2015 Mercedes-Benz C-Class Air Bags & Restraints Problems

When buying this car from Auto Shoppers, they was an airbag light on but dealership said it was a sensor from auto detail on car or recall. Got diagnostic from Mercedes Benz, findings was there was no air bag in place on drivers side. Dealership did not tell us there was no air bag and only was a sensory/recall and are refusing to fix it.

The contact owns a 2015 Mercedes-Benz C300. The contact stated while starting the vehicle, the front driver’s side air bag warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 16V081000 (Air Bags) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 50,000.

The contact owns a 2015 Mercedes Benz C250. The contact had initially received a recall notice for NHTSA Campaign Number: 19V010000 (AIRBAGS). The contact took the vehicle to the local dealer and had the recall serviced. The contact stated that while driving at 35 MPH, another vehicle made a left turn and hit his vehicle in the middle of an intersection. The contact stated that the air bags did not deploy upon impact. The authorities were called to the scene and a police report was filed. No medical attention was rendered at the scene of the accident. The vehicle was towed to an independent mechanic where it remained in their possession. The contact sought medical attention later that day at a local hospital where he was treated for a strain to his left neck and left leg. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

I would like to bring to your attention a potentially dangerous design flaw in my 2015 Mercedes C300. That design flaw resulted in me having to cut the seat belt off a passenger, my wife, in order to free her from the car. I will also explain in detail the admittedly rare circumstances that led to this potentially dangerous incident. In May 2021, my wife underwent outpatient surgery of her left shoulder. After the surgery a nurse brought my wife to the curb in front of the hospital, where I had pulled up my car. The nurse and I assisted my wife with her transfer from the wheel chair into the passenger seat. My wife was wearing a sling supported by a spacing pillow on her left arm. The nurse then proceeded to fasten the seat belt around my wife. Since the nurse’s procedure is of importance to this incident, I will explain it in detail. After my wife was seated, the nurse unwound the passenger seat belt entirely and inserted the belt tongue into the buckle so that the lap part of the seat belt went properly around my wife’s lap. To protect the fresh surgical site from external forces, the nurse then placed the part of the seat belt that is normally worn across the chest BEHIND my wife’s back. Had the seat belt been placed properly across my wife’s chest, it would have been forced to pass over her left arm, which was tied to her body by the sling and bandages. It was thus not possible to wear the chest part of the seat belt properly over the chest but under the left arm. Lastly, the nurse allowed the fully extended seat belt to wind up onto the pretensioner. Upon arrival at home I wanted to take the seat belt off my wife. To this end I opened the passenger door, and gently pulled on the seat belt in order to slacken it enough to get the seat belt off her. However, I could not get any slack. Per instructions in the user manual, I opened the belt buckle but the belt was tightly wound around my wife's body. Ultimately, I had to cut the belt with scissors.

Air bags did not deploy on car accident and also traction control was not working, steering wheel will go to the side when driving under 40 MPH which is dangerous and car will slide when driving on puddle of water whenever it rained.

EVERY TIME I START MY CAR IT SMELLS LIKE GAS AND IT'S SO STRONG TO THE POINT WHERE IT GIVES ME HEADACHES. ALSO I WAS ON THE FREEWAY AND THE ROADS WERE WET FROM PREVIOUS RAIN AND I ALMOST DIED AND HYDROPLANED ON THE FREEWAY. EVEN IF IT'S A SMALL BIT OF RAIN MY CAR STARTS SHAKING AS IF I DON'T HAVE CONTROL. I DO NOT FEEL SAFE IN THIS CAR AND I JUST GOT THE CAR A MONTH AGO.

