2016 Kia Sorento Complaint Log

TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED. IN ADDITION, THE CONTACT STATED THAT THE LOW BEAM HEAD LAMPS WERE ACTIVATED, BUT THE INTERIOR DOME LIGHT, HEAD LAMPS, REAR LAMPS, AND INSTRUMENT PANEL FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING CONSOLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE DEALER WAS UNABLE TO DIAGNOSE OR REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 65 MPH WITH THE HIGH BEAMS ACTIVATED, THE CONTACT ATTEMPTED TO SWITCH TO THE LOW BEAMS AND THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,604.

2016 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE "FORWARD COLLISION WARNING" SYSTEM ISSUES. *SMD THE CONSUMER STATED THE FORWARD COLLISION WARNING SYSTEM DOES NOT APPLY THE BRAKES AUTOMATICALLY IN A NEAR CRASH SITUATION AND THE SYSTEM MAY NOT PROVIDE A WARNING WITH ENOUGH TIME TO HELP AVOID A CRASH. THE CONSUMER STATED THE WARNING SYSTEM WAS NOT DESIGNED LIKE ITS COMPETITORS AND HE BELIEVED KIA OVERSTATED THE FUNCTIONALITY OF THE PRODUCT. *JB

2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.

TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO INCREASE IN SPEED. THE VEHICLE WAS TAKEN TO AN UNKNOWN FACILITY WHERE IT WAS REPAIRED BUT THE PARTS REPLACED WERE UNKNOWN. THE FOLLOWING WEEK WHILE DRIVING AT LOW SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED VIOLENTLY. AS A RESULT, THE CONTACT CRASHED INTO A CEMENT BARRIER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAINED INJURIES. THE FRONT PASSENGER SUSTAINED CHEST, BACK, ARM INJURIES AND A BRUISE TO THE LEFT BREAST BUT MEDICAL ATTENTION WAS NOT PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN BY AN INDEPENDENT MECHANIC TO HIS REPAIR FACILITY WITH CAUTION. A DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V089000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 60,244.

WHEN A CUSHION (SMALL PILLOW) IS USED (I AM A SHORT PERSON) ON THE FRONT PASSENGER'S SEAT, THE AIR BAG DETETECOR TURNS OFF THE PASSENGER AIR BAG LEAVING THE PASSENGER UNPROTECTED. I HAVE CONTACTED THE DEALER'S SERVICE DEPT. AND WAS TOLD THERE WAS NO WORK-AROUND FOR THIS PROBLEM. I ALSO CONTACTED KIA MOTORS AND WAS TOLD THE SAME THING..NOT FIXABLE. SITTING IN THE FRONT PASSENGER SEAT IS UNCOMFORTABLE FOR ME (ARM REST HEIGHT, WINDSHIELD VISIBILITY, ETC.) WITHOUT THE SMALL PILLOW. I CANNOT BELIEVE THERE IS NO WAY TO DISCONNECT THE SENSOR (WHICH I WAS TOLD WAS WEIGHT SENSITIVE....OBVIOUSLY NOT, BECAUSE MY WEIGHT IS THE SAME WITH OR WITHOUT THE PILLOW). THIS LEAVES ME WITHOUT AIR BAG PROTECTION OR ELSE UNCOMFORTABLE. HAD I KNOWN THIS IN ADVANCE, I WOULD NOT HAVE PURCHASED THIS VEHICLE. NOT ALL PEOPLE ARE THE SAME HEIGHT (I'M 5'3"...NOT ALL THAT SHORT) AND IF KIA WAS PUTTING IN THIS SYSTEM, THEY SHOULD HAVE MADE THE FRONT PASSENGER SEAT HEIGHT ADJUSTABLE...DOESN'T HAVE TO BE ELECTRIC, JUST ADJUSTABLE IN HEIGHT. IT IS AN UNSAFE CONDITION WHICH YOU HAVE NO KNOWLEDGE OF UNTIL YOU READ THE OWNER'S MANUAL....A MANUAL YOU DON'T HAVE ACCESS TO UNTIL AFTER YOU'VE PURCHASED THE CAR. IT NEEDS TO BE CORRECTED.

TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V089000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.

