2017 Kia Soul Complaint Log

TIRE COMPLETELY SEPARATED FROM RIM WHILE DRIVING ON INTERSTATE, NO WARNINGS, HAS LESS THAN 1000 MILES , 70MPH HEARD A THUMPING NOISE THEN A LOUD EXPLOSION TYPE SOUND, VEHICLE WAS HARD TO CONTROL AFTER GETTING OFF TO SIDE OF ROAD THE TIRE SEPARATED AT RIM ALL THE WAY AROUND, NOTHING WAS HIT

TL* THE CONTACT OWNED A 2017 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE T-BONED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK, SHOULDERS, AND BACK. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOWED TO A TOWING FACILITY AND DEEMED DESTROYED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.

THE MANUAL DOES NOT SHOW INSTRUCTIONS ON A KIA SOUL MANUAL TRANSMISSION. THE KIA SOUL BASE MODEL SEEMS TO BE PURCHASED AS A KIA SOUL AUTOMATIC TRANSMISSION WITHOUT THE UPGRADE. THE MANUAL INDICATES THAT THE KIA SOUL MODEL HAS FEATURES AND UPGRADES AND DOES NOT EVEN TOUCH ON MANUAL TRANSMISSION.

I PURCHASED A NEW 2017 KIA SOUL +. I HAVE AN ANDROID PHONE AND TOLD THE SALES PERSON I WANTED 2 THINGS. 1) HANDSFREE DIALING AND A BACKUP CAMERA. THEIR DESCRIPTION NEVER STATED, NOR DID YOURS ON YOUR WEBSITE, THAT THE HANDSFREE ONLY WORKS WITH IPHONES. I HAD A 2016 KIA SOUL AND IT WORKED PERFECTLY. THIS IS A SAFETY ISSUE AND FALSE ADVERTISING. ANDROID PHONE USERS HAVE OVER 55% OF THE CELL PHONE MARKET AND WHY YOU TOOK THIS FEATURE AWAY FROM YOUR CAR IS A BAD MOVE. THEN NOT TO TELL PEOPLE WHEN SHOPPING, IS ANOTHER BAD MOVE. IM SURE LESS PEOPLE WOULD BUY YOUR CARS IF THEY KNEW THEIR ANDROID PHONES WON'T WORK. I AM VERY UPSET BECAUSE I KNOW I WOULDNT HAVE PURCHASED THIS CAR HAD I KNOWN I NEED AN IPHONE TO USE THE HANDSFREE DIALING. I AM GOING TO REPORT THIS TO THE BBB BECAUSE THE SALES PERSON LIED TO ME EVEN THO THEY SAID THEY TOO WERE UNAWARE THAT YOU TOOK THIS FEATURE AWAY FROM THE CARS. YOU NEED TO FIX THIS BECAUSE THERE ARE MANY KIA OWNERS ON THE FORUMS WHO ARE UPSET ABOUT THIS ISSUE. YOU CANT ADVERTISE THAT A CAR HAS AN OPTION BUT NOT TELL THEM ONLY IF YOU HAVE IPHONE THIS OPTION WILL WORK. AGAIN, ITS A HUGE SAFETY ISSUE TOO.

