2022 Kia Sorento Complaint Log

I received a rock hit that punctured the radiator. The front of this vehicle has large holes in the grill that do not prevent rocks from hitting the radiator. This has required me to replace my radiator at my own cost. Many owners are installing metal mesh behind the front facia to protect the radiator. This vehicle needs to be recalled to install a similar protection and KIA need to reimburse owners for related repairs. A punctured radiator caused loss of coolant to the environment and can lead to catastrophic engine failure if it overheats.

Driving down the road and the sunroof exploded. No other cars were around me so no project was thrown from another vehicle. Took the vehicle to the dealership. The service tech confirmed nothing was thrown and it appears the glass imploded from the inside. We are over 60,000 so not covered by warranty. He stated he would send through to Kia to see if they would replace and was rejected. Was told to take it some place else to get it fixed. Contacted a local auto glass, they will not even touch it. Contacted another, the entire panoramic roof must be replaced even though it was only the front moving part that shattered. I am out $1,300 and a vehicle until the glass arrives which I was told will take weeks. Searching the internet I see there have been numerous complaints of this issue. Something needs to be done. No there was no crash, but very easily could have.

The vehicle experienced multiple critical mechanical failures, including defective injectors, transmission issues, and a malfunctioning differential. The dealer repaired some of the previous issues, such as the differential in August 2024 and the transmission in October 2024 (which required three weeks of repair). However, they refused to repair the defective injectors, even after the NHTSA issued an alert on September 1, 2024, regarding injector problems. I was never notified of this alert. On January 8, 2025, while driving with my family, the vehicle suddenly stalled without any warning, creating a dangerous situation on the road and putting our safety at significant risk. This resulted in additional expenses, including towing costs ($300) and alternative transportation by taxi ($150). I had to pay $1,851.98 out of pocket to repair the injectors with an independent mechanic after the dealer refused to cover it. There were no warning lights or messages before the sudden stalling incident. These issues have been partially inspected and addressed by the dealer and independent service centers, but the recurring failures persist, posing ongoing safety risks.

Vehicle jerks and goes into a neutral mode while driving. Vehicle shifter still shows it's in "Drive", but vehicle stops moving. Once I drift over to the shoulder of the road, I can shut the engine off and restart. Then it moves. Twice this has happened now. Once on December 13, 2024 and again on January 24, 2025. I reported this to my dealership, Gurley Leep Kia with the first incident and they said it was just a fluke. They did not pursue inspecting anything on the vehicle, knowing some 2022 Sorento's were involved in a transmission recall. In both incidents I was driving on an incline. My VIN currently doesn't have a recall on it, but should. This could result in a crash.

My wife was driving down the highway (XXX) after dropping our daughter off at school. The closest car was approximately 10 cars ahead of her and there were no vehicles behind her. The outside temperature was about 48 degrees, the A/C was set to about 70 degrees. She was driving about 70mph. My wife described the sound to be what she thought was a shotgun blast above her head followed by wind noise like if the sunroof had opened. She looked in the rear-view mirror and observed glass flying behind the car, and what sounded like glass continuously falling on to the cloth for the retractable headliner. When she arrived home I took pictures of the sun roof and noticed that the glass appeared to be pushed upwards (away from the car) as if the glass had been over-pressurized and "popped". By the looks of the glass it appeared as though something massive had been thrown from the inside of the car through the sun roof (although not possible as my wife is small and the retractable headliner was closed). My two youngest kids were in the car with my wife and if the headliner would have been retracted they 100%, without a doubt in my mind, would have been injured by the blow back of the glass "exploding". For context I am an Aviation Electricians mate in the Navy and it looked the exact same as when we have had windows on our Aircraft fail and they have blown outwards. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The design of the grill on this vehicle is poorly constructed and leads to safety issues. I purchased the vehicle in October 2024 and early January 2025, my husband was driving on the highway when the vehicle stopped. No lights, no warnings, just stopped providing power-while driving at a high speed on the highway. He was able to make it to the side of the road and get home that evening only to find out the radiator was punctured and needing replacement. Just 4 months later the exact same thing happened. The grill has no protection for an essential part of the vehicle. Minor road debris can completely shut down the vehicle, without warning, leading me to believe it is not intended to be on the road with its current design. The dealership has replaced the radiator both times and I’ve reached out to Kia directly. This is not an uncommon issue for this model. Many accounts of this exact same problem on social media and other public forums. Kia is aware this design flaw puts their customers at risk and are doing nothing to prevent it.

