2014 Kia Soul Complaint Log

I WAS APPROACHING A TRAFFIC LIGHT AND THE LIGHT WAS GREEN AND TRAFFIC IN FRONT OF ME WAS MOVING. I MUST HAVE TAKE MY EYES OFF THE CAR IN FRONT OF ME AND THE GREEN LIGHT FOR JUST A FEW SECONDS AND WHEN I LOOKED AHEAD THE CAR IN FRONT OF ME HAD STOPPED AT THE TURNING LIGHT AND I RAN INTO THE BACK OF IT. NEVER EVEN HAD A CHANCE TO HIT THE BRAKES. MY CAR HAD A LOT OF DAMAGE TO THE FRONT HALF BUT THE AIRBAG NEVER DEPLOYED. *TR

DRIVER'S SIDE AXLE NUT LOOSE ON 2014 KIA SOUL. *TR

PRETTY MUCH SINCE I HAVE HAD VEHICLE CAR JERKS AT TIME, CHECK ENGINE LIGHT COMES ON AT TIMES,THE FUEL NEEDLE DROPS UP AND DOWN TO EMPTY EVEN WHEN I JUST FILLED IT UP. AND RANG NUMBER TURNS TO LINES AND FLASHES LIKE CAR FUEL IS EMPTY EVEN THOUGH IT IS FULL. ALSO LEFT HEAD LIGHT IS BURNT I REPLACED THE BULB BUT IT DIDN'T FIX ISSUE. SO I THINK THE WHOLE HEAD LAMP NEEDS TO BE REPLACED. THIS WAS PURCHASED LIKE THIS. IT SEEMS THERE MIGHT BE A EMISSIONS ISSUE.

My 2014 Kia Soul ! has had 2 codes, P1326 which is related to a Knock Sensor Detection System (KSDS) which has ties to a known Rod Bearing issue. And a P0420 code related to the Catalytic converter. There was a lawsuit which led to a Recall issued for this vehicle, however, it appears only for 1.6L engine. Mine is 2.0. Just basic online searches have discovered an overwhelming amount of other owners of 2.0 also getting the same issues with there's as well.

THE REAR WINDSHIELD DID NOT SEEM PROPERLY SECURED OR GLUED. THERE IS NO SECURED CORNERS. OCTOBER 5, 2014 I UNLOADED MY GROCERIES WHEN I SHUT THE HATCH BACK THE REAR GLASS SHATTERED. I HAVE SPOKEN TO OTHERS WITH THE SAME CAR AND A FEW HAVE EXPERIENCED THE SAME ISSUE. THE DEALER STATES THAT THEY DO NOT COVER THE REPLACEMENT. *TR

DRIVING SOUL DOWN HIGHWAY WHEN ANOTHER CAR CAME ACROSS THE HIGHWAY- THREE LANES, FROM A PRIVATE DRIVE IN FRONT OF ME TO ACCESS TURNING LANE. I HIT HIS REAR DRIVER SIDE WITH MY FRONT LEFT DRIVERS SIDE. AIR BAGS DID NOT DEPLOY. CAR WAS TOTALED. *TR

RECEIVED A RECALL NOTICE FOR THE RACK N PINION PLUG ON MY 2014 KIA SOUL. TOOK IT TO THE NEARIEST DEALER AS REQUESTED. WEEKS LATER I WAS DRIVING GETTING READY TO MAKE A LEFT TURN AND I WAS UNABLE TO TURN THE STEERING WENT OUT LOST CONTROL OF THE CAR AND CRASHED. TOOK THE CAR TO THE DEARLER WHERE I PURCHASED. FILED A CASE WITH KIA COMPLAINING THE DEALER DID NOT REPAIR MY CAR PROPERLY. THREE MONTHS LATER MY CAR IS STILL AT THE SHOP TRYING TO FIX A TIE ROD END. AS I RESEARCHED THIS RECALL AND SEE ALL THE DAMAGED THAT WAS CAUSED TO MY CAR STEMS FROM THE FRONT END, RACK N PINON TIRE ROD ENDS, BEARING, ETC. I HAVE BEEN ASKING FOR THE DEALER TO CHECK TO SEE IF THE RECALL PART WAS INDEED REPLACE AND KNOWONE SEEM TO BE ABLE TO TELL ME. HOW CAN I FIND OUT IF THE DEALER I TOOK MY CAR TO INDEED REPLACE AND REPAIRED THE RECALL PART PROPERLY? *TR

