2002 Lexus RX Complaint Log

I want to raise concern about the safety issue and health issues relating to the new LED headlights on cars now. In the morning and evenings, I regularly encounter these extremely bright headlights. It's a big distraction and my driving visual field is impacted by these lights. I would like to see this addressed and resolved! Please advise. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2002 Lexus RX300. The contact stated while driving at various speeds, the air bag warning light flashed on the instrument panel. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 190,000.

4 new tyres were installed by Firestone but driver side wore out despite balancing rotation, alignment performed during install. TyrePlus sister concern replaced with new tyre and prorated as the tyre was at fault. Same tyre blew out on the road. The tread, side all etc damaged the wire harness and car went out of control causing damage to suspension and fuel tank. Fuel began to leak. Car is toatled due to several other damages. TyrePlus does not want to take ownership. However they have all records of up to date maintenance. They referred me to Bridgestone wherein I need to submit 2 estimates. Tyre purchase dates maintenence etc. I have secured the tread and parts of the tyre which blew out and they want me to submit that. I am hesitatnt to submit it as they may tamper with the proof I have to fix it.

Transmission wouldnt shift all of the sudden on the high way no prior mechanical issues was t boned and broke my leg abs and trac off lights mechanic says total transmission failure 121000 miles and this is the second owner of this vehicle

The system component that malfunctioned was the Fuel Tank Overfill Check Valve, also referred to the Rollover Valve located in the top of the gas tank. The valve is suppose to prevent any fuel purging or fuel leaking during a rollover accident. Unfortunately, the valve can malfunction during normal refueling without the owner being aware. For a few years, I have been smelling fuel fumes during and after refueling. I would sometimes discover a pool of raw fuel under the gas tank and charcoal canister during/after refueling and up to 12 miles later. The vehicle started hesitating, missing and actually stalling after refueling. Three professional mechanics couldn't solve the problem. In an attempt to eliminate this safety issue, I replaced the gas tank, gas filler tube, fuel vapor purge valve and charcoal canister. I finally discovered a tube from the malfunctioning Overfill Valve was sending raw fuel directly to the charcoal canister, filling the charcoal canister and ultimately overflowing onto the ground outside of the vehicle. I decided to cut a hole in the vehicle floor under the rear seat and replace the Fuel Tank Overfill Check Valve. The design of the replacement valve was different from the original and incorporated a float type check valve rather than just the simple diaphragm in the original. Maybe Toyota/Lexus quietly redesigned the valve, but all owners should be aware of the redesign and the vehicles should be recalled. Thousands of these vehicles are still on the road because people love them. These vehicles and the valves are aging and failing. Dangerous fire potential certainly exist. One previous owner did have this problem, I believe, and his vehicle burned to the ground. It's an extreme safety issue not just because of the hesitating/stalling in traffic after refueling, but mostly because of the raw fuel leaking from the charcoal canister under the vehicle right in the immediate vicinity of the hot exhaust and the gas tank.

VEHICLES RETRACTABLE ANTENNA STOPPED RETRACTING AND ANTENNA MOTOR CONTINUES TO RUN TRYING TO PULL THE TELESCOPING ANTENNA BACK DOWN. VEHICLE WAS STATIONARY, ENGINE HAD BEEN SHUT DOWN AND KEYS REMOVED, BUT ANTENNA MOTOR KEPT RUNNING.

SUDDENLY MY GEARS BEGAN SHIFTING INTO NEUTRAL, PARK, REVERSE AND INTO !ST AND 2ND GEAR WITHOUT LOCKING INTO ANY OF THEM. NO MATTER WHAT THE SHIFTER MOVES FREELY. MY CAR ONLY MOVES FORWARD NO MATTER WHICH GEAR IT'S IN, INCLUDING REVERSE. I PUT IT INTO PARK AND IT STILL KEEPS MOVING FORWARD. IN ORDER TO PARK AND STOP, I HAVE TO USE MY EMERGENCY BRAKE AND TURN THE CAR OFF. I DO NOT KNOW THE CAUSE (UNKNOWN) IT JUST SUDDENLY HAPPENED ON A TOLL ROAD AT THE PAY STATION. ALSO, MY INTERNAL LIGHTS DO NOT COME ON WHEN I OPEN ANY DOOR, INCLUDING THE TRUNK LIGHTS. MY RADIO DOES NOT CHANGE STATIONS AND KNOB DOES NOTHING, RECEPTION IS POOR & COMES AND GOES. I CANNOT GET ANY AM STATIONS.

LEXUS HAS NOT ASSEMBLED/SECURED THE AIRBAG WIRING PROPER UNDERNEATH OF SEAT AND PROMPTS THE B1140 RIGHT-HAND SIDE AIR BAG SENSOR ASSEMBLY B1141 LEFT-HAND SIDE AIR BAG SENSOR ASSEMBLY CODES IN 2002 RX300 MODELS. THIS IS ONE OF THE MOST COMMON PROBLEM ON THIS VEHICLE AND CAN BE DEADLY FOR THESE CARS CONSIDERING THE AIRBAGS WANT DEPLOY IN AN ACCIDENT BECAUSE OF THE LOSE AND NOT PROPERLY SECURED WIRING. DEALER ASKS $1800 TO GET THIS CORRECTED WHERE AS THIS IS A MANUFACTURING DEFECT. NEEDS A RECALL FOR BOTH (LEFT/RIGHT) SEATS AIRBAG WIRING/ECM CIRCUITS.

WINDOWS AND SUNROOF OPENED ON THEIR OWN!!! THE DOORS WERE LOCKED AND NO ONE WAS IN THE CAR. CAR WAS PARKED AND LEFT OVERNIGHT LOCKED AND EMPTY.

