2015 Mazda CX-5 Complaint Log

I STARTED THE CAR AND WENT INSIDE OF THE HOUSE AND FORGOT THE KEYS AND WENT SHOPPING, WHEN I CAME OUT THE CAR WOULDN'T START BECAUSE I DIDN'T HAVE THE KEYS. WHY WOULD THE CAR RUN WITH OUT THE KEYS? IS THIS A DEFECT?

THIS COMPLAINT IS ABOUT 2015 MAZDA CX-5 DESIGN PROBLEM WHEN ONE OR BOTJH REAR WINDOWS ARE OPEN: THE PROBLEM IS WHEN ONE OR BOTH ARE DOWN A FEW INCHES OR MORE A VERY LOUD THUMPING NOISE WITH FEELING OF PULSING AIR CAUSING VERY UNCOMFORTABLE HEARING & POTENTIAL OF HEADACHES IF WINDOWS NOT CLOSED IMMEDIATELY. FRONT WINDOWS USUALLY UP BUT CAN BE OPENED A FEW INCHES AND THUMPING STILL VERY LOUD. THIS SITUATION HAPPENS AT SPEEDS ABOVE 25 MPH & WORSE ON HIGHWAYS. THIS SAME PROBLEM REPORTED TO NHTSA ON 9/19/2014, WITH I.D. #10637592. AS OTHER COMPLAINT NOTED MAZDA IS AWARE OF PROBLEM A LONG TIME AGO & SUPPOSEDLY HAS NOT DONE ANY PROACTIVE STEPS TO FIX IT. THEY SUPPOSEDLY HAVE A KIT CONSUMERS CAN PURCHASE. I WOULD NOT HAVE PURCHASED CAR IF PROBLEM WAS KNOWN AHEAD OF TIME OR HAPPENED DURING TEST DRIVE. MAZDA IS NOT BEING TRUTHFUL TO CONSUMERS AND MUST BE HELD ACCOUNTABLE FOR THIS COVER UP. THEY SHOULD RECALL ALL EFFECTED MODELS & APPLY FIX. I HOPE THE NHTSA DOES A SURVEY OF ALL PURCHASED CX-5 SINCE 2013 TO FIND OUT TRUE NUMBER OF CONSUMERS IMPACTED. IT WOULD BE NICE TO OPEN WINDOWS AS NEEDED TO LET INSIDE HEAT OUT OR TO SEE TO OUTSIDE AS NEEDED FOR SAFETY WITHOUT BEING SUBJECTED TO THUMPING SOUNDS THAT DO HURT HEARING & CAUSE FOR HEADACHES. TK

I PURCHASED A NEW 2015 MAZDA CX5 IN MAY OF 2015 WITH THE TOUR TECHNOLOGY PACKAGE. THEREFORE, I HAVE THE BI-XENON, HID, HEADLAMPS. I DO LIKE THE CURVE ADAPTIVE FEATURE THAT MOVES THE ENTIRE LIGHT SYSTEM LEFT AND RIGHT BY15 DEGREES. I DRIVE MOSTLY IN WELL LIT CITY AREAS, BUT WHEN MY BROTHER WAS HERE LAST NOVEMBER AND NOTICED IN RURAL AREAS HOW EASY IT WAS TO 'OVERDRIVE' BOTH LOW AND HIGH BEAM SETTINGS. I HAVE TO ADMIT THAT THE REGULAR H1 HIGH BEAMS ON MY 2007 MAZDA6 ARE FAR BETTER THAN THESE 2015 HID LIGHTS. THEY HAVE A SHARP CUT OFF ON THE LEFT SIDE OF THE HIGHWAY WHEN ON LOW BEAM SO THEY DON'T ILLUMINATE AS FAR DOWN THE ROAD AS I WOULD LIKE, AND THAT MAY EXPLAIN PART OF THE PROBLEM WHEN LIGHTS ARE SWITCHED TO HIGH BEAM AS WELL. I HAVE DISCUSSED THIS ISSUE WITH MY MAZDA SERVICE DEPT., AND THEY TELL ME THAT BY FEDERAL LAW, THEY ARE NOT ALLOWED TO RAISE THE HEIGHT OF THESE 'SELF-LEVELING' LIGHTS. THEY CAN ONLY ADJUST FROM SIDE TO SIDE FOR MORE OR LESS LIGHTING. I CAN UNDERSTAND WHY THE INSURANCE INSTITUTE FOR HIGHWAY SAFETY GAVE THE 2016 MAZDA CX5 A MARGINAL RATING EVEN WITH THE BI-XENON HEADLAMPS. EVEN AT NORMAL HIGHWAY SPEEDS, IT WOULD BE DIFFICULT TO STOP FOR OBJECTS ON POORLY LIT RURAL ROADS. I DO FEEL THAT THIS IS A BIG SAFETY CONCERN. MANUFACTURERS AND THEIR ENGINEERS NEED TO REEVALUTE THE IMPORTANCE OF BASIC FEATURES SUCH AS HEADLIGHTS.