WE HAD BEEN DRIVING FOR ABOUT 20 MINUTES. WE PULLED OFF HIGHWAY TO LOOK AT A TOURIST ATTRACTION. NO INDICATION WHATSOEVER THAT ANYTHING WAS WRONG WITH THE CAR. PARKED, TURNED CAR OFF. GOT OUT. GLANCED BACK AT THE CAR AND SMOKE WAS POURING OUT FROM UNDER THE HOOD. SOON THERE WERE FLAMES DRIPPING FROM UNDERNEATH FRONT END (LOOKED LIKE MELTING PLASTIC). CALLED FIRE DEPARTMENT. WITHIN 1 MINUTE FLAMES WERE JUMPING UP ON INTERIOR (DASH AREA) AND EXTERIOR (UNDER HOOD). GOT FIRE EXTINGUISHER FROM NEARBY BUSINESS, BUT WITH HOOD CLOSED, DID NOT HELP. WITHIN 4 MINUTES ENTIRE FRONT END AND FRONT INTERIOR WERE ENGULFED IN ENORMOUS FLAMES. MANY POPPING NOISES (EXPLOSIONS). FIRE DEPARTMENT ARRIVED AFTER ABOUT 5 MINUTES AND EXTINGUISHED THE FIRE. ENTIRE FRONT END OF CAR MELTED TO THE GROUND. I SHOULD NOTE THAT WHILE WE LEFT THE CAR UNLOCKED WHEN WE GOT OUT, THE DOORS LOCKED THEMSELVES DURING THE FIRE, AND THE KEY FOB WAS INOPERABLE (LOCK ELECTRONICS IN THE CAR WERE FRIED). HAD A PERSON OR PET BEEN IN THE CAR, THEY WOULD HAVE BEEN TRAPPED. MY HUSBAND CUT HIS FACE DURING THIS, BUT DID NOT SEEK A DOCTOR. ALL PERSONAL ITEMS IN THE CAR ARE SEVERELY DAMAGED BY SMOKE. *TR

