2013 Kia Soul Complaint Log

RECEIVED RECALL NOTICE FOR KIA SOUL ON JAN.29. TO DATE (2/22/15) I HAVE BEEN UNABLE TO REACH THEM BY PHONE OR E-MAIL EVEN THOUGH I HAVE CALLED EVERY DAY. I HAVE NOT RECEIVED ANY RESPONSE WHATSOEVER TO ANY OF MY CALLS OR E-MAILS. WHAT DO I DO TO GET SERVICE FOR THIS DANGEROUS CONDITION IN MY CAR?. I HAVE SEVERAL LONG TRIPS PLANNED IN THE NEAR FUTURE & WOULD LIKE TO HAVE THIS FIXED BEFORE I LEAVE. PLEASE RESPOND WITH SOME HELPFUL INFO AS I AM AT MY WITS END. *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V822000 (STRUCTURE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS INVOLVED IN A HEAD ON COLLISION WITH A 2001 JEEP CHEROKEE WHICH TURNED LEFT IN FRONT OF ME AS I TRAVELED IN THE STRAIGHT LANE. MY SPEED WAS APPROXIMATELY 40MPH. THE ENTIRE FRONT OF MY VEHICLE IS CAVED IN, BUT NONE OF MY AIRBAGS DEPLOYED. BOTH OF THE AIRBAGS IN THE OTHER VEHICLE DEPLOYED. *TR

WHEN TRYING TO START THE CAR YOU TURN THE KEY AND IT DOES NOT TURN OVER. YOU HEAR A CLICK, ALL LIGHTS ON DASH LIGHT AND RADIO PLAYS BUT THE CAR DOESN'T START. SOMETIMES YOU CAN TURN THE KEY UP TO 10 TIMES BEFORE IT STARTS. HAPPENS 2-3 TIMES A WEEK SPORADICALLY. THE CAR DOES EVENTUALLY START. THE DRIVER SIDE DOOR ALSO LOCKS BY ITSELF AT TIMES WHEN YOU SHUT THE DOOR. IT HAS BEEN TO THE DEALER 3 TIMES AND FOR 17 DAYS, THEY ARE UNABLE TO REPLICATE THE PROBLEM. MY HUSBAND VIDEOED IT ON JAN 5 AND TOOK IT TO THE DEALER WHO THEN KEPT CAR FOR 14 DAYS AND SAID THEY HAD OVER 150 STARTS AND THE PROBLEM COULD NOT BE DUPLICATED. CURRENTLY WAITING FOR THE PROBLEM TO OCCUR AGAIN AND AN TECH WILL BRING PORTABLE EQUIPMENT TO THE CAR AND TEST IT THEN. DEALER HAVE BEEN VERY GOOD IN TRYING TO FIND CAUSE. *TR

BOUGHT THE KIA SOUL NEW IN AUGUST 2012. SINCE NOVEMBER 2014 AT APPROXIMATELY 30K MILES THE CAR HAS DEVELOPED A SUDDEN PRONOUNCED HARD DOWNSHIFT IN THE TRANSMISSION WHEN SLOWING DOWN TO A STOP. IT'S AS THOUGH THE BRAKE WERE ABRUPTLY APPLIED. THIS HAS BEEN A CONSTANT PROBLEM SINCE THEN BEING WORSE IN COLD WEATHER AND MADE DRIVING THE CAR A SAFETY CONCERN. THE CAR HAS BEEN TO THE KIA WESTSIDE DEALER IN KATY TEXAS THREE TIMES THUS FAR. FIRST TIME THEY DEALERSHIP CHECKED BRAKES ONLY DESPITE BEING TOLD IT WAS THE TRANSMISSION THAT WAS SUDDEN HARD DOWNSHIFTING; THEY DID NOT TEST DRIVE THE CAR. WE WERE TOLD ONLY THE BRAKES WERE CHECKED AND ARE GOOD. SECOND TIME THE SAME SERVICE DEPARTMENT TEST DROVE THE CAR EARLY IN MORNING AND EXPERIENCED THE SUDDEN HARD DOWNSHIFT AND AGREED THERE WAS A PROBLEM. THE DEALER STATED THE TRANSMISSION WAS REPLACED; CANNOT CONFIRM, WILL ASSUME THEY DID. THE PROBLEM STILL REMAINED ABSOLUTELY NO CHANGE. THE CAR WENT BACK TO THE DEALER FOR A THIRD TRY A MONTH LATER. THE LOCAL DEALERSHIP SERVICE DEPARTMENT THEN CONTACTED THE KIA TECHNICAL SUPPORT DEPARTMENT; THE DEALERSHIP WAS TOLD THERE IS NO PROBLEM WITH THE CAR AS IT IS DESIGNED AND MANUFACTURED. THE DEALERSHIP AT THE TIME HAD ANOTHER 2023 KIA SOUL IN WITH SAME PROBLEM AND CHECKING INTERNET FOUND OTHER OWNERS OF KIA'S WITH SAME COMPLAINT. THE SAFETY IN DRIVING THE CAR IS A CONCERN NOW WITH A MIND THAT IT WILL GET WORSE AND PERHAPS LATER CAUSE AN ACCIDENT.

