2015 Mazda CX-5 Complaint Log

THE FRONT BRAKES ON MY CAR WOULD NOT PASS PA STATE INSPECTION BECAUSE OF SEVERE RUST ON THE PISTON SIDE OF BOTH FRONT ROTORS. THE OUTER SURFACES OF THE ROTORS WERE FINE. ALL OF THE PADS WERE AT 50% FOR WEAR. THE VEHICLE IS THREE YEARS OLD, BOUGHT NEW, AND HAS 38,000 MILES OF MIXED DRIVING. THE DEALER CONTACTED THE MAZDA DISTRICT MANAGER AND HE REFUSED TO DO ANYTHING ABOUT IT AND CONSIDERED WHAT I HAD AS NORMAL WEAR. I REPLACED THE ROTORS AND PADS MYSELF AND WAS SURPRISED AT THE IMPROVEMENT IN STOPPING DISTANCE. SINCE THIS WAS HAPPENING OVER TIME, I WAS NOT AWARE OF MY LOSS IN BRAKING. AFTER I REPLACED MY BRAKES AND PERSONALLY CALLED MICHAEL KONZEL, THE MAZDA DISTRICT MANAGER, HE TOLD ME THAT THIS WAS CONSIDERED NORMAL AND NOT A MAZDA ISSUE. I OFFERED TO SEND HIM PICTURES, BUT HE SAID THAT HE DID NOT NEED THEM. THE VEHICLE WAS STATIONARY AT THE TIME, BUT DRIVEN DAILY.

THE TRUNK DOES NOT STAY UP WHEN OPENING...IT SLAMMED DOWN AND HIT ME ON THE HEAD.

TRANSMISSION FAILED AT 63,537 MILES. AFTER BEING TOLD THE REPAIR WOULD COST $5,400 I ASKED WOULD I BE GETTING THE SAME TRANSMISSION THAT FAILED. THE SERVICE ADVISOR HAD CONTACTED MAZDA TECH SUPPORT AND SAID "NO, WE'VE DISCOVERED THE PROBLEM IN YOUR TRANSMISSION AND IT HAS BEEN CORRECTED IN THE NEW ONES". MAZDA KNOWS ABOUT THIS PROBLEM AND IT NOT TAKING RESPONSIBILITY TO RECALL OR REPAIR THE KNOWN ISSUE. THERE IS AN ABUNDANCE OF INFORMATION IF YOU GOOGLE MAZDA TRANSMISSION PROBLEMS. MAZDA ALSO DOES NOT "TIE" WARRANTIES TO THEIR VEHICLES. THEIR HOPE IS THAT YOU BUY A WARRANTY, THEN YOU FORGET ABOUT WARRANTY TERMS, THEN DENY CLAIMS. THEY'RE COMPLETELY UNETHICAL.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING AND LOST POWER COMPLETELY. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A PARKING LOT. THE CONTACT RESTARTED THE VEHICLE AND SEVERAL BSM OFF, TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT, TCS/DSC INDICATORS REMAINED ILLUMINATED. LANNAN MAZDA IN LOWELL, MASSACHUSETTS WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,740. *TT *TR

REDUCES SPEED WHILE DRIVING, UNEXPECTEDLY. CAUSING THE CAR TO STOP IMMEDIATELY WHILE BEING DRIVEN. IT'S BEEN HAPPENING CONSTANTLY FOR MONTHS AND I HAVE SEEN MYSELF IN SERIOUS TROUBLE SITUATIONS

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING 15 MPH, THE VEHICLE STEERED LEFT AND THE CONTACT CROSSED THE MEDIAN, SIDESWIPING ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL DEALER (COLONIAL MAZDA, 100 FEDERAL ROAD, DANBURY, CT 06810) WHERE IT WAS DIAGNOSED THAT BOTH TIE RODS FRACTURED AND THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.

