2017 Mercedes-Benz GLE-Class Complaint Log

I purchased a Certified Mercedes GLE 350 with many advanced safety features. Including a SOS feature that allows I believe detects an accident and reports it to Mercedes as well as allows me to press the SOS button to manually contact Mercedes to report a need for help plus other functions. Thnis is a very important safety feature to me as I am getting order and may need assistance. In addition years ago a family friend was involved in a non fatal accident at night and was injured and traped in the car. Although the initial accident was not fatal, because the car was not located for some time and the friend was injured, bu the time the car was located the friend died due to the length of time traped in the car. One of the basic items listed on my Mercedes sell sheet is item 351eCall-emergency system. As I understand it this eCall device is part of the SOS system and is also a critical part of the advanced EMERGENCY and convience systems included with the car such as car locator, remote start and remote lock and unlock, as well as several other featurs I was sold. Recently I was informed by Mercedes that they would be discontinuing this safety feature as of 1/1/2026 and they have not offered any replacment / solution. I recently was on a road trip and caught in a sevier weather situation and tried to use the system and it did not work, which placed me in a potentially dangerious situation. I believe that people will loose their lives because Mercedes has suspended a important emergency safety feature. I have checked with my local Mercedes dealer who contacted Mercedes USA and they told me Mercedes USA is not offering any solution. I believe NHTSA should get involved to require Mercedes USA to find a solution to help prevent the loss of lives. This is an important "emergency system" that was sold as part of the vehicle. It is important to owners of all ages, but even more important to elderly drivers that choose Mercedes for their safety features.

Car took off after going over railroad track, and accelerated without driver being able to control it. The breaks and steering went out as well. It’s like car was being driven remotely. Crashed into fence, and there was no warning. The car accelerated. The car bounces back and forth when brakes are on, and again last year stopped in the middle of traffic. Water damage was leaking in as well after 8 months having this car. First major incident was December 2024, but rocking and began one month after purchasing vehicle in August of 2024. Acceleration incident; December 2024: 4 months after purchase; vehicle stopping in traffic: April 2025 8 months after purchase. Apparently new tires were put on. Almost had a blow out within 1 year and 4 months of purchase and found out when getting oil changed this past December 2025. Lights and radio randomly shut off, and gas’s tank is often locked or will not close. This car is scary, and has had problems that someone has covered up for a very long time. I have papers claiming everything was checked upon delivery; However; two incidences alone could have ended in multiple fatalities. Someone is responsible for hiding something something here, and this needs to be reported before someone or multiple people die that is due to a defect in the car. MCC 478-877-5740 478-737-2010

I am writing to formally report a serious safety incident involving my Mercedes-Benz vehicle. While driving home recently, without any warning, I heard a sudden explosion that sounded like a gunshot. In an instant, shattered glass fell throughout the interior of the car, covering my daughter, grandson, and me. Fortunately, the only other vehicle nearby was at a considerable distance; otherwise, the outcome could have been catastrophic. Our car swerved sharply as a result of the shock. We came to realize that the sunroof had exploded and completely shattered.

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that while driving approximately 65 MPH, the center digital screen failed to function as intended while attempting to use the safety features. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the command control unit needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,340.

Panoramic sunroof suddenly exploded while driving. It was the rear section of the sunroof. There was a loud boom sound. There were no vehicles nearby kicking up rocks, etc. I jumped and screamed but managed to remain somewhat calm trying to figure out where the sound came from in the vehicle. I then realized it was the panoramic sunroof as sunlight began to trickle into the vehicle. Fortunately, the shade had been pulled closed. Otherwise, more tiny shards of glass would have immediately fallen on me. I handed to situation over to my insurance company for repair.

