2019 Kia Sorento Complaint Log

On a Sunday morning, approximately 168 miles away from my hometown of Fresno,Ca I was on a family road trip to Pismo, Ca when without warning I began to hear a loud knocking noise coming from the Sorento engine.Since the check engine light was not illuminating, I opened the hood of the Sorento to inspect for any obvious signs of what is causing this sound such as any loose part or oil lose. Nothing was apparent loose and full measured at full. I attempted to check the local area for a mechanic to assist but none were open due to the weekend. The vehicle was left parked at this time. Approximately 7 hours later, I attempted to drive the Sorento home when It started to loose power and began to shake while operating it on a heavy trafficked highway CA-101. I had to quickly exit the highway and park the Sorento on the side of the road. Due to the hour of the day, I left the Sorento on the side of the road in front of a GMC dealership in Paso Robles, Ca and received a ride back home to Fresno,Ca. The following morning with the local businesses open, I returned back to Paso Robles and had the Sorento towed to the local Paso Robles Kia by utilizing my roadside assistance towing through my insurance company, GEICO. After about a hour of being at Paso Robles Kia, I received a call from a rep stating that I would need a new engine because it is damaged. I then arranged a $400 tow from Paso Robles, CA to Coalinga, CA where I work to have the car more accessible for me to access during a repair and I could obtain a second opinion on the repair. They too informed me that I would require a new engine. I called Kia and discussed this issue with them due to this issue being a common occurrence, a partially with the 2019 Kia Sorento Model where a Class action suit was initiated. Kia informed me since my VIN was not part of the suit they would not cover the cost. I would like to note that this issued directly reflects the issues reported in the class action suit against Kia.

Letter date 6/30/2023= Low pressure fuel pump leak . this should be a recall to fix the problem this saftey problem. Not a extension of the warranty

UNKNOWN, HEARD A POP WHEN STARTING THE VEHICLE, GOT OUT TO LOOK UNDER THE HOOD, AND FOUND SMOKE AND THEN FIRE COMING FROM UNDER THE HOOD. FIRE REPORT WAS FILED AND INSURANCE CLAIM WAS MADE. INSURANCE COMPANY DEEMED IT A TOTAL LOSS.

Kia America sent me a letter on June 30, 2023, which alerted owners of 2018-2019 Kia vehicles of a possible low-pressure fuel pump leak and explaining a warranty extension. I am distressed and disgruntled, frankly, by this strategy to wait until there is a fuel leak before repairing the problem. My wife and I are in our 70s and travel in the car often on overnight and even two-month trips. We now have to worry that we’ll start to smell fumes while far away from home. This is unacceptable. Why is Kia waiting until owners experience problems before fixing it? I asked our Kia dealer how much it would cost me out of pocket to get the fuel pump replaced now before we are stranded on the road. The dealer would not give an estimate. In addition, I wrote to Kia America and their Customer Care Center about this problem and after a month they have not responded. Finally, I called the Care Center hotline and waited for an hour and finally someone answered, but the connection was lost or the person hung up on me before I could even explain the problem.

See attached document for complaint

My Kia Sorrento Snow White Paint Peeling Chipping Flaking. Rapid peeling of paint. Delamination. My Kia is just a little over three years old. Should not be peeling. This is my second kia. My older one same color no paint issues even after 6 years. Paint is bubbling in some areas and seems like a manufacturer faulty paint job. Paint is coming off in big flakes on doors sides, around windshield and rear hatch area.

The contact owns a 2019 Kia Sorento. The contact stated while driving approximately 65 MPH, he started smelling a burning odor. The contact stated that the oil warning light was illuminated. The contacted pulled over and checked the dip stick which indicated that there was no oil in the oil pan. The contact stated that he had had an oil change several months prior to the failure and had not noticed any oil leaks. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was 83,537.

I was told by the dealer, that we had to have it dropped off at {400 miles from home}, that the oil drain plug fell out and the engine seized. there are are no previous warning lights no temperature rise the car just stalls, then the warning lights for engine and oil come and by this time your engine is dead. Thank God we where stuck in traffic. Otherwise at cruising speed this could have been a very catastrophic event with the possibility of lose of life.

Using a lot of oil. Making a noice whenever driving the vehicle - a click noise - whenever accelerating.