WHILE CLEANING OUR 2015 MAZDA CX-5 THAT WAS PARKED IN OUR DRIVEWAY, I RAN THE SEAT FORWARD TO VACUUM UNDER IT. WHEN MOVING IT BACK, THE LEFT SIDE OF THE SEAT WOULD NOT BUDGE. WHEN WE INSPECTED ALL OVER UNDERNEATH THE SEAT WE COULD FIND NOTHING IMPEDING THE SLIDING MECHANISM. THE CAR HAD TO BE TOWED TO OUR MECHANIC AS IT WAS UNSAFE TO DRIVE WITH THE SEAT ALL THE WAY FORWARD. AFTER SOME RESEARCH AND HARD WORK, OUR MECHANIC WAS ABLE TO REMOVE THE SEAT AND SLIDING COMPONENT AND REPLACE THE ENTIRE POWER SLIDE UNIT (PART # KDY2-88-4FOA POWER SLIDE LF-S ) FOR THE DRIVER'S SEAT. HE FOUND THAT THE CABLE TO THE POWER UNIT ON THE LEFT SIDE OF THE SEAT HAD BROKEN. THE RIGHT SIDE APPEARS TO BE WEAKENING AS WELL. THROUGH HIS RESEARCH, OUR MECHANIC FOUND A TSB BULLETIN ON THIS EXACT SAFETY ISSUE. (TSB #09-006-16) HE EXPLAINED THAT THE NTSB HAD TOLD MAZDA TO CORRECT THE PROBLEM IN SUBSEQUENT MODEL YEARS BUT THAT LEAVES US, AND PROBABLY OTHERS, IN THE LURCH FOR A SAFETY ISSUE THAT SHOULDN'T HAVE HAPPENED.

I RECEIVED A SAFETY RECALL FOR MY VEHICLE AND HAVE CONTACTED LOU BACHRODT MAZDA IN COCONUT CREEK, FLORIDA, TO SCHEDULE AN APPOINTMENT. HOWEVER, NO ONE RETURNS MY CALLS. PLEASE SEE THE ATTACHED FILES DOCUMENTING THE VARIOUS ATTEMPTS I MADE. I CAN BE CONTACTED VIA EMAIL AT MARTS8150@YAHOO.COM OR AT 954-655.8605.

I WAS DRIVING DOWN THE INTERSTATE AT NORMAL SPEED AT 7PM NORTH OF BIRMINGHAM, AL. IT WAS DARK AND A COUPLE VEHICLES WERE PRETTY FAR AHEAD OF ME. THERE WAS NOTHING ABOVE THE CAR (NO BRIDGE, TREE, ETC.) ALL OF A SUDDEN, I HEARD WHAT SOUNDED LIKE AN EXPLOSION OR GUNSHOT. I GOT OFF AT THE NEAREST EXIT TO EXAMINE THE VEHICLE AND DISCOVERED THAT THE SUNROOF HAD EXPLODED. THE SUNROOF GLASS EXPLODED UPWARD AND OUTWARD. THE GLASS PROTRUDED UPWARD AND SHARDS OF GLASS WERE BLOWN OUT ONTO THE ROOF OF MY CAR. THERE WAS NO SIGN OF ANY FOREIGN OBJECT HAVING HIT THE CAR OR SUNROOF. LUCKILY I HAD THE SHADE CLOSED; OTHERWISE, GLASS SHARDS COULD HAVE BEEN THROWN INSIDE THE VEHICLE AND INJURED ME. THE NOISE WAS SO LOUD THAT I WAS ALSO LUCKY THAT I DIDN'T PANIC AND WRECK THE VEHICLE. AFTER DOING ONLINE RESEARCH AND FINDING MANY SIMILAR STORIES, I BELIEVE THE SUNROOF GLASS WAS FLAWED OR INSTALLED IMPROPERLY. I REPORTED IT TO MAZDA AND THEY TOLD ME IT WAS ENVIRONMENTAL AND THAT I SHOULD FILE IT ON MY INSURANCE. I TOLD THEM THAT I CONSIDER THIS A SAFETY HAZARD AND THAT THEY SHOULD INVESTIGATE IT, BUT THEY REFUSED AND INSTRUCTED ME TO FILE IT ON MY INSURANCE. WHEN I TOOK IT TO HILEY MAZDA IN HUNTSVILLE AL, THEY WROTE "IMPLODED" ON THEIR DAMAGE ESTIMATE WHEN I VERY CLEARLY TOLD THEM IT "EXPLODED" OUTWARD AND SHOWED THEM MY PHOTOS.

WINDSHIELD DEVELOPED A CRACK WHILE SITTING IN GARAGE. CRACK SPREAD QUICKLY FROM TOP CENTER OF WINDSHIELD AND CRACK HOOKED BACK UP TOWARDS TOP APPROXIMATELY 12 INCHES LONG. WINDSHIELD WAS FINE THE DAY BEFORE . NO ROCKS OF ITEMS HIT WINDSHIELD.