While driving our 2017 MB GLE 350-4matic at about 40 mph, it spontaneously downshifted to M1. We were in traffic, so this was a very dangerous for us and for the people behind us. We limped to our destination, not knowing what had happened or what to do. When we re-started the car the next day, it seemed ok. But after driving some distance, it spontaneously downshifted to M1 again. We stopped the car, turned it off and re-started it. My mechanic checked the car with his analyzer, which showed that the transmission was not transmitting/displaying gear changes. I am taking my car to another repair shop tomorrow that has a more sophisticated analyzer. When I first explored this problem on the web, there was discussion on a MB website about similar problems. Today, I saw that there is an NHTSA probe into 2015-17 Ford 150 pick-ups having a similar problem to mine, i.e., spontaneous downshifting. Maybe there is a chip problem in the transmission control module for cars of those years. This is a significant safety issue. Thank God we were going 40 mph and not 60 or 70 when this happened.

Was at a red light turning right, as soon as I turned right the engine lost power, and the car would not move. Since I am pressing the gas pedal all I can hear is revving noise, but the car was not moving. Since my foot was on the gas and not the brakes the person behind me was not aware that my car was not moving forward. The car behind me was barely able to avoid crashing into me and swerved around me. The driver behind me was lucky that there were no cars on his left. The service technician at the dealer informed me that the problem with the engine type that I have is very common. I called Mercedes and was told there is nothing they can do. They should issue a voluntary recall or at least warn drivers and compensate them for repairs needed or was done. There is a flaw in the design of the V167 2.0 engine and Mercedes is aware of it. MBUSA Case# 13095274

The transmission does not shift from first to second and created several dangerous situations in whichI tried to enter the highway. I called the corporate headquarters to make a complaint and was sent to the dealership to file a lemon law complaint. The Transmission specialist at AAMCO said the transmission parts are in good shape, but the problem is that there is too much clearance between the transmission casing and the transmission parts. I told him that this is a defective engineering and these vehicles should be recalled. When I did further research, I found out that I was not alone and that this is a well-documented problem with the Mercedes transmissions. I am reaching out to this agency because I believe that this situation has created a dangerous problem that should be looked into. The following link details these defects. [XXX] The problem with why this has not been reported is that many people that on these cars do not want to look as though they cannot afford the car and just have the vehicle repaired. I truly believe that the government should look into this before someone is seriously hurt because I am not the only one that has had this experience. The repairs/corrections will cost me $7,900 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When removing my vehicle out of Park the gear shifted to Neutral and then it began heavy jerking when switching gears. The vehicle would stall and stay in neutral then it would shift gear and go back into neutral which is dangerous and almost caused a collision of me possiblly being rear ended in drive thru

On July 3, 2024 I turned right out of a parking lot onto a busy road. The car sped up on its own and started speeding. It took me a couple of seconds to realize what was happening and put on the brake. The car ran through a red light, other cars were able to avoid hitting me. The car did stop then. There were no warning signs that this was going to happen. The dealership is going to investigate tomorrow. The car seems to be running fine since.

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that the vehicle was previously taken to the dealer, where a water drain plug was installed under NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The contact stated while driving 65-70 MPH in the rain, the vehicle stalled. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and drive to the residence. The contact stated that upon starting the vehicle later that day, the check engine warning light was no longer illuminated. The contact stated while driving the following day, the vehicle stalled and failed to restart. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that water accumulation in the spare tire wheel well had damaged the fuel pump control unit, causing the engine to stall while driving. The mechanic determined that the failure was related to NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The vehicle was then towed to the dealer, where the same assessment was made; however, the dealer informed the contact that the vehicle could not be repaired under the recall because the recall had already been marked as completed. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

Rear trunk lid seal leaking water in rear cargo compartment caused damage to fuel pump. I was driving on a main busy road when without warning the car shut off. The traffic light was about to change so the person behind me was slowing down luckily. There was no warning light, indicator or sound the car just stopped . It stopped in the middle of the road impeding traffic as it stopped near a 4- way intersection at a busy time of day. The car was towed to dealer after extensive examination it was found to be a leak in rear trunk seal. There was no visible damage to seal or water damage in cargo area. I was told this is problem know to Mercedes as they have issued a bulletin on how to repair it. This has been happening for years without a resolution to this problem. I was told in my case it had been leaking over an extended amount of time and there was know way to discover it until the damage is done. I find that hard to believe that Mercedes would not recall this and find a remedy before it results in a serious accident or death. A car stopping on busy road or highway with a fast speed of traffic following is a tragedy waiting to happen. I had no warning of the potential danger I was in until it happened. The damage it causes is around $1,600 for a rubber piece that gets loose and allows water to damage the fuel pump. And because that piece is not covered under extended warranty the burden is put on the owner which it unfair to say the least.