2019 KIA Sorento SXL SPONTANEOUS SUNROOF EXPLOSION, 05/06/13 Car is still under warranty. Conditions: --Open, well maintained highway, nothing nearby (overpass, trees, traffic, etc) to suggest the sunroof was damaged by any foreign object. --Clear, dry, predominately straight roadway, time of day about 7:30pm, temperature about 70°, very light traffic. Was driving south on Maryland Route 6, a 4-lane divided state roadway, when suddenly and without warning the sunroof exploded. Both the sunroof and the interior sunshade were closed at the time. The incident began with a very loud BANG!, followed immediately by the sounds of rushing wind, and the rattling of broken glass on top of the sunshade. A very startling event. Immediately pulled over to the shoulder and found about 60% of the sunroof gone, with some glass debris on the sunshade. The missing glass was from the center of the sunroof, while some glass, though cracked, remained in the frame of the sunroof, on all sides. Drove home at a slower speed and parked car in the garage. Monday, 05/08/23, contacted [XXX], service manager at Bayside KIA of Waldorf. Described the event to [XXX], who immediately indicated the sunroof repair would most likely not be covered under warranty because there would be no way to prove the sunroof damage was the result of a manufacturing defect. He did, reluctantly, offer to examine the damage if I brought the car in to their service department, but the earliest service opening would be on 05/19/23...11 days away! When asked if the dealership could/would provide a loner vehicle in the interim, [XXX] advised all of their loner vehicles were currently in use. Because I need the car repaired as soon as possible, I am working with my insurer who has agreed to cover the repair under my comprehensive coverage (though I, of course, will have to pay the $100 deductible). INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Engine light and oil light came on. Car was running strange. We checked the oil and there was no oil on the dipstick. We put 2 quarts of oil in and drove to Kia of Bradley Illinois. On the way the car stalled without warning.

The paint on the hood and roof have been peeling and metal is now exposed. There appears to be a primer or paint defect. This occurred 4 years into owning the vehicle. Kia connect and dealership refuse to do anything since they said paint warranty is only for 3 years or 36,000 miles. But this is negligence from the manufacturer.

Screen turned off and then lights on dash started flashing. ABS, power steering, blind spot warning, tire monitoring failed. Battery light was flashing. Parking break light came on. Loss of power. Now it will not turn on

The contact owned a 2019 Kia Sorento. The contact stated that the vehicle was parked after driving and the vehicle caught on fire. There were no warning lights illuminated. The contact stated that smoke was observed emanating from the left taillight, a loud 'boom' noise was heard, and the entire vehicle was engulfed in flames. The fire department extinguished the fire. The contact was not sure if the fire department report was available. The contact sustained a right shoulder and right knee injury. The contact did not receive medical attention. The manufacturer was not notified of the failure. The failure mileage was unknown.

backup camera and infotainment screens failed while driving 4/18/2023 . As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Date and Time functions no longer available as an option of the infotaiment center. dashes replace time Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

backup camera and infotainment screens failed while driving 4/7/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. failed 4/1/2023 as well. i was instructed by kia to record the issues per my invoice from dealership when they had vehicle for 27 days in 2022 Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

The contact owns a 2019 Kia Sorento. The contact stated that when the brake pedal was depressed, the brakes would pulsate as the vehicle would shake until the vehicle came to a stop. The ABS warning light was illuminated. The vehicle had been taken to two dealers for the issue 7 times. The contact stated that the dealer was unable to determine if the failure was an ABS brake failure or an electrical failure as the vehicle has had electrical failures. The contact stated that the dealer had replaced the tire sensors more than one time, the brain of the electrical system was reprogrammed, and replaced, and the sensor was also replaced; however, the failure persisted. The contact stated that the vehicle was currently at the dealer and was informed that the electrical wiring harness was short circuiting and needed to be replaced. The contact also stated that the driver’s side rear passenger’s door handle had detached from the vehicle when her child attempted to open the door. The vehicle was taken to the dealer however, the door handle was not replaced as the contact was informed that the door handle was not included in the Extended Warranty. The contact mentioned that the vehicle had electrical issues since the day of purchase. The manufacturer was made aware of the failure. The approximate failure mileage was 35,000.

While traveling on the interstate, the vehicle caught fire with no warning.We were heading out on vacation, so we had lots of things packed in the car. The fire started in the rear of the vehicle, and was extinguished by a passer by with a fire extinguisher, but re-ignited. it burned VERY fast. Unknown at this time what caused the fire. It is currently in the hands of my car insurance company, so it may be available for inspection. There were NO indications of a problem prior to large flames erupting form the read of the vehicle. In the car was myself, my two adult daughters and 6 year old grandson. He was seated in the 3rd row seat. One daughter in the second row, and myself and daughter up front. Once we realized we were on fire, we attempted to get the back doors open, but child locks were engaged. The key fob would NOT work, and my daughter and grandson were trapped in the burning car. we attempted to break the windows to get them out, but that was not successful. My daughter climbed back in the burning car and somehow got a back door open and they were able to get out and run. Within a few seconds, the windows blew and the flames shot even higher. We will NEVER EVER use child locks again. The problem had not been confirmed or reproduced to my knowledge. I believe my insurance company may be looking into it. I had to have a fuel system regulator and sensor replaced on this vehicle approx two weeks before this event. I had an oil change the day before. Police and fire department were present at the scene. There were NO warnings, lights, messages etc prior to eruption of flames.