Strut noise

I have had this happen 4 times now with my Sorento hybrid where the gas engine does engage with the drivetrain, leaving only the electric motor providing power. All incidents have occurred where I was sitting idle with the vehicle on. All incidents occurred when I had the vehicle in ECO mode. 2 of the 4 incidents have warnings about pulling over immediately because the hybrid battery was nearly depleted. The only resolution I've had is to pull over or come to a complete stop on the highway and restart my vehicle. Afterwards, the vehicle runs normally. I have not brought this up with a Kia dealer due to others I've discussed with saying Kia does not know what is happening. The circumstances that replicate this problem are probably difficult to recreate.

The driver’s seat frame and adjustment mechanism failed. The seat broke off from the frame, resulting in the seat only being able to move left and right, with no ability to adjust forward/backward or recline. The dealership confirmed a seat frame malfunction and addressed the issue. My safety was put at risk because I was unable to properly adjust the driver’s seat to a safe driving position. Without proper positioning, I could not safely reach the pedals or maintain appropriate control of the vehicle, increasing the risk of losing control or being unable to react quickly in traffic. The dealership confirmed the seat frame malfunction and performed repairs to address the issue. No warning lights, messages, or prior symptoms were present before the failure. The issue occurred suddenly without warning.

I was driving on a busy road when the computer system completely stopped the engine from running and gave a message/notice appear, accompanied with an alarm stating "engine failure." I had to put the car in neutral and try to pull over to safety. This is the third time this has happened. The second time, the dealer repair shop ran a diagnostic test and told me that they reset the computer, and nothing was wrong mechanically. This time, it is sitting at the dealership waiting to have a diagnostic test done, but I was told it was likely just a computer issue. Prior to the engine being completely stopped, the car will jump gears while driving [i.e., from 1st to 5th while going 25 miles an hour and not accelerating], and the car feels like it is misfiring. The car is two years old and has 50,000 miles. It should not have any of these issues. A car should not be putting my life in danger while driving for no reason and without any effort to fix it.

I've taken my vehicle to the dealership and explained what issues I'm having. I was told that the TEC experienced the same issues. When I asked for a loaner car until they make the repairs needed I was told that they don't give loaners out unless I call customer relations which I did and filed a complaint. My complaint was escalated to corporate and the person that was handling my complaint told me due to the regulations in my state they're not able to assist me with my concerns. I explained to her that I could not go over 5miles, the truck would and has shut down on me and my family while driving on the interstate. I've had my truck towed three times. Then the transmission light comes on the dealership stated they can't find anything wrong with the truck. At this point I don't even want the truck anymore I don't feel safe driving the vehicle anymore. I explained my concerns to the dealership and corporate office customer escalated Case Representative (Tiffany) and still no one CARES is it going to take for myself or my kids to lose their life in order for them to take this seriously!!!!! Case # [XXX] is my case number.... Please assist me with this matter as I'm currently deployed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle will sometimes, after shifting from park to drive, roll backwards if on an incline, even while gassing. If not an incline when this occurs, the vehicle will not move forwards. This typically lasts for a few seconds before the transmission engages. This happens intermittently; the first time it happened to my family member, it almost caused an accident. Kia has attempted to repair this defect three times but has been unsuccessful. During the last repair attempt, the Kia tech told me that they’ve seen multiple vehicles with this issue, and that it is “normal” for Kia.

The contact owns a 2022 Kia Sorento. The contact stated while driving approximately 60 MPH, the vehicle started losing motive power. The contact stated that the accelerator pedal was depressed; however, the engine revved without the vehicle responding as needed. The contact stated that the check engine warning light was illuminated. The contact pulled over and turned off, and restarted the vehicle, and was able to drive the vehicle to the local dealer. The dealer diagnosed the vehicle and determined that a cylinder was clogged, and the engine needed to be serviced. The vehicle was repaired; however, the contact stated that later while driving approximately 40 MPH, the vehicle started losing motive power. The contact stated that the "Service Transmission" warning light was illuminated. The contact had taken the vehicle back to the same dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The contact drove the vehicle back to the residence, restarted the vehicle, and shifted into reverse(R), and the contact heard an abnormal grinding sound with the "Transmission System Error" message displayed. The contact had the vehicle towed to the same dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V760000 (Power Train); however, the VIN vehicle was not included. The failure mileage was 56,941.