I purchased a 2017 MB GLE 350 in 2022. But it’s only recently where I’ve noticed that my halogen headlights do not provide enough light on the road during night time driving. Especially in the rain. I’ve researched a bit and see that MANY consumers have complained about the headlights, but there is no solution as MB does not offer an aftermarket upgrade. I either have to drive with my high beams on,or not drive at night. The other alternative is to buy another car which is ridiculous. For the price of this car, the exterior lighting should be better.

I am writing to bring to your attention a critical security issue regarding the rear door locks of the 2017 Mercedes GLE model VIN - [XXX] . Upon attempting to lock the vehicle using the key fob, I have encountered a malfunction where the rear door behind the passenger seat fails to secure properly. Despite attempts to engage the locking mechanism, this specific door remains open, triggering the vehicle alarm system when accessed. This issue poses a significant safety risk for both occupants and belongings within the vehicle. As a concerned consumer, I am deeply troubled by the presence of such a critical flaw in a luxury automobile. Given the potential ramifications for driver and passenger security, I urge the National Highway Traffic Safety Administration (NHTSA) to conduct a thorough investigation into the root cause of this malfunction. It is imperative that swift action be taken to address and rectify this security vulnerability to ensure the continued safety and peace of mind for Mercedes GLE owners and their families. Thank you for your attention to this matter. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a recall pending on my vehicle but i couldn’t get service from authorized dealer here in Las Vegas. The dealer declined to service on my vehicle because I don’t have a title for car. I purchased a car from CarMax and have a finance with Santander USA. Please help I want to have this recall fix because it could be dangerous on the road.

Low beam Headlights will not adjust properly

The contact owns a 2017 Mercedes GLE. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the electronic power steering. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V574000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 23,000.

This vehicle had a recall to place a water drain in the rear truck section to drain water if it somehow entered the vehicle to prevent the fuel pump module from failing. This vehicle suddenly stalled and was towed to the dealer. The dealer reports the vehicle had water Intrusion as reported by the dealer and subsequently the fuel pump module was exposed to water and failed which the recall was to prevent if occurred requiring repair and replacement of the fuel pump control module not covered by the dealer

01/22/2024 NHTSA Complaint – GLE350 4Matic The front suspension, either the control arm or upper arm, feels loose and noise is coming from the front suspension as if a bolt or bolts are loose. Base on recall information for the 2016 GLE350 4Matic, NHTSA campaign ID: 17V081000, REPORT DATE 02/07/2017, the loose bolt(s) may cause improper wheel tracking, increasing the risk of a crash. Vehicle owners are instructed to contact dealer to inspect the tightness of the bolt connecting the upper control arm and the axle stub on the affected vehicles, replacing the upper control arm, if necessary, free of charge. The recall began March 2017. I request that NHTSA add my vehicle VIN number to the recall and add all GLS 350 4Matic vehicles to the recall for model year 2017. I do not want my wife or I to be involve in a crash as a result of the negligence and poor-quality control of Mercedes Benz. I contacted MBUSA and Hendrik Mercedes of Charlotte, NC on 01/22/2024 and both refuse the inspect and fix the issue without me paying for the resolution. I told them that I refuse to pay to fix a problem that is the result of poor-quality control and quality assurance. I requested that MBUSA pay to fix the issue as they have done for the 2016 GLE350 4MATIC with the same problem. I am fearful for the life of my family. This matter is of very serious concern to my family's life, health and well-being. Please address this matter immediately, as we drive the SUV daily.

