2002 MINI Cooper Complaint Log

BOTH PASSENGER AND DRIVER'S SIDE WINDOW MOTOR FAILURE (WITH WINDOW IN UP POSITION). PROBLEM WAS INTERMEDIATE OVER THE PAST THREE OR FOUR YEARS WITH FAILURE TWO OR THREE TIMES A YEAR. CURRENTLY DRIVER'S SIDE WINDOW HAS NOT WORKED FOR WEEKS. *TR

CLUTCH AND CABLES FAIL AT 100 000KM. RATTLING NOISE AT START UP. VERY LOUD HUMMING NOISE COMING FROM THE STEERING. TRANSMISSION GONE AT 103 000KM. *TR

TL* THE CONTACT OWNS A 2002 MINI COOPER. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO A LOCAL REPAIR SHOP WHERE THE AIR BAG LIGHT WAS RESET. THE FAILURE RECURRED WITHIN 28 MILES OF DRIVING. THE CONTACT WAS INFORMED THAT BECAUSE THE LIGHT WAS ILLUMINATED, THE AIR BAGS WOULD NOT FUNCTION IN THE EVENT OF A CRASH. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 69,000.

TRANSMISSION BLEW AT 34 THOUSAND MILES. *TR

2002 MINI COOPER POWER STEERING HYDRAULIC ASSIST FAILS WITHOUT WARNING MAKING CAR DIFFICULT TO STEER. FAILURE IS INTERMITTENT AND MAY OCCUR ON THE HIGHWAY OR ON SURFACE ROADS. IN EITHER CASE THERE IS ABSOLUTELY NO WARNING. *TR

THE WARRANTY ON MY 2002 MINI COOPER RAN OUT AT 50K MILES. AT 53K MILES THE TRANSMISSION FAILED AND HAD TO BE REPLACED WITH A REBUILT TRANSMISSION FROM MINI. THE TOTAL COST OF THE REPAIR WAS $4,200. I HAVE BEEN IN CONTACT WITH MANY OTHER PEOPLE WHO ARE SUFFERING THE SAME FATE BECAUSE MINI WILL NOT TAKE RESPONSIBILITY FOR THEIR FAULTY TRANSMISSIONS. *TR

CVT TRANSMISSION FAILED AFTER 32,000 MILES, NEEDING COSTLY REPLACEMENT. *TR

BACK IN FEB 2008 THE STEERING ON MY 2002 MINI COOPER JUST WENT OUT WITH NO WARNING. I WAS LEFT WITHOUT POWER STEERING IN THE MIDDLE OF THE 101 FREEWAY, WHICH IS VERY DANGEROUS! I FIXED THE PROBLEM, WHICH WAS VERY EXPENSIVE AS IT WAS THE ENTIRE STEERING SYSTEM THAT FAILED AND FILED A COMPLAINT WITH MINI, I NEVER HEARD BACK BUT CONTINUED TO DRIVE THE CAR. RECENTLY, SEPTEMBER 2008 THE TRANSMISSION IN THAT SAME CAR NEEDS TO BE REPLACED. I HAVE HAD NOTHING BUT MAJOR PROBLEMS WITH THIS CAR AND FEEL IT MAY BE A LEMON. MINI IS UNWILLING TO HELP ME AS MY CAR IS NO LONGER UNDER WARRANTY. I FEEL AS THOUGH THESE PROBLEMS COULD RESULT IN SERIOUS INJURY AS THERE IS NO PRIOR WARNING AND I AM CONCERNED FOR ALL PRESENT AND FUTURE MINI COOPER DRIVERS. *TR

