2002 Mazda Tribute Complaint Log

My car has had a abs engine code for a year that I have spent a lot of money trying to get it off because, I can’t renew my tag because it failed emissions vehicle safety test . So I was notified by my insurance company that my vehicle was under recall. I read it and called Mazda and it was confirmed and I went to the shop and I waited 6 hours for the installation of a new abs module and wire harness. Hennesy Mazda of morrow Georgia bypassed the abs system but replaced my voltage regulator with out my consent. The recall recommended repair is to replace the abs module and harness. The dealership refused to comply and neither offered a tow back to Newnan Georgia where I live. So they placed me and others at risk by failing to comply. I have been ignored even after speaking with 3 customer service representatives and I was given a call [XXX] 10/11/23. I was told that I had to get it to Marietta Jim Ellis Mazda and that they would contact me but know one has called. I need your help to resolve this serious violation of the recall and the altering of my vehicles abs by bypassing it . I have lost a total of $2,367 in parts lost wages and anguish due to their lack of compliance of the recall of my 2002 Mazda tribute es abs module and harness. The abs module and wiring to ECM gets the voltage regulator hot and causes abs engine light to illuminate and malfunction. This my work vehicle I need it to make a living. The abs module and harness wasn’t changed but was bypassed . The recall clearly states the issue and recommended repairs by vehicle manufacturer or authorized dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2002 Mazda Tribute. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that while driving at various speeds, the transmission was shifting erratically and made an abnormal rumbling sound. The contact stated that the vehicle hesitated to respond and was jerking upon depressing the accelerator pedal. The contact who is an independent mechanic had replaced the transmission speed sensor, the transmission shift position sensor, the vehicle speed sensor, the shift solenoid block, the transmission fluid, the transmission clutch solenoid, and the wheel speed sensor; however, the failure persisted. The contact used an OBD scanner and retrieved DTC codes indicating that the ABS wiring was overheating. The contact later became aware that the VIN was included in NHTSA Campaign Number: 12V016000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer for the recall repair; however, the dealer bypassed the ABS module. The contact stated that while driving 40 MPH to the residence after the repair, the failure recurred. The contact stated that the recall repair did not involve bypassing the ABS module. The dealer was contacted, but no further assistance was provided. The vehicle was not repaired. The manufacturer was notified of the failure, and several cases were opened; however, no assistance was provided. The failure mileage was approximately 162,000.

My vehicle took off and accelerated without me depressing the gas pedal and it was very scary and hard to get stopped I was doing almost 80 mph. It had a safety recall for the throttle cable for this but you show no open recalls yet Mazda does and told me if recalls we're taken care of they would show up on the car fax which they do not my vehicle is a 2002 but this doesn't mean it was ever fixed has several other issues also the front lower control arm which is also on a recall and does not show on the car fax the entire front end on the passenger side sounds like it's really loose and could break and my tire come loose as others have reported when filing same complaint. This has happened more than once to me. I call it now a death trap I need help to get this safe to drive thank you.

The contact owns a 2002 Mazda Tribute. The contact stated while driving approximately 45 MPH, the steering wheel felt as if it was detached from the steering column. Additionally, there was a grinding noise coming from the passenger’s side front wheel well. The contact did not notice any warning lights. The contact was able to drive the vehicle safely back to his residence. The vehicle was not taken to the local dealer. The contact referenced NHTSA Campaign Number: 14V174000 (Structure) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 95,000.

The contact owned a 2002 Mazda Tribute. The contact stated that while driving at 30 mph, a pop noise was heard, the vehicle had unintended acceleration; the engine revved and sped up to 80 - 90 mph, inadvertently, and the brakes failed to engage after the contact had depressed with both feet on the brake pedal. The contact made a turn into a park and the vehicle slid, then crashed into a tree. There was smoke coming from under the hood and the contact turned off the vehicle before exiting and walking until she got assistance from a bystander, who called the police. A police report was filed. The contact did not receive medical attention at the scene but later went to the emergency room for injuries sustained with six broken ribs. The vehicle was towed to a tow yard. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 230,000.

DRIVING THE VEHICLE DOWN A CITY STREET THE STEERING BECAME EXTREMELY LOOSE. UPON INSPECTION WE FOUND THAT THE FRONT SUBFRAME HAD RUSTED/BROKEN AND THE LOWER CONTROL ARM HAD SEPARATED FROM IT. AFTER A SEARCH WE DISCOVERED THAT THIS ISSUE IS COVERED UNDER THE 7514D RECALL. A VIN SEARCH CONFIRMED THAT THIS WAS AN OPEN RECALL ON THIS VEHICLE. WE TOWED THE VEHICLE TO THE NEAREST MAZDA DEALER TO HAVE THE RECALL COMPLETED. AFTER ABOUT 1 WEEK, THE SERVICE ADVISOR CALLED AND TOLD ME THAT MAZDA WAS REFUSING TO REPAIR THE VEHICLE. I CALLED MAZDA CUSTOMER SERVICE TO GET AN EXPLANATION AND WAS TOLD THAT THE RECALL ONLY INVOLVES INSTALLING A "REINFORCEMENT" BRACKET, NOT REPLACING THE SUBFRAME. I INFORMED THEM THAT I HAVE COPIES OF BOTH THE OWNER LETTER AND THE ENTIRE RECALL PROCEDURE WHICH BOTH CLEARLY STATE THAT IF THE LOWER CONTROL ARM HAS BECOME SEPARATED DUE TO CORROSION THE SUBFRAME MUST BE REPLACED AT NO COST TO THE OWNER. THEY TRIED TO TELL ME THAT "CORROSION" DOES NOT MEAN "RUST" AND THERE IS NOTHING MORE THEY COULD DO FOR ME. THE VEHICLE IS STILL AT THE DEALERSHIP, MAZDA OF WOOSTER IN WOOSTER, OHIO. *TR

TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2002 MAZDA TRIBUTE. WHILE DRIVING 30 MPH, ANOTHER VEHICLE ABRUPTLY STOPPED IN FRONT OF THE OWNER'S VEHICLE. THE OWNER WAS NOT ABLE TO STOP THE VEHICLE IN TIME AND CRASHED INTO THE REAR OF THE OTHER VEHICLE. THE AIR BAGS DEPLOYED WITH FORCE. AS A RESULT, THE CONTACT SUSTAINED CRUSHED RIBS AND A BROKEN RIGHT FOOT THAT REQUIRED MEDICAL ATTENTION. THE CONTACT STATED THAT THE OTHER DRIVER LEFT THE SCENE OF THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,270.

I BROUGHT THIS CAR FRONT THE DEALER AND DIDN'T KNOW ABOUT THE RECALL ON THE CONTROL ARM AND NO ONE TOLD ME IT IS NOW 17 YEARS OLD AND I ONLY HAD IT FOR A YEAR

TAKATA RECALL

I HAD THE OIL CHANGED IN PAHRUMP, NEVADA AT ROUND 10 AM. AFTERWARDS, I DROVE THE VEHICLE AROUND TOWN FOR SEVERAL HOURS, LOADING IT UP WITH BELONGINGS BECAUSE I WAS MOVING 160 NORTH ON HWY 95. AFTER STOPPING IN BEATTY, NEVADA, MY SUV SPUTTERED. I TOOK THE SUV OUT OF OVERDRIVE INTO DRIVE TO SEE IF IT WOULD BACKFIRE TO GET THE DIRT OR WATER OUT OF THE FUEL LINE FROM JUST FILLING UP. ABOUT A MILE DOWN THE ROAD, I HEARD A BELT SQUEAL. THINKING MY TRANSMISSION MAYBE GOING OUT DUE TO THE FACT I HADN'T DRIVEN IN DRIVE FOR SOME TIME, I CONTINUED ON MY WAY PRAYING THE VEHICLE WOULD MAKE IT TO MY DESTINATION. IT WASN'T UNTIL I REACHED THE 88 MILE MARKER, DID THE SQUEAL HAPPEN AGAIN. THEN WHITE SMOKE FOLLOWED. I THOUGHT, WELL THERE GOES THE RADIATOR TOO. JUST PAST THE 92 MILE MARKER, THE ENGINE LOCKED UP. I STILL HAD WHITE SMOKE AND NO SHOULDER. I DECIDED I HAD TO GET THE VEHICLE OFF THE ROAD AT 7 P.M. I WENT OVER INTO THE DITCH WITHOUT TURNING OVER WITH MY BELONGINGS. IMMEDIATELY, I NOTICED THE OIL AND OIL PAN LIGHTS ON. MY HEADLIGHTS WERE STILL ON. I CALLED A FRIEND WHO TOLD ME TO GET OUT IMMEDIATELY. I CALLED 911 AT 7:05 P.M. THEY TOLD ME TO RUN. WITHIN A MINUTE A SMALL FLAME CAME SHOOTING OUT OF THE VEHICLE WHICH CONTINUED TO BURN FOR OVER ONE HOUR UNTIL THE FIRE DEPARTMENT SHOWED UP TO PUT THE FIRE OUT WITH FOAM. I HAVE SPOKEN TO A COUPLE OF SEASONED MECHANICS. THEY SAID IT SOUNDED LIKE THE OIL FILTER WAS DEFECTIVE. ANOTHER SAID AFTER LOOKING AT WHAT WAS LEFT... ONLY THE SHELL, THERE WAS NOTHING LEFT UNDER THE HOOD. THE INSURANCE COMPANY, SAFECO HAS IT IN THEIR FORENSICS LAB TO DETERMINE FAULT. I GOOGLED FIRES IN MAZDA TRIBUTES 2002 AND RAN ACROSS A RECALL. I DID NOT RECEIVE A NOTICE AND HAVE CHECKED THE MAZDA WEBSITE USING MY VIN NUMBER. NOTHING ON MY VEHICLE EVER BEING RECALLED FOR THIS FIRE HAZARD. I HAVE PICTURES ON MY PHONE BUT LOST MY COMPUTER TO LOAD TO SITE.

