2010 Mercedes-Benz S-Class

FUALTY DRIVE SHAFT PROBLEM

The contact owns a 2010 Mercedes-Benz S550. The contact stated that after refueling, there was abnormal fuel odor present inside and outside the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 110,000. The contact stated that the gas leak was caused by a cracked fuel filter housing. The fuel filter and the fuel pump was replaced. The contact is requesting a full reimbursement of the cost of repairs.

Vehicle garaged in storage for summer. Upon returning strong odor of gasoline was detected. Reluctantly drove to dealership and prognoses was determined that (fuel pump strainer) had malfunction thus soaking the entire rear passenger compartment and seat cushion. Upon investigation Mercedes has had a problem in other C -models and has extended warranties for 15 additional years for this same problem. This vehicle is a S- 550 model. Dealership has denied any responsibility. I think the vehicle is unsafe at ANY SPEED. Never should fuel enter the passenger compartment of any vehicle. Video on file at dealership.

Airmatic Suspension sprung a leak and could not be driven safely due to the vehicle getting severely low where the tire and rim tucked into the wheel well. When the airmatic suspension fails the vehicle can get so low that it can scrape the roadway, hit bumps and damage parts under which can dislodge and cause an severe accident or pile up. Requesting a Nationwide Recall on all Mercedes-Benz vehicles equipped with Airmatic Suspension.

UPON REFULING MY AUTOMOBILE FULL I COULD SMELL A STRONG ODOR OF GAS FUMES. EARLIER THAT DAY I HAD AN IMPACT OF MY TIRE OVER A CURB. GAS FUMES COULD BE SMELLED NOT SO MUCH ON THE OUTSIDE OF THE AUTO BUT INSIDE WITHOUT ABATEMENT. UPON INSPECTION BY MERCEDES BENZ OF STOCKTON CA IT WAS DETERMINED A FUEL LEAK WAS PRESENT WITH THE CUSHION THAT SITS ON TOP OF THE FUEL SYSTEM WAS SOILED/STURATED UNDER THE REAR PASSENGER SEAT OF THE CAR. PICTURES TAKEN SUGGEST IT HAD BEEN WAS ONGOING POSSIBLELY FOR YEARS. THEY SUGGESTED HEAT CONTRIBUTED TO THE UNIT-SEAL CORROSION AND ITS SURROUNDINGS. IT IS NOT CLEAR WHY MY RIGHT REAR IMPACT WITH A CURB BROUGHT THIS ALL TO MY ATTENTION. HIGHLY COMBUSTIBLE SITUATION THAT WAS CLEARLY NOT DETECTED WITCH IS NOT COMPLETELY UNDERSTOOD THE SAME DAY I HAVE AN IMPACT TO THE RIGHT REAR TIRE JUMPING A CURB THEN GOING BACK OVER IT TO UNLODGE THE TIRE & ROCKER MOLDING FROM THE CURB & REFUEL I SMELL GAS FUMES. HIGHLY DANGEROUS USING PLASTIC SECURE GAS EXCHANGES ON SOMETHING PEOPLE SIT ON? HAS SIMULARITIES IN OTHER DRIVERS. NOT SURE WHY THAT DAY THE SEAL (PLASTIC) RUPTURED (AT PLASTIC LID)

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ S550. THE CONTACT STATED THAT UPON REFUELING THE VEHICLE, A STRONG FUEL ODOR WAS DETECTED IN THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF GEORGETOWN (7401 S IH-35, GEORGETOWN, TX 78626, 512-930-6150) WHERE THE FAILURE WAS DIAGNOSED AS A FUEL LEAK FROM THE FILTER ASSEMBLY UNDER THE REAR SEAT. THE CONTACT ALSO STATED THAT THE DEALER INFORMED HIM THAT THE UNDERCARRIAGE WAS DAMAGED WHICH LEAD TO THE FUEL LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.*DT*JB*DT*JB THE CONSUMER STATED THE REPAIRS WERE MADE AT THE OWNER'S EXPENSE.

THE COMPUTER CONTROL UNIT FOR THE HYBRID MOTOR HAS FAILED ON MY AND MANY S400S. THIS CAUSES CAR TO STALL OUT AT STOPLIGHTS OR WHILE DRIVING. THIS IS A SAFETY ISSUE.