WE WERE DRIVING ACROSS WYOMING ON THE INTERSTATE WITH THE CRUISE CONTROL ON AT 75MPH. SUDDENLY THERE WAS A VIOLENT SHAKE IN THE CAR LIKE THE ENGINE WAS LOCKING UP. WE TRIED TO PULL OFF THE HIGHWAY AND IT DID IT AGAIN AS WE WERE PULLING OVER. WHEN WE GOT THE CAR STOPPED THE CHECK ENGINE LIGHT WAS ON AND A MESSAGE ON THE DISPLAY THAT ENGINE DIAGNOSTICS WERE REQUIRED. I CALLED THE DEALER IN FT COLLINS CO AND MY DEALER IN DENVER BUT THEY SAID THEY COULD NOT TELL ME WHAT TO DO. I DROVE THE CAR BACK TO DENVER VERY SLOWLY WITH THE CHECK ENGINE AND WARNING MESSAGE ON THE DASH AND IT RAN OKAY. MY DEALER COULD NOT LOOK AT IT FOR A WEEK AND WHEN I TOOK IT IN THE WARNING LIGHTS HAD GONE OFF. THE DEALER SAID THERE WERE NO CODES AND NOTHING THEY COULD FIND WRONG. I CALLED MAZDA AND THEY HAD ME TAKE IT TO ANOTHER DEALER AND AGAIN THERE WERE NO CODES FOR IT. WE ARE SCARED TO DRIVE THE CAR. IT HAS SAT IN OUR GARAGE THE PAST COUPLE MONTHS EXCEPT FOR THE TRIPS TO THE DEALER. IF WE HAD BEEN IN TRAFFIC I THINK WE WOULD HAVE CAUSED AN ACCIDENT.

MAZDA ENGINE DEFECT I PURCHASED A 2015 MAZDA CX-5 USED TWO YEARS AGO. WHILE MY DAUGHTER WAS DRIVING TO WORK SHE NOTICED A LOUD TICKING NOISES FROM ENGINE. SHE SCHEDULED A SERVICE WITH MAZDA DEALERSHIP AND THEY STATED THAT THE PROBLEM IS WITHIN THE INTERNAL COMBUSTION AND THE ENGINE NEEDS TO BE TORN DOWN FOR COMPLETE DIAGNOSIS, HE FURTHER SUGGESTED THAT I REPLACE THE DEFECTIVE ENGINE WITH A MAZDA NEW ENGINE TOTALING OVER $7000. ALARMED, I RESEARCHED AND FOUND OTHER MAZDA OWNER EXPERIENCING THE SAME PROBLEMS. THIS CONSTITUTES MY FORMAL COMPLAINT FOR MAZDA DEFECTIVE ENGINES.

DURING HARD BREAKING (ABS ENGAGED) AT 30 MPH CITY TRAFFIC, FOLLOWED BY A FRONT END CRASH, BOTH SEAT BELT RETRACTORS FOR THE TWO FRONT SEAT PASSENGERS FAILED, FAILING TO KEEP THE PASSENGERS SECURED IN THEIR SEATS THE BELTS NEVER LOCKED AND COMPLETELY DESPOOLED. THE DRIVER WAS ABLE TO USE THE STEERING WHEEL TO REMAIN SEATED, HOWEVER THE PASSENGER'S HEAD IMPACTED AND SHATTERED THE WINDSHIELD. THE PASSENGER ALSO HAD BAD BRUISING FROM THE FINAL RESTRAINT OF THE BELTS AFTER IT DESPOOLED AND STOPPED.

