2017 Mazda CX-5 Complaint Log

Infotainment system randomly starts navigating (as if someone is pushing the touch screen) through menus and selections. Suddenly changes volume to full volume startling me while driving. This was also an issue in 2016 models that was already corrected via safety recall but was not extended to the same Infotainment system in 2017 models. Been ongoing issue since I purchased my pre-owned CX5 in 2021

On February 14, 2023 around 3:30 - 4:30 p.m. (EST), I drove to the local WAWA. Upon entering the driveway of WAWA at a very low speed and depressing the brake the car failed to come to a complete stop. I pressed down on the brake as hard as I good, but the car did not come to a stop until hitting the security/safety bollard in front of the WAWA store. I did not get injured and no one else was injured. The front end of my car sustained over $4000 worth of damage. The insurance company repaired by car. I was asked by the insurance company what caused the front end damage. As I played the accident over and over in my head, I just could not see what I did wrong. My foot was on the brake. Also, I entered the entrance of WAWA at a very slow/low speed. After a few weeks I took the car to the Mazda dealer to let them know the car accelerates and engine revs. Also, the car jolts forward while decelerating from about 20mph to 10mph. The car dealer/repair shop could not replicate the problem. Was told to bring the car back in, if problem continues.

UNKNOWN The infotainment system started malfunctioning on its own. Changes channels on radio, goes into settings and makes changes. Calls phone numbers etc. Does it more in the cold weather

2017 MAZDA CX-5. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE. THE CONSUMER STATED THE NAVIGATIONAL SYSTEM KEEPS REBOOTING ITSELF. THE VEHICLE WAS REPAIRED AND THE CONSUMER WANTS TO BE REIMBURSED FOR ALL REPAIRS.

The infotainment center has been randomly changing settings and radio channels. When it is taken over, I cannot regain control of it until it stops. I've seen online this called "ghost" controlling. It will increase the volume so lout, that I jump sometimes. Also, the rear camera mode of the system froze while I was backing up causing me to hit a vehicle parked across from me.

The infotainment system in my 2017 Mazda CX-5 exhibits dangerous behavior consistent with known defects described in the Mazda Infotainment Class Action Settlement (Case No. 8:21-cv-01355). The infotainment system and touchscreen repeatedly activate critical functions on its own (“ghost touches”), sometimes going black, changing critical settings, disengaging phone calls as well as unexpectedly activating phone calls, and navigation features engage or freeze unpredictably. These malfunctions distract from safe vehicle operation, requiring driver attention to manage the malfunctioning display. The vehicle’s display is integrated with backup camera, audio, and Bluetooth controls, so these repeated malfunctions cause safety concerns while driving. Mazda and the dealership have refused to repair the defect under the Limited Warranty Extension established in the settlement, incorrectly claiming the issue is unrelated to the CMU (connectivity master unit). However, these symptoms are identical to those described in Mazda’s internal service bulletins (CSP13 and TSB 09-022/17) and covered by the settlement. I believe Mazda is failing to properly address a continuing safety-related defect that impacts infotainment stability and driver concentration. These issues have occurred for years and are continuing nearly every time I operate the vehicle.

I have made carmax aware of the issue I was driving on the interstate in PA, when out of nowhere the check engine light turned on and the car stalled and stopped working the speedometer went down drastically almost causing me to get into a car accident, I was able to continue going slowly on the emergency lane until the car stopped it was freezing weather and there was no one in sight to help not even an emergency vehicle they told me it was an 02 sensor that they fixed it and once again I am driving and pulling into my driveway the car shut off mid drive and the brake would not work I had to pull the emergency brake i almost got into an accident I would've driven the car into my neighbor's property this 02 sensor is bad there's a bad scent and also now all the electrical has gone haywire i have also made them aware of this since May i have videos of everything shutting on and off please help me I dont want to die because of this car and no one is helping me

Check engine light went on at 56mph and stalled the vehicle. Almost causing and accident all lights on dash went on and off. I stopped turn the vehicle off then on and only the check engine light went on but started stalling after accelerating again the after about 3 mile the lights and stalling happened again. This can cause a major accident

The media system glitches and has what Mazda calls "ghost touching". It is very common on 2017 Mazda CX-5 models. When driving, the entertainment system starts to spaz as if someone is switching back and forth through media, phone, navigation, system settings, etc. It is extremely distracting when driving, and can lower/increase the volume as well as call contacts when driving. There is no way to stop this from happening which is a huge safety issue if you are driving and have to try and get it to stop working or it increases the volume so much so that you cant hear whats going on around you.

