2016 Mazda Mazda6 Complaint Log

SMART CITY BREAKS MALFUNCTION. A BREAKING SYSTEM THAT IS ONLY SUPPOSED TO WORK WHEN GOING UNDER 20MPH, APPLIED WHEN I WAS GOING 65-70 DOWN A FREEWAY. CHECK ENGINE LIGHT CAME ON, CAR STARTED APPLYING BREAKS, THEN SLAMMED ON BREAKS. DRIVERS FOOT STILL ON GAS PEDDLE, HAPPENED WITHIN SECONDS.

WHILE DRIVING ON THE HIGHWAY, THE WHEEL CYLINDER BECAME TOTALLY DETACHED FROM THE WHEEL FACE CAUSING THE CAR TO JERK UNCONTROLLABLY AND DIFFICULT TO STEER. IMMEDIATELY PULLED TO SHOULDER FOR SAFETY. THERE IS NO DAMAGE TO FACE OF RIM BUT THE WHEEL CYLINDER THAT MOUNTS THE TIRE IS TOTALLY DETACHED FROM THE WHEEL FACE. VEHICLE PURCHASED NEW IN MAY HAS 30000 MILES ON IT.

THE CAR SOMETIMES HAS A DELAY BETWEEN GOING FROM REVERSE INTO DRIVE. DURING THE DELAY, THE ENGINE REVS UP AND THEN IT LURCHES FORWARD. THIS SEEMS TO BE HAPPENING MORE FREQUENTLY WITH A LONGER TIME BEFORE THE ENGINE ENGAGES. THIS ALSO OCCURRED AFTER STOPPING AT A STOP SIGN (AND STAYING IN DRIVE THE ENTIRE TIME.) THE CAR HAS ~12,000 MILES ON IT BUT THIS HAS BEEN HAPPENING SOON AFTER I PURCHASED IT BRAND NEW FROM THE DEALER WITH LESS THAN 10 MILES ON THE ODOMETER.

2016 MAZDA 6 HAD A SUNROOF THAT EXPLODED ON JAN 11, 2017 WHILE DRIVING. IT SOUNDED LIKE A GUNSHOT AND I ALMOST WRECKED. IT EXPLODED UPWARD AND OUT OF THE VEHICLE ALTHOUGH WE HAD A LOT OF GLASS THAT RAINED BACK IN ON US AND THE INSIDE OF HER CAR. THE VEHICLE WAS ONLY 8 MONTHS OLD. MAZDA REPLACED THE SUNROOF OUT OF "GOOD WILL" (AS THEY PUT IT) HER VEHICLE IS NOT THE FIRST VEHICLE TO DO THIS - GOOGLE IT! THEY ARE REFUSING TO REPAIR THE LEATHER SEATS THAT THE GLASS GOT EMBEDDED IN AND RIPPED AND ARE REFUSING TO FIX THE PAINT WHERE THE GLASS FLEW OUT AND TOOK A CHUNK OF PAINT OFF THE ROOF AND THE TRUNK OF THE VEHICLE. WE HAVE BEEN TRYING TO WORK THROUGH THIS WITH THEM SINCE JANUARY. I HAVE BEEN ON THE PHONE WITH CORPORATE MAZDA WHO IN TURN HAVE BEEN TRYING TO GET PASSPORT MAZDA ON THE PHONE FOR 2 WEEKS TO GET THEIR SIDE OF THE STORY. THE HAVE NOT MADE A CONNECTION WITH CORPORATE IN OVER TWO WEEKS. ISN'T THAT LIKE IGNORING YOUR BOSS? BESIDES THE FACT THAT MAZDA WILL NOT STAND BEHIND THEIR PRODUCT AND QUALITY ONE OF MY DAUGHTER FIRST "ADULT PURCHASES" HAS NOT TURNED OUT TO BE A DISHEARTENING EXPERIENCE. THEY HAVE NOT HEARD THE LAST FROM US AS WE STAND UP FOR WHAT IS RIGHT! DO NOT PURCHASE A MAZDA AS THEIR CUSTOMER SERVICE IS LESS THEN SATISFACTORY AND WE PURCHASED NOT ONE BUT TWO MAZDA'S ON THE SAME DAY! --