WE TOOK OUR MAZDA IN FOR THE SUB-FRAME RECALL 11-30-2015 AND THE DEALERSHIP, MORRIES MAZDA INVER GROVE HEIGHTS, MN, SIGNED OFF THAT IT WAS FINE. NOW 29 MONTHS AND 10,000 MILES LATER THERE IS A DIME SIZED HOLE RUSTED THROUGH THE SUB-FRAME AND BOTH THE DEALERSHIP AND MAZDA USA ARE REFUSING TO PAY FOR ANY OF THE RECALL REPAIRS WHICH WILL RUN ABOUT $4,000. THE FRAME IS A HEAVY PIECE OF METAL AND THERE IS NO WAY A DIME SIZED HOLE SHOULD OCCUR IN THAT SHORT A PERIOD OF TIME. I BELIEVE DUE TO THE COST OF THE REPAIR MAZDA USA AND MORRIES REFUSED TO DO THE NECESSARY RECALL REPAIRS WHEN WE ORIGINALLY TOOK THE CAR IN ON 11-30-15 AND ARE NOW REFUSING AGAIN TO COVER THE COSTS (MAZDA USA TICKET # 1-1249669028). THIS WAS CLEARLY A DESIGN DEFECT AND IF THE SUB-FRAME FAILS WHILE DRIVING , PARTICULARLY AT HIGHWAY SPEEDS IT CARRIES POTENTIAL LIFE THREATING INJURY TO THE OCCUPANTS OF THE VEHICLE AND OTHERS IN THE AREA.

MY 2002 MAZDA TRIBUTE IS LEAKING BRAKE FLUID PER MAZDA RECALL MY VEHICLE WAS MANUFACTURED 01/02. AND IT SMELLS SMOKY! I DIDN'T GET A RECALL NOTICE BUT, MY TRIBUTE IS HAVING THE EXACT PROBLEM SITED ON U.S. NEWS & WORLD REPORT. QUOTE: MAZDA RECALLING 52,390 TRIBUTE SUVS FROM THE 2001 AND 2002 MODEL YEARS FOR A PROBLEM WITH THEIR BRAKES. ACCORDING TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, PART OF THE TRIBUTE'S BRAKE SYSTEM COULD LEAK BRAKE FLUID. IF THE BRAKE FLUID LEAKS, IT'S POSSIBLE THAT THE FLUID CAN COME IN CONTACT WITH WIRES THAT CONTROL THE ANTI-LOCK BRAKE SYSTEM. CORROSION MAY DEVELOP IN THE ELECTRICAL CONNECTOR LEADING MELTING, SMOKING OR POSSIBLE FIRE,' NHTSA REPORTS. NHTSA SAYS THAT OWNERS SHOULD PARK THEIR MAZDA TRIBUTE OUTSIDE UNTIL THE VEHICLE HAS BEEN TAKEN IN TO THE DEALERSHIP TO BE FIXED. THIS IS UNUSUAL COMPARED WITH MOST VEHICLE SAFETY RECALLS, BUT WITH THE POSSIBILITY OF A FIRE OCCURRING, OWNERS SHOULD HEED THIS WARNING. AFFECTED MAZDA TRIBUTE SUVS WERE BUILT FROM APRIL 20, 2000 THROUGH JULY 19, 2002. YOU CAN CHECK TO SEE WHEN YOUR 2001 OR 2002 MAZDA TRIBUTE WAS BUILT BY CHECKING THE STICKER ON THE INSIDE OF THE DRIVER'S SIDE DOOR JAMB.

PCM/ECM

TAKATA RECALL, MY CAR IS HAVING ELECTRICAL PROBLEMS (ABS), I ALSO HAVE A LOT SO ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.0L V6 DURATEC ENGINES, DURING DECELERATION, THE ENGINE CAN STALL

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. WHILE DRIVING APPROXIMATELY 25 MPH, THE UNDERCARRIAGE ON THE PASSENGER SIDE OF THE VEHICLE FRACTURED DUE TO SEVERE RUST. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT DID NOT TAKE THE VEHICLE TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 181,000.

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE HEARD NEAR THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INDICATED THAT THEY PERFORMED A MANUFACTURER RECALL FOR THE SUB-FRAME, UPPER AND LOWER CONTROL ARMS BUT THE CONTACT WAS UNCERTAIN IF THE DEALER ACTUALLY COMPLIED AND REPLACED THE PARTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR FURTHER INSPECTION AND DIAGNOSIS. THE MANUFACTURER RECALL FAILED TO PROVIDE A SOLUTION BECAUSE THE CONTACT CONTINUED TO HEAR THE ABNORMAL NOISE IN THE FRONT OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/13/17*LJ

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. WHILE DRIVING VARIOUS SPEEDS, THE FRONT PASSENGER WHEEL BECAME DISENGAGED FROM THE VEHICLE AND JAMMED INTO THE WHEEL WELL. THE FAILURE CAUSED THE VEHICLE TO BE IMMOBILE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TRANSPORTED TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THAT THE MANUFACTURER WOULD NOT COVER THE REPAIR DUE TO THE EXTENSIVE CORROSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V174000 (STRUCTURE) PRIOR TO THE FAILURE, BUT THE RECALL REPAIR WAS NOT PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000....UPDATED 09/12/16 *BF *TR

I WENT TO BUCKLE MY SON'S CARSEAT IN AND THE BUCKLE CAME OUT OF THE SEAT. AND I MOVED HIM TO A DIFFERENT BUCKLE AND THAT ONE CAME OUT TO AND THEN THE NEXT SEAT BUCKLE CAME OUT AS WELL.

CATASTROPHIC FAILURE OF RUBBER BRAKE HOSE ON FRONT PASSENGER WHEEL. TOTAL LOSS OF ABS BRAKING SYSTEM DURING ATTEMPTED STOP WITH VEHICLE IN MOTION AND SLOWING AT AN INTERSECTION. MADE LOUD POP / GUNSHOT SOUND, SPEWING BRAKE FLUID. HAD TO ENGAGE EMERGENCY AND PARKING BRAKE TO PREVENT COLLISION.

