2002 Lexus ES Complaint Log

The contact owns a 2002 Lexus ES 300. The contact stated that while driving approximately 5 MPH in the driveway and turning into the garage, the vehicle unintentionally accelerated, hit a beam, drove through the garage wall, and into the dining area of the residence, crashed into the furniture, and stopped. The air bags did not deploy. The contact noticed sparks and smoke coming from the dashboard after the impact. There was no injury sustained. There was property damage. The contact stated that she had previously filed a complaint regarding the vehicle's sudden and unintended acceleration. A report police was filed with the police. The vehicle was towed to a tow yard and was later towed back to the residence. The dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 110,000.

During a trip on the highway the accelerator was to low and take harder to accelerate the car. When we arrived home close to parking end the car suddenly accelerated while I was using the brakes pedal. I was lucky to stop on time. Thanks for your attention.

I TRIED TO START MY CAR OUT OF NO WHERE IT WOULDN'T START NO WARNING OR ANYTHING I CHECKED THE STARTER THAT WASN'T IT I'M NOT SURE OFF IT'S THE ENGINE OR AN ELECTRICAL PROBLEM

TL* THE CONTACT'S MOM OWNED A 2002 LEXUS ES 300. THE CONTACT STATED THAT WHILE DRIVING AT 3 MPH, THE VEHICLE BEGAN TO EMIT A THICK WHITE, YELLOWISH SMOKE FROM THE DRIVER SIDE HEADLIGHT WITHOUT WARNING. AS THE CONTACT ATTEMPTED TO PULL THE VEHICLE OVER,THE VEHICLE BEGAN TO LOSE POWER AS A BYSTANDER ALTERED THE CONTACT THAT THE VEHICLE WAS ON FIRE. THE CONTACT IMMEDIATELY EXITED THE VEHICLE AND THE AUTHORITIES WERE CALLED TO THE SCENE. THE FIRE DEPARTMENT ARRIVED AT THE SCENE AND WAS ABLE TO EXTINGUISH THE FIRE. A POLICE AND FIRE REPORT WAS FILED AT THE SCENE. DUE TO THE FIRE, THE VEHICLE WAS DESTROYED AND WAS TOWED TO AN INDEPENDENT MECHANIC. NO INJURIES WERE SUFFERED AS A RESULT OF THE FIRE. THE MANUFACTURER NOR THE DEALER HAVE YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 173,000.

WHEN I STOP AND TRY TO ACCELERATE THE CAR HESITATE AND THEN STARTS TO JERK. IF I GIVE IT HEAVY GAS IT DRIVES NORMAL

CAR BEGAN TO LURCH, STOPPED, SMOKE AND FLAMES BEGAN COMING OUT OF FRONT OF CAR. FIRE ENLARGED, SEVERAL SMALL EXPLOSIONS. FIREMEN PUT OUT FIRE, BUT FRONT HALF OF CAR TOTALLY BURNT. *TR

THIS IS THE 2ND 2002 LEXUS ES300 IVE OWNED WITH HALF THE MILES OF THE 1ST ONE...YET BOTH CARS CATALYTIC CONVERTORS FAILED!! HOW IS THAT POSSIBLE AT ONLY 136K MILES THE CATALYTIC CONVERTOR NEEDS TO BE REPLACED!! THE 1ST CAR HAD ALMOST 268K MILES WHICH I FELT THE CATALYTIC CONVERTOR FAILURE WASNT AS SURPRISING...BUT BETWEEN MY BOYFRIEND AND I WE HAVE OWNED 4 LEXUS VEHICLES: 1997 ES300 1999 RX300 AND 2 ES300 AND ALL OF THEM HAD CATALYTIC CONVERTOR FAILURES!!! I WAS TOLD BY A MECHANIC AS LONG AS YOU PUT IN THE CORRECT FUEL AND CORRECT OIL THE CONVERTORS SHOULD LAST FOREVER!! SO WHY IS IT THAT LEXUS CARS CONVERTORS FAIL AS LOW AS 136K MILES!! THATS REDICULOUS!!