The infotainment display operates by itself. This is a known issue commonly called “ghost touch” and Mazda has issued service bulletins for 2014-2016 model year cars. Unfortunately other cars including my 2017 CX-5 are also affected. This is a safety issue as the navigation will stop working and the constant beeping from the ghost clicking is very distracting and can lead to the driver not focusing on the road. Mazda should be required to recall all affected model years, not just the 2014-2016.

Cx 5 2017 mazda. Purchase at the mazda dealership in 2021. Car has been burning oil. At 2000mils my oil level on the dipstick is at the lowest mark. I have to add 1gt oil to bring the mark to the correct level.

I was driving on the freeway, going about 65 mph at 7:30 am. I heard a loud BANG sound and my sunroof glass exploded into pieces. I had the inside cover closed so the glass did not get in the car. The sound was frightening, loud and caused me to pull to the side of the highway. The vehicle has been inspected by insurance representatives and I had used the sunroof the day before - it worked fine.

The display operates by itself. This is a known issue commonly called “ghost touch” and Mazda has issued service bulletins for 2014-2016 model year cars. Unfortunately other cars including my 2017 CX-5 are also affected. This is a safety issue as the navigation will stop working and the constant beeping from the ghost clicking is very distracting and can lead to the driver not focusing on the road. Mazda should be required to recall all affected model years, not just the 2014-2016.

The navigation display turns fails / turns off and on throughout the drive. It turns on then goes off while backing out with the rearview camera in use. It goes off during drives, while directions are in use, while calls are in session, and with no active use at all. After checking online I found that numerous Mazda owners experience the same with thief CX5-s but there is no collective effort by Mazda to find a solution. I paid for extended warranty with Navigation Display covered and they still cannot find a solution. This is more than inconvenience. It is a serious safety issue when physical distraction is caused by manufacturer defect which can lead to accidents on the highway at high speeds relying on the navigation, while backing up viewing the camera, while driving on windy roads and the screen goes out. The auto response for most drivers is to try and reach for the phone to continue directions, stop abruptly if backing up and the screen goes out, reach for the phone to take it off blue tooth so the hands free conversation is not dropped. It is not to much to expect a major auto manufacturer to have a stable navigation screen. The local dealerships do not take it seriously. How can this matter be escalated as a matter of safety?

My Mazda has a feature called SBS (Smart Brake Support). It is touted as a safety feature, as it will brake the car when it approaches an object without driver braking. It can be disabled by the driver via the navigation panel; however, it automatically engages again upon engine start up. On a few occasions, when approaching a vehicle, I have braked and release, upon seeing the vehicle ahead begin to move. On such occasions, my Mazda's SBS activated, screeching my car to a near stop, scaring me and the vehicle behind me nearly rear-ended me. This action scared me, which affects my ability to control the situation and conduct appropriate action. I have contacted Mazda to ask for a permanent deactivation of this dangerous feature. They have been unable/unwilling to assist. They have concern that if a different driver should drive my vehicle, it would be problematic. I explained that this is my vehicle and I fear their SBS feature will cause me to be rear-ended and seriously injured. I have requested that the Mazda Customer Service rep submit a safety complaint on this issue. An Internet search finds that there are other customers with the same safety concern on Mazda's SBS feature. It is time that this be addressed.

The main screen in the middle of the vehicle experiences “ghost touches” or acts like it’s being controlled sporadically without any buttons or the screen being touched. It does it so aggressively that it causes major distraction while driving and will even change navigation routes while driving and make calls while trying to navigate. This is a huge safety issue especially for younger drivers that can’t handle this well. It makes beeping sounds and changes the screens very quickly and many times I’m unable to stop it. I’ve researched ways to fix it online with no success without spending a large amount of money at a dealership. I’ve seen many many people online with the same issue. I bought the vehicle new, and it began doing this within the first year.

Mazda has termed the issue Ghost Touch in their CX-3 models, which the NTSB issued a Technical Service Bulletin. It is dangerous as the infotainment system begins to switch between functions on its own, without driver or passenger input, and while the cars is in motion; changing radio stations, dialing phone numbers, turning the system display to Night Mode making it impossible to read while using the vehicle navigation system, exiting navigation maps altogether. The part number given to me by Mazda is K123611J0C. The dealer diagnosed and confirmed this issue in April 2022. They stated it is a common problem but it is not covered under warranty. Replacement costs quoted was over $1400, plus $180 to diagnose the problem.

