2017 Kia Sorento Complaint Log

Multiple times when driving at night, all of the vehicle's exterior lights sudden turn off. We have been able to get the lights working again by turning the headlight switch on and off several times. Obviously, this is an extremely hazardous situation leaving us with no visibility in the dark and other vehicles cannot see us wither. We have not had this issue investigated by a dealership yet, but have found many accounts online of this occurring to others. There are no warning lights or any indications of a problem.

On Friday September 2nd 2022, the oil light on my 2017 Kia Sorento came on for a brief moment then quickly went off. Once I arrived at my destination, I checked my oil & found there to be little to no oil in the vehicle. I had to add several quarts of oil to the vehicle to even get a reading on the dip stick. The vehicle has had regular oil changes & there has been no indication of an issue with the oil prior to this. Upon further inspection there is a large amount of carbon buildup on the tailpipe indicating the vehicle is burning oil. I have left several messages with the service center at the Kia dealership where the vehicle was purchased & all service was completed to advise of the issue/bring the vehicle in, but have received no call back to date. I have also reached out to Kia corporate regarding the issue with no response.

While driving with headlights in “Auto” switch mode, the lights turned off. This occurred during dark goes while driving in a dark area at around 55mph. Switching from “Auto” to “On” turned the headlights and tail lights back on. This seems to be a more common problem when I read about similar issues at https://sorentoforums.com/threads/lights-shutting-off-in-auto-mode.16/ Currently there is no recall for this safety issue.

The 4 wheel drive coupling assembly is leaking oil covering the rear differential actuator motor. Kia TSB #086 November 2019 spells out the situation.

We were driving on a highway that was currently under construction. I had called my mechanic to get the vehicle in to get it plugged in to see why the service engine light came on that morning. While driving it, the vehicle stalled out on the now one lane highway. Stalled to the point of not being able to move or restart. There was no other sounds, smoke, anything! It. Just. Stopped. The semi behind us took out three construction barrels when he swerved to miss hitting the back of the vehicle! After seeing our lives flash before our eyes, we had to have some of the construction workers help us push it out of the way of any other traffic. It was towed to our mechanic who told us that there were metal shavings in oil and that intake and exhaust cams are two degrees off. They would not repair this type of engine issue, so we had it towed to our local Kia dealer/service center. There they have diagnosed the vehicle having catastrophic engine failure. Not covered under warrantee and we are required to pay for new engine.

I was picking up my daughter from school. I drove there a considerable distance. I parked because I got there early. Once it was time to get my daughter I put my car in reverse and it made a loud clanking sound and the wheel became hard to maneuver. As soon as it made the sound a steering wheel with an exclamation point red light came on. I looked it up on Google and found that there was a technical bulletin issued for my year car regarding the MDPS/EPS system extending the warranty to 15 years on 01/05/2022-01/07/2022. When I took my vehicle to Kia of Hollywood service center in Hollywood FL, they were able to reproduce the problem. However after looking at the bulletin and parts covered under that particular bulletin, they told me that the issue that is causing the noise was not covered by that technical bulletin for the MDPS warning light and the actual cause of the noise in my vehicle was my car needed a new rack and pinion. Once they told me the repair would not be covered by the extended warranty I asked for the price. Kia is selling the rack and pinion for $3280. The same part after market is $339. I of course took my vehicle to a different mechanic and did not pay the total cost of parts and labor that they quoted me which was $4460. I believe Kia is aware that this particular part is defective and are taking advantage of some sort of loop hole. Maybe not enough consumers knowing they can file complaints. There's a reason why they are selling this particular part 10 times its after market value. The part was also readily available and wasn't back ordered which means they have plenty in stock probably due to demand. I was not able to control my steering wheel which is a danger while driving. My car has had previous structural damage but nothing that affected the power steering in my vehicle at any time. This problem just came out of nowhere.

Oil consumption is horrible, also there is never a warning light that tells you that the oil is low, you’ll just be driving and then the check engine light will come on and the car with start driving funny. It’s a dangerous situation because at any time your car could be out of oil and your engine could blow cause if harm or death to everyone in the vehicle and could possibly cause an accident.

