2013 Kia Sorento Complaint Log

The contact owned a 2013 Kia Sorento. The contact stated that he had received a recall notice for NHTSA Campaign Number: 23V652000(Service Brakes, Hydraulic). The contact then stated that soon after the recall was serviced, the vehicle would hesitate to start after multiple attempts without warning. The vehicle had been taken back to the dealer on multiple occasions due to failure; the dealer was unable to diagnose the failure, but stated that the failure was not related to the recall. The contact then stated that while driving at approximately 45 MPH, a white-grayish smoke began to emit from the vehicle without warning. The smoke became heavier and quickly turned black as the contact pulled over and exited the vehicle. The vehicle quickly became engulfed in flames as the authorities were called to the scene. Both the police and the fire department arrived at the scene, and the fire department extinguished the fire. A police report was not filed, and no injuries were reported. The vehicle was towed to an independent mechanic, where it remained in their possession. The vehicle was destroyed as a result of the fire. Neither the manufacturer nor the dealer had yet been notified of the failure. The failure mileage was approximately 190,000.

The contact owns a 2013 Kia Sorento. While the contact's granddaughter was attempting to start the vehicle, the vehicle failed to start. The contact stated that a special device was previously installed in the vehicle because of a legal matter. The vehicle was towed to an independent mechanic who installed the device, and the vehicle was inspected. The contact was informed that the device did not cause the failure. In addition, the cause of the failure could not be determined. The contact was advised to contact the dealer for assistance. The contact had received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was approximately 215,000.

Car stalled several times including as I was turning through an intersection. I took my car to KIA Ganley if Boardman 7870 Market Street Bdmn Two, Youngstown, Ohio 44512. I met w/Gerry who I explained the concerns with car stalling reminding him it had been almost 2 years since the jnick sensor issue was detected. So why am I expected to keep driving a dangerous vehicle without the repair needed??!!!! Also asked about light assembly replacement delay (per recall) since I'm replacing the turn signal & brake bulbs 5-6 times a year while awaiting a replacement. assembly.

Tires are Douglas Touring, and Sceptor. Those options were not available. I bought a set of tires that belongs to two different brands. Three from Douglas/Goodyear tires and one is Sceptor all from Walmart. They are supposed to have 50000 miles and 45000 miles respectively. When I took for car service, two different service mechanics mentioned that two of the tires have already reached 2/32. Originally, two tires were bought in June 2023, third tire is July 2024, and fourth tire in Jan 2025. There was already an issue with a tire that led to replacement earlier this year. I even filed a set of NHTSA reports in this regard earlier this year in February 2025. Now, two tires have gone down to less than 7/32, and as stated above has reached 2/32. I even shared a picture of peeling tread that I noticed at the time of purchase. This repeating issue suggests high likelihood with quality concern with these tires. For that matter, suddenly, I was asked to change brake rotor and pads, while previous inspections did not suggest any such change. As you might know, poor tires can also impact the brake rotor and pads. Your support to address this issue quickly would be greatly appreciated.

On December 21, 2025, my vehicle experienced abnormal knocking/ticking sounds coming from the engine while driving on the interstate (60 mph), and it was difficult going up hills. The check engine light was intermittingly blinking, and there was a strong burning smell. The vehicle was taken to AutoZone and the code displayed P0304 indicating a cylinder 4 misfire. The spark plugs were replaced. However, the knocking sounds, blinking check engine light, and smell of burning happened again, and I took it PepBoys on December 26, 2025. After testing, they indicated that the fuel injector was cracked and fuel was found in the engine oil. I had AAA tow the vehicle to Cochran Kia [XXX] ). The dealership indicated that they would not be able to look at the vehicle until December 29, 2025. The dealership verified that the check engine light was still on and the motor was misfiring badly. They then checked cylinder #4 with a borescope and found that the valve had a crack in it and that the engine would need to be replaced. There was also damage/scoring to the piston and cylinder wall. The dealership corresponded with Kia (Case #25769914), Kia however indicated that there was no powertrain warranty and that this would not be covered under PI1803 and indicated that only applies to bearing failure, and that dealership should provide me with cost estimate to replace the engine. My vehicle has been properly maintained, and I provided the dealership with the additional requested maintenance records on February 14, 2026. I reached out to Kia Customer Care and they indicated to get the engine replaced under the warranty from the settlement, I had to work with the dealership. I contacted the dealership again on 3/12/26 and they said they can't do a warranty replacement because the warranty only covered if it was the rod bearing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am seeing an axle shaft issue for this vehicle and noticed that several vehicles for similar timeline had a safety recall. However, mine is not showing up. Could you look into it and let me know whether my vehicle should also be part of this recall?