ON THE NIGHT OF AUGUST 20, 2019, AT 9:45, I PARKED MY LEXUS ES 300 AND WENT INSIDE THE LOCAL ACME. ACME IS APPROX MILES FROM HOME. I ENTERED THE STORE AND HEARD OVER THE INTERCOM ALL SHOPPERS HAD 12 MIN BEFORE CLOSING. I QUICKLY SHOPPED, AND UPON EXITING THE STORE, MY CAR HAD A SIGNIFICANT FIRE, AND THE FIRE COMPANY THAT WAS ACROSS THE STREET HAD TO RESPOND AND PUT IT OUT. MY CAR HAD NO POWER, AND IT MYSTERIOUSLY CAUGHT FIRE. I WAS GIVEN THE DIRECTIVE TO HAVE IT TOWED IMMEDIATELY BY THE POLICE AND FIRE CO WHO WAS ON THE SCENE. I QUICKLY GRABBED ANY SALVAGEABLE PERSONALS AND HAD TO GET A RIDE HOME BY THE POLICE OFFICER. THE FOLLOWING DAY AUGUST 21, 2019, AAA TOWED THE VEHICLE TO MY HOME. I HAD TO ATTACH THE BATTERY CABLE TO HAVE POWER FOR WINDOWS AND LOCKS ALONG WITH THE TRUNK. I GATHERED ALL MY BELONGINGS AND REMOVED THE WIRE. I CALLED THE FIRE MARSHALL FOR A REPORT, AND HE SAID HE COULDN'T GIVE ME A REPORT. IT WAS COMPROMISED BY BEING TOWED. COMPROMISED FOR TOWING WHEN I WAS TOLD OR RATHER DEMANDED TO REMOVE THE VEHICLE OF THE PROPERTY IMMEDIATELY. I GOOGLED THE WORDS LEXUS AND FIRE AND NOTICED BY A FEW POSTS MY ISSUE WAS NOT AN ISOLATED INCIDENT. THEREFORE, I CONTACTED LEXUS, WHO HAD ME TOW MY VEHICLE TO THE LOCAL DEALER. THE CAR SAT AND IS STILL SITTING FOR ALMOST THREE WEEKS BEFORE AN INSPECTOR LOOKED AT IT ON SEPTEMBER 10. 2019. I WENT TO CHECK THE ONLY CAR AFTER AND TOOK A VIDEO OF WHAT I SAW. I WAITED THE 30 DAYS FOR A REPLY IF THEY'D ASSUME RESPONSIBILITY. I GOT MY LETTER ON THE 31ST DAY AND THEY CAN NOT IDENTIFY HOW THE FIRE STARTED AND ASSUME NO LIABILITY. HOW DOES A CAR MYSTERIOUSLY CATCH FIRE PARKED? BECAUSE THIS ISSUE ISN'T ISOLATED, IS THERE ANY RECOURSE ACTION AGAINST LEXUS FOR DAMAGES? I HAVE VIDEOS AND PHOTOS OF THE DAMAGE AFTER THE FIRE AND AFTER THE INSPECTION.

I REPLACED THE BATTERY ON MY LEXUS AND IT WOULD NO LONGER IDLE YOU TAKE YOUR FOOT OFF THE ACCELERATOR AND THE ENGINE DIES.. THE COMPUTER LOST THE IDLE PARAMETERS THIS IS DANGEROUS AS I TURNED LEFT OFF ONE ROAD TO ANOTHER TOOK MY FOOT FROM ACCELARATOR TO BRAKE ENGINE DIED AND I LOST POWER STEERING ALMOST WRECKED MOST MECHANICS ARE AWARE OF THIS DEFECT LEXUS REFUSED TO ADMIT IT GOOGLE IT ALL OVER INTERNET

IN A COMMERCIAL PARKING LOT, I SHIFTED FROM R TO D TO EXIT A PARKING SPACE AND, WITH MY FOOT ON THE BRAKE PEDAL, MY LEXUS SUDDENLY SPED FORWARD AND RAMMED A PARKED CAR, DRIVING IT INTO A 3RD CAR.

2002 LEXUS EXCELERATED ON IT'S OWN.I WAS GETTING ON FREEWAY I STEPPED ON GAS TO GO WITH FLOW OF TRAFFIC , THEN TRAFFIC STARTED BACKING UP SO I WENT TO USE BRAKES TO SLOW DOWN BUT CAR KEPT EXCELERATING. I HAD TO USE BOTH FEET TO TRY TO STOP ,THEN I FELT A POP FROM GAS PEDAL AT THAT TIME IT STOPPED EXCELLERATING

I BOUGHT THIS CAR FROM ALL AUTO SALES. THE SAME DAY, LESS THAN AN HOUR LATER I ATTEMPTED TO DRIVE THE CAR HOME AND IT BROKE DOWN IN FRONT OF A RED LIGHT. THE SALESMAN REASSURED ME THAT NOTHING WAS WRONG WITH IT. I TRIED TO START IT BACK UP AND IT WOULDN'T START SO I HAD TO PUSH IT TO THE SIDE OF THE ROAD, WHILE PREGNANT AND TWO KIDS PRESENT. IT WAS SOLD TO ME "AS IS" AND I HAVE NO TEMP TAGS AND I'M EXPECTED TO PAY A BI WEEKLY CAR NOTE. I HAD TO PAYOUT OF POCKET FOR A TOW TRUCK AND AT THIS POINT I JUST WANT MY MONEY BACK IT'S ONLY BEEN TWO DAYS AND I'M ALREADY EXPERIENCING PROBLEMS OUT OF THIS VEHICLE. PLEASE HELP.

TL* THE CONTACT OWNS A 2002 LEXUS ES300. WHILE THE CONTACT WAS STOPPED IN TRAFFIC, THE VEHICLE WAS REAR ENDED AT 45 MPH BY ANOTHER VEHICLE. BOTH THE FRONT DRIVER AND PASSENGER SEATS COLLAPSED. AS A RESULT, THE REAR PASSENGERS SUSTAINED TRAUMATIC BRAIN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER AND FRONT PASSENGER SUSTAINED HEAD INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE DRIVER OF THE OTHER VEHICLE WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 155,000. THE VIN WAS NOT AVAILABLE. *TT*JB