The Mazda SCBS (Smart City Brake Support) system malfunctioned in my vehicle. This system can inadvertently apply the brake if the system malfunction. It was told to me by the dealership that it was a known issue with the CX5s around this model year and I really think it should be a recall. Not having this safety-critical system working properly because of a manufacturer defect isn't a great thing to put on the traveling public. Not having this system could cause people to become complacent expecting the system to work properly and stop them from rear-ending another vehicle. The warning light randomly came on one day, and would also come on from time to time which the manufacturer states as "normal". I had the system inspected by Mazda and they told me "This is a common issue that we have seen frequently." I had to pay out of pocket $800 to get this safety-critical system repaired that really should be covered by the manufacturer due to a malfunction in their system.

Connectivity Master Unit controlling the infotainment system has failed. Infotainment system continuously rebooting, freezing, change radio presets on its own and changing to home screen, and navigation starts speaking while listing to music.

The Adaptive Cruise Control system (collectively including the Lane Departure Warning, Forward Collision Warning, Smart city brake support etc.) on this SUV stops working abruptly and randomly while the car is in operation on the road. This is a major safety concern as it can crash into a leading vehicle in absence of adaptive cruise capabilities. The system generally resets or starts working again after a 5-10 minutes, but there is no rhyme or reason why it stopped working or when it would start again. It has happened in cloudy, harsh cold weather, and also on a bright, warm sunny day. This makes the ACC unreliable. The dealer could not reproduce the malfunction, as generally the car is stationary in the workshop or isn’t driven for a long enough time while testing.

The Mazda connect touch screen in the center display doesn't always accept touch commands properly and regularly operates by itself (ghost touch) while in drive.

The contact owns a 2017 Mazda CX-5. The contact stated while driving 20 MPH, the vehicle stalled. The contact stated there was no warning light illuminated. The vehicle was not drivable. The contact towed the vehicle to her daughter's residence. The contact then towed the vehicle to a local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 66,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: Infotainment screen goes haywire changing music stations, turning on/off lights, making phone calls while the car is driving in motion. The problem happened multiple times and it can happen anytime. Yes, it is available for inspection. How was your safety or the safety of others put at risk? Answer: Puts the driver and other cars at risk because driver gets freaked out by changing stations, turning on/off lights, calls being made, etc. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: Not yet. I plan to take to the dealer hope there is a recall for this issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: No warning signals, messages or other indicators.

Windshield wiper stopped working all of a sudden.

The car display turns on and off, creating distraction and inability to control car setting, including safety capabilities. This display was replace by an authorized dealer on August 2020 but in September 2021 the display start given the same issues that concern my safety and the safety of my family.

One day last month, my front winsheild wipers were going very slowly when I turned them on the Auto setting (maybe 1/4 of normal speed, which is not correct). If I switched it to Lo or Hi they worked fine. A couple of days later the wipers always wiped in the very slow mode (1/4 of the speed of normal wipers), then after a 1/2 hour of driving they stopped altogether. It was raining quite hard at the time and I could not see through the winsheild, so I had to pull over anytime there was someone behind me and roll down the windows so I could see. I had my 11 year old son in the car with me and was terrified we could have been hurt or I could have run into someone or another vehicle because I could not see. I was close enough to limp along slowly and drove to the nearest Mazda dealer. They ended up replacing my vehicle's front BCM (body control module) which cost me $550 and that has fixed the issue. This is the same issue to the Mazda 3's that were recalled recently.

Drivers side emergency brake drags just enough to prematurely wear inner brake pad down to the metal. 60,000 miles on car. All other pads are at 50% wear.

The front wipers stopped working. Fuse is ok. No power to wiper motor. Washer still works. Rear wiper works.

The entertainment display starts going haywire when the car is stopped. Changes channels on and inputs totally randomly. Very dangerous when I start driving. Cuts off phone calls etc.This happens everyday since I purchased the vehicle about six months ago.

MY SUNROOF JUST EXPLODED WHILE I WAS DRIVING DOWN THE ROAD. I HAVE A DASH CAM WHICH CAPTURED ABSOLUTELY NOTHING IMPACTING THE GLASS. IT JUST BURST'.

