2019 Lincoln MKC Complaint Log

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000(Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to remedy the recall repair. The manufacture was notified of the issue. The VIN tool confirmed parts are now available.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue but referred the contact to the dealer. The contact had not experienced a failure. Parts distribution disconnect.

Received recall notice and advised in AUG in letter that parts were available . Made appt with Nick Mayer Lincoln Mayfield Hts Ohio for 9/6 8:00 am. While on the way they called to say they cant do it because they didn't have the parts. I visited on 9/11 and discussed with the service manager that I was on the list and they would contact me////// Watching the Cleveland news tonight I see that there was a fire of a 2019 MKC3 . I will be 81 years old very soon and really don't need this [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Recall - 23S28 - NHTSA recall 23V378 I have not been able to get my dealership to return my calls or fix this recall - Monadnock Ford 119 Monadnock Highway Swanzey, NH 03446 I contacted them back in August and they finally (after multiple efforts) got back to me in November and asked for my info. I asked for an eta and they told me parts were on backorder. I have contacted them via their website, phone and email multiple times for an update with no reply.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while the vehicle was parked at a gas station the vehicle caught on fire. The dealer was made aware of the issue. The manufacturer was made aware of the issue. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Camelback Lincoln (1400 E Camelback Rd, Phoenix, AZ 85014) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

See attached document for complaint

Recall 23S28 on my vehicle has never been repaired. have contacted dealership several times and have been told I would have to wait for part. Three months is not acceptable . I have tried to call 888-327-4236 and line does not connect. Also tried to email NHTSA.gov and will not go through.

My car has been in and out of the shop since I purchased it, while still under the company’s warranty. I have went months without my vehicle at times. I feel these issues were directly related to a known engine failure/faulty engine by the manufacturer. My car was in a shop for nearly two months due to a rough idle without any diagnosis because it wasn’t producing a code. I brought the vehicle back in around a month later due to the same rough idle and was told the vehicle needed a new purge valve. Currently, my vehicle is at a Ford dealership waiting for a new engine to be installed. My vehicle was misfiring at start up, but my check engine light never illuminated. My coolant reservoir was completely empty. I found out that coolant was leaking into the engine compartment. I have been without my vehicle for a month now. At minimum Ford/Lincoln should be reimbursing the cost of my replacement engine since this is a known issue. Overall, I feel this should fall under a recall. I have a two year old daughter and driving this vehicle was a safety risk. Had I known about these issues I would not have purchased the vehicle. Ford/Lincoln failed to disclose that these vehicles have a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure. Ford/Lincoln failed to disclose these defects create a safety risk, because the lack of coolant created by the leaks causes overheating and can result in the cylinder head cracking, total engine failure, and/or engine fires.

The contact owns a 2019 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who informed the contact that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 37,000.

The contact owns a 2019 Lincoln MKC. The contact stated that the vehicle was experiencing a rough start. Additionally, the contact stated that while driving at various speeds, the vehicle hesitated to respond upon depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 70,000.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I received a recall in July 2023 recall (23v378). It has now been six months of parking my car outdoors. I have contacted the dealership 3 times to no avail about the repair. Last contact was on 1/24/2024 no returned phone call.

One morning I started the car and it was running rough. Soon after the engine light went on. We contacted the Ford dealership and they advised us that they could not examine the vehicle until next week and advised us to go to the local car dealership who would run a diagnostic and we code take the results to the dealership and they would check the error code for what may be causing the engine light to come on. We took the car to a local car parts store who ran a diagnostic then took the error code to the local Ford dealership who informed us that the error code showed a problem with misfire of some kind and they could not look at the car until the follwowing week. The dealership stated it was okay to drive the car until next week when they can look further into the problem. We drove the car for a few days when the car showed that it was overheating. We then took the car to a car parts store near by (different from the previous car part store) who found the car was low on antifreeze and refilled the car with antifreeze. A few days later the Ford dealership examed the car and found the engine was leaking antifreeze into the cylinder. The dealership infomed us that service advisory that this was a know problem with this Make and Model of vehicle and stated this was a "design flaw" with this engine.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Lincoln MKC. The contact stated that after the vehicle was parked, the following day, he attempted to start the vehicle, but the vehicle failed to start. The contact stated that after several attempts, the contact notified a friend, and the vehicle was jumpstarted. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The contact received notification of the NHTSA Campaign Number: 23V378000 (Engine). Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 51,000.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact stated that while her son was driving at an undisclosed speed, the vehicle started to shudder. The engine overheated warning light and the check engine warning light was illuminated. The contact’s son was able to drive the vehicle to the contact’s residence. The contact then stated that after the vehicle had been parked for approximately two days, she started the vehicle and the vehicle started to shudder with the engine overheated warning light, and the check engine warning light illuminated was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the battery and unknown wiring harnesses and sensors had failed and an in-line fuse to the battery monitor sensor power circuit needed to be replaced. The vehicle was repaired; however, the contact stated that the failure recurred. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound at the front center underneath the vehicle. The contact then stated that she received notification of NHTSA Campaign Number: 23V378000 (Engine). The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 59,000.

https://abc7chicago.com/ford-lincoln-mkc-suv-recall-fire-concerns/13337855/ The issue stems from a battery monitoring sensor that, because of where it's placed in the vehicle, could get damaged when the battery or electric components around it are serviced. The damage could cause a short circuit that, because there's no fuse in the circuitry, could lead to overheating and a fire. The vehicles involved are model year 2015 through 2019 Lincoln MKC SUVs I am reporting this because of the article that was distributed (above). Per your site, I do not have a recall. Per the Lincoln dealer I do, but they cannot allow me to come in for remediation due to not having guidance from Lincoln yet. Raising further awareness that this is an issue.