THE CAR ACCELERATES TO HIGH RPM'S WITHOUT TOUCHING THE GAS PEDAL. AS SOON AS CAR WAS STARTED ENGINE ROARED AND COULD NOT BE CONTAINED WHEN IN GEAR. WHEN PUT IN DRIVE THE CAR REACHED OVER 50 MPH WITHOUT MY FOOT TOUCHING GAS PEDAL. WHEN PUT IN NEUTRAL THE RPM'S WERE REVVING EXCESSIVE NEAR THE TOP OF THE DIAL. THE ONLY THING TO GET THE ENGINE TO STOP REVVING WAS TO TURN THE CAR OFF. I HAD A HARD TIME GETTING THE CAR TO STOP. PROBLEM HAPPENED BOTH IN THE CITY AND ON THE FREEWAY. THE FIRST TIME IT HAPPENED IT WAS A HOT DAY (100 DEGREES OUTSIDE). CAR HAD BEEN DRIVEN FOR ABOUT 2 HOURS AND THEN SAT FOR ABOUT 1.5 HOURS AND THEN PROBLEM HAPPENED. PROBLEM HAPPENED ABOUT A DOZEN TIMES BEFORE BEING TAKEN TO THE DEALERSHIP. I HAD NOT USED THE CRUISE CONTROL THAT DAY AND DO NOT REGULARLY USE THE CRUISE CONTROL. MAZDA SAYS IT'S A BATTERY ISSUE AND THAT I NEED A NEW BATTERY. THERE IS NO WAY THAT IS THE PROBLEM. I'VE NEVER EVEN HAD TO USE JUMPER CABLES ON THE CAR. I BOUGHT THE CAR NEW AND HAVE ONLY HAD IT FOR TWO AND A HALF YEARS. I'M THE PRIMARY DRIVER. CAR HAS 43,000 MILES. I'M DEMANDING THAT MAZDA REPLACE THE CAR WITH A SIMILAR AGE CAR/SIMILAR MILEAGE AND THEY ARE FIGHTING IT. I DO NOT FEEL SAFE DRIVING THAT CAR. I WORRY THAT I WILL BE KILLED WHEN I CAN'T STOP THE CAR OR THAT I WILL HIT A PEDESTRIAN OR OTHER CAR AND KILL SOMEONE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE AT A STOP LIGHT, THE VEHICLE BEGAN TO ACCELERATE WITHOUT THE CONTACT DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE CONTACT CALLED LYNCHBURG MAZDA WHO STATED THAT THEY WERE UNFAMILIAR WITH THE FAILURE. THE CONTACT ALSO CONTACTED THE FIRST TEAM AUTO MALL DEALER WHO STATED THAT THEY WERE UNFAMILIAR WITH THE FAILURE AS WELL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

DRIVING DOWN THE HIGHWAY AND HEARD A LOUD BOOM SOUND. NEXT THING I KNOW, PIECES OF THE SUNROOF START FLYING OFF THE CAR. NOTHING WAS AROUND THE CAR AND NOTHING HIT THE CAR. THE ONLY DAMAGE WAS TO THE SUNROOF GLASS AND THE GLASS WAS BUBBLED OUT, NOT IN LIKE YOU WOULD EXPECT IF SOMETHING HIT IT.

WINDSHIELD GOT THE L-SHAPED CRACK AT THE TOP. NO STONE CHIP, THE CRACK APPEARED WHILE THE CAR WAS STATIONARY, WE WATCHED IT HAPPENED FROM THE BENCH IN A PARK ACROSS.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING AT A SLOW RATE OF SPEED, A LOUD ABNORMAL RATTLING NOISE COULD BE HEARD UNDER THE FRONT END OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT A SQUEAKING NOISE WAS CAUSED BY A DAMAGED BOLT BY THE WINDSHIELD. THE VEHICLE WAS REPAIRED, BUT THE NOISE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH NEEDING A STRUT REPLACEMENT DUE TO A LOST BOLT. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN NUMBER: 16V203000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 48,000.

WHILE DRIVING THROUGH STOP AND GO TRAFFIC NEAR A TRAFFIC LIGHT ON A DOWNWARD SLOPE (MAYBE 10-15 DEGREES), I ATTEMPTED TO APPLY THE BRAKES IN ORDER TO COME TO A STOP. WHEN DOING SO, THE BRAKE PEDAL WAS BEING APPLIED NORMALLY BUT THE VEHICLE WASN'T SLOWING DOWN LIKE IT NORMALLY DOES. AS A RESULT, I PUSHED DOWN ON THE BRAKES AS HARD AS POSSIBLE AND WHILE THE VEHICLE SLOWED DOWN MORE THAN IT PREVIOUSLY WAS, IT ATTEMPTED TO LURCH FORWARD MORE AND MORE. I NOTICED THAT THE RPMS WERE SLOWLY GETTING HIGHER WHILE I WAS IN THE MIDDLE OF APPLYING THE BRAKE PEDAL AS HARD AS POSSIBLE, BUT THE VEHICLE WAS COMING INCREASINGLY CLOSE TO MAKING CONTACT WITH THE VEHICLE IN FRONT OF ME. DUE TO THE VEHICLE BEING CLOSE TO BEING PHYSICALLY STOPPED ALREADY, I PLACED THE VEHICLE IN PARK AS QUICKLY AS POSSIBLE AND THE RPMS FOR THE VEHICLE IMMEDIATELY CLIMBED ALL THE WAY TO THE RED-LINE (I BELIEVE 6,500 RPMS) AND THEN RETURNED TO NORMAL. THROUGHOUT THE REMAINDER OF THE TRIP (ANOTHER 5-10 MILES), THE VEHICLE EXHIBITED NO NOTICEABLE ISSUES. I CALLED THE LOCAL MAZDA DEALERSHIP TO SEE IF ANY PROBLEMS REGARDING THE TRANSMISSION WERE CURRENTLY BEING INVESTIGATED, BUT I WAS TOLD THAT NO RECALLS WERE CURRENTLY OPEN FOR A TRANSMISSION PROBLEM. *TR