WHILE DRIVING ON A FREEWAY THE CAR MADE A SUDDEN & BRIEF SHUTTER IMMEDIATELY FOLLOWED BY LOSS OF RESPONSE BY THE ACCELERATOR PEDAL. I IMMEDIATELY BEGAN TO MOVE OFF THE FREEWAY KNOWING THAT SOMETHING WAS WRONG WITH MY CAR. UPON GETTING O THE OFF RAMP I SAW FLAMES COMING FROM AROUND THE FRONT LEFT TIRE. I PUT THE CAR INTO PARK, TURNED THE ENGINE OFF AND EXITED THE VEHICLE. WITHIN A VERY FEW MINUTES THE CAR WAS COMPLETELY ENGULFED IN FLAMES. PASSERS BY WHO STOPPED TO ASSIST ME INDICATED THAT THEY SAW FLAMES UNDERNEATH THE CAR AS I WAS PULLING OFF THE FREEWAY. THERE WAS NO INDICATION OF FIRE (EITHER FLAMES, SMOKE OR GAUGE INDICATIONS) FOR ME S THE DRIVER UNTIL I HAD EXITED TO THE OFF RAMP. THE CAR HAS BEEN DEEMED A TOTAL LOSS WITH CAUSE LISTED AS " UNDETERMINED" BY THE INSURANCE CO.

SIDE AIRBAGS NEAR WINDSHIELD ARE LEAKING WHEN IT RAINS. AT FIRST IT WAS A SLOW LEAK, BUT REALLY POURS IN NOW

TL* THE CONTACT OWNS A 2002 LEXUS ES300. WHILE DRIVING 30 MPH, THERE WERE FLAMES AND A BLACK SUBSTANCE COMING FROM THE ENGINE COMPARTMENT OF THE VEHICLE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.

TAKATA RECALL, MY WIFE WAS INVOLVED IN A FRONTAL COLLISION AT @35MPH IN WHICH HER AIRBAGS DID NOT DEPLOY. I AM CONCERNED THAT SINCE THE SENSORS WERE KNOCKED OFF DURING THE IMPACT, WHAT COULD HAVE HAPPENED TO PREVENT THE AIRBOYS FROM DEPLOYING? SHE WAS TRAVELING AT 35 MPH INTO AN INTERSECTION WHEN SHE RAN A RED LIGHT AND T-BONED ANOTHER VEHICLE. FORTUNATELY THE VEHICLE SHE HIT WAS A JEEP WRANGLER WITH A STEEL SIDE BUMPER ON ALL SIDES. SO THERE WAY MINIMAL DAMAGE TO THE JEEP.

LARGE CLOUD OF WHITE/GRAY SMOKE WHEN CAR SITS OVERNIGHT FROM PREVIOUS NIGHT DRIVING. AFTER RESEARCHING ONLINE THIS SEEMS TO BE A COMMON PROBLEM. THERE WAS A LAWSUIT FILED BECAUSE OF THIS. WHY NOT A RECALL????

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

I ACCELERATED FROM A STOP LIGHT AFTER IT TURNED GREEN. ABOUT 25 FEET THRU THE LIGHT I HEARD THE CAR BEHIND ME BLOWING THEIR HORN CONSTANTLY. I LOOKED IN MY REAR VIEW MIRROR TO SEE WHAT WAS GOING IN. THEN I THOUGHT I NOTICE LIGHT SMOKE COMING FROM MY TAILPIPE. I APPLIED MY RIGHT TURN BLINKER AND PULLED TO THE CURVE. AS SOON AS I PARKED, I COULD SEE ORANGE COLORED FIRE AROUND THE FRONT OF MY CAR AND ALONG THE SIDE OF MY DRIVER/PASSENGER DOORS. I FELT THAT ME AND MY PASSENGER WOULDN'T BE ABLE TO EXIT THE CAR WITHOUT BE BURNT, BUT I KNEW WE NEEDED TO GET OUT IMMEDIATELY. I TRIED TO CALMLY GET MY PASSENGER TO EXIT WHICH WE DID MAINLY BECAUSE SHE HADN'T SEEN THE FLAMES. WE WERE ABLE TO EXIT AND I IMMEDIATELY CALL 911 AND PROCEEDED TO CLEARING PEOPLE FROM NEAR MY CAR. THE FIRE DEPT AND POLICE ARRIVED ABOUT 10-15 MINUTES LATER. THE FIRE DEPARTMENT EXTINGUISHED THE CAR THEN LEFT. A POLICE OFFICER STAYED UNTIL THE TOW CO ARRIVED. THE CAR WAS TOWED AWAY AND I WAS GIVEN A RIDE TO MY RESIDENCE. *TR

TL* THE CONTACT OWNS A 2002 LEXUS ES 300. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED BACK, NECK, FACE, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.