WHILE PARKED ON A RESIDENTIAL STREET. I STARTED CAR AND PUT IT IN REVERSE. CAR WOULD NOT REVERSE WHEN I APPLIED GAS. I SHIFTED TO DRIVE. CAR WOULD NOT GO FORWARD WHEN I APPLIED GAS. REPEATED ATTEMPT TO REVERSE. NO MOVEMENT. SHIFTED INTO DRIVE AND AFTER APPLYING MORE PEDAL , ALMOST TO FLOOR, CAR LURCHED FORWARD. IN JUST ABOUT 30 MINUTES LATER CAR AGAIN WOULD NOT MOVE WHEN REVERSING. IT DID GO FORWARD IN DRIVE THE SECOND TIME. THE KIA DEALERSHIP HAS BEEN DEALING WITH A COMPLAINT REGARDING THE CAR GOING INTO LIMP MODE WHILE MERGING IN TRAFFIC ...AN ON GOING PROBLEM SINCE THE CAR WAS AT 25,000 MILES. THEY HAVE "RESET" THE TRANSMISSION ACCORDING TO A RECALL NOTICE BUT SAY THEY CAN NOT REPLACE TRANSMISSION WITHOUT A "CODE" THAT VERIFIES IT IS THE TRANSMISSION. THIS IS A NEW ISSUE BUT ALSO UNABLE TO PULL ANY CODES. THERE IS A DEFINITE SAFETY CONCERN WITH DRIVING THIS CAR. WHAT CAN I DO.

Check engine light came on after a weird sound clanked on start up. Error code p1c2d03 Was told it was a major transmission problem “Not related to the previous recall” I did trade the car in immediately due to being 3000 miles from home when it happened.

6 different times my wife has driven the vehicle and when at a stop and restart the vehicle will not go over 25 mph even when the gas pedal is pushed to the floor. The vehicle while driving would lose power and decelerate and would only go 25-30 mph. I have two videos of it happening with her even after the previous day of the vehicle being at the dealership for the same problem. The A on the dash was not supposed to be blinking while driving according to dealership rep. I have the videos also but can’t upload them because they are bigger than allowed. I am concerned after reading reviews of other owners having the same problem but no resolution has been found. I am concerned for my family that ride in the vehicle to neighboring states for ball tournaments. Please help try to find a resolution to this issue before my family or another is injured or killed.

Engine light came on while driving . Solid light. Car started to vibrate and felt like it would stall. Engine has only 38,000 miles. Kia Greenway Certified Technicians at Hickory. They charged me $200 for the diagnosis. They later said the check engine code was due to bad fuel injectors, I paid $950 for that service. That day I took the car out and after 5 minutes of driving it I had to go back to Kia to tell them my check engine light was on again. Now they said they had to drain the gas because the tank was damaged, They charged me $900 and $350 for the spark plug replacement, but none of that worked. The car continues to have problems and they don't know what it is. There is some defect in this car model that should be investigated because I have read on internet forums and I am not the only one with this complaint.

Automatic stop start admission. Was turning right on a green light. The vehicle stalled while trying to take the turn. All the dash lights flickered and the dashboard made a buzzing sound. Then vehicle then shut off, while trying to take the turn. There was 4 people in the vehicle 2 of them small children. We almost got hit on the left side of the vehicle. Because the light that was green had turned red. This is the fourth time the vehicle had failed us. By shutting off while driving. We having taken the vehicle in 2 times to be inspected by Kia, but have been told there is nothing wrong with the vehicle. But we are still having issues. There is no warning signs that the vehicle is going to shut off. It shows it after the fact.

Drivers seat is moving all the way forward & inclining all the way towards steering wheel while operating vehicle and I am unable to stop stop it or move it back. This has happened to me 4 times now, 2 of them at high speeds & there is no rhyme or rhythm to when or if you can adjust the seat back. It stayed all the way up after parking & sitting in my driveway for about 14 hours, I was able to move it back but after driving it about 2 miles it moved all the way up again & I so far am unable to move it back. This nearly caused me to crash the first time it happened & I am simply lucky to by thin enough to fit in the tiny space & somewhat see the road long enough to stop. Someone 10 pounds heavier likely would not be so lucky & would most certainly crash.