AT AROUND 9000 MILES MY 2016 MAZDA 6 GRAND TOURING WITH TECH PKG. AUTOMATIC IS HAVING TRANSMISSION DELAYS. WHEN THE CAR STOP AND THE GEAR LEVER MOVED INTO NEUTRAL(N), REVERSE (R), AND PARK (P) THEN BACK TO DRIVE (D). IT HAS A 4-5 SECONDS DELAY BEFORE THE GEARBOX BEING ENGAGED. ALSO AT 60+ MPH CRUISING ON FREEWAYS, WHEN STEP DEEPER INTO THE GAS PEDAL TO INCREASE SPEED FOR OVERTAKE THE TRANSMISSION HAS A CHOKE, FELT LIKE THE GEAR WAS FORCED INTO PLACE. *TR

TL* THE CONTACT OWNS A 2016 MAZDA MAZDA6. THE CONTACT STATED THAT THE CRUISE CONTROL WOULD NOT CEASE TO FUNCTION AND WHEN ATTEMPTING TO DISENGAGE IT THE VEHICLE WOULD INCREASE IN SPEED. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE OCCURRED SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CRUISE CONTROL BUTTONS NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

I PURCHASED MY AUTOMATIC TRANSMISSION 2016 MAZDA 6 FROM THE DEALER AS A CERTIFIED PRE-OWNED VEHICLE WITH ONLY 1,800 MILES ON IT. I HAD THE VEHICLE FOR ONLY A WEEK WHEN I STARTED TO RUN INTO ISSUE. THE RESULT WAS A NEW TRANSMISSION FOR MY CAR AT ONLY ~2,700 MILES. THE TRANSMISSION WAS SLIPPING WHICH MADE DRIVING AND ACCELERATION UNSAFE. WHEN I WOULD COME TO A COMPLETE STOP FOR A FEW SECONDS AT AN INTERSECTION, AFTER RELEASING THE BREAK PEDAL, THERE WOULD BE A SLIGHT DELAY BEFORE MY CAR KICKED INTO FIRST GEAR. THE CAR WOULD STALL A BIT AND THEN IT WOULD KICK FORWARD VERY ABRUPTLY. THE ISSUE WOULD ALSO OCCUR WHEN I WOULD SHIFT MY CAR FROM REVERSE TO DRIVE. THE CAR WOULD CONTINUE TO ROLL IN REVERSE A LITTLE BIT AFTER I'VE SHIFTED TO DRIVE, THEN IT WOULD STALL AND KICK FORWARD VERY ABRUPTLY. I TOOK THE CAR INTO MY LOCAL DEALER TO GET IT CHECKED. I WAS ABLE TO REPRODUCE THE ISSUE FAIRLY CONSISTENTLY SO I WAS ABLE TO SHOW THE SERVICE TECHNICIAN THE PROBLEM. AFTER THE DEALER SPOKE TO MAZDA, THE DEALER INFORMED ME THAT MY CAR NEEDED A NEW TRANSMISSION AT ONLY 2,700 MILES. THE NEW TRANSMISSION WOULD BE COVERED UNDER WARRANTY.

GAS OVERFLOW FROM TANK DUE TO PUMP AUTO-SHUTOFF NOT ACTIVATING. FUELING VEHICLE, SET GAS NOZZLE TO AUTOMATIC, WAS NOT HOLDING THE HANDLE OR TRYING TO TOP OFF. WAS WATCHING THE PUMP CLOSELY BECAUSE OF SIMILAR ISSUE WITH A 2016 MAZDA3 AT A DIFFERENT . BEFORE I COULD STOP THE FILL, GAS OVERFILLED THE TANK AND SPILLED ONTO THE GROUND.