I OWN A 2002 LEXUS ES300 AND AM THE ORIGINAL OWNER. I HAVE ENJOYED THE EXPERIENCE OF DRIVING THE CAR TO AROUND 175K MILES IN NEARLY 12 YEARS. SO FAR, I DID NOT HAVE ANY MAJOR PROBLEMS WITH THE CAR UNTIL RECENTLY. LAST FRIDAY, AUG 8, 2014, MY WIFE DROVE THE CAR TO A FRIEND'S PLACE AND WAS PARKED IN A PARALLEL PARKING AREA. THERE WERE 3 CARS IN THAT PARKING AREA INCLUDING MY CAR IN 5 CAR PARKING AREA. THE TWO PARKING SPOTS BEHIND MY CAR WERE VACANT. MY WIFE WAS TRYING TO BACK UP TO A SPOT RIGHT IN FRONT OF ANOTHER CAR WHICH WAS PARKED THERE. WHILE TRYING TO BACKUP, THERE WAS A SUDDEN ACCELERATION OF THE ENGINE AND HIT THE CAR RIGHT BEHIND AND THAT CAR WENT AND HIT ANOTHER CAR THAT WAS BEHIND THAT CAR. THE IMPACT WAS SO MUCH THAT THERE WAS SIGNIFICANT DAMAGE TO MY CAR AND ANOTHER CAR THAT WAS RIGHT BEHIND AND MINOR DAMAGE TO THE THIRD CAR. NOT ONLY THE DAMAGE TO ONE CAR RIGHT BEHIND BUT DISPLACED ITS POSITION AND DIRECTION THAT IT WAS PARKED. THE THIRD CAR WAS PUSHED OVER TO THE CURB AND WAS ABOUT TO HIT THE PEDESTRIANS THAT WERE NEARBY. THERE WERE EYE WITNESSES AND POLICE WERE CALLED TO THE ACCIDENT SCENE AND REPORTED THE INCIDENT. AFTER THE INCIDENT OCCURRED, I WAS LOOKING TO SEE IF THERE WERE ANY ISSUES WITH SUDDEN ACCELERATION OF THE CARS AND ANY SAFETY RECALLS. I DID NOTICE THAT THERE WERE QUITE A FEW COMPLAINTS ABOUT THE SUDDEN ACCELERATION AND SAFETY ISSUES ON 2002 LEXUS ES300. I AM KIND OF DISAPPOINTED IN THE WAY THE CAR MALFUNCTIONED AND I WANT TO KNOW WHAT NHTSA IS DOING ABOUT IT AND HOW IT CAN HELP VICTIMS LIKE ME. THANKS AND APPRECIATE YOUR RESPONSE. *TR

I JUST PURCHASED THIS CAR (LEXUS ES 300 2002 SEDAN) FOR MY DAUGHTER LESS THAN A WEEK AGO ON 4/11/2014 FROM A PRIVATE OWNER, WITH 267,000 MILES AND IT RAN WELL FOR A TRANSPORTATION VEHICLE, SEEMS TO HAVE BEEN WELL CARED FOR MECHANICALLY, INTERIOR AND EXTERIOR IS IN GREAT SHAPE AND WAS CHECKED OUT MY FRIEND A LONGTIME MECHANIC. MY DAUGHTER HAD JUST LEFT THE DMV WHICH WAS CLOSED TODAY 4/18/2014 AND STREET DRIVING BACK HOME. THE CAR MADE A LOUD POPPING SOUND, SMOKE STARTED FROM UNDER THE HOOD AND SOON FLAMES AND SHE HAD TO PULL OVER AND DITCH THE CAR. SOON IT BLAZED AND THE WHOLE FRONT END, ENGINE, WINDSHIELD THE FRONT TIRES ALL BURNED. FIRE AND POLICE DEPARTMENTS SHOWED UP, EXTINGUISHED THE FIRE AND DID TRAFFIC CONTROL. THE FIRE DAMAGE WAS CONTROL TO THE FRONT AND ENGINE, THE FIREWALL DID IT'S JOB. ALL THE INTERIORS, DASH AND CONSOLE ARE ALL IN TACT AND IN GOOD CONDITION NO SMOKE DAMAGE. VIN:[XXX] LEXUS ES 2002 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DEALER AND FINANCE COMPANY CLAIM CLEAN TITLE BUT DOCUMENTS REFLECT OTHERWISE. *TR

MY WIFE, WHO DRIVES THE LEXUS ALL THE TIME, WAS PREPARING TO DRIVE THE CAR FROM THE GARAGE TO DRIVE DOWNTOWN. SHE HAD HER FOOT ON THE BRAKE PEDAL (AS IS NECESSARY TO MOVE THE TRANSMISSION TO REVERSE). THE MOMENT IT WAS ENGAGED THE CAR LEAPED BACKWARD, LEAVING TIRE MARKS ON THE CEMENT OF THE GARAGE AND ALSO THE DRIVEWAY ITSELF. HER EFFORTS TO STOP THE CAR BY STOMPING ON THE BRAKE PEDAL HAD NO EFFECT. SHE GRAZED THE HOUSE, MOVED THROUGH A FLOWER BED, LEAVING A TIRE MARK THE WHOLE DISTANCE, STRUCK THE CORNER OF THE HOUSE AND CONTINUED UP A SMALL INCLINE IN THE NEIGHBOR'S YARD, LUCKILY MISSING A LARGE TREE THERE AND CAME TO A STOP. THE CORNER OF THE HOUSE REMOVED WAS ABOUT 3-4 FEET ON EACH SIDE OF THE CORNER JUNCTURE ITSELF. THERE WERE TWO WITNESSES ACROSS THE STREET IN FRONT OF THE HOUSE, BOTH OF WHOM IMMEDIATELY CAME TO HER AID AND VOICED THE OPINION THAT THE CAR WAS TRULY MOVING AT A HIGH SPEED. MY WIFE HAD NO INJURIES OTHER THAN BEING VERY SHOOK-UP AND THANKFUL THAT NEITHER SHE OR OTHERS WERE INJURED. OF COURSE, THE CAR IS A MESS: BRICKS FROM THE HOUSE IMPACT FELL ON THE HOOD, TOP, AND TRUNK LID. A THE RIGHT SIDE OF THE CAR IS SCRAPED, ONE REAR WINDOW IS BROKEN, THE LARGE REAR WINDOW IS GONE, THE TRUNK LID IS IN BAD SHAPE AS IS THE REAR BUMPER. THE TOP HAS SEVERAL DENTS AND WINDOW TRIM ALSO. MY PRIMARY CONCERN IS WHETHER OR NOT THE CAR IS SAFE TO DRIVE AFTER THE EXTERNAL REPAIRS ARE MADE. I BELIEVE ONLY LEXUS CAN TELL ME, IF THEY WILL. *TR

HAD TO REPLACE STATER,BRAKES WOULD START AND ENGINE WOULD STOP.HAD TO HAVE BRAKES REPLACED,LIGHTING INSIDE WOULD SOMETIMES COME ON OTHER TIMES NO LIGHTING INSIDE.