WE WERE DRIVING 75 MPH. ON I-75 OUTSIDE DALTON GEORGIA IN LOTS OF TRAFFIC (THE OUTER LANE) AT WHICH TIME THE VEHICLE LOST ALL POWER AND SHUT DOWN. WE GRADUALLY COASTED TO THE SIDE OF THE ROAD AVOIDING NEAR CRASHES AND STOPPED COMPLETELY. WE TRIED RESTARTING THE VEHICLE AND IT WOULD NOT START. AFTER ABOUT 10 MINUTES THE VEHICLE RESTARTED BUT HAD NO POWER TO DRIVE. WE WERE TOWED TO A DEALERSHIP IN DALTON GEORGIA AND THE SERVICE PEOPLE LOOKED AT THE VEHICLE ON 8/18/2014 & SAID THEY COULD FIND NOTHING WRONG. WE PROCEEDED ON TOWARDS OUR DESTINATION. ON 8/16/2014 (THE SAME DAY THEY FOUND NOTHING) WE HAD TRAVELED APPROXIMATELY 161 MILES FURTHER SOUTH ON I-75 (OUTSIDE MACON GEORGIA) WHEN THE CAR DID THE SAME THING. IT SHUT DOWN DRIVING 75 MPH IN MAJOR TRAFFIC. OUR VEHICLE DID THE SAME THING AS IT DID ON 8/16/2014, LOSS OF ALL POWER. WE WERE THEN TOWED TO MACON GEORGIA KIA DEALERSHIP. ON 8/17/2014 THEY INFORMED US THEY WERE REPLACING A "PRESSURE PUMP" AND SHOULD RECEIVE IT 8/18/2014. THE DEALERSHIP INSTALLED THE PRESSURE PUMP AND HAD THE TECHNICIAN DRIVE IT FOR APPROXIMATELY 30 MILES AND IT SHUT DOWN ON HIM. AT THIS POINT THEY WERE UNSURE OF WHAT TO DO AND DID MULTIPLE TEST ON THE VEHICLE. WE WERE ADVISED TO LEAVE THE VEHICLE THERE AND THEY WOULD GET IT BACK TO US. WE RETURNED TO OHIO IN A RENTAL VEHICLE ON 8/22/2014. OUR CAR WAS TRANSPORTED BACK TO OHIO 9/3/2014 BY THE KIA COMPANY WITH NO FURTHER FINDINGS. WHEN THE DEALERSHIP CONTACTED ME TO LET ME KNOW MY VEHICLE WAS BEING RETURNED AND THEY FOUND NOTHING ELSE THEY STATED THAT A 2014 KIA SOUL ON THEIR LOT DID THE SAME THING DURING A "TEST" DRIVE. I AM DEATHLY AFRAID TO DRIVE THIS VEHICLE SINCE I HAD MY LIFE FLASH BEFORE US 2 TIMES AND A 3RD TIME ON THE TECHNICIAN. *TR

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 20 MPH AND MAKING A LEFT TURN WITH THE TURN SIGNAL ACTIVATED, THE STEERING GEAR ASSEMBLY SEPARATED WITHOUT WARNING. THE STEERING WHEEL TURNED, BUT THE WHEELS REMAINED STRAIGHT. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V332000 (STEERING) AND 15V123000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V332000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD BE AVAILABLE IN THREE WEEKS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE RECEIVED A SAFETY RECALL NOTICE ON MY KIA ON JULY 25, 2014. I HAVE TRIED UNSUCCESSFULLY TO HAVE IT FIXED FOR THE LAST THREE MONTHS. NEITHER KIA AND THE DEALERSHIP HAVE NOT FIXED THE PROBLEM AND I KEEP GETTING EXCUSE AFTER EXCUSE. *TR

I NOTICED A POP AS I WAS MAKING A LEFT HAND TURN AND THE STEERING WHEEL BECAME REALLY LOOSE. I BEGAN TO MAKE A U TURN A FEW MINUTES LATER AND THE STEERING WHEEL TURNED 360 DEGREES, BUT THE ACTUAL WHEELS DID NOT TURN WITH IT. I WAS STUCK IN THE MIDDLE OF THE STREET BECAUSE I COULD NOT TURN LEFT AND HAD TO REVERSE TO GET THE CAR STRAIGHT AGAIN. .... UPDATED 08/05/14 *BF UPDATED 08/19/2014 *JS

4 TIMES WILE DRIVING THE ENGINE STARTED TO SMOKE SO BAD THE CARS BEHIND HAD TO STOP. THE VERY FIRST TIME WAS 6 WEEKS AFTER WE BOUGHT THE CAR. TOOK IT TO THE KIA DEALER THEY RECREATED THE ISSUE AND SAID THAT THE PROBLEM WAS A FLAW IN THE ENGINE HEAD. KIA SAID I HAD TO WAIT TILL THEY MAKE A RECALL. 3 MONTHS AFTER THAT ISSUE IT HAPPENED AGAIN, WE WERE SITTING IN AN INTERSECTION WHEN A TRUCK WAS GOING TO HIT US. I FLORED THE GAS AND A BUNCH A SMOKE CAME OUT IT BOGED BUT WE GOT OUT OF THE WAY IN TIME. KIA TOOK THE VAULVE COVER OFF AND IT LOOKED LIKE TAR. HOW CAN THAT BE POSIBLE WHEN IT WAS NOT EVEN DRIVEN THE FIRST 3,000 MILES FOR THE OIL CHANGE??? WE ARE PAYING FOR A CAR THAT HAS BEEN SITTING IN MY DRIVE WAY FOR OVER A YEAR NOW. TO SCARED TO DRIVE IT.