While driving, my vehicle developed engine knocking, lost power, overheated, and produced smoke from the engine compartment. Shortly after, the engine seized and the vehicle will not start. An authorized dealership diagnosed the failure and recommended a complete engine (long-block) replacement, indicating catastrophic internal engine damage. This failure appears consistent with known Theta II engine bearing defects. The manufacturer is refusing coverage by stating the owner did not bring in the car for the recalls. The recall was preventive monitoring software (KSDS) and did not repair or prevent the underlying mechanical defect that caused the failure. This is a safety concern, as the failure caused loss of power and overheating, creating risk of fire or accident.

I am reporting a safety defect on my 2013 Kia Sorento (VIN: [XXX] ). Before the failure, the vehicle began experiencing sluggish starting, sputtering during acceleration, stalling when stopped at traffic lights or stop signs, a noticeable fuel odor, and eventually a check engine light. These symptoms increased over several days, and once the check engine light illuminated, we had the vehicle towed to a Kia dealership for diagnosis. At the dealership, the problem was confirmed and reproduced by their technicians. They diagnosed: •Fuel leakage from the high-pressure fuel pressure regulator •Fuel contamination in the engine oil These components and diagnostic findings are available for inspection upon request. This issue poses a significant safety risk. Fuel leakage and fuel-in-oil contamination increase the potential for an engine fire, and the hesitation, sputtering, and stalling at intersections present a risk of unexpected loss of power in traffic, which could result in a collision. The vehicle previously had its engine replaced under a Kia recall in 2020, and the current symptoms are consistent with known Kia engine and fuel system defects addressed in past recalls and technical service bulletins. The vehicle has been inspected only by the dealership so far; it has not yet been inspected by the manufacturer, police, or insurance representatives. Kia Consumer Affairs has been contacted and is reviewing the case. I am requesting that NHTSA review this issue as a potential defect trend involving the high-pressure fuel system on this model, especially in vehicles with prior recall-related engine replacements. Documentation from the dealership, including the diagnostic report and repair estimate, is available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting a formal written complaint to supplement my existing NHTSA Safety Report ID 11702339 regarding a serious fuel system defect on my 2013 Kia Sorento. My car began experiencing sluggish starting, sputtering during acceleration, stalling at stop signs and traffic lights, and a strong fuel odor. A check engine light subsequently illuminated, and due to safety concerns, the vehicle was towed to a Kia dealership for diagnosis. The dealership confirmed and documented fuel leakage from the high-pressure fuel pressure regulator and fuel contamination in the engine oil. This defect presents a serious safety risks: increased risk of engine fire due to fuel leakage, unexpected loss of power while stopped or in traffic, and increased likelihood of a collision due to engine stalling. This vehicle previously had its engine replaced under a Kia recall in 2020, making this failure particularly concerning. Fuel system failures and post-recall engine-related defects have been the subject of multiple Kia recalls, service campaigns, and NHTSA investigations involving engine fires and fuel leaks. Despite the dealership's documented diagnosis and clear safety implications, Kia Consumer Affairs denied recall coverage and refused to assist with repair costs, stating this is not a recall-related issue. The estimated repair cost exceeds $1,700, and the vehicle remains unsafe and undrivable. Given the confirmed fuel leakage, fuel contamination of engine oil, prior recall engine replacement, repeated stalling events, and Kia's refusal to acknowledge responsibility, I respectfully request that NHTSA review this case as part of a potential defect trend, particularly involving high-pressure fuel system components on Kia Sorento vehicles with prior recall engine replacements. I am submitting this complaint to ensure this safety issue is formally documented, investigated, and considered for further action to protect consumers. Thank you for your attention to this serious safety matter

The contact owns a 2013 Kia Sorento. The contact stated that the ABS warning light was illuminated. The vehicle was taken to the dealer, who determined that the ABS had failed, and the brakes needed to be repaired. The vehicle was included in NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); and the recall repair was completed; however, the failure persisted. The dealer was informed of the persistent failure; however, the vehicle had not been taken to the dealer for another diagnostic test or repair. The manufacturer was informed of the failure, and a case was opened. The manufacturer referred the contact to the dealer for additional assistance. The failure mileage was approximately 101,000.