VEHICLE WAS HIT IN RIGHT REAR CORNER BY ANOTHER CAR. SENT VEHICLE INTO A SPIN WHERE IT WAS HIT IN THE FRONT RIGHT BY MILITARY TRUCK, VEHICLE CONTINUED TO SPIN UNTIL IT CAME TO A REST ON THE HIGHWAY. THE SEAT BELT DID NOT ENGAGE AND THE AIR BAGS DID NOT DEPLOY...UPDATED 12/03/14 *BF UPDATED 5/11/2015 *JS

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER AND WAS NOT DIAGNOSED. THE BATTERY WAS CHARGED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 5/4/15*CN UPDATED 11/10/2015*JS

TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM UNDER THE STEERING COLUMN. AS A RESULT, THE STEERING WHEEL BECAME DIFFICULT TO TURN AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,336.

I WAS DRIVING IN TRAFFIC WITH MY SON IN THE CAR. WHEN I WENT TO BRAKE WITH THE CLUTCH DEPRESSED, THE CAR WOULD NOT STOP FOR A HANDFUL OF SECONDS UNTIL IF FINALLY STOPPED JUST IN BACK OF BUT NOT TOUCHING A BMW IN FRONT OF US. WE BOTH HEARD A SCRAPING/PULSING SOUND COMING FROM THE BRAKES AS THE PEDAL WAS FULLY DEPRESSED BUT THE CAR WAS STILL GOING FORWARD. HAD THE CAR NOT STOPPED JUST SHORT OF THE CAR AHEAD I FEAR ME AND MY SON WOULD HAVE BEEN SERIOUSLY INJURED. I SAW A SIMILAR COMPLAINT ON CARCOMPLAINTS.COM WHICH INDICATED THIS WAS ALSO A NHTSA COMPLAINT. THIS CAR HAS SIMILAR MILEAGE (12800) AND WAS A 2013 KIA SOUL. *TR

SUBMISSION FROM RE NHTSA SAFETY COMPLAINT ON KIA SOUL 2013 *TGW THE CONSUMER STATED WHILE DRIVING, THE RIGHT FRONT PASSENGER TIRE WENT FLAT. THE WHEEL AND RIM WERE BENT. THE DEALER STATED, THE CONSUMER MUST HAVE HIT SOMETHING IN THE ROAD. HOWEVER, THE CONSUMER DISPUTED THAT NOTION, STATING THERE WAS A RECALL ON CADENZA WHEELS, AS THEY WERE PRONE TO CRACKING, IF A POTHOLE WAS HIT. *JB

SUDDEN DECELERATION QUICKLY FOLLOWED BY LOSS OF ALL ELECTRICAL POWER INCLUDING STEERING, BRAKES, COMPLETE ENGINE SHUT-OFF AND DASH INSTRUMENTATION. DEALER FOUND "NO PROBLEM" AND DID NOT REPAIR OR REPLACE IGNITION SWITCH OR ANYTHING ELSE. *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED WHILE AT A STOP, A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE CAUSING IT TO CRASH INTO THE REAR END OF ANOTHER VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAGS FAILED TO DEPLOY. AFTER THE FAILURE, THE CONTACT NOTICED THAT THE SEAT BELTS BECAME INOPERABLE. THE DRIVER SUSTAINED INJURIES TO THE CHEST, HEAD, BACK AND LEGS. THE FRONT PASSENGER SUSTAINED INJURIES TO THE CHEST, BACK AND LEGS. THE REAR DRIVER SIDE PASSENGER SUSTAINED INJURIES TO THE HEAD. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

WHILE DRIVING ON THE HIGHWAY AS I WENT INTO MY TURN I NOTICED THAT THE STEERING FUNCTION WAS HARD. THE STEERING WHEEL AND STABILITY/ TRACTION CONTROL LIGHTS CAME ON. IT WAS VERY DIFFICULT FOR ME TO DRIVE THE VEHICLE ON MY PLANNED ROUTE TO WORK. DUE TO THE HOLIDAY THE DEALERSHIP IS NOT OPEN TODAY AND THE VEHICLE THAT I PURCHASED TO BE DEPENDABLE IS PROVING TO BE NO LONGER THAT. *TR

THE VEHICLE HAS BEEN MAKING SCRAPING NOISES WHEN THE BRAKE IS APPLIED. MY MECHANIC ASSUMED IT WAS THE FRONT BRAKES ALTHOUGH IT ONLY HAS 14K MILES ON IT. THE FRONT BRAKES AND ROTORS ARE FINE BUT THE BACK ROTORS HAVE GROOVES THROUGH THEM AND THE BRAKES THEMSELVES ARE MOTTLED LOOKING. CONCERNED THAT THIS IS A MECHANICAL PROBLEM AND THE CAR IS STILL UNDER WARRANTY, THE MECHANIC TOLD ME TO CONTACT THE DEALER. I TOOK IT TO THE DEALER WHO SAID #1-HE COULD NOT HEAR THE SCRAPING AND #2-THE BRAKES ARE FINE WITH PLENTY OF WEAR LEFT ON THEM. WHEN I QUESTIONED WHY THE BACK ROTORS WOULD WEAR BEFORE THE FRONT AND WHY THEY WOULD BE WORN AT ALL WITH ONLY 14K HE HAD NO ANSWER. SINCE THERE WAS ENOUGH WEAR REMAINING ON THE REAR ROTORS THERE WAS NO ACTION REQUIRED BY THEM. MASTER CYLINDER? E-BRAKE? *TR