I RECENTLY HAD A 60K SERVICE ON MY 2002 MINI COOPER. A COUPLE DAYS LATER I DROVE FROM MONTEREY, CA TO LOS ANGELES, CA AND MY CAR WAS RUNNING FINE. ALL OF A SUDDEN OUT OF THE BLUE, MY POWER STEERING WENT OUT. I WAS DRIVING ON THE 101 FREEWAY AND COULD NOT TURN MY CAR. I WAS ABLE TO GET IT TO A REPAIR SHOP WHERE THEY TOLD ME MY POWER STEERING PUMP HAD BROKE. $1,000 LATER THE PART OF REPLACED. LUCKILY I WAS SAFE, AS WAS THE PASSENGER IN MY CAR. BUT WHAT IF I HAD BEEN ON A VERY CURY, BUSY HIGHWAY? I COULD HAVE DRIVEN OFF A CLIFF! THIS IS NOT A PART THAT SHOULD SIMPLY WEAR OUT OR BREAK, WE ARE TALKING PEOPLE'S LIVES! I LOVE MY MINI AND AM A PROUD MINI OWNER AND DRIVER BUT AFTER THIS I DON'T THINK I WILL EVER BUY ANOTHER MINI OR BMW. *TR

I WAS DRIVING MY 2002 MINI COOPER. I HAD DRIVEN 1/4 MILE AND THOUGHT I HEARD SOMETHING CRACK OR SPARK UNDER THE DASHBOARD ON THE PASSENGER SIDE OF THE VEHICLE. THEN I SAW SMOKE, PULLED OVER, GOT OUT, AND THE WHOLE CAR WENT UP IN FLAMES. *TR

I WAS DRIVING MY 2002 MINI ON THE FREEWAY AT 65 MPH AND I FELT A SUDDEN JOLTING AND SENSED A BACKWARD FORCE IMPEDING IT FROM GOING FORWARD. LUCKILY, IT WAS NIGHT TIME AND THERE WEREN'T MANY CARS, BECAUSE MY MINI STOPPED GOING FORWARD AND WAS MERELY RUNNING ON MOMENTUM. THE CAR GOT WORSE AND STARTED MAKING A LOUD CLUNKING SOUND FROM WHERE THE TRANSMISSION SITS AND THE CAR CONTINUED JOLTING NOT GOING FORWARD AS I BARELY HAD ENOUGH MOMENTUM TO PULL TO THE SHOULDER. AFTER TURNING OFF THE ENGINE AND CHECKING THAT EVERYTHING WAS FINE BY APPEARANCE (NO OIL LEAK, NO BLOWN GASKET, ETC), I RESTARTED THE CAR FINE, BUT THE CAR NEVER AGAIN ENGAGED INTO GEAR UNTIL I SPENT A WHOPPING $7,000 TO FIX IT. I WOULD SHIFT INTO D AND THE ENGINE WOULD REV, BUT THE CAR STAYED INERT. THE TRANSMISSION IS A CLOSED SYSTEM AND WHEN NO HARM IS DONE TO IT AND NO FLUID IS NOT LEAKING, TRANSMISSIONS SHOULDN'T POSE ANY PROBLEMS AT CONSIDERABLY LOW MILES (99K). I STARTED RESEARCHING ON THE POSSIBLE PROBLEMS WITH THE TRANSMISSION AND SURE ENOUGH, THERE WAS A LONG LIST OF COMPLAINTS ON THE FAULTY DESIGN. NEXT, I HAD TO SHOP FOR MECHANICS. ALL THE EXPERIENCED MINI MECHANICS TOLD ME THAT BMW OFFERED NO REPLACEMENT PARTS BECAUSE OF A PATENT THE INVENTOR HAD ON THE CVT DESIGN. I HAD TO HAVE THE WHOLE TRANSMISSION REPLACED BECAUSE THERE WERE NO OPTIONS BMW LEFT FOR THE CONSUMER. IT WAS EITHER YOU PAY $7,000 OR YOUR MINI WILL BE SCRAPPED AND NEVER RUN AGAIN. MY MECHANIC WAS NICE ENOUGH TO CHOP OPEN THE TRANSMISSION AND SAW THAT IT WAS JUST A METAL BELT THAT DRIVES THE TRANSMISSION THAT WAS BROKEN. A SIMPLE BELT THAT PROBABLY COSTS NO MORE THAN $200 COULD HAVE BEEN REPLACED AND A WHOLE LOT OF CONSUMER MONEY COULD HAVE BEEN SAVED IF THE PART WAS AVAILABLE TO THE US- NOT TO MENTION THE WHOLE ORDEAL WOULDN'T BE THERE IF BMW HAD DESIGNED A RELIABLE TRANSMISSION IN THE FIRST PLACE, (IE USE A REGULAR AUTOMATIC TRANSMISSION INSTEAD OF A CVT WHEN THE CVT HAS NOT BE FULLY TESTED FOR ITS RELIABILITY). *TR