4/5/2023 954PM-Neville Island bridge, Pittsburgh, PA While traveling on the interstate, the vehicle caught fire with no warning. We were heading out on vacation, so we had lots of things packed in the car. The fire started in the rear of the vehicle, and was extinguished by a passer by with a fire extinguisher, but re-ignited. it burned VERY fast. Unknown at this time what caused the fire. It is currently in the hands of my car insurance company, so it may be available for inspection. There were NO indications of a problem prior to large flames erupting form the read of the vehicle. In the car was myself, my two adult daughters and 6 year old grandson. He was seated in the 3rd row seat. One daughter in the second row, and myself and daughter up front. Once we realized we were on fire, we attempted to get the back doors open, but child locks were engaged. The key fob would NOT work, and my daughter and grandson were trapped in the burning car. we attempted to break the windows to get them out, but that was not successful. My daughter climbed back in the burning car and somehow got a back door open and they were able to get out and run. Within a few seconds, the windows blew and the flames shot even higher. We will NEVER EVER use child locks again. The problem had not been confirmed or reproduced to my knowledge. I believe my insurance company may be looking into it. I had to have a fuel system regulator and sensor replaced on this vehicle approx 1 month before this event. I had an oil change the day before. Police and fire department were present at the scene. There were NO warnings, lights, messages etc prior to eruption of flames. I have lots of photos, but have not been able to upload them to this site.

I bought this KIA used, one owner from a dealership 4 months ago. It had only 71000 miles on it. Since day one, we noticed it hesitates to get out of 1st gear into second. It also takes for ever to excel at speed on merge on a highway. We've had it inspected and even paid to have a FULL inspection done and all they said is this is a known KIA problem for this year and nothing they can do. I am now thinking the transmission is about to go out on this car I just bought, that the KIA dealership said is a known problem with no fix EXCEPT to replace the transmission. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

backup camera and infotainment screens failed while driving 4/1/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

backup camera and infotainment screens failed while driving 3/29/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

I have a 2019 Kia Sorento with 79096 miles and on 3/24/2023 after taking it to the dealership for an engine diagnostic the car cut off while i was driving it in traffic. No warning or anything. The dealer state that a new engine is needed however the VIN is not on the Kia Recall settlement however i bought this car certified used i am the second owner and the car is still fairly new to have died so soon after having regular mainenance.

My car has had oil changes regularly, all of a sudden the oil light comes on I check it and it's bone dry 3 quarts of oil just disappeared. There was no smoke coming from the car and no signs of a leak.

It might not seem like a big deal but I've owned a 2016, 2018 and now 2019 Kia Sorento and all 3 yrs. the luggage lamp, or (dome light), does not work. I have brought this issue up about all 3 vehicles. Nobody has ever attempted to fix it. In fact I've been told at the dealership that it's a problem and has been for quite some time. In the owner's Manuel it states this problem could be due to other electrical systems. It does not state which ones. I'm under a recall for the tow package so I'm not sure which could be the culprit when I'm towing a trailer and the fuses blow under the hood or various blinkers or brake lights quit working when towing. You don't know if people behind you are getting the turn signals or brake signals. Has led to many close calls on the road while moving various weights. Would be nice to know if it was ,"other electrical issues", from the luggage lamp issues, or part of the tow package issues. I am by far not the only one who has had these issues with the Kia Sorento's. I would like to know how long these issues can go on before it's too long? Thank You

2019 Kia Sorento Snow White Peal peeling paint on hood and roof of car. Per body shop this "delamination"

The contact owns a 2019 Kia Sorento. The contact stated that upon taking the vehicle to an independent mechanic for an alignment, the contact was informed that an oil leak was found. The vehicle was taken to the dealer, where the oil gasket was replaced; however, the oil leak progressively worsened. The contact stated that while driving, the vehicle shuddered and stalled. The contact was able to pull over to the side of the road. The transmission and the low oil pressure warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with cylinder #3 failure. The mechanic determined that the engine long block needed to be replaced. The vehicle was not repaired due to the cost. The vehicle was towed to the residence of a friend. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 120,000.