I BOUGHT A KIA SOUL 2013 USED WITH 12,400 MILES ON IT SATURDAY MAY 31, 2014. WEDNESDAY JUNE 4, 2014 I WAS TAPPING ON MY BRAKES TO STOP FOR A LIGHT WHEN I HEARD A CLICKING SOUND NOT VERY LOUD BUT A CLICK. THE KIA SOUL DID NOT STOP. I PRESSED ON THE BRAKES A LITTLE HARDER MY CAR DID NOT STOP FOR ANOTHER FOOT OR TWO. THANK GOD THERE WAS NOT ANOTHER CAR IN FRONT OF ME OR I WOULD HAVE HIT THE OTHER CAR FOR CERTAIN. I AM SCARED TO DRIVE MY CAR. THE KIA SOUL IS ALSO PULLING TO THE RIGHT I TOOK THE CAR IN TUESDAY JUNE 3, 2014 HAD THE CHECK OUT WAS TOLD THE ALIGNMENT WAS GOOD THE REASON FOR PULLING WAS BECAUSE EACH TIRE HAD DIFFERENT PRESSURE, WAS TOLD THAT ALL TIRES WERE THE NOW THE SAME PRESSURE. DRIVING THE CAR TO WORK TODAY THE KIA SOUL AGAIN STARTED PULLING TO THE RIGHT. I AM ALSO HAVING A PROBLEM FINDING OUT TO REGISTER THAT I BOUGHT A USED KIA SOUL 2013 THAT STILL IS UNDER MANUFACTURE WARRANTY. I DID NOT BUT THE KIA SOUL FROM A KIA DEALERSHIP. *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED TO ILLUMINATE WHEN THE VEHICLE WAS POWERED ON. ADDITIONALLY, THE CONTACT MENTIONED THAT THE GEAR SHIFTER WOULD NOT MOVE OUT OF PARK WITHOUT THE CONTACT PUSHING THE GEAR RELEASE BUTTON. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE.

I WAS SECOND IN LINE AT A STOP SIGN AND WAS HIT BY 2006 FORD F150 TRAVELING ABOUT 50 MPH IN THE DRIVERS FRONT QUARTER PANEL. THE ONLY 2 AIRBAGS THAT DEPLOYED WERE THE STEERING WHEEL AND THE FRONT PASSENGER AIR BAG. THE 2 IN THE PILLARS COMING DOWN ALONG THE WINDSHIELD DID NOT DEPLOY, NEITHER DID THE ONES ON THE DOOR. *TR

2013 KIA SOUL. CONSUMER WRITES IN REGARDS TO PROBLEMS ON THE DASH BOARD INVOLVING THE LIGHT INDICATOR FOR THE HEAD LIGHTS AND PARKING LIGHTS. *SMD THE CONSUMER DID NOT KNOW, HIS HEADLIGHTS WERE NOT ON. HE DISCOVERED THE INDICATOR DISPLAYED THE SAME PICTURE FOR THE PARKING LIGHTS AND THE HEADLIGHTS. THE CONSUMER STATED THE SECOND TIME, AS HE ENTERED HIS PARKING SPOT, IT BECAME OBVIOUS THE HEADLIGHTS WERE NOT ON, YET THE DASH BOARD INDICATED THERE WERE.

OUR 2013 KIA SOUL ONLY HAS ONE MANUAL DOOR LOCK WHICH IS LOCATED ON THE DRIVER DOOR. WHEN THE TEMPERATURE IS BELOW FREEZING, THE KEY BECOMES EXTREMELY HARD TO TURN OR WON'T TURN AT ALL. IF THE KEY BREAKS WHILE SOMEONE IS ATTEMPTING TO OPEN THE DOOR, THERE IS NO OTHER LOCK TO ALLOW THE PERSON TO ENTER THE VEHICLE WITH A SECOND KEY. THIS IS THE ONLY CAR WHICH I HAVE KNOWN TO ONLY HAVE ONE MEANS OF UNLOCKING THE DOORS TO THE VEHICLE, THAT IS, THE DRIVER SIDE DOOR LOCK. THE CAR SHOULD BE REQUIRED TO HAVE AT LEAST TWO LOCKS SO THAT IF ONE PERSON BREAKS THE KEY WHILE TRYING TO OPEN THE LOCK IN FREEZING CONDITIONS A RELATIVE CAN USE A SECOND LOCK AND SPARE KEY TO OPEN THE OTHER LOCK. *TR