ON OCTOBER 6, 2015, I WAS TRAVELING ON I-70 IN SOUTHERN UTAH WHEN THE REAR DRIVER SIDE TIRE BLEW OUT. THE TIRE WAS A YOKOHAMA GEOLANDER G91, DOT FDF5 PC50814, SIZE P225/65R17/60H. THIS TIRE WAS ON MY 2015 MAZDA CX5 WHEN I PURCHASED IT IN LATE AUGUST 2014. IT HAD 10559 MILES ON IT. ROAD CONDITIONS AT THE TIME OF THE BLOW OUT WERE EXCELLENT AND THE ROAD WAS VERY SMOOTH AS IT HAD BEEN RECENTLY PAVED. THE TIRE WAS IN 3 PIECES, THE TWO SIDE WALLS AND THE BOTTOM TREAD. THERE WAS NO EVIDENCE OF PUNCTURE. THE GENTLEMAN WHO ASSISTED IN CHANGING THE TIRE SAID HE WAS FREQUENTLY CALLED TO THAT AREA FOR FLAT TIRE ASSISTANCE, BUT HE HAD NEVER SEEN ANYTHING QUITE LIKE THIS SEPARATION OF THE SIDEWALLS FROM THE TREAD. IT SEEMS THIS IS A FAIRLY COMMON PROBLEM WITH YOKOHAMA TIRES FROM MY READING OF OTHER COMPLAINTS.

I BOUGHT THIS CAR NEW IN MAY. WITHIN THE FIRST MONTH, THE CAR WOULDN'T START I BOUGHT THE CAR IN TO THE DEALER AND THEY REPLACED THE BATTERIES ON THE FOBS. LAST WEEK, I NOTICED THE DRIVER'S SIDE WINDOW TRIM FRONT AND BACK DOORS WAS MELTING. I CALLED THE DEALER, BOUGHT IT IN AND THEY TOOK PICS, SAID THEY WOULD CONTACT MAZDA REP AND SENT ME HOME. ON SATURDAY, I DROVE TO A STORE APPROX. 10 MILES AWAY AND WHEN LEAVING FOR HOME, MY CAR WOULDN'T START AGAIN. I FINALLY GOT IT STARTED AFTER MULTIPLE TRIES. WHILE DRIVING HOME I NOTICED THE BLIND SPOT MONITORING ON THE DRIVERS SIDE WAS FLASHING AND THERE WERE NO CARS NEXT TO ME. I LEFT THE CAR PARKED FOR THE REST OF THE WEEKEND BUT ON SUNDAY NOTICED THE MELTED SPOTS WERE WORSE. I CONTACTED THE DEALER ON MONDAY AND BROUGHT IT IN. THEY ARE SAYING SOMETHING ON OUR HOUSE OR AROUND IT IS CAUSING THE MELTING, HOWEVER, MY WIFE PARKS HER 2015 HONDA CR-V NEXT TO MINE AND THERE IS NO MELTING HAPPENING TO HER CAR. ALL THE OTHER VEHICLES OWNED AND PARKED IN THE SAME DRIVEWAY FOR THE PAST 15 YEARS DO NOT HAVE THIS ISSUE. I ALSO SUBMITTED THIS INFO TO MAZDAUSA.COM BUT HAVE NOT HEARD BACK.

SEVERAL TIMES NOW, AFTER SHUTTING THE VEHICLE OFF, EXITING AND UPON RE-ENTRY ON THE DRIVERS SIDE, I HAVE FOUND THE DRIVERS SEAT COMPLETELY RECLINED ALL THE WAY BACK. I BOUGHT THE VEHICLE BRAND NEW WITH 6 MILES ON IT IN ILLINOIS MAY OF 2014, AND THE FIRST INCIDENT OCCURRED WHEN WE HAD LESS THAN 600 MILES ON IT. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THERE WAS NOTHING THEY COULD DO BECAUSE THEY "COULD NOT REPLICATE IT". THIS HAPPENED A FEW TIMES, THEN NOTHING. I DROVE THE CAR TO FLORIDA, AND HAD THE SAME ISSUE WHEN I CAME OUT TO THE CAR THE NEXT MORNING AND THE SEAT WAS RECLINED ALL THE WAY BACK. I TOOK IT TO THE MAZDA DEALERSHIP DOWN THERE AND WAS TOLD THE SAME THING, THAT "THEY COULD NOT FIND ANYTHING WRONG, AND COULD NOT GET IT TO DUPLICATE". I WAS DETAILING MY CAR THIS PAST WEEKEND, SITTING IN THE DRIVERS SEAT WITH THE CAR OFF. I WAS CLEANING THE WINDSHIELD AND HAD NO IDEA THAT THE SEAT HAD COMPLETELY RECLINED WHILE I WAS SITTING IN IT! MY LEG WAS NO WHERE NEAR THE SIDE WHERE THE ADJUSTMENTS ARE. SCARY THAT I DIDN'T EVEN HEAR THE MOTOR SOUND AS IT RECLINED AND IT WAS ALL THE WAY BACK. I AM SHORT AND HAVE NOTICED THAT WHEN I EXIT OUT THE DRIVERS SIDE, IT SEEMS THE EDGE OF THE DRIVERS SEAT PUSHES DOWN ON THE CONTROLS OR SOMETHING, BECAUSE I CAN HEAR IT CLICK, ALTHOUGH I DON'T SEE THE SEAT MOVE. I THINK IT'S POOR PLACEMENT OF THE MOTOR INSIDE THE DRIVERS SEAT. THIS COULD POSE A POTENTIAL HAZARD IF ONE WAS DRIVING. I SAW THERE WAS A COMPLAINT FROM ONE OTHER CONSUMER THAT WAS DRIVING WHEN THEIR SEAT FOLDED FORWARD. THIS SHOULD BE LOOKED INTO!