AROUND 7,000 MILES, I BEGAN NOTICING THAT MY CAR WAS NOT SHIFTING PROPERLY OR SMOOTHLY. INITIALLY, I THOUGHT THAT IT MAY HAVE BEEN SOMETHING THAT I WAS DOING. UPON SHIFTING THE CAR FROM PARK TO DRIVE/REVERSE, THE CAR WOULD LULL FOR A MOMENT, AND THEN SUDDENLY SHOOT INTO GEAR. AT FIRST, THIS WAS MINOR. AS TIME AS GONE ON, IT HAS BECOME MORE FREQUENT AND MORE INTENSE; IN ONE INCIDENT, THE SHIFT WAS SO INTENSE THAT MY CAR ACTUALLY "PEELED" OUT. AFTER READING ABOUT THE EXPERIENCE FROM OTHERS ON RECALL.GOV, I TOOK MY CAR TO MY DEALERSHIP TO GET EXAMINED & HOPEFULLY FIND SOME TYPE OF SOLUTION. THE SERVICE DEPARTMENT TOLD ME TO "HAVE SOMEONE STAND OUTSIDE OF MY CAR AND VIDEO RECORD" THE CAR DOING THIS. I EXPLAINED THAT IT IS RANDOM AND THAT I COULD NOT POSSIBLY HAVE SOMEONE WITH ME AT ALL TIMES TO RECORD THIS. THEIR RESPONSE THEN WAS FOR ME (AS THE DRIVER) TO RECORD THIS ON MY OWN PHONE. I DIDN'T EVEN BEGIN TO ADDRESS THEIR SUGGESTION OR THE SAFETY CONCERN OF THAT. MY FEAR IS THAT MY CAR IS GOING TO SHIFT OR ACCELERATE SO INTENSELY THAT I HIT SOMETHING, OR WORSE CASE, SOMEONE.

THE FORWARD TILT OF THE HEADREST FORCES MY HEAD FORWARD IN AN UNSAFE AND UNCOMFORTABLE MANNER NO MATTER WHAT SEAT SETTINGS ARE USED. I HAVE SUSTAINED CHRONIC NECK AND UPPER BACK HEALTH ISSUES SINCE I BEGAN DRIVING MY NEW CAR. THE SEAT AND HEADREST DESIGN FORCE THE DRIVER INTO AN UNNATURAL POSTURE THAT GIVES NO BACK SUPPORT AND BUMPS THE HEAD FORWARD AND DOWNWARD FACING. THE CONSTANT STRAINING TO WHILE DRIVING THIS CAR IS NOT ONLY UNSAFE BUT IT IS CAUSING CHRONIC INJURY. I DO NOT HAVE AN UNUSUAL BODY TYPE, I AM FIT AND OTHERWISE HEALTHY AND THIS AGGRAVATION DOES NOT HAPPEN IN ANY OF MY OTHER (OLDER) VEHICLES.

AT 60 MPH ON THE INTERSTATE, THE SUNROOF SHATTERED LOUDLY, WITH BROKEN GLASS PUSHED UPWARD. THE SUNROOF WAS OPEN IN THE VENT POSITION. NO EVIDENCE OF OUTSIDE FORCE, SUCH AS A ROCK, CAUSING THE DAMAGE. ONLY 600 MILES ON THE NEW CAR. AFTER DEALER INTIALLY DENIED A WARRANTY CLAIM, IT WAS FIXED UNDER WARRANTY.

2016 MAZDA 6 WOULD JUST RANDOMLY ENRAGED E-BRAKE WITHOUT YOU ENGAGING IT AND WOULD NOT RELEASE, PARKING BRAKE AND BRAKE LIGHTS ARE ON. MAZDA SAID CONTROL MODULE WAS MALFUNCTIONING. MAZDA(BAKERSFIELD)REFUSES TO FIX IT AS ERROR CODES WOULDN'T SHOW UP WHEN DIAGNOSING IT. CAR WAS FIRST DIAGNOSED IN FLORIDA WHERE IT ORIGINALLY HAPPENED AND THAT WAS THE FINDING CONTROL MODULE MALFUNCTIONING.