MY 2002 LEXUS ES300 HAS BEEN JERKING AND SHIFTING VERY HARD ON ACCELERATION. IT SEEMS TO HAVE MORE OF A PROBLEM WHEN I ACCELERATE SLOWLY IN THE LOWER GEARS. IT JERKS VERY NOTICEABLY. I WAS TOLD IT WAS JUST THE NATURE OF THE CAR, BUT IT HAS BEEN GETTING MUCH WORSE OVER THE COURSE OF THE LAST YEAR. IT ALSO HESITATES WHEN STEPPING ON THE GAS AFTER DECELERATION. *TR

I WAS BACKING INTO A PARKING SPACE AT MY TOWN'S TRANSFER STATION. AS I CAME TO A STOP, I BEGAN TO SHIFT INTO PARK WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY ACCELERATED OUT OF MY CONTROL. THE VEHICLE SMASHED INTO A THREE FOOT CONCRETE WALL COMING TO A STOP. THE CAR SUFFERED EXTENSIVE BACK END DAMAGE. I WAS TAKEN BY AMBULANCE TO A LOCAL HOSPITAL FOR XRAYS OF MY NECK AND SPINE. THANKFULLY I AM NOT INJURED. THIS VEHICLE WAS NOT UNDER MY CONTROL. IT WAS AS IF IT HAD A MIND OF IT'S OWN. I AM A CLEAR HEADED, FORTY EIGHT YEAR OLD FEMALE. I HAVE A PERFECT DRIVING RECORD. THIS WAS THE RESULT OF SOMETHING OUT OF MY CONTROL. I BELIEVE THIS 2002 LEXUS ES 300 IS A DANGEROUS CAR. I HAVE ONLY HAD THE VEHICLE FOR TWO YEARS. IT WAS PURCHASED AS A SECOND CAR FOR MY HUSBAND. THE CAR DOES NOT HAVE FLOOR MATS NOR DID I CONFUSE THE ACCELERATOR AND BRAKE. *TR

MY 2002 LEXUS ES 200 WAS DYING OR NOT STARTING AT ALL. SUDDENLY, IT WAS WORKING FINE. 2 DAYS LATER, WHILE IDLING OR WHEN MY FOOT WAS ON THE BRAKE, IT WOULD LURCH FORWARD AND START ACCELERATING AT SOMETIMES 40MPH. I HAD TO SLAM ON THE BRAKES, THEN EMERGENCY BRAKE TO STOP, THEN AFTER I TURNED IT OFF, IT WOULD SHAKE FORWARD. *KB

TL* THE CONTACT OWNS A 2002 LEXUS ES300. THE CONTACT STATED THAT WHILE AT A STAND STILL AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE CONTINUED TO ACCELERATE UNTIL CRASHING INTO THE VEHICLE IN FRONT OF THE CONTACT. AS A RESULT, THE CONTACT EXPERIENCED PAIN ON THE RIGHT SHOULDER, CHEST AND UPPER ARM. THE DRIVER OF THE VEHICLE THAT WAS CRASHED INTO WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL BECAUSE SHE EXPERIENCED BACK PAIN. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT END AND WAS TOWED TO AN AUTO BODY SHOP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. UPDATED 08/30/11 THE CONSUMER ALSO STATED THE AIR BAGS FAILED TO DEPLOY. UPDATED 11/30/11

SEVERAL TIMES WHEN I ACCELERATE FROM A STOP SIGN...CAR SURGES. *TR

TL* THE CONTACT OWNED A 2002 LEXUS ES300. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A HEAD ON CRASH IN WHICH THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED SERIOUS INJURIES TO THE NECK, SPINE AND SHOULDER. A POLICE REPORT WAS AVAILABLE AND THE VEHICLE WAS DESTROYED. AN AUTHORIZED DEALER WAS NOTIFIED AND INFORMED THE CONTACT TO NOTIFY THE MANUFACTURER. THE MANUFACTURER WAS NOT YET MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 92,000.

I WAS STOPPED AT A RED LIGHT APPROXIMATELY 3-4 FT. BEHIND A UTILITY TRUCK. SUDDENLY THE CAR SURGED FORWARD AND HIT THE REAR END OF THE TRUCK IN FRONT OF ME.