The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Had large paint chip come off hood and stuck on windsheild. Was driving on interstate which caused blind spot while driving 60 mph. Had to pull to side of road to clear windsheild.

Paint peel off in my vehicle

blind spot collision system failure ongoing off and on since 2021 alarms are a distraction while driving 70 on highway roads when it is icy kia aware of issue due to multiple cases opened

Engine Trouble: 1. Throttle Actuator Control (past issue, not sure if problem still exists). 2. Combustion Issue: (past and present) engine consuming excessive amounts of oil. Needing additional oil between oils changes. Dealer claimed ‘Combustion Cleaning’ was performed April/May 2023 and issue was resolved. I have had to add oil twice since then. Oil Lamp indicator would signaled, or engine would sound loud and over worked. I would then check the oil and add oil as needed. 3. Driving Mode: The vehicle can on be driven in ‘Comfort’ mode. If I drive in ‘Sport’, specifically, the car will start to malfunction and stall. When driving in any of the other modes the engine will become sluggish and eventually malfunction and stall. All of these problems occurred this year, 2023. I have service documents from the dealership. My cell phone is old and doesn’t take clear photos so I can’t upload them. I can provide the documents later if requested. Please contact me by email as I am in the process of moving.

While driving with cruise control enabled, the cruise control suddenly disengaged and became inoperative, and the following warning lights (icons) and warning messages displayed on dashboard: > “Check Forward Collision-Avoidance Assist System” warning message > Master warning mode light > ABS warning light > Forward collision assist warning light > Electronic stability control indicator light, and > Auto Hold indicator light. Vehicle continued to operate normally except for those error warnings; cruise control remained disengaged and inoperative. After pulling off the roadway, turning the vehicle off and restarting engine, vehicle operated normally, cruise control could be re-enabled normally, but eventually the same warning lights and warning messages displayed on dashboard and cruise control again disengaged and remained inoperative. This happened multiple times over a number of days. This error happens randomly, at various speeds, but only after cruise control has been engaged. After pulling off the roadway, I took pictures of the dashboard showing these error messages and warning icons to show dealership at appointment that has been scheduled later this week. (These photos are attached to this report.)

Recalled for manufacturer installed tow hitch harness that can cause fire. Causing fire to my home and other vehicles. I have had this vehicle since new and have been parking it in my garage all of these years and now Kia is just now notifying the owners. I contacted Kia dealership and twice have been told there is no fix figured out by Kia and to call back later. I wrote to Kia directly 2/12/23 Kia Customer Care - Case#[XXX] and they responded 3/20/23 - also talking about a reimbursement that may be my problem I am not sure what they are talking about. Regardless, they do not care if my vehicle might catch on fire and destroy my home or other vehicles. Dear [XXX], Thank you for contacting Kia Customer Care. At this time the remedy for the recall is not available please keep your letter with you. Once the remedy becomes available to the Kia dealerships for a repair, you will be notified. Once you have received this letter, you may contact us for a reimbursement review. At that time we will advise you of what documents we will need in order to start your process of review. Please make note, a request for reimbursement does not mean you are approved or will be approved, there is no guarantee. I also am very concerned that my auto and home insurer will dump me due to the fire hazard. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

There is almost no engine oil in the engine room. This phenomenon does not happen once, but continuously.

The contact owned a 2019 Kia Sorento. The contact stated that while driving approximately 55 MPH the vehicle crashed head on into a second vehicle. During the crash the vehicle was destroyed but the air bags did not deploy. The contact sustained multiple rib fractures, lower back, and right knee injuries and was transported to the hospital. The driver of the second vehicle had also sustained unknown injuries and was also transported to the hospital. The cause of the failure was not determined. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were not notified of the incident. The failure mileage was 60,000.

The contact owns a 2019 Kia Sorento equipped with Kumho Tires, Tire Line: Crugen Premium, Tire Size: 235/65/R17, DOT Number: (N/A). The contact stated that while driving approximately 35 MPH, the low tire pressure warning light illuminated. Upon inspecting the passenger’s and driver’s side rear tires, the contact noticed that the interior tread line had peeled and detached from the steel belt. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 30,845.

I have a fuel consumption problem and have read/heard of other Kia owners that are having the same problem.

