Lincoln · Town Car · 2002
1
Recall
64
Complaints
-
Not Rated
The 2002 Lincoln Town Car has 1 recall and 64 owner-reported complaints on file with NHTSA. Most reported issue: air bags (19 reports).
Source: NHTSA Public Records · Updated Apr 22, 2026
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. These steering shafts may separate during operation if the integral fastener is loose or missing and if the interfacing vehicle shaft is compressed in length.
Remedy Status
Dorman will notify owners, and dealers will replace the steering shaft, free of charge. The recall began on October 28, 2015. Owners may contact Dorman customer service at 1-800-523-2492, option 5.
ON 01/12/2019 I WAS TRAVELING STRAIGHT DOWN A LEVEL COUNTRY ROAD WITH 1 PASSENGER IN THE FRONT PASSENGER SEAT AT ABOUT 45 MPH WHEN FOR NO REASON THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT ANY WARNING. AFTER REGAINING CONTROL OF THE VEHICLE WE PULLED TO THE SIDE OF THE ROAD AND TOOK A FEW MINUTES TO CALM DOWN AND FIGURE OUT WHAT JUST HAPPENED AND CLEAR ALL THE SMOKE FROM THE INTERIOR OF THE VEHICLE FROM THE AIR BAG. MY FRIEND IN THE PASSENGER SEAT WAS SORE BUT NOT INJURED AND BOTH OUR EARS WERE RINGING. IT SOUNDED LIKE A GUN FIRED IN THE CAR. I CALL LINCOLN CUSTOMER SERVICE AND WAS TOLD THERE WAS NOT ANY RECALLS ON THE VEHICLE AND DUE TO ITS AGE THEY WOULD NOT PROVIDE ANY ASSISTANCE TO GET IT REPAIRED. THE SIDE OF THE PASSENGER SEAT IS ALL TORE APART.
TAKATA RECALL I'VE CHANGE THE BRAKE SWITCH ON MY CAR OVER FOUR TIMES AND IT WENT OUT AGAIN. MT CAR WILL NOT CHAGE GIER WHEN THIS HAPPENS. I WOULD LIKE TO KNOW IF THERE HAS BEEN A RECALL WITH THIS PROBLEM. THIS HAPPENS AFTER THE VEHICLE IS PARK.
INTAKE MANFIOLD
TAKATA RECALL ? MY WIFE AND FRIEND DRIVING 30 MPH IN NO TRAFFIC, AND THE DRIVERS SEAT AIR BAG DEPLOYED. THERE WAS NO IMPACT TO THE VEHICLE. SHE SAID IT SOUNDED LIKE A GUN SHOT AND THE YELLOW BAG CAME OUT OF THE DRIVERS SEAT. DRIVING STRAIGHT AHEAD ON A COUNTRY ROAD.
TL* THE CONTACT OWNS A 2002 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG DEPLOYED INADVERTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 159,000. UPDATED 12/30/14*LJ UPDATED 05/27/2015 *JS
TL* THE CONTACT OWNS A 2002 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL SUDDENLY BECAME LOOSE AS THE VEHICLE BECAME UNCONTROLLABLE WITHOUT WARNING. THE VEHICLE ALSO WENT AIRBORNE, ROLLED OVER AND SPUN THREE TIMES BEFORE COMING TO A STOP. THE FRONT WINDSHIELD WAS FRACTURED AND THE REAR WINDSHIELD BECAME DETACHED FROM THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THREE OCCUPANTS AND A PET DOG WERE SEVERELY INJURED AND WERE TRANSPORTED TO THE HOSPITAL FOR TREATMENT. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED AND WAS INSPECTED FOR THE CAUSE OF THE STEERING OR AIR BAG FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 129,000. UPDATED 08/06/13*LJ THE CONSUMER STATED THE VEHICLE WAS INSPECTED BY HERNDON AND ASSOCIATES EGINEERING FIRM. THE REPORT WAS SENT TO FORD, WHICH FORD DISSMISSED IN FOUR (4) DAYS. UPDATED 08/5/2013 *JS
TL* THE CONTACT OWNS A 2002 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE BEGAN JERKING EXCESSIVELY AND EXHIBITING LOUD, ABNORMAL NOISES FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT ONE OF THE CYLINDERS MALFUNCTIONED AND CAUSED THE VEHICLE TO RUN ON SEVEN CYLINDERS INSTEAD OF EIGHT. HE ALSO DISCOVERED THAT COOLANT WAS LEAKING INTO THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHO THEN REPLACED THE MANIFOLD AND THE PLUG WIRE FOR THE CYLINDER. THE CONTACT CALLED THE MANUFACTURER REGARDING REIMBURSEMENT AND THE MANUFACTURER WOULD NOT PROVIDE ASSISTANCE TO THE CONTACT. THE CONTACT STATED THAT IF THE VEHICLE WAS ON THE HIGHWAY WHEN THE FAILURE OCCURRED, IT COULD HAVE POTENTIALLY LED TO A CRASH. THE FAILURE MILEAGE WAS 98,000.