WAS MAKING A LEFT HAND TURN INTO A PARKING SPOT NEXT TO CAR THAT WAS ALREADY PARKED, WAS BARELY MOVING WHEN ALL OF A SUDDEN THE CAR TAKES OFF HITS THE CURB AND HITS THE WALL OF A BUILDING, AIR BAGS DEPLOYED. WE HAD BEEN DRIVING THAT MORNING WITH NO PROBLEM UNTIL THAT TIME. FRONT END WAS TOTALED WITH POSSIBLE DAMAGE TO THE WHEELS/AXLES DUE TO THE IMPACT WITH THE CURB. COUPLE OF DAYS LATER NECK PAIN PROBABLY DUE TO WHIPLASH, GLASSES WERE KNOCKED INTO THE BACK SEAT - WIFE JUST JAMMED HER PINKY. *TR

I WENT TO MY CAR ON A COLD MORNING IN JANUARY AND FOUND A CRACK ACROSS THE WINDSHIELD AT THE LEVEL OF THE REARVIEW MIRROR. I DO NOT RECALL HEARING A ROCK CHIP PRIOR THE CRACK FORMING. I CONSIDER THIS CRACK A SAFETY ISSUE WITH THE WINDSHIELD CRACKING POSSIBLY BECAUSE OF REARVIEW MIRROR LOADING OR UNUSUALLY CRACK PRONE WINDSHIELD GLASS. NOTE: THE AFFECTED PARTS PULL-DOWN IN THIS FORM IS NOT WORKING. I WOULD HAVE SELECTED THE WINDSHIELD AND THE REARVIEW MIRROR. *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THE BRAKES MALFUNCTIONED CREATING AN EXTENDED STOPPING DISTANCE. THE CONTACT INDICATED THAT DURING THE INCIDENT THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND THE BRAKES APPEARED TO BE SKIPPING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 14,000.

HI MY NAME IS [XXX], I HAVE A REGISTERED EVENFLO DISCOVERY/ NURTURE INFANT CAR SEAT. THIS CAR SEAT HAS THE SAFETY LATCH THAT LATCHES TO THE NEWER MODEL VEHICLES AND THEN THE BASE. THEN THE CARSEAT LATCHES TO THE BASE. THE CARSEAT BASE AND ALL THEN MOVES FROM SIDE TO SIDE A GREAT AMOUNT OF DISTANCE AND I ALSO HAD AN OFFICER CHECK IT OUT AND HE SAID IT IS A DEFAULT FROM THE MANUFACTURE AND I COULD BE FINED. I WOULD LIKE A REFUND PLEASE OR AT THE LEAST A NEW WORKABLE SAFE NONE MOVING CARSEAT. I APPRECIATE EVENFLO MOST EVERYTHING WITH MY BABIES BUT THIS CARSEAT IS A FLUKE AND THANK YOU. (RELATED VEHICLE INFORMATION: MODEL YEAR=2013, MAKE=KIA, MODEL=SOUL) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAD 3 PEOPLE IN THE BACK SEAT BUT THE CENTER SEAT BELT WOULD NOT STAY LOCKED FROM THE START. THIS DIDNT CHANGE REGARDLESS OF HOW MANY TIMES IT WAS ATTEMPTED. IT HAS SINCE BEEN REPLACED BY DEALER BECAUSE I COMPLAINED IT WAS A SAFETY ISSUE WHEN I HAVE 3 PEOPLE IN THE BACK SEAT. THE CAR HAS ALWAYS HAD A SMALL GRADUAL DRIFT TO THE RIGHT. DEALER DIDN'T FIND ANYTHING. LATER I HAD THE ALIGNMENT DONE BY SOMEONE ELSE. THEY SHOWED ME BOTH FRONT AND REAR DRIVER SIDE TIRES COULD NOT BE ALIGNED TO TRUE. THEY SAID THE FRONT WILL BE FIXED BY NEW STRUT BUT BACK IS A STRAIGHT AXLE THAT CANT BE ALIGNED. THE CAR ALWAYS DRIFTED RIGHT AND STILL DOES. I BOUGHT THE CAR FROM THE DEALER WITH 10 MILES ON IT

AN ACCIDENT OCCURRED WHERE OUR 2013 KIA SOUL HIT THE REAR OF ANOTHER CAR. EXCESSIVE DAMAGE OCCURRED TO OUR CAR TO THE POINT WHERE IT WAS NOT DRIVEABLE. THE AIR BAGS DID NOT DEPLOY. *TR

AT STOP LIGHT, BRAKE PEDAL WENT TO FLOOR AND VEHICLE STARTED TO MOVE FORWARD INTO INTERSECTION. THANKFULLY NO VEHICLES WERE AT THAT INTERSECTION AT THAT TIME! AFTER FIVE OR FEWER SECONDS THE BRAKES CAUGHT AND I WAS ABLE TO STOP THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE ERRONEOUSLY VEERED LEFT AND RIGHT AND CAUSED THE CONTACT TO CRASH INTO A GUIDE RAIL. THE CONTACT SUSTAINED NECK, BACK, AND WRIST INJURIES, A BROKEN FINGER, AND MINOR BRUISING. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 14,000. THE VIN WAS NOT AVAILABLE.