Wednesday Dec 27th 2023 at approx 6pm. While enroute on Interstate 81 South at Hagerstown VA in heavy rain, darkness and heavy traffic at highway speed the windshield wiper arm on the passenger side (right) suddenly collided with the drivers side arm - the wiper blade flew off and was lost the wiper arms then became entangled and ceased to operate. I believe I was quite fortunate to find an opening between trucks to get to the right side shoulder and pull the vehicle off the road. On investigation I found that the right side wiper arm was rotating freely and not operating - obviously having suffered a mechanical failure. I could not determine any immediate cause. The left side wiper arm seemed to operate normally and after waiting for the rain to subside I was able to continue the journey to an overnight stop. In my view this is an event that should never occur - the right side wiper arm is a complex mechanical linkage which operates at high velocity to sweep the area. This resulted in a complete loss of visibility at 55mph. There could have been very serious consequences. There was no warning, sound or sign of an impending failure. I will record a video of the current state of the wiper arms. I will be giving the vehicle to the Mercedes Dealer in Naples, Florida for inspection and repair. It is my judgement that given reasonable weather my trip can be completed safely.

The vehicle accelerated on its own after a stop in front of the garage after stopping. It was so fast that it ramped into the building and destroyed it until a pillar put it to a stop.

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that while driving at an undisclosed speed, the vehicle was in the hold brake position while at a complete stop. The contact stated that the vehicle independently moved forward twice. The contact stated that the failure caused her to rear-end the vehicle in front. A police report was filed. The contact also stated that damage was done to both vehicles. The vehicle was taken to the dealer. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,300.

When the car seat is in the rear facing position and in the most upright position the rear of the seat can be lifted off the base with very little force. I have videos that show this behavior but photos don't really do it justice.

While traveling at approximately 45 MPH in multi-lane highway traffic, WITHOUT WARNING the vehicle's power steering suddenly failed. Concurrently a red display message appeared in the instrument cluster stating "Power Steering Malfunction - See Owner's Manual". ALL steering assistance was lost at that point and the vehicle had to be maneuvered with great effort out of traffic to a safe offroad location. Vehicle is a 2017 Mercedes GLE 350 (166 chassis) with 22,000 miles. Initial inspection of the vehicle by a Mercedes mechanic revealed a fault in the EPS (electrical power steering), and the presence of fault code P063500. Subsequent inspection of the vehicle by the local Mercedes dealer revealed the same fault code along with the advisory that the vehicle is "technically not safe to drive..." and that a new electric power steering rack is required. Service advisor further offered the comment that "1-2 vehicles present like this monthly." Online search of Mercedes Xentry Tips for fault code P063500 reveals topic number LI46.35-P-0555436 (dated 01-12-2017), with the acknowledgement of power steering malfunction occurrences in model 204, 207 and 212 vehicles. No reference is made to model 166 vehicles. Mention is made of performing a software update of the electric power steering control unit via "Adaptations" in the 204, 207 and 212 vehicles.

The contact owned a 2017 Mercedes-Benz GLE350. The contact stated that while slowing at approximately 10 MPH and making a right turn to pull into a driveway, the vehicle unintendedly accelerated and crashed into a fence and came to a stop. The contact had not sustained any injuries, and medical attention was not needed. A Police report was not filed. The contact stated that the fence was damaged. The vehicle was not diagnosed for the failure but was taken to be repaired. The contact then stated that approximately a year later while driving approximately 20-30 MPH, the brake pedal was depressed, but the vehicle unintendedly accelerated, into ongoing traffic at a cross street. The contact pumped the brake pedal several times to stop the vehicle, but the vehicle failed to slow down as intended. The contact also attempted to turn off the vehicle however, the vehicle failed to turn off. The contact swerved right, and side swiped a fence, and the vehicle went through a front lawn of a house, striking some plants, and then struck a light post. The contact stated that the air bags did not deploy. The contact had not sustained any injuries, but the passenger of the vehicle sustained injuries to the back, knees, legs, arms, scrapes on the head, and general aches all over the body. The passenger was taken to the Emergency Room and medical attention was provided. The contact stated that a Police report was filed. The vehicle was towed to a tow lot where the vehicle was deemed a total loss by the insurance provider. The manufacturer was notified of the failure. The failure mileage was approximately 84,541.