In June of 2023, a potential fire recall was issued. Contacted two dealerships, was told no parts available. In August 2023, a second notice regarding fire (whether car is running or parked). Called dealer and was told “no parts yet, out on wait list, no idea when parts will come in.” Called several times.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue but referred the contact back to the dealer. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact attempted to jumpstart the vehicle however, the battery failed. The vehicle started getting hot and the battery terminal was disconnected. The vehicle was towed to the residence and remained their inoperable. The contact called the dealer and was informed that the manufacturer only provided 2 parts per week per dealer for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,000. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000(Engine); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact stated that she had disconnected the battery. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

I had my winter tires replaced with my summer tires. The repairman told me that the lug nuts were swelling and shouldn’t be put back on the vehicle, they may not be removable if there was a need to do it roadside. They said that this is an extremely prevalent problem with ford vehicles and Ford was not taking ownership of the problem. They even recommended that I NOT replace them with OEM parts but to buy after market uncapped lug nuts. They had a large box of defective lug nuts sitting in the repair area.

I purchased this vehicle less than 30 days. It had 29,257 miles. From day one, the vehicle came with no heating. When you push for heat, the cold AC blows. The part is in national back order. Secondly, when driving car at 20- 45 miles there is vibration, like a window is down when on a highway, but I'm driving in my neighborhood with all windows up. The vibration is unbearable. Thirdly and most importantly, when I slow to break, the car revs up, as if it won't stop. This is very unsettling. I'm never at ease because of this. This is a newer vehicle. There's a Toyota Camry 2011 and a Mitsubishi Outlander 2018 outperforming my newer Lincoln MKC 2019. I'm now afraid to drive the MKC because of the safety concerns. I just bought the car in October 5, 2022. I've reported this to corporate Lincoln. I don't understand why there hasn't been a recall. I do notice a flood of these vehicles in the market for sale. I'm afraid to drive this vehicle.

My 2019 Lincoln MKC has a coolant leak internal the engine. It is a known issue listed on the TSB (Technical Service Bulletin), however, Lincoln does not want to knowingly issue a recall. It has been informed as well per a Lincoln Dealership Service Advisor that several Lincoln’s have been in the dealership with this specific issue In which they feel that Lincoln should issue a recall, however, has not due to them not wanting to be responsible for replacing multiple engines due to the financial expense. I have spoken to Lincoln corporate in which they agreed to assist with the expense, however, will not cover the full amount. I have researched as well as paid over $600 to have a Auto shop confirm that the issue being experienced is not something that one can cause themselves directly to a vehicle regardless of the mileage. This is a 2019 Lincoln MKC in which should absolutely not be taking place as well unsafe and concerning with having a minor traveling in the vehicle. TSB 19-2208

Not always, but when it is wet raining weather the wipers will not work properly. They slow step across the windshield and/or stop working all together. This was repaired a few months after we purchased the vehicle in September 2019. It happen again in March 2021 and now in May 2021. The dealer kept the vehicle for two weeks in March and said it was a ground wire issue. I took the vehicle back May 2021after running into rain and they wouldn't work, but started working by the time I got it back to the dealer and the rain had stopped. We are worried that at anytime we could run into rain and they could stop working, we have been lucky that the times it stopped working it was daylight and not at night.

I have been noticing that when my rear camera goes out that it takes out the heater controls, the maps and the radio and my screen goes totally blank, is this another issue or is it all related. Thank you.

TL* THE CONTACT LEASED A 2019 LINCOLN MKC. THE CONTACT STATED THE TRUNK FAILED TO OPEN. THE CONTACT STATED THAT THE INTERIOR LIGHTS WERE ILLUMINATED. THE LIFTGATE AJAR MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO PREMIER LINCOLN (5001 GLENWOOD RD, BROOKLYN, NY 11234, (888) 643-4603) AND THE CONTACT WAS INFORMED THAT THE DEALER WOULD NOT SERVICE A LEASED VEHCILE NOT PURCHASED OR LEASED FROM THE DEALER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE ISSUES. AN APPOINTMENT WAS SCHEDULED WITH AN UNKNOWN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE DRIVING MY VEHICLE ON A HIGHWAY, SMOKE STARTED TO COME FROM THE HOOD. THIS IS APPROXIMATELY 10-15 MINUTES AFTER I HAD BEEN DRIVING THE VEHICLE. THE SMOKE BECAME WORSE AND LUCKILY I WAS ABLE TO PULL OVER TO TURN THE VEHICLE OFF. THE SMOKE CONTINUED TO INTENSIFY AND STARTED TO COME THROUGH THE VENTS. I EXITED THE VEHICLE AND SAW FIRE UNDERNEATH THE THE CAR. NOT TOO LONG AFTER THE ENTIRE HOOD OF THE VEHICLE WAS ENGULFED IN FLAMES, WHICH CAUSE THE WINDSHIELD TO BUST. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO PUT THE FIRE OUT. THE FIRE REPORT (XXX)DEEMED THIS AS ACCIDENTAL AND BELIEVE A MECHANICAL FIRE.*DT ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB*JB

VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING ON THE HIGHWAY. THE ERROR MESSAGE "THE VEHICLE HAS SHUT DOWN" APPEAREDIN ON THE DASHBOARD. HAD THERE BEEN A TRANSPORT TRAILER BEHIND US, WE COULD HAVE BEEN KILLED. FORD CUSTOMER SERVICE IS DOING NOTHING FOR US. VERY DISAPPOINTING AS MY MOTHER NOW HAS TO DRIVE A VEHICLE THAT SHE IS AFRAID TO DRIVE. THIS CAR IS UNSAFE!