2020 Mercedes-Benz GLB-Class Complaint Log

Diagnostics performed and found electrical/component fault and possible wire damage to fuel pump. NECC to drain tank and inspect replace fule pump if necc. Oringally took one week prior and diagnostics led to the possiblility that the cylinder head was malfunctioning, which was a manufacturing defect and covered under an extended warranty, but now advised otherwise. Quote $2200.00. Mileage on vehicle 23,660.

The vehicle was operating normally the previous night. We drove it and parked it in the driveway that evening, and it was not used again after that. The following morning, we started the vehicle to allow it to warm up and then returned inside the house. Approximately 10 minutes later, we discovered the vehicle was on fire, with flames coming from under the hood. We immediately called 911. The fire department responded and was able to extinguish the fire; however, the vehicle was completely destroyed, and part of our home sustained fire damage. There were no prior issues with the vehicle. We had purchased it in September 2025, and it was in excellent condition. This incident could have resulted in far more serious consequences had it occurred while the vehicle was in motion or if emergency responders had not arrived as quickly as they did.

See attached document for complaint.

I am submitting this formal complaint regarding a serious safety incident involving my 2020 Mercedes-Benz GLB, which directly reflects the defect outlined in Recall 20V-480 (Rear Spoiler Detachment). Although my VIN is not officially included in the affected range, the exact failure described in the recall occurred on my vehicle. On or about June 16, 2025, at approximately 3:00 p.m., I was driving and I noticed an object in my rearview mirror that had become airborne and was causing vehicles behind me to swerve to avoid it. Moments later, two separate vehicles pulled up alongside me, and the drivers began waving their arms to get my attention. I exited the roadway and pulled into the Walmart parking lot, where a couple in a pickup truck approached me and informed me that the rear spoiler of my vehicle had flown off. I got out to inspect the vehicle, and indeed, the spoiler was completely gone. I returned to the area where I first saw the airborne object, attempting to locate the detached part, but was unsuccessful in recovering it. I contacted Mercedes-Benz USA and my local dealership on June 17, 2025, and was told that because my vehicle’s VIN is not listed under the recall, I would be responsible for the full cost of inspection and repair. Frankly, that position is unacceptable for the following reasons: - Recall 20V-480 describes a defect involving improperly welded rear spoilers on 2020 GLB250 models, which can detach while driving. That is exactly what happened to my vehicle under normal conditions. - The spoiler detached while the vehicle was in motion, creating a dangerous road hazard—just as outlined in the recall. - The vehicle has never been involved in a collision or sustained rear-end damage. It has not been subjected to outside interference. - My VIN has been included in at least five previous recalls, underscoring that my vehicle was part of broader quality issues during that production period.

The contact owns a 2020 Mercedes-Benz GLB250. The contact received notification of NHTSA Campaign Number: 23V732000 (Service Brakes, Hydraulic, Equipment); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while the vehicle was at a stop light, the accelerator pedal was depressed however, the vehicle lunged backward. There was no warning light illuminated. The contact depressed the brake pedal to stop the vehicle. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed by the dealer that the failure could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was 50,307.

Car constantly cuts out and loses power as well as occasionally shuts off for no reason. Causing very hazardous driving conditions. I have noticed that this is a common issue stated in online forums with this particular car as well. It is more times than not an issue with the engine head and valves.

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while driving 45 MPH, the rear spoiler detached from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the spoiler needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 47,000.

The engine made a knocking sound and i pulled over on the side of the road took the car to MB dealership to get the recall fixed but i was told the recall cannot be fixed until the engine is fixed. MBUSA refuses to replace the engine even though it is fully covered under warranty. Thus because i cannot get a recall done for my safety unless i get an engine replaced. This is absolutely horrible. MB knows they produced a bad engine and are forcing us to pay out of our pocket then they will fix the recall on the car.