I WAS DRIVING TO WORK TILL I HEARD GRINDING NOISE THEN I REALIZED CAR DOES NOT ACCELERATE ANY MORE THEN IT TOWED AWAY TO MECHANIC SHOP AND THEY TOLD ME IT IS THE TRANSMISSION.

AT 6:30 PM GOING 45 MPH TO MALL AND THE ROAD WAS WET APPLY BRAKE AND THEN CAR START SPINNING WHILE ABS MAKING LOTS OF SOUND.

I ENTERED PARKING LOT AND PULLED INTO PARKING SPOT WITH MY FOOT ON BRAKE BARELY GOING. I WAS ALMOST ALL THE WAY INTO SPOT WHEN MY CAR LUNGED UP WITH EXTREMELY HIGH RPMS. I WENT INTO SMALL TREE, DROVE OVER ANOTHER CAR, CAR FLIPPED ON SIDE, THEN FLIPPED OVER ON ROOF AND INTO ANOTHER PARKED CAR. ENGINE OVERTOOK THE BRAKES. I AM ORIGINAL OWNER WITH CAR EXTREMELY WELL MAINTAINED BY LEXUS. I HAVE NEVER HEARD OR FELT THIS CAR LIKE THIS BEFORE.

TAKATA RECALL, LEXUS TRANSMISSION IS MESSING UP NOT SHIFTING PROPERLY. THERE IS A BUNCH OF COMPLAINTS ABOUT THE TRANSMISSION MESSING UP AND NO ONE IS DOING ANYTHING ABOUT IT. I AM SCARED TO DRIVE MY CAR BECAUSE IT COULD FAIL AT ANY GIVEN TIME. SO PLEASE I ASK YOU TO LOOK INTO THIS PROBLEM AND AT LEAST TRY TO HELP THANK YOU

WHEN I SWITCH OFF THE ENGINE, REMOVE THE IGNITION KEY THE VEHICLE WILL ROLL/CREEP FORWARD OR BACKWARDS WHEN THE SHIFT LOCK SELECTOR LEVER IS LEFT IN DRIVE OR REVERSE WHEN THE SUV IS PARKED ON AN INCLINE. I STRONGLY FEEL THIS IS A SERIOUS SAFETY HAZARD IF THE SUV IS PARKED ON AN INCLINE WITH THE SHIFT LOCK SELECTOR LEVER IS LEFT IN DRIVE OR REVERSE AS THE SUV WOULD ROLL/CREEP FORWARD OR BACKWARDS AND POSSIBLY CAUSE AN ACCIDENT AND RESULTING IN BODILY HARM. TO BE ON THE SAFE SIDE I NOW MAKE SURE THAT THE SHIFT LOCK SELECTOR LEVER IS LEFT IN THE PARK POSITION AND THE PARKING BRAKE PEDAL IS PUSHED DOWN WHEN I SWITCH OFF THE ENGINE. MY MAIN CONCERN IS IF MY FAMILY MEMBERS DRIVE THE SUV AND DO NOT PUT THE SHIFT LOCK SELECTOR LEVER IN THE PARK POSITION AND HAVE THE PARKING BRAKE PEDAL PUSHED DOWN THE VEHICLE WILL/CREEP FORWARD OR BACKWARDS IF THE SHIFT LOCK SELECTOR LEVER IS LEFT IN DRIVE OR REVERSE. I BROUGHT THIS PROBLEM TO THE ATTENTION OF THE LEXUS DEALER AND WAS TOLD THAT THIS PROBLEM DOES NOT COME UNDER A 2002 LEXUS RX 300 SUV RECALL. THE LEXUS SERVICE CONSULTANT GAVE ME A QUOTE ON 10-10-2017 FOR $739.89 PLUS THE COST TO RE-CORE A AAA LOCK AND KEY. THIS WOULD INVOLVE REPLACING THE IGNITION HOUSING, R&R, PART # LE45280-33130, DESCRIPTION: BRACKET ASSY, STEERI. I WOULD LIKE YOUR COMMENTS ON THIS PROBLEM.

MY LEXUS HEADLIGHT LENSES BECOME SCRATCHED WHICH DIMINISHES DISTANCE ILLUMINATED AND BRIGHTNESS OF ILLUMINATION. OBJECTS ON THE ROAD ARE NOT VISIBLE AS QUICKLY OR AS CLEARLY AS THEY ARE WITH CLEAR (UNSCRATCHED) LENSES. THESE DEFECTIVE PLASTIC LENSES THAT ARE SCRATCHED UP BY PARTICLES OF THE ROAD MAY BE RESPONSIBLE FOR PEOPLE, ANIMALS, OBJECTS AND VEHICLES BEING HIT AT NIGHT. THE DEALERS TELL ME TO HAVE TO LENSES BUFFED AND PAY FOR THAT MYSELF. WHEN THE SCRATCHES ARE FIRST BUFFED OUT, I HAVE IMPROVED SAFETY AT NIGHT BECAUSE THE ILLUMINATION IS BRIGHTER AND VISIBILITY DISTANCE IS GREATER. THE COST OF REPLACING THE HEADLIGHTS IS $851 EACH FOR MY VEHICLE. THE REPLACEMENT HAS THE SAME DEFECT AS MY EXISTING HEADLIGHT. MY VEHICLE IS 14 YEARS OLD, AND NOTHING HAS BEEN DONE BY MY CAR COMPANY TO CORRECT THIS DEFECT IN ITS MANUFACTURING PROCESS. THERE IS A SERIOUS NEED TO RETURN TO GLASS HEADLIGHTS SINCE THEY DON'T SCRATCH AND LAST, IN MOST CASES, THE LIFE OF THE VEHICLE. I HAVE HAD MY HEADLIGHTS BUFFED SEVERAL TIMES OVER THE YEARS, BUT THE BUFFING LASTS A SHORTER AMOUNT OF TIME WITH EACH BUFFING. OTHER CAR MANUFACTURERS WITH THESE HEADLIGHT PROBLEMS ARE FORD, TOYOTA, HYUNDAI, BMW, HONDA, ACURA, AND CHEVY. PLASTIC LENSES ARE DEFECTIVE PARTS FOR FRONT HEADLIGHTS. THEY NEED TO BE BANNED AND GLASS HEADLIGHTS RESTORED. THE CAR MANUFACTURERS ARE ENDANGERING THEIR CUSTOMERS' LIVES WITH THIS PART. I FEEL A RECALL IS IN ORDER AND THAT OWNERS OF THE CARS WITH THESE DEFECTIVE HEADLIGHT LENSES SHOULD RECEIVE FREE BUFFING AND FREE HEADLIGHT REPLACEMENTS UNTIL THE MANUFACTURERS CORRECT THE PROBLEM WITH A LENS THAT WILL REMAIN CLEAR. DATE ENTERED FOR "WHEN DID THIS HAPPEN?" IS SIMPLY THE DATE I TOOK THE PHOTOS. PROBLEM IS ONGOING NOT SINGLE INCIDENT. LET ME KNOW IF I DID NOT ADD THE DOCUMENTATION CORRECTLY. I WILL TRY AGAIN.