The contact owns a 2013 Kia Sorento. The contact received notifications of NHTSA Campaign Numbers: 17V224000 (ENGINE AND ENGINE COOLING) and 23V652000 (SERVICE BRAKES, HYDRAULIC). The contact stated that while his daughter was driving 45 MPH, there was an abnormal knocking sound coming from the engine. In addition, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact's daughter stated that the engine had seized, and the vehicle had stalled. The contact's daughter was unable to coast to the side of the road. No warning lights were illuminated. The vehicle was towed to the residence. The following day, the vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that since the first recall repair had not been completed, the manufacturer denied the recall repairs. The vehicle remained at the dealer unrepaired. The contact received a bill from the dealer. The manufacturer was not notified of the failure. The contact's daughter stated that before the engine failed, every time the vehicle was started, there was an abnormal knocking sound coming from the engine. However, after several minutes, the abnormal sound disappeared. The failure mileage was approximately 125,000.

My driver seat welds broke and is currently held to the base by zipties

My motor is knocking and losing compression

The contact owns a 2013 Kia Sorento. The contact stated that while stopped at a stop light, while depressing the accelerator pedal, the vehicle lost motive power in the intersection. No warning light was illuminated. An independent mechanic was contacted. The vehicle was towed by the warranty company to AAMCO, where it was diagnosed, and determined that the engine needed to be replaced. The contact was informed of an engine recall, and the vehicle was then towed to a local Kia dealer. The vehicle was not repaired. The manufacturer was notified of the failure, and informed the contact that the original owner would have received the recall and that the repair would not be covered. The contact was informed that the former owner should have notified her of the recall. The approximate failure mileage was 114,000.

As per a consumer affairs article, hub assembly and wheel speed sensors should be covered by power train and/or relevant warranty that comes with Kia. In 2021, after an oil change, certain sensors on the dashboard started showing up, and the dealership informed me that the wheel speed sensor and hub assembly needs to be changed. Though the warranty should have automatically covered it, I had to repeatedly communicate with the Kia customer service center before it was authorized. Though this part is supposed to last for 80000-100000 miles, something similar happened after an oil change, and the diagnosis from local car service center again pointed to the same hub assembly for the same wheel. I ended up redoing this service. Should this be covered considering that it came with a certain lifetime warranty and was a replacement by the OEM? Is there a concern about quality as it happened twice well before the normal time frame, and should I be reimbursed and compensated for the inconvenience caused. Please clarify. Dates: 9/27/21(Confirmed); 10/04/21 (Supposedly Installed); 08/08/25 (Reinstalled)

In 2017, our 2013 Kia Sorento was brought in for recall work associated with SC147. The work was completed, and the Kia service department stated that even though we have a branded/salvage title, we would receive the extended warranty associated with SC147. Recently, while driving down a busy highway, the engine started knocking, at which point the check engine light came on, and the vehicle would no longer accelerate. The car had to be pulled off to the side of the road, and towed to a repair shop. Upon inspection, the repair shop indicated the issue was related to SC147, and would need to be taken to Kia for further inspection and repair. Kia has indicated, now, that SC147 was closed due to the inspection and KSDS update done in 2017, and that we are not covered by the extended warranty associated with SC147 due to the branded title, which contradicts what was previously stated by Kia's service department. Kia has stated that they will NOT replace the engine. Even though this is a safety issue associated with SC147, Kia is unwilling to take accountability and seems to be sidestepping replacement due to having a branded/salvage title.

