2017 Lincoln Continental Complaint Log

Vehicle: 2017 Lincoln Continental Black Label VIN: [XXX] I am reporting a seriously catastrophic brake system safety failure. The brake pedal intermittently travels to the floor with little to no resistance, resulting in a sudden loss of hydraulic braking pressure and significantly increased stopping distance. The braking response is spongy, inconsistent, and unreliable. A “Low Brake Fluid” warning appears despite no visible external leak, suggesting an internal hydraulic failure. I almost hit a vehicle from behind on several occasions before finally stopping to safety due to these issues that occurred. All of this occurred without any warning indication. The master brake cylinder has already been replaced with a true Lincoln/Ford part; however, the issue persists. This indicates a deeper system-level defect rather than normal wear and tear. The vehicle is currently unsafe and dangerous to operate due to the risk of complete or partial brake failure. Lincoln/Ford have already acknowledged that there is definitely an issue with the braking system. The failure symptoms are consistent with internal hydraulic brake system defects and are similar in nature to known issues reported in other Ford/Lincoln vehicles built on related platforms, including 2017–2018 Ford F-150 and Lincoln Navigator models (TSB 21-2241 and Recall [XXX] ), although this VIN is not currently included in a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Doors open while driving , happened 4 times in the last month . Back right door and drivers door 2 occasions on both doors . On line it says all Lincoln Continentals from 2017 2018 and 2019 were recalled and there telling me mine is not on the recall . This is a very dangerous situation this is my wives car and she does not like driving it anymore .

Upon startup 2 error messages appear. Driver Side Door Defaults Adaptive Cruise Control Default

The contact owns a 2017 Lincoln Continental. The contact was unable to open the rear doors after several attempts. The contact associated the failure with NHTSA Campaign Number: 19V077000 (LATCHES/LOCKS/LINKAGES); however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 95,000.

My car has had 1 or all 4 of the outside door latches fail for 3-4 times now over its lifetime. Only under warranty for 10 years or 100k miles. Very expensive repair, at 1500 for 1 latch, or 5500 for all 4. This is almost the value of the whole car now. This happens to ALL Lincoln Continentals and is very infamous & common for them & should be a lifetime recall warranty item for safety. Also, both Catalytic convertor show to be failing within 150k-165k miles which is way too soon. And another very expensive fix.

I have a 2017 Lincoln Continental that started off last year not letting me open one of my back doors from the outside (which I did take to the dealership and got a quote but was too expensive), two weeks ago, it was both back doors not opening from the outside, then last night, the front passenger door stopped opening from the outside. It does not matter if I have the doors locked or not, I cannot open the three doors from the outside. There is a recall for this condition, but not on my VIN. I am worried that I am not going to be able to get into my car at all soon, and this is concerning since I do take my husband and pets with me sometimes. My husband has had triple bypass surgery and if something happened and I could not get to him, this would be a major safety issue.

The rear doors on my 2017 Lincoln Continental do not open from the outside when the exterior handle button is pressed. The doors do open from the inside. This failure is very similar to the symptoms described in Ford’s existing recall for defective door latches on 2017 Continental vehicles, but my VIN is not included in the recall. This is a safety hazard because first responders or bystanders may be unable to open the rear doors from outside during an emergency such as a fire or crash. I am requesting that NHTSA investigate whether the recall should be expanded to include additional VINs, including mine. The failure was intermittent initially and then the door latches eventually stopped working completely (from the exterior.

Can't open the passenger side front door from the inside.

I have a 2017 Lincoln Continental that the passenger side front door will not open from the inside.

antifreeze mix with oil , now my motor is bad only had care for 8 months , coolant system ran hot all of a sudden , warning light of overheating stopped asap and had car towed, first appearence on 09/28

The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 19V077000 (LATCHES/LOCKS/LINKAGES). The contact had the trunk latch repaired under the recall. The contact stated that two years later the trunk latch failed. The trunk could be closed; however, the trunk failed to latch securely, and a rope was used to keep it securely closed. The contact stated that on a separate occasion, while driving 40 MPH, the wrench warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the motor mount had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 76,000.