The car losses acceleration power all of sudden while driving. The engine light comes on and car starts shaking. Once you turn off the car and restart it, the engine light goes away and car starts functioning normal. This is dangerous as you are on highway, among fast moving traffic. This has been going for over a year.

My sunroof exploded for no reason. There was no accident or impact. The car was stationary and the glass just blew out.

This letter is an attempt to connect to the correct channels seeking resolution regarding a recent recall. My 2017 Mercedes GLE350 stalled in the rain and I subsequently had to get it towed to the dealership for repairs. And upon completion of the repairs, I received a recall notice about the specific issue that was just addressed. Pursuant to the recall notice, I sought a reimbursement for the repairs in which I was directed to Mercedes Customer Care and received a case number. The dealership is being a little hard-nosed regarding the reimbursement so I’m seeking recourse through official channels. I’ve attached the recall notice, invoice of repairs, and all other pertinent information regarding this issue. An expedient resolution would be greatly appreciated. Thank you and looking forward to hearing from you.

With my foot on the brake,the car suddenly revved up and accelerated into my garage taking the garage door and the store belongings inside.i have video and pictures of the tire marks when I stepped harder on the brake to stop the acceleration.The transmission on the car had works done by two Mercedes Benz dealers and service personnel indicated the manufacturer has stopped making this hybrid model due to multiple problems. This car while driving on the freeway at 70 mi per hour suddenly flased a dashboard warning that say "start engine or the connections will shut down".Since it is middle of the night I had to exit t t he freeway and call a tow truck because I felt the car will stall for it happened once before.The dealer checked the car and said nothing is wrong with t h e car.I feel totally unsafe driving this car for fear of injury yo myself or to others I have videos and pictures to support this incident

The contact owns a 2017 Mercedes-Benz GLE550E. The contact stated while driving 70 MPH, an unknown message was displayed. The contact pulled over, and the vehicle was towed to his residence. The vehicle was taken to a dealer, and it was confirmed that no failure was found. The vehicle was then taken to Mercedes-Benz of Anaheim (5395 E La Palma Ave, Anaheim, CA 92807) where it was diagnosed with a transmission fluid leak. The vehicle was repaired; however, the failure recurred. The vehicle was taken to House of Imports (6862 Auto Center Dr, Buena Park, CA 90621) and the transmission was repaired; however, while pulling into his driveway, the vehicle experienced unintended acceleration and crashed into the garage. No warning lights were illuminated. No air bags were deployed. No police report was filed. No injuries were sustained. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.

The sunroof exploded spontaneously and shattered without warning while driving on a highway (I20 ) from Tyler TX to DFW airport around 10 AM bright sunny Tuesday morning.I was terrified and now feeling unsafe to drive this car with this kind of unsafe sunroof product henceforth. I called Mercedes Benz USA and said the car is out of warranty and did not want to check and investigate this safety failure and be responsible to make good to replace the sunroof in order to ensure it is safe to drive this car again. We want to report this incident to you. We also informed them that there were previous same issue of there older model but they said there is nothing they can do. They are not interested in investigating this safety issue either.

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated while driving 20 MPH, the message "Power Steering Malfunction. See Operator Manual" was displayed. The steering became extremely difficult to turn. The contact was unable to maneuver the steering wheel and stopped the vehicle. The contact was able to veer to the side of the road with the assistance of a bystander who drove the vehicle. The contact stated that upon turning off and restarting the vehicle, the warning message disappeared, and the vehicle regained power steering functionality. The contact was able to drive the vehicle to her residence; however, the failure reoccurred while driving. The vehicle was towed to the dealer where it was diagnosed that the actuator module and the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 11,000. The contact stated that the manufacturer did not offer much help. The dealer eventually offered to help pay for half of the cost and repairs were made.

The vehicle only has about 10K+ miles but encountered "Power Steering Malfunction See Operator’s Manual" error message, and then the Power Steering stopped working, became stiff, and could not be moved. The vehicle got stuck in the mid of the road becoming very dangerous for the driver, passengers, and all other moving vehicles on the road too. The vehicle was taken to a dealer who said that the Powering Steer Rack was not working and needed to be replaced. The cost is about $7000. Mercedes had multiple recalls for very similar Power Steer problems in the past a few years including vehicles made in the same year as mine (2017). However they never included the GLE model in their recalls in the past. Apparently GLE was affected by the wide-spread Power Steer Malfunction problem which they already knew about.