2016 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE WILL NOT SHIFT PROPERLY AND FAILED TO ACCELERATE OVER 30 MPH. *SMD THE MANIFOLD ASSEMBLY INTAKE WAS REPLACED THREE TIMES. *JB

WHILE TRAVELING AT HIGHWAY SPEEDS, THE SORENTO CONSTANTLY SWAYS BACK AND FORTH. IT IS EXTREMELY DIFFICULT TO KEEP THE VEHICLE TRAVELING IN A STRAIGHT LINE. I TOOK THE VEHICLE IN FOR THIS CONCERN AND THEY SAID THE TIRE AIR PRESSURE WAS TOO HIGH, SO THEY RELEASED SOME OF THE NITROGEN FROM ALL 4 TIRES. I TOOK THE VEHICLE OUT AGAIN A WEEK LATER ON A TRIP AND THERE WAS NO CHANGE. I ASKED THE DEALER AND THEY ADMITTED THAT SOME OF THEIR OTHER KIA MODELS HAVE THIS SAME COMPLAINT BY THEIR OWNERS AND THERE IS NOTHING KIA CAN DO. THIS IS A SERIOUS SAFETY CONCERN. *TR

TRAVELING AT HIGHWAY SPEED, THE WINDSHIELD SEEMED TO HAVE SUFFERED A STRESS CRACK STARTING IN THE LOWER CORNER OF THE PASSENGER SIDE (ABOUT 1- 2" FROM THE SIDE), AND SPREAD TO THE MIDDLE OF THE WINDSHIELD (ABOUT HALF WAY UP). THE WINDSHIELD WAS NOT IMPACTED BY ANYTHING, NOR DID THE VEHICLE HIT ANY LARGE AND/OR SUDDEN BUMPS IN THE ROAD. *TR

TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE COULD BE SHUT OFF WHILE IT WAS ENGAGED IN ANY GEAR. ON SEVERAL OCCASIONS, THE CONTACT SHUT OFF THE VEHICLE WITHOUT IT BEING PARKED AND THE VEHICLE ROLLED AWAY. THE LAST TIME THE FAILURE OCCURRED, THE CONTACT FELL TO THE GROUND WHILE ATTEMPTING TO GET IN THE VEHICLE. THE CONTACT WAS ABLE TO GET UP AND STOP THE VEHICLE BEFORE IT CRASHED. THE DEALER STATED THAT THE VEHICLE DID NOT COME EQUIPPED WITH A GEAR SHIFT INTERLOCK. THE FAILURE MILEAGE WAS 10,300.

SEAT BELT DID NOT UNLATCH AFTER CRASH. *TR

This vehicle has 64,554 miles on it and is under six years old. The oil has been changed regularly per the manufacturer's instructions, The engine is using an excessive amount of oil, 3/4 of a quart in less than 500 miles. This has to be due to a manufacturer's design flaw or production flaw. The engine is under a manufacturer's warranty for 10 years/100,000 miles. From abundant information available in the public domain, the manufacturer will not address this problem. It is available for inspection upon request. If the engine oil usage while driving causes the oil level to drop too low it could cause a catastrophic failure of the engine and an immediate stoppage of the vehicle while in traffic, putting my safety or the safety of others put at risk. The problem has not been reproduced or confirmed by a dealer or independent service center. From abundant information available in the public domain, the manufacturer will not address this problem. The vehicle or engine has not been inspected by the manufacturer, police, insurance representatives or others. From abundant information available in the public domain, the manufacturer will not address this problem. I check the oil dipstick level very often and have never let the oil level fall below the "add line." There has not been any warning lamps, messages or other symptoms of the excessive oil usage problem other than me checking the oil dipstick level. The excessive oil usage problem first stared to appear at the 50,210 odometer reading on 12-15-2020

Steering has a "sticky feeling". While driving, when you try to turn steering wheel a fraction to one side or the other there is resistance and then a release which results in in oversteering that has to be corrected. When trying to correct the oversteering, there is again resistance and then release with oversteering again. So it constantly goes back and forth. There is a string of posts on [XXX] " with owners of the Kia Sorento having this same issue. Not only is this annoying but also unsafe. This has been going on since about summer of 2025. I do not driver this vehicle very often or I would have gotten on this issue sooner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

manufacture paint peeling all over my car