UNDER NORMAL AND MILD ACCELERATION, THERE IS NOTICEABLE HESITATION AND POWER LOSS WHEN THE AUTOMATIC TRANSMISSION SHIFTS UP; MOST NOTICEABLE WHEN SHIFTING OCCURS FROM 2ND TO 3RD AND 3RD TO 4TH GEARS. *JS

ON 6-29-2014, I WAS ON MY WAY TO CHURCH. THE WEATHER WAS GOOD. IM DRIVING AND ALL OF A SUDDEN MY CAR HITS A GUARDRAIL AND SPUN ACROSS THE STREET AND HIT A UTILITY POLE. NOW I'VE BEEN DRIVING FOR AT LEAST 30 YEARS AND I HAVE NEVER HAD A ACCIDENT ANYTHING. I WAS TAKEN TO THE HOSPITAL BY RESCUE SQUAD, WHERE I SUSTAIN SOME SERIOUS INJURIES, HEAD INJURY, RIGHT EYE WAS CUT BADLY, AND I WAS IN A COMA FOR A WEEK. DURING THIS INCIDENT I HAVE A POLICE REPORT STATING THERE WAS ZERO DRUGS OR ALCOHOL IN MY SYSTEM. I WAS DISCHARGED FROM THE HOSPITAL ON 7-15-2014, WHERE I STILL CAN'T WALK WITHOUT A WALKER OR CANE. I WOULD LIKE FOR THIS CASE TO BE INVESTIGATED TO ITS FULLY CONTENT BECAUSE THERE WAS A RECALL ON 2014 KIA SOUL 7-21-13 TO 1-17-2014 KIA # SC108 STEERING GEAR ASSEMBLY MAY SEPARATE CAUSE A CRASH NHTSA CAMPAIGN # 14332000. *TR

CRUISE CONTROL RANDOMLY CUT OFF. THEN ESC AND ABS LIGHTS COME ON AND DISABLES ANTI-LOCK BRAKES SYSTEM AND STABILITY CONTROL. BEST GUESS FAULTY BRAKE SWITCH. *TR

ANIMAL RAN IN FRONT OF VEHICLE, WE WERE FORCED TO SLAM ON THE BRAKES, CAR DID NOT STOP. HEAD ON COLLISION INTO THE TREE(S). THE CAR STOPPED DEAD CENTER IN THE LARGE TREE I HIT, CAUSING MY BODY (PASSENGER) TO GO BETWEEN THE LAP BELT AND SHOULDER BELT. MY BODY SMACKED THE DASH AND HEAD SLAMMED INTO THE WINDSHIELD. AIRBAGS DID NOT DEPLOY. VEHICLE IS A TOTAL LOSS. UPDATED 07/01/14 *BF..UPDATED 08/12/14 *BF

TL- THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE HESITATED CONSTANTLY WHEN SHIFTING GEARS AND WAS SLOW TO PICK UP SPEED. THE VEHICLE WAS TAKEN TO A DEALER, WHO RECOMMENDED REPLACING THE TIMING BELT BUT DID NOT PROVIDE A SPECIFIC DIAGNOSIS TO REMEDY THE FAILURE. THE CONTACT NOTIFIED THE DEALER OF THE SAFETY CONCERN WITH THE VEHICLE SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100. THE VIN WAS NOT AVAILABLE. DYD

