2010 Lincoln MKX Complaint Log

UPON MORNING START UP, THERE IS A HIGH PITCH WHISTLING SOUND WHICH LASTS APX THE FIRST 15 MINUTES OF DRIVING TIME.IT CAN BE HEARD INSIDE & OUTSIDE THE CAR & WITH THE RADIO ON OR OFF.I HAVE COMPLAINED SINCE ABOUT FEB 2014 ABOUT THIS SOUND WHILE THE CAR WAS STILL UNDER ITS BUMPER TO BUMPER WARRANTY.I REQUESTED EACH TIME THAT THE DEALERSHIP HAVE A FEMALE LISTEN FOR THE NOISE AND THEY DID NOT DO THAT.IT IS A KNOWN FACT THAN MEN LOSE THEIR HEARING IN THE HIGH FREQUENCIES THE DEALERSHIP PERFORMING MY INITIAL MAINTENANCE DID NOT NOTE THIS ISSUE ON THE REPAIR ORDER, ALTHOUGH I REPORTED IT TO THEM SEVERAL TIMES.THE SECOND DEALERSHIP HAD A FEMALE EMPLOYEE LISTEN FOR IT; SHE WAS ABLE TO HEAR AND POINT OUT THE SOUND TO THE SERVICE ADVISOR WHO THEN DID HEAR THE SOUND.THEY ARE NOT CERTAIN, BUT BELIEVE THAT THE SOUND IS COMING FROM THE FUEL PUMP INSIDE THE FUEL TANK. SINCE THIS IS NOT LOOKED UPON AS A FAILURE, ONLY A NUISANCE, I AM TOLD IT IS NOT COVERED BY MY EXTENDED WARRANTY AND FRANKLY, I FEEL IT SHOULD HAVE BEEN RESOLVED UNDER MY BUMPER TO BUMPER WARRANTY! I FOUND THIS EXACT COMPLAINT IN TWO YOU TUBE VIDEO RE: 2008 FORD EDGE HTTPS://WWW.YOUTUBE.COM/WATCH?V=ROCO7_TGJHG AND HTTPS://WWW.YOUTUBE.COM/WATCH?V=HQCUNSY1ENC .ACCORDING THE TO PERSON WHO POSTED THESE 2 VIDEOS, HIS DEALERSHIP COULD NOT IDENTIFY/FIX THE PROBLEM, SO HE SOLD HIS 2008 FORD EDGE. IN MY OPINION, THIS IS NOT A "NORMAL" OR ACCEPTABLE SOUND TO LISTEN TO EACH MORNING AT START UP. I FEEL THIS SOUND IS ACTUALLY DAMAGING MY HEARING SINCE I AM EXPOSED TO IT FOR SO LONG EACH DAY. CONTINUAL SOUNDS LIKE THIS ARE NOT HEALTHY FOR THE EARS! SINCE IT IS AGAINST THE LAW, I CANNOT DRIVE WITH EARPLUGS TO MINIMIZE THE DAMAGE TO MY HEARING. THIS IS THE 3RD ISSUE I AM REPORTING REGARDING THIS VEHICLE. THE OTHER TWO REGARD THE EMERGENCY BRAKE AND THE DRIVER'S SEAT INTERMITTENTLY ROCKING WHILE DRIVING. *TR

THE VEHICLE WAS IN OUR GARAGE WITH THE DOOR CLOSED AND THE REAR HATCH WINDOW SHATTERED. THE WINDOW IS COMPLETELY SHATTERED WITH TWO SOFTBALL SIZED HOLES WHERE THE GLASS WAS BLOWN OUT ONTO THE GARAGE FLOOR. NO ONE WAS IN THE CAR NOR THE GARAGE WHEN THIS HAPPENED AND THERE WERE NO ITEMS IN THE CAR THAT COULD HAVE CAUSED THE DAMAGE. WE HAVE NOT MOVED THE VEHICLE HOPING LINCOLN WOULD CARE ENOUGH TO COME AND SEE WHAT HAS HAPPENED. THEY TOLD US THEY WOULD NOT SEND ANYONE TO VIEW THE WINDOW. THE CONCERN IS THAT THIS IS A SAFETY ISSUE THAT COULD POSSIBLY INJURE A PASSENGER. THIS REPORT IS PROVIDE EVIDENCE OF OUR EXPERIENCE. *TR