THIS CAR HAS SERIOUS PROBLEMS. I HAVE APPROACHED MAZDA WITH NUMEROUS SERVICE COMPLAINTS AND THEY REFUSE TO FIX. THE CAR GETS TERRIBLE GAS MILEAGE NOT THE FACTORY STATED 42 MPG WHICH WAS SOLD ON THE MSRP BUT MORE LIKE 22. THE SUSPENSION DRIVES TERRIBLE MAKES NOISES, THE CAR "CREAKS" WHEN GOING OVER THINGS AND IS NOT STABLE AT FREEWAY SPEEDS. THE CAR ALSO SWAYS FORM LEFT TO RIGHT ON THE FREEWAY AND IS EXTREMELY SLOW TO STOP. IT IS DANGEROUS AND MAZDA WILL NOT FIX. I EVEN HAVE A VOICEMAIL FORM MAZDA CORPORATE STATING THEN REFUSE TO FIX THESE PROBLEMS. I HAVE HAD TO HIRED A LAWYER TO DECLARE THE CAR A LEMON. MAZDA ALSO REFUSED TO SERVICE THE CAR FOR OIL CHANGES, TIRE ROTATION, ETC. I HAVE ALSO FILED A CLAIM WITH MAZDA CORPORATE ALONG WITH THE NUMEROUS TIMES IN AND OUT OF THE SHOP YET THEY STILL REFUSE AND ARE UNWILLING TO SERVICE/FIX THE SAFETY ISSUES ON MY CAR. ALSO, THE HEATED SEATS, BOTH FRONT AND PASSENGER, HAVE NOT BEEN ABLE TO BE FIXED SINCE THE DAY I PURCHASED THE CAR (I HAVE NOW HAD THE CAR APPROX 14 MONTHS). AS OF TODAY 7/11/2017, THIS PROBLEM THAT HAS BEEN GOING ON SINCE I BOUGHT THE CAR EARLY 2016 HAS NOT BEEN RESOLVED. PLEASE HELP!

HAVE HAD THE VEHICLE FOR ONE WEEK. HEADLIGHTS ARE UNSAFE. IF ONE IS TO DRAW A LINE FROM 8 TO 4 ON THE CLOCK EVERYTHING ABOVE THAT IS NOT ILLUMINATED. DEATH TRAP. MAZDA DEALER WILL NOT TAKE THE CAR BACK OR REFUND MY MONEY. I'M AFRAID TO DRIVE IT AT NIGHT.

MY CAR IS AUTOMATIC TRANSMISSION. WHEN I WOULD RELEASE THE BRAKES AFTER STOPPING AT AN INTERSECTION, THE CAR WOULD NOT IMMEDIATELY GO INTO FIRST GEAR. IT WOULD SIT AT THE INTERSECTION AND THEN SUDDENLY JERK INTO FIRST GEAR. I WOULD DRIVE NORMALLY AFTER THAT. DEALER REPORTS I HAVE A DEFECTIVE TRANSMISSION AND THEY ARE REPLACING UNDER WARRANTY.