DRIVING ON HWY 41 GOING SOUTH FROM RACINE INTO CHICAGO AREA LATE MORNING, MY SON IN LAW WAS DRIVING GOING ABOUT 55. ALL THE LIGHTS ON THE DASH WENT ON! EVERY SINGLE ONE WAS LIT UP SO HE PULLED TO THE SIDE OF THE ROAD AND THE CAR WOULD NOT SHUT OFF, THE ELECTRICAL SYSTEM WAS JUST FROZEN, THINGS THAT WERE ON STAYED ON AND THE THINGS THAT HAD BEEN OFF WOULD NOT GO ON. AFTER APPROXIMATELY 30 OF SITTING AT THE SIDE OF THE ROAD WAITING FOR ASSISTANCE (IT WAS OVER 90 DEGREES THAT DAY) I WAS FINALLY ABLE TO SHUT THE CAR OFF. AFTER CONSULTING WITH A MECHANIC VIA PHONE I STARTED THE CAR. IT STARTED RIGHT UP AND THE ONLY LIGHT ON WAS CHECK ENGINE. WE DROVE TO OUR DESTINATION, PARKED THE CAR FOR THE NIGHT AND THE NEXT MORNING IT WAS LIKE NOTHING EVER HAPPENED. NO CHECK ENGINE LIGHT, NOT A SIGN OF TROUBLE. WE DROVE HOME WITH NO ISSUE. I FOUND SOMEONE ELSE WITH THE SAME ISSUE ON THIS WEBSITE AND TOOK THAT INFORMATION TO THE DEALERSHIP. THEY FOUND THAT THE GROUND WIRE IN THE FRONT HAD BEEN PAINTED OVER AT THE FACTORY RESULTING IN A FAULTY CONNECTION.

CATASTROPHIC FAILURE OF YOKOHAMA GEOLANDAR G91A, P225 65/R17, D.O.T. FDF5-PC51414 OEM TIRE: ON JULY 6, 2015 AT APPROXIMATELY 12:30PM EST, MY DAUGHTER WHILE DRIVING OUR 2015 MAZDA CX-5, EXPERIENCED A CATASTROPHIC TIRE FAILURE. THE MAZDA CX-5 IS EQUIPPED WITH OEM YOKOHAMA GEOLANDAR G91A, P225 65/R17, D.O.T. FDF5-PC51414. SHE WAS DRIVING AT NORMAL HIGHWAY SPEED (55 MPH) EASTBOUND ON ROUTE 66, NEAR EXIT 53, AND DESCRIBES HEARING THUMPING NOISES COMING FROM THE REAR OF THE CAR. THE CAR BEGAN TO SHAKE AND WHILE SHE WAS MAKING AN EMERGENCY EXIT FROM THE ROADWAY TO THE SHOULDER, SHE HEARD A LOUD BANG. STATE POLICE WERE NOTIFIED AND THEY SENT A COURTESY AAA PATROL TO ASSIST. THE MAZDA CX-5 IS EQUIPPED WITH A TIRE PRESSURE MONITORING SYSTEM AND THERE WAS NO INDICATION OF A PROBLEM PRIOR TO THE INCIDENT. THE TREAD OF THE REAR PASSENGER SIDE YOKOHAMA GEOLANDAR OEM TIRE COMPLETELY SEPARATED FROM THE SIDEWALLS AND WAS LAYING ON THE ROADWAY. THERE IS MINOR DAMAGE TO THE REAR PASSENGER WHEEL WELL. I PURCHASED THE 2015 MAZDA CX-5 NEW IN JUNE OF 2014. THE CAR AND OEM TIRES HAD 8,000 MILES WHEN THE INCIDENT OCCURRED.

2015 MAZDA CX-5. CONSUMER WRITES IN REGARDS TO VEHICLE AIR CONDITIONING CONDENSER ISSUES. *SMD THE CONSUMER WAS INFORMED THE AIR CONDENSER HAD BEEN HIT BY A STONE, CAUSED A HOLE TO FORM WHICH RESULTED IN FREON LEAKING OUT. *JB