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY FELL AND STRUCK THE CONTACT'S DAUGHTER IN THE HEAD. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GALTIN MAZDA OF NORTH HILL, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL I GOT THE RECALL INFORMATION ABOUT REPLACING THE LIFT GATE STAY DAMPERS IN OCT., 2016. MORE THAN 8 MONTHS PAST, THE DEALER IN DENVER ON ARAPAHOE ROAD STILL TELLS ME THE PART FOR REPLACING IS NOT AVAILABLE CURRENTLY. MAY I KNOW WHAT IS A REASONABLE AMOUNT OF TIME TO COMPLETE THIS KIND OF RECALLS USUALLY?

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 07/13/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V644000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX5. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAVE EXPERIENCED INTERMITTENT PROBLEMS WITH THE STEERING WHEEL BUTTONS, ESPECIALLY WITH REGARD TO THE CRUISE CONTROL (CC). SOMETIMES, THE BUTTONS APPEAR TO CHANGE FUNCTIONS WITH EACH OTHER. HERE IS AN EXAMPLE: 1.I AM DRIVING ALONG ON THE HIGHWAY, AND I TURN ON CC ' THE DASH INDICATOR APPEARS IN YELLOW. 2.I SET THE CC TO MY CURRENT SPEED, THE DASH INDICATOR CHANGES TO GREEN, AND MY SPEED IS REGULATED. 3.I DECIDE TO REDUCE SPEED, SO I PRESS THE MINUS (-) BUTTON ONCE. 4.MY SPEED INCREASES BY ABOUT ONE MILE PER HOUR. 5.I PRESS MINUS (-) AGAIN, AND I SPEED UP ANOTHER MILE PER HOUR. 6.I PRESS PLUS (+), AND I SLOW DOWN ONE MILE PER HOUR. 7.I PRESS CANCEL, AND NOTHING HAPPENS ' THE CC INDICATOR ON THE DASH STAYS GREEN, AND MY SPEED HOLDS AT THE CURRENT VALUE. 'IT IS POSSIBLE THAT CANCEL REDUCES MY SPEED BY ONE MILE PER HOUR, BUT I USUALLY DON'T WAIT LONG ENOUGH TO FIND OUT, BECAUSE I AM TRYING TO CANCEL! 8.I PRESS OFF, AND THE CC CANCELS. IT IS STILL ON, BUT THE DASH INDICATOR TURNS YELLOW, AND MY SPEED IS NO LONGER REGULATED (I AM COASTING). 9.I PRESS OFF SEVERAL TIMES, AND NOTHING CHANGES ' THE DASH INDICATOR IS YELLOW. 10.NO MATTER WHICH BUTTON I PRESS, I CANNOT SHUT OF CC. 'THE DASH INDICATOR WILL CHANGE FROM GREEN TO YELLOW AND BACK, BUT CC NEVER SHUTS OFF. 11.SOMETIMES, I CAN RUN MY THUMB AROUND THE BUTTONS IN A CIRCLE, AND CC STARTS WORKING AGAIN, BUT THIS DOES NOT ALWAYS WORK. 12.IF I SHUT OFF THE CAR, CC WILL WORK FOR A WHILE. 13.IF CC STOPS WORKING AS DESCRIBED, AND I AM ON A LONG TRIP, IT WILL SOMETIMES START WORKING PROPERLY AGAIN AFTER SOME LONG PERIOD OF TIME (30 MINUTES OR SO). I HAVE EXPERIENCED SIMILAR PROBLEMS WITH THE RADIO CONTROLS. I OCCASIONALLY PRESS THE VOLUME CONTROL AND THE STATION CHANGES. TYPICALLY, THIS ONLY HAPPENS ONCE, AND WHEN I CHANGE THE STATION BACK TO WHERE IT WAS, I AM ABLE TO ADJUST THE VOLUME AGAIN.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ASHVILLE NC MAZDA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE; HOWEVER, THE CONTACT COULD NOT SPEAK WITH A REPRESENTATIVE. THE CONTACT STATED THAT THE MANUFACTURER LEFT A VOICE MESSAGE STATING THAT THEY WERE IN A MEETING. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2016. BOB KING KIA/MAZDA DEALER OF WINSTON SALEM, NORTH CAROLINA STATED THAT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT MADE AWARE OF THE RECALL. THE MANUFACTURER STATED THAT THE PARTS WERE UNAVAILABLE AND THERE WAS NO KNOWN ESTIMATED TIME OF ARRIVAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE JIM MAZDA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I'M NOW DRIVING A 2015 MAZDA CX-5 TOURING AND I FIND THE HEAD RESTRAINT IN MY MAZDA IS ANGLED TOO FAR FORWARD AND IS VERY UNCOMFORTABLE, CAUSING NECK STRAIN AND PAIN. I LIKE TO SIT UPRIGHT IN MY CAR AND WHEN SEATED LIKE THIS THE HEAD RESTRAINT FORCES ME TO ANGLE MY HEAD DOWN SO I AM LOOKING AT THE DASH, NOT OUT THE WINDSHIELD. I FIND THAT RECLINING THE SEAT IS THE ONLY SOLUTION BUT IT PUTS ME IN A POSITION THAT IS LESS RESPONSIVE AND MORE SLEEP-INDUCING. IRONICALLY, THE NHTSA MADATE THAT TOOK EFFECT IN 2008 ACTUALLY MAKES MY MAZDA LESS SAFE BECAUSE IT FORCES ME TO CHOOSE BETWEEN NECK STRAIN OR SITTING IN A LESS RESPONSIVE, OVERLY-RELAXED POSITION JUST TO FIX THE POORLY-DESIGNED HEAD RESTRAINT ANGLE. I DROVE A 1994 TOYOTA CAMRY FOR ABOUT 10 YEARS AND IT HAD A HEAD RESTRAINT THAT WAS ADJUSTABLE FOR BOTH ANGLE AND HEIGHT. IN 1994! PLEASE CHANGE THE HEAD RESTRAINT RULES SO THE ANGLE IS ADJUSTABLE!