DRIVING TO SCHOOL DIE SHIFT ....SHOP SAYS AUTO TRANSMISSION DEAD ...COST $3500....GOOD MAINTAINED SERVICES.....ALSO CRAZY ELECTRICAL PROBLEM....MUST RECALL AUTO TRANSMISSIONS

TRANSMISSION FAILURE, THE TRANSMISSION FAILS TO WORK AND LAGS AT FIRST AND SECOND GEAR.

CHECK ENGINE LIGHT KEPT COMING ON. TOOK TO DEALERSHIP AND THEY SAID THEY REPAIRED PROBLEMS. WAS ACCELERATING FROM STOP LIGHT ON BUSY CITY STREET, HIGHWAY FRONTAGE ROAD AND ENGINE DIED IN MIDDLE OF INTERSECTION CAUSING NO POWER OR STEERING AND HAD TO COME/COAST TO FINAL STOP WITH NO POWER OR STEERING CAPABILITIES. ENGINE DIED AND WOULD NOT RESTART. CAR WAS DISABLED UNDER HIGHWAY BRIDGE IN BUSY INTERSECTION. COULD NOT GET IT STARTED. DRIVERS WOULD TURN LEFT FROM THE LIGHT AND ALMOST REAR END ME BECAUSE I WAS DISABLED RIGHT AFTER THE TURN. TURNED OUT TO BE THE INFAMOUS TOYOTA RECALL AND CLASS ACTION LAWSUIT OF ENGINE SLUDGE. PAID $6000 TO REPAIR ALL CAR COMPONENTS AFFECTED BY THE LAWSUIT.

TL* THE CONTACT OWNS A 2002 LEXUS RX300. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO JERK AND FAILED TO ACCELERATE AS THE VEHICLE STABILITY CONTROL AND TRACTION CONTROL OFF WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT GEARS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY AND E- SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 198,000. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING WITH CLIENT FRIENDS TO THE RITZ CARLTON IN RANCHO MIRAGE FOR THANKSGIVING DINNER, THE CAR SUDDENLY STALLED. THE ENGINE WAS RUNNING BUT WHEN THE GAS WAS STEPPED ON THERE WAS NO RESPONSE. WE MANAGED TO PULL TO THE SIDE OF THE ROAD AT WHICH TIME WE HEARD AN EXPLOSION AND THE CAR WAS ENGULFED IN FLAMES. WE ALL IMMEDIATELY JUMPED OUT OF THE CAR FEARING THAT THE GAS TANK WOULD EXPLODE. WE CALLED 911 AND THE FIRE DEPARTMENT ARRIVED IN TIME TO EXTINGUISH THE FLAMES BEFORE THE GAS TANK COULD EXPLODE. THE WINDSHIELD BLEW OUT...THE TIRES EXPLODED AND THE CAR IS A TOTAL LOSS. THE CAR HAS BEEN TOWED TO THE POLICE IMPOUND LOT AND BECAUSE OF THE HOLIDAY WE HAVE NOT BEEN ABLE TO REACH LEXUS. IT SEEMS APPARENT TO US THAT THIS IS A GAS LEAK ISSUE AS THE UNDER-CARRIAGE OF THE CAR WAS ON FIRE. CONSIDERING THAT LEXUS HAS RECALLED 423,000 CARS FOR A GAS LEAK PROBLEM (OURS WAS NOT ON THE RECALL LIST) IT SEEMS OBVIOUS THAT THIS MAKE AND MODEL SHOULD ALSO BE RECALLED BEFORE SOMEONE DIES IN A FIRE. THIS WAS AN EXTREMELY FRIGHTENING AND TRAUMATIC EVENT AND WE ALL FEEL VERY FORTUNATE TO HAVE SURVIVED IT WITH NO INJURIES....EXCEPT SHATTERED NERVES. *TR