The contact owns a 2017 Kia Sorento. The contact stated while driving 55 MPH, his wife noticed an abnormal sound coming from the engine. Additionally, his wife also noticed that the vehicle was not accelerating as needed. The vehicle was taken to an independent mechanic and the high-pressure fuel pump follower was replaced; however, immediately there was a knocking sound coming from the vehicle. The mechanic diagnosed the vehicle and stated that the knocking noise was coming from the engine and might be the rod bearing. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were contacted and stated that the vehicle was out of warranty and that the VIN was not under recall. The failure mileage was 70,000.

My KIA has issues with the headlights -- they randomly go off as you drive down the street. I thought I was hitting something but last night I had both hands on the wheel -- and the lights went off going down a busy highway -- thankfully I was familiar with area and it was well lit. They were out 5-10 seconds and they came back on. This also happened to me travelling to Syracuse New York in the mountains which was very dark -- it was very scary and could have been very deadly. I was a bit shook up. I called KIA and they said they don't have enough complaints to do anything. Seriously -- someone could die.

The KIA turned off while driving in traffic going to Louisiana. It just turned off while I was slowing down. The vehicle turned back on a few minutes later and continued to Louisiana. The steering wheel locked up while in Baton Rouge, LA and the red warning light came on after that. There were no warning lights prior to the vehicle turning off while driving nor when the power steering locked up. I took it to O’Reilly’s Auto Parts to have them put some power steering fluid in it. They could not do it because apparently it has an electric power steering system. The car would not start after that. All the warning lights came on. The rep at O'Reilly's said that since it is electrical, I would need to take it to the dealership because I should not be having these issues since I only had the vehicle for almost 3 months. The codes that came on when the rep put the machine on were: battery, starter, alternator, power steering. The oil had been changed on Tuesday, 08.09.2022. I already had to buy 2 tires as the tire shop stated the inside of the tires were already going bald. Which should not be happening either. The vehicle was left in Baton Rouge, LA as it was not drivable to return to Houston, Texas. I am going to make arrangements with CARMAX to tow the vehicle to their location in Baton Rouge, LA. According to CARMAX, there were no known issues when the vehicle was purchased nor were there any recalls. If there were no known issues, why am I having these issues now?

High consumption of oil (5 qrts in a week and a half). It failed the recommended test set forth by manufacturer and no one will fix it until it stalls or seizes. Major safety risk since they know of the problem and will not fix until it is too late.

Headlights go off without warning while in auto driving at night . Has occurred 2 in the month of August 2022. Can be turned back on by twisting the control nob to on. Poses a dangerous situation on the dark county roads that we drive if not quick enough to manually turn back on.

Window regulator cables are failing. Talked to Auto glass repair shop he has had numerous KIA Sorento's in for failed regulator, he had one just in with only 1 window that worked. There is no stock available & as of right now they cannot even give an estimated delivery date on the ones due-in.

Vehicle has 64000 miles, I was driving at 70 mph on highway with no warning the engine cut out lost power, engine light was now on. Had it towed to Kia dealership was told engine failure is a problem with this vehicle as well as excessive burning oil and I had to pay $500 to have engine cleansed, told it would not fix the problem but engine cleanse was the recommended step. Told to drive car for 1000 miles bring it back to have oil checked then I am to drive it, not to check the oil or add oil and drive it until the engine goes out again then have it towed back to the dealership. Didn’t even make it to 1000 miles check engine light came on, now being told it is the intake manifold that needs replaced not covered under warranty and this will cost me $1000 and still refuse to replace the problematic engine. Asked technician if the lower engine issues could cause damage to other parts of my engine not covered by lifetime warranty for lower engine to which I was told he didn’t think so but couldn’t say for sure. Contacted Kia customer center received an apathetic response to my concerns and merely offered to mail me a hard copy of the details of the warranty told not sure why the technician told me not to check or add oil as that would be owner negligence and engine would then not be covered by lifetime warranty. Kia is consciously putting my family at risk by refusing to resolve the clear problem with this engine. Their actions are negligent. They willingly took my money for a vehicle that they know he problems but refuse to remedy the issues.