AN INTERIOR PANEL (CONSOLE COVER) ADJACENT TO GAS PEDAL HAS COME OFF WHILE THE CAR WAS ON THE ROAD, ONCE TO MY WIFE AND ONCE TO ME. IT INTERFERED WITH THE DRIVER'S ABILITY TO LIFT THE FOOT OFF OF THE GAS PEDAL. I COMPLAINED TO THE DEALER THAT IT APPEARS THAT THE PANEL WAS DESIGNED TO HAVE 3 SPRING CLIPS TO RETAIN IT, BUT THE PANEL ONLY HAD ONE. (MY MAZDA CX5 HAS SEVERAL CLIPS ON A SIMILAR PART). THE DEALER SIMPLY SNAPPED IT BACK IN PLACE AFTER THE FIRST OCCURRENCE. AFTER THE SECOND OCCURRENCE I SUGGESTED THAT IT WAS MISSING A RETAINING CLIP. THE DEALER ORDERED AND INSTALLED A NEW PANEL. IT CAME OFF WHILE I WAS ON THE HIGHWAY, ONCE AGAIN INTERFERING WITH MY ABILITY TO LIFT MY FOOT FROM THE ACCELERATOR PEDAL. I OBSERVED THAT THE NEW PANEL HAS ONLY ONE RETAINING CLIP, JUST LIKE THE ORIGINAL. I CONSIDER THIS TO BE A SERIOUS DESIGN FLAW POSING A SIGNIFICANT HAZARD, ESPECIALLY TO AN INEXPERIENCED DRIVER.