DRIVING ON EXPRESSWAY 65MPH WITH JUST UNDER A QUARTER TANK OF GAS AND ENGINE CUT OFF ON ITS OWN. MY SON WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD, BUT WAS VERY DANGEROUS AS IT WAS A VERY BUSY HIGHWAY. I FEEL THAT THE FUEL PUMP IS DEFECTIVE AT HIGHWAY SPEEDS. HAD VEHICLE IMMEDIATELY TOWED TO CLOSEST DEALER. I WAS CHARGED A DIAGNOSTIC FEE. AGAIN, I FEEL IT IS A WEAK DESIGN OF THE FUEL PUMP AND DANGEROUS TO DRIVE AT HIGHWAY SPEEDS.

THE CAR STALLED WHILE IN MOTION ON THE HIGHWAY WITH 56 MILES LEFT IN THE GAS TANK. THIS CAUSED A VERY DANGEROUS SITUATION DUE TO THE FACT THAT I COULD NOT ACCELERATE AT ALL, AS THE TRAFFIC WAS SPEEDING PAST. I HAD TO COAST THROUGH TRAFFIC TO THE SAFETY OF THE SHOULDER OF THE ROAD. ONCE THE VEHICLE CAME TO A STOP, IT WOULDN'T RESTART AND IT SEEMED AS IF IT NEVER ACTUALLY STOPPED TRYING TO RESTART. I NOTICED A FEW THINGS DURING THIS SITUATION. 1. THE CHECK ENGINE LIGHT CAME ON 2. ALL THE DASH BOARD LIGHTS APPEARED TO COME ON 3. THE EMERGENCY BRAKE AND HOLD BUTTON FOR CITY PARKING BRAKE WERE FLASHING AT THE CENTER COUNSEL 4. THE DASHBOARD WARNINGS ROTATED BETWEEN, CITY PARKING BRAKE, PARKING BRAKE, CRUISE SYSTEM DISABLED 5. THE BATTERY FINALLY DIED AFTER SEVERAL MINUTES OF THIS HAPPENING MY FAMILY AND I WERE BROUGHT TO SAFETY BY A STATE TROOPER AND HAD THE VEHICLE TOWED TO A GAS STATION. WE FILLED THE GAS TANK, JUMPED THE CAR AND IT HAS NOT HAD THE ISSUE SINCE. UNFORTUNATELY THE REAR LIFT GATE HAS ONLY WORKED ONE TIME AFTER THE EVENT BUT I AM NOT SURE WHAT IS GOING ON THERE. I HAD THIS SAME ISSUE HAPPEN ONCE IN 2019, AND THE VEHICLE RESTARTED. I TOOK IT TO A MAZDA DEALER AND THEY SAID IT MAY HAVE BEEN BAD GASOLINE. THE VEHICLE ISSUE SEEMS TO MATCH A SIMILAR ISSUE MENTIONED IN RECALL 3719F.

Blind spot monitoring system warning appears on dashboard of vehicle after driving for about 50-60 miles. This occurs only when I drive >50-60 miles in one trip without shutting off my vehicle. Speed does not matter. My sensors will not work until I turn off my car and turn it back on. This started as soon as I purchased my vehicle in July 2020. 1 previous owner (lease) before I purchased the vehicle. No prior accidents. Got the vehicle at ~30,000 miles. In January 2021, I drifted off the freeway and hit a tree going 35 mph during a snow storm. It was only myself (driver) and a passenger in the front seat at the time of the incident. Both were wearing seatbelts. The seat belts locked up, but airbags never deployed for myself or the adult passenger in the front seat. Driver sustained no injuries, but the passenger smashed their knee into the glove compartment and smacked their head on the window/seatbelt holder on the side of the interior wall. The passenger was asleep during the incident, which may have explained why they did not brace themselves. One minute we were on the freeway, then we hit a slippery spot, and within seconds we were head on with a tree. Drove away to avoid the possibility of any vehicles following my path and smashing into us. Car was still driveable somehow. Car was repaired after 3 weeks at Caliber Collision and looked great. Sensor issue persists still, but unrelated to accident. Mentioned it to Caliber Collision when vehicle was being repaired and they had a Mazda service person come out with a sensor machine and they could not find the issue.