THE CHECK ENGINE LIGHT AND ASC LIGHT CAME ON AND NOW ARE CONSTANTLY ON

MY WIFE WAS DRIVING IN FREEWAY (HIGHWAY 101 IN BAY AREA, CA) AROUND 8:00PM. THE CAR WAS AT A SPEED OF ~60 MILES/HR. THE CAR STARTED ACCELERATING INDEPENDENTLY. MY WIFE EXITED 101 IMMEDIATELY AND FOUND THAT SHE COULD NOT GET THE CAR TO FULLY STOP EVEN THOUGH SHE APPLIED THE BRAKE FULLY. THE CAR WAS STILL IDLING FULL THROTTLE AFTER MY WIFE PUT THE CAR IN PARK. THEN MY WIFE SHUT OFF THE ENGINE. I HAD THE CAR TOWED TO LEXUS DEALER SERVICE. THE DEALER'S ADVISOR TOLD ME HE HAS NOT SEEN THIS KIND OF CASE BEFORE AND HE HAS TO TALK TO HIS MANAGER; UNFORTUNATELY HIS MANAGER IS NOT AVAILABLE AND HE WILL HAVE HIS MANAGER CALL ME. *TR

WHILE INSTALLING WINTER TIRES WE NOTICED THE INNER BEAD ON THE RIMS SEPARATING. THE CHROME IS DELAMINATING TO THE POINT WHERE ONE TIRE WILL NO LONGER HOLD AIR, OTHER RIMS ARE ALSO DELAMINATING BUT AT THIS POINT THEY STILL HOLD AIR. THE DELAMINATION OCCURS ON THE INNER BEAD SO IT IS NOT VISIBLE UNTIL THE TIRE IS REMOVED. A TIRE SHOP TOLD US THE CHROME RIM IS NEXT TO THE BRAKE ROTOR AND THE HEAT CAUSES THE CHROME TO SEPARATE, HE WOULD NOT BE RESPONSIBLE FOR REINSTALLING THE WHEEL SINCE THE TIRE BEAD COUD SEPARATE WHILE IT IS BEING DRIVEN AND A SUDDEN LOSS OF AIR COULD EQUAL A BLOWOUT. THE TIRES ARE MICHELLIN AND STILL IN GOOD SHAPE, WE INSTALLED WINTER TIRES ON STEEL RIMS BUT CANNOT PUT THE CHROME RIMS BACK ON. WE WERE TOLD BY TIRE SHOPS THAT LOOKED AT THE RIMS THAT THAT SEEMS RO BE A COMMON PROBLEM WITH THESE RIMS. *TR

CATASTROPHIC TRANSMISSION FAILURE AT 48,000 MILES. *TR

TL* THE CONTACT OWNS A 2002 LEXUS RX 300. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A CRASH AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT MENTIONED THAT HE WAS NOT WEARING A SEAT BELT AT THE TIME OF THE FAILURE. AS A RESULT, HE SUSTAINED A HEAD INJURY AFTER HITTING THE DASHBOARD. THE DRIVER OF THE OTHER VEHICLE SUFFERED A NECK INJURY. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 290,000.

I WAS OUT OF TOWN I WAS DRIVING, NOTHING WAS WRONG WITH MY RX AT ALL. IT'S A 2002 LEXUS RX 300, THEN ALL OF THE SUDDEN I GO TO TAKE OFF AT THE STOPLIGHT AND IT WAS HESITATING TO TAKE OFF. MY TRANSMISSION IS NOW COMPLETELY GONE. NO WARNING AT ALL. IF I TAKE MY VEHICLE OVER 35 MPH IS JERKS. TRANSMISSION SLIPS AT STOP LIGHTS, (WITH NO INCLINE). 115000 MILES, AND THE TRANNY GOES OUT. I DO BELIEVE IT HAS BEEN REPLACED BEFORE I PURCHASED THE CAR AS WELL. GREAT JOB LEXUS, NOT. I THOUGHT GOING WITH A LEXUS I WOULD HAVE A QUALITY VEHICLE. MAN WAS I WRONG. *TR

BOTH DRIVER AND PASSENGER AIR BAGS FAILED TO DEPLOY UPON FRONT IMPACT WITH A TREE. *TR

SUBJECT: SUDDEN ACCELERATION LEXUS 2002--NEAR FATAL CRASH COMMENTS: ON 3.16.2012 AT 8 :30 AM I PULLED INTO A PARKING SPOT IN A PARKING GARAGE IN BALTIMORE, MARYLAND. THE CAR WAS STOPPING IN A PARKING SPACE. SUDDENLY, THE ENGINE STARTING REVVING UP AND THE CAR SUDDENLY ACCELERATED AT SUCH A HIGH SPEED THAT THE CAR JUMPED OVER THE PARKING BARRICADE AND CABLES, WENT AIRBORN AND CRASH LANDED AT THE OPPOSITE END OF THE GARAGE ON THE LEVEL BELOW. IF IT HAD LANDED 12 INCHES FURTHER, IT WOULD HAVE GONE OVER THE 6TH STORY OF THE PARKING GARAGE. THE BRAKES DID NOT WORK AND PRIOR TO THIS, THE CAR WAS ALMOST STOPPED. I HAVE OWNED THIS CAR FOR 8 YEARS WITH ONE PREVIOUS OWNER. I ALWAYS DO THE RECOMMENDED ROUTINE MAINTENANCE. THE CAR WAS BEYOND REPAIR AND WAS TOTALED. *TR