MY AIRBAG WARNING LIGHT HAS BEEN FLASHING ON AND OFF FOR A WHILE NOW. I REMOVED THE ITEMS UNDER THE SEAT AND THE LIGHTS WENT OFF AND WORKED FOR ALMOST A MONTH. ALL OF A SUDDEN THE LIGHTS ARE NOW FLASHING AGAIN, EVEN THOUGH THERE ARE NO ITEMS BELOW MY SEATS. I WAS ABLE TO SEARCH ONLINE AND SEE THAT THERE HAVE BEEN MANY ISSUES WITH THE SEATBELT PRETENSIONERS AND/OR THE CONNECTIONS BELOW THE SEAT THAT NEED TO BE WIGGLED OR DISCONNECTED AND THEN RE-PLUGGED IN TO MAKE THE LIGHT GO OUT. IT HAS HAPPENED IN ALL SITUATIONS INCLUDING STATIONARY, IN MOTION, ON THE HIGHWAY, OR IN THE CITY.

I HAD BEEN DRIVING MY MAZDA FOR ABOUT 20 MINUTES ON A 75 DEGREE DAY IN SOUTH TEXAS WHEN TURNING ONTO A FLAT, UNOBSTRUCTED, SMOOTH PAVED ROAD THROUGH A KOA PARK. AFTER TURNING, I WAS ONLY DRIVING THE 5 MILE AN HOUR SPEED LIMIT THROUGH THIS PARK, WHEN SUDDENLY THE DRIVER'S AIRBAG EXPLODED IN MY FACE WITHOUT ANY WARNING WHATSOEVER . THERE WAS NOTHING THAT COULD HAVE EVEN SLIGHTLY INDICATED A COLLISION -- NOT A SPEED BUMP, NOT A BIRD OR ANIMAL, OR ANYTHING. IT WAS JUST A SMOOTH, SLOW DRIVE AT 5 MILES AN HOUR ON A SUNNY DAY. THERE WAS 60% HUMIDITY FROM PRIOR DAYS RAIN. I HAD MY ARM UP TO MY FACE ALREADY WHEN IT HAPPENED, WHICH TOOK THE BRUNT OF THE HIT TO MY WRIST AND FOREARM. WITHIN LESS THAN 5 SECONDS THE PASSENGER SIDE AIRBAG EXPLODED ALSO. BOTH RANG OUT A SHOT LIKE A PISTOL IN THE CLOSED WINDOW CAR. SMOKE AND BURNING SMELL STARTED FILLING THE CAR, AND I WAS ABLE TO STOP SINCE ONLY GOING 5 MILES AN HOUR, AND GET MYSELF OUT OF THE CAR QUICKLY. MY ARM SUSTAINED HUGE WELTS FROM THE IMPACT AND WRIST FELT EXTREMELY HURT AND BRUISED AND BECAME VERY STIFF AND HARD TO BEND. THIS WAS ALL WITNESSED BY AN RV CAMPER AT THE KOA PARK WHO WAS SITTING 15 FEET AWAY AND WAS STARTLED BY THE PISTOL FIRE SOUND OF THE EXPLODING BAGS. HE CAME OVER TO HELP, WHILE I LET THE SMOKE AIR OUT OF THE CAR. THE DRIVER'S SIDE EXPLOSION DESTROYED THE CENTER OF THE STEERING WHEEL, AND A LARGE CHUNK OF 3"X5" PLASTIC HAD BEEN TORN LOSE AND PROPELLED DURING THE EXPLOSION. I'M NOT SURE IF THAT IS WHAT PUT THE WELTS ON MY ARM OR THE BAG ITSELF IT HAPPENED SO SUDDENLY. I IMMEDIATELY TOOK MY CAR TO MY MECHANIC 3 MILES AWAY, DAN'S AUTO SERVICE OF PORT ISABEL, TEXAS, TO HAVE HIM INSPECT WHAT HAPPENED. HE INDICATED HE COULD SEE NO INDICATION THAT THE COLLISION SENSORS HAD BEEN TOUCHED TO SET THEM OFF, AND HAD NO IDEA WHY THE BOTH BAGS WOULD TRIGGER LIKE THAT.

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT PASSENGER SIDE TIRE TURNED INWARD WITHOUT WARNING. THE DRIVER OBSERVED THAT THE LOWER CONTROL ARM FRACTURED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V174000 (STRUCTURE). THE FAILURE MILEAGE WAS APPROXIMATELY 131,000.

WHILE DRIVING 45 RUSH HOUR TRAFFIC THE SHIFTER CABLE BROKE

TL* THE CONTACT OWNED A 2002 MAZDA TRIBUTE. WHILE DRIVING FORWARD AT APPROXIMATELY 35 MPH, ANOTHER VEHICLE MADE A LEFT TURN AND CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED FACE LACERATIONS FROM PLASTIC FRAGMENTS AFTER THE AIR BAG DEPLOYED, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000. UPDATED 8/19/15*CN UPDATED 9/30/2015*JS........UPDATED 12/17/15 *BF UPDATED 10/17/2017*CN

HARD TO TURN IN SOUNDS LIKE MY LOWER CONTROL ARM IS ABOUT TO COME OFF.