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while opening the liftgate, the rear spoiler above the liftgate became loosened while raising and scratched the roof of the vehicle. The contact stated that the rear spoiler had not detached. The vehicle was taken to the dealer, and the contact was informed that the failure was caused by external factors, unrelated to NHTSA Campaign Number: 20V480000 (Structure), which had previously been performed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

CV joint axle. This car does not maintain its lane. Drives misaligned and sounds like there is a cracking noise like something is breaking under driverside steering wheel. Attention assist comes on often. This issue appeared shortly after purchasing 05/24. The vehicle had been inspected multiple times by Mercedes. Supposedly there were looks bolts underneath that were tightened. Problem persists every-time vehicle is driven.

Engine failure. Engine has no compression which is causing injection fueler to fail. The head engine has gone bad at 50,000 miles. Head engine must be replaced and is on back order per Mercerdes Benz. After research on the issue I’ve noticed the Year/Make/Model this is issue is common at the 40k-50k mile mark. This is a manufactured issue that Mercerdes needs to fix if so common within the car and also unsafe. Not okay for a new car to have engine failure this early

Since the beginning of the vehicle purchase, we heard fine metal rattling sound on the front driver side tire. Had it checked with the dealer and they recommended no repair. Now driven about 35K miles and started very loud metal scratching sound when wheels turned to right. Inspection showed bent brake cover that was wearing tire uneven. Dealer claims that we went over a large bump that bent the brake cover but no such thing happened and this location is where we have been hearing this fine rattling since buying new. Raising a possibility that the manufacturing and securing process of parts around this area was not done fully and eventually cause inappropriate contact induced brake covering damage and tire wear.

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that there was an abnormal fuel odor inside the cabin of the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer on three occasions however, the dealer was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.

My GLB250 does not fall under recall 2020070009 however after taking it through the car wash the entire display instrument went out and car will not turn on and off. They are telling me the car had water damage and it is on me to fix?

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while opening the trunk of the vehicle, the rear spoiler detached from the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the rear spoiler needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V480000 (Structure) however, the VIN was not included. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 35,000.

Front and rear suspension/control arms appears to have squeaky noises when approaching a turn or going a speed bump.

Gap between frame and windshield causing unbearable squealing noise when driving above 75 mph. Unable to hear exterior surroundings and the squealing is causing aggravation to the ear drums of all passengers. Video provided to Mercedes dealer technician and issue has been inspected and confirmed by dealer. I am the 2nd owner of the vehicle and it was purchased around October/November 2022. The issue was noticed during a road trip from Jacksonville to Orlando, FL in December of 2022. There are no warning lamps or messages. However, there appeared to be a minor leak when the heat was turned on but that was not addressed when viewed by the technician. Currently, a timeframe has not been provided by Mercedes when a new windshield will be available from Germany. So at this time, I am still driving the vehicle enduring the noise since that is my only means of transportation.

There's a recall on the display monitor the screen will go black sometimes come back on sometimes never come back on there was a update to fix the issue if the update doesn't work they will have to change the display module or computer that controls it when I brought it to the dealer they want to charge me to replace the display or computer , I called the manufacturer and they refused to fix the recall problem

I had this safety recall done already why is it not removed it was done at the dealer

My car has a recall from May 2021, I purchased my car Oct 2022. When asked about the recall the finance manger at Mercedes Benz of South San Francisco, Rapheal Chin stated it was no open recalls on the car. When I pointed out the repair order didn’t match the car fax, it was explained by the salesman that it was completed. But NHTSA says that it was not fixed. When trying to get it fixed my car sat at the dealership for 8 days with no understanding of how to fix my car. This is clear neglect on the manufacturer and is causing me grief! My car says no updates needed, my Mercedes Benz Me App, says no updates needed but yet this recall is still open over a year later. I’ve called customer care 12 times in one day with no help. It seems as though no one throughout the Mercedes Benz company can assist me.

Driver hit at or around 35 MPH while making a left turn. Side airbags failed to deploy and did not protect driver from head/neck/shoulder injury. Upon impact, the seat belt did not restrain driver's body from thrashing against driver's car door.

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while driving at approximately 30 MPH the vehicle had started shaking as if the engine was going to stall. The contact stated the check engine light was illuminated. The contact pulled over and stopped the vehicle, when she restarted the vehicle it had stopped shaking. The contact stated that the vehicle failure had been intermittent but had become a recurring failure and the vehicle had stalled several times. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel injectors and a gas cap needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact had researched online and related failure NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline). The failure mileage was approximately 54,000.

