2016 Mercedes-Benz E-Class Steering Problems

I was driving my husband's 2016 E350 at 45 mph when the car accelerated. I attempted to control the speed by braking but the brake did not respond well. The steering wheel was also loose. The car sped up and turned left to the opposite side of the road, crossed the two lanes and hit the fence followed by a tree. The car was totaled, and the tree broke down at its branches. I survived the crush with two fractures on my back and on my left thumb.

Steering wheel stuck in Up Position

I was waiting at a light when the message “steering wheel malfunction” can up. I was forced to turn left, which I did with great difficulty as the power assist stop working. I managed to go straight 3 blocks despite the hard steering with my emergency lights on at 5 mph and turn left two short blocks to get home. I was in my car with my two children. If this would have happened in the highway, I am certain that it would have resulted in an accident.

The contact owns a 2016 Mercedes-Benz E400. The contact stated upon starting the vehicle, a message indicating a power steering malfunction was displayed and the vehicle lost power steering functionality. The vehicle was towed to the dealer, where an unknown software update was completed. The failure ceased but reoccurred a year and a half later. The vehicle was taken to the dealer, where it was diagnosed that the power steering assist assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V241000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 29,000. The consumer stated the power steering assist assembly needed to be replaced and it was repaired in the amount of $4042.00.

ON HIGHWAY I FOUND STEERING WHEEL DOWN IS NOT WORKING.

WHEN I TRY TO PUT THE VEHICLE IN PARK THE CAR IS STUCK IN DRIVE OR REVERSE. IF THE CAR IS IN REVERSE OR IF THE VEHICLE IS IN DRIVE AND YOU USE THE GEAR SELECTOR TO PUT THE VEHICLE IN PARK OR CHANGE AND GEAR THE VEHICLE DOES NOT CHANGE THE GEAR. I BOUGHT THIS VEHICLE CERTIFIED PREOWNED FROM MERCEDES-BENZ DEALERSHIP IN JULY 2019 THE VEHICLE HAS LESS THAN 4000 MILES ON IT SINCE I BOUGHT IT CERTIFIED AND THIS ISSUE HAS OCCURRED. THIS IS A SAFETY ISSUE WHICH COULD HAVE INJURY AND OR DEATH. THE MERCEDES-BENZ DEALER IS STATING THERE WAS A FAULT CODE WITH THE SHIFTER ATTACHED TO THE STEERING WHEEL AND NEED TO REPLACE THE ENTIRE MODULE DUE TO AN ELECTRICAL FAULT. THE DEALERSHIP IS REFUSING TO HONOR DISREPAIR UNDER A SAFETY MAINTENANCE FROM THE MANUFACTURE. I HAVE ESCALATED THIS MATTER TO MERCEDES-BENZ EXECUTIVE RELATIONS. THIS ISSUE HAS BEEN ONGOING FOR THE PAST SEVERAL MONTHS SINCE LAST YEAR.

POWER STEERING MALFUNCTION

TL* THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF HUNT VALLEY 9800 YORK ROAD COCKEYSVILLE, MD 21030, (410)-666-7777 TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE CONTACT STATED THAT THE FREE REPAIR FAILED TO FIX THE FAILURE STATED IN THE RECALL. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE SOUND DISAPPEARED WHEN THE VEHICLE EXCEEDED 40 MPH. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,763.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E350. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING SYSTEM SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT'S VEHICLE CRASHED INTO A SECOND VEHICLE. DURING THE CRASH, THE MESSAGE "MALFUNCTION" DISPLAYED ON THE INSTRUMENT PANEL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED LACERATIONS TO BOTH HANDS DURING THE CRASH, BUT MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,000.