WITHOUT ANY WARNING, WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 65 MPH, THE CAR SUDDENLY STALLED. THANKFULLY, ON BOTH OCCASIONS, I WAS ABLE TO AVOID AN ACCIDENT AND PULL OVER TO THE SIDE OF THE ROAD. COINCIDENTALLY, I ALSO OWN A 2018 MAZDA CX-5 AND IN OCTOBER OF 2019, I RECEIVED A RECALL NOTICE (3719F, NHTSA #19V-497) FOR THE 2018 CAR. THE DESCRIPTION IN THE RECALL SOUNDS LIKE THE EXACT ISSUE I HAVE FACED WITH MY 2017 MAZDA YET THERE IS NO RECALL AS OF NOW ON MY 2017.

LOSS OF POWER TO A COMPLETE SHUTDOWN WHILE AT HIGHWAY SPEEDS OF 60-70MPH WITH FUEL TANK READING 30 MILES TO EMPTY. TOW WAS NECESSARY TO DEALERSHIP. REPLACED FUEL PUMP. 2ND OCCURRENCE WITH 60 MILES TO EMPTY. BROKE DOWN AGAIN WHILE AT HIGHWAY SPEEDS. TOWED A SECOND TIME TO DEALERSHIP. REPLACE HIGH/LOW FUEL PUMP. WAS INSTRUCTED NOT TO OPERATE VEHICLE BELOW 1/4 TANK OF FUEL. MAJOR SAFETY ISSUE WHILE AT HIGHWAY SPEEDS WITH DIFFICULTY MOVING TO A SAFE AREA. SEEMS TO BE A DESIGN OR FUEL PUMP ISSUE.

I have reported this same issue to NHTSA since 2021, and the issue persists to date. Other model years of Mazdas (2017, 2018) including my vehicle have been experiencing "ghost touch". This is an issue that Mazda addressed under a recall for the 2014-2016 models, however, has failed to extend. This poses as severe safety issue as the vehicle randomly increases the volume and will change settings that can either startle the driver and/or make visibility of the cluster impossible especially while driving at night. Please address this issue. There are numerous complaints with this specific year and model alone; but I am certain if searches were conducted on other models, the same issue will be found.

THE SUNROOF ON MY MAZDA CX-5 JUST SHATTERED FOR NO REASON. NOTHING HIT IT. IT JUST SHATTERED ALL OF THE SUDDEN WHILE I WAS DRIVING ON A HIGHWAY.

I am experiencing a Ghost Touch issue on my Infotainment system. There has been a recall for Maxda 3 but not for Maxda CX5. On the website I am seeing several complaints about Ghost touch issue where the screen randomly clicks buttons and changes by itself. My warranty ended on Oct 2020 so Mazda would not help resolve this issue as part of recall or warranty. My mileage is still under 30K miles. Mazda service department reviewed it and accepted that it is a manufacturer issues on the touch screen. I am hoping that if there are enough complaints on Mazda CX5, you can help the customers here.

I HAVE A 2017 MAZDA CX5 TOURING MODEL, WITH 39K MILES. THE WINDSHIELD WIPERS FAILED ON 10/16/2020. MY DEALER PICKED UP MY CAR TODAY, AND DETERMINED THAT THE BODY CONTROL MODULE FAILED. SINCE MY CAR WAS OUT OF ORIGINAL WARRANTY, I HAD TO PAY THE $100 DEDUCTIBLE FROM THE EXTENDED WARRANTY PURCHASED WHEN THE CARE WAS NEW, FROM THE MAZDA DEALER. NOW, CONSIDERING THE 187,000 MAZDA 3'S RECALLED FOR THE SAME FAILURE, I AM OUTRAGED THAT I HAD TO PAY ANYTHING FOR THIS REPAIR. IF THIS FAILURE HAPPENED WHILE DRIVING IN SNOW OR RAIN, THE SAFETY OF MY FAMILY WOULD HAVE BEEN AT SIGNIFICANT RISK. THIS FAILURE CAME OUT OF NO WHERE, THERE WERE NO PRIOR ISSUES WITH THE FRONT WINDSHIELD WIPERS. I WAS AT A LOCAL LOWES SHOPPING, AND WHEN I WENT TO CLEAN THE WINDSHIELD, THE FLUID DISPENSED, BUT THE WIPERS WOULD NOT ACTIVATE. I DID CHANGE THE PROPER FUSE, BUT THAT HAD NO POSITIVE EFFECT. ALSO, I NOTED THAT 187,000 MAZDA 3 MODELS WERE RECALLED FOR THE SAME MODULE FAILURE.