My vehicle has the leaking oil pressure sensor. I have brought my car to Kia multiple times since either 65-89k based on loosing too much oil between oil changes with NO check oil light. I lost an extreme amount of oil between 113k and 115k after they changed my filter and checked my oil levels. Always told there is no leak. Now at 115k and 120k miles I am told that not only is the oil pressure sender leaking but it has been leaking on my wire harness which can create a fire. The oil presser sender has a recall of the 3.3 up until March of 2018, my car has a manufacture date of June of 2018.

The engine consumes alot of oil. There are no oil leaks. I have to refill the engine with 1 quart of oil weekly. The vehicle is available for inspection. If this is not checked week, the engine could lock-up for low to no oil. The service representative at Kia in Wendell, NC, verbally stated to me the engines do burn alot of oil and to monitor it regularly. He confirmed there are no recalls on the engine though. No official inspection has been performed. But the vehicle is available for inspection by an official. There have been no warning lamps or messages. The symptom here is constant checking of the oil levels with the dip stick and refilling the engine with oil weekly.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at 40 MPH, the check engine light illuminated the instrument panel. The next day, the contact stated that while driving into her independent mechanic's shop, white smoke began to emit from the vehicle as the vehicle caught fire. The contact immediately exited the vehicle with her grandchildren as the independent mechanic managed to extinguish the vehicle with a fire extinguisher. The fire department was not notified of the failure. The contact sustained severe trauma as a result of the fire. The dealer was notified of the failure and gave her an estimate for the repair. The manufacturer was also notified of the failure and referred to the NHTSA. The vehicle had yet to be repaired and remained in the possession of the mechanic. The failure mileage was approximately 90,000.

The evening of December 13, the driver noticed an engine rattle when accelerating. No “check engine” or other warnings were displayed. The morning of December 14, the vehicle stalled. The driver waited then restarted the vehicle, which immediately turned over. The driver perceived no issues with electronics or engine and, again, the vehicle displayed no warnings or alerts. Upon accelerating from the location at which the vehicle was stopped, the driver heard a “boom” and the vehicle cabin filled with smoke. Upon exiting the vehicle and attempting to ascertain the issue, the driver noticed flames. The entire engine became engulfed.

The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

2019 Kia sorento caught on fire while driving. Drivers behind my wife saw flames coming from under motor. They signaled her to pull over and she got out just in time before entire car went up in flames. We believe the fuel pump was faulty as entire motor was on fire.

After a particular strong rainstorm I found 4 areas on the driver hood right above the headlight and 6 spots above the windshield that were cracked, bubbled and pealed off all the way down to the metal frame. The areas on the hood remain small. They bubble and chip off a little at a time. The areas above the windshield is completely stripped 75% across the top and 4-6 inches deep. The paint continues to sheer off in large chunks all the way down to the metal. I purchased my Sorento in January 2019 brand new. Color is pearl white.

Paint is peeling and flaking off rapidly on my Kia. I had rocks kicked back on my vehicle while driving causing the paint to crack down to the 2nd layer of primer. It is snow white pearl color and it was told to me by a mechanic and by the insurance representative that there is a manufacturer error in the paint color on my specific model. I will continue to have these issues, forking out thousands of dollars to have the paint repaired, for every incident that may happen. I'm concerned that this will create a safety hazard while driving for me as the driver as well as other drivers. I called Kia to see what they would do about it and they said nothing because there's no recall.

To whom it may concern: I am sending this email as an owner of a 2019 Kia Sorento for just 15 months, yet I am already experiencing significant mechanical issues. 3 weeks ago my car stopped accelerating while driving across a bridge, began shaking a making a weird noise once idle, and as expected my engine light came on. After calling endless Kia dealers I was able to get it towed 2 weeks later to my local Kia. To my surprise it was a high pressure fuel pump issue which seems to be a common issue amongst Kia Sorento’s. After only having this car for 15 months it should not be costing me $1,700 in repairs. I am requesting that this issue be looked into further and that Kia provides me with assistance.

UNKNOWN: Rapid DELAMINATION of paint (Snow White Pearl). Metal that is not protected, will lead to accelerated and premature rusting. Many Kia owners with Snow White Pearl paint have been encountering the same problem.

The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that she was unable to park the vehicle outside and away from structures until the recall repair was completed as recommended by the manufacturer in the recall notification. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The pearl paint is chipping off exposing the metal underneath. I’ve contacted the dealer in Clermont, Fl twice trying to receive help with no results. I’ve also contacted KIA corporate and have been told my 2019 is no longer covered for paint. I have 40,000 miles on it and paint should not be peeling off leaving metal exposed. Obviously something was not done correctly in the setting of the paint or an ingredient left out of the mixture. I am including an image.