I AM NOT SURE IF THIS IS THE RIGHT PLACE TO PRESENT THIS ISSUE, BUT WILL EXPLAIN MY CONCERN HERE. I HAVE AN ISSUE WITH THE LOCATION OF THE DRIVER'S SEAT LOCATION IN MY LINCOLN MKX. I AM 6'2" TALL AND HAVE LONG LEGS. I HAVE HAD A KNEE REPLACEMENT WHICH LEFT ME WITH REDUCED RANGE OF MOTION IN MY LEG. MY ISSUE IS THAT I CANNOT STRAIGHTEN MY LEG OUT ENOUGH TO BE COMFORTABLE WHILE DRIVING DUE TO THE LIMITED REARWARD MOTION OF THE SEAT. IN SPEAKING WITH THE SERVICE MANAGER AT THE DEALER WHERE I PURCHASED THE VEHICLE, HE SUGGESTED THAT I CONTACT FORD/LINCOLN DIRECTLY. IN DOING SO, THEY ADVISED THAT CONTACT YOU PEOPLE AT THIS E-MAIL ADDRESS. IT IS MY INTENTION TO POINT OUT THIS MATTER TO YOU AND SEEK SOME ADVICE AND DIRECTION. MY PROPOSAL IS TO RAISE THE SEAT HEIGHT APPROXIMATELY 3" AND ADD A PIECE OF FLAT METAL UNDER THE SEAT TRACK WHICH COULD BE REDRILLED TO ALLOW THE SEAT TO MOVE REARWARD APPROXIMATELY 3+". THESE MODIFICATIONS WOULD USE THE SAME HOLES IN THE SEAT TRACK AND THE ATTACHMENT LOCATIONS IN THE FLOOR THAT EXIST NOW. ANY REPLACEMENT BOLTS THAT WOULD BE USED WOULD OF EQUAL GRADE OF THE ORIGINAL BOLTS. THIS MODIFICATION WOULD ALLOW ME TO SIT HIGHER AND FURTHER BACK FROM THE BRAKE AND GAS PEDALS WHILE ALLOWING MY LEG TO BE STRAIGHTER, THEREFORE MORE COMFORTABLE. I HAVE SEEN THIS TYPE OF MODIFICATION DONE ON OTHER VEHICLES AND IT WORKS. IF DONE PROPERLY IT WOULD NOT ALTER THE LEVEL OF SAFETY IN THE VEHICLE. AT THIS POINT FORD/LINCOLN WILL NOT SUPPORT THIS MODIFICATION WITHOUT MY PRESENTING THE IDEA TO YOU PEOPLE FOR YOUR SUPPORT ON THE MODIFICATION. IF YOU COULD REVIEW THIS REQUEST AND ADVISE ME ON THIS MATTER BY RETURN E-MAIL, I WOULD APPRECIATE IT. *TR

TL* THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT STATED THAT THE DRIVER SIDE LOW BEAM HEADLIGHT FAILED. AFTER INSPECTING THE VEHICLE HE REALIZED THAT THE WIRING HARNESS WAS MELTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO VERIFIED THE FAILURE AND ADVISED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,000. THE WIRING HARNESS FOR THE LOW BEAM MELTED INTO THE LIGHT BULB. UPDATED 07/18/12

TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. WHILE STOPPED AND IN REVERSE WITH THE BRAKES APPLIED, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A CONCRETE WALL. THE CONTACT SUSTAINED INJURIES TO THE LEFT ARM. THE VEHICLE WAS TOWED TO A LOCAL AUTO BODY SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

DESIGN FAILURE. LINCOLN MKX INSTRUMENT PANEL DOES NOT LIGHT UP IN THE DAYTIME. CONSEQUENTLY, IT IS EXTREMELY DIFFICULT TO SEE THE SPEEDOMETER AND KNOW HOW FAST YOU ARE GOING, ESPECIALLY IN BRIGHT SUNSHINE AND TRAVELING N OR S AS THE SPEEDOMETER IS IN DEEP SHADOW. THE POTENTIAL FOR EXCESSIVE SPEED ACCIDENTS IS GREAT! *TR