I HAVE A 2002 MINI COOPER WITH 52K MILES, THE TRANSMISSION HAS WENT OUT TWICE IN THE PAST 2 YEARS THE FIRST TIME AT 31K MILES. THE CLUTCH HAS ALSO WENT OUT AS WELL AS THE SUNROOF MOTOR, LEFT FRONT BRAKE CALIPER, WINDSHIELD WIPER MOTOR WITH A HOST OF SENSORS, GAUGES ETC... PARTS ARE IMPOSSIBLE TO GET AND SERVICE ON A 24K CAR (WHEN NEW) IS AS MUCH AS MY 70K BMW 7 SERIES.*CN

WHEN ACCELERATING OUT OF A TOLL BOOTH, THE ENGINE LOST ALL POWER JUST AS I CHANGED LANES IN FRONT OF LARGE TRUCK. FORTUNATELY, THERE WAS A PULL-OUT ON THE LEFT SIDE OF THE ROAD. IF I HAD NOT BEEN ABLE TO QUICKLY PULL OVER, THE TRUCK WOULD HAVE LIKELY COLLIDED WITH MY CAR. TURNING OF THE ENGINE AND RESTARTING IT TEMPORARILY CLEARED THE PROBLEM. IT WOULD REOCCUR WHENEVER I USED FULL THROTTLE AND THE ENGINE HIT 5000 RPM. THE PROBLEM TURNED OUT TO BY A STICKY SUPER-CHARGER BYPASS VALVE. IT IS A WELL KNOWN PROBLEM, SO MUCH SO THAT THE DEALER ALWAYS HAVE THE PARTS IN STOCK. LOOSING ALL ENGINE POWER IS POTENTIALLY VERY DANGEROUS - BMW SHOULD FIX THIS. *TR

TL* THE CONTACT OWNS A 2002 MINI COOPER F. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHTS ARE ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL SHOP WHO DIAGNOSED THAT THE DRIVER SIDE AIR BAG AND ATTENTION TO HARNESS. THEY ALSO, ADVISED HER TO CONTACT THE MANUFACTURER BECAUSE THEIR WAS A RECALL FOR THIS SPECIFIC FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY STATED THAT THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED ON THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND CURRENT MILEAGE WAS 54,000. UPDATED 3/28/11 *CN UPDATED 12/20/11 *CN

MY AUTOMATIC TRANSMISSION FAILED ON MY 2002 MINI COOPER RENDERING THE CAR WILL NOT START. THE DEALERSHIP WANTS $6000+ TO FIX THE TRANSMISSION. I HAD A SIMILAR ISSUE ABOUT 3 MONTHS AGO AND THEY JUST RESET THE CODE AND IT WORKED FINE. THEY SAID IF THEY TRIED RESETTING THE CODE AGAIN, THE CAR MAY JUST DIE ON ME WHILE DRIVING. *TR

THE POWER STEERING ON MY 2002 MINI COOPER S, 62,000 MILES, FAILS INTERMITTENTLY AND UNEXPECTEDLY WHILE DRIVING, CAUSING AN INSTANT AND UNEXPECTED LOSS OF POWER ASSISTED STEERING. THIS IS EXTREMELY DANGEROUS AND CAN CAUSE INJURY OR DEATH SHOULD LOSS OF POWER STEERING CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE. FURTHER RESEARCH OF ONLINE FORUMS (MINI2.COM, NORTHAMERICANMOTORING.COM, ROADFLY.COM) INDICATES THAT THIS IS A KNOWN PROBLEM AFFECTING MANY MINI OWNERS, AND POWER STEERING PUMP FAILURE HAS ALSO BEEN KNOWN TO CAUSE ENGINE BAY FIRES. *CN