STRONG GAS ORDERS FROM INTERIOR AFTER FILL UP. STATIONARY, IN MOTION, STOPPED. TO THE POINT OF NAUSEA AND LIGHT HEADEDNESS. 2011 IS ON RECALL LIST FOR GAS PUMP AND SENDER REPLACEMENT, PLUS WARRANTY EXTENSION TO 15 YEARS FOR THIS PROBLEM. THIS NEEDS TO ALSO INCLUDE THE 2010 S400 HYBRIDS VEHICLE HAS ONLY 87,000 MILES ON IT, AND CANNOT BE DRIVEN DUE TO POSSIBLE FUEL INGITION AND THE POSSIBILITY OF A CATASTROPHIC FIRE. PLEASE RESPOND WITH THE UTMOST OF HASTE, LIVES ARE AT STAKE. DEATH BY FIRE IS HORRIFIC.

THE CAR FIRST STARTED TO STOP INTERMITTENTLY WITHOUT ANY WARNING AT ALL AT THE TRAFFIC INTERSECTION, THEN I WAS ABLE TO START IT AGAIN AFTER SHUTTING EVERY THING DOWN. THEN A MONTH LATER, THE SAME THING HAPPENED AGAIN BUT THIS TIME I WAS NOT ABLE TO START THE CAR AGAIN. THIS COULD BE A VERY DANGEROUS SAFETY SITUATION IF THE ENGINE SHUTS DOWN WHILE I WAS DRIVING ON THE FREEWAY. MERCEDES ONLY PROVIDED TEMPORARY SOLUTION BY REPLACING THE CAR HYBRID INVERTER POWER ELECTRONIC CONTROL UNIT THROUGH A CAMPAIGN BULLETIN 2012080004. THIS BULLETIN APPLIES TO MERCEDES S400, 2010-2012 YEAR MODEL. HOWEVER, THE MAIN PROBLEM STILL REMAINS AND POSES A VERY SERIOUS SAFETY ISSUE FOR ALL THE DRIVER AND PASSENGERS. THIS IS NOT AN ISOLATE PROBLEM. ITS A VERY KNOWN PROBLEM FOR LOTS OF OWNERS FOR THOSE MODEL YEARS. MY CONTACT EMAIL ADDRESS IS "[XXX]" SHOULD YOU NEED TO CONTACT ME. PLEASE SEE THE ATTACHMENT FOR THE INVERTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

POWER ELECTRONIC CONTROL UNIT MALFUNCTION. CAR WILL NOT CRANK/ NO START. CAR WAS STATIONARY-PARKED.

FIRST THERE WAS NO POWER TO THE CAR SO WE REPLACED THE BATTERY. THEN THE CAR WAS RUNNING AND SHUT OFF ONE DAY AND WOULD NOT RESTART. THE VEHICLE WAS STATIONARY WHEN IT WOULD NOT RESTART. WE HAD IT TOWED TO MERCEDES DEALER. THEY ARE STATING IT THE POWER ELECTRONICS MODULE. THERE ARE TWO RECALLS RELATED TO THIS PART BUT WHEN CHECKING THE VIN OURS IS NOT PART OF THEM. THAT IS IMPOSSIBLE. THE MERCEDES DEALER EVEN STATED THERE WERE ISSUES WITH THIS PART THAT'S WHY MERCEDES ONLY MADE THESE CARS FOR TWO YEARS. PLEASE SEE CAMPAIGN NO. 2012080004. *TR

2010 S400 HYBRID WONT START FIRST INSTANCE WAS LESS THAN 24 HOUR OF PURCHASING CAR FROM LOCAL DEALER. LIGHTS ALL ON BUT NO CRANK. STARTED AFTER AND TWO WEEKS LATER IT HAD TO BE TOWED BECAUSE IT COMPLETELY WONT START. MBUSA FORUM CHAT AND SEVERAL SOCIAL MEDIA GROUPS ALL AROUND THE WORLD HAS THE SAME PROBLEM WITH THIS MODEL AND IT COMES DOWN TO AN ELECTRONICS POWER MODULE THAT COST MORE THAN WHAT THE CAR IS WORTH TO REPAIR. PLEASE ADVISE!

