2016 Mercedes-Benz GLE-Class Complaint Log

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while opening the door, a cracked fuel injector was spraying gasoline. When the door handle was pulled, an aftermarket module ignited the fuel, causing an explosion and heavy smoke from the engine compartment. The contact stated that the vehicle had been taken to the dealer previously for the same issue, but the dealer dismissed the information and returned the vehicle. Shortly afterwards, the failure reoccurred and was recorded. The vehicle had been at the dealer for two months, and the dealer blamed the failure on an aftermarket part, even though the dealer had installed the parts. The vehicle was driven to the dealer, where it was diagnosed with fuel injector failure and was associated with the aftermarket parts that were installed by the dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.

MERCEDES-BENZ CORPORATE IS SHOWING A COMPLETE DISREGARD FOR ME AS A CONSUMER AND HUMAN! MY BRAKES RECENTLY FAILED WITHOUT WARNING (I LOST MY ABILITY TO BRAKE) AND IT ALMOST CAUSED ME TO BE INVOLVED IN AN ACCIDENT. MY LIFE AND SAFETY WAS PUT IN JEOPARDY AND I AM IN SHOCK. AT THEIR REQUEST I HAD MY VEHICLE TOWED IN TO MERCEDES-BENZ SERVICE AND CORPORATE ESCALATION IS DENYING MY CLAIM AND NOT PROVIDING ME ASSISTANCE IN ANY WAY.

While waiting for traffic signal to change with foot on break pedal, the suv accelerated suddenly and lurched forward and rear ended the car ahead of me! Luckily, it was a Hummer with a tire mounted on the rear door and damage occurred only to my MB. Front end has severe damage, hood buckled and headlight broken! It was a spooky experience! 'chk breakpad wear' warning light has been coming on lately when starting and I was planning to get breaks chkd. But this was a frightening experience! Is there an issue with MB ECU like this? I'm in the process of filing insurance claim.

The contact owns a 2016 Mercedes-Benz GLE450. The contact stated while driving at an undisclosed speed, the front roof panel detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 104,620.

I WAS REVERSING THE VEHICLE AND IT STOPPED AND SHFTED INTO DRIVE AT A HIGH SPEED UNITL IT STOPPED AFTER HITTING FENCE AND TILTED ON ITS SIDE

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while driving at various speeds, an abnormal sound was coming from the steering box. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact related the failure to NHTSA Campaign Number: 17V241000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

Vehicle sitting in driveway. Fuel injector leakage and resultant engine control unit detecting fuel set off spark which resulted in explosion under hood. Completely destroyed engine intake manifold (over 100 pieces found), and requires all (6) new fuel injectors. Due to core return value, I will NOT be keeping injectors, but they have been inspected by certified mechanic where repairs are being done. Safety/risk is obvious- fire danger, explosion danger, etc. Vehicle was towed to German Motors, Lakewood CO. for repair. No warning indicators, no lights. Mechanics did inform me that this issue has been seen on other vehicles. Network of MB mechanics have been aware. MB USA is also aware of fuel injector leakage issues, and have issued a Safety & Emissions Recall Campaign (# 2022030003, dated 8/22/2022) for this model year and vehicle model type (GLE). MB USA however asserts that my specific VIN is not included in recall- but offers no reason. Currently, due to MB inability to provide replacement parts (engine intake manifold unavailable until Sept. 2025!), vehicle is still in repair facility. Invoices and write up will be available after repairs completed (using reclaimed intake manifold along with new injectors).

car has caught on fire due to (as diagnosed by certified MB mechanic) leaking from fuel injector(s). Issue is known to many MB mechanics. Issue DOES have a recall for other (non GLE350) models in this same year (2016). Request recall issued! Request assistance with having MB warranty/repair problem

This has previously been reported, but NHTSA email indicated I needed to file formal complaint. Fuel injector(s) leaked while vehicle parked overnight in driveway. ECU detected fuel and subsequent ignition/spark caused "explosion' blowing out engine intake manifold (appx 50-75 pieces found). All 6 injectors and intake manifold required replacement. Mercedes Benz does have recall notification for failed/leaking fuel injectors, which includes both my model, and model year- but has claimed my VIN is not covered. MB recall campaign # 2022030003, dated 04/22/2022. I have retained engine intake manifold (main piece) for inspection. Fuel injectors were returned to MB. Safety risk is relatively obvious due to "explosion" and potential fire. Independent service agency (German Motors, Lakewood, CO- in business for over 25 years as MB only repair agency) diagnosed and performed repairs. Further, they informed me that in the investigation, they an other independent repair agencies/shops have in fact seen this before. No warnings, lights, or other symptoms were evident prior to injectors leaking.