My vehicle have bad smell coming from air conditioner vents. Took to the dealer two time in one month to find out the cause. It smells like mold inside the evaporator coil. Dealer cleaned with some kind of sanitizer to kill the mold. But the smell keep coming back over and over. Vehicle has only 3900 miles on it.

The integral carrier that supports the front axle caused it to fail. Front axle carrier failed and resulted in a loss of steering control, and hit the curb. Luckily, there was no crash, although the Manufactured had warned about the risk of a crash. Here is a recall description: NHTSA ID: 21V990000 Issued: Dec 12, 21 Number of Vehicles: 00038312 STEERING Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2021 AMG GLB35, 2019-2020 A220, and 2020 GLB250 vehicles. The integral carrier that supports the front axle may corrode, causing it to fail. Front axle carrier failure may result in a loss of steering control, increasing the risk of a crash. Dealers will inspect and replace the integral carrier, as necessary, free of charge. Owners were notified of the safety risk on January 28, 2022. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.

Power Liftgate (via key fob – SmartKey). Mercedes GLB250. Was told by Mercedes employees that all cars operate the same. oSensor that automatically stops liftgate if it detects an obstruction does not retract to allow someone reaching in the trunk to safely exit the trunk. oThe liftgate stops, but it does not do so until it has hit/touched the objection or obstruction. oWhen you press the trunk button on the key fob, the liftgate only raises slightly (maybe 2 inches). oIf you press the key fob again, the liftgate just continues to go up and down within those few inches and continues to hit/touch the object/obstruction each time you press the button. Half of my body was trapped in the trunk. Suffered injury to shoulder and hand. oI was taking grocery bags out of the trunk and had the key fob in my pocket. oAn item fell out of the bag so I reached into the trunk to grab it. oAs I leaned in, the body of the car must have come into contact with the key fob and the trunk came down (closed). oI did not have time to exit the trunk and ½ of my body became trapped in the trunk. oI had just enough space to move my right hand to take the key out of my pocket. oI pressed the trunk button, but the liftgate did not fully retract. It went up slightly and came back down hitting/touching my body. oI did not have enough room to get out of the trunk. oI was in a garage where no one could hear me scream for help. oI had to push up with my left hand and use excessive force with my back and right shoulder to lift the heavy trunk. Mercedes inspected the car and said nothing is wrong. Letter provided. oSeveral Mercedes employees at the dealership were present when I demonstrated the issue. They had no explanation. oSales manager stated that he tested the trunk (cars located at the dealership) and they do retract but understood my concerns as it only retracts slightly. oNo one seems to understand that serious risk this possesses, unless they were to be trapped i

1) As I was driving on the highway, the TRANSMISSION went into neutral. An error message on the display said that there was a transmission issue and to stop the car. 2) Fortunately, I was able to safely pull off the road without incident. However, there are many places that I wouldn't have been able to do that (for example, on the Sagamore Bridge which I use daily). I could not accelerate and I was rapidly slowing down. I could have been rear-ended by one of the many tractor trailers that were on the road at the time as they are not able to slow down as quickly as a car. 3) The car is currently at the dealership - MB of Hanover, MA - awaiting a service appointment. To my knowledge, they have not yet tested it to see if they could replicate the issue. I have called the salesperson that we were talking with on 3/25 several times but he won't return my call. 4) Not yet. 5) There was a red warning message that said that the transmission failed and to stop the vehicle. When I placed the vehicle in park, it disappeared.

The contact owns a 2020 Mercedes-Benz GLB250. The contact received a recall notification for NHTSA Campaign Number: 21V990000 (Steering, Suspension) however, the dealer informed the contact that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that the parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Mercedes Benz GLB250. The contact stated that while her husband was driving at approximately 45 mph and merged to the left, the driver was losing control of the steering and crashed into the meridian. The contact noticed that the front axle fractured and detached from the vehicle. A police report was filed. The vehicle was towed to a towing lot. The dealer was not contacted. The vehicle was damaged. The contact received a notification of NHTSA Campaign Number: 21v99000 (steering, suspension). The manufacturer was notified of the failure. The approximate failure mileage was 22,300.