WHILE DRIVING THE LANE CHANGE RADAR WARNING SYSTEM INDICATES A VEHICLE WHEN THERE IS NONE. FOR EXAMPLE I CAN BE IN THE RIGHT LANE ON A MULTI LANE HIGHWAY AND THE LIGHT ON THE SIDE MIRROR WILL ILLUMINATE INDICATING A VEHICLE IN MY BLIND SPOT WHEN THERE IS NONE. IT IS SPORADIC AND MOSTLY DOES THIS ON THE DRIVERS SIDE BUT HAS ALSO DONE THIS ON THE PASSENGER SIDE

NHTSA RECALL 16C-644 INSUFFICIENT CORROSION. REAR HATCH OR LIFT GATE MAY DROP. CAR WAS IN THE SHOP FOR TRANSMISSION ISSUES. RECALL WAS NOT REPAIRED

I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 50 MPH. I WAS HIT IN THE RIGHT SIDE BACK OF THE VEHICLE. THIS CAUSED THAT THE VEHICLE VEERED TO THE LEFT HITTING THE CENTRAL METAL BARRIER OF THE ROAD IN THE FRONT LEFT SIDE. THE VEHICLE MADE A 360 DEGREES TURN AND HIT THE BARRIER AGAIN, THIS TIME WITH THE RIGHT FRONT SIDE. FINALLY, THE VEHICLE CAME TO A STOP IN THE CENTER LANE (THIS IS A THREE LANE HIGHWAY). ACCORDING TO THE INSURANCE COMPANY THIS VEHICLE IS A TOTAL LOSS. NOW COMES THE WORST PART. OF THE FOUR AIRBAGS, TWO IN THE FRONT, TWO SIDE CURTAINS, ONLY THE RIGHT CURTAIN ACTIVATED. THE THREE OTHER AIRBAGS DID NOT DEPLOY. LUCKLY, THERE WAS NO PHYSICAL HARM TO MY GRANDDAUGHTER OR TO ME, BUT THE MENTAL ANGUISH IS UNBEARABLE. MY GRANDDAUGHTER IS NOT MENTALLY PREPARED TO DRIVE AGAIN.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE THE VEHICLE WAS STATIONARY, THE CHROME ON THE EXTERIOR VENTS SHINED INTO THE SIDE VIEW MIRROR AND CAUSED A GLARE THAT OBSTRUCTED THE CONTACT'S VISION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,100. THE VIN WAS NOT AVAILABLE.

AFTER MAKING A RIGHT HAND TURN, THERE WAS A SUDDEN LOUD NOISE. THE CAR THEN CAME TO A SUDDEN STOP ON IT'S OWN. UPON INSPECTION, THE LOWER CONTROL ARM BALL JOINT AND AXLE DETACHED FROM THE FRONT PASSENGER TIRE WHILE THE CAR WAS IN MOTION.

THE SERVICE DEPARTMENT PEOPLE OF KOEPPEL MAZDA IN WOODSIDE, NY WAS EVADING TO HELP ME SCHEDULE A SERVICE APPOINTMENT IN CONNECTION WITH THE RECALL. I SPENT MORE THAN 30 MINUTES ON THE PHONE ENDING WITH NOTHING BECAUSE THE PEOPLE IN THAT DEALERSHIP WERE TRANSFERRING ME BACK AND FORTH. THE NUMBERS I CALLED ARE 718-721-9100 AND 718-764-8105. THIS KIND OF CUSTOMER SERVICE IS COMPLETELY UNACCEPTABLE.

THE FRONT PASSENGER SIDE OF THE DASH BOARD IS SUNK IN NEXT TO THE AIR BAG .

I WAS GOING FROM R TO D ON FLAT GROUND. THE GEAR INDICATOR SAYS D BUT WHEN I PRESS THE GAS PEDAL NOTHING HAPPENS FOR TWO SECONDS. THEN THE GEAR CHANGES AND THE CAR JERKED FORWARD VIOLENTLY. MY WIFE WAS SCARE ABOUT IT, WE HAVE FOUR CARS, NONE OF THEM WILL BE LIKE IT. ALSO, WHEN YOU GOING DOWN HILL, THE GEARS WILL CHANGE VIOLENTLY, I WILL TAKE THIS CAR TO DEALERSHIP NEXT OIL CHANGE.