2002 MAZDA TRIBUTE. CONSUMER WRITES IN REGARDS TO UNEXPECTED HIGH SPEED ACCELERATION CRASH. *SMD THE CONSUMER STATED SHE CRASHED INTO HER GARAGE DOOR. THE DOOR WAS COMPLETELY DEMOLISHED;DAMAGE WAS DONE TO THE STRUCTURE OF HER HOME;THE VEHICLE PLUNGED THROUGH A BARRIER BEAM IN THE GARAGE THROWING IT ON TOP OF THE VEHICLE. THE CONSUMER SUFFERED A SWOLLEN KNEE. *JB

I HAD JUST BOUGHT THE VEHICLE FEB 7 2015 FROM MID STATE AUTO SALES AND IT SEEM TO BE IN REALLY GOOD CONDITIONS TIL THE NIGHT BEFORE THE 24 IT HAD STALLED OUT BUT STARTED BACK UP AND RAN FINE WAS TOLD IT WAS BAD GAS BUT THEN THE 14TH ME MY HUSBAND SON DAUGHTER AND GRANDSON WAS GOING TO THE STORE TO GET A FEW THINGS FOR BREAKFAST SO WE WOULDN'T BE LATE FOR CHURCH SUNDAY MORNING MADE IT ABOUT 4 TO 5 MILES DOWN OUR ROAD IT STARTED LOSING POWER REALLY BAD THEN SMELLED SOMETHING THEN SEEN SMOKE COMING FROM THE HOOD WE STOPPED IN THE MIDDLE OF THE ROAD LIFTED THE HOOD MY SON YELLED GET OUT ITS ON FIRER SO WE GOT OUT AS FAST AS WE COULD HAD MY 4 YEAR OLD GRANDSON IN HIS SET SO IT TOOK A MINUTE TO GET HIM OUT THANK GOD MY OTHER DAUGHTER GOT OFF WORK EARLY CAUSE WOULD OF HAD MY 9 MONTH OLD GRANDDAUGHTER IN THE VEHICLE THE DAUGHTER THAT WAS WITH US IS 8 MONTHS PREGNANT BUT ANY WAYS MY SON AND HUSBAND TRIED THROWING DIRT ON IT WELL I CALLED THE FIRER DEPARTMENT BY TIME THEY GOT THERE THE WHOLE VEHICLE WAS ON FIRER IT IS A TOTALED LOSS AND THEN FOUND OUT THE TRIBUTE HAD RECALLS FOR THESE KIND OF PROBLEMS AND OTHER PROBLEMS AND NOW WITH OUT ANYTHING AND OUT OF MONEY WHAT CAN WE DO. *TR

I NOTICED A BRAKE FLUID LEAK UNDER THE VEHICLE IN MY GARAGE. AFTER CHECKING UNDER THE HOOD, I NOTICED BRAKE FLUID SPLATTERED AROUND ENGINE COMPARTMENT. WHEN I CHECKED THE BRAKE FLUID,THE TOP WAS LOOSE,AND THE RESERVOIR WAS LOW. THIS IS THE SECOND TIME I NOTICED THIS, AND WHEN I CHECKED MY VIN# AGAINST RECALLS, THERE IS NONE FOR THIS PROBLEM FOR MY PARTICULAR VEHICLE. BUT I KNOW THERE IS A SAFETY RECALL IN EFFECT FOR 2001-2002 TRIBUTES FOR THIS PROBLEM PER NHTSA 12V016000. IT SPECIFICALLY REFERENCES THE MASTER CYLINDER RESERVOIR CAP, WHICH I THINK MAY BE MY PROBLEM ALSO. *TR

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT THE REAR WINDOW LATCH FAILED TO LOCK. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THE VIN WAS NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 04V605000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000.

TL- THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED AND THE SPEED REDUCED TO 20 MPH. THE CONTACT NOTICED THERE WAS SMOKE EMITTING FROM UNDER THE HOOD AND IT WAS DISCOVERED THAT THE ENGINE AND WIRING WERE ON FIRE. A FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE/FIRE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. DJR

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, IT CAUGHT FIRE. THE FIRE WAS EXTINGUISHED BY A FIRE DEPARTMENT. A POLICE AND FIRE REPORT WERE FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V016000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT THE ABS SENSOR ILLUMINATED INTERMITTENTLY SEVERAL TIMES. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO RESTART AFTER PARKING IT. THE CONTACT USED BATTERY CABLES AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS NOT NOTIFIED NOR WS THE VEHICLE INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 12V016000 (SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN ID NUMBER: 07V157000 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN ID NUMBER: 07E023000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

THE FRAME THAT SECURES THE HOOD LATCH ASSEMBLY RUSTED OR CORRODED AWAY AND I CAN'T SECURE HOOD TO LATCH. *TR

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE SEAT BELT SEIZED. THE CONTACT ALSO STATED THAT HE ATTEMPTED TO SWITCH THE REAR SEAT BELT WITH THE FRONT PASSENGER'S SIDE SEAT BELT AND DISCOVERED THAT BOTH REAR SEAT BELTS WERE SEIZED AS WELL. THE VEHICLE WAS WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 166,000.