The contact owns a 2016 Mercedes GLE350 with a Nuna Car Seat installed, Model Name: Rava, Model Number: CS05107RFD, Manufactured Date: May 05, 2021. The contact stated that on several occasions whenever the harness was tugged on, the harness failed to restrain the child seated in the child seat. The manufacturer was notified of the failure and advised the contact that the kits to clean the release button on the bottom of the car seat would be released soon. The car seat was not replaced.

Car was running normally then check engine light illuminated and car shut off. Was able to coast to roadside. Car would not restart. Diagnosed by professional authorized Mercedes repair shop as fuel injector failure. No parts available after the repair for inspection. Because of shut off while being driven in busy traffic, I was at serious risk of a different vehicle hitting my vehicle. Also emergency brake would not disengage since car would not start so could not be pushed further off the road.

When the vehicle is in drive and you open the door it shifts to park. However, if the vehicle is in drive and you turn it off, the vehicle shifts to NEUTRAL. This causes the vehicle to roll with the engine off.

Reporting an issue with 2016 GLE 350 4Matic - 78000 Mileage - Intake Air System Leak - Code P007900 Symptoms: High pitched Whistling noise coming from Engine Impact: Unsafe drivability; safely hazard Defective Part Replaced: Crank case Valve Assembly Customer Expectation: Due to the nature, Mercedes, the car manufacturer should offer an Emission Extended Warranty on this part. The repair expense should be reimbursed by Mercedes, the car manufacturer due to the nature of this issue.

There is a known issue With this vehicle with the shifting(hard shifting) there's a glitch when shifting to drive it automatically shifts to neutral then to drive 3 ! the glitch is that its not transmitting correctly to the transmission . if the car does shift to drive 1 it throws itself into neutral while driving that's dangerous !! there are several forums with this issue and I am very surprised there has been no recall this is very upsetting!

Gear Shift issue there are several forums with this issue car goes from park to neutral when trying to shift to drive. then goes straight to drive 3 stuck between drive 3 and drive 5 the very concerning issue is if the car does shift to drive 1 it throws itself into neutral while driving this is an extremely dangerous issue ! mercedes has to know because of the complaints extremely upset that no recall has been issued ...

While parking and putting my car in park. Hello, my car needs a recall. August 31, 2024 While parking and putting the car in park. my car shifted into Neutral and lunged forward causing me to hit a sign and maneuver away from a wall. My car is dangerous. Please help!! My car lunged forward and i ran into a bush. I am injured. This car malfunction jumping gears. Not shifting properly the car is dangerous.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving at an undisclosed speed, the vehicle shuddered and hesitated while accelerating and depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was scanned, and the dealer retrieved DTC code: P04200. The contact was informed that the passenger side catalytic converter had failed, causing the Oxygen sensor to run lean. The contact stated that upon further investigation, the failure was linked to Emission Service Campaign: 2022080005; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

I park at the Mall and after two hours, start the car again to go home the front panel shows "Power Steering Malfunction See owners manual" and the steering has not assistance which makes hard to drive. The steering is hard to maneuver.

I own a 2016 Mercedes GLE350 that was repaired under a safety recall involving failure of a fuel pump due to water intrusion into the spare wheel well. Mercedes Benz "fixed" the car under the safety recall however, several months later, my vehicle experienced the same exact issue - water intrusion entered the rear wheel well causing the fuel system to fail. Mercedes Benz currently has my vehicle and cannot locate the water leak (they are saying it is in the hatch area of my car). They are currently trying to charge me $890 to find the leak. However, the original safety recall on this vehicle states, "the cause of the defect may vary due to a development deviation in combination with production tolerances and possible customer influences when loading and unloading items from the rear hatch. Each cause could lead to a different issue and water intrusion. Therefore, the tightness in the rear area might not meet specifications." I understand that my vehicle is not the first to experience this issue and I believe this is a defect with this make/model/year. I am hopeful this will be looked into further as I believe this issue goes past the recall. I should not be required to pay for this and my safety should not be compromised due to this.