TRANSMISSION ISSUE: I TURNED ON THE CAR IN A PARKING LOT AND TMPS AND SCSB CODE AND THE TIRE PRESSURE LIGHTS CAME ON. I HAD ABOUT 15K ON THE CAR AND IT WAS JUST A YEAR OLD AND DUE FOR IT'S SERVICE. I WROTE DOWN THE CODES AND FIGURED I WOULD TELL THE DEALERSHIP WHEN I TOOK IT IN FOR SERVICE. I DROVE A LITTLE WAYS AND STOPPED AT A LIGHT. THE CAR STARTED TO MAKE A LOUD NOISE AND SHUDDER. I DROVE THROUGH THE LIGHT AND PULLED UP TO THE STOP SIGN. THE TACHOMETER REVVED UP BUT THE CAR WOULDN'T GO ANYWHERE. I MADE IT TO THE STOP SIGN, PUT ON MY FLASHERS AND PUT THE CAR IN PARK. I TURNED IT OFF AND TURNED IT BACK ON AGAIN. I WAS ABLE TO DRIVE A FEW MORE FEET THEN AGAIN THE ENTIRE ENGINE REVVED UP AGAIN. REPEAT THIS ABOUT 6 MORE TIMES. I WAS ABLE TO MAKE IT THE MILE TO MY HOUSE DOING THE DRIVE, STOP, TURN OFF, START AGAIN AND REPEAT. I HAD IT TOWED TO THE DEALERSHIP. THE DEALERSHIP FIXED THE CAR AND SAID IT WAS THE TRANSMISSION AND THAT MAZDA WAS ABLE TO TELL THEM HOW TO FIX IT BECAUSE THEY'D SEEN IT BEFORE AND IT WAS A A "SHIFT CONCERN AND SOFTWARE UPGRADE NEEDED." I'D REALLY LIKE TO SAVE SOMEONE ELSE FROM GOING THROUGH THIS SO I WANT TO REPORT IT. IF I'D BEEN DRIVING FASTER AND THE ENGINE SHUT DOWN LIKE THAT, I COULD HAVE HAD A SERIOUS ACCIDENT. HAS ANYONE ELSE HAD THIS PROBLEM? ALSO WHY WASN'T THIS REPORTED ON ANY OF THE CAR/DRIVER, CONSUMER REPORTS REVIEWS. THIS IS A SERIOUS ISSUE AND PEOPLE SHOULD CONSIDER IT BEFORE THEY BUY THE CAR. MAZDA SHOULD FIX THE ISSUE IN THE CX-5 SO THAT IT DOESN'T HAPPEN.

. THE TIRES THAT IT HAS ARE THE ONES THAT CAME ORIGINALLY WITH THE CAR WHEN I PURCHASED BRAND NEW IN MAY 2014. THE CAR HAS ONLY 12K MILES. THE INCIDENT HAPPENED THIS LAST SUNDAY (1/10/16) AT AROUND 1:30PM. I WAS RETURNING WITH MY FAMILY FROM A SCHOOL SOCCER GAME. I WAS DRIVING ON THE I-95 AT AROUND 50MPH IN THE EXPRESS LANES. SUDDENLY WE HEARD A LOUD NOISE, WE WERE NOT SURE IF IT WAS COMING FROM THE CAR, THE RADIO, A NEARBY TRUCK OR EVEN AN APP FROM MY KIDS' TABLET. AT THE SAME TIME MY CAR STARTED LOSING TRACTION AND VIBRATES, BUT LUCKILY I WAS ABLE TO CONTROL IT AND DECELERATE CAREFULLY. I WAS ABLE TO STOP IN ONE THE SIDES OF THE HIGHWAY, AND THEN I EXITED THE CAR AND TOOK A LOOK OF WHAT HAPPENED. AND THEN IT WAS WHEN I DISCOVERED THE SCARY SITUATION. THE PASSENGER REAR TIRE (YOKOHAMA GEOLANDAR G91) WAS COMPLETELY DESTROYED AS SHOWN IN THE PHOTO THAT I SENT YOU. THAT HAPPENED WITHOUT CAUSE. THERE WAS NOT ANY DEBRIS OR ANYTHING IN THE HIGHWAY AND THE ROAD WAS CLEAR. THE WEATHER WAS NICE TOO, IT HAD BEEN RAINING A FEW MINUTES BEFORE, BUT IT WAS CLEAR AT THE TIME OF THE ACCIDENT. AFTER I SAW THE TIRE, I REALIZED OF THE LUCKY THAT WE WERE

BRAKING I WOULD HAVE A BRAKING ISSUE EVERY TIME I DRIVE OVER A LITTLE INDENTATION (A HORIZONTAL LINE THAT IS SLIGHTLY ON THE ROAD USED FOR A WATER PASSAGE). WHEN I DRIVE OVER THE WATER PASSAGE MY VEHICLE WOULD NOT STOP AND EVEN THOUGHT I STEP ON THE BRAKE PEDAL HARD, IT WOULD JUST KEEP GOING AND YOU CAN FEEL THE BRAKES JUST SLIPPING OFF THE BRAKE PAD OR SOMETHING LIKE THAT.