2016 Lincoln MKX Complaint Log

Unknown Still waiting for solution for possible brake failure. Not comfortable just waiting for an accident to happen while driving.

The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed that there would be another notification when the parts became available. The contact had not experienced a failure.

The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but traveled down to the floorboard, and the vehicle failed to respond as needed. Additionally, there was an abnormal grinding sound coming from the brakes. The brake fluid warning light was illuminated. The contact stated that on a separate occasion, the brake fluid reservoir was refilled, and days later, the low brake fluid warning light was illuminated. Most recently, the contact stated that when the vehicle was started, it rolled away. The vehicle was parked and was no longer driven due to safety concerns. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. However, no assistance was provided. The failure mileage was 122,934.

I have an oil pan leak and when I went online to see what the problem may be, I found that many people were having the same problem as I have for my year make and model vehicle, but it has not been recalled for the manufacture to repair.

Catalytic Converter Issues with Ford after Emissions Recall I recently had an emissions recall on my 2016 Lincoln MKX by Ford (25E02) in which the "vehicle has an emissions control system that does not account for certain in-use conditions and might not control tail pipe emissions effectively over time." Now one of the catalytic converters in the car is not working and needs to be replaced. The safety issue is the emissions being released as a result of the emissions control system not working properly for years and damaging the catalytic converter. I believe the company is aware of the issue but is refusing to include catalytic convertors in the recall. This is an environmental hazard that should fall on Ford to resolve.

The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Glove book hanging down. Rear cup holder in arm rest is stuck.

Ford Customer Satisfaction Programs (CSPs) 23B11/24E04 for P0420/P0430 codes they did the update and now the check engine light is on all the time and they will not replace catalytic converter

The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that an unknown warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.

The contact owns a 2016 Lincoln MKX. The contact stated that while driving at 60 MPH, the brake pedal was depressed and went to the floorboard. The contact stated that the "Low Brake Fluid" warning light was displayed while the contact pumped the brake pedal before the vehicle drifted to a stop. Due to the failure, the vehicle was towed to an independent mechanic, and was diagnosed with a rear brake hose failure. The contact then received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulics); however, parts for the recall were not yet available. The dealer was notified of the failure, and the vehicle was towed to the dealer. The dealer acknowledged the recall, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure, and the contact was informed that a claim could be filed to be reimbursed for any out-of-pocket repairs on the vehicle related to the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 100,000.

While driving home from work during rush hour, a warning light illuminated on my dashboard and my vehicle suddenly lost braking ability. When I pressed the brake pedal, the vehicle did not slow or stop. I was forced to pull onto the shoulder of the road and pump the brake pedal extremely hard multiple times before the vehicle finally came to a stop. This occurred in heavy traffic and created an immediate and severe safety risk. The vehicle was towed to a dealership for inspection. I was informed that only a “temporary fix” could be performed, and I was required to pay approximately $500 for this repair in order to regain use of the vehicle. The vehicle has not received a permanent repair, and the dealership has taken several months without completing a permanent fix. I have also been waiting several months for reimbursement of the almost $500 paid for the temporary repair, with no resolution. I am concerned that I was charged for a temporary repair related to a serious safety failure and that continued delays in both reimbursement and permanent repair place me at ongoing risk. I am filing this complaint due to the dangerous nature of the brake failure, the lack of a permanent repair, the extended delay in resolving a critical safety issue, and the financial burden placed on me for a temporary solution.

The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

2 recalls, saftey notice,#25S87,25E02,first is from September 25,secons,December 25,no update or any information.

The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Lincoln MKX. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The check engine warning light was illuminated. The message "Coolant Overheated" was displayed on the digital display screen. The contact stated that the vehicle failed to restart as intended. The vehicle was towed to a local dealer, where it was diagnosed with an air intake valve fracture and abnormal engine oil consumption. The vehicle was not repaired. The local dealer related the failure to NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 54,000.

The contact owns a 2016 Lincoln MKX. The contact received notifications of NHTSA Campaign Numbers: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) and 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the parts to do the recall repairs were not yet available. The contact stated that while approaching a traffic light, the brake pedal was depressed; however, the vehicle failed to respond in a timely manner. The vehicle then slowed down and stopped; however, the contact stated that added force was used to depress the brake pedal. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown.

My car is currently under two recall notices however only one of the issues has been communicated to me of resolution. One being emissions control 25E02 and second being Recall 25S87 REAR BRAKE FLEXIBLE HOSE LEAK. Recall 1- emissions has been a problem for about 2 years now. Emissions are connected to my engine thus having my check engine light come on. My car failed an emissions test but was only 4 years old and the catalytic converters are not broken, have hole, anything leading to failed test, car repair fees and non-registered vehicle. The second recall is not being fixed, and I have had to replace my brake house, line and rear right brake twice this year. Lastly, I have collision warning however it does not work properly if at all. I was in a minor fender bender when I went to push on brakes the sound to warn me of a collision did not go off until after the crash! I am unsure of the process but if connected to my braking system it failed and if it is a preventative measure it sucks.