AFTER OWNING THIS VEHICLE FOR A MONTH OR SO, I NOTICED THAT WHEN I TURN ON THE VEHICLE THE RADIO SCREEN WAS HALF FADED OR GONE. THIS IS THE SCREEN THAT ALLOWS YOU TO USE THE HANDS FREE DEVICE ALSO. I TOOK VEHICLE TO DEALERS AND THEY STATED THAT THE RADIO WOULD HAVE TO BE REPLACED. I WAS A BIT CONFUSED AS TO HOW THIS COULD HAPPEN TO A NEW CAR BUT... STUFF HAPPENS. I REALLY ENJOY THIS CAR AND HAVE HAD NO OTHER ISSUES. *TR

WINDSHIELD WIPERS TOO SLOW ON FASTEST SPEED. OLD CAR HAD FASTER WIPERS. SEAT BELTS HARD TO CLICK AND UNCLICK, VERY AWKWARD ACCESS TO SEATBELT BUCKLE. BRAKES: USER FORCE TOO HARD, VERY FATIGUING. WHEN ENGINE STARTS INITIAL IDLE SPEED CONTROL NOT SMOOTH GOES UP AND DOWN YET COMPUTER DOES NOT LOG AN ERROR. THIS IS MORE THAN 50 RPM. AMERICAN CAR WOULD PROBABLY LOG ERROR IF CAR DID THAT. CAUSES CAR TO LURCH UNEXPECTEDLY WHEN PULLING OUT OF DRIVEWAY.

CRUISE CONTROL HAS UNINTENDED ACCELERATION. ALSO HAS RANDOM TURN OFFS. ALSO THE WAY IT TURNS ON IN CANNOT SLOW DOWN DURING TURN ON UNLESS YOU PRESS THE SLOW (SET - ) BUTTON A SECOND TIME. DIFFERENT THAN AMERICAN. DANGEROUS. SOMETIMES CRUISE CONTROL ENGAGES WITH THE RESUME BUTTON, SOMETIMES NOT. SUSPENSION: DURING A TURN ON HIGHWAY AT 45 MI HOUR CAR HOPS OVER WHEN YOU HIT EVEN A SMALL BUMP. MAKES YOU FEEL LIKE YOU WILL LOSE CONTROL OF THE CAR. NEVER HAD A CAR IN 40 YEARS THAT DID THIS. LIGHTING: AUTOMATIC LIGHTS TURN OFF, AND CHANGE POSITION FUNCTION DUE TO POOR DESIGN ON TIP OF BLINKER STICK. RESULTS IN LIGHTS NOT COMING ON AT DUSK WHEN EXPECTED. STEERING: DOES NOT HOLD A STRAIGHT LINE ON A WINDY DAY ON FLAT HIGHWAY ROADS. SAME ROAD 15 YEAR OLD 100K MILE CAR WE TRADED IN WAS FINE NO PROBLEM WITH THAT. ENGINE: SHAKES TERRIBLE AT AT IDLE WHETHER IN PARK, NEUTRAL, DRIVE OR WITH OR WITHOUT A/C ON. NO MATTER. TRANSMISSION: GRINDING NOISE TURNING LEFT LOUDER THAN RIGHT. TOLD DEALR ALL THESE THINGS, THEY DENIED IT AND WOULDN'T FIX. HUGE BANG AS CAR SLOWS DOWN WHEN TRANSMISSION DOWNSHIFTS. LURCHES FORWARD AS YOU TRY TO STOP, MAKING YOU PASS YOUR EXPECTED STOP POINT. GAS MILEAGE LOW: 26 OR SO, OLD CAR HAD 120 HP MORE AND GOT 31MPG ON HIGHWAY AND WAS 700 POUNDS HEAVIER. DEALER HAD ALREADY REMOVED STICKER BEFORE WE PICKED UP CAR. ONGOING.

VEHICLE SKITTERS AND FISHTAILS WHEN GOING OVER 40 MPH ON BUMPY ROADS, ESPECIALLY CURVES. THE ESC SEEMS TO CORRECT THE SKITTERING IMMEDIATELY, BUT IT IS QUITE SCARY. SO FAR, THIS HAS HAPPENED ONLY ON DRY PAVEMENT. I DON'T KNOW WHAT WOULD HAPPEN ON WET OR ICY PAVEMENT.

I WAS DRIVING ON A HIGHWAY WHEN, WITHOUT ANY PROVACATION, THE TWO TIRES ON THE DRIVERS SIDE BLEW OUT THE SIDEWALL. HOLE WAS THE SIZE OF A 50 CENT PIECE. THIS HAPPENED AGAIN ON MARCH 26, 2014. WE WERE DRIVING ON A HIGHWAY AND THE REAR TIRE ON THE DRIVER'S SIDE BLEW OUT THE SIDEWALL AGAIN. MILEAGE WAS 36,646. *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSIS. THE TECHNICIAN STATED THAT THE WIRING CODING WAS SOY BASED AND THAT ANIMALS WERE EATING THE WIRES. AS A RESULT, THE WIRING HARNESS AND THE EMISSION WIRING NEEDED TO BE REPLACED. THE CONTACT MENTIONED THE SAME SOY BASED CODING WIRING WAS USED TO REMEDY THE DEFECT AND HE WAS CONCERNED THAT THERE WOULD BE A RECURRENCE IN THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 1,000.