I was driving on the highway when my car suddenly lost all power. I tried to brake, but the pedal went straight to the floor several times with no pressure. The car finally slowed down, and I believe the ABS kicked in, causing a jerky stop. I managed to pull over, but the engine was barely idling and seemed on the verge of stalling. This was a very dangerous situation. Not only did losing power on the highway put me at risk, but I also had to wait on the side of the road at night in the rain with traffic whizzing by. When I initially checked for the problem, I noticed a strong smell of gasoline and exhaust fumes, with no other indications of failure. Check engine light is now on, and there was a warning failure but i can not recall what it said.

The transmission and related drivetrain components malfunctioned. While driving, the vehicle’s RPMs would surge into the 5,000–6,000 range without corresponding acceleration, and the vehicle would not shift properly into the next gear. The issue caused poor acceleration and inconsistent performance. The dealership later replaced the transmission and updated the ECM after identifying a fault code. My family’s safety and the safety of others were put at risk due to the vehicle’s inability to properly accelerate. The engine would rev excessively without increasing speed, making it difficult to merge, cross traffic, or respond to driving conditions. This created a dangerous situation where the vehicle could not reliably keep up with traffic flow. The issue was initially reported to the dealership, but they were unable to duplicate the concern at that time and noted no active or stored diagnostic codes. However, the problem persisted after the vehicle was returned. During a subsequent visit, a check engine light was present, and the dealership identified a fault code and ultimately replaced the transmission and updated the ECM, confirming a drivetrain-related failure. Initially, there were no warning lights when the issue first occurred. At a later point, the check engine light began intermittently turning on and off when the problem occurred. The primary symptoms were sudden RPM surges, failure to shift properly, and lack of acceleration during normal driving.

The car just randomly turns off mid drive, several times a week. Even in drive the engine turns off and says I need to put it in park and return on the whole car, very unsafe.

The contact owns a 2022 Kia Sorento. The contact stated that while using the OEM jack, it became stuck underneath the vehicle. The jack was very flimsy and was bent. The contact sustained injuries to his face, but no medical attention was provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,998.

Without warning or indication, my windshield wipers stopped working in a heavy night rainstorm causing me to not be able to see anything. The dealership told me to bring my car in the next morning, while it was still raining, and they said they don’t know what caused it but stated that I need a replacement windshield wiper motor. They ‘escalated’ the issue due to the safety concern involved with lack of functional windshield wipers. As of today, 3/29, Kia continues to tell me there is no ETA of the windshield wiper motor. The wipers are stuck in reverse and only work occasionally… but in reverse. Most times they do not work. I have been in constant communication with the dealership and Kia customer care and no one is able to help or offer a loaner car, but everyone I speak to confirms that this is in fact a safety issue and continues to tell me the case is being escalated. How high does it need to be escalated before a part is received and the issue is fixed? I do not feel safe driving in this condition as it has been raining a lot and no one seems to care about my safety. I don’t want to get into an accident due to limited or completely obstructed visibility. It is now spring and spring in NY means alot of rain, and since 3/6 it has rained more days than not. Today, kia customer care sent me an email saying that the part was ordered on [XXX], but it should have been ordered on [XXX] which was the date I went to the dealership where they confirmed my windshield wiper motor needs to be replaced. I am getting the run around from Kia and associated dealerships and want to feel safe. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 3/5/24, the vehicle began to limp shortly after starting it and driving a little ways. I pulled off and a majority of the lights on the dash came on. I turned vehicle off and then on, and the check engine light stayed on. I was then able to drive car as normal. The check engine light eventually went off. Service department said they were unable to do anything unless the light was on. For the next few months, upon starting the car, the auto start/stop light would flash on the dashboard. The car would limp until you turn the car off and back on. Once turned back on, the car would drive normally. On 5/20/24, check engine light came back on. Drove to dealership where I had to schedule an appointment for diagnostic testing. On 6/6/24, I had diagnostic testing done at a service department where they found that the fuel rail had gone bad.

The contact owns a 2022 Kia Sorento. The contact stated while driving 70 MPH, the forward camera was obstructed. The steering over corrected while turned off. The vehicle was accelerating and decelerating independently. The Forward Collision Avoidance system engaged without an object being nearby. Additionally, the driver’s side seat belt randomly unlatched. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was taken back to the local dealer, who diagnosed and determined that the transmission and seat belt needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, who opened a case but declined to buy back the vehicle. The failure mileage was approximately 28,660.