I was driving on the way to my office and the sunroof was suddenly broken without hitting by any objects. Vehicle has been repaired.*JB

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that while driving 65 - 70 mph, a loud noise was heard, and the sunroof glass exploded. The glass shards fell inside the vehicle. There was no impact on the sunroof that could have caused it to shatter. Another vehicle driving from behind the contact’s vehicle informed the contact that a gray object detached from the contact’s vehicle and hit the other vehicle’s frame and cracked the windshield. A police report was filed. No injuries were sustained. The vehicle was towed to the dealer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 18,000.

Front bumper trim fell off while driving on highway! We had to serve while going 65 miles per hour on a highway. For NO REASON. There was no indication of a hazard. We immediately let sales person at the Mercedes Benz dealership know. We then reported 2 more times. The only response was a phone number to order a new front bumper trim!? No inspection no concern about this hazardous situation. No warn no messages the car was 1 week old.

The contact owns a 2020 Mercedes-Benz GLB250. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

FRONT GLASS PANEL IN FRONT OF PANORAMIC SUNROOF HAS RANDOMLY SHATTERED. I JUST NOTICED THE DAMAGE AS OF SUNDAY, APRIL 18, 2021.

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that the rear tailgate of the vehicle would not raise above 10-12 inches. The contact stated that the check engine warning light was illuminated. The contact was relating the failure to NHTSA campaign number: 21V231000 (Structure). The vehicle was taken to the local dealer however, the dealer refused to service the recall and referred the contact to their legal team. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000. THE CONSUMER STATED THERE ARE 2 THREE-INCH GOUGES ON THE ROOF THAT WAS LEFT AFTER THE DEALER RE-ATTACHED THE REAR SPOILER. THE CONSUMER ALSO STATED, MICE WERE DESTROYING THE HEATING AND AIR UNIT. HE REAR HATCH WOULD NOT CLOSE PROPERLY.

I EXPERIENCED AN INCIDENT WITH MY RECENTLY PURCHASED GLB 250 THAT MIRRORS EXACTLY THE 20200070009 RECALL THAT DOES NOT COVER MY VIN. AFTER RUNNING THE VEHICLE THROUGH A CAR WASH, THE DASHBOARD INSTRUMENT CLUSTER WENT BLANK, WITH NO ABILITY TO DETERMINE SPEED, FUEL LEVELS, ETC. WATER AFFECTED THE PROPER COMPONENT OPERATION FOR A PERIOD OF TIME, BUT DID EVENTUALLY RETURN.

ON 3/23/2021, MY GLB 250 STARTED EXPERIENCING ELECTRICAL AND ENGINE ISSUES AFTER I HAD BEEN STOPPED AT A RAILROAD CROSSING FOR 15 MINUTES WITH THE ENGINE RUNNING AND THE CAR IN PARK. ONCE THE TRAIN PASSED AND I WAS ABLE TO DRIVE, MY INSTRUMENT PANEL STARTED LIGHTING UP WITH EVERY POSSIBLE WARNING LIGHT AND ADDITIONAL WARNINGS THAT SAID TO NOT SHIFT GEARS AND GO TO DEALER IMMEDIATELY. I DROVE APPROXIMATELY 1 MILE AND STOPPED AT A STOP LIGHT, AT WHICH TIME ALL WARNINGS CONTINUED TO GO OFF. I COULD NOT TURN THE CAR ON OR OFF, COULD NOT SHIFT INTO ANY GEAR, THE STEERING WHEEL WAS LOCKED. THE INSTRUMENT PANEL KEPT FLASHING AND SEEMED LIKE THE CAR WAS TRYING TO REBOOT. AS I WAS ON THE LINE WITH MERCEDES ME TO GET A TOW TRUCK, THE CAR WAS FINALLY ABLE TO SHIFT INTO DRIVE AND I WAS ABLE TO DRIVE TO A NEARBY PARKING LOT. THE CAR SEEMED TO BE OPERATING FINE BUT THE YELLOW CHECK ENGINE LIGHT WAS STILL ON. ON MY 10 MILE DRIVE TO THE DEALERSHIP THE CAR STARTED EXPERIENCING THE SAME ISSUE EVERY TIME I HAD TO STOP AT A STOP LIGHT. ONCE AT THE DEALERSHIP THE CAR CONTINUED TO THROW ERROR MESSAGES ON THE DASH.