WHILE SITTING IN A DRIVE THRU MY 2002 LINCOLN TOWNCAR CAUGHT A BLAZE UNDER THE HOOD. *TR
THE DRIVER SIDE SAFETY BELT ON MY 2002 LINCOLN TOWN CAR NO LONGER LATCHES AND APPEARS TO BE LOCKED PREVENTING THE SEAT BELT FROM BEING CONNECTED/LATCHED. THE DASH BOARD SEAT BELT INDICATOR (NORMALLY LIT UP WHEN A SEAT BELT IS NOT ATTACHED) DOES NOT LIGHT UP. THIS PROBLEM STARTED ONLY A COUPLE WEEKS AGO AND CONTINUES. THIS CAR HAVE LESS THAN 48,000 MILES AND IS USED TO DRIVE TO WORK AND BACK. BECAUSE I AM UNABLE TO LATCH MY DRIVER SEAT BELT THIS IS A MAJOR SAFETY CONCERN AND I WANTED TO REPORT IT TO YOUR AGENCY. AS OF THIS WRITING I HAVE NOT HAD A FORD SERVICE REP LOOK AT THIS, BUT INTEND TO SHORTLY. BECAUSE I HAVE NOT YET TAKEN MY CAR INTO A FORD SERVICE CENTER FOR EXAMINATION I AM UNABLE TO REPORT WHAT WAS DONE TO CORRECT THIS FAILURE OR PARTS NEEDED/REPLACED. *TR
RE 2002 LINCOLN TC CARTIER L. THE MOST USELESS AND DANGEROUS ACCESSORY ON THIS AUTO IS THE ADJUSTABLE BRAKE & ACCELERATOR PEDAL. THERE DOESN'T APPEAR THAT THERE IS ANY WAY ONE MAY ADJUST EITHER/OR AS THEY ADJUST SIMULTANEOUSLY. RECENTLY THIS "ACCESSORY" COST ME $1000.00. MY WIFE WAS STOPPED, WAITING ON THE LIGHT TO CHANGE AND HAD HER FOOT PARTIALLY ON THE BRAKE PEDAL AND WHEN SHE PUSH ON THE BRAKE PEDAL, SHE ALSO PUSHED ON THE ACCELERATOR CAUSING HER TO REAR-END THE VEHICLE IN FRONT OF HER. ONCE THE BRAKE PADS WEAR, THE BRAKE PEDAL AND ACCELERATOR IS AT THE SAME LEVEL. THIS IS NO JOKE. THIS HAS HAPPEN TO ME TWICE, FORTUNATELY IN BOTH INSTANCES THERE WERE NO PEOPLE OR VEHICLE (S) IN FRONT OF ME.- ( NO EXCUSES, JUST FACTS). I WOULD LIKE TO KNOW HOW MANY OTHERS HAVE HAD THE SAME EXPERIENCE (REPORTED TO YOU)? THANK YOU. PLEASE INVESTIGATE THIS ISSUE. EZRA RACHAL. *TR
TL*THE CONTACT OWNS A 2002 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT DROVE OVER A POTHOLE AND THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. THE PASSENGER SUFFERED MINOR INJURIES. THE VEHICLE WILL BE TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS 153,000 AND CURRENT MILEAGE WAS 154,000. UPDATED 5/27/09 *CN
WHEN BRAKE PEDAL IS APPLIED FOR A LONG TRAFFIC LIGHT STOP, I COULD SMELL BURNING PLASTIC. AFTER SEVERAL WEEKS OF THIS MY CAR WOULD NOT COME OUT OF PARK. FOUND THE HARNESS PLUG TO THE BRAKE LIGHT SWITCH MELTED. I AM CURIOUS AS TO WHY THE FUSE DIDN'T BLOW ?. I REPLACED THE PLUG WITH NEW CONNECTORS AND A FEW WEEKS LATER THE SAME THING IS HAPPENING - WIRES ARE MELTED AND THE FUSE IS NOT TRIPPED.