Mercedes Benz 2016 GLE450 AMG Coupe Backup Camera issue. The software problems cause backup camera to go blank /black screen. It does this randomly, it can worked for few weeks to a month, then suddenly just goes blank/black when the gear is in reverse (R). I have made complained to Mercedes Benz dealer when the issue first started and I was told that the year of my vehicle is not listed in the recall that was issued for the Mercedes Benz with backup camera issues, the recall was listed for 2019-2021. I was told that I have to wait until there is a recall for the 2016 GLE450 AMG Coupe.

Engine light on dashboard turned on in beginning of Feb 2024 … bought vehicle to dealer for assessment … was told right side catalytic converter has malfunctioned and will need to be replaced … vehicle has about 66,000 miles and it was a 2016 vehicle … apparently warrantly had expired in Nov 2023 … this does not seem right. Also, there are no right side catalystic converter available nationwide (not from Mercedes Benz manufacturer or off market). Wonder if this is a widespread issue … would like advisement.

Pick up car from dealer drove car home sitting in drive and it’s stalled try to start but couldn’t .towed it to Mercedes dealership they told me water is in the trunk and charging me $585 them to diagnose and it could be another $300 dollars more for them to tell me what’s wrong, which they already knew there is a water problem with the gle trucks

In May 2023 I took my 2016 GLE 450 AMG into "Park Place Motor Cars Mercedes" (Dallas) for the (MBUSA 2023010002 and 2023010003) "Water that could Leak into the Spare Tire area, Impacting the Fuel Pump" recall. Park Place stated that they didn't locate any signs of water in the trunk area and would place a water drain plug in the spare tire area to drain water, incase water entered the area. In January 26, 2024, while driving, my GLE 450 loss propulsion without warning causing me to almost get rear ended. Unbeknownst to me, that this was related to the recall from 2023, I had the vehicle towed to a local "certified repair shop". The shop stated that i would need to replace the fuel pump units. Approximately 2 months later while my daughter was driving the GLE 450, the vehicle loss propulsion without warning once again causing my daughter to be stranded at a "Stop sign" 30 miles from home at approximately 1245 am. I had the vehicle towed to "Park Place Motorcars". Service advisor informed me that the Fuel pump unit had failed due to water entering into the trunk and they would have to determine where the water was coming from. I then asked to speak to manager and I remembered that a recall describing this situation had been conducted less than a year prior to this incident (2x). After approximately 1 month the service advisor messaged me and stated that the repair(s) wouldn't be covered under the recall warranty due to the fact that debris was found underneath the vehicle, causing the drain plug to be blocked. I am terrified to allow my family to continue driving this vehicle with the current remedy that Mercedes has chosen to use (drain plug), that did NOT fix the problem specified in the defective issue within the recall paperwork. The REMEDY should be to determine how the water is entering into the vehicle. The water has caused 2 fuel pump incidents within 1 year leading to the loss of propulsion without warning and increasing the risk of a serious crash.

The door hinges are an issue with these cars many many people are expressing the same issues which is the door hinges fail and start popping and cracking. Mercedes isn’t issuing a recall or remedy for this. Also there’s an issue with the passenger airbag weight sensors going bad which is throwing the airbag light off (which this is also happening in my car) the service center I talked to knew about this is agreed it a issue they see time and time again with these cars. Mercedes needs to make this right.

The contact owns a 2016 Mercedes-Benz GLE. The contact stated that while driving at approximately 20 MPH, the steering wheel stopped operating and the vehicle crashed into a guard rail. The warning message "power steering" failure was displayed after the crash. No air bags were deployed and no injuries were sustained. The vehicle was taken to a repair shop where it was diagnosed with a failed electric power steering and control module. The vehicle was not repaired. The vehicle was taken to the dealer where the power steering failure was confirmed. The vehicle was not repaired. The contact discovered the NHTSA Campaign Number: 17V241000 (Steering), however, the contact was not notified of the campaign. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 110,000.

See attached document for complaint

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. The console had overheated. The engine and oil warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that cylinder numbers 1, 2, and 3 was misfiring. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 118,000.