I think there is something wrong with engine I just changed oil with sythitic oil and drove it around at least 100miles and its done 3 quarts and there is no visuable leaks anywhere and also the radio does not work on any station

1.Engine is consuming 2-3 quarts of oil every 1,000 miles. Kia consumer services instructed me to pay for an oil diagnostic test- of 4 visits every 1,000 miles- cost of oil changes, engine flush, rental car for 2 days= $800 to date. 2. I am a therapist and travel Ohio for insurance purposes. My vehicle is a converted handicapped accessible vehicle as my significant other had multiple sclerosis, and the purpose of purchasing the car 4 years ago. 3. Yes, the service dept of a local dealer has confirmed the issue. They state that Kia refuses to do anything to resolve the issue of oil running out, engine seizing to work, driver will be killed driving when engine stops and is run into by semi-truck on highway. 4. No warnings. I literally ran out of oil 2 times before I knew it is a problem. The problem started in August of 2022. Under 96,000 miles. Now 102,000. Kia states that due to me being the 2nd owner (purchased at 23,000 miles) that they will not warranty the car at 100,000 as I was let to believe when I purchased it from Freedom Motors in BattleCreek Michigan.

All my oil keep leaving out of my engine I only had the car since March I got the dealer oil change in May and I had to add oil twice in July I also had a Kia Sorento Pryor to this one and had the same problem there is ovisiouly some wrong with those engines I have seen other people complain about the same thing with the same vehicle in a Google search on that problem

My engine is consume too much oil. On 2 occasions when taking car for oil change I was told no oil in my engine. I had to put 3 quarts of oil in between oil change around 900 miles. My engine light flickers on and off but last time no warning given. I am concerned that this may cause engine fire. Noticed the issue at approx 98000 miles. I drive on highway for 45 mins to go to work and afraid I will consume all the oil in my engine and cause an accident or cause a fire. I go through a tunnel and it cause a lot of anxiety knowing my car is consuming too much oil. I called Kia dealership and they told me I have to wait till November for car to get service. I am trying to avoid the run around since I am at 103000 miles since warranty ended at 100000. I purchased car brand new. Thank you

When driving down the the interstate at night, my headlights just turn off while driving. They are on Auto. This has happened multiple times while driving. I have not took it to be looked at yet. There is no warning light or anything else that lets you know that there is a malfunction. The lights just go off. For them to come back on, I have to manually turn it off and back on again, and they will come back on.

My headlights are randomly turning on and off while I drive. Also when the car is parked and off for hours, the headlights turn on by themselves.

The contact owns a 2017 Kia Sorento. The contact stated that while driving approximately 75 MPH, the vehicle lost motive power and started to decelerate. Additionally, the vehicle was shaking abnormally. The contact was able to pull over to the side of the roadway and park the vehicle. There was no warning light illuminated. The contact restarted the vehicle after a while and drove to the nearest dealer for the vehicle to be diagnosed. The contact was informed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,500.

My car started running badly with a knocking noise at the start. The knocking noise got worse, I so pulled over and checked the oil and there was virtually no oil in the engine. I filled it with oil and the knocking continued and got worse as I drove it to the dealer for service. The engine failed before I could make it to the dealer. It now needs a new engine. The Car was serviced regularly. NO LOW OIL ENGINE LIGHT CAME ON TO NOTIFY ME OF LOW OIL. NO LEAK WAS DETECTED.

The component that failed is the engine and yes it is available for inspection and has already been inspected by Geico insurance. The vehicle started losing power on a major highway and four adult lives were at risk when this occurred. We took an exit as the car was failing and it stopped completely in traffic on the exit ramp. Yes, the problem has been confirmed by Matthews Kia. Yes, the vehicle has been inspected by Geico insurance. Yes, the vehicle suddenly began to shake, and made very loud noises, we then rapidly lost power and the car stopped dead in the middle of traffic.

Loosing oil which will result in engine failure. Had an oil test done at the Kia Dealership and they said it lost 2.5 quarts of oil in 2925 miles and that is "operating as designed". Their Owner's manual says change the oil every 7500 miles. So by then I will be out of oil. Not sure how this is "operating as designed".