I BOUGHT A BRAND NEW 2015 MAZDA CX-5 IT HAD LESS THAN 50 MILES ON IT. THAT WAS DECEMBER 2015. I GAVE THE CAR TO MY SON, WHO HAS BEEN DRIVING IT FOR THE LAST 2 YEARS. HE HAD THE OIL CHANGED EVERY 5000 MILES WITH THE SYNTHETIC OIL WHICH I WAS TOLD WAS THE CORRECT WAY ACCORDING TO MAZDA. ON APRIL THE 24TH 2019 THE CAR DIED ON THE HIGHWAY. MY SON SAID THE LIGHTS ON THE CONTROL PANEL FLASHED AND THE CAR STARTED SLOWING DOWN AND KILLED OVER WOULD NOT START BEFORE IT DIED MY SON SAID THE ENGINE STARTED KNOCKING REALLY LOUD. NOW THE DEALERSHIP WANTS 10,304.00 TO FIX A CAR THAT HAS A BB VALUE OF 12,000 TO 15000 DOLLARS. THEY WANT TO REPLACE THE ENGINE,FUEL INJECTORS, AND THE FUEL PUMP AND IT ALSO BLEW A FUSE THAT THE GUY WORKING ON IT SAID HE HAD NEVER SEEN HAPPEN BEFORE. NOW THAT WAS A MAZDA EMPLOYEE, NOW I HAVE RESEARCHED THIS SITE AND THIS IS NOT A UNCOMMON PROBLEM FOR MAZDA, BUT THE DEALERSHIP WON'T OWN UP TO IT. THEY JUST SAY IT IS PAST WARRANTY. I DON'T NEED THIS STRESS.

CAR SAT FOR APPROX 4 HOURS WHILE VISITING RELATIVES, ON MY HOME I NOTICED A CRACK APPROX 8-10" LONG IN THE MIDDLE OF THE WINDSHIELD, FROM THE BASE UNDER THE WIPERS UP TOWARDS THE MIDDLE OF THE WINDSHIELD CURVING TOWARDS THE DRIVERS SIDE AT ALMOST A 90 DEGREE ANGLE AT THE END. THERE ARE NO MARKS THAT LOOK LIKE ANYTHING HIT THE WINDSHIELD, IT'S A STRAIGHT CLEAN CRACK. I'M HOPING THE DEALER WILL COVER IT BUT FROM WHAT I'VE READ IT DOESN'T LOOK GOOD. I WOULD THINK THERE SHOULD BE A RECALL ON THE WINDSHIELDS, IF THEY ARE CRACKING LIKE THIS FOR NO APPARENT REASON, OR BECAUSE OF WEATHER CHANGES, OR BECAUSE YOU'RE WASHING YOUR CAR ON A HOT DAY, I CAN ONLY IMAGINE WHAT WOULD HAPPEN TO THEM IF THE CARS ARE ACTUALLY IN AN ACCIDENT, THEY WOULD NEVER WITHSTAND THE IMPACT AND SHATTER TO A MILLION PIECES! HOW SAFE IS THAT? THE SHOULD DEFINITELY BE RECALLED AND REPLACED WITH BETTER MADE WINDSHIELDS. *TR

I HAVE A 2015 MAZDA CX5 WITH ONLY 4,800 MILES ON IT. YESTERDAY I EXPERIENCED SOMETHING VERY SCARY WHILE I WAS DRIVING. THE FRONT SEAT STARTED TO MOVE ON ITS OWN AND COMPLETELY FOLDED ON ME WHILE I WAS DRIVING ON THE HIGHWAY. THE LUMBAR SUPPORT BEGIN TO FILL WITH AIR, THEN THE SEAT BEGAN TO FOLD TOWARDS THE STEERING WHEEL ALMOST COMPLETELY CRUSHING ME. MY CHEST WAS AGAINST THE STEERING WHEEL AND WHEN I REACHED DOWN TO TRY TO LEAN THE SEAT BACK IT KEPT MOVING ON ITS OWN AND WOULDN'T ALLOW ME TO PUSH IT BACK. I CALLED MY DEALERSHIP AND THEY ACTED LIKE IT WAS NO BIG DEAL AND THAT IT MAY NOT EVERY HAPPEN AGAIN. THEY STATED THAT THEY ONLY WAY THAT THEY COULD FIX IT, IS IF THEY COULD DUPLICATE IT AGAIN. I AM VERY CONCERNED BECAUSE THIS COULD'VE KILLED ME BUT I WAS LUCKY THAT I WAS ABLE TO PULL OFF ON THE SIDE OF THE ROAD. THIS IS VERY DANGEROUS AND NEEDS TO BE ADDRESSED. *TR

CRACKED WINDSHIELD WE WERE FILLING UP GAS AT A GAS STATION & SUDDENLY WE HEARD A POP SOUND. I TRIED TO GO AROUND THE CAR & SEE WHAT HAPPENED BUT DID NOT NOTICE ANYTHING. THE CAR WAS STILL PUMPING GAS WHEN THIS HAPPENED. NEXT DAY, THERE WAS NOTHING IN THE MORNING BUT AFTER PARKING AT WORK FOR COUPLE HOURS & COMING BACK TO THE CAR, WE NOTICED A BIG CRACK ON THE SCREEN. *TR