The sunroof imploded on its own while driving with no cars around. The implosion was so loud it caused me to swerve to other lanes and caused temporary sound loss. There was no warning and would have been worse if the sunshade wasn't on. Insurance is reviewing

My 2022 Kia Sorento has 18K miles on it and in Feb 2024 the first incident of this issue occurred. I will be accelerating or driving through traffic (coming on and off the gas), the car will lurch several times, and then the gas pedal will stop working and the car loses all acceleration. No engine light or warning comes on. The car remains on, but it won't accelerate. I have to restart the car one or more times to get the acceleration to reengage. Since Feb 2024 it has happened 4 times, most recently on May 7, 2024. On these occasions I was driving 5-10mph, 30mph, 40mph, and once at 60mph. I have had all other required maintenance performed, checks performed, etc. I have taken it to the dealer where I leased the vehicle twice. They have not been able to replicate the issue. I'm not sure what this means, "is it available for inspection upon request" but if someone wanted to inspect it, absolutely it's available.  The car completely stops accelerating, foot to the floor on the gas pedal and no acceleration happens. This happened to me on 4 separate occasions at 5-10mph, 30mph, 40mph, and once at 60mph at exactly the busiest and heavily trafficked highway in my area that has accidents on a daily basis. It's extremely dangerous.  I have taken the car in twice, am scheduled for a third visit. They've kept it for multiple days both times and haven't been able to replicate the issue.  The vehicle/component has NOT been inspected by the manufacturer, police, insurance representatives or others There were no other warning lamps, messages or other symptoms of the problem prior to the failure. The engine light does not come on. No other warning signs of symptoms before this started happening or before each failure. The first issue happened on Feb 6, 2024, then again on March 22, 2024, then again on March 23, 2024, then again on May 7, 2024.

I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.

I was driving when the ESC electronic stability control kept going on. Then all of a sudden the pedal and brake would start to shake and not work. Randomly driving when light would go on and then the pedal and brake would shake. I had to pull over. Light would go on and off. Roads were dry normal no issues.

The contact owns a 2022 Kia Sorento. The contact stated that while driving at 40 MPH and approaching a stop light, the contact heard an abnormal clinking sound, the vehicle lost motive power and the vehicle decelerated independently. The vehicle was driven to the residence. The contact stated that the vehicle failed to exceed 25 MPH. The vehicle was taken to the dealer where it was diagnosed with a failed propeller shaft drive shaft boot. The contact was informed that the propeller shaft drive shaft boot needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 21,016.

Engine shaking P03400

My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving

What component or system failed or malfunctioned, and is it available for inspection upon request? Engine Control System - yes, it is. How was your safety or the safety of others put at risk? Check engine light came on, the car start shaking really hard, and there was a loss of power. Kia has said the car isn't safe to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, not yet. Kia dealers are saying it'll be 3-4 months before they can inspect it to figure out what is wrong. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The check engine light came on at the time the failure occurred. Codes are P219FF and P030400 both are tied to the Powertrain.

The heater does not work when the vehicle is running, it only works when parked. I have done research & I am not the only one experiencing the same issue. There was another Sorento owner that was at the same car shop that I went to with the exact same issue. No one is diagnosing it including the dealership, I’ve taken the car to two different once’s & other shops as well.

I was driving on the highway last night again and my 2022 Kia Sorento SX Prestige AWD lost engine power and the check engine light immediately came on. The truck would intensely vibrate when I tried to push the gas to get over to the highway shoulder. This was extremely unsafe on a highway but I was able to pull over to the shoulder and stop the car and turn it off. When I turned it on, the check engine light remains on and vibrations persist. Even after waiting and multiple restarts. This was the fourth event of this engine issue in the past 6 months. With the same engine power loss and crazy vibrations. The three previous times, the engine light goes off after the first restart and truck drives normal. I even brought it into the dealer and they used the engine diagnostic device that showed no code so they say there’s nothing they can do. But now it’s the following morning, engine light remains on and car is shaking still. I have recordings of this event now bc Napleton Kia of Elmhurst is not believing me. As a traveling healthcare worker, my vehicle is my primary resource. The truck barely has 17k miles on it and all maintenance and care is on point. To shell out over $60k for a ‘top of the line’ SUV that could’ve just ended my life on the expressway is extremely terrifying and disappointing. I urge the NHTSA to please look into these engine issues before someone’s life is ended because of it.