I was on my way back from California to Mississippi when motor derated and started knocking in Williams , Az. My Kia only has 137,000 miles and Kia denying my claim for the extended warranty claim. I change my oil myself and keep my vehicle in great shape. To deny claim they also have to prove lack of servicing caused the defect. That is part of the Magnuson-Moss warranty act. I rented a vehicle to get back home and hired a trucking company to bring Kia back. They never did and after my job let me take two days to get my car back home I rented a truck and trailer to bring it home. So yes I’m very ill about Kia’s work practices.I took Kia to the dealership in Tupelo,Ms. and Kia had them remove valve cover and deny my claim. The vehicle messed up in July, but I wasn’t able to get it till September 1,2025 and then get it to dealership. It has been there till today cause I went and got it. I’m still waiting to get my denial letter.A woman by the name Vanessa is the one who called me to tell me it was denied. Mileage is a little over the 137,000. But battery is completely dead so I can’t get the exact mileage.

The contact owns a 2013 Kia Sorento. The contact stated that when starting the vehicle, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

my vehicle falls under the 2013 Kia Sorrento engine replacement and fuel pump. Recall these have not been done to my vehicle. I even double checked with the previous owner and Kia did not service the engine or replace it although it has a recall under mine, and all the symptoms stated in the recall with the engine and fuel pump are happening with my vehicle now how do I get this service covered under the recall also a very strong fuel odor

While driving down the road the car just went dead. No warning. It was the oil pump that had gone out and froze the engine causing complete loss of control of the vehicle.

Code p0014 indicates that the Bank 1 exhaust camshaft position timing was advanced beyond limits for a pre determined period of time.

premature bearing wear within the engine

While driving the car will stall, making maneuvering the car to safety difficult. There was no warning that this was happening. I did take the car to a mechanic, he said because the engine light was not on, he could not track the problem. I had this happen at least 6 times in the past few months

I called quirk Kia in Manchester NH to have the recall done on my vehicle..my vehicle has had a hard time starting and staying started sometimes...the vehicle would shut down while driving all dash lights come on and loose s all power to gas pedal and steering..had hard time starting for couple weeks before it stopped starting ..I believe there is electrical problem ..but when I called quirk to get the recall done the service guy told me he can not do the recall unless the vehicle runs ..I told him I believe it's not running because of the part that is being recalled .he said I doubt it .I then asked for a supervisor and he told me he doesn't have one ..then I asked him his name he again told me he doesn't have one .so I said are you really gonna refuse to do this recall ..it has to be done he then hung up on me ..I tried calling back and got to the sales department..spoke to the GM in sales and explained what just happened with the service department and he told me I would get a call back and still haven't heard from them ..this recall has to be done ..and I don't know what else to do

I had contacted earlier with regard to getting clarity on the tread wear rate, and whether a faster tread wear would make the tire defective. As a replacement to that tire which got replaced, I purchased a totally new tire on Sunday, and today, this is how it looked. Is this normal?

235 r 17 104H I had a flat out tire, which led to a replacement of a relatively new tire that was bought in the middle of 2024. During the replacement process, it was found that the the tread depth dropped to 7 in 7 months or so as registered by local auto service personnel. I have been a long time driver with this type of instance happening for the first time during all these years where I had to replace the tire completely well within a year. Can a drop of 30% or more in tread depth within 7 months or so make the tire defective? Assuming that the tread depth wears out evenly, which I believe should be other way with older tires wearing out faster as tread depth decreases, a 30% drop within 7 months after driving around 4000 miles or so for a tire with 50000 miles warranty place it under the defective tire section? Please clarify.

The contact owns a 2013 Kia Sorento. The contact stated that while his daughter was driving the vehicle with her boyfriend seated in the passenger’s seat, while approaching a stop sign at 30 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was stopped safely on the side of the road, and then the vehicle was towed to a local independent mechanic to be diagnosed. The contact was informed that the engine had seized. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The manufacturer was not made aware of the issue. The approximate failure mileage was 71,935.

Oil leak from under vehicle

My car paint is peeling very bad the color is snow white pear the hole car

The contact owns a 2013 Kia Sorento. The contact stated while driving 70 MPH on an interstate, the vehicle abruptly decelerated. The contact pulled over to the side of the road. There was no warning light illuminated. The vehicle was towed to an unknown local dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that upon picking up the vehicle from the dealer, the vehicle made an abnormally loud clunking, metal-on-metal sound; however, the dealer confirmed that there was no failure found. The vehicle was taken to a tire shop, where it was determined that the motor mounts had failed. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The manufacturer confirmed the warranty coverage. The approximate failure mileage was 151,000.