LEAVING AN ABOVE-GROUND PARKING GARAGE, THE CITY BRAKE ASSIST FEATURE ENGAGED TWICE, WITHOUT WARNING. THE CAR CAME TO A SUDDEN AND COMPLETE STOP AND THE WHEELS LOCKED UP. THERE WERE NO CARS OR OTHER OBSTACLES IN THE VICINITY THAT WOULD HAVE CAUSED THE CITY BRAKE ASSIST FEATURE TO ENGAGE. WHEN THE FEATURE ENGAGED, THE CAR WAS GOING ABOUT 5 MPH, ON A SLIGHT DOWNHILL (THE DECLINE WAS SIMPLY FROM THE PARKING GARAGE), AND IT OCCURRED DURING A STRAIGHTAWAY SECTION OF THE GARAGE (E.G., NOT WHILE GOING AROUND A BEND). *TR

ACCELERATING ONTO THE FREEWAY, THE ENGINE LOST POWER AND THE CHECK ENGINE AS WELL AS SEVERAL DASH WARNING LIGHTS ILLUMINATED. THE VEHICLE WOULD NOT RESPOND TO THE ACCELERATOR PEDAL, AND WOULD ONLY GO 45-50MPH. I TOOK IT TO THE DEALER AND AFTER READING OUT THE DATA ON THE ENGINE COMPUTER, I WAS TOLD THE PROBLEM WAS MOST LIKELY "BAD" GAS. I WAS DIRECTED TO JUST BURN THROUGH THE GAS IN THE TANK. WHEN THE CAR WAS RETURNED TO ME FROM THE GARAGE IT WAS RUNNING FINE AND I WAS NOT TOLD ANYTHING HAD BEEN DONE TO CORRECT THE PROBLEM. I AM STILL USING THE SAME TANK OF GAS AND HAVE NOT EXPERIENCED THE PROBLEM AGAIN SO FAR. I CHECKED WITH THE GAS RETAILER AND THEY HAVE HAD NO OTHER COMPLAINTS WITH RESPECT TO CONTAMINATED GAS. I FEEL THIS IS A SAFETY ISSUE. I HAD TO DRIVE THE CAR ON A 75MPH FREEWAY AT 45MPH TO REACH THE DEALER. EVEN WITH EMERGENCY FLASHERS ON THAT WAS A VERY HARROWING EXPERIENCE. *TR

I JUST PURCHASED THIS VEHICLE IN SEPTEMBER 2014. WHILE I WAS DRIVING ON INTERSTATE 15 AT APPROXIMATELY 70MPH ALL A SUDDEN I HAD NO MORE POWER I COULD NOT ACCELERATE, WHEN I PUSHED THE GAS PEDAL NOTHING WOULD HAPPEN. I PULLED OVER TO THE SIDE OF THE ROAD AND STOPPED PUT IT IN PARK AND PUT IT BACK IN DRIVE AND IT WENT. SO I CONTINUED ON MY TRIP HOWEVER, ABOUT 50 MINUTES INTO MY TRIP NOW ON INTERSTATE 215 THAT SAME THING HAPPENED THIS TIME WHEN I PULLED OVER JUST PUTTING IT I PARK AND BACK IN DRIVE IT DIDN'T WORK I HAD TO TURN THE VEHICLE OFF START IT AND THEN IT WORKED. I HAD TO TURN AROUND AND CANCEL THE TRIP AS I DIDN'T WANT TO BE STRANDED. I'M NOT SURE IF ITS THE TRANSMISSION OR WHAT. *TR

CAR WAS PARKED, CAME OUT NEXT DAY AND FOUND 12 IN CRACK IN WINDSHIELD DEALER SAID IT WAS ROCK DAMAGE BUT THERE IS NO SIGN OF ANY DAMAGE. *TR

I WAS DRIVING MY NEW 2015 CX 5 GRAND TOURING TODAY WHEN I HEARD A LOUD POP. I LOOKED DOWN AND SAW A 24 INCH CRACK IN MY WINDSHIELD EXTENDING FROM THE LOWER DRIVERS SIDE TO THE MIDDLE. THERE IS NO SIGN OF A CHIP AND THE WINDSHIELD APPEARED TO BE IN PERFECT CONDITION. AFTER LOOKING AT THIS SITE, I NOTICED THIS IS A COMMON PROBLEM WITH THIS VEHICLE. THE DEALERSHIP INDICATED THAT BECAUSE IT IS CONSIDERED WEAR AND TEAR, THERE IS NOTHING THEY CAN DO ABOUT THIS. AS COMMON AS THIS SEEMS TO BE WITH THIS VEHICLE I WOULD HAVE HOPED FOR SOME ASSISTANCE FROM MAZDA IN ADDRESSING THE ISSUE. *TR

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE'S SPEED SUDDENLY DECREASED TO 40 MPH WITHOUT ANY WARNING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