BOUGHT MY MAZDA 6 NEW ON 10/04/15 WITH 40 MILES. ON 3/26/16 AT 3245 MILES THE TRANSMISSION FAILED, VERY SIMILARLY TO ANOTHER COMPLAINT LISTED ON THIS SITE THAT STATED THAT THERE WERE HUNDREDS IF NOT MORE TRANSMISSIONS FAILURES OF THIS MODEL AT VERY LOW MILES. MY CAR TOOK AT LEAST SIX TO EIGHT SECONDS TO ENTER DRIVE FROM PARK. WHILE DRIVING, THE CAR ABRUPTLY BEGAN SLAMMING INTO MUCH LOWER GEARS THAN NECESSARY WITH LITTLE OR NO CHANGE IN CHANGE IN THE ACCELERATOR PEDAL. SLIGHTEST OF GRADE CHANGE ON THE ROAD ONLY EXASPERATES THE PROBLEM. I WAS DEVASTATED. CALLED THE MAZDA SERVICE CENTER AND SPOKE TO A SERVICE ADVISOR WHO COULD NOT HAVE MORE MORE APATHETIC. CURTLY HE TELLS ME THAT THE SOONEST THEY WORK ME IN WAS IN 5 DAYS. HE NOTED THAT I SHOULD MAKE MY APPOINTMENT ONLINE, AND BE SURE TO ASK FOR HIM! YOU HAVE GOT TO BE KIDDING SON! NO WAY! UNFORTUNATELY THE ONLY OTHER SERVICE ADVISOR IN THE PLACE WAS A WOMAN WHO SEEMED TO BE ANNOYED BEING THERE. HER OWN MISTAKES, WHICH WERE MANY, MADE HER ANGRY AND SHE ACTED LIKE IT WAS THE CUSTOMERS FAULT. NOT JUST WITH ME EITHER. I RECEIVED NOTHING ON DAY ONE FOR MY CAR EVEN BEING THERE. NOT THE WORK ORDER I HAD SIGNED. NOTHING.. DAY TWO I SIGN A WORK ORDER FOR MAZDA TO GET THE NEW TRANSMISSION INSTALLED, AGAIN SHE GAVE ME NO COPY. IT REALLY SEEMED TO ANNOY HER WHEN I ASKED TO BOTH WORK ORDER COPIES, AS IF IT WAS SOMETHING COMPLETELY IRRELEVANT. I WISH I HAD FOLLOWED MY GUT AND TAKEN MY CAR OUT OF THERE PRONTO. THIS WAS TO BE MY LAST NEW CAR AND I NOW WANT NOTHING TO DO WITH MAZDA. I AM A 50 YEAR OLD MAN WHO TREATS HIS CARS GENTLY. NEARLY EVERY MILE ON MY MAZDA 6 WAS HIGHWAY, THE EASIEST BEST MILES FOR A CAR WHEN IT COME TO WEAR AND TEAR. THIS CAR IS UNSAFE, I NEARLY ROLLED BACKWARDS INTO MY NEIGHBORS CAR WHEN I FORGOT ABOUT THAT LONG PAUSE FROM PARK TO DRIVE ONE NIGHT. MAZDA, GET SERIOUS ABOUT THIS BEFORE SOMEONE GETS HURT!

MY BRAND NEW MAZDA 6 WITH ONLY 6000 MILES TRANSMISSION QUIT ON 3/21/16. THE CARS GEARS WOULDN'T ENGAGE UNTIL THE RPMS WOULD HIT 3000 AND THEN THE CAR WOULD LURCH FORWARD. THE DEALER HAS ORDERED A NEW TRANSMISSION. THIS SEEMS TO BE A COMMON ISSUE WITH MAZDA 6 AND MAZDA CX-5. A RECALL NEEDS TO BE ISSUED. THIS IS A MAJOR SAFETY ISSUE. SOMEONE COULD HAVE REAR ENDED ME OR I COULD HAVE CAUSED AN ACCIDENT. THE DEALER SAID THIS IS THE FIRST THEY HAVE HEARD OF THIS BUT THERE HAVE BEEN 100S OF REPORTS ABOUT THIS. MAZDA NEEDS TO ISSUE A STATEMENT AND RECALL BEFORE SOMEONE GETS HURT.