I HAVE A 2002 MINI COOPER WITH A CVT AUTOMATIC TRANSMISSION. THE TRANSMISSION HAS FAILED. THE CARE HAS ABOUT 61,000 MILES. THE TRANSMISSION HAS TO BE REPLACED COSTING ME AT LEAST $6,000. *TR

2002 MINI COOPER WITH <55,000 MILES (SAME OWNER) THE SHIFT CABLE DETACHED FROM THE TRANSMISSION SHIFT LINKAGE WHILE I ATTEMPTED TO CHANGE GEARS. GEAR CHANGES ARE NO LONGER POSSIBLE AND THE TRANSMISSION REMAINS IN THE LAST GEAR SELECTED! PRIOR TO THIS -BUT WITHIN THE LAST 6 MONTHS, ALL THE WINDOW MOTORS DIED SIMULTANEOUSLY, THE FAN BELT WOULD NOT SHUT OFF, THE ENGINE CONTINUALLY OVERHEATED (DESPITE REPEATED SERVICE BY BMW), THE HORN FUSE WOULD NOT SHUT OFF (UNTIL IT BLEW), AND THE TRANSMITION IS SLOWLY DYING. 1) THE FAN BELT WOULD NOT TURN OFF -CONTINUOUSLY, DRAINING THE BATTERY. 2) TIMING BELT WAS REPLACED 3) THE TRANSMISSION IS GOING 4) THE POWER WINDOWS *TR

I HAVE A 2002 MINI COOPER S. THE CAR?S ENGINE COOLING SYSTEM HAS ONGOING ISSUES, PARTICULARLY THE COOLANT EXPANSION TANK. I HAVE HAD TO REPLACE THE COOLANT EXPANSION TANK THREE TIMES WITHIN APPROXIMATELY 50,000 MILES. THIS MEANS MY CAR IS NOW ON ITS FOURTH COOLANT EXPANSION TANK. HERE IS A SHORT SUMMARY OF THE COOLANT EXPANSION TANKS THAT MY CAR HAS HAD: DATE TANK INSTALLEDDATE TANK FAILED/REPLACEDCAR MILEAGE WHEN REPLACED WHEN CAR WAS BUILTJUNE 19, 200414,130 JUNE 19, 2004OCTOBER 23, 200417,528 OCTOBER 23, 2004OCTOBER 24, 200750,143 OCTOBER 24, 2007NOT YETNOT YET THE RADIATOR ALSO FAILED AT 50,143 MILES, WHICH IS AN EVENT I AM ALSO NOT PLEASED WITH. ADDITIONALLY, IT NOW APPEARS--AS OF SEPTEMBER 2008--THAT I MAY HAVE ANOTHER COOLING SYSTEM ISSUE. I WILL BE CALLING MY MECHANIC SOON TO CHECK INTO IT. ALL OF THESE FAILURES OF THE COOLANT EXPANSION TANK TOOK UP SUBSTANTIAL AMOUNTS OF MY TIME IN TAKING MY CAR TO THE REPAIR SHOP AND THEN GOING TO RETRIEVE IT AFTER THE REPAIR. AND IN ONE CASE LEFT ME STRANDED ON THE SIDE OF A VERY BUSY CALIFORNIA FREEWAY AT RUSH HOUR. ADDITIONALLY, I FEAR THAT THE MULTIPLE FAILURES OF THE EXPANSION TANK HAVE STRESSED THE OTHER PARTS OF THE ENGINE'S COOLING SYSTEM (AS EVIDENCED BY THE RADIATOR FAILURE AND THE NEED TO REPLACE ANOTHER COOLANT PART). THE LOCAL MINI COOPER DEALER REPLACED THE FIRST TWO EXPANSION TANKS UNDER WARRANTY AND DECLINED TO REPLACE THE THIRD EXPANSION TANK. AFTER I COMPLAINED--AND AFTER SIX MONTHS OF FOLLOW-UP CALLS AND LETTERS--THEY FINALLY REIMBURSED ME FOR THE COST OF THE THIRD