The contact owns a 2017 Kia Sorento. The contact stated while having an alignment performed at an independent mechanic, the contact was informed there was no oil in the engine. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was checking the oil level daily. There were no warning lights illuminated. The contact stated that her husband checked the oil and added approximately one quart of oil per week. The vehicle was taken to the local dealer, where an oil consumption test was performed. The dealer informed the contact that the vehicle was losing oil. The vehicle was not repaired. The manufacturer was contacted and informed the contact about a loyalty program. The failure mileage was approximately 65,000.

The speed sensor that works with traction control /stability and abs has malfunctioned twice and has had to be replaced and 2 seperate occasions. The first time was when it only had 22,000 miles on it so that leads me to believe it is a malfunctioning part. Our abs and traction control do not operate properly and is ridiculously expensive to fix. Both lights are on.

Passenger seat belt not on warning no longer works when car is running or not running. Passenger can forget to put on seatbelt and no reminder chime. Problem is continuous. No warning lamps. Has been inspected but not repaired. Headlights come on and go off intermittently. Headlights come on when vehicle is off and not running Draining the battery down. Hard to duplicate. Has not been duplicated or repaired as it's intermittent without warning.

Within the last 6 months the EPB Electronic Parking Brake system engages and will not disengage leaving me stranded 3 separate occassions having to be towed to the dealership twice. Now, the KIA dealer tells me the system needs to be replaced. The dealer originally acknowledged issues with this system and that there is no fix, or recall, at this time. Such a basic function should work on this vehicle without incident and certainly should not fail under 100,000 miles. It is dangerous and can put families at risk when the vehicle locks up and will not move from its spot. Replacement of this sytem is expensive and unreasonable. There are numerous reports that can be found online.

The engine was consuming a lot of oil. Lost 2-3 quarts in between oil changes. Kia did an oil consumption test and supposedly fixed the problem by cleaning out the gaskets. Kia told me that if this did not fix the problem they may need to replace the engine. I was told that the cleaning fixed the oil problem. Few months after, car started to loose oil again. Almost dry on oil change. Way before an oil change was due, car engine started shaking on the Highway. Brought it to closest oil changed shop and oil was completely dry. Mechanics at Kia told me that it was the spark plug. After they fixed the spark plug, they told me that there was a dead cylinder misfire and an internal engine failure. Since car had 72000 miles. It was not under warranty anymore. Engine needs to be replaced. Kia is not covering it.

Car was running fine no indicators on at all. Got on highway started shaking again no indicators on thought I was driving in uneven pavement at the time. Car started driving ok engine light then came on car started shaking and then stalled. Started it and luckily made it home. Car dealer said the engine was needing to be replaced. Extended warranty stated due to carbon deposit build up caused valve to burn so it will not be covered. This is a 2017 car under 100,000 miles and for the engine to go like this with me owning it for under 50k miles is absurd concerning and frustrating. I still have a loan and am out a car one that I thought would run longer!

When “auto” for headlights the lights won’t turn on at night time unless I manually switch it or the lifts will be on and then go off on their own during the night.

I left my home in Northern California and drove my 2017 KIA Sorento EX V6 AWD to work. No one was with me in the vehicle. There seemed to be a rattling sound in the engine when I started and drove the vehicle. There was no illuminated light on the dashboard to indicate a specific issue. I was planning to drop off the vehicle at the KIA Service Center-Roseville Automall after work. I just got off the freeway, when the Kia slowed down by itself. I was able to pull over to the right shoulder of the freeway and the KIA just completely stopped with faint sounds coming from the engine. I turned the car off. I stayed in the car and was about to call my auto insurance company when I smelled smoke. I stepped out, checked the Kia from outside, saw something dripping under the front of the car, and started to catch fire. I immediately stepped far from it and called 911. The fire got bigger and just burned the whole front. We had the KIA Sorento serviced in December 2021 for a leaky oil switch despite timely maintenance at the KIA Service Center through the years. The maintenance guy said we did not have to pay to resolve the leaky oil issue because of a recall warranty. We brought the KIA again for a regular maintenance service and brake pad repairs on 4/2/2022. Later on, we got a letter from the KIA Headquarters dated 4/7/2022 regarding 2014-2018 MY KIA Sorento 3.3 L Vehicle Oil Pressure Switch Leaking New Vehicle Limited Warranty Extension. Somewhere in the letter stated, “If oil is NOT leaking from the engine or the Engine Oil Pressure Warning Light DOES NOT remain illuminated after the engine is turned ON, you DO NOT need to bring your vehicle to a Kia dealership for the purpose of this warranty extension.” I thought the vehicle was in the clear already since it got serviced for the leaky oil in 12/2021 and completed its regular maintenance in 4/2022. Proof of service records,vehicle photos, KIA’s extended warranty letter for recall are all available.