ON JANUARY 1/10/2015 WHILE DRIVING ON LOCAL FREEWAYS WE HEARD A LOUD POP. NEITHER MY WIFE OR I COULD SEE WHERE ANYTHING STRUCK. WE THOUGHT NO MORE OF IT AT THE TIME. THE AMBIENT TEMPERATURE WAS MID-FORTIES. CAR WAS PARKED OVERNIGHT ON MY DRIVEWAY. ON GETTING IN THE CAR THE NEXT MORNING I SAW A 13-14 INCH CRACK HAD APPEARED, RUNNING FROM BOTTOM RIGHT, PASSENGER SIDE AND IS THROUGH AND THROUGH THE GLASS AND EXTENDS PAST GASKET TO BOTTOM OF GLASS. ON INSPECTION CAN SEE STARBURST BELOW LINE OF SIGHT, IN BLACK BORDERED AREA. THIS WINDSHIELD WILL NOT HOLD UP TO NORMAL ROAD DAMAGE AND/OR CRASH IMPACT. *TR

TRAVELING ON THE FREEWAY I HEARD A POP SOUND AND RIGHT AWAY NOTICED A HORIZONTAL CRACK FROM THE DRIVER SIDE OF THE WINDSHIELD. CRACKED TURNED OUT TO BE ABOUT 15 INCHES LONG. READING FROM THESE POST MAKES IT A FACT THAT THE WINDSHIELDS OF THE CX5 ARE DEFECTIVE. WHAT'S THE NEXT STEP? *TR

I PULLED OUT OF A PARKING LOT AFTER HAVING THE VEHICLE PARKED THERE FOR ABOUT 2 HOURS- THE VEHICLE IS BRAND NEW WITH 725 MILES ON IT AND HAS BEEN DRIVEN ON CITY STREETS ONLY SINCE I'VE HAD IT. I PULLED OUT OF THE PARKING LOT, DROVE 1 BLOCK IN NO TRAFFIC, AND WHEN PARKED AT THE STOPLIGHT, NOTICED A BIT OF SMOKE/STEAM COMING FROM UNDER THE HOOD. NOT A LOT AND THE CAR WASN'T OVERHEATING. SINCE THE CAR WAS SO NEW, I DIDN'T KNOW WHAT TO THINK OF IT BUT THOUGHT MAYBE IT WAS A FLUKE. DROVE IT FOR 2 MORE ERRAND STOPS ON 30MPH STREETS AND THEN HOME. THE NEXT DAY I PULLED OUT OF MY DRIVEWAY AND NOTICED THE A/C ISN'T COOLING. I TOOK IT TO THE MAZDA DEALERSHIP THAT WEEK ASSUMING WHATEVER IS WRONG WOULD BE UNDER WARRANTY. THEY SHOWED ME A SMALL PINHOLE IN MY A/C COMPRESSOR AND INFORMED ME THAT A ROCK MUST'VE FLOWN THROUGH MY GRILL AREA AND LEFT A HOLE IN THE COMPRESSOR, CAUSING THE FREON TO LEAK. IT WOULD COST AROUND $1500 TO FIX AND ISN'T COVERED BECAUSE CONSIDERED "ROAD DEBRIS." THE BIGGEST ISSUE I HAVE IS THAT THE DESIGN OF THE GRILL IS SO OPEN, I CAN FIT MY ARM IN THERE. WHAT'S TO PREVENT THIS FROM HAPPENING AGAIN? EVERY TIME IT HAPPENS, THE PASSENGERS BREATHE IN FREON AND IT'S RELEASED INTO THE ENVIRONMENT. CLEARLY THE GRILL IS DESIGNED FAR TOO OPEN TO PREVENT FROM LARGE DEBRIS, LET ALONE A PEBBLE, DAMAGING THE A/C CONDENSER. SOMETHING NEEDS TO BE DONE TO RETROFIT THE OPENING AND PREVENT THIS FROM HAPPENING TIME AND TIME AGAIN. I DID RESEARCH AND DISCOVERED IT'S NOT UNCOMMON FOR THIS VEHICLE AND ONE PERSON REPORTED IT HAPPENING ON THE 2ND DAY OF HER OWNERSHIP AND THEN AGAIN A YEAR LATER. *TR

I HAVE A BRAKING ISSUE. WHEN I BRAKE MY CAR AT LOW SPEED, I RARELY HAVE ANY ISSUE AND MY BRAKE WORKS WELL. BUT IF I DRIVE AT A HIGHER SPEED (>55MPH) AND BRAKE RELATIVELY FAST, I WILL FEEL LIKE MY FOOT IS PUSHING ON BOTH BRAKE AND GAS PEDALS, AND MY CAR WILL NOT SLOW DOWN AS IT'S SUPPOSED TO. IT FEELS LIKE THERE IS NO SIGNIFICANT FORCE OF FRICTION BETWEEN THE BRAKE PADS AND DRUMS. THE FEELING OF BRAKING IS NOT SMOOTH EITHER AS IF I WAS PUSHING THE GAS PEDAL AT THE SAME TIME. I ALMOST HIT THE CARS BEFORE ME TWICE. THIS ISSUE CAN BE RESOLVED WITH QUICK BRAKE PEDAL RELIEF AND SUBSEQUENT STEPPING ON AGAIN. I MAY NEED TO REPEAT THIS EFFORT SEVERAL TIMES BEFORE IT WORKS NORMALLY. I BELIEVE THERE IS SOME MECHANICAL PROBLEM WITH IT. I DRIVE VERY CAREFULLY ON HIGH WAY NOW.