I tried to open the sunroof and it appeared that something was broken or out of alignment and it wouldn't open. I brought it to the dealership. I was told the track had broken off. They replaced it but also found out the reason it was getting off track was because of the panoramic shade that seems to get out of alignment when being manipulated. Overall, the fix to this problem was almost $4000.00 . I asked if there was any recall regarding this and they said no. I questioned why a part of the car that is rarely used has broken so easily and caused so much damage. My car has only 38K miles for a 2016 model. On my own research, I did find that Mercedes has recalled several thousands of cars with similar sunroof problems but my model car was not included. I wanted to reach out and report in case there are other similar reports that other people have come forward with. Thank you very much for your time.

When driving, the vehicle suddenly slows down and then the brakes stop working. Vehicle then slows down to a complete stop. Happens randomly. This put me and other drivers at risk as cars behind me would suddenly have to slow down or stop without warning and I would have to steer out of the road to avoid a collision as the car is slowing down. At the same time, a message would appear saying "Collision Prevention Assist Plus Inoperative." I took the vehicle to a mercedes-benz dealer and they confirmed that this problem is due to a fault in the ABS system.

Vehicle became disabled while owner was driving. Car stopped accelerating and stalled in the roadway. Vehicle was inoperable and had to be towed to the dealership. According to the Mercedes Service technician the rear output shaft bearing went out, tore the splines off of the trans output shaft yolk and 7 bolts then broke off in the case for the intermediate plate. Thus requiring a new transmission.

The contact owns a 2016 Mercedes-Benz GLE350. The contact received notification of the NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline) however, the dealer was notified prior to the failure and the contact was informed that no appointments were available for another 6 weeks. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to restart the vehicle, but the failure recurred. The contact stated that while driving at normal speeds, the vehicle stalled. Several warning lights then illuminated. The dealer was notified of the failure and the contact was advised that an appointment could be scheduled 6 weeks away. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The contact stated a week later the vehicle began to hesitate and the check engine warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the coil pack to be replaced. The contact was informed that the failure was not associated with the recall. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 43,000.

Front upper control arm sway bushings cracking after being replaced. Strained vehicle Noise when going over numbs or dips. Unstable suspension. Also output shaft is leaking oil.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving at various speeds, the vehicle would suddenly lose motive power and stall. Eventually, the vehicle could not be restarted and was towed to the local dealer to be diagnosed. The contact was made aware of water intrusion into the trunk space of the vehicle which caused the fuel pump and other parts of the vehicle to become damaged and eventually failed. The contact indicated that the VIN was included in the NHTSA Campaign Number: 22V995000 (Fuel System, Diesel, Fuel System, Gasoline). The manufacturer was not yet notified of the failure. The failure mileage was 87,000.

We were driving in the street and just suddenly the front of the car was on fire. We stopped the car and we had almost no time to get out because the flames got very big in just minutes. Good thing the doors weren't locked because we safely got out of the car. This incident happened in rush hour and there were lots of cars around us. This put not just the passengers in our car but other people around us in danger. We contacted Mercedes-Benz but they declined out claim and refused to investigate into this issue. Please help us hold Mercedes-Benz accountable.

My 2016 Mercedes GLE 450 AMG was running perfectly but stalled while I was making a left turn onto a major roadway and I was inches from a catastrophic accident. My car was towed to Mercedes Benz dealership and the technician informed me that the trunk seal was not sealing properly causing water to get in through the trunk and shorted out a fuel pump module. My trunk was not wet and only indication of water was when the rear compartment was lifted near the spare tire area so I was not aware of a possible leak. My car is mostly garage kept unless I am at work where it’s exposed to weather. It had been raining for several days in our area. After doing online research, it appears to be an existing problem for Mercedes owners. I’m concerned because I could have lost my life due to this issue and someone may not be so fortunate if the problem goes unresolved.

Electrical - Drivers lock does not lock/unlock with remote, with door lock. Have to physically lock/unlock drivers door. if you do not you will not get in door and you will not open from inside. If you do not lock manually your door will be open even though the other doors locked. Power Train - transmission is clucking between gear especially at slow speeds, Transmission in L1-5 sometimes does not shift up or down. sometimes does not go into drive from manually shifting from L gears. some downhills the tranny does not slow vehicle on down hills. Engine - valves and lifters are noisy at startup. Sounds like 1 or two cylinders. Suspension - Rear stock suspension bottoms easily also excessive motion up and down.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that upon entering her vehicle, the windshield started to shatter at the bottom of the driver’s side windshield, without incident. Over the next few days, two more spider-web shaped cracks had formed at the bottom, mid-section of the windshield, also without incident. The contact stated that the cracks had started to expand to the top of the windshield, obstructing her vison while driving. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,500.