THE CAR WENT IN FOR IT'S FIRST YEARLY INSPECTION AND THE KIA DEALER SAID THE BACK ROTORS WERE RUSTY AND WANTED TO CHARGE 110 DOLLARS TO CLEAN THEM. THEY EVENTUALLY CLEANED THEM UNDER THE WARRANTY. THE BACK ROTORS WERE RUSTY BECAUSE THE BACK BRAKES NEVER WORKED SINCE IT WAS NEW. NOW SINCE THE BACK BRAKES NEVER WORKED THE FRONT AND BACK BRAKES NEED REPLACED AT 26,000 MILES AND KIA WON'T ASSUME ANY OF THE COST AS THEY ARE SAYING THAT IS NORMAL. THE CAR HAS BEEN VERY UNSAFE TO DRIVE SINCE IT WAS NEW WITHOUT BACK BRAKES AND THE DEALERSHIP SHOULD HAVE NOTICED THAT DURING THE FIRST INSPECTION.

CAR HAS PROBLEMS PLAYING MP3S IN WHICH I HAVE USED AUDACITY TO SPLIT UP INTO MULTIPLE TRACKS. THERE IS FREQUENTLY CRACKING/POPPING SOUNDS FROM THE AUDIO, AND WHEN TURNING ON THE CAR (AFTER HAVING LISTENED TO SAID MP3S ON THE PREVIOUS TRIP), SOMETIMES THE RADIO DISPLAY SCREEN IS BLACK. NO BUTTONS WILL TURN IT ON. IT'S COMPLETELY DEAD. I HAVE DISCOVERED THIS ONLY HAPPENS WITH FILES THAT I'VE HAD RUN THROUGH AUDACITY AND SPLIT UP INTO SEPARATE TRACKS. *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER'S SIDE A-PILLAR TRIM COVER DETACHED UNEXPECTEDLY. THE FAILURE WAS CONTRIBUTED TO THE FORCE OF THE WIND. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR THE NEW REPLACEMENT PART. THE TECHNICIAN INFORMED THE CONTACT THAT THE DEFECT WAS A COMMON ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 780. UPDATED 09/05/13*LJ

BRAND NEW CAR PURCHASED 04/06/13 AND HAS 2900 MILES AND BRAKES SQUEAK. BRAKES HAVE BEEN SQUEAKING SINCE MAY BUT UNABLE TO LEAVE IT DUE TO LONG PERIODS OF WAITING FOR CAR. WAS TOLD BY SERVICE MANAGER THAT BRAKES ARE GLAZED AND ITS COMMON AND HAPPENS AND THEY WILL DEGLAZE BUT IT WILL KEEP HAPPENING BECAUSE ITS JUST THE BRAKES. I HAVE OWNED AND DRIVEN MANY CARS AND NEVER HAD THIS PROBLEM PRIOR TO THIS VEHICLE AND THE VAN I HAVE THAT IS ALSO MANUFACTURED BY THE SAME PARENT COMPANY AND HAD THE SAME PROBLEMS. I WAS TOLD THAT IT GLAZED BECAUSE MY VAN WAS HEAVY BUT THIS NEW CAR IS VERY SMALL AND LIGHT. A CUSTOMER IN THE WAITING AREA SAID HE HAS NEVER HEARD OF GLAZING AND WORKED ON CARS FOR 30 YEARS. I BELIEVE THAT THESE CARS MADE FROM HYUNDAI/KIA ARE MADE WITH CHEAP PARTS THAT HAVE TO BE REPLACED OFTEN AND THAT'S HOW THE MAKE UP FOR CHEAPLY SOLD CARS. I NEED HELP FIGURING OUT HOW TO FIX THIS PROBLEM. *TR

OPENED DRIVERS DOOR, GOT IN AND SHUT THE DOOR AND THE REAR HATCH WINDOW BLEW OUT. VEHICLE IS NOW AT DEALERSHIP AND THEY CALLED TO SAY CAR IS NOT TO BE TOUCHED BECAUSE PRODUCTS INVESTIGATIONS IS GOING TO LOOK AT THE CAR BEFORE ANOTHER WINDOW CAN BE INSTALLED. THERE ARE OTHER COMPLAINTS THAT ARE THE SAME AS MINE AND THE WINDOW BROKE IN SHARDS AND SPLINTERS UNCOMMON TO A NORMAL CAR WINDOW. *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THEY CLOSED THE DOOR AND THE WINDOW ON THE HATCH SHATTERED OUTWARDS. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 1,000. *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING ASSIST WARNING LIGHT ILLUMINATED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 850. *TR

I WAS HIT BY A SMALL ROCK GOING AROUND 40MPH WHICH RESULTED IN A CHIP/CRACK. IN THE 3 WEEKS SINCE THEN IT HAS HAPPENED 2 MORE TIMES. SPEEDS WERE NOT EXCESSIVE AND THE ROCKS WERE SMALL. I HAVE NEVER HAD THIS HAPPEN IN 20 YEARS OF OWNING CARS UNTIL THIS NEW CAR. *TR

VERY SOON AFTER WE BOUGHT THE CAR NEW, WE DROVE TO CA. DURING THE DRIVE, I NOTICED THAT WHEN I WOULD SLOW TO TURN (LIKE INTO A DRIVE OR PARKING LOT) THE CAR WOULD ACT LIKE IT HAD A VAPOR LOCK- STARVED FOR FUEL. I WOULD PUMP THE GAS A COUPLE OF TIMES AND THE CAR WOULD RESPOND (SOMETIMES VIOLENTLY). THIS WAS AT LESS THAN 6K MILES. AFTER TRIPS TO THE DEALER, WHO RODE ALONG WITH ME AND KEPT THE CAR OVERNIGHT FOR THE MANAGER TO DRIVE, THEY RETURNED IT SAYING THEY COULD NOT REPLICATE MY ISSUE. SO, NOTHING COULD BE DONE. TWO SUCH COMPLAINTS AND I'M 30K MILES FURTHER ALONG WITH THE ISSUE STILL PRESENT. THIS IS A DEFINITE SAFETY ISSUE!