LEXUS (2002 ES) HAS DRAMATIC TRANSMISSION STUTTER AT LOW OR HIGH SPEEDS, JERKING OCCUPANTS AND MAKING QUICK STARTS (TURNING ACROSS LANES) VERY DANGEROUS. *TR

CHECK ENGINE LIGHT CAME ON AND CAR ACCELERATION WAS LIMITED. ERROR CODES P2121 AND P2128 INDICATED FAULTY "THROTTLE POSITION SENSOR" THE PART RETAILS FOR AROUND $100. LEXUS INSISTED THAT I HAD TO REPLACE THE COMPLETE ACCELERATOR PEDAL ASSEMBLY WITH A NEW THROTTLE POSITION SENSOR. LEXUS CHARGED ME $764 TO REPLACE BOTH ASSEMBLIES. I BELIEVE LEXUS SHOULD HAVE COVERED THE COST OF ALL OF THE COST OF REPLACING THE ACCELERATOR PEDAL ASSEMBLY. MY VEHICLE IS A 2002 LEXUS ES300. *TR

TL*THE CONTACT OWNS A 2002 LEXUS ES300. WHEN HE DROVE OUT OF THE PARKING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. HE BEGAN TO PANIC AND CRASHED INTO A PARKED VEHICLE AND A FENCE. THE VEHICLE STOPPED WHEN HE CRASHED INTO A TREE AND THE LEFT FRONT TIRE CAME OFF. HE RECEIVED INJURIES TO THE LEFT SIDE OF HIS BODY. THE VEHICLE WAS TOWED TO THE DEALER. THE POLICE REPORT IS AVAILABLE UPON REQUEST. THE MANUFACTURER STATED THAT AN ENGINEER WILL EXAMINE THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 58,000.

2002 LEXUS ES300, CAR LUNGES AND JERKS DURING ACCELERATION AND DECELERATION. CAR DROVE FINE UNTIL LEXUS UPGRADED SOFTWARE, AND THEN 100% NOTICEABLE DIFFERENCE IN PERFORMANCE. CAR WAS BROUGHT TO JM LEXUS APPROX 4-5 TIMES FOR PROBLEM, AND ONCE TO PALM BEACH LEXUS. CAR JERKED DURING TEST DRIVE WITH MECHANIC. I WAS TOLD IT WAS A "CHARACTERISTIC" OF THE CAR, AND THERE WAS NOTHING THAT CAN BE DONE TO FIX IT. MECHANIC STATED HE HAS SEEN THE SAME PROBLEM ON OTHER CARS. PROBLEM HAS BEEN GETTING WORSE. *TR

WHILE PULLING INTO A PARKING SPACE THE CAR ENGINE REVVED HIGHER AND CAR JUMPED FORWARD. MY FOOT WAS ALREADY ON THE BRAKE SO I PRESSED BRAKE ALL THE WAY DOWN. THE CAR STOPPED BUT THE ENGINE KEPT REVVING AT JUST OVER 3000RPM. I PUT CAR IN NEUTRAL AND ENGINE REMAINED AT JUST OVER 3000RPM. I THEN PUT CAR IN PARK AND ENGINE RPM SHOT TO OVER 6000 AT WHICH I IMMEDIATELY TUNED KEY TO OFF. I NEVER TOOK FOOT OFF BRAKE DURING THIS TIME. I THEN TURNED CAR BACK ON AND EVERYTHING WAS BACK TO NORMAL. THIS HAS NEVER HAPPENED BEFORE AND WE HAVE HAD THE CAR SINCE NEW FROM DEALER. *TR

I HAVE A 2002 LEXUS ES300. MY CAR AT SLOWER SPEEDS HAS BEEN JERKING/SURGING AT LOWER SPEEDS AND LURCHES FORWARD WITHOUT NOTICE. IT IS A NIGHTMARE TO DRIVE THIS CAR IN TRAFFIC. I KEEP BEING TOLD ITS NORMAL, IT SEEMS HUNDREDS OF OTHERS HAVE COMPLAINED, BUT I'M NOT GETTING ANYWHERE. THE LEXUS DEALERSHIP DID A SOFTWARE UPGRADE RECENTLY, IT ONLY MADE THE MATTER WORSE. I HATE DRIVING THIS CAR, EVERYONE IN MY FAMILY AVOIDS DRIVING IT, AS WE JUST DON'T FEEL COMFORTABLE IN THE WAY IT ACCELERATES AND SHIFTS GEARS. ITS A 2002 MODEL, WITH 49K MILES. I AVG 25K MILES A YEAR DRIVING, DO THE MATH, THIS CAR SUCKS, AND I AVOID USING IT OUT OF FEAR/ANNOYANCE. *TR

TL* THE CONTACT OWNS A 2002 LEXUS ES300. THE CONTACT STATED AS HE BACKED OUT OF A PARKING SPACE THE VEHICLE ACCELERATED AND CRASHED INTO A PARKED VEHICLE. NO ONE WAS INJURED. A POLICE REPORT IS AVAILABLE IF NEEDED. THE BACK END OF THE VEHICLE WAS DAMAGED IN THE CRASH. THE VEHICLE WAS ABLE TO BE DRIVEN TO CONTACT'S HOME AND LATER TO A BODY SHOP FOR REPAIR. THE TOYOTA MANUFACTURER WAS CALLED AND NOW THE CONTACT WAS WAITING FOR A REPRESENTATIVE TO RETURN HIS CALL. THE CONTACT STATED PRIOR TO THE CRASH HE HAD THE ACCELERATION PROBLEM, HE TOOK THE VEHICLE TO THE LEXUS DEALER THEY CHECKED THE VEHICLE BUT FOUND NO FAILURE WITH THE VEHICLE. THE FAILURE MILEAGE WAS 27,200.