I backed a boat trailer into the lake to load a boat. I had the car in Park and had the engine running and the driver side door open about half way. After about 2 minutes I was standing behind the vehicle cranking the boat onto the trailer. The car came out of park without notice and no one in the vehicle. It went into reverse and was driving into the lake. I was nearly runover by the vehicle but got to the side. The open driver side door caught the dock and slowed the vehicle down enough for me to get in the vehicle and step on the brake. I was able to drive the vehicle out but water was over the rear tire. The driver side door is a complete loss. If the door did not catch the dock to slow it down I could have been trapped under the vehicle and drowned or the car fully submerged in the lake. Dealer was contacted. Insurance claim filed.

The car jerks periodically when pressing on the gas from a stop. The RPM also goes up without warning even if I'm not pressing hard on the gas pedal.

Transmission keeps lurching between gears. Going from park to drive or park to reverse causes a lurch before it shifts and from what I would guess is when it goes from 1st to 2nd it also lurches/shudders. Took to dealer and service advisor said he felt it (it’s intermittent) but his transmission guy said there was nothing wrong and that he couldn’t reproduce my complaint. Kia dealer did a “reset” and nothing changed. 2nd issue is the lane assist randomly stops working and has to be turned off and sometimes the whole car needs to be turned off and turned back on for it to work again. Dealer also “reset” this system which did not fix anything. I have an appointment to take it back to the dealer, but I feel like they are gaslighting customers and there should be some awareness on these issues. My car is one year old and my rotors have also already failed and had to be turned…. There is a quality issue.

First off, Kia states that if there is not an illuminated check engine light, they cannot do anything for me …. I will post a photo of the instrument cluster if I can find where to do it. This issue has been going on for a couple months and it is steadily getting worse as time goes by there’s no rhyme or reason to why it does it just get in the car and start driving. You may make it 2 miles. You may make it 100 miles, but when it wants to it just turns itself off totally no power whatsoever coasting down the highway with nothing. Transmission is clunky as hell as well. Mostly all in low speeds like in traffic.

All 2020 through 2022 Kia Nightfall Edition vehicles (top-trim packages) are experiencing premature and widespread exterior trim fading, indicating a manufacturing or material defect rather than normal wear and tear. This issue is consistent across multiple model years, strongly suggesting a systemic problem with the product used on these vehicles. Despite repeated complaints, Kia has not issued a recall nor provided a permanent remedy. Dealerships are inconsistently addressing the issue and are actively denying or resisting full corrective action, leaving many owners without resolution. When repairs are approved, the only offered solution is replacement with the same defective trim, which predictably fades again—often within one year—demonstrating that the problem is unresolved and ongoing. Kia has provided conflicting and illogical explanations, including claims that the fading is caused by vehicles being washed too frequently or not frequently enough. These explanations are contradictory and inconsistent with proper vehicle use and maintenance. Owners have followed standard care guidelines, yet the defect persists, further reinforcing that this is a product defect, not consumer misuse. This situation places an unreasonable financial burden on consumers, diminishes vehicle value, and undermines consumer trust. More importantly, Kia’s refusal to acknowledge the defect and provide a permanent fix reflects a failure to meet manufacturer responsibility standards. Kia representatives and dealerships have acknowledged the issue but have instructed affected owners to contact NHTSA instead of addressing the root cause. Because: The defect affects multiple model years The failure is predictable and repeatable The manufacturer offers no permanent repair Responsibility is being shifted onto consumers Dealerships are blocking consistent corrective action this issue meets the criteria for federal investigation and recall consideration.