The brakes, possibly including the brake boosters, failed on the 2017 GLE SUV on 7/19/22. The car would not stop and crashed into a brick wall. Mercedes currently has a recall for the brake boosters for models similar to mine but not my model year. The recall should include the 2017 GLE models as well. The public and drivers are at risk for injury, including death. The car is available for inspection. It currently is housed at an insurance repair shop. No warning lamps illuminated to alert that the brakes were failing.

The sunroof rails are damage from wind force while driving. Sunroof is unusable and not covered by warranty. Cheap plastic parts used. Heard of issues where sunroof flipped back. Now am paranoid to use it. There are so many reports available online of problems that there should be a recall.

I have a 2017 Mercedes AMG GLE 43 Coupe SUV. In just over a year both my rear OE Cross Contact LX Sport 315/40R-21 111 H Continental tires have blown out while driving. This past Christmas the 2nd one blew at highway speed limit (55-60 MPH) almost causing a tragic accident to my family. One tire had apprx 32K miles and the 2nd apprx 39K. Both tires disintegrated around the inside rims. I was unaware of any recall of some Continental tires at the time and can't find my tires on the list and understand the deadline was last August '21. Without knowing of the recall I subsequently purchased 2 OE replacement tires at a installed cost of about $700. The tire shop that installed the new tires stated it looked to be a manufacturing issue. While the tires were removed and I assume recycled or something by the tire shop, I do have a few pictures of the damage. I have also submitted a complaint today to Continental Customer Service.

The contact owns a 2017 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The contact had not experienced a failure. The manufacturer was notified of the failure and informed the contact that the part was not available. Parts distribution disconnect.

The contact owns a 2017 Mercedes-Benz GLE350. The contact received notification of NHTSA campaign number: 21V058000 (Communication, Electrical system). The contact called the local dealer and it was confirmed that they could not service the recall due to the software update being an over the air update. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact back to the dealer. The contact had not experienced a failure. Parts distribution disconnect.

My vehicle has 23,000 miles of highway miles and Premature brake pad wear. Also, check the brake pad wear message on display. The brake pads shouldn't wear that early and there may be a possible issue with the electric brake system.

on Several occasions while either backing into my drive way, parking stall or out into the roadway, when i shifted the vehicle into gear, either Drive or reverse, the vehicle failed to do either. I had to turn off the vehicle and restart in order to have it change gear. This was dangerous as when the vehicle failed it was in the line of traffic flow and if another vehicle had not seen me in time it would have caused a collision. Component has not been inspected by police or insurance as of yet but I do have it into Mercedes dealer for inspection as of right now There were no warning lamps or alerts lit at the time or before the failure I Purchased the vehicle in Texas in 2017 while I lived there, but I have in the last couple months relocated to Canada so I provided my old address associated with the vehicle and the Mercedes customer database, but I do not have a home in Canada as of yet and I am staying with relatives. Their address is [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2017 Mercedes-Benz GLE350. The contact received a notification for NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue and stated that the over-the-air software update would be available in one to two weeks. The contact called back after two weeks and was informed that the over-the-air software update was still unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ASTORG AUTO OF CHARLESTON (5 DUDLEY FARMS LN, CHARLESTON, WV 25309, (304)746-0500) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that while driving at various speeds, the contact felt a slight hesitation upon depression of the accelerator pedal without warning. The contact had taken the vehicle to an independent mechanic who informed her that the brake calipers on the rear driver’s and passenger’s side were worn and needed to be replaced. The contact then took the vehicle to the dealer where a diagnostic test was performed, and the failure was confirmed. The vehicle remained in the possession of the dealer. The manufacturer was notified of the failure and was provided a case number. The vehicle was not repaired. The failure mileage was approximately 47,000.