The contact owns a 2016 Mercedes-Benz GLE450. The contact stated that while driving approximately 40 MPH, the vehicle lost power steering functionality. The contact stated that excessive force was needed to maneuver the vehicle. The power steering malfunction warning light was illuminated. The contact had not taken the vehicle to a certified mechanic to be diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 17V241000 (Steering). The manufacturer was made aware of the failure and informed the contact that the Year/Make/Model was not included in the recall. The approximate failure mileage was 110,000.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving approximately 30 MPH, the vehicle stalled and lost motive power. The vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the residence. The contact stated that the vehicle was then towed to a local dealer, where it was diagnosed that an unknown module needed to be replaced; however, no repair was completed. The vehicle was then taken to an independent mechanic, where an unknown module was replaced. The vehicle was repaired; however, the failure reoccurred. Additionally, the contact stated that after a rainstorm there was water in the spare tire wheel well. The vehicle was taken back to the independent mechanic, where unknown repairs were completed. The contact had received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The manufacturer was not made aware of the failure. The failure mileage was 59,831.

The passenger side door won't open or lock automatically

02/2022 I have a 2016 GLE 350 with 31,000 miles. Safety issue: steering column sensor has failed thus blind spot assist does not work. Also turn signals periodically do not work. Functionality usually restores if car shut-off & re-started. Then fails again later at varying intervals.

Multiple engine ignition coils have failed on this low mileage vehicle. History of failures are as followed. 1/18/2022 Mileage 39,246 Ignition Coil #4 6/16/2022 Mileage 40,915 Ignition Coil #2 3/16/2023 Mileage 43,866 Ignition Coil #6 and #2 4/23/2023 Mileage 44,275 Ignition Coil #1 1/15/2025 Mileage 51,560 Ignition Coil #4 Mercedes Benz advises immediate shutdown and service to prevent total engine failure.

The contact owns a 2016 Mercedes Benz GLE350. The contact stated that while stationary a second vehicle crashed head-on into the front of the vehicle causing severe damage to the front end. During the crash, neither the front driver-side nor passenger-side airbags were deployed. The driver sustained a fractured right foot and neck injury and the front passenger who was the driver's son sustained a neck injury. Medical attention was required for the driver. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The vehicle was not towed and no police report was taken. The failure mileage was 70,000.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving 20 MPH and depressing the brake pedal while approaching a traffic light, the vehicle independently shifted into park and seized. The contact stated no warning light was illuminated. The contact was able to restart the vehicle and drove to a nearby gas station. The contact was able to drive to his residence. The contact stated that he had experiencedd the failure six additional times. The contact called the local dealer and made them aware of the failure. The dealer stated they would call him back when they had a loaner vehicle available. The contact took the vehicle to the local dealer but was unable to diagnose the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 27,000.

On September 26th, 2021 I was reversing out a parking space, the rear camera was engaged and the R indication in place. While halfway out of the parking space the vehicle accelerated hitting another vehicle. The brakes would not engage to slow or stop the vehicle, I had to slip the gear into park to have the vehicle come to a completed stop. the accident was report to the insurance company and information was exchanged due to the location. Six months prior, while my daughter was reversing off the drive, similar behavior occurred, where she did not feel comfortable driving the car and parked it onto the driveway. I do not know if there's a recall or any other additional reports. please advise of the next steps in filing a complaint or opening a case.

Fuel injection system causing stalling on the road

Sometime when I press on the gas. It does a hard shift gear change. Feel like I got kicked by a horse in the rear. I have changed out front and rear differential gear oil and I changed out the transmission fluid and filter. It still does it. I'm thinking it's something in the ECM or TCM firmware since the dealer refuse to update the firmware for me. I'm leaning towards a firmware issue since I'm outdated (never been updated).

Battery and antitheft device malfunction causing inability to shift out of neutral and can roll of the road. I left car immediate due to the risk of rolling into traffic without control called for help and secured with blocks. Not confirmed yet by dealer....no warning prior to failure....car is secured waiting for tow for 2 days to the dealership...the keys dont work ..it was a very dangerous situation and other mercedes have encountered this problem noted on line the mercedes dashboard ..

The contact owns a 2016 Mercedes-Benz GLE400. The contact stated that while driving at slower speeds, the vehicle loss motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The approximate failure mileage was 5,000.