WAS PARKING CAR, AND SOMETHING SNAPPED. FRONT WHEELS ARE NOW POINTING IN DIFFERENT DIRECTIONS, AND THE CAR IS NOT DRIVABLE. LUCKILY THIS HAPPENED AT LOW SPEED, AND THE ONLY DAMAGE IS TO THE CAR. *TR

HAVE OWNED THIS CAR FOR 2 YEARS, COME APRIL 2015. 8 MONTHS OF THOSE 2 YEARS IT HAS BEEN SITTING IN THE DRIVE WAY BROKE DOWN.WAS OUT OF TOWN WHEN I FELT THE TRANSMISSION SLIP AND DECREASE IN ACCELERATION WHILE I WAS ON THE FREEWAY HOME. I HAD TO GET OFF ON THE NEAREST EXIT WITH MY 1YR OLD DAUGHTER IN THE BACK, AND THERE WAS A STOP LIGHT FROM THE OFF RAMP TO THE ROAD, IT WAS RED WHEN I GOT OFF SO OF COURSE I HAD TO STOP. WELL THE LIGHT TURNED GREEN AND MY CAR WOULD NOT ACCELERATE IT JERKED LIKE THE GEARS WERE TRYING TO SHIFT BUT COULD NOT. I HAD TO GET OFF IN REVERSE AND WAIT 4 HOURS FOR A TOW TRUCK. WE WERE 128 MILES FROM HOME. I HAVE NOT BEEN ABLE TO FIX IT, STILL UNFORTUNATELY STILL PAYING ON IT. I KNOW THERE HAVE BEEN RECALLS MADE IN APRIL OF 2004 FOR THIS MODEL CAR. I JUST WANT TO KNOW IF MINE FALLS UNDER THAT RECALL AND I'M I ELIGIBLE EVEN THOUGH I AM THE SECOND OWNER. *TR

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ENTIRE SUBFRAME WAS FRACTURED DUE TO CORROSION. THE DEALER REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V174000 (SUSPENSION). THE TECHNICIAN INFORMED THE CONTACT THAT THE LOWER CONTROL ARMS, BOTH FRONTAL STRUTS, AND THE TIE ROD ENDS NEEDED TO BE REPLACED DUE TO EXCESSIVE CORROSION ON THE SUBFRAME. THE TECHNICIAN ADDED THAT EVEN AFTER THE REPAIRS WERE PERFORMED, THE VEHICLE WOULD NOT BE SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFUSED TO PROVIDE ADDITIONAL ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. UPDATED 11/12/14*LJ UPDATED 8/5/2015 *JS

THE AIRBAG LIGHT HAS BEEN ON FOR ABOUT 2 MONTHS IN THE MAZDA TRIBUTE. WE TOOK THE VEHICLE TO DUVAL MAZDA TO ASK THEM TO RESET THE COMPUTER SINCE WE FIGURED THAT WAS ALL THAT WAS NEEDED. THEY CALLED US LATER IN THE DAY AND TOLD US THAT TO REPAIR THE CAR SO THAT THE LIGHT WOULD GO OUT, WOULD COST $397.21. WE DECLINED SINCE THEY TOLD US THEY NEEDED TO REBUILD THE WIRING FOR THE AIRBAGS. WHEN WE PICKED UP THE CAR (DECLINED THE REPAIR), THE ESTIMATE FOR REPAIRS STATED: "B1881 STORED-P/S SAFETYBELT PRETENSIONER CIRCUIT FAILURE. TSB: 08-001/05 HAS UPDATED CONNECTORS THAT ARE SOLDERED IN TO REPLACE AND UPGRADE THE FAILING ONES." THIS SOUNDS LIKE IT SHOULD BE A SAFETY RECALL ITEM NOT A CUSTOMER COST REPAIR ISSUE. OR AT THE VERY LEAST, A REPAIR AND NO CHARGE ITEM DONE BY THE DEALER SINCE IT APPEARS TO BE A FAILURE OF ORIGINAL PARTS THAT IMPACT THE AIRBAG SYSTEM. WE HAVE NOT HAD REPAIRS DONE AT THIS POINT SINCE IT IS A COSTLY ONE AND DON'T KNOW WHO, OTHER THAN THE DEALER WILL DO THE REPAIRS FOR A MORE REASONABLE COST. THE DEALER DID STATE (NOT LISTED ANYWHERE ON THE ITEMIZED LIST OF MULTIPLE REPAIRS THAT THEY REALLY WANTED TO DO) THAT THE AIRBAG LIGHT WAS IMPACTING THE PASSENGER AIRBAG ONLY. *TR

APPLYING BRAKES AND ABS KICKS IN AND MAKES THE TIRES LOCK UP IN THE BACK AND SLIDES THE REAR END OF THE VEHICLE AROUND. SEEMS ELECTRICAL PROBLEMS ARE OCCURRING ALSO. HEADLIGHTS HAVE A SHORT, REVERSE LIGHTS DON'T WORK,AND WINDOW CONTROLS DON'T ALWAYS WORK. VEHICLE HAS DONE ALL THIS SINCE I HAVE OWNED IT. IT WAS BOUGHT USED AND I HAVE HAD IT CHECKED FOR ALL RECALLS AND THEY ARE ALL UP TO DATE, OR SO THE MAZDA DEALER SAYS THEY ARE. I HAVE HAD BRAKES REPLACED ALONG WITH ROTORS AND TIRES AND THE VEHICLE DOES THE SAME THING. *TR

MY AIR BAG LIGHT IS STAYING ON. I DECIDED TO LEAVE A COMPLAINT ON HERE BECAUSE I SEE MULTIPLE COMPLAINTS FROM OTHER PEOPLE REGARDING THIS ISSUE. *TR