The 2017 Lincoln Continental started using electronic door latches. When they fail, there is no way to open the door from the outside other than to break the window. The driver side door is the only door that has an emergency escape latch. If someone is trapped inside the car, even though the door is unlocked, it will not open if the switch is faulty. There is a notice online calling out the issue [XXX] . I believe this is a safety issue because if a child or unconscious passenger is in the vehicle during an accident, the door cannot be opened without breaking the glass. They cost several hundred dollars to fix and should be on the MFR to replace due to safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Lincoln Continental. The contact stated that the front passenger’s side door failed to open as intended. The contact had to exit the vehicle and used the exterior door handle to open the door. The contact stated that a warning light was illuminated, but had disappeared afterwards. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, approximately six months later, the front driver’s side door failed to open as intended. The door was opened using the exterior door handle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The contact received a renewal registration and was informed that there might be a recall on the VIN. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 19V077000 (LATCHES/LOCKS/LINKAGES). However, the VIN was not included. The failure mileage was approximately 50,000.

Door default warning appears when starting the vehicle.

Rear passenger door will not open. Lincoln has active recalls on other VINs but mine is not included. I ask that mine be included. My door will occasionally pop open, but the most common problem is the handle will not engage from the outside. My Lincoln has the door handle on the trim piece. This is a common recall but my car is not included. It needs to be as not being able to open a door or it randomly opening poses threat or harm to myself and my family.

THE FRONT RIGHT DOOR DOES NOT CLOSE. THE DOOR SWINGS OPEN AND DOES NOT LATCH CREATING A SAFETY ISSUE FOR THE PASSENGER RIDING IN THE FRONT SEAT. MY CAR IS PRESENTLY AT PLANET FORD IN HOUSTON TEXAS WHERE THEY ARE CHARGING ME $2000 FOR THE REPAIR, WHICH I FEEL IS NOT MY FAULT FOR THIS DEFECTIVE ISSUE. THIS PROBLEM DID OCCUR EARLIER BUT WE WERE ABLE TO CORRECT IT BY CLICKING THE LOCK. THAT IS NO LONGER WORKING FOR US, SO WE TOOK IT IN FOR REPAIRS.

Door warning

Recall 19V-077 was performed in 2019. On [XXX] The passenger front door was closed and is now unable to open again from the inside or outside. A message is displayed on the dash stating "passenger front door open". Called Lincoln corporate support and spoke with Elaine, she told me the recall has already been performed, and cannot be performed again under any type of warranty or extension as the recall had a cutoff date and has "expired". No parts warranty on the superseded parts either. Told me I will have to come out of my pocket for diagnosis and repairs of the faulty parts installed under their safety recall. Considering the door is not fully latched and can just randomly open on its own given the right conditions this is neglect for my safety and other drivers or pedestrians on the road that may be near the moving vehicle if the door were to open on its own. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Lincoln Continental. The contact stated while driving at approximately 40 MPH and coming upon a red traffic light, the brake pedal was depressed; however, the vehicle failed to stop, and the brake pedal went to the floorboard. The contact activated the parking brake to stop the vehicle. The contact became aware of brake fluid underneath the vehicle near the wheel and brake hose. The contact took the vehicle to a body shop nearby and a certified mechanic inspected the vehicle and diagnosed that the brake hose had failed. The brake hose and brake line had been replaced. The contact became aware of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle was taken to the dealer who confirmed that the brake hose had failed. The manufacturer was made aware of the failure and stated that due to the failure not being caused due to an accident there would be no assistance. The failure mileage was 90,000.

Door latch failed and will not unlock the front passenger door. Dangerous situation if the battery dies. Similar recall but Lincoln said there's nothing they can do only 2019 was recalled for that. Would not make an exception. Dealer was surprised and advised me to report.

The contact owns a 2017 Lincoln Continental. The contact stated that the rear passenger’s side door could not be opened from outside the vehicle while using the exterior door handle. The contact stated that the rear passenger’s side door was occasionally independently unlatched and was unsecured. The failure occurred while driving and while the vehicle was parked. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V077000 (LATCHES/LOCKS/LINKAGES). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 112,000.