THE FIRST PANEL OF THE PANORAMIC SUNROOF SHATTERED. *JS

SHORTLY AFTER BUYING MY NEW 2014 KIA SOUL IN MARCH 2014, I NOTICED THAT ACCELERATION DELAYED USUALLY FROM A STOP LIGHT, STOP SIGN OR STOP/GO TRAFFIC AND WOULD NEED TO PUMP GAS FOR CAR TO MOVE THEN IT WILL TAKE OFF QUICK AND ALMOST BECOME OUT OF CONTROL, ALSO FEELS AS THOUGH LOSE POWER STEERING AND PROPER BRAKING. DEALER SERVICE COULD NOT FIND ANY ERROR CODES ON SCAN SO NO FIX. AFTER 2ND ATTEMPT TO LOOK AT PROBLEM I WAS TOLD BY SERVICE MANAGER THAT IF I WAS DRIVING IN ECO MODE THAT COULD BE THE ISSUE. IF KIA KNOWS THIS WHY EVEN OFFER THAT MODE? I ALSO HAVE A PROBLEM WITH THE PASSENGER FRONT SEAT BELT THAT ONLY ALLOWS SLIGHT MOVEMENT BEFORE IT LOCKS TIGHT AND DOES NOT RETRACT WITHOUT UNLATCHING COMPLETELY. UPON INSPECTING OTHER CARS ON LOT WITH SERVICE MANAGER WE FOUND THE OPTIMA, SOUL, SPORTAGE ALL DO THE SAME THING ON PASSENGER FRONT ONLY ALLOWING EXTENDING THE SEATBELT/OR MOVEMENT ABOUT HALFWAY FORWARD BEFORE IT LOCKS AND WILL NOT RETRACT. THE GAS MILEAGE LISTED ON WINDOW TAG WAS OVER-INFLATED AT 27 MPG IT SEEMS TO AVERAGE CLOSER TO 23-24 MPG. FINALLY I WAS IN AN ACCIDENT WHICH I REAR-ENDED SOMEONE AT STOPLIGHT AND WHILE I FELT THERE SHOULD HAVE BEEN PLENTY OF TIME TO STOP THE BRAKES DID NOT FEEL AS THOUGH THEY WORKED AT ALL, THE CAR JUST KEPT GOING, THE WEATHER WAS DRY. IT WAS SUGGESTED BY A BRAKE & TIRE SPECIALIST TO GO TO DEALER FOR FULL INSPECTION, BUT I HESITATE TO RETURN TO KIA DO TO ALL MY OTHER ISSUES THAT CAN'T BE FIGURED OUT BECAUSE THE DIAGNOSTICS CAN NEVER FIND AN ERROR CODE. I WILL BE TAKING MY CAR IN FOR A COMPLETE TEAR DOWN BY A 3RD PARTY BRAKE SPECIALIST FOR BRAKE/SENSOR/MASTER CYLINDER INSPECTION AS I DON'T EVEN FEEL SAFE TO DRIVE THIS NEW CAR WITH APPROX 17,000 MILES. I HAVE SINCE OPENED A CASE WITH KIA CONSUMER ASSISTANCE DUE TO THE MANY ONGOING ISSUES. *TR

WHEN BRAKING, THERE IS FADING PEDAL FEEL WHEREBY BRAKING GRIP IS NOT LINEAR WITH PEDAL PRESSURE. *TR

I HAD AN EMERGENCY AND TRIED AT NIGHT TO UNLOCK ELECTRIC DOORS FOR MY PASSENGERS AND I. UPON ATTEMPTING TO MANAGE THE EMERGENCY AND UNLOCK THE DOOR FOR MY PASSENGERS TO EXIT THE VEHICLE, I WAS GREATLY DELAYED BECAUSE THE "UNLOCK LIGHT IS NON FUNCTIONING" AND CAN'T BE SEEN IN THE DARK. THIS IS A SAFETY PROBLEM & I BELIEVE IT WARRANTS A RECALL BECAUSE THE DEALER REFUSES TO ACKNOWLEDGE IT AS A PROBLEM THAT NEEDS CORRECTING. THANKS GOD THERE WAS NO FIRE! PLEASE ADVISE AND ASSIST, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN ACCELERATING FROM FULL STOP OR ROLLING STOP, VEHICLE HESITATES AND LOSES POWER WHEN SHIFTING FROM 2ND TO 3RD GEAR. *TR