THE AIR BAG DASH LIGHT CAME ON AND STAYS ON. TOOK IT TO THE DEALER TO GET IT FIXED BUT THE EXTENDED WARRANTY WON'T COVER IT. ALSO MAZDA HAS KNOWN ABOUT THE PROBLEM, THEY SAID THEY HAD A BULLETIN ON IT BUT IT EXPIRED. I DON'T THINK IT'S FAIR SINCE WE JUST BOUGHT THE CAR 2 YEARS AGO AND IT HAD ALREADY EXPIRED. WHY DIDN'T MAZDA FIX IT BEFORE THEY SOLD IT TO US? I FEEL THIS IS A SAFETY ISSUE AND IT'S THEIR ISSUE, NOT SOMETHING WE CONTRIBUTED TOO. I WAS ALSO TOLD IF WE DON'T FIX IT WE WON'T PASS SAFETY INSPECTION. THIS IS CRAZY THAT THEY CAN SELL THINGS THAT THEY WILLINGLY KNOW HAVE A SAFETY ISSUE BUT THEN WANT TO CHARGE US FOR THE MANUFACTURES ERROR. P.S. THIS CAR WAS BOUGHT FROM THE SAME DEALER AS THE ORIGINAL OWNER BOUGHT IT AND HAD ALL THE SERVICE WORK DONE. THAT'S WHY I CAN'T UNDERSTAND WHY THE BULLETIN DIDN'T GET DONE. *TR

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER SIDE WHEEL UNEXPECTEDLY DETACHED FROM THE VEHICLE. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT EXPERIENCED A FAILURE RELATED TO NHTSA CAMPAIGN NUMBER: 14V174000 (STRUCTURE: FRAME AND MEMBERS). THE VEHICLE WAS NOT REPAIRED BECAUSE THE LOCATION OF THE DEALER WAS FAR AWAY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.

WHILE DRIVING HOME FROM WORK THE VEHICLE STARTED TO ACCELERATE ON ITS OWN . QUICKLY I SHIFTED THE VEHICLE TO NEUTRAL AND STEPPED ON THE BRAKES. AFTER THE VEHICLE CAME TO A COMPLETE STOP THE ENGINE STARTED TO IDLE (TO ABOUT 5 RPM) ON ITS OWN. I HAD TO SHUT OFF THE ENGINE IN THE MIDDLE OF THE STREET AROUND 5 AM IN THE MORNING BECAUSE THE IDLING WOULDN'T STOP. LUCKY FOR ME IT TURNED BACK ON. NOW I'VE READ THE STORIES ABOUT THE RECALLS BACK IN 2004 ABOUT THE DEFECTIVE ACCELERATOR CABLE. A COUPLE YEARS LATER ANOTHER RECALL DUE TO THE REPAIR THE FIRST TIME NOT BEING DONE CORRECTLY. I JUST TOOK THE TRIBUTE TO MAZDA TO REPAIR TWO MORE RECALLS FOR THE SAME THING. WHY IS IT STILL HAPPENING? MAZDA PLANS TO CHARGE ME FOR A DIAGNOSIS FEE OF $95.00 TOMORROW. (REALLY?) I THINK THIS VEHICLE SHOULD BE TAKEN OFF THE ROADS. YA LIKE THAT'S GOING TO HAPPEN. WAIT MAYBE IF IT HAPPENS TO ME AGAIN AND THE THROTTLE GETS STUCK AND I LOSE CONTROL OF THE VEHICLE AND DIE, WELL JUST MAYBE THIS PROBLEM THAT STARTED BACK IN 2004 WILL FINALLY GET RESOLVED ONCE AND FOR ALL. *TR

MY AIRBAG WARNING LIGHT BLINKS, THEN STAYS ON SHORTLY AFTER I CRANK THE VEHICLE. I HAD IT CHECKED AND THE MECHANIC TOLD ME THAT IT NEEDED A NEW FUSE BECAUSE IT WAS SHORTING OUT. HE REPLACED THE FUSE AND IT IMMEDIATELY SHORTED OUT AGAIN. HE TOLD ME THAT MY DRIVER SIDE AIRBAG IS SHORTING OUT AND I WILL NEED TO REPLACE IT. I HAVE READ SEVERAL COMPLAINTS ABOUT THIS ISSUE ON THIS VEHICLE, SO I CALLED MAZDA AND WAS TOLD THAT IT WAS MY PROBLEM TO REPAIR IT DUE TO THE AGE OF MY VEHICLE. IS THIS TRUE? I CAN'T BELIEVE THE COMPLACENCY OF THE MAN I SPOKE TO ABOUT THE ISSUE. I NEED THIS ADDRESSED, BUT DO NOT BELIEVE THAT I HAD ANY CONTROL IN THE POOR CONDITION OF THIS PART. IT IS NOT SOMETHING THAT SUFFERS FROM SIMPLE WEAR AND TEAR ISSUES, LIKE BRAKES OR HOSES! I HOPE THAT WITH ALL OF THE COMPLAINTS I HAVE READ ABOUT THIS, SOMEONE WILL REALIZE THAT IT IS A REAL PROBLEM, BEFORE SOMEONE DOES GET HURT OR KILLED. *TR