TL*THE CONTACT OWNS A 2002 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. SHE WAS UNABLE TO STOP THE VEHICLE UNTIL ONE MINUTE LATER. THE MECHANIC AND DEALER WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 49,000.
ON THURSDAY, MARCH 1, 2007, MY DAUGHTER WAS DRIVING MY LINCOLN TOWN CAR APPROXIMATELY 55 MILES PER HOUR. FOR NO APPARENT REASON, THE PASSENGER RIGHT SIDE AIRBAG INFLATED. ALSO CAUSING INJURIES TO MY DAUGHTER, INJURIES INCLUDES A BRUISED EAR DRUM AND AN ASTHMA ATTACK. *JB
AFTER HEARING C. THE RECENT SUDDEN ACCELERATION WITH TOYOTA VEHICLES, I AM PROMPTED TO WRITE YOU AGAIN REGARDING THE SUDDEN ACCELERATION WITH MY 2002 LINCOLN TOWNCAR. WHILE ATTEMPTING TO DRIVE UP MY DRIVEWAY, AND PARK IN MY GARAGE, TRAVELING C. 5 MPH, THE CAR SUDDENLY SOUNDED AS IF WERE REVVING AND LURCHED FORWARD. THE AGENT SENT FROM MY INSURANCE COMPANY, RECORDED 35 FEET OF SKID MARKS. BRAKES DID NOT WORK AND MY VEHICLE AND I CRASHED INTO MY DEN. I DID REPORT THIS INCIDENT TO FORD AND TO YOU AT THE TIME. MY COUSIN, IN ILLINOIS, HAD THE SAME MAKE AND YEAR AUTOMOBILE, AND HAD THE INCIDENT OCCUR THREE TIMES. IT IS A FRIGHTENING OCCURRENCE AND ONE FEELS TOTALLY HELPLESS. WHAT CAN BE DONE TO ELIMINATE THIS FROM OUR DRIVING EXPERIENCE? *TR
DT*: THE CONTACT STATED WHILE DRIVING 30 MPH ON A CITY STREET, SMOKE ERUPTED FROM ALL OF THE AIR VENTS ON THE DASH, AND FROM UNDERNEATH THE HOOD. THERE WERE NO VISIBLE FLAMES PRESENT. THE CONTACT TURNED THE ENGINE OFF, WHICH STOPPED THE SMOKE. AFTERWARDS, AS SOON AS THE ENGINE WAS RESTARTED, SMOKE WAS AGAIN PRESENT. THE VEHICLE WAS TOWED TO A DEALER, WHO DETERMINED THE WINDSHIELD WIPER MOTOR SHORTED OUT AND NEEDED TO BE REPLACED. THERE WAS A NHTSA RECALL, # 01V258000, REGARDING THE WINDSHIELD WIPER/WASHER MOTOR. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE MANUFACTURER WAS ALERTED.
WE WERE TRAVELING THE I-40 IN AZ BEHIND A TRACTOR/TRAILER RIG. THE RIG THREW UP A ROCK. IT HIT OUR CAR. WE LOOKED AT OUR WINDSHIELD THINKING THE ROCK HIT THERE AND SAW NOTHING SO WE PROCEEDED. LATER, WE HEARD A STRANGE SOUND. I LOOKED IN THE REAR VIEW MIRROR AND SAW SOMETHING FLY OFF. WE STOPPED AND DISCOVERED PART OF OUR SUNROOF HAD BROKEN APART AND FLEW OFF. WE DUCT TAPPED THE REMAINING SUNROOF AND PROCEEDED AT A VERY SLOW SPEED. IT OCCURRED TO US IF A MOTORCYCLE OR CONVERTIBLE WOULD HAVE BEEN BEHIND US THEY COULD HAVE BEEN HIT BY THE GLASS. THANK GOD, THEY WEREN'T THERE. WE COULD HEAR PIECES OF THE GLASS FALLING ON THE SUNSHIELD. THANKFULLY, WE WEREN'T CUT. THE DEALER TOLD US THAT SUNROOF GLASS ISN'T LAMINATED OR OF THE QUALITY OF WINDSHIELD GLASS. IS IT POSSIBLE TO REQUIRE A DISCLAIMER OR A SAFER GLASS FOR SUNROOFS? *JB
DT*: THE CONTACT STATED THE PASSENGER SIDE AIR BAG DEPLOYED FOR THE 2ND TIME. ON EACH INCIDENT, THE CONTACT WAS DRIVING 40-45 MPH ON A DRY COUNTRY ROAD. THE DEALERSHIP DETERMINED THAT GRAVEL CAUSED THE DEPLOYMENT. THE DEALERSHIP ALSO SAID THERE WAS A DING ON THE BELLY PAN OF THE BODY OF THE VEHICLE. THE CONTACT STATED THERE ARE NO MARKS ON THE VEHICLE. THERE WERE NO LIGHTS ILLUMINATED IN THE VEHICLE PRIOR TO EITHER INCIDENT. THE PASSENGER WAS INJURED WHEN THE AIR BAG DEPLOYED. UPDATED 09/05/06. *JB
DT*: THE CONTACT STATED WHILE DRIVING 30 MPH ON A DRY HIGHWAY, ANOTHER VEHICLE HIT THE CONTACT'S VEHICLE HEAD ON CAUSING EXTENSIVE DAMAGE TO THE FRONT END. NEITHER THE PASSENGER NOR DRIVER'S SIDE FRONT AIR BAG DEPLOYED. THERE WERE MINOR INJURIES SUSTAINED AND A POLICE REPORT WAS TAKEN. SEAT BELTS WERE WORN DURING THE INCIDENT AND FUNCTIONED PROPERLY.
