2013 Lexus ES Complaint Log

THE VEHICLE WAS IN AN ACCIDENT AS A RESULT OF ANOTHER DRIVE JETTING OUT IN FRONT. CAR IMPACTED AT THE FRONT DRIVER SIDE, CAUSING DAMAGE TO THE FRONT BUMPER MOUNT, HOOD AND DRIVER SIDE QUARTER PANEL. IMPACT TO THE OTHER VEHICLE WAS THE REAR QUARTER ON THE PASSENGER SIDE. UPON IMPACT THE AIRBAGS FAILED TO DEPLOY, ONBOARD SAFETY CONNECT FEATURE DID NOT CONNECT TO CONFIRM DRIVER WAS OK AND THE SOS BUTTON FAILED TO WORK AT THE SCENE OF THE ACCIDENT. THIS WAS REPORTED TO TOYOTA. *TR

MY 2013 LEXUS ES 350 HAS A PANORAMA SUNROOF WHICH EXPLODED WHEN AN ATTENDED CLOSED THE PASSENGER SIDE DOOR. I ONLY HAD THE CAR EIGHT MONTHS AND HAVE LESS THAN 6,000 MILES. THE WEATHER THAT DAY WAS SUNNY AND 75 DEGREES.I SHUDDER TO THINK WHAT COULD HAVE HAPPEN IF MY 82 YEAR OLD MOM WAS IN THE CAR. WE HAD PLANS FOR THAT DAY TO TRAVEL OUT OF STATE THAT VERY DAY. THE SHATTER GLASS FELL INSIDE THE CAR. THIS IS A SAFETY ISSUE AS IF I HAD BEEN DRIVING DOWN THE FREEWAY JUST THE MERE SOUND OF THE EXPLOSION COULD HAVE STARTLE ME AND I MAY HAVE LOST CONTROL OF THE CAR. THERE IS A GREAT POSSIBILITY OF EXPLODING ROOFS CAUSING INJURIES . THIS IS A SAFETY ISSUE. *TR

LEXUS ES350 STALL OR HESITATION PROBLEM ON 2013 MODEL. MY CAR FREQUENTLY BUT INTERMITTENTLY HESITATES WHEN ACCELERATING FROM A STOP OR ROLLING STOP POSITION. I'VE HAD IT ABOUT 8 MONTHS AND IT HAS PROBABLY STALLED AT LEAST 100 TIMES. TULSA'S LEXUS DEALERSHIP SAYS THERE'S NOTHING WRONG WITH IT AND THAT LEXUS DESIGNED THE CAR THAT WAY FOR FUEL EFFICIENCY (YES, THAT IS WHAT THEY'VE TOLD ME, AND WITH A STRAIGHT FACE). MY 2010 ES DID THE SAME THING, AND MY 2007 ES DID THE SAME THING. YOU'D THINK I WOULD HAVE LEARNED MY LESSON BY NOW AND BOUGHT A DIFFERENT BRAND OF CAR. THIS IS AN EXTREMELY DANGEROUS PROBLEM WHEN PULLING OUT INTO TRAFFIC. I WOULD NOT RECOMMEND A LEXUS TO ANYONE UNTIL THEY GET THIS PROBLEM FIXED. [XXX]IN TULSA, OK. 7-16-13 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING ON THE FREEWAY WHEN ALL OF A SUDDEN THE SUNROOF EXPLODED. THE NOISE WAS DEAFENING. THE GLASS CLEARLY EXPLODED UP AND THEN CHIPPED THE PAINT ON THE ROOF AND THE TRUNK. ALL WINDOWS WERE ROLLED UP AT THE TIME WITH THE AIR ON. NOTHING HIT MY CAR AND IT HAPPENED COMPLETELY ON IT'S OWN. THE DEALERSHIP IS NOT BEING HELPFUL AND THEY ARE BLAMING ME FOR IT. *TR

EVER SINCE CAR WAS PURCHASED @ONE YEAR AGO, THERE ARE OCCASIONAL 1-3 SECOND HESITATIONS UPON ACCELERATION. THESE OCCUR FROM DEAD STOP OR AT LOW SPEEDS. TWO DEALERS HAVE EXAMINED THE COMPUTERS, FINDING NO EVIDENCE THAT THE PROBLEM EXISTS. THEY ALSO SAY NO OTHER LOCAL OWNER HAS COMPLAINED OF A SIMILAR PROBLEM AND THE MANUFACTURER REPORTEDLY HAS NO RECORD OF SUCH A COMPLAINANT NATIONWIDE. BUT A NUMBER OF DIFFERENT PASSENGERS IN THE CAR HAVE FELT THE HESITATION AND ASKED WHAT'S WRONG. I WISH I KNEW AND I WISH LEXUS KNEW. SINCE THIS HAS HAPPENED MANY TIMES WHEN I WAS CHANGING LANES ON A SURFACE STREET OR THE FREEWAY (SOCAL) OR MAKING LEFT/RIGHT TURNS WITH ONCOMING TRAFFIC, MY FEAR IS THAT MY VEHICLE IS GOING TO BE HIT, ALTHOUGH I AM AS CAREFUL AS I CAN BE WHEN CHANGING LANES/TURNING BECAUSE I KNOW AT ANY TIME THE CAR WILL HESITATE FOR A FEW SECONDS. I EXPERIENCED THIS PROBLEM NOTICEABLY, AS DID OTHER OWNERS, WITH PREVIOUS YEAR MODELS, BUT AM ASSURED BY DEALERS AND THE LOCAL DISTRICT OFFICE THAT LEXUS HAS SOLVED IT NOW. I ONLY WISH! *TR