COMPLETE FAILURE/BREAKDOWN OF AUTOMATIC TRANSMISSION POWERTRAIN. TRANSMISSION HAD TO BE REPLACED. *TT

THE TRANSMISSION TOTALLY FAILED. VEHICLE WOULD NOT MOVE IN ANY GEAR. RPMS PEGGED OUT AT 6K. HAD THE VEHICLE TOWED TO NORTHTOWN LEXUS IN AMHERST, NY. THEY AGREED THAT THE TRANSMISSION WAS TOTALLY SHOT AND WOULD COST APPROXIMATELY $5,500 TO REPLACE, JUST FOR THE PART. I SUBSEQUENTLY HAD THE VEHICLE TOWED TO CONTINENTAL TRANSMISSION IN BUFFALO, NY, WHERE IT WAS REBUILT FOR $3,100. I UNDERSTAND FROM POSTS AT THE LEXUS OWNERS CLUB OF USA THAT RX300 TRANSMISSIONS ARE PRONE TO FAILURE AS THEY WERE NOT DESIGNED FOR THE ADDED STRESSES IMPOSED BY AND SUV. *TR

TL- THE CONTACT OWNS A 2002 LEXUS RX300. THE CONTACT STATED THAT WHILE PARKING VEHICLE, THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS AS THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE JUMPED THE CURB AND CRASHED INTO A FENCE BEFORE COMING TO A COMPLETE STOP. THE AIR BAGS DID NOT DEPLOY AND THE CONTACT SUFFERED INJURIES TO THE RIGHT SHOULDER. THE VEHICLE WAS NOT DESTROYED. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER SENT A TECHNICIAN TO EXAMINE THE VEHICLE FAILURE. THE TECHNICIAN STATED THAT BECAUSE THERE WERE TWO FLAT TIRES ON THE VEHICLE DUE TO THE SUDDEN ACCELERATION, THE VEHICLE COULD NOT BE PROPERLY EXAMINED. THE FAILURE MILEAGE WAS 135,000. KMJ UPDATED 01/13/12*LJ UPDATED 02/01/12 ....UPDATED 02/10/12 *BF ALSO, THE AIR BAG DID NOT DEPLOY. UPDATED 05/03/12

TRANSMISSION FAILED WITHOUT PRIOR WARNING WHILE DRIVING AT 25 MPH. FORTUNATELY, WAS CLOSE TO HOME AND ABLE TO MAKE IT BACK TO MY DRIVEWAY. HAD CAR TOWED INTO SHOP AND THEY ADVISED ME OF A TOTAL "TRANSMISSION FAILURE". ALL SERVICES PERFORMED ON THE VEHICLE, NO UNUSUAL OR HARSH DRIVING CONDITION ON VEHICLE. *TR

WHILE DRIVING OUT OF THE PARKING SPACE TRANSMISSION STARTED MAKING VERY LOUD NOISE AND THEN GOT TOTALLY STUCK AND VEHICLE COULD NOT MOVE. IT WAS INCREDIBLY DIFFICULT TO LOAD AND ESPECIALLY UNLOAD THE CAR FROM THE FLATBED TRUCK. MY MECHANIC EVALUATED THE TRANSMISSION AND IT WAS BEYOND REPAIR AND NEEDED TO BE REPLACED. TRANSMISSION FLUID WAS TOTALLY BLACK. OF NOTE, THE MANUFACTURER'S STICKER ON THE TRANSMISSION SPECIFICALLY INDICATED NOT TO CHANGE TRANSMISSION FLUID. *TR

WHEN I WAS DRIVING THREE LIGHT TURNED ON AT THE SAME TIME. THE CHECK ENGINE LIGHT, VSC AND TRAC OFF LIGHT. I WENT TO A MECHANIC AND HE STATED THERE IS SOMETHING WRONG WITH THE SOLENOID. TOOK IT TO THE MECHANIC TO CHECK THE OIL PAN AND THE STOLENOIS IS GETTING CLOGGED BECAUSE THE TRANSMISSION IS SHOT. *TR

TRANSMISSION HAS FAILED. TRANSMISSION FAILED ON THE HIGHWAY WITH A MAX SPEED OF 70 MPH. FORTUNATELY THERE WERE NO INJURIES. I ENDED UP CALLING A TOW TRUCK TO TOW ME TO A TRANSMISSION SHOP WHERE IT SIT. I AM NOW READING ABOUT THE MANY WHO HAS SUFFERED AND IS SUFFERING TRANSMISSION FAILURE. WHY ISN'T THE GOVERNMENT ACTING ON FORCING LEXUS TO RECALL AND FIX THIS ISSUE? THIS IS NOT AN ISOLATED PROBLEM. FIRST AND LAST LEXUS. *TR

2002 LEXUS RX300 AUTOMATIC TRANSMISSION ISSUE. HAVE BEEN READING ON THE INTERNET AS WELL AS THIS SITE (16 TOTAL COMPLAINTS ABOUT TRANSMISSION/POWER TRAIN FOR THIS PARTICULAR VEHICLE). JUST THIS MORNING, MY WIFE (PRINCIPAL DRIVER OF THIS VEHICLE) TRIED TO PUT THE VEHICLE IN REVERSE (LOCATED INSIDE OUR HOME GARAGE). THE VEHICLE WILL NOT REVERSE. FROM READING OTHER COMPLAINTS, IT SEEMS THAT THIS IS NOW A MORE COMMON ISSUE WITH THIS MODEL OF LEXUS THAN EVER BEFORE? THE DANGER INVOLVED IN HAVING TO PLAY WITH A GEAR SHIFT; SHIFTING BACK AND FORTH FROM PARK TO REVERSE, OR REVERSE TO DRIVE, JUST TO MOVE INTO GEAR IS A HAZARD AND DANGER FOR A VEHICLE PARTICULARLY HOUSED IN A GARAGE. I'M ALSO LEARNING THAT OTHERS HAVE EXPERIENCED THIS MODEL OF LEXUS SUV JUMPING OUT OF GEAR AND LOCKING UP THE AXLES WHILE THE VEHICLE IS IN MOTION. LEXUS IS NOT AN INEXPENSIVE VEHICLE, AND OWNERS SHOULD EXPECT MORE FROM A VEHICLE OF THIS PRICE RANGE AND OVERALL QUALITY OTHERWISE. *TR