On June 15th, before our 2017 Sorento was due for an oil change, it completely ran out of oil and we were stranded on the side of the road. Our mechanic completely changed and filled the oil. I reached out to Kia Corporate twice, but they were of no assistance. Yesterday, on August 6th, the car was again low on oil. We have an appointment with Kia on Wednesday, August 10th to attempt to address this issue.

We purchased the vehicle with 45000 miles, within a year, the vehicle started to run very badly, car idle vibrates the whole vehicle. It stalls out on her sometimes, burns all the oil by the it is time to change oil, the mechanic says there is less than a quart left, but no leak as per mechanic! The vehicle will blow soon I’m sure, and my wife drives our children everyday. I was made aware of lawsuit settlement, which Kia was only required to send notice to first owner, so we had no idea! The suit was settled and Kia gave lifetime warranty/new engine replacements/new vehicles to owners. The law suit was going on/settled around the time we purchased the vehicle so dealership knew about it and still sold it to us! We can not afford another vehicle, and dealership says unless the engine gives off certain code, they can not do anything! They are avoiding liability, and putting my family in danger! I do not know what to do or who to speak to!

The contact owns a 2017 Kia Sorento. The contact stated while starting the vehicle, the message "Assist Emergency Braking Disabled - Radar Blockage" was displayed. The vehicle was taken to the dealer, but no failure was found. On one occasion while driving 65 MPH, the headlights shut off and an unknown warning illuminated. The contact stated that after several minutes the warning light disappeared, and the headlights returned to normal functionality. The vehicle was taken to the dealer and the contact was informed that the cameras were updated; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.

Engine failure at approx. 94755 miles. Motor lost compression in no.3 cylinder while on interstate. Car was inspected by dealer.KIA customer service car was not eligible for warranty repair. Car was under warranty limits. Purchased car new

The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. While shifting from first to second gear, the transmission was shifting hard. There were no warning lights illuminated. The vehicle was taken to the local dealer five times however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. While driving, there was an abnormal ticking noise detected. The vehicle was taken to an independent mechanic who changed the oil. The vehicle was taken to another local dealer, Fredy Kia 11711 Gulf Fwy, Houston, TX 77034 where it was diagnosed there was no oil in the vehicle. The dealer informed the contact that the engine was consuming an abnormal amount of engine oil. There was a leak coming from the engine and it was diagnosed that the transmission and engine needed to be replaced. The manufacturer was contacted but there was no additional assistance provided. The failure mileage was approximately 113,000.

Car oil had not been changed but a month or two ago and only went on one 2-3 hour trip there and back after the oil was changed. Only stayed in town and went to regular grocery store and work after trip. Did not check oil due to not normally having it deplete fast. A month or so later oil deplited rapidly (this is an unknown part if it was fully the cars issue or if was the person who changed the oil.) Oil was lower than normal mainly noticed when car showed oil lamp light (was only blinking did not stay lit) and started halting and jerking when driving home. More oil was added and once that happened the check engine light came on. Car has jerked and been close to stalling when trying to drive to autostore for diagnostics. Since then the car is acting like it did not have oil added. Oil light is off but engine light blinks constantly. The halting and stalling is similar to the recall on other 2017 Kia Sorento's (with a 3.3 L engine) with the crankshaft being the problem. The halting and stalling can lead to an accident. No prior engine issues before this when the oil ran low.