VOICE ACTIVATION DOES NOT WORK ON BASE RADIO WITH ANDROID PHONE

2017 KIA SOUL BLUETOOTH. DOESN'T WORK WITH ANDROID

I PURCHASED MY 2017 KIA SOULS BASE MODEL ON JUN 28 THIS YEAR FROM QUIRK KIA IN BRAINTREE, MA. AFTER JUST 2 WEEKS THIS ISSUE HAPPENED FOR THE FIRST TIME. I WAS AT A GAS STATION GASSING UP THE CAR, ONCE I WAS DONE, I TURNED THE CAR ON, PUT IT IN DRIVE AND THE CAR WOULD NOT MOVE ' I WAS PRESSING THE GAS PEDAL AND NOTHING WAS HAPPENING. I IMMEDIATELY PUT THE SHIFTER IN PARK, TURNED THE ENGINE OFF AND ON AGAIN AND THE CAR STARTED TO MOVE AGAIN. ON JULY 26 SAME ISSUE HAPPENED AGAIN AND IT ALSO HAPPENED RIGHT AFTER I GASSED UP THE CAR. ON SEPTEMBER 15TH WHILE I WAS WORKING AS UBER DRIVER THIS ISSUE HAPPENED AGAIN, BUT THIS TIME WHILE I WAS DRIVING. I STOPPED AT RED LIGHT, AFTER FEW MINUTES I STARTED DRIVING BUT JUST AFTER 50-60 YARDS I COMPLETELY LOST ACCELERATION. THE CAR WOULD NOT RESPOND TO GAS PEDAL, WHILE ENGINE WAS RUNNING AND I HAD ELECTRICITY. I HAD TO COMPLETELY STOP THE CAR, TURN THE ENGINE OFF AND ON AGAIN AND THE CAR STARTED TO WORK AGAIN. AFTER THIS INCIDENT I CALLED KIA USA (MONDAY, SEPTEMBER 18TH) AND WAS ADVISED BY CUSTOMER SUPPORT TO BRING THE CARD IMMEDIATELY TO KIA DEALERSHIP. I DID SOME RESEARCH ON THE INTERNET AND FOUND A KIA SOUL FORUM WHERE OTHER PEOPLE HAVE HAD THE EXACT SAME ISSUE. THIS IS THE SITE: HTTP://WWW.KIASOULFORUMS.COM/10-SOUL-PROBLEMS/13994-2013-SOUL-BASE-ACCELERATION-PROBLEM.HTML ATTACHED ARE PICTURES FROM THIS FORUM FROM FOUR DIFFERENT PEOPLE WHO HAVE EXPERIENCED THE EXACT SAME ISSUE. AS IT APPEARS, I AM NOT THE ONLY ONE WITH THIS PROBLEM AND THIS ISSUE HAS BEEN HAPPENING ON KIA VEHICLES FOR A WHILE. WHILE NO ONE MENTIONED WHETHER THEY WERE ABLE TO REPAIR THIS ISSUE OR NOT, MANY HAVE COMPLAINED ON THIS FORUM THAT KIA DEALERSHIPS REFUSED TO DO ANYTHING ABOUT IT. OCTOBER 6TH - DEALERSHIP INFORMED ME THAT THEY CAN'T REPLICATE THE ISSUE AND ARE RELEASING THE CAR BACK TO ME. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE.

THE HANDS-FREE BLUETOOTH TELEPHONE CONNECT SYSTEM IN MY CAR, AND ALL 2017 KIA SOUL AND SEDONA MODELS WITH THE BASE STEREO SYSTEM, DOES NOT ALLOW HANDS-FREE OPERATION WITH ANDROID PHONES. ONLY APPLE PHONES ARE SUPPORTED. TO MAKE A CALL WITH AN ANDROID PHONE ONE MUST MANIPULATE EITHER THE HANDSET ITSELF, OR THE RADIO BUTTONS AND KNOBS IN THE DASH. THIS VIOLATES THE DRIVING LAW IN MY STATE AND I'M SURE MANY OTHERS. IT'S ALSO EXCEEDINGLY DISTRACTING AND UNSAFE. THE SALES BROCHURE FOR THESE CARS CLEARLY STATES THAT THE SYSTEM HAS FULL FUNCTIONALITY WITH BOTH ANDROID AND IPHONE DEVICES. NEITHER SALES, OR SERVICE MANAGERS AT THE DEALERSHIPS HAD BEEN NOTIFIED OF THIS DEFECT, AND WERE AS SHOCKED AS I WAS TO LEARN THE FACTS OF THE MATTER. I CONTACTED KIA CORPORATE OFFICES IN CALIFORNIA, AND WAS SUBSEQUENTLY CALLED BY AN ESCALATION REPRESENTATIVE WITH CUSTOMER SERVICE, WHO AT LEAST CLAIMED NO KNOWLEDGE OF THE DEFECT AND PROMISED A SOLUTION, OR THEY WOULD TAKE THE CAR BACK AND REFUND MY DOWN PAYMENTS PLUS DAMAGES. AFTER THREE WEEKS OF NO REPLY TO THE FEW GENTLE MESSAGES I LEFT, I FINALLY HAD A CONVERSATION WITH HIM WHERE HE INFORMED ME THAT - THE SYSTEM IS WORKING CORRECTLY AS DESIGNED, IT IS DESIGNED FOR USE WITH THE IPHONE - HE ALSO SAID THAT KIA WAS WILLING TO BUY ME AN IPHONE TO SETTLE THE MATTER. THIS IS OBVIOUSLY NOT A SOLUTION. THE SALES MANAGER AT MY DEALERSHIP SAYS THAT HE HAS SPOKEN WITH HIS FACTORY REP ABOUT THE MATTER BUT THERE HAS BEEN NO COMMENT AND NONE IS EXPECTED. SO I'M COMPELLED TO MAKE THIS REPORT TO YOU, AND I INTEND TO, AS THEY SAY, BLOW UP THE INTERNET, WITH POSTINGS EXPOSING THIS DEFECT AND THE CORPORATE RESPONSE. PLEASE FIND ATTACHED KIA PITSTOP DEALER TECHNICAL OPERATIONS NETWORK BULLETIN #PS462 DESCRIBING THIS DEFECT. THIS WAS PROVIDED BY THE DEALER SERVICE MANAGER, WHO LIKE ME IS SHOCKED BY THIS, BUT TOLD ME TODAY TO EXPECT NOTHING FROM KIA.