Kia failed to take accountability for rods related to oil pan and engine damage defect on this vehicle. Did not offer other safety options and did not give any warning signs. I have ALL my receipts and maintenance on vehicle that I DID Maintain my vehicle responsible and this was a Kia vehicle safety issue on manufacturing. I did not receive any warning or lights on my dashboard and I have all my oil change receipts. Please see all attached documents for my complaint. All Kia customer service was concerned with was warranty when this is a manufacturing product defect of this car not being put together properly and my vehicle has been serviced over years at a Kia dealership and no one has ever told me my vehicle was not maintained. Kia corporation won't even investigate or even move forward in any direction even with all my receipts reports and evidence to submit my claims are true.

This vehicle has a oil consumption problem that causes engine damage and Kia will not take responsibility for especially after the car being maintained. On top of it even with substantial evidence that this was a manufacturing defect that Kia is refusing to take accountability for and completely dismisses any claims or complaints and not even bothered to speak with you unless the car has warranty which is absurd because this was a again a manufacturing defect of the vehicle not from not sustaining the vehicle from the driver that owns it. It also did not give off any warning signs or any indication that there was a problem until the problem completely left me without a car. Without a warning or indication this was a hazard and luckily I did not have my children in the car when the oil brought broke and pierced an immense hole causing my engine damage. Kia sorentos are known for this defect it has had a lawsuit for this with other Kia sorento's they need to put this model also as I dug deeper I am not the only one that has this problem I'm currently trying to pursue a lawsuit with Kia corporation for this however as you know this is not an easy process This was definitely a safety issue that could have became extremely severe and risked my life and my children

Delamination of paint

The contact owns a 2013 Kia Sorento. While the contact's wife was driving at an undisclosed speed, the engine was knocking before the engine seized. The contact stated that due to the failure, the vehicle side-swiped a concrete mailbox. The vehicle was towed to the dealer where it was diagnosed with engine failure. In addition, the contact was informed that the engine rod had fractured the oil pan. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that in June 2018, the engine was replaced; however, in April 2019 the failure reoccurred. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed of an unknown expired recall repair however, the VIN was not included. The contact was informed that the recall repair might have prevented the failure; however, the contact stated that the recall notification was not received. The failure mileage was approximately 77,000.

The contact owns a 2013 Kia Sorento. The contact stated while driving 30 MPH, there was smoke coming from the engine compartment. The contact pulled over to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact became aware that the engine oil was abnormally low and added engine oil to the vehicle. The contact stated that a month later while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 231,000.

Engine failed to start and made loud knocking noises. Knocking noises continued and vehicle towed to dealer. Oil level was full and all routine maintenance performed up to this point. Oil level full at time of failure. Dealer confirmed knocking, stated the knocking went away after running for a period of time. Dealer requested 3 hours of labor and we are currently determining our next step. The vehicle is available for inspection at Kings Kia in Northern Cincinnati. 137,000 miles. Also have video of engine knock. Recently had HECU recall and it potentially caused ABS light, independent repair shop recommended new HECU after recall performed due to low voltage from yellow wire, dealer claimed replacing wheel speed sensor, we still suspected other electrical issues may have been caused.

I have a 2013 Kia Sorento with severe paint delamination. The paint is chipping across multiple areas of the vehicle, and I need assistance resolving this issue with Kia to secure coverage for a complete repaint.

The car just completely stalled while driving on a busy street with myself and my children in the car. I first was alerted that it may just be the starter by a local mechanic. I fixed that and it still would not start. I then went and got a new battery and that did not work either. At that point I had the car towed to the Kia dealership. The mechanic told me that the car engine was a part of a recall for Kia. He told me that he would put the claim in and that Kia would fix it. He told me to send in my registration and drivers license. A couple of weeks later he informed me that they would not fix my engine because the registration was expired. The expired registration has nothing to do with their faulty recalled engine. I had this issue escalated and still was told they would not fix it.

The contact owned a 2013 Kia Sorento. The contact stated that after parking and turning the vehicle off, moments later flames and smoke were present coming from the engine compartment of the vehicle. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle was destroyed and later towed away. The contact sustained a right-hand laceration while attempting to remove items from the vehicle. The injury did not require professional medical treatment. Police and fire report information was not available. The cause of the fire was not yet determined. The manufacturer and local dealer were notified of the failure. The contact indicated that VIN was included in the NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC), and the recall had not been completed prior to the incident. The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 70,000.