I HAVE A 2002 LEXUS ES300. IT STOPPED WHILE DRIVING RECENTLY. THERE WAS NO INDICATION. THE ENGINE WAS RUNNING BUT THE CAR WAS NOT MOVING. AFTER OPENING THE HOOD I FOUND THE SMALL PIPE CONNECTING THE AIR INTAKE TO THE ENGINE HAD COME OFF. I WAS LUCKY AS THE DRIVER BEHIND ME SLOWED DOWN AND STOPPED. HOWEVER IF THIS HAD HAPPENED ON A HIGHWAY, I POSSIBLE WOULD NOT BE WRITING THIS COMPLAINT. *TR

I OWNED A 2002 LEXUS ES 300 WHICH IN JANUARY 2010 BEFORE THE CRAZE OF THE ACCELERATION BECAME POPULAR, IT TOOK OFF, WITHOUT PROVOCATION, SHIFT LOCKED, ACCELERATION LOCKED, AND BRAKES DIDN'T WORK. I FILED A BBB.ORG COMPLAINT, I FAXED, EMAILED, FACEBOOKED, AND TWITTERED TOYOTA LEXUS CONCERNING MY CONCERNS, AND THE FACT THAT AS A DISABLED VET, WHO SPENT HIS ENTIRE EARNINGS ON A CAR FOR HIS FAMILY, AND THAT VEHICLE CRASHED WITHOUT PROVOCATION, AND ASKED FOR THEIR HELP. THEY NEVER ANSWERED THE BBB COMPLAINTS WITH THE USA LOCATION OR NORTH AMERICAN, FROM FACEBOOK, THEY SAID TO CONTACT THE CUSTOMER SATISFACTION DEPARTMENT, WHICH I DID. WHEN CONTACTING THE CUSTOMER SATISFACTION DEPARTMENT, THEIR JOBS ARE TO ATTEMPT TO TALK FAST, IN THE ATTEMPT TO SAY IT WAS DRIVERS ERROR. I TOLD THEM THAT I WASN'T INTERESTING IN SUING, WASN'T INTERESTED IN PLACING BLAME, JUST INTERESTED IN THEIR HELP IN ASSISTING ME IN REPAIRING MY GARAGE, AND THEIR ASSISTANCE IN ME GETTING A NEW USED VEHICLE, THAT'S ALL. I INFORMED THEM THAT WHILE HURT BY THE ACCIDENT, I WASN'T NOR DIDN'T SEEK A ATTORNEY, OR LEGAL REPRESENTATION, AND THAT I WOULD THINK THAT THEY WOULD WANT TO ASSIST THIS VETERAN AS A ACT OF KINDNESS. I ONLY ASKED THAT THEY ASSIST IN MY HOME REPAIRS, AND GETTING ANOTHER SAME LIKE VEHICLE, IN ALTERNATE, HELPING ME WITH MY HOME REPAIRS DEDUCTIBLE AND ASSISTING ME IN GETTING ANOTHER VEHICLE, AND AS A LAST ALTERNATIVE, I ASKED THEM IF THEY WOULD ISSUE A NON-QUALIFYING CERTIFICATE SO OTHER THAN INCOME, I COULD PURCHASE A VEHICLE FROM THEM, TO ACCOMODATE MY FAMILIES NEEDS, THEY JUST IGNORED ME, NOW I WANT JUSTICE, BECAUSE MY REQUEST WERE NOT OUTRAGEOUS. IF THEY WOULD HELP ME GET ANOTHER VEHICLE FOR MY FAMILIES NEEDS, I WOULD BE TOTALLY SATISFIED, I DON'T BELIEVE IN ALWAYS GOING THROUGH THE COURTS WHAT PEOPLE CAN DO. *TR

TL*THE CONTACT OWNS A 2002 LEXUS ES300. WHILE DRIVING AT SPEEDS OF 5 MPH AND EXITING ONTO A RAMP IN LIGHT RAIN, THE CONTACT LOSS CONTROL OF THE VEHICLE. THE VEHICLE CRASHED INTO THE LEFT RAILING. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO A LOCAL SERVICE SHOP. NO REPAIRS WERE MADE TO THE VEHICLE TO DATE. THE FAILURE AND CURRENT MILEAGES WERE UNDER 38,500. UPDATED 03/04/10. *LJ

2002 LEXUS ES200. ATTORNEY WRITES ON BEHALF OF CLIENT IN REGARDS TO UNINTENDED ACCELERATION *TGW THE ATTORNEY STATED HIS CLIENT WAS INJURED WHEN THE VEHICLE ACCELERATED ON ITS OWN AND CRASHED INTO WALL AND METAL FENCE, EVEN THOUGH THE BRAKES WERE BEING APPLIED. *JB

