There are 14 owner-reported body & structure complaints for the 2016 Mazda CX-5in NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
THE DRIVER'S DOOR ON MY 2016 MAZDA CX-5 HAS A MALFUNCTIONING SENSOR THAT SOMETIMES INDICATES THE DOOR IS CLOSED EVEN WHEN IT IS OPEN. SINCE THE DOOR COULD BE UNLATCHED WITHOUT AN AUDIBLE CHIME SOUNDING, IT'S POSSIBLE THAT AN OWNER COULD BE UNAWARE THEY ARE DRIVING WITH THE DOOR OPEN. THUS, THIS VEHICLE FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION."
LARGE FISH HOOK SHAPED CRACK ON WINDSHIELD OF MY 2016 MAZDA CX-5 WITH 23000 MLES. THE CRACK APPEARED ON A 55 DEGREE MORNING AFTER I PULLED MY VEHICLE OUT OF THE GARAGE AND DROVE HALF A BLOCK TO A STOP SIGN AND I WATCHED THE CRACK APPEAR. THE CRACK STARTS AT THE TOP CENTER EDGE OF THE WINDSHIELD GOES DOWN ABOUT 6 INCHES, THEN GOES INTO THE VIEW OF THE DRIVER. IT WAS ABOUT 18 INCHES THAT MORNING AND HAS GROWN TO ABOUT 30 INCHES AND A HUGE FISH HOOK SHAPE IN THE VIEW OF THE DRIVER. I WENT TO THE DEALER AND WAS TOLD IT WAS CAUSED BY A STONE IMPACT. IT WAS NOT AN IMPACT, I SHOULD KNOW, I WAS DRIVING. THE DEALER ALSO TOLD ME THAT IT WAS NOT COVERED UNDER WARRANTY, EVEN IF IT IS A DEFECTIVE WINDSHIELD OR INSTALLATION AT THE FACTORY. WITH A LITTLE RESEARCH I AM SEEING A LOT OF CX-5 OWNERS ARE REPORTING SIMILAR ISSUES WITH THE WINDSHIELDS CRACKING FOR NO APPARENT REASON. THIS IS A SAFETY CONCERN THE NHTSA NEEDS TO INVESTIGATE.
WHILE DRIVING ON HIGHWAY, MY SUNROOF SPONTANEOUSLY EXPLODED AND SHATTERED INTO MULTIPLE PIECES. I WAS NOT NEAR A BRIDGE, NOR DRIVING BY A TRUCK. IT JUST SHATTERED SPONTANEOUSLY.
HATCH LIFT SUPPORTS WERE REPLACE UNDER WARRANTY ON 6/5/17 AND HAVE FAILED AGAIN TALKED TO DEALER AND MAZDA ON 11/26/18 THEY WILL NOT REPLACE THEM.
THE PASSENGER SIDE MIRROR FOLDED IN BY ITSELF WHILE I WAS DRIVING MY MAZDA 2016 CX-5 ON A LOCAL CITY STREET AT ABOUT 15 MPH. THE PLASTIC OUTSIDE HOUSING OF THE MIRROR POPPED OUT AND FELL ONTO THE ROAD. I RETRIEVED THE TRIM PIECES OF THE HOUSING BUT ONE PIECE OF TRIM WAS CRACKED. I REINSERTED THE TRIM AND TAPED UP THE CRACKED PIECE. MAZDA SAYS IT DOES NOT SELL THE REPLACEMENT PIECE OF TRIM AND WANTS TO REPLACE THE WHOLE MIRROR FOR A COST OF $500.
LIFTGATE RECALL BY MAZDA IN OCTOBER 2016 WAS NEVER COMPLETED AS "PARTS NOT AVAILABLE", BUT THEIR WEB SITE SHOWS THIS VIN AS HAVING COMPLETED THE REPAIR, WHICH IS ERRONEOUS. THIS INDICATES THAT SOMEONE AT MAZDA CHANGED THE DATA TO SHOW IT AS COMPLETED WHEN IT WASN'T COMPLETED.
IN MOTION, PARKING AT MY HOA UNDERGROUND GARAGE. BACK WINDOW EXPLODED.
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644400 (STRUCTURE). THE CONTACT SCHEDULED A RECALL REPAIR APPOINTMENT WITH DEPAULA MAZDA (518-375-2148). UPON ARRIVING FOR THE SCHEDULED APPOINTMENT, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER NATIONAL CITY MAZDA IN CHULA VESTA, CALIFORNIA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/17*LJ *CN
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (RIVERSIDE MAZDA IN RIVERSIDE, CALIFORNIA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE A-PILLAR TRIM MOLDING WAS MELTING BETWEEN THE WINDOWS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE A-PILLAR TRIM MOLDING WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS NOT PARKED IN AREAS WHERE IT WAS EXPOSED TO EXCESSIVE HEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
I BUY A MAZDA CX 5 ON FEB 20 2016 AND THIS WEEK JUNE 20 2016 I NOTED A CRACKED WINDSHIELD . MAZDA OF PR STATED NO WARRANTY. THE CAR WAS PARK IN MY GARAGE.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026