The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

We were driving on highway at 120 kmh. The road was smooth and we had no error/service dash lights illuminated. Suddenly we heard a loud bang and we lost total control of the vehicle. We (hit) slid onlong the concrete highway which prevented the car from flipping and entering oncoming traffic. Our terrifying experience lasted about 8 seconds until we came to a stop. We were fortunate that we were not crashed into by nearby traffic. The original manufacturer alloy rear left wheel shattered. I have pictures of the wheel. The wheel totally separated from the hub. The tire was in good condition and we didn't hit any bumps or pothole. I notified KIA about this issue with reference # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light, the traction control warning light, and an unknown warning light were illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 201,000. Parts distribution disconnect.

The contact owns a 2013 Kia Sorento. The contact stated that there was a puddle of oil underneath the vehicle whenever the vehicle was parked. There was a burning fuel odor coming from the engine compartment. The vehicle was taken to a certified mechanic who diagnosed that there was oil and anti-freeze between the cylinder head and engine block, causing the head bolts to be stripped. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The vehicle was taken to the dealer who confirmed that the VIN was not under an engine recall. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed the result of the dealer. The failure mileage was approximately 40,000.

The contact owns a 2013 Kia Sorento. The contact stated that the vehicle was initially taken to the dealer to have the A/C unit repaired. After the A/C repair was performed on the vehicle, the contact stated that the vehicle stalled while driving at various speeds and while idling. The contact stated that prior to vehicle stalling, several unknown warning lights illuminated on the instrument panel. Upon investigation, the contact discovered Kia Voluntary Service Campaign: SC106 - 2011-2013, My Kia Sorento ECM Logic Upgrade, which the contact linked to the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

I have been Trying to set up a appointment with Citrus Motors Kia, Ontario California.1350 S Woodruff Way Ontario California 91761. And they are giving me the rounds. Seen last week I have been texting them and calling. And no answer.

After having the recent recall completed at the dealer, shortly thereafter I noticed that the ABS warning light, traction control warning light, and the downhill assist warning light all came on and stayed on while driving. The service department at the dealership says that these events are not related to the recent recall. I checked online and the problem seems to be a faulty speed sensor in the hub is to blame. There are NUMEROUS complaints from KIA and Hyundai owners that all point to this part having failed. The 2011 to 2015 KIA Sorento (like mine), seems to be especially problematic. I feel this is a safety related issue that should be remedied by the dealer and the expense for this often-failed part should not be borne by the owners. My car has less than 40K miles and is not cruddy or rusty underneath. If this is not addressed, several safety features will not function and the drivers of these cars, as well as others on the road will be in peril. MANY owners are just driving with the warning lights on due to the complexity and high cost of this repair. I feel KIA should address this so as to save lives and show their customers some respect. Thanks! PS: I had the vehicle plugged into a code reader at a local well-known auto parts store and they confirmed that it was a wheel speed sensor.

The contact owns a 2013 Kia Sorento. The contact stated that while attempting to start the vehicle, the vehicle failed to respond as intended. The contact inspected the vehicle and became aware that the fuse box was burned. The vehicle was taken to an independent mechanic where the box was replaced; however, the failure persisted, and the fuse box was burned again. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.

When we bought this car several years ago after a test drive, we left the lot and about 5 or 6 miles down the road it completely shut down. The dealership ( Smail Auto) fixed the engine so we thought. We were told not to mention anything about the engine problem to anyone or we would lose the car. We get it back and again does the same thing. Ever since that day our car has been down more than driven. We attempted to contact the dealership and nobody would reach back out to us. All the lights on the bashboard check tire, engine, gas light, etc are all on everytime this happen. Even now we attempted to get ahold of the dealership or even Kia and nobody has called me or my wife. The break downs happen on different dates. But the latest on happen 5/30/24

The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Sorento. The contact stated that after having routine maintenance on the vehicle, the contact entered the vehicle, and became aware that the driver’s side seat failed to move and had fractured. The local dealer was contacted and informed the contact about re-adjusting the seat and the associated fees for the repair. The vehicle was not repaired. Additionally, the vehicle failed to start. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 180,000.