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that upon purchasing the vehicle, the rearview camera failed to activate while reversing. The contact stated that whenever the rearview camera was activated a black or blank screen would be displayed; and the screen remained activated while driving. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 22V232000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer was notified of the failure and informed the contact that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but did not provide any assistance. The failure mileage was approximately 16. VIN tool confirms parts not available.

TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLB 250W. THE CONTACT STATED HE OPENED THE TAILGATE OF THE VEHICLE AND HEARD A STRANGE NOISE WHEN IT WAS SHUT. THE LIFTGATE DID NOT SEEM SHUT PROPERLY.THE CONTACT CALLED THE DEALER KEYES EUROPEAN MERCEDES-BENZ. 5400 VAN NUYS BLVD, VAN NUYS, CA 91401 (833) 517-5492 AND TOLD THEM OF THE ISSUE . THE DEALER STATED THAT THEY DID NOT KNOW OF THE NOISE ISSUE AND PUT OFF THE CONTACT'S REQUEST FOR A LOANER VEHICLE . THEY PROMISED A CALLBACK ON WHETHER THEY COULD PROVIDE A LOANER. THE CONTACT CALLED ANOTHER DEALER AND THEY SAID TO BRING THE VEHICLE IN. WHILE DRIVING ON THE HIGHWAY AT 79 MPH THE WHOLE VEHICLE SHUTTERED AND THEN THE BACK OF THE VEHICLE EXPLODED. THE REAR SPOILER ASSEMBLY FLEW OFF IN PIECES. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD TO EXAMINE THE DAMAGE THEN CALLED THE DEALER. THEY STATED THAT THEY STILL DID NOT KNOW WHAT THE ISSUE WAS AND DENIED THE TOWING SERVICE, THEY INSTRUCTED THE CONTACT TO DRIVE TO ANOTHER DEALER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS DESTINATION. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE WAS UNREPAIRED WHILE THE CONTACT SPOKE TO HIS INSURANCE COMPANY. THE FAILURE MILEAGE WAS 12,000.

GOT WARNING LIGHT ON IN DECEMBER 7TH 2020 SAYING "FRONT RIGHT AIRBAG MALFUNCTION". TOOK CAR FOR SERVICE AND APPARENT SOLVED ISSUE. TODAY DECEMBER 17TH 2020 THE PROBLEM IS BACK AGAIN.*DT THE CONSUMER SUBMITTED AN INVOICE FOR REPAIRS. *TR

A/C SYSTEM IN CABIN MODE HAVE EXTERNAL SMOKE SMELL, MORE FOR IT SELF CAR.

CHECK ENGINE LIGHT AT 1500 MILES

TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

FOUR WEEKS AGO I TURNED ON MY CAR AND SAW A WARNING LIGHT THAT SAID "LEFTSIDE CURTAIN AIRBAG MALFUNCTION". I IMMEDIATELY CALLED THE MERCEDES 800 NUMBER AND THEY TRANSFERRED ME TO MY LOCAL SERVICE CENTER. I TOOK IT IN AND THE GUY WAS SUPER NICE, THEY PROVIDED ME WITH A LOANER AND HE SAID HE WOULD CALL ME WHEN THE WORK WAS COMPLETE. HE CALLED ME THAT EVENING AND TOLD ME THAT MY CAR WAS READY. I PICKED IT UP THE NEXT MORNING AND THE WARNING LIGHT WAS GONE. YES! FLASHFORWARD THREE WEEKS AND THE WARNING LIGHT CAME ON AGAIN. I CALLED THE SERVICE CENTER AND THEY IMMEDIATELY SET UP A SERVICE APPOINTMENT FOR THAT AFTERNOON. HE WAS AGAIN REALLY NICE AND SAID IT MIGHT TAKE LONGER TO DIAGNOSE AND FIX. NO PROBLEMS WITH THE LENGTH OF TIME AND ONCE MORE THEY PROVIDED ME WITH A LOANER. FOUR DAYS LATER AND STILL WAITING FOR A CALL THAT THE CAR HAD BEEN FIXED. MY MAIN ISSUE IS THAT THIS IS THE 2ND TIME I HAVE HAD THE SAME ISSUE AND I HOPE IT IS THE LAST!