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE OPERATING THE VEHICLE, THE LOW BEAM HEADLIGHTS OPERATED INTERMITTENTLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

AS I WAS DRIVING I HAD A SUDDEN STOP AND MY CHILD WAS THROWN FROM HER SEAT AS FAR AS TO THE MIDDLE CONSOLE FROM THE BACK MIDDLE SEATBELT. UPON INVESTIGATING WHY THIS HAPPENED I NOTICED THAT THE SEATBELT RETENTION WAS IMPROPERLY WORKING. AS YOU PULL IT OUT IT WILL NOT RETRACT BACK INTO THE SEAT AS DESIGNED. I WAS SCARED AND HYSTERICAL BECAUSE LORD FORBID IF THERE WAS A COLLISION MY CHILD COULD HAVE BEEN EJECTED FROM THE VEHICLE AND THROWN OUT THE FRONT WINDSHIELD. I CALLED THE DEALERSHIP TO SEE IF COULD GET IT IN THE SHOP THAT DAY MARCH 31,2014 AND THEY WERE SO SWAMPED THEY MADE ME AN APPOINTMENT FOR TODAY APRIL 2, 2014. I AM SO DISAPPOINTED IN THE WAY THIS SITUATION WAS HANDLED ON TODAY THE SERVICE DEPT. PLAYED ME IN SAYING THAT IT WAS TANGLED WITHIN THE SEAT. THERE WAS NO SUCH THING THE SEATBELT MOVED FREELY LOCKED AT SOME POINTS AND DIDN'T LOCK AT SOME POINTS I HAVE VIDEO FOOTAGE TO SHOW JUST MINUTES BEFORE TAKING MY VEHICLE INTO THE DEALERSHIP RIGHT IN FRONT OF THE DEALERSHIP. THIS TYPE OF SAFETY ISSUE NEEDS TO BE RECTIFIED IMMEDIATELY BEFORE SOMEONE GETS SERIOUSLY HURT. ON THIS SPECIFIC DAY WAS THE ONLY TIME I USED THE MIDDLE SEATBELT. I CAN'T STRESS ENOUGH AS TO HOW MUCH I'M A STICKLER FOR SAFETY AND ESPECIALLY SEATBELT SAFETY THAT THIS HAS HAPPENED IN A BRAND NEW 2014 VEHICLE OFF THE SHOWROOM FLOOR. I BOUGHT THE CAR ON AROUND FEBRUARY 22, 2014 I HAVE BEEN SEEN IN EVERGREEN KIA 3 TIMES AS OF TODAY SINCE I'VE OWNED THE VEHICLE. PLEASE DON'T LET THIS COMPLAINT SLIP OR FALL INTO THE CRACKS .I WILL FOLLOW THROUGH ON ALL PAPER WORK FILED FOR THIS AND OTHER FUTURE SAFETY ISSUES WITH THE VEHICLE. I MAY BE CONTACTED AT ANY TIME OF DAY FOR ANY QUESTIONS PERTAINING TO THIS SAFETY ISSUE. THIS IS MAJOR BECAUSE SEATBELTS ARE MADE TO ENHANCE THE SAFETY OF A LIFE IF WORN PROPERLY IN ANY VEHICLE. AS I RESEARCH KIA HAS HAD A RECALL ON THE SPORTAGE AND KIA SOUL FOR 2011 & 2012. *TR

STEERING STARTED MAKING A CLUNKING NOISE WHEN TURNED SLIGHTLY LEFT OR RIGHT. DEALER SAYS THE STEERING RACK NEEDS REPLACING. PART WILL NOT BE HERE UNTIL APRIL 30TH (1 MONTH). DEALER WILL NOT RELEASE THE CAR TO ME BECAUSE THEY SAY IT IS NOT SAFE TO DRIVE. KIA WILL NO LONGER TALK TO ME AT ALL ABOUT THIS PROBLEM. THIS IS A BRAND NEW CAR. ONLINE I SEE THAT PAST KIA SOUL'S HAVE HAD A SIMILAR PROBLEM. *JS