DRIVING ON A HIGHWAY @ 65 MPH (NO OTHER VEHICLES AROUND & NOT UNDER A BRIDGE) WHEN WITHOUT WARNING, THE MOONROOF EXPLODED OUTWARD. SOME GLASS PIECES FELL INTO THE VEHICLE, BUT THE MAJORITY EXPLODED OUTWARD.

REAR BUMPER MARKER IS NOT DONE PROPERLY BECAME DETACHED WHILE STATIONARY. MY FRIEND HAS THIS CX-5 2017 AND SAME THING HAPPENED TO HIS CAR.

REAR DRUMS AND CALIPER FAILURES AT 20,000 MILES

The Mazda Connect touch screen in the center display doesn't always accept touch commands properly and regularly operates by itself (ghost touch) while in drive.

RED PAINT CHIPS EXTREMELY EASILY. HAVE HAD THIS CAR FOR LESS THAN ONE YEAR AND DRIVEN LESS THAN 5,000 MILES BUT HAVE LOTS OF CHIPS ON THE HOOD, FENDERS, ROOF AND DOORS. GIVEN THIS PAINT IS AN EXTRA CHARGE I WOULD NOT EXPECT THIS. DROVE MY PREVIOUS VEHICLE FOR 10 YEARS AND DIDN'T HAVE AS MANY PAINT CHIPS AS I DO ON THIS AFTER ONLY A YEAR.

RATTLE/ KNOCKING SOUND AS FRONT SUSPENSION MOVES UP/DOWN. NOISE COMES FROM AROUND THE UPPER FRONT STRUTS. THIS SOUND CAN IS BE HEARD CLEARER AT HIGHWAY SPEEDS.

WINDSHIELD WIPER WATER PUMP FAILURE

DRIVERS SEAT FEELS LIKE SPRINGS OR COILS PUSHING ON MY TAIL BONE AND LUMPS THAT HURT THIGH PART OF LEG. FEELS LIKE SOMETHING COULD BE LOOSE AS THE LUMPS GO FROM TAIL BONE, WHOLE BOTTOM LIKE A BAR ACROSS SEAT TO THIGHS TO JUST TAIL BONE. THIS IS THERE ALL THE TIME FROM JUST GETTING INTO CAR AND GETS WORSE BECAUSE IT REALLY IS PUSHING ON BOTTOM. SEEMS LIKE SEATING COIL OR FRAME COULD BE PROBLEM. I DID RETURN TO DEALER BUT NO ONE THERE COULD FEEL IT. IT IS STILL UNDER WARRANTY. NO PICTURES AS NOT VISIBLE HAPPENS ONLY WHEN SEATING ON IT. THIS PROBLEM COULD CAUSE INJURY TO MY SPINE/BACK. *TR

Navigation/backup camera screen reboots constantly. This problem often occurs when I'm backing up. Mazda is aware of the issue as I have found many complaints on forums. It is not exclusive to the CX5. It appears to be all Mazda's, cars and SUV's.

The brake pads on this vehicle wear out prematurely, despite not using them aggressively. All four brake pads on the SUV wore out in less than the first 16,000 miles (first 3 years) and had to be replaced. The braking has also aways been “soft” and the car takes longer to come to a full-stop in the event urgent braking has to be done in traffic. The rotors have corroded prematurely too, despite keeping the car very clean and dry as a matter of habit. The dealer dismissed this issue stating the brakes were fine, as if this was the first car I was driving. I do not engage in hard stops, or perform sudden, jerky, brake applications and yet the brake pads wore out to almost nothing. All the other cars that I’ve owned historically had their brake pads last for 6-8 years of normal driving while this car wore them down in just 3 years. Premature brake pad wear can be a huge safety issue since an unsuspecting driver may not be aware of it and can result in an accident on the road from the vehicle not being able to come to a full stop in time.

WHILE DRIVING DOWN THE HIGHWAY IN MY 2017 CX5, THE SUNROOF EXPLODED SENDING GLASS THROUGHOUT THE CAR. IT WAS A SUNNY DAY, AND NO APPARENT DEBRIS FLEW UP FROM THE ROAD. EXTREMELY SCARY INCIDENT.