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF MELBOURNE (509 E NASA BLVD, MELBOURNE, FL 32901; (321) 701-2706) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES BENZ OF SANTA ROSA (2885 CORBY AVE, SANTA ROSA, CA 95407) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2020 MERCEDES BENZ GLB. CONSUMER WRITES IN REGARDS TO REAR SPOILER SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE SAFETY RECALL REPAIR THAT WAS PERFORMED PRIOR TO RECEIVING THE NOTICE. *JS

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLB250. THE CONTACT STATED THAT THERE WAS AN ABNORMALLY STRONG SMELL OF GASOLINE INSIDE OF THE VEHICLE. WHILE THE CONTACT'S SON WAS ABOUT TO ENTER THE VEHICLE, HE BECAME AWARE OF A LARGE AMOUNT OF GASOLINE LEAKING FROM THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO MERCEDES-BENZ OF LOS ANGELES (1801 S FIGUEROA ST, LOS ANGELES, CA 90015) WHERE THE VEHICLE WAS AWAITING REPAIRS FOR THE FUEL LEAK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,820. *BF

ON FRIDAY 7/17/2020 AROUNDNOON, I WASDRIVING MYMB GLB THAT WAS BOUGHT LESSTHAN90 DAYS AGO WHEN SUDDENLY THE DASHBOARD WENT BLANK. I COULD NOT SEE SPEED, GAS GAGES OR ANY OTHER SAFETY FEATURES THAT WOULD BE ON THE DASH. I WAS BASICALLY BLINDED. I CALLED MERCEDES 911 AFTER STOPPING THE CAR. WE TRIED TO FACTORY RESET THE COMPUTER ON ADVICE FROM TECH VIA THE PHONE. THIS HAD NO IMPACT ON THE SCREEN. THE MB REP DID NOT OFFER ROADSIDE ASSIST. I HAD TO DRIVE OVER 25 MILES WITH NO DASHBOARD TO GAGE MY SPEED, GAS OR SAFETY LIGHTS. I HAD NO CHOICE AS NO HELP WAS COMING TO GET ME. THIS DEFECT MAKES THIS CAR EXTREMELY HAZARDOUS AND SHOULD HAVE BEEN ADDRESSED PRIOR TO PURCHASE.NHTSA CAMPAIGN ID: 20V246000 RECALL DATE: 2020-05-01SUMMARYMERCEDES-BENZ USA, LLC. (MBUSA) IS RECALLING CERTAIN 2020 GLB 250 VEHICLES. WATER MAY ENTER THROUGH THE WHEEL WELL AREA INTO THE FRONT OCCUPANT FOOT WELLS, POTENTIALLY DAMAGING CERTAIN ELECTRICAL COMPONENTS. THIS MAY RESULT IN THE INSTRUMENT CLUSTER GOING BLANK, OR AN ENGINE STALL WHILE DRIVING WITHOUT THE ABILITY TO RESTART THE VEHICLE.

NEW 2020 GLB250 WITH 800 MILES OF HIGHWAY DRIVING. WHILE ON THE HIGHWAY DRIVING AT 75-80MPH, THE FRONT FENDER FLARE (DRIVER SIDE) PARTIALLY DETACHED ITSELF. THIS IS THE BLACK PIECE OF PLASTIC TRIM AROUND THE OUTSIDE OF THE WHEEL WELL. THE FRONT HALF OF THE FLARE PIECE WAS DETACHED AND FLYING IN THE WIND, WHILE THE REAR HALF REMAINED ATTACHED. AFTER STOPPING IT WAS POSSIBLE TO REATTACH THE PIECE AND TEMPORARILY FIX WITH DUCT TAPE, BUT WOULD HAVE BEEN DANGEROUS IF IT HAD FALLEN OFF. PICTURE OF THE TEMPORARY REPAIR IS ATTACHED.