Right rear brake line ruptured while driving. I felt the pedal go to the floor, pulled over and got towed home. Upon inspection of the line, I see that it split at the connection of the lies, no one else has inspected it, obviously people could have been killed, and Ford has recalled the same thing for the front lines...

Rear brake hose rupture. Have previously experiences rupture in front hose while driving associated with recall.Repaired April 2024. This time I was leaving a grocery store and had similar experience. Was thankfully still parked. Had car towed to dealership. Diagnosed as rear brake hose rupture. No brake light warnings, nothing noted during last oil change.

Brake hose burst suddenly causing loss of all fluid and pressure. Hose is bent at an acute angle causing unnecessary stress on the hose.

My backup camera will become green and distorted when backing up. This is intermittent and not constant. When this happens I can’t see what is coming

The rear differential appears to be an issue on these vehicles. 2021-2022 models/vehicles were recalled for having an issue with the rear differential. Fortunately there was not an accident with my vehicle as I was able to determine that it shouldn’t be driven. However, I’m told by the dealership that there are 155 vehicles waiting for the same repair (a rear differential replacement), and that the part to repair it is unavailable. With this information, I can’t Imagine how many vehicles are still on the road with this problem. There does not appear to be a recall on older models, nor has this issue been reviewed by the mechanics that work for the company. At the very least, this issue should be reviewed during routine maintenance.

The right headlight is filling up with condensation which is shorting out the battery. Replaced it more condensation is back in it. Mechanic says seals are no good says its a common problem in all lincolns. Lights and adaptive module cost well over 5K for one light not including the labor. This is a potential for a fire hazard.

A dangerous stall of the engine happens when accelerating,

Condensation build up in my passenger headlamp has caused the led rope lighting to stop working.This shows a recall but one not offered at this time.I have never received any recalls through the mail form.I recently moved and my address is as follows: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have had to replace my rear brake pads, rotors, and the whole braking system (not related to sensors) three times in a year. I received the recall notice after the third time and had a mechanic fix my brake hose as a short-term remedy for my car. Not only does my car have a delay in breaking it is a delay in the monitoring service. Technically the sounds related to my vehicle are not related to braking at all by the speed in which a car slows down before it breaks. In this case that mean if I slam on my breaks the "emergency sound" does not go off. I have a minor fender bender as well due to these two problems associated with my braking system.

I have an oil consumption issue. There is a technical service Bulletin# 19-2243 indicating this is a known problem with my SUV. My Lincoln Protection Plan and Lincoln Corporate refuse to assist in replacing the engine.

Six months ago I had to replace the catalytic converter on my car - per the dealership. I have just been told that the 2nd one needs replacing. My car is under 8 years old and less than 90,000 miles. The replacement cost of the 1st one was 2399.30. The 2nd one is 2464.62. Replacement is required by state and federal governments and essential for protecting the environment - and yet who can afford to have them fixed? All information online indicates they should last at least 10 years, if not indefinitely. I have been driving for 50 years and never had to replace one, and now two.

My Car has swollen lug nuts . I was informed of this by a Dealer who refused to remove the nuts to rotate the tires . I expressed a concern that I had a flat would the lug wrench remove nuts . I was told probably not. I travel long distances . This possibly means I could be stranded for an extended time due to a known fact. I have replaced the nuts but believe I should have been notified earlier by Lincoln .

The contact owns a 2016 Lincoln MKX. The contact stated that on several occasions while driving at undisclosed speeds, the contact heard an abnormal sound coming from the hood of the vehicle. The contact stated that at start-up there was an abnormal sound coming the hood of the vehicle. The check engine warning light and the tire pressure warning light illuminated. The contact then stated that while driving at an undisclosed speed with the accelerator pedal depressed, the vehicle decelerated to approximately 25 MPH and went into LIMP Mode. The vehicle was taken to the dealer where it was diagnosed that the throttle body had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and the contact was provided a case number. No further assistance was provided. The failure mileage was approximately 134,000.

Had to replace all lug nuts. They were destroyed when the tire was changed. The mechanic showed me that the lug nut was swollen.

In 2019 the rear liftgate on my 2016 Lincoln MKX would open correctly and then immediately start automatically closing causing whomever was standing at the rear of the vehicle to abruptly jump out of the way of the closing hatch to avoid serious injury. I am a 73 year old woman and my husband is 75. If we were unable to get out of the way of this malfunctioning closing hatch, this could result in serious injury or death. This issue was repaired under warranty by the dealer on December 19, 2019. Yesterday on April 28, 2023, this malfunctioning rear hatch issue started again almost caused serious injury to my young niece.