OUR VEHICLE IS EQUIPPED WITH THE "SMART CITY BRAKING" FEATURE THAT AUTOMATICALLY PREVENTS COLLISIONS AT LOW SPEED. THIS SYSTEM TRIGGERS THE BRAKES AND BRINGS THE VEHICLE TO A STOP WHEN AN OBJECT IS DETECTED IN FRONT OF THE VEHICLE. THIS SYSTEM HAS BEEN TRIGGERED BY STEAM CLOUDS COMING OUT OF SEWER GRATES AND HAS BROUGHT THE CAR TO A COMPLETE AND VERY UNEXPECTED STOP SEVERAL TIMES. NO REAL "OBJECT" WAS BEHIND THE STEAM CLOUD / YET BECAUSE OF THE WAY THE SYSTEM IS IMPLEMENTED IT DETECTED AN OBJECT AND ACTIVATED THE BRAKES. THIS UNEXPECTED BRAKING CAN QUICKLY BRING THE CAR TO A COMPLETE STOP AND COULD RESULT IN SERIOUS PROPERTY DAMAGE OR INJURY. WE PASS BY AN AREA WITH MULTIPLE SEWAGE GRATES RELEASING STEAM AND THIS SYSTEM IS BECOMING A SAFETY HAZARD. WE HAVE BEEN LUCKY ENOUGH NOT TO HAVE SOMEONE BEHIND US WHEN THE SYSTEM IS TRIGGERED - BUT IT IS ONLY A MATTER OF TIME BEFORE THE BRAKING TRIGGERS IN HEAVY TRAFFIC. *TR

I WAS PARKING MY CAR IN THE GARAGE LAST NIGHT, WHEN I NOTICED A FRACTURE LINE PROPAGATING FROM THE BASE OF THE WINDSHIELD (ABOUT 6 INCHES LONG). IN MY ENTIRE HISTORY OF DRIVING I HAVE NEVER SEEN THIS WITH A VEHICLE. THERE WAS NO STONE CHIP OR INDENTATION. JUST A FRACTURE LINE. BY THE NEXT DAY WHEN I GOT INTO MY CAR, THE FRACTURE LINE HAD SPREAD ACROSS THE WINDSHIELD. MAZDA CLAIMS HIGH SAFETY RATING, BUT THIS IS A MANUFACTURE ERROR AND POOR/THIN GLASS QUALITY. THE DEALERSHIP WAS TRYING TO ARGUE AND NOT TAKE RESPONSIBILITY. THIS IS A MAJOR SAFETY ISSUE! I AM ESCALATING THIS COMPLAINT WITH MAZDA. AT THE MOMENT, I HAVE NOT HEARD BACK. *TR

VEHICLE PARKED. GOT INTO VEHICLE AND NOTICED LARGE CRACK IN WINDSHIELD. THE CRACK WAS NOT THERE 2 HOURS EARLIER WHEN I GOT OUT OF IT. THE CRACK STARTS AT TOP CENTER IN THE FRONT WINDSHIELD AND RUNS DOWN TO THE REAR VIEW MIRROR AND FORMS A 'S' SHAPE AND STOPS BENEATH THE MIRROR. IT IS ABOUT 18 INCHES LONG. THE REAR VIEW MIRROR IS ATTACHED TO A PANEL THAT HAS RAIN SENSOR AND SMART STOP TECH PACKAGE ATTACHED TO CENTER OF WINDSHIELD RIGHT UNDER WHERE THE CRACK APPEARS. THIS IS A SAFETY CONCERN AND EXPENSIVE TO REPLACE. I AM SEEING EVIDENCE OF MANY MORE SIMILAR CRACKS APPEARING UNDER THE TECH PACKAGE MOUNT ON THE FRONT CENTER WINDSHIELD. *TR

I BOUGHT MY MAZDA CX5 NEW A 2015 MODEL YEAR AND EXPERIENCED A THUMPING NOISE WHEN WE SLIGHTLY PUT REAR WINDOWS DOWN. IT WASN'T JUST A NOISE THOUGH, THE PRESSURE IN THE CAR CHANGED AND CAUSED BOTH MY HUSBAND AND MYSELF HEADACHES. I HAVE REPORTED IT TO THE SERVICE MANAGER AT THE DEALER WE BOUGHT IT FROM AND THEY SAID THE MANUFACTURER IS AWARE OF IT AND THEY HAVE A FIX FOR IT BUT YOU HAVE TO PURCHASE IT FROM THEM TO GET RID OF THE NOISE. I HAVE READ OF THE SAME COMPLAINT REGARDING THE 2013 AND 2014 YEARS. IF I HAD KNOWN ABOUT THIS PROBLEM AND THE FACT THAT ALL THE MANUFACTURER WILL DO IS CHARGE FOR A FIX INSTEAD OF FIXING IT TWO YEARS AGO, I WOULD NOT HAVE PURCHASED THIS CAR. I DON'T THINK ROLLING DOWN THE REAR WINDOW SHOULD CAUSE PAIN. I HAVE OWNED THIS CAR ONE WHOLE DAY. *TR

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT WHILE IN PARK WITH THE VEHICLE OFF, THE FRONT DRIVER'S SIDE SEAT RECLINED BACKWARDS INDEPENDENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE BUT THE WIRING HARNESS AND KNOBS WERE REPLACED. HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200.