The driver side rear passenger door would not latch closed and had to be secured to drive to dealer through the use of a seat belt through the inside door handle. This occurred at approximately 79,000 miles. This repair was not covered by dealer. This was a latch and motor repair of $1,000, also caused an expense of an additional $550 to me of a rental car as dealer did not get a part for 6 days. Lincoln Concierge could care less, just awful customer relations from Ford/Lincoln.

The driver side passenger door handle failed and would not open from the outside. This occurred at approximately 75,003 miles. This repair was just outside my extended vehicle warranty.

The contact owns a 2017 Lincoln Continental. The contact stated that the passenger’s side rear and the passenger’s side front door latches were inoperable. The contact stated that the doors could not be opened from outside of the vehicle. In addition, the contact stated that the driver's side front door latch was inoperable. The contact stated that the driver's side front door was not able to be opened from outside the vehicle. The contact stated the failure had previously occurred in November 2023. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact stated that the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 60,000.

The contact owns a 2017 Lincoln Continental. The contact stated that on numerous occasions after the vehicle was shifted into park, the front driver’s and passenger side door latch failed to engage. The contact stated that he had to manually unlock the door to exit the vehicle. The contact stated that the electronic door latch intermittently operated. No warning light was illuminated. The vehicle had not yet been diagnosed or repaired. The dealer was not notified of the failure. The contact referenced NHTSA Campaign Number: 19V077000 (Latches, Locks, Linkages). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and advised to contact the NHTSA Hotline. The failure mileage was approximately 45,720.

The contact owns a 2017 Lincoln Continental. The contact stated that he noticed there was corrosion under the trunk lid, down the left side, and at the top. The vehicle was taken to the local dealer, who confirmed that there was corrosion on the trunk aluminum. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the Warranty had expired. The failure mileage was approximately 25,000.

The contact owns a 2017 Lincoln Continental. The contact stated while driving approximately 35–40 MPH, the parking brake activated, causing the driver to swerve, as the tires squealed. The driver was able to pull over. The contact was unable to release the parking brake. The vehicle was in LIMP Mode. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the ABS brake module had malfunctioned. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 150,000.

The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated the part became available and the camera has been replaced.

The contact owns a 2017 Lincoln Continental. The contact received notification of Customer Satisfaction Program: 22M03 (Replace front and/or side cameras if foggy); however, the dealer declined to perform the repair. The contact stated that while driving at an undisclosed speed, the side cameras were intermittently foggy. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and declined the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000.

2017 LINCOLN CONTINENTAL. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-644. THE CONSUMER CONTACTED THE DEALER ON THREE OCCASSIONS AND INFORMED THE PARTS WERENT AVAILABLE TO REPAIR THE RECALL.

The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The driver door would not latch closed all of a sudden, had to be secure to drive to dealer through the use of a seat belt through the inside door handle. This occurred at approximately 65,000 miles. This repair was within my extended vehicle warranty.

The contact owns a 2017 Lincoln Continental. The contact stated that the rear driver’s and passenger’s side doors could no longer be opened from outside the vehicle. The doors could only be opened from the inside of the vehicle. The failure was also intermittent with the front driver’s and front passenger’s side doors. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 156,000.

Drivers door latch will NOT lock/engage after opening door.

The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-up camera alarm operated as needed; however, the display screen was not clear while reversing. The manufacturer was made aware of the failure. The approximate failure mileage was 72,000. VIN tool confirms parts not available.

The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that he had experienced a clouded rear view camera image. The contact stated that he contacted the dealer and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 25,000. VIN tool confirms parts not available.

The contact owns a 2017 Lincoln Continental. The contact stated that the back over prevention camera was fuzzy and distorted. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was 70,000.