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that while driving at various speeds, the contact felt a slight hesitation upon depression of the accelerator pedal without warning. The contact had taken the vehicle to independent mechanic who informed her that the brake calipers on the rear driver’s and passenger’s side were worn and needed to be replaced. The contact then took the vehicle to the dealer where a diagnostic test was performed, and the mechanic confirmed the failure. The vehicle remained in the dealer possession. The manufacturer was notified of the failure and provided the contact a case number. The vehicle was not repaired. The failure mileage was approximately 47,000.

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that while driving at various speeds, the contact felt a slight hesitation upon depression of the accelerator pedal without warning. The contact had taken the vehicle to independent mechanic who informed her that the brake calipers on the rear driver’s and passenger’s side were worn and needed to be replaced. The contact then took the vehicle to the dealer where a diagnostic test was performed, and the mechanic confirmed the failure. The vehicle remained in the dealer possession. The manufacturer was notified of the failure and provided the contact a case number. The vehicle was not repaired. The failure mileage was approximately 47,000.

We purchased a used 2017 GLE 350 two years ago from a Mercedes dealership. The first year or so I had not driven it at night as during Covid when we did go out after dark we usually took my husband’s vehicle and he drove. When I finally did drive the GLE at night I found that I had trouble seeing the road at any reasonable distance from the front of the car and that there is almost no illumination of the roadside even very close to the vehicle. When I mentioned this to my husband he said he had not had an issue with it but since I did we would take it to the dealership and have the headlights checked. At this point I’ve driven it quite a few times at night and know that if I was on an unfamiliar road with no roadside lighting it would be dangerous to drive, consequently I’m afraid to drive my own car at night. We have taken the car to the dealership with this complaint and they “adjusted” the headlights which made no difference I could perceive. As this is dangerous I think it’s ludicrous for such an expensive vehicle made by a company I’ve previously trusted to look out for our safety to produce vehicles with sub- standard exterior lighting thereby creating such unsafe conditions. I’ve finally done some research on your website, the Mercedes site, as well as other sites I found using Google and am shocked to find out that this issue has been reported both to you and to MB multiple times and that nothing has been done because the lights are “within, if barely, limitations”. We’ve now phoned the dealer to see if there is something they can do such as change to different bulbs and they are going to get back to us with a price to upgrade the lights. It’s sad that my previous vehicles, a 2014 GLK and a Nissan Maxima’s headlights were far superior to the 2017 GLE. When will you take steps to address this issue? How many accidents have to happen before someone forces MB to do something to correct this unsafe condition?

SOFTWARE DESIGN OF THE COMMUNICATION MODULE MAY FAIL TO COMMUNICATE THE CORRECT VEHICLE LOCATION FOR THE EMERGENCY CALL SYSTEM ("ECALL") IN THE EVENT OF A CRASH. NHTS RECALL NUMBER 21V058, MANUFACTURER RECALL NUMBER 2021030015.

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that the front passenger’s side seat belt malfunction warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown sensor to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V251000 (Seat Belts) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.

THE HEADLIGHTS ON THIS 2017 MB GLE350 ARE A HAZARD. THEY DO NOT LIGHT UP THE ROAD WAY IN THE DARK AND ESPECIALLY IN THE RAIN. CURVY AND UNKNOWN ROADS ARE TREACHEROUS UNLESS THERE IS A CAR IN FRONT LEADING THE WAY. WE ARE NO LONGER DRIVING THIS CAR AT NIGHT. UNFORTUNATELY, I MUST DRIVE IT TO WORK IN THE DARK IN THE MORNINGS. THE DEALERSHIP, FELIX SABATES IN CHARLOTTE, NC, WILL NOT DO ANY FIX TO THE HEADLIGHTS. APPARENTLY WHEN WE BOUGHT THE CAR WE NEEDED TO PAY EXTRA FOR THE LIGHT PACKAGE THAT WORKS WHICH WAS NOT DISCUSSED OR OFFERED. THEY KNOW THERE IS A PROBLEM WITH THE LIGHTS BUT THEY ARE NOT ADDRESSING IT.

SHATTERED PANORAMIC SUNROOF