WHEN COMING TO A COMPLETE STOP, THE HYBRID SYSTEM SHUTS DOWN THE ENGINE AND FAILS TO RESTART. THIS PLACES THE DRIVER, PASSENGER AND OTHERS AT RISK OF COLLISION AS VEHICLE WILL REMAIN STOPPED IN TRAFFIC. THIS ISSUE HAS BEEN KNOWN TO MERCEDES-BENZ AS IF IS A FAILURE OF THE POWER ELECTRONICS MODULE. IT HAS BEEN SUBJECT TO TWO SERVICE CAMPAIGNS: 2012880004 NOVEMBER 2012 2015030006 JUNE 2015 HOWEVER IT APPEARS THAT THE DEFECTIVE PART IS REPLACED WITH A SIMILARLY DEFECTIVE PART. FURTHERMORE MERCEDES-BENZ NO LONGER MAKES THIS PART AVAILABLE FOR THIS MODEL WHICH WAS PRODUCED THROUGH 2013. THIS DEFECTIVE PART THIS MODEL AT HIGH RISK FOR THE SAFETY OF ITS OWNERS, PASSENGERS AND OCCUPANTS OF OTHER VEHICLES AS THE VEHICLE IS STOPPED IN THE ROAD. THIS IS A KNOWN ISSUE WITH THIS VEHICLE AND HAS BEEN EXPERIENCED BY MANY. OF NOTE THERE WERE FEW OF THIS VEHICLE MADE (S400 IS AN EARLY HYBRID MODEL MADE BY MERCEDES-BENZ) SUCH THAT A LOW NUMBER OF REPORTS REPRESENTS A HIGH PERCENTAGE OF THIS MODEL. THE FREQUENCY IF EVENTS CAN BE SEEN IN A SEARCH OF S400 POWER ELECTRONICS MODULE PROBLEMS I HAVE CONTACTED MBUSA WHO STATES THIS IS NOT A SAFETY ISSUE AND THEY HAVE NO RESPONSIBILITY FOR THE DEFECTIVE PART. THEY HAVE ALSO STATED THAT THEY HAVE NO LEGAL RESPONSIBILITY TO CONTINUE TO PRODUCE PARTS FOR A MODEL THAT ENDED 6 YEARS AGO.

I HAVE A 2010 MERCEDES S400 THAT WAS PURCHASED NEW IN NYC AND I WAS PROMISED A 10YR/150K MILE WARRANTY BECAUSE OF A CARB ADOPTION NY AND 10 OTHER STATES WERE INVOLVED IN. MY VEHICLE HAS ONLY 37K MILES AND IS NEVER BEEN CRASHED OR PAINTED. I WENT TO MERCEDES OF MANHATTAN LOCATED ON 770 11TH AVE NYC, NY 10019. MY VEHICLE WAS DENIED THIS WARRANTY COVERAGE THE SERVICE MANAGER STATED BECAUSE IT'S AT HIS DISCRETION TO GRANT THIS OR NOT. I THEN PLEADED WITH HIM AND HE BEGAN TO INSULT ME SAYING MY VEHICLE IS FAR FROM PERFECT AND HE CAN'T GRANT AN ASSISTANCE. I MADE HIM AWARE OF MY WARRANTY INFORMATION I HAD AND HE SAID THERE IS NO NEED BECAUSE HE SEES EVERYTHING I HAVE ON HIS COMPUTER AND MERCEDES'BENZ DOESN'T MAKE MISTAKES. I THEN ASKED FOR A SPECIFIC REASON WHY I'M BEING DENIED AND HE THEN TOLD ME MY VEHICLE WASN'T UP TO DATE ON MAINTENANCE. I SHOWED HIM THE SERVICE RECORDS THAT SHOWED THE VEHICLE WAS UP TO DATE WITH MAINTENANCE AND HIS DEALER EVEN REPORTED IT ON CARFAX. HE THEN SAID HE WILL CALL ME BACK AND THEN REACHED THE CONCLUSION THAT THE 3 SCRATCHES ON MY REAR BUMPER WAS REASON ENOUGH TO DENY ME WARRANTY COVERAGE AND SENT ME A STATEMENT SHOWING IF ANY PART WAS DAMAGED DUE TO MISUSE OR DAMAGE THEN WARRANTY IS VOIDED. I THEN EXPLAINED TO HIM MY SCRATCHES ON THE BUMPER WOULDN'T HAVE ANY AFFECT OR INFLUENCE ON MY VEHICLES HYBRID BATTERY. HE SAID HE HAS THE TECHNICAL KNOWLEDGE AND HE CAN DENY ME FOR THAT. I NEED HELP PLZ. I HAVE BEEN TOLD BY THE MERCEDES PARTS DEPARTMENT THAT THE HYBRID BATTERY AND INSTALL COULD RANGE IN PRICE OF $32,000.00. MY QUESTION IS WHY DID MERCEDES GIVE CUSTOMERS A 10YR/150K MILE WARRANTY ON A VEHICLE THAT THEY ARE GOING TO NOT ACCEPT. MY VEHICLE IS 8 YEARS OLD BUT WAS ORIGINALLY PURCHASED FOR $100,000.00. I FEEL THIS IS UNFAIR AND THINK I NEED THE ASSISTANCE OF YOUR DEPARTMENT PLEASE.