Drivers side rear door wont unlock

The contact owns a 2017 Lincoln Continental. The contact stated upon reversing, the rearview camera was significantly foggy, impairing his vision of the road. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention). The vehicle was taken to the dealer, where it was diagnosed that the rearview camera needed to be replaced; however, parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000. VIN tool confirms parts not available.

3 of the 4 doors stopped opening from the outside. The door handles were completely inoperable.

Driver side rear door does not open from outside nor the inside . This is a safety concern because in an event of emergency we need to be able to exit the vehicle through all doors

The contact owns a 2017 Lincoln Continental. The contact stated that upon attempting to open the doors, the doors failed to open. The contact stated that the driver’s and passenger’s side front doors failed to open from inside the vehicle, and the rear driver’s and passenger’s side doors failed to open from inside or outside. The vehicle was taken to a dealer where it was diagnosed and determined that the exterior door handles needed to be replaced and that the failure was related to Technical Service Bulletin: 18-2327. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages). The manufacturer was not made aware of the failure. The failure mileage was unknown.

I turned on my heated seats and felt my back burning. I turned it off and called the dealer immediately and noted my brand new winter arctic coat had a hole in it, the seat had a hole in the air bladder of the seat and the entire car was smelling of burning. I have owned the car without problems. My back had a first degree burn

Defective E-Latch (press button activated door latch), rear passenger side door. The button is defective- subject to recall, however, my VIN not included. In addition to the defective button installed on our car; this car has a safety design defect in that the manufacturer has not provided the rear passengers a mechanical means of escape in the event of an accident and the button malfunctions or is defective (as is the case with our vehicle). The manufacturer provides such a latch for the front seat passengers. But apparently had no concern for the safety of the rear passengers. I called Lincoln and alerted them to my concerns- they refused to replace my defective button (car out of warranty and not subject to the VIN specific recall) and similarly were unconcerned regarding my concerns over the hazards presented by the negligent design. All of these cars should be recalled and those E-Latches replaced and the rear doors retrofitted with an emergency mechanical latch.

The contact owns a 2017 Lincoln Continental. The contact stated that the front driver’s side door failed to close and lock automatically as designed. The contact took the vehicle to the dealer who stated that the latch needed to be replaced. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 20,000.

The contact owns a 2017 Lincoln Continental. The contact stated while driving into her garage, there was an abnormal sound heard. The neighbor arrived and inspected the vehicle and saw that the sound board had detached and was located underneath the rear passenger’s side tire. The neighbor placed the detached part into the trunk and took it to the dealer. The vehicle was taken to the dealer and diagnosed that the passenger’s side rear inner shield was detached and was missing the required fasteners. The dealer replaced the passenger’s side rear inner wheel housing. The manufacturer was not made aware of the failure. The failure mileage was 61,554.

WHILE DRIVING DRIVER SIDE DOOR OPENED AND WOULD NOT CLOSE. AFTER A NUMBER OF TIMES ATTEMPTING TO CLOSE THE DOOR, IT FINALLY DID PROPERLY CLOSE.

THE EXTERIOR DOOR LATCHES WILL NOT OPEN FROM THE OUTSIDE ON THE PASSENGER SIDE OF THE VEHICLE

TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE FRONT AND REAR DOORS FAILED TO OPEN FROM THE OUTSIDE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT STATED THAT THE VEHICLE HAD BEEN REPAIRED AT STEVENS FORD LINCOLN (717 BRIDGE AVE, MILFORD, CT 06460, (203)876-6464). THE CONTACT STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THE REPAIR HAD TO BE PAID FOR OUT OF POCKET. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.*DT*JB*DT

DECEMBER 26 2020, UPON ATTEMPTING TO EXIT THE FRONT PASSENGER SEAT, THE DOOR WOULD NOT OPEN WHEN BUTTON DEPRESSED TO OPEN THE DOOR AND ALLOW PASSENGER TO EXIT. DOOR ONLY ALLOWED FOR EXIT WHEN OPENED FROM THE OUTSIDE HANDLE. INABILITY TO EXIT VEHICLE PUTS LIVES IN DANGER. VEHICLE WAS PARKED WHEN INCIDENT OCCURRED