In early June, my car went into limp mode. The two lines with a car between on the dash were blinking red. I notified Kia, both Roseville and Folsom, but they seemed unconcerned since it seemingly corrected itself after restarting car and driving it. Since then, the car has had the Ebrake engage while driving at least 6-7 times. After the 5th or 6th time, I reported to Kia and after much back and forth they agreed it was a safety problem since it would cause my car to brake slowing it suddenly to about 1/2 of my traveling speed. The week of August 7th, they had it a week and said they couldn’t replicate the issue. They did do something pertaining to TSB SC252. I got it back on Aug 11th and on the 17th, it did it again when I was traveling about 35 mph causing my car to pull right. It is back in the shop again. On Aug 4th, it engaged, causing me to swerve into the lane to my right. I was in rush hour traffic. On July 28th, I was on the Hwy 50 traveling approx 70-75mph, when it happened causing me to suddenly slow to 35 MPH. It happened 3-4 times previously as well. The emergency brake lights up red and blinks a few times before it disengages. Kia refuses to acknowledge there’s an issue, but they’ve asked me to turn off driver assist and other safety features. It is random and I googled if anyone else had ever had the issue. I found on Kia Forum of someone that had a 2021 model that did the same thing. Kia customer care rep said it wasn’t a real Kia site and the person was probably lying. The contact stated the dealer believe it’s the forward collision sensor that is malfunctioning.

The contact owns a 2022 Kia Sorento. The contact stated while driving approximately 35 MPH, the vehicle lost motive power. The contact stated that the accelerator pedal was depressed however, the vehicle failed to respond. There was no warning light illuminated. The contact pulled off the roadway and turned off and restarted the vehicle and the vehicle resumed normal operation. The contact stated that the failure was intermittent. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V760000 (Power Train) however, the VIN was not included. The failure mileage was approximately 20,000.

The brake rotors and pads have to be replaced every about 2,000 miles! its hard to break the steering wheel keeps pulling when you attempt to brake its like metal on metal and feels like your sliding on gravel, WE have been told its a known issue and there's no real fix they just keep having to replace them every time but im afraid one day its going to completely fail and crash and cause a fatality

Vehicle lost power on the highway without warning. I would hit the gas but nothing would happen. Turned the car off and on a few times and after a few minutes it worked but every light on the dashboard came on. Took it to dealership who said the transmission lost contact with power steering and hybrid system. They reset the code but then 4 days after I got it back, every light on the dash lit up again and it was very jerky as I drove it. Seems like it’s the same issue as the recall from late 2022 even though online it says my car isn’t one of the ones affected when I enter my VIN.

I was driving the vehicle on a highway when the car shut off. No electrical or steering. It was very difficult to get the vehicle safely off the highway. Before the vehicle shut off there was an alarm and a message on the control panel to shift to neutral and restart the car. There were 2 incidents before this one. Both didn't have an alarm. The vehicle shut off with no warning.

1)Transmission keeps slipping on a car that is one year old. Typically it’s from a park>drive or park>reverse but it also happens while accelerating. The worse instance so far has been while I was pulling across an intersection and my gas pedal was to the floor and the car just froze like it was in neutral… rpms went up but car “disengaged” and I had to let off the gas and try again and it engaged. This was a HUGE safety issue as cars were coming at me and I was stuck. I have take the car to KIA FOUR times for this issue and they keep telling me that if there was an issue there would be a check engine light on and they can’t do anything. 2) Adaptive cruise control and lane assist functions keep randomly stopping and have to be reset. 3) Rotors are crap. I have had to to have them turned twice in the first year of ownership and they are making a squealing sound now for a 3rd time. There are tons of complaints about this online and Kia fails to consider it a warranty issue. 4) Two pieces of the car have randomly flown off… Kia says there are no known defects so they won’t help. A piece of windshield cowl came off at highway speeds and a rear axle plastic guard/cover came off and dragged for awhile before I had to zip tie it up…. Again normal highway driving, no off road- no excuse for this to be falling apart and flying off where it can cause harm to other drivers.

This is the second occurrence of this issue. Suddenly all warning lights appear and the car loses power. When press the accelerator there is no revs increase and the engine misfires. I photographed the dashboard and will try to attach. The car becomes impossible to drive and my wife is scared to use it. Luckily in both cases I have been able to stop in a safe area. Switching off and restarting the engine a couple of times re-established normal engine running the issue but left the ECU warning light on.

Driving along, slow down and signal to make a right hand turn. Start the turn and all dash lights illuminate and engine dies, coasting through the damn intersection. 2nd time this happened. No check engine light, no codes……wtf KIA?

My raise and lower Windows don't work some times including the unlock and loock Windows. I get my house and want closed the car but I can rise the Windows, and try many times after a couple hours and could. I was far for the kia service and I dont have time at the moment to go, went al make the appointment the said that the car need to have the fail in the moment if the not fail at the moment the can do anything.