TL* THE CONTACT OWNS A 2002 LEXUS ES300. THE CONTACT STATED AS SHE CAME TO A STOP WITH HER FOOT ON THE BRAKE PEDAL, THERE WAS A BUMP IN THE ROAD AND THE VEHICLE LURCHED AND ACCELERATED FORWARD. THE CONTACT STATED AS THE VEHICLE ACCELERATED IT HIT ANOTHER VEHICLE AND THERE WAS EXTENSIVE DAMAGE TO BOTH VEHICLES. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS REPAIRED AND CHECKED BY A MECHANIC WHO STATED THERE WAS NO PROBLEM AND EVERYTHING WAS NORMAL WITH THE ACCELERATOR PEDAL. THE MECHANIC ALSO DID A COMPUTER CHECK SHOWING NO CODE PROBLEM. THE FAILURE MILEAGE WAS 92,388. UPDATED 03/04/10. THE CONSUMER RECEIVED A LETTER FROM TOYOTA STATING UPON EXAMINATION OF THE VEHICLE, IT WAS DISCOVERED THAT THE AFTER MARKET FLOOR MAT THAT WAS ON TOP OF THE FACTORY FLOOR MAT WAS PREVENTING THE ACCELERATOR FROM REACHING THE FLOOR. AND IT WAS NOT RECOMMENDED TO STACK FLOOR MATS ON THE DRIVERS SIDE BECAUSE OF INTERFERENCE WITH THE BRAKE AND ACCELERATOR PEDALS. UPDATED 04/06/10.*JB

I EXPERIENCED THE PROBLEM AFTER MY 90,000 SCHEDULED MAJOR MAINTENANCE. ON 11/22/09, I RETURNED TO MY CAR AND FOUND THE WINDOWS AND SUN ROOF WERE OPENED. I HAD NOT ENGAGED THE REMOTE TO DO THIS. I GOT IN THE CAR AND CLOSED THE WINDOWS AND SUN ROOF. I DROVE APPROX ONE AND A HALF MILES. I SLOWED THE CAR TO PREPARE TO PARK. I TURNED INTO THE PARKING SPACE AND NOTICED THAT THE CAR WAS NOT STOPPING. I PRESSED ON THE BRAKE AND THE CAR SUDDENLY SURGED FORWARD CROSSING OVER A CURB AND STRIKING A PARKED CAR. WHILE AT THE BODY SHOP A LEXUS TECHNITION WENT IN TO CHECK THE CAR AND SAID HE FOUND EVERYTHING TO BE WITHIN SPECIFICATIONS. PREVIOUSLY REPORTED BY PHONE BUT THE ACCOUNT WAS NOT COMPLETE. *TR

ON 11/20/09, I WAS PARKED IN FRONT OF MY HOUSE IN MY 2002 LEXUS ES300. WHEN I PUT THE CAR IN DRIVE, IT BOOMED FORTH, AND THE BRAKE DIDN'T WORK. I TRIED TO GET AROUND THE CAR THAT WAS PARKED IN FRONT OF ME BUT THE SPEED WAS SUCH THAT I HIT IT. THERE WAS DAMAGE TO MY CAR AND THE CAR I HIT. THE DRIVER WAS IN THE CAR AND HAS SINCE CLAIMED SHE WAS INJURED. I HAD ANOTHER INSTANCE OF UNINTENDED ACCELERATION 2 YEARS PRIOR TO THIS INCIDENT BUT WAS ABLE TO STOP. I URGE YOU TO PUSH TOYOTA TO ADMIT THAT THERE ARE CASES OF UNINTENDED ACCELERATION IN MODELS THAT PRE-DATE THE ONES THEY ARE RECALLING AND TO RECTIFY THE PROBLEM. *CN

2002 LEXUS ES300 WITH UNINTENDED ACCELERATION. CONSUMER STATES THAT THE VEHICLE ACCELERATED UNEXPECTEDLY AND THE BRAKES WOULD NOT WORK TO STOP THE VEHICLE. *KB THE CONSUMER STATED WHEN SHE PLACED THE VEHICLE INTO DRIVE, IT ACCELERATED QUICKLY AND CRASHED INTO ANOTHER VEHICLE. *JB

TL* THE CONTACT OWNS A 2002 LEXUS ES 300. WHILE ENTERING A PARKING SPACE, THE VEHICLE ACCELERATED WITHOUT INTENTION. THE VEHICLE WENT OVER THE SIDE-WALK AND CRASHED INTO A PARKED VEHICLE. AFTER HITTING THE VEHICLE, SHE PUT THE VEHICLE IN REVERSE, BUT THE VEHICLE THEN ACCELERATED INTO A TREE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 45,000. UPDATED 12/16/09 *BF PICTURES RECEIVED. UPDATED 12/16/09

I HAD JUST LEFT MY DOCTOR'S OFFICE AND GONE TO A PARKING STRUCTURE WHERE I HAD PARKED MY CAR FOR THE VISIT. I PAID THE PARKING CHARGE, GOT BACK MY VALIDATED TICKET, AND INSERTED THE TICKET IN THE GATE-ARM MACHINE. THE GATE LIFTED, AND I PUT MY FOOT LIGHTLY ON THE ACCELERATOR TO EXIT FROM THE PARKING STRUCTURE INTO THE STREET. THE CAR THEN PICKED UP SPEED, WELL PAST WHAT IT SHOULD HAVE PICKED UP BASED ON THE LIGHT PRESSURE I HAD PUT ON THE ACCELERATOR, AND THE BRAKES HAD NO EFFECT. THE CAR WENT FASTER AND FASTER, CROSSED A STREET, AND CRASHED INTO A CONCRETE WALL. ON IMPACT, THE AIRBAGS WERE DEPLOYED. I SUFFERED SERIOUS BACK PAIN, AND MY WIFE WAS IN THE HOSPITAL FOR THREE NIGHTS WITH TWO BROKEN RIBS. THE CAR WAS TOTALED. *TR