TL* THE CONTACT OWNS A 2016 MAZDA 6. WHILE DRIVING 25 MPH, THE BRAKES FAILED WITHOUT WARNING. THE CONTACT WAS ABLE TO REGAIN BRAKE CONTROL WITHIN A FEW BLOCKS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,200.....UPDATED 07/05/16 *BF THE CONSUMER STATED THE DEALER INSTALLED A DATA TRACKING SYSTEM ON THE VEHICLE. THE CONSUMER DROVE THE VEHICLE FOR A MONTH WITH THE DEVICE AND THERE WERE NO FURTHER INCIDENTS. UPDATED 07/21/16.*JB

TL* THE CONTACT OWNS A 2016 MAZDA 6. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE EVENTUALLY RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND BRAKE LINES WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED AFTER THE ENGINE SYSTEM MALFUNCTION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

THE WAY THE HEADREST IS POSITIONED, I CONSTANTLY HAVE NECK PAINS WHILE I DRIVE. IF I DRIVE LONGER THAN 1 HOUR, THAN THE PAIN LASTS FOR DAYS.

THE SUNROOF IN MY CAR EXPLODED AND PARTIALLY SHATTERED WHILE PARKED IN MY WORK'S PARKING LOT. GLASS WAS ALL OVER THE EXTERIOR AND INTERIOR OF THE CAR. WHAT GLASS WAS LEFT HAD CRACKED COMPLETELY AND WAS UNSTABLE. I WAS ABLE TO GET THE CAR TO MY LOCAL MAZDA DEALER AND THEY ARE REPLACING IT UNDER WARRANTY.

I HAVE A 2016 MAZDA 6 GT WITH STOCK 19" DUNLOP TIRES. I BOUGHT THE CAR WITH AROUND 80 MILES & AT THE TIME OF THE INCIDENT WAS AROUND 6800 MILES. I WAS TRAVELING TO WORK GOING AROUND 72 MPH & THE LEFT REAR TIRE BLEWOUT CAUSING AN ACCIDENT ON THE INTERSTATE. TIRES SHOULD NOT BLOWOUT THAT QUICKLY WITH PROPER CARE OF THE VEHICLE. THE TIRE TREAD WORE TOO FAST.

I WAS ABOUT TO PARK THE CAR IN A PARKING SPOT IN A MALL. IT WAS CRAWLING SPEED AND ALMOST ABOUT TO STOP. THEN THE CAR SUDDENLY SURGED FORWARD AND WENT OVER THE CURB ON TO THE OTHER SIDE. THANKFULLY THERE WAS NO OTHER VEHICLE OR PERSON ON THE OTHER SIDE. I WAS HOLDING TIGHT THE STEERING WHEEL. MY HUSBAND PULLED THE ELECTRONIC PARKING BREAK BUTTON AND THE CAR FINALLY CAME TO A STOP. TIRES WERE BURST ON RUNNING OVER AND THERE WAS DAMAGE TO FRONT LEFT SIDE OF CAR. I BELIEVE THIS COULD BE AN ISSUE OF UNINTENDED ACCELERATION.

WINDSHIELD IS TOO THIN, AND BREAKS VERY EASILY. A SMALL (LESS THAN A QUARTER INCH) STONE HIT MY WINDSHIELD ON THE PASSENGER SIDE ABOUT 6 INCHES FROM THE BOTTOM, CRACKING IT WHILE I WAS FOLLOWING ANOTHER VEHICLE AT 60 MPH AND ABOUT 3 TO 4 SECONDS APART.

MAZDA HAS CRAMPED VENT DUCT, SPEAKER, AC DUCT AND FRONT DISPLAY ON TO OF THE DASHBOARD AT THE DRIVER SIDE. REFLECTION FROM ALL THESE MAKE THE DRIVING VERY DIFFICULT. I HAVE TALK TO THE MAZDA CUSTOMER SERVICE AND MY DEALER. THEY ARE NOT INTERESTED IN LISTENING TO MY COMPLAINT. THERE MESSAGE IS THEY CAN NOT DO ANYTHING ABOUT IT. I HAVE BOUGHT THE CAR AND ITS DONE. ITS A SAFETY HAZARD AND ACCIDENT IS BOUND TO HAPPEN. WE HAVE TO TAKE ACTION BEFORE SOMETHING HAPPENS