I'M WRITING TO MAKE YOU AWARE OF A SERIOUS SAFETY ISSUE WITH MY VEHICLE. IT STARTED AWHILE AGO, I HEARD A WHINING NOISE & HESITATION,HAD LEXUS CHECK IT OUT. THEY SAID & DOCUMENTED IN MY PROFILE IT WAS MY TIRE TREADS. I GOT THE BEST GOODYEAR TIRES FOR THAT VEHICLE AT THE TIME FORTERA'S. NOISE RATING I BELIEVE IS 8 OUT OF 10 (10 BEING QUIETEST). I LET IT GO & HAD MANY MORE OIL CHANGES SINCE THEN & NO MENTION OF ANY FLUIDS NEEDING TO BE CHANGED. MY CAR HAS ALWAYS BEEN DEALER SERVICED WHEREVER I LIVED. PAST 4YRS BEEN @ THOMPSON LEXUS,50 SWAMP ROAD,DOYLESTOWN, PA 18902. VIN:[XXX]. I CHANGE MY OIL RELIGIOUSLY EVERY 8WKS OR SO (MY OIL IS EXCEPTIONALLY CLEAN LIKE A NEW ENGINE) NOTHING WAS EVER SAID ABOUT MY FLUIDS. NONE OF MY PAPERWORK SHOWS RECOMMENDATIONS OF ANY FLUIDS NOR WERE THERE ANY VERBAL RECOMMENDATIONS ABOUT FLUID CHANGES.THEY DID RECOMMEND A TIMING BELT WHICH I DID BUT THEY ALSO STATED THAT I SHOULD HAVE MY WATER PUMP DONE AS WELL EVEN THOUGH NOTHING IS/WAS WRONG WITH IT. SO, I DID WHAT THEY SAID. BUT THINGS GOT WORSE. USUALLY WHEN I AM AT A STOP LIGHT/SIGN &/OR MAKING A LEFT TURN FROM A STOPPED POSITION & IM PULLING OUT INTO INTERSECTION, THE RPMS TEND TO GO UP BUT MY VEHICLE DOESN'T ACCELERATE/RESPOND WITH THE PRESSING OF THE GAS PEDAL. WITH THIS ONGOING INTERMITTENT ACCELERATION RESPONSE, IM SCARED BUT I NEED THE CAR TO GET FAMILY AROUND. I HAD ANOTHER OIL CHANGE & I TOLD THEM TO CHANGE TRANSMISSION FLUID. THEY ADVISED ME THE WHINING WAS THE TRANSMISSION & LEXUS DEALERSHIP DID NOT RECOMMEND THAT THE TRANS OIL TO BE CHANGED & IT IS A WASTE OF MY $100. I GOT IT VERBALLY & IN WRITING ON MY SERVICE RECEIPT. I BELIEVE THE ISSUE AT HAND (BASED ON RESEARCH) IS THE TRANSMISSION & DIRECTLY RELATED TO WORKMANSHIP (POOR DESIGN) & ALSO THE LACK OF KNOWLEDGE, OF TECHNICIANS, TO CHECK FLUIDS & RECOMMEND CHANGING CERTAIN FLUIDS AT CERTAIN TIMES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE PULLING INTO A PARKING SPACE IN MY OFFICE PARKING LOT, I HAD AN UNATTENDED ACCELERATION WHILE MY FOOT WAS ON THE BRAKE. THE CAR LUNGED OVER THE CURB, UP A SLIGHT INCLINE, HIT A SMALL TREE WHICH KNOCKED DOWN THE PERIMETER FENCE. I CALLED THE LEXUS DEALERSHIP AND THEY GAVE ME AN 800 NUMBER TO CALL. I REPORTED WHAT HAPPENED AND THEY SENT A TOW TRUCK TO BRING MY CAR TO THE DEALERSHIP BECAUSE I WAS AFRAID TO DRIVE IT. AT THE DEALERSHIP THEY INDICATED TO ME THAT I WAS NOT SUPPOSE TO BRING IT TO THEM SO I HAD THE MANAGER DRIVE IT TO THEIR COLLISION PLACE WHERE I HAD THE BUMPER REPAIRED. MY INSURANCE COMPANY DID NOT PAY FOR A RENTAL REPLACEMENT. THE REPAIR COST ME $250 (MY DEDUCTIBLE) + THE RENTAL CAR COST OF APPROX. $210.00. MY INSURANCE PAID FOR THE TREE AND FENCE REPAIR OF ABOUT $2,000+. MY CAR WAS SUBSEQUENTLY INSPECTED BY TOYOTA'S INSPECTION COMPANY. IT TOOK ABOUT 3-4 HOURS AND THE END RESULT WAS THAT THE CAR DID NOT HAVE ANY DEFECTS. I CONTINUE TO BE CONCERNED ABOUT WHETHER OR NOT THIS WILL HAPPEN AGAIN AND MAINTAIN A LARGE DISTANCE BETWEEN VEHICLES. IN 2007 MY CAR HAD A SIMILAR PROBLEM WHEN IT ACCELERATED TO A HIGH SPEED BECAUSE THE THROTTLE GOT STUCK DUE TO A MECHANIC'S SERVICE ERROR WHEN WORKED ON THE DAY BEFORE. SINCE TOYOTA SAID MY VEHICLE IS OKAY, I HAD TO PAY THE ALMOST $500 FOR THE REPAIR AND RENTAL CAR AND MY INSURANCE WILL PROBABLY GO UP DUE TO THE PAYMENT MADE TO MY COMPANY FOR THE TREE AND FENCE REPAIR. I THINK THE THROTTLE HAS A FAULTY DESIGN AND I TOLD TOYOTA THAT THIS WAS MY OPINION. *TR