I placed my foot on the Brake to release the Emergency brake. I heard a pop. The brake pedal immediately went to car floor. I didn’t know what it was initially but quickly realized something was wrong with my brakes when I was on the highway. When I tried to brake the pedal went to the floor and the car did not slow properly. I made it to the subdivision entrance when the low brake fluid indicator light came on. I made it home safely. When I stopped, smelled an odor (I was told it was likely brake fluid). I had it towed to the dealership. It was diagnosed the day after, informing me brake line had broke. I asked what was the cause and possibly wear and tear? He informed a weak spot in the line. I called Lincoln customer relations bc it’s a safety issue whether it is a new or old car under warranty to address my concerns. They explained I would have to pay since a warranty was not in place. As a customer, my car is under 100, 000 miles and I service it routinely. I am more concerned of this being an issue with safety than a warranty being in place. My son or myself could have been in a bad accident sustaining serious injuries with no brakes. The Lincoln rep implied my car was old, which is an insult. It’s only 7 years old. My 22 year old Toyota is still working and the brake line has never broke. I was informed by the service tech it is unusual to see this occur in the back brakes. The brake line/hose broke and the brake fluid leaked out. In my opinion, it’s a defect, durability, and a safety issue regardless of the age of my car. It is a much bigger problem that should be addressed. The customer service rep and her manager were eluding to their extended warranty program and they could not offer financial assistance. I have paid more for services when I feel it’s wear and tear. It is a safety issue with a possible defective part, which I should not be responsible to pay, regardless of a warranty being in place or not. Safety and durability are the bigger issue.

Told by Diamond Ford in Lancaster CA that my Lug Nuts need to be replaced at the cost of $225.00. I have been driving for 60 years and Never had to replace Lug Nuts.

The major problem occurred right after purchase as check engine light came on. The dealership was no help and refused to take vehicle back. The vehicle is nice looking but the mechanical is a lemon. I purchased this in 2020 and paid $24000. It’s a 2016 Lincoln mkx. I repaired problems and due to covid and my lifestyle I rarely traveled. I have more medical issues and require more frequent doctor visits. I never went back to Brennegen after not standing by this vehicle shortly after purchase. I just tried to focus on the positive and started doing business elsewhere. I maintained proper service. Brennegen did not disclose active recall before purchase. Since purchase I have repaired two problems brakes, and fire risk to engine. At this months regular oils change my current mechanic Dahl ford said the water pump was leaking. The estimated repair is $5000. I paid just to have it diagnosed yesterday as I have not $5000. I followed their advice and parked this. My vehicle is currently not drivable. I investigated and discovered Lincoln Ford has several class action lawsuits filed against them. Many consumers have the water pump problem and unfortunately Lincoln was well informed of this since 2007 and purposely have not fixed the issue. Yet currently many consumers like me are in danger of eminent engine failure and catastrophic failure of Lincoln vehicles. The cost is far more expensive for many and consumers should not be victims of lemons and fraud. Lincoln knew and currently knows of problem. They denied to buy back my vehicle or repair it. The case was just filed yesterday and Lincoln denied it in less than 12 hours. Without any Investigation Or explanation they just told the other department rep to call me back and deny my complaint. I am not the only o e and lawyers are now involved in class action . Please help me start o e I. My area or get Lincoln to stand behind their advertisement as this is a blatant lie. The water pump is too expensive to fix. Please help!

Rear doors would not latch after being opened in 24° weather. This situation happened after the car was preheated outdoors and persisted throughout a 60 mile trip. Car had to be parked with the doors held shut using the seat belts to keep them closed. After returning during above freezing temperatures the door worked as it should. Children had to hold doors shut during trip.

Engine shutoff suddenly while driving, mainly on freeways & roads that have long downhills, while foot is off the gas pedal. But it happens on flat roads also. The stability control lights comes on, & I have to pull over with residual speed put suv in park, turn engine button off & wait for seat to return to neutral position then restart. This had happened at least 12 times & mostly in dry conditions while driving straight with no lane changes. Dealer could not duplicate & find the problem, visited them 4 times so far. Otherwise it will not start the engine.

The contact owns a 2016 Lincoln MKX. The contact stated that while driving at 45 MPH and depressing the brake pedal, the brake assist, brake, traction control, and anti-skid warning lights illuminated. The auto-braking system became inoperable. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who replaced the wheel hub, wheel sensor, lower control arm, and ball joint. Additionally, the mechanic informed the contact about several low voltage codes. The battery, alternator, and starter were working as designed, but there was low voltage. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

I have spent numerous (more than 3 major problems) For example, a lot of dollars fixing water pump. The design is messed up where they place the water pump. Thousands in labor. The electric driver control malfunction and tire pressure is always lit. This occurred on drive home from brake recall fix. The engine stalls and also leaks. The seat moves sometimes without me wanting it to. The emergency brake slams on and stops and locks the car when in drive or reverse. Lincoln has been zero help and gave false promises.