DURING BRAKING AND HITTING SMALL HOLE IN ROAD I NOTICED THE BRAKES SKIPPING AND BRAKE PEDAL JUMPING UP AND DOWN AS IF IT WAS A POWER DEFECT. I HAD THE SAME EFFECT HAPPEN AFTER BAD RAIN AND APPROACHING A RED LIGHT THE CAR SKIPPED TO THE STOP. WHEN IT SNOWED OUT THE BRAKES REALLY SKIPPED MADE NOISE AND SEEMED TO SLIP AND WOULD NOT STOP. I FIGURED THE CAR WAS NEW OR THE BRAKES ARE ADJUSTING KIND TO SPEED BUT NOW KNOW THERE IS SOMETHING WRONG. MARCH IS THE FIRST WHOLE MONTH I OWN THE CAR AND THIS IS TIME TO CALL THE DEALER AND GET THIS FIGURED OUT. THERE WAS WITNESS IN THE CAR ON 2 OF 3 OCCASIONS. *TR

I HAVE WASHER FLUID FOR LOW TEMPS. THE WASHER LINES KEEP FREEZING MAKING IT IMPOSSIBLE TO SEE OUT OF WINDSHIELD. THIS IS VERY HAZARDOUS, ESPECIALLY IN NORTHEASTERN OHIO WEATHER. I CALLED KIA AND WAS TOLD BY KIA THAT THEY HAVE BEEN GETTING CALLS NONSTOP ABOUT IT AND THERE IS NOTHING THEY CAN DO ABOUT IT. APPARENTLY THE WASHER LINES ARE NOT NEAR ENGINE BLOCK SO THERE IS NO WARMTH TO PREVENT THEM FROM FREEZING IN COLD TEMPS. THIS IS VERY DANGEROUS AND THERE SHOULD BE A RECALL ON THIS CAR MODEL ASAP. *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD FROM THE VEHICLE WHEN THE BRAKES WERE APPLIED. ADDITIONALLY, THE BRAKE PEDAL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35.

I purchased the 2013 Kia Soul used on 5/22/2021 and shortly afterward discovered water leaking into the front passenger side compartment and evidence that the leak was old. I brought the car to Fred Anderson Kia of Raleigh (kiaofraleigh.com) on 6/7/21, 6/25/21, and 7/20/21, and they incorrectly diagnosed the leak as an air conditioner hose. And then, after they replaced the hose, they thought it might be a windshield leak. After the unneeded air conditioner repair, they referred me out for windshield/water leak testing. McConnell Auto Glass (mcconnellautoglass.com) determined that the windshield was not leaking. The leak was coming in from substandard factory welding in the car frame. The car has never had frame repair on that side. My attempts to patch the bad weld joints with JD Weld caused the leak to continue to move across multiple failing car frame welds. The leak has damaged the interior of the car, grown mold, and exposed the electrical components to failure, rust, and fire. I contacted Kia Corporation (800 333 4542) on 1/12/22, 1/20/22, and 1/21/22. They have told me that Fred Anderson Kia will not return their outreach calls, and they would refer my case # 14586235 to the district manager for a callback -- which has not happened. They tell me the DM’s name and contact information are secret, so I can not call them. Q1: The frame welds. I have covered some of the leaking areas with JD Weld, but the welds are unaltered and could be inspected by removing the JD Weld. I also took several pictures. The leak is still present. Q2: The leak caused interior damage, including mold, and could damage electrical components due to moisture, rust, or fire. Q3: Fred Anderson Kia of Raleigh verified the leak but could not correctly diagnose it. McConnell Auto Glass verified the leak. Q4: Yes, Fred Anderson Kia of Raleigh on 6/7/21, 6/25/21 and 7/20/21 Q5: I noticed the wet carpet shortly after I purchased the car, but there is evidence of long-term damage.