ENGINE KNOCKS ON ACCELERATION, BURNS OIL BAD, HARD TO START, TRANSMMISION WILL NOT AUTO SHIFT INTO HIGH RANGE ON FREEWAY, CAR LURCHES WHEN GETTING UP TO FREEWAY SPEED

EARLY TRANSMISSION FAILURE ON EARLY MODEL LEXUS RX300 FROM 1997 TO 2003. I OWN A 2002 RX300 AND THE TRANSMISSION FAILED AT ABOUT 100,000 MILES. IT HAPPENED WITH NO NOTICE CAUSING MY ENGINE TO SLOW ON THE ROAD AND THEN WAS REAR ENDED BY ANOTHER VEHICLE. I SEEM TO BE A LUCKY ONE AS I READ THOUSANDS OF LEXUS RX300 OWNERS TRANSMISSIONS NEEDED TO BE REPLACED BETWEEN 70,000 AND 90,000 MILES. LEXUS/TOYOTA HAS DONE NOTHING TO ADMIT THEIR IS A PROBLEM WITH THE TRANSMISSION IN THIS CAR AND IN FACT DENIED ANY PROBLEMS TO MYSELF. IT IS COSTING OWNERS OF THESE VEHICLES TO OUTLAY BETWEEN $3,000 TO $6,000 FOR THE TRANSMISSION TO BE REPLACED. ALL YOU NEED TO DO IS GO ON THE CLUB LEXUS FORUM FOR LEXUS OWNERS AND TYPE IN TRANSMISSION PROBLEMS FOR RX300 AND YOU WILL SEE THOUSANDS OF OWNERS COMPLAINING. PLEASE DO EVERYTHING IN YOUR POWER TO MAKE LEXUS/TOYOTA ACKNOWLEDGE THE PROBLEM AND ISSUE A RECALL AND REIMBURSEMENT TO THOSE OWNERS OF THESE CARS. THANK YOU. *TR

TL* THE CONTACT OWNS A 2002 LEXUS RX300. THE CONTACT NOTICED THAT THE CHECK OIL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE OIL WAS CONTAMINATING THE ENGINE THROUGH A CRACKED PISTON RING. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE WAS 94,000 AND THE CURRENT MILEAGE WAS 96,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2002 LEXUS RX. THE CONTACT STATED THAT THE TRANSMISSION GEARS WOULD BECOME STUCK. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT THE TRANSMISSION WOULD NEED REPLACING. THE VEHICLE WAS NOT UNDER RECALL. THE MANUFACTURER WAS CONTACTED WHO STATED THAT THEY WOULD CONTACT THE DEALER FOR MORE INFORMATION ON THE FAILURE BEFORE MAKING A DECISION IF THEY COULD ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2002 LEXUS RX300. THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED WHEN THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE THE FAILURE WAS DIAGNOSED AS THE VEHICLE HAVING EXCESSIVE ENGINE SLUDGE. THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT IF HE HAD CONTINUED DRIVING THE VEHICLE, HE WOULD HAVE SEIZED AND DESTROYED THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 83,400.

IN ATTEMPTING TO PARK MY VEHICLE AT A STORE PARKING LOT, AT VERY LOW SPEED (<1 MPH) WITH MY FOOT ON OR HOVERING OVER THE BRAKE PEDAL, MY CAR LUNGED FORWARD, JUMPED THE 'STOPPER' AND RAN INTO A HANDICAP PARKING POLE. THE CAR ENGINE CONTINUED TO RACE/ACCERLERATE UNTIL I REMOVED THE KEY FROM THE IGNITION. THE STORE SURVEILLANCE SYSTEM CAUGHT THE ACCIDENT ON TAPE. HAD IT NOT BEEN FOR THE UPRIGHT CONCRETE POLE, MY VEHICLE VERY WELL WOULD HAVE CAUSED INJURY TO OTHERS. FORTUNATELY, NEITHER MY PASSENGER NOR I WERE INJURED. MY INSURANCE COMPANY FOUND NO DAMAGE TO MY BRAKES; AND RESULTING DAMAGE TO THE FRONT END HAS BEEN REPAIRED. HOWEVER, SINCE THE ACCIDENT, I HAVE HAD MY FRONT BRAKES REPLACED. I AM CONSIDERABLY MORE COGNIZANT OF SLIGHT ACCELLERATION OF THE VEHICLE WITHOUT MY ASSISTANCE!! *TR

TL*THE CONTACT OWNS A 2002 LEXUS RX300. WHILE DRIVING 35 MPH, THE TRANSMISSION FAILED. THE CONTACT STATED THAT WHEN HE ATTEMPTED TO ACCELERATE, THE VEHICLE WOULD NOT ACCELERATE AND WOULD NOT MOVE IN REVERSE. THE DEALER STATED THAT THE FAILURE WAS DUE TO POOR MAINTENANCE ALTHOUGH THE CONTACT STATED THAT HE FOLLOWED THE GUIDELINES ACCORDING TO THE OWNER'S MANUAL. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO STATED THAT THE TRANSMISSION REPLACED. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT; THE MANUFACTURER STATED THAT SOMEONE WOULD GET BACK WITH HIM. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 83,360.