TL* THE CONTACT RENTED A 2017 KIA SOUL. WHILE DRIVING THE VEHICLE, THE CONTACT BECAME AWARE OF A BRUISE AROUND THE TAIL BONE AREA. THE CONTACT HAD AN X-RAY PERFORMED AND WAS INFORMED THAT HE HAD SUSTAINED A FRACTURED TAIL BONE. THE CONTACT WAS TREATED FOR THE FRACTURED TAIL BONE. THE CONTACT WAS CONCERNED THAT THE CLOTH SEAT FABRIC COVERING WAS EXTREMELY THIN. ENTERPRISE RENTAL CAR WAS NOTIFIED. THE VEHICLE WAS SENT TO SUMMIT PLACE KIA WEST (4575 PLAINFIELD AVE NE, GRAND RAPIDS, MI 49525, (616) 323-1400) NEAR ENTERPRISE RENTAL CAR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

JUST PURCHASED FIST KEYLESS ENTRY VEHICLE. DEALER TOLD ME IF THE CAR IS RUNNING AND I WALK AWAY WITH KEYS IN MY POCKET THAT THE ENGINE WOULD SHUT OFF. AT WORK NEXT DAY GOT OUT OF CAR WITH HANDS FULL, WENT INTO BUILDING AND EXPRECTED CAR TO SHUT DOWN THREE HOURS LATER CO-WORKER TELLS ME CAR IS RUNNING OUT IN PARKING LOT. WENT OUT TO INVESTIGATE WITHOUT MY KEY, GOT INTO RUNNING VEHICLE AND DROVE AWAY WITH NO KEY. ANYONE COULD HAVE STOLEN THIS VEHICE IN THAT THREE HOUR PERIOD, I COULD HAVE DRIVEN AWAY AND BEEN STRANDED IN A DANGEROUS SITUATION OR I COULD HAVE RETURNED TO THE CAR THAT WAS OUT OF GAS AND BEEN STRANDED IN A DANGEROUS SITUATION. THIS VEHICLE SHOULD NOT BE ALLOWED TO SHIFT INTO DRIVE IF THE KEY IS NOT NEAR THE VEHICLE.

THE FRONT DOOR ON THE DRIVERS SIDE DOESN'T LATCH OR LOCK COMPLETELY WHEN THE DOOR IS CLOSED/SHUT FROM INSIDE. MANY TIMES WHEN EXITING THE VEHICLE FROM THE DRIVERS SEAT I DISCOVER THE DOOR HADN'T BEEN LATCHED AT ALL BECAUSE I CAN OPEN THE DOOR WITHOUT USING THE DOOR HANDLE, IT WILL OPEN WITH A SLIGHT PUSH FROM MY ARM. I WORRY THE DOOR WILL OPEN WHEN IT'S MOVING CAUSING AN ACCIDENT AND INJURIES FROM FALLING OUT OF THE VEHICLE. A SECOND SAFETY ISSUE WITH MY KIA SOUL IS THE HESITATION AND SLOWNESS OF ACCELERATION WHEN ENTERING THE FREEWAY AND MERGING INTO TRAFFIC. WITH THE GAS PEDAL PRESSED TO THE FLOOR, A SAFE SPEED CAN'T BE ATTAINED FOR 2-3 MINUTES CAUSING OTHER VEHICLES TO SLAM ON THEIR BRAKES, REDUCE SPEED OR CHANGE LANES TO AVOID HITTING THE BACK OR SIDE OF MY VEHICLE. THIS IS THE REASON I NO LONGER DRIVE ON THE FREEWAY AND TAKE THE LONG ROUTE INSTEAD. THIRDLY, WHEN BACKING OUT OF A PARKING SPOT, THE BACKUP CAMERA FAILS TO ENGAGE ABOUT A QUARTER OF THE TIME AND I MUST RELY SOLELY ON SIDEVIEW AND REARVIEW MIRRORS. INCIDENTS OCCURRED FROM A DEAD STOP UP TO 50 MILES PER HOUR.