The power steering went completely out while I was driving down the highway. I believe the problem is related to the power steering control module and the electric assist rack and pinion steering. It was the most dangerous situation I ever encountered. I narrowly missed causing an accident. There are several makes of Ford/Lincoln vehicles that have this problem dating back to 2011. The service advance trac displayed, steering assist fault service required displayed, pre collision assist not available displayed, hill assist not available displayed and a few others. They first appeared on Dec. 4th and next appeared around the 28th. The MKX is currently at Joe Machens Lincoln in Columbia, MO being inspected by the dealership and endurance, my warranty company.

Went to the dealer for oil change & tire rotation. Service department told me they could not do the tire rotation due to the fact they could not remove the lug nuts. They wanted me to buy new lug nuts at a cost of $334.00. I declined, decided to research on my own to replace. Hopefully I don’t have to worry about a wheel falling off.

The contact owns a 2016 Lincoln MKX. The contact stated that while driving at various speeds with her seat belt fastened, the front driver’s side seat belt loosened upon movement in the seat, without warning. The contact also stated that the seat belt failed to retract while attempting to unbuckle the seat belt. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

In early September the vehicle was completely without electrical power. My husband was able to jump start the car. We bought a new battery from AutoZone and it was installed by their technician. September 22, 2022 the same issue occurred and the car had to be jump started. I took the vehicle to the dealership who was able to find no cause of the failure. There were no warning lamps, messages or other symptoms (no difficulty starting etc.) Based on other accounts this appears to be associated with NHTSA Campaign # 19V809000 - Electrical System. The dealership did not charge me for anything related to this failure as they could not recreate it.

The contact owns a 2016 Lincoln MKX. The contact stated that the vehicle failed to start after several attempts. The contact's husband replaced the battery, and the vehicle restarted; however, the failure reoccurred twice. The contact stated that the vehicle would not start. The dealer was notified of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 19V809000 (Electrical System). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 122,000.

Brought vehicle into the dealer for tire rotation service. They said they could not take my wheels off the car because the lug nuts have become swollen. This is a common condition where the chromed metal lug nut covers become separated from the lug nuts and expand such that the lug nut socket no longer fits. This means that I can't remove a wheel to fix a flat on the road which become a real hazard.

The contact owns a 2016 Lincoln MKX. The contact stated while driving approximately 65 MPH, the vehicle stalled without warning. The contact stated complete failure warning message was displayed. The contact was able to pull over and restart the vehicle and functionality was returned. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was not informed of the failure. The failure mileage was approximately 43,700.

While driving, there is an electrical issue that is causing warning alarms to go off for hill-descend control, advance-trac traction control, etc. During this time, there is also a complete loss of power steering and making the vehicle almost impossible to turn. The first incident happened on November 26, 2021 around 7pm were I was able to stop prior to hitting a building. I shut the vehicle off and back on again and the power steering was now working. I was unable to get Lincoln to tow the vehicle because it was "too far" from the roadside tow drivers service area. On the same day, I drove it the rest of the way home but upon exciting the highway around 7:30pm, the power steering again went out and I was able to stop the vehicle prior to going into the ditch next to the road. I had it towed to a Lincoln dealer in Wixom, Michigan but over the weekend could not locate the vehicle and at that point I was talking to an Advisor with Lincoln. They told her it would be at least 5 weeks before they could even look at the vehicle so per her recommendation, it was towed to Lafontaine Lincoln in Flushing, Michigan. It was in the shop until Wednesday, December 15th. I was informed they changed out the steering rack and pinion but was given no paperwork because they told me it was all covered under warranty. On December 21, 2021 while driving on Linden Road in Fenton, Michigan, it did the same thing with my wife driving and resulted in a compete loss of power steering and she went into the oncoming lane around a bend before she was able to get the vehicle stopped. Luckily there was no oncoming traffic. I will be having it towed again to the dealership. Luckily for me, these incidents have only resulted in near-miss situations but this is a major issue and will result in serious accidents if it hasn't already.

The contact owns a 2016 Lincoln MKX. The contact stated that while the vehicle was at the dealer for routine maintenance, the dealer informed the contact that the lug nuts needed to be replaced due to the lug nut edges being rounded. The vehicle was not repaired. The contact had safety concerns if the vehicle had a flat tire in a rural area or in cold weather conditions where the lug nuts could not be removed with a lug wrench to replace a flat tire. The manufacturer was made aware of the failure. The failure mileage was 20,963.

Brake pedal went to the floor causing crash. Inspected by the insurance company. No warning lamps came on