I purchased the 2013 Kia Soul used on 5/22/2021 and shortly afterward discovered water leaking into the front passenger side compartment and evidence that the leak was old. I brought the car to Fred Anderson Kia of Raleigh (kiaofraleigh.com) on 6/7/21, 6/25/21, and 7/20/21, and they incorrectly diagnosed the leak as an air conditioner hose. And then, after they replaced the hose, they thought it might be a windshield leak. After the unneeded air conditioner repair, they referred me out for windshield/water leak testing. McConnell Auto Glass (mcconnellautoglass.com) determined that the windshield was not leaking. The leak was coming in from substandard factory welding in the car frame. The car has never had frame repair on that side. My attempts to patch the bad weld joints with JD Weld caused the leak to continue to move across multiple failing car frame welds. The leak has damaged the interior of the car, grown mold, and exposed the electrical components to failure, rust, and fire. I contacted Kia Corporation (800 333 4542) on 1/12/22, 1/20/22, and 1/21/22. They have told me that Fred Anderson Kia will not return their outreach calls, and they would refer my case # 14586235 to the district manager for a callback -- which has not happened. They tell me the DM’s name and contact information are secret, so I can not call them. Q1: The frame welds. I have covered some of the leaking areas with JD Weld, but the welds are unaltered and could be inspected by removing the JD Weld. I also took several pictures. The leak is still present. Q2: The leak caused interior damage, including mold, and could damage electrical components due to moisture, rust, or fire. Q3: Fred Anderson Kia of Raleigh verified the leak but could not correctly diagnose it. McConnell Auto Glass verified the leak. Q4: Yes, Fred Anderson Kia of Raleigh on 6/7/21, 6/25/21, and 7/20/21 Q5: I noticed the wet carpet shortly after I purchased the car, but there is evidence of long-term damage.

WHEN I STOP SUDDENLY THERE IS A TERRIBLE SOUND IN MY FRONT RIGHT BRAKE, AND THE PEDAL GOT STUCK AND HARD, CANNOT STOP THE CAR COMPLETELY. I FEEL MINE AND OTHERS LIFE ARE ON RISK DRIVING THIS SPECIFIC CAR, SOMETHING IT'S TERRIBLE WRONG FOR THE FIST TIME THAT I START DRIVING THIS KIA SOUL 2013, BRAND NEW. PLEASE, I REALLY NEED YOUR HELP, I DO NOT FEEL SAFETY. *TR

AFTER BUCKLING THE SEAT BELT ON THE FRONT PASSENGER SEAT AND GOING DOWN THE ROAD IF YOU TRY TO LEAN FORWARD ONE FINDS THAT THE SEAT BELT IS LOCKED AND WILL NOT PERMIT ANY MOVEMENT YOU HAVE TO RELEASE THE SEAT BELT AND THEN RETURN IT TO ITS PARKED POSITION AND THEN PULL IT BACK OUT AGAIN. ONCE THAT HAS BEEN DONE YOU CAN MOVE FORWARD OR PULL ON THE BELT ONLY ONCE BEFORE IT LOCKS UP AGAIN. I FEEL VERY UNSAFE WHEN THE SEAT BELT DOES THIS BECAUSE I FEEL THAT IN A SERIOUS ACCIDENT ONE MIGHT NOT BE ABLE TO RELEASE THE SEAT BELT IF THERE WAS A LOT OF TENSION ON THE BELT FROM ITS OWN TIGHTENING. ONE SHOULD BE FREE TO LEAN FORWARD TO OPEN THE GLOVE COMPARTMENT OR TURN TO ATTEND TO MATTERS IN THE BACK SEATS. I HAVE ACTUALLY SIMULATED A SCENARIO WHERE THERE WAS EXTREME TENSION ON THE BELT FROM PUSHING BACK IN MY SEAT AND TIGHTENING THE BELT BY PUSHING THE BELT BACK UP OVER MY SHOULDER AND WHEN I TRIED TO RELEASE THE BELT IT WAS SO HARD TO PRESS THE RELEASE BUTTON THAT I HAD TO ASK MY WIFE TO GET A RUBBER MALLET AND A LONG SCREWDRIVER SO THAT I COULD HIT THE RELEASE BUTTON WITH THE SCREW DRIVER AGAINST THE RELEASE BUTTON. IT FINALLY DI DISENGAGE. I TOLD MY WIFE TO GO TO THE DEALER AND TELL THEM TO FIX IT AND SHE WAS TOLD THERE WAS NOTHING WRONG WITH IT. WE NOW HAVE A2015 KIA SOUL AND THE SEAT BELTS DO THE SAME THING. THE ONLY ADVANTAGE WITH THE 2015 IS THAT THE SEATS ARE WIDER AND AS SUCH ITS NOT TO HARD TO GET THE SCREWDRIVER AGAINST THE RELEASE BUTTON TO DISENGAGE THE SEAT BELT. I FIND THIS SITUATION TO BE EXTREMELY UNSAFE AND IN CERTAIN SITUATIONS THIS PROBLEM COULD BE THE ROOT CAUSE OF FATALITIES.I HAVE MENTIONED THIS TO THE DEALER IN REGARD TO THE 2015 AND THEY SAID THEY CHECKED IT AND IT WORKS FINE.IT DOES NOT WORK FINE BY ANY STANDARD. I THINK THE DEALER/KIA KNOW THER'S A PROBLEM BUT NEED TO BE TOLD TO FIX IT.

THE ENGINE ALWAYS SMELL AS IF THE RADIATOR IS OVERHEATING EVEN WITH REGULAR MAINTENANCE CHECK FLOODS AND OIL CHANGES. THIS AFTER NORMAL DRIVING. I HAVE REPORTED THE CONCERN TO THE DEALER WITH NO RESOLUTION