I WAS PULLING INTO A PARKING LOT AND MY VEHICLE ACCELERATED AS IF I WAS PRESSING THE GAS. HOWEVER, I WASN'T PRESSING THE GAS, I WAS PRESSING THE BRAKES. I HAD PREVIOUSLY TAKEN MY VEHICLE TO THE DEALERSHIP TO GET A RECALL DONE INVOLVING THIS ISSUE. PRIOR TO THE, ALLEGED REPAIR DONE TO THE VEHICLE, I HADN'T HAD ANY PROBLEMS WITH THAT ISSUE. I HAD RECEIVED A FEW LETTERS IN THE MAIL STATING I NEEDED TO HAVE TO RECALL DONE AND I DECIDED TO GO AHEAD AND TAKE IT TO HAVE THE STATED RECALLS DONE. ANYWAY, I CALLED THE DEALERSHIP THE FOLLOWING DAY OF THE INCIDENT AND TOLD THEM WHAT HAPPENED. FIRST, THE GUY ASKED ME IF THE VEHICLE WAS IN CRUISE CONTROL WHEN IT HAPPENED AND I TOLD HIM "NO". THE HE TOLD ME THAT THE VEHICLE WOULD HAVE TO BE IN CRUISE CONTROL IN ORDER FOR IT TO DO THAT BUT MY RECALL LETTER STATED THAT IT DID NOT HAVE TO BE IN CRUISE CONTROL FOR THIS TO HAPPEN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP THE DAY AFTER I SPOKE TO THE GUY OVER THE PHONE. MY VEHICLE STAYED AT THE DEALERSHIP FOR ABOUT 3 DAYS. WHEN I WENT TO GET MY VEHICLE, THE GUY IN THE SERVICE DEPARTMENT SAID THAT THE RECALL HAD BEEN DONE AND THAT THE THROTTLE CABLE WAS WORN AND NEEDED TO BE REPLACED. ANYWAY, MY COMPLAINT WITH THIS IS, THAT PRIOR TO THE RECALL BEING DONE, I HAD NO PROBLEM WITH THE VEHICLE ACCELERATING ON ITS OWN. SO IF THERE WAS AN ISSUE WITH THE THROTTLE CABLE ITSELF, I WOULD IMAGINE THIS WOULD HAVE BEEN AN ISSUE PRIOR TO THEM DOING WHATEVER THEY CLAIMED THEY DID. *TR

2002 MAZDA TRIBUTE. UNABLE TO OPEN THE DOOR TO EXIT THE VEHICLE. I HAD TO OPEN THE WINDOW AND STICK MY ARM OUT THE WINDOW TO UNLOCK THE DOOR FROM THE EXTERIOR DOOR HANDLE. IN ADDITION, THE REAR LIFT GATE WOULD NOT REMAIN CLOSED OR LOCKED AND WOULD STAY OPEN WHILE THE VEHICLE WAS IN MOTION. *TR

AIR BAG LIGHT WOULD STAY ILLUMINATED HAD IT LOOKED AT BY DEALER BACK IN 2005 PROBLEM WAS TEMPORARILY FIXED STARTED TO COME BACK ON MONTHS AFTER I HAD THE DEALER FIX IT KNOW THE LIGHT WILL NOT ILLUMINATE WHEN INITIAL START AND THERE IS A BEEPING SOUND IT BEEPS 5XS STOPS THEN STARTS AGAIN WHILE DRIVING.I FEARED THAT WHILE DRIVING TO WORK THAT THE AIRBAG WOULD DEPLOY OR IF I WAS IN AN ACCIDENT IT MAY NOT DEPLOY THIS SEEMS TO ME LIKE A SERIOUS SAFETY ISSUE. *TR

BOUGHT VEHICLE AT ABOUT 75K MILES, CURRENTLY HAS 99K MILES, DURING THIS ENTIRE TIME THE BRAKES HAVE BEEN WARPED AND HAVE GOTTEN SUBSTANTIALLY WORSE. MY DRIVING HABITS ARE PRIMARILY CITY, AND HWY DRIVING, NO TOWING, NO HEAVY LOADS. BRAKES SHOULD BE FINE BUT ARE WARPED SO BAD THAT WHEN BRAKING MEDIUM TO HARD, ESPECIALLY BEFORE A CORNER, THE VEHICLE BECOME DIFFICULT TO CONTROL FROM SHAKING AND SHUTTERING OF THE BRAKE ROTORS. FROM THE RESEARCH I FOUND ONLINE THIS APPEARS TO BE A COMMON PROBLEM AMONG MAZDA TRIBUTES. I WAS INSTRUCTED TO REPORT THIS HERE. MAZDA NEEDS TO CONFRONT THIS ISSUE BECAUSE IT IS SO COMMON. *TR

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ABS WARNING INDICATOR BEGAN TO ILLUMINATE UNTIL THE ENGINE WAS TURNED OFF. IN ADDITION, THE BRAKES EMITTED A STRONG BURNING ODOR. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 07V157000 (SERVICE BRAKES, HYDRAULIC) IN 2012 HOWEVER, THE FAILURE RECENTLY RECURRED. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THE OWNER WOULD BE RESPONSIBLE FOR THE DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

TL*THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR MASTER SWITCH WAS FAULTY PREVENTING THE DOORS FROM BEING LOCK OR UNLOCK. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE VEHICLE REPAIRED. HOWEVER, THE REMEDY FAILED TO REPAIR THE PROBLEM SINCE THE QUALITY OF THE PRODUCT USED TO REPAIR WAS POOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO ADVISED THE CONTACT THAT THE PROBLEM WAS DUE TO NORMAL WEAR AND TEAR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000.