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MERCEDES-BENZ OF POMPANO SERVICE CENTER (LOCATED AT 350 W COPANS RD A, POMPANO BEACH, FL 33064) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C-300. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH. A POLICE OFFICER HAD PULLED OVER ANOTHER VEHICLE AHEAD ON THE RIGHT SIDE OF THE ROAD. THE VEHICLE IN FRONT MADE A COMPLETE STOP. AS A RESULT, IN TRANSITIONING THE FAR LEFT LANE THE CONTACT REAR ENDED THE VEHICLE IN AN ATTEMPT TO AVOID THE POLICE OFFICER AS HE WAS GOING DOWN TO COMPLETE AN INSPECTION ON THE UNDERBELLY OF THE DUMP TRUCK. THE CONTACT MENTIONED THAT NONE OF HER SAFETY SENSORS (SIDE OR FRONT RESPONDED) INDICATING THAT SHE WAS NEAR A VEHICLE ILLUMINATED. THE STEERING WHEEL AIRBAG DEPLOYED UPON IMPACT. THE KNEE AIR BAG DEPLOYED AFTER THE IMPACT OF THE CRASH. AS THE KNEE AIR BAG WAS DEPLOYING WITH FORCE CAUSED THE CONTACTS RIGHT FOOT TO GET STUCK AND BONES TO CRACK RESULTING IN VARIOUS BREAKS IN HER RIGHT FOOT. THE ELECTRICAL SYSTEM SHUT DOWN AND THE CONTACT WAS UNABLE TO START OR ADJUST HER SEAT IN ORDER TO RELEASE HER FOOT FROM THE KNEE AIR BAG AS PRESSURE WAS BUILDING UP IN THE BAG . THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A POLICE REPORT WAS FILED. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE WHERE SHE WAS TREATED FOR HER FRACTURED RIGHT FOOT. IT WAS UNKNOWN IF THE DEALER OR THE MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 100,000.*TT *JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ C250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WEST CHESTER (5897 MUHLHAUSER RD, WEST CHESTER TOWNSHIP, OH 45069) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL THE CONTACT OWNS A 2015 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE DEALER WAS NOT MADE AWARE OF ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ WARWICK IN WARWICK, RI) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

BACK DRIVER SIDE SEAT BELT HARD TO ENGAGE AND WILL COME UNENGAGED WITHOUT PROMPTING. BRAKE PADS WEAR OUT EVERY 30,000 MILES BACK PASSENGER SIDE TIRE AND VALVE HAS BEEN REPLACED 4 TIMES IN LESS THAN 70,000 MILES AND STILL LOOSES AIR INTERMITTENTLY. CAR CAN BE PARKED OR MOVING. NO CONSISTENCY IN WHEN OR AMOUNT AIR PRESSURE IS LOST.

MY CAR RECEIVED THE CALL MESSAGE OF POTENTIAL AIRBAG HAZARD IN JANUARY, WHICH WOULD LEAD TO DEATH IF THE AIRBAG POPPED UP. HOWEVER, I HAVE NOT BEEN REPLACED IN BANZ STORE FOR FOUR MONTHSIF THERE IS A SUDDEN ACCIDENT, THE AIRBAG WILL POP UP AND KILL PEOPLE. I WOULD LIKE TO COMPLAIN ABOUT SUCH A SERVICE. A DELAY OF ONE DAY IS VERY LIKELY TO CAUSE AN ACCIDENT

I WAS MAKING A LEFT AT A STOP SIGN WHEN A DODGE DURANGO HIT ME HEAD ON AND FELL

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ MANHATTAN, 770 11TH AVENUE, NEW YORK, NY, 10019) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF ANNAPOLIS AT 888-261-7620 (324 6TH ST, ANNAPOLIS, MD 21403) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 (NA) MERCEDES-BENZ C200. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (HENDRICK MOTORS OF CHARLOTTE MERCEDES-BENZ, 5201 EAST INDEPENDENCE BLVD, CHARLOTTE, NC 28212) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 MERCEDES BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE AND THE AIR BAGS PARTIALLY DEPLOYED WITH AN UNKNOWN ERROR MESSAGE. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS AWAITING A DIAGNOSIS AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.

TAKATA RECALL NHTSA RECALL # 17