THIS IS THE SECOND OCCURRENCE OF THE SAME ISSUE, BUT WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, ALL DASH LIGHTS ILLUMINATED (CHECK ENGINE, TURN SIGNALS, TEMP WARNINGS, ETC) SIMULTANEOUSLY AND THE INFORMATION SCREEN DISPLAYED AN ALERT "ENGINE INSPECTION REQUIRED". THE INCIDENT ALSO RESULTED IN A LOSS OF POWER STEERING/HEAVIER-THAN-NORMAL STEERING EFFORT AND BRAKE WARNING INDICATIONS, ON THE FIRST INSTANCE (JULY 10, 2014), MAZDA ROADSIDE ASSISTANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO THE DEALER WITH NO FAULT/CAUSE FOUND. ON THE SECOND INSTANCE (JULY 15, 2014), THE VEHICLE WAS DRIVEN DIRECTLY TO THE DEALERSHIP. TECHNICIANS WERE ABLE TO DIAGNOSE THE ISSUE TO A LOOSE GROUND CONNECTION IN THE PASSENGER FRONT FENDER WELL. *TR

FIRST INCIDENT, CRACKED WINDSHIELD, APPEARED OVER NIGHT. STARTED OUT ABOUT 8 INCHES LONG AND GREW TO ABOUT 18 INCHES. I COULDN'T GET A REPLACEMENT FOR 2 WEEKS -THERE WAS NO INVENTORY. JUST HAPPENED AGAIN, NOTICED ON OCTOBER 5 A CRACK THAT IS A FOOT LONG. AGAIN, HAPPENED WHILE THE VEHICLE WAS SITTING OVER NIGHT IN MY GARAGE. VEHICLE NOW HAS ONLY 3200 MILES. 2 CRACKS IN A SHORT PERIOD OF TIME AND NO INVENTORY OF REPLACEMENT PARTS MEANS I HAVE TO DRIVE WITH POOR VISIBILITY. I'M ALSO CONCERNED ABOUT HOW THE WINDSHIELDS WOULD HOLD UP IF THERE WAS A CRASH AS THESE INCIDENTS HAPPENED WITH NO APPARENT CAUSE. *TR

2 WEEKS AFTER THE PURCHASE OF A NEW 2015 MAZDA CX5 WE NOTICED A CRACK IN THE WINDSHIELD. EXACTLY ON THE TOP PORTION OF THE WINDSHIELD IN THE MIDDLE COMING DOWN TO A T. WE TOOK THE CAR TO THE DEALER OF PURCHASE AND A SERVICE EMPLOYEE LOOKED AT IT STARTED DIGGING IN A SPOT AND STATED THAT A ROCK MUST OF HIT THE WINDSHIELD BECAUSE HE FOUND A HOLE. NOT SATISFIED WITH THAT ANSWER THE SUPERVISOR FOR THE SERVICE DEPARTMENT WAS CALLED AND UPON LOOKING AT THE WINDSHIELD HE POINTED TO A COMPLETE DIFFERENT SPOT AND THEN POINTED TO A THIRD SPOT THAT HE CLAIMED WAS A HOLE. HOW DOES A WINDSHIELD OF A BRANDNEW CAR NEVER ON THE EXPRESSWAY HAVE 3 IMPACT SPOTS THAT ARE EXACTLY IN THE MIDDLE OF THE WINDSHIELD AND WITH THAT REFUSED TO PAY FOR THE REPLACEMENT. SINCE THE WINDSHIELD IS NOT AVAILABLE ANYWHERE BUT THE DEALERSHIP I AM NO RESPONSIBLE FOR THE REPAIR OF SOMETHING THAT WAS A DEFECT. *TR

DRIVER SIDE VIEW MIRROR WILL VIBRATE WHILE DRIVING AND HARD TO SEE THE OBJECTS PROPERLY IN THE MIRROR. THEY HAD THE SAME ISSUE ON 2013-2014 VEHICLES. WHEN I CONTACT MAZDA DEALERS, THEY SAY THERE IS NO FIX FOR THAT AND GETTING AWAY WITHOUT TRYING TO FIX IT. CLEARLY IT IS A SAFETY ISSUE. *TR

HAVE HAD THE CAR FOR APPROXIMATELY A MONTH AND HAVE GOTTEN 2 LARGE CHIPS IN THE WINDSHIELD FROM UNHEARD AND UNSEEN OBJECTS. UPON ATTEMPT TO REPAIR BY GLASS REPAIR COMPANY THE WINDSHIELD PROCEEDED TO CRACK OVER 15 INCHES. I AM REPLACING THE WINDSHIELD WITH NON OEM GLASS AS THERE APPEARS TO BE AN ISSUE WITH THE OEM GLASS CONSIDERING THE MULTIPLE REPORTS BY OTHER OWNERS. *JS