WE RECENTLY PURCHASED A NEW 2014 KIA SOUL. I NOTICED THAT THE IGNITION SWITCH LOCK CYLINDER IN THE STEERING COLUMN SEEMS VERY LOOSE. WITH THE KEY IN THE CYLINDER IT HAS TOO MUCH PLAY. THE KEY WIGGLES AROUND VERY LOOSELY. BEING CONCERNED THAT IT MAY CAUSE THE IGNITION SWITCH TO TURN OFF WHILE DRIVING, I TOOK IT TO TWO DIFFERENT KIA DEALERS' SERVICE DEPARTMENTS. BOTH TOLD ME IT'S NORMAL;. I'VE BEEN DRIVING SINCE 1969 AND HAVE NEVER SEEN AN IGNITION SWITCH HAVE THAT MUCH PLAY IN IT. I AM CONCERNED THAT THIS CONDITION MAY CAUSE THE CAR TO TURN ITSELF OFF WHILE DRIVING AND CAUSE AN ACCIDENT. PLEASE INVESTIGATE THIS. THANK YOU. *TR

TL* THE CONTACT OWNS 2014 KIA SOUL. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, BRUISING AND BACK INJURIES. A SECOND PASSENGER SUSTAINED BRUISING AND A SPRAINED ARM. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND HAD NOT BEEN INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. THE VIN WAS NOT AVAILABLE. *TR

TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND RESULTED IN A CRASH. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. FIVE MONTHS LATER, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V332000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,874. MAILED OUT 11/12/14 CONSUMER REQUEST*LJ UPDATED 12/2/14*CN THE CONSUMER STATED HE WAS DRIVING ON A SNOW COVERED ROAD. HE CAME UPON A CURVE AND TOOK HIS FOOT OFF THE ACCELERATOR, BUT HE BEGAN TO SKID SIDEWAYS AND COULDN'T CONTROL THE STEERING TO GET OUT OF THE SKID. THE VEHICLE FLIPPED AND ROLLED OVER A COUPLE OF TIME. THE CONSUMER WAS INJURED. UPDATED 01/08/15

I HAVE HAD MY CAR TO THE DEALER 4 TIMES FOR THIS SAME ISSUE WHICH STILL HAS NOT BEEN FIXED. THE ENGINE LIGHT COMES ON WHEN IT WANTS TOO AND THEN THERE IS VERY LITTLE POWER IN 1, 2,AND 3RD GEARS THIS IS A MANUAL TRANS. I ALMOST GOT HIT IN THE SIDE BECAUSE OF PULLING FROM A STOP SIGH AND WENT TO GO AND LOOKED DOWN LIGHT WAS ON AND CAR DID NOT WANT TO MOVE. ITS VERY HARD TO GET A STICK SHIFT CAR TO START OUT IN 4TH GEAR. KIA SAYS THEY WANT ME HAPPY BUT WILL NOT REPLACE THE CAR INSTEAD OFFERING FREE OIL CHANGES AND OTHER ITEMS BUT I WANT A SAFE CAR TO DRIVE NOT OTHER ITEMS. *TR

TL*THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE VEHICLE WOULD HESITATE TO ACCELERATE AND WOULD NOT IMMEDIATELY RESPOND WHEN PRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,200.

TL* THE CONTACT RENTED A 2014 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEATED SEAT CAUGHT ON FIRE AND BURNED TWO HOLES THROUGH THE SEAT. THE CONTACT INFORMED THE RENTAL AGENCY OF THE FIRE. THE CONTACT DID NOT CALL THE VEHICLE MANUFACTURER. THE VEHICLE WAS REMOVED FROM THE FLEET. THE FAILURE MILEAGE WAS 18. UPDATED 1/29/14*CN..UPDATED 02-04-14 *BF