TRAVELING AT 65 OR 70 MPH ON A CALIFORNIA HIGHWAY LAST SUMMER, THE FRONT PASSENGER SIDE AIR BAG DEPLOYED (CAUSING PAIN, BRUISING, ETC. BUT NOTHING APPARENTLY PERMANENT - NO PERSONAL INJURY CLAIM HAS EVER BEEN CONTEMPLATED). IT WAS SHOCKING IN THAT THERE WAS NO CRASH OF ANY KIND. THE PASSENGER THOUGHT THE BAG DEPLOYED FOR NO REASON. THE DRIVER, NOT BEING CERTAIN, HAD THE IMPRESSION THAT SOME OBJECT (E.G., A SMALL PIECE OF TIRE RUBBER) WAS KICKED UP AGAINST THE CAR FROM THE ROADWAY. THERE ARE NO SIGNS OF ANY IMPACT WITH ANYTHING. THE BAG TORE PART OF THE LEATHER SEAT (BEYOND THE SEAM). THIS OCCURRED NEAR THE 5 YEAR POINT RE: WARRANTY. THE MANUFACTURER, FORD MOTOR COMPANY, SEEMED RESPONSIVE AT FIRST AND ASKED THAT WE TAKE THE CAR TO THE DEALER. I DID SO, AND WAS INFORMED BY THE SERVICE DEPARTMENT THAT FORD INFORMED THEM IT WAS REFERRED TO THEIR LEGAL DEPARTMENT AND, THUS, THEY COULD NOT EVEN LOOK AT, LET ALONE REPAIR IT. THE LEGAL DEPARTMENT TOOK SEVERAL WEEKS TO ULTIMATELY SEND A LETTER STATING THEY HAD NO RESPONSIBILITY. OUR INSURANCE CARRIER IS UNCERTAIN AS TO HOW TO HANDLE THE CLAIM. THE AIR BAG SYSTEM IN THIS LINCOLN TOWN CAR IS OBVIOUSLY DEFECTIVE. IS THIS A KNOWN DEFECT WITH THIS MODEL, ETC.? WHAT RECOURSE DO WE HAVE AGAINST FORD MOTOR COMPANY FOR FAILURE TO FULFILL ITS MORAL AND LEGAL RESPONSIBILITY TO REPLACE THE AIR BAG AND REPAIR THE SEAT? IS THERE NOT A FEDERAL AGENCY THAT CAN BE HELPFUL IN SUCH MATTERS? NOTE: THE DAMAGE OCCURRED IN EARLY JUNE, 2006 (ENTERED 1ST BELOW TO ALLOW FOR TRANSMISSION OF CLAIM). *JB
Showing 1–20 of 25 complaints
The 2002 Lincoln Town Car has 1 recall recorded by NHTSA.
NHTSA has received 64 owner-reported complaints for the 2002 Lincoln Town Car.
NHTSA has not published a safety rating for the 2002 Lincoln Town Car.
The most commonly reported complaint categories for the 2002 Lincoln Town Car are air bags (19 reports), vehicle speed control (11 reports), service brakes, hydraulic (9 reports).
Yes. NHTSA has 1 recall on record for the 2002 Lincoln Town Car. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.