TL*THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT STATED THAT THE ADVANCE TRACK LIGHT ILLUMINATED AND HE WAS UNABLE TO RESET IT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE SENSORS FOR THE ADVANCE TRACK WERE DEFECTIVE. THE CONTACT WAS AWAITING THE ARRIVAL OF THE PARTS. THE VEHICLE WAS NOT REPAIRED AT THE TIME OF THE COMPLAINT. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 13,000. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. UPDATED 12/15/10. *LJ THE CONSUMER STATED IT TOOK EIGHT WEEKS TO GET THE SENSOR. THE STEERING WAS PUT ON THE STEERING AND EVERYTHING IS WORKING. UPDATED 12/27/10

TRANSMISSION SLIPPING,THEN SLAMMING INTO GEAR. LIKE EVERYONE THAT HAS THIS PROBLEM, AND THERE ARE MANY FORD EDGE AND LINCOLN MKX FORUMS ON VARIOUS WEB SITES HAVE BEEN COMPLAINING ABOUT THIS PROBLEM. TAKE IT TO THE DEALER AND THEY CANT FIND ANY PROBLEM. OR THEY SAY IT IS NORMAL, ARE THEY FOR REAL...IM TAKING THE TSB INFO TO THEM THIS WEEK AND SEE WHAT THEY SAY. DONT THEY EVEN READ THESE TSB REPORTS? HERE IS FIVE THAT I HAVE FOUND SO FAR. TSB 10-21-2 10-9-9 11-5-6 11-12-10 SB-21430 NEVER SEEN ANYTHING ON THE SERVICE WRITE UP ABOUT THESE TSB ISSUES AFTER I PICKED UP MY MKX. THEY RESET THE COMPUTER AND SEND YOU ON YOUR WAY AND IT WILL RUN FINE FOR A THOUSAND MILES AND START THE SLIP AND SLAM AGAIN. IT WILL NOT HAPPEN ALL THE TIME AND THAT IS THE PROBLEM WHEN YOU TAKE IT BACK TO THE DEALER FOR SERVICE. WORKING WITH FORD CUSTOMER RELATIONS CENTER ON THIS ISSUE. *TT

THE PARKING BRAKE ON MY LINCOLN MKX WILL NOT HOLD THE VEHICLE ON A SLOPE. THE DEALER AND FORD MOTOR COMPANY SAY THAT THERE IS NOTHING THAT CAN BE DONE ABOUT IT. ACCORDING TO THEM, THE BRAKE IS DESIGNED TO FUNCTION WHEN THE TRANSMISSION IS IN PARK. USING THE TRANSMISSION TO HOLD THE CAR DOES NOT COMPLY WITH THE FEDERAL REGULATIONS FOR PARKING BRAKES WHICH ARE QUITE CLEAR. THE REGS STATE THAT: "EVERY COMBINATION OF MOTOR VEHICLES MUST BE EQUIPPED WITH A PARKING BRAKE SYSTEM ADEQUATE TO HOLD THE VEHICLE OR COMBINATION ON ANY GRADE ON WHICH IT IS OPERATED, UNDER ANY CONDITION OF LOADING IN WHICH IT IS FOUND ON A PUBLIC ROAD (FREE OF ICE AND SNOW)." THERE IS NO MENTION OF THE TRANSMISSION OR PARK IN THE REGULATIONS. THE BRAKES ALONE WILL NOT HOLD THE VEHICLE SO THE VEHICLE IS QUITE DANGEROUS. PROPERTY AND PEOPLE WILL BE DAMAGED. THE SAME BRAKING SYSTEM IS USED ON THE FORD EDGE. *TR

BLIND SPOT FROM SDE MIRRORS. *TR

TL*THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT STATED THAT THE TAIL GATE WOULD NOT AUTOMATICALLY CLOSE; THE FAILURE WAS INTERMITTENT. THE TAIL GATE WOULD ONLY CLOSE MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO COULD NOT FIND A CAUSE FOR THE FAILURE. THE CONTACT ALSO STATED THAT WHEN DRIVING, THE TAIL GATE AJAR LIGHT FLASHED ON THE INSTRUMENT PANEL AND THE CONTACT FEARED THAT IT WOULD OPEN SUDDENLY, CAUSING A CRASH. THE FAILURE MILEAGE WAS 19,020. UPDATED 12/29/10 *BF UPDATED 12/30/10*JB