STARTED TO NOTICE OIL ON THE FLOOR OF MY GARAGE. UPON INSPECTION FOUND TO BE TRANSMISSION OIL. TRANSMISSION OIL COOLER LINES GOING TO TRANSMISSION COOLER HAD RUSTED THROUGH WITH PIN HOLES. SEEMS THEY ARE LOW ENOUGH TO RECEIVE ROAD SPRAY. HAD TO REPLACE STEEL COOLER LINES. *TR

TL* THE CONTACT OWNS A 2002 LEXUS RX300. THE CONTACT STATED THAT IN AUGUST 2010, SHE NOTICED THAT THE OIL LIGHT WOULD ILLUMINATE AND THEN TURN OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE OIL WAS CHANGED. THE DEALER INSTRUCTED THE CONTACT TO TAKE THE VEHICLE BACK AFTER 1,000 MILES. SHE DID AND THE DEALER NOTICED OIL CONSUMPTION BUT COULD NOT FIND OUT WHERE IT WAS COMING FROM. THE DEALER STATED THAT ALL THEY COULD DO WAS TO INSTALL A NEW ENGINE OR TO HAVE THE ENGINE RECONSTRUCTED. THE DEALER CONTACTED THE MANUFACTURER WHO STATED THAT THEY WOULD PAY 80% OF THE REPAIR COSTS. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO FURTHER ASSISTANCE THAN THE 80%. THE VEHICLE WAS BEING REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 63,000. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

I EXPERIENCED SUDDEN UNINTENDED ACCELERATION IN MY 2002 LEXUS, RX300 ON 4 AUG, 2010. I WAS IN A PARKING LOT MAKING A LEFT TURN INTO THE PARKING AREA WHEN THE VEHICLE REVVED FULL THROTTLE AND SURGED FORWARD. I APPLIED THE BRAKES FULLY AND WHEN THE VEHICLE DID NOT FULLY STOP I PUT THE VEHICLE IN NEUTRAL WHILE STILL APPLYING THE BRAKES AND STOPPED THE VEHICLE. IT WAS STILL IDLING FULL THROTTLE. I SHUT IT OFF AND LET IT SIT A FEW MINUTES AND STARTED IT AGAIN. IT WENT TO FULL THROTTLE AND WOULD NOT THROTTLE DOWN. I THEN WENT UNDER THE HOOD AND TRIED TO JIGGLE THE ACCELERATOR LINKAGE BUT TO NO AVAIL. I CALLED THE LOCAL TOYOTA SERVICE DEPARTMENT AND THEY TOLD ME TO GET THE VEHICLE THERE. I HAD IT TOWED TO THE SERVICE CENTER. THEY WOULD NOT DO ANY WORK ON IT OR EVEN LOOK AT IT BECAUSE IT WAS A LEXUS AND THEY HAD BEEN INSTRUCTED NOT TO DO ANYTHING WITH UNINTENDED ACCELERATION PROBLEMS ON ANY TYPE OF VEHICLE THAT WAS NOT A TOYOTA EVEN THOUGH LEXUS IS MANUFACTURED BY TOYOTA. I HAD TO GET IT TO A LEXUS DEALER IN TUCSON, AZ (~80 MILES AWAY) FOR DIAGNOSIS. THE LEXUS DEALER SERVICE CENTER DIAGNOSED THE PROBLEM AS A BENT THROTTLE CABLE. SOME HOW A COVER HAD COME LOOSE AND THE CABLE WAS EXPOSED FROM ITS SHEATH AND BENT. I AM SURE THE LEXUS OF TUCSON SERVICE MANAGER, MR. PAUL MINOR COULD EXPLAIN IT EXACTLY BUT THAT IS MY INTERPRETATION OF WHAT HE EXPLAINED TO ME. I ASKED HIM HOW THIS COULD HAVE HAPPENED AND HE SAID HE DID NOT KNOW. THE REPAIR WAS ACCOMPLISHED FOR ~$365.00 PARTS AND LABOR. I WILL HAVE THE CAR BACK ON FRIDAY 20 AUG, 2010. I WILL HAVE THE OLD/BAD PARTS ON HAND. I FEEL THIS IS A PROBLEM IN DESIGN THAT LEXUS SHOULD TAKE RESPONSIBILITY TO REIMBURSE ME AND TO ISSUE A SAFETY RELEASE AND RECALL. THERE SHOULD BE A FAIL SAFE IF THE THROTTLE CABLE SHOULD BEND. IN MY CASE THE BENT CABLE CAUSED A FULL THROTTLE CONDITION AND SUDDEN UNINTENDED ACCELERATION. I WAS FORTUNATE THAT I WAS AWARE OF WHAT TO DO IN THAT SITUATION AND THAT A PEDESTRIAN OR ANOTHER VEHICLE. *TR

2002 LEXUS RX300 85000 MILES THE STEEL LINES RUNNING TO THE TRANSMISSION OIL COOLER STARTED TO LEAK. UPON INSPECTION THEY WERE FOUND TO BE RUSTED THROUGH. THE LINE MUST BE IN A BAD PLACE AND RECEIVE ROAD SPRAY. *TR

TL* THE CONTACT OWNS A 2002 LEXUS RX300. THE CONTACT STATED THAT THE ENGINE FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER YET THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT STATED THAT THE ENGINE WAS REPLACED WITH A USED ENGINE WITH GREATER MILEAGE THAN THE ORIGINAL FAILED ENGINE. THE CONTACT STATED THAT THE REPLACEMENT ENGINE ALSO EXPERIENCED A FAILURE WITH AN UNKNOWN ELECTRONIC COMPONENT. THE MANUFACTURER DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE THE WAS 70,000. UPDATED 12/23/10*LJ THE CONSUMER STATED THE ENGINE OIL DEPLETED AT AN EXCESSIVE RATE, DESPITE REGULAR OIL CHANGES. UPDATED 01/03/11