My car is burning excessive oil. Recently had an oil change on May 9,2022. Oil light came on May 27,2022. There was literally no oil in the car. The remaining mileage that should have been left is 751 til the 3000 miles oil change. Prior to May 9th I had the oil changed early April.

My husband and I were driving through a busy section of town and all of a sudden our suv completely lost power, dying on the side of the road. We never had a check engine light or anything come on. When we had it towed to the dealership we were informed our engine had locked up. Apparently there was a product upgrade that should have alerted us that our engine was going out, but we were not notified by Kia of the knock system upgrade. Nor were we informed that, as the second owners of the vehicle, in order to receive such notifications from Kia we needed to contact them and let them know we were the new owners and share our contact information. However, if Kia had classified it as a recall on the warning system, we would have been notified through our registration with the BMV. The dealership did share that this particular engine in a lot of Kia’s models have locked up suddenly similarly to ours. Luckily we were able to get our vehicle stopped right before the intersection, but did end up blocking a lane of traffic until the tow truck came. Kia also refuses to replace our engine because we did not get the knock system upgrade even though we were never notified.

The contact owns a 2017 Kia Sorento. The contact stated that an oil consumption test was performed on Oct 29th and approximately a month later, the engine had consumed 2 1/2 quarts of oil. There was no oil on the dipstick when checked and the vehicle had not yet been driven 1,000 miles. The vehicle began sputtering with the check engine warning light illuminated. The contact took the vehicle to the dealer; however, the vehicle was not diagnosed. The contact was referred to the dealer where the vehicle was purchased. The contact was informed that the failure could be related to the pistons. The vehicle was not officially diagnosed or repaired. The contact stated that a quart of oil needed to be added occasionally. The manufacturer was made aware of the failure. The approximate failure mileage was 100,008.

Werner KIA sold pre-owned vehicle with driver side seatbelt defect, very loose. It was acknowledged by dealer, on paperwork, stated they repaired/replaced it, only to see it was NOT repaired/replaced due to cost. To date, seatbelt still loose, may not work in crash situation. Werner KIA 2755 W. Tennessee St. Tall, FL.

Paint is peeling on hood

Car lights come on when the car is not in use. Car sporadically does not start. New battery installed in February and car wont start in May.

The contact owned a 2017 Kia Sorento. The contact stated while driving 35-45 MPH on the highway that suddenly there was smoke and flames coming from underneath the vehicle. There were no warning lights illuminated. The contact was able to pull to the side of the road. The fire department came to extinguish the fire. The police department was present and filed a report. There were no injuries. There were no other vehicles involved. The vehicle was towed and the vehicle was deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000

Once I reached 70000 miles my car start to burn oil and I went to Kia north Brunswick because I used my service oil there they told me that was normal and we will do the test then I should change the oil once it was burning a lot before got empty and after I went kia bridge water New Jersey and we did same and this time after I change the oil and used 700 miles I found my oil is almost empty and my car still under warranty but they told me if I want to fix it I should change the engine from my pocket and as a note, I'm always doing my service in Kia dealer and I have been almost 10000 miles I change the oil like 8 times because this problem and no one knows what's the problem and no one help me, please I need help with my car Thanks in advance

The oil burns very fast. I check the oil weekly and it's always low. There were no warning lamps or lights or anything to indicate that the oil was low.

When I am driving the lights will shut off even when they are on auto. I have to pull over and turn the knob back and forth till they come back on. Sometimes they turn off when I use my blinker. The lights will also stay turned on even when the car is turned off and doors are locked.

2017 Kia Sorrento with 38k mikes on it. Oil pan began leaking at oil plug after approximately 28k miles. A new oil plug has been installed and still same issue. Dealership will not honor power train warranty saying its normal wear and tear. Have read numerous other people having issue with Kia oil pans being defective.

I reported earlier that my steering became "sticky" at highway speeds. Now, the problem is occurring at lower speeds. Today it began at 35 mph. Was just driving down the country road from my house and the steering started to stick.