LIONHART LH5 285/25/22 H95 LOAD RATING TIRE DOT NO. PT25MBT5C AFTER SHIPMENT ARRIVED AND EQUIPMENT INSTALLED I NOTICED THAT THE LOAD RATING WAS NOT CORRECT FOR THE SAID VEHICLE. TIRE WILL FAIL, LOAD RATING IS NOT SUFFICIENT . IT ONLY PROVIDES 95 WHEN 102 IS NEEDED. AT THIS TIME NOTHING HAS BEEN DONE, COMPANY (SELLER) STATED THAT ALTHOUGH ITS NOT CORRECT, BUT IT FITS. 2010 MERCEDES BENZ S550 TIRE RATING VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ S63. WHILE DRIVING, THE CONTACT NOTICED A STRONG ODOR OF FUEL IN AND AROUND THE VEHICLE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT FUEL WAS LEAKING FROM UNDERNEATH THE REAR DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO PLAZA MERCEDES-BENZ (LOCATED AT 11910 OLIVE BLVD, CREVE COEUR, MO 63141, (314) 266-5469) WHERE IT WAS DIAGNOSED THAT THERE WAS A CRACK IN THE FUEL TANK ASSEMBLY AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

THE DASHBORD MESSAGE READS THAT THE FRONT SRS MALFUNCTION. THE CAR WAS STATIONARY.

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ S550. THE CONTACT STATED THAT THE VEHICLE WAS DRIVEN THE NIGHT BEFORE AND PARKED IN THE GARAGE. THE FOLLOWING MORNING, THE PASSENGER SIDE SUSPENSION HAD FALLEN TO THE GROUND. THE VEHICLE WAS TOWED TO THE DEALER (MERCEDES-BENZ OF THE WOODLANDS, 16917 INTERSTATE 45 SOUTH, WOODLAND TEXAS 77385) WHERE IT WAS DIAGNOSED THAT THE SUSPENSION HAD TO BE RE-CALIBRATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

WIFE DRIVING 45 MPH ON 4 LANE HWWY RIGHT FRONT OF CAR FALLS DOWN ON TIRE PULLED OFF ROAD SOON AS POSSIBILE RIGHT FRONT AIR STRUT FAILED RUINED TIRE DAMAGED FENDER LUCKLY ONLY 45 MPH NOT 80 MPH ON I-75 INTERSTATE OR 130 MPH ON AUTOBON IN GERMANY OR SOMEBODY COULD HAVE BEEN DEAD

THE S400 HYBRID HAS A HABIT OF STALLING WHEN IN A STOP POSITION. THIS REQUIRES A COMPLETE RE-START AT A STOP LIGHT OR AFTER HAVING COME TO A COMPLETE STOP. IN ADDITION THE AIR CONDITIONING SHUTS OFF AND DOES NOT COME BACK ON UNTIL YOU STOP FOR A FEW MINUTES AND RE-START THE VEHICLE. THE CAR STALLING IS VERY UN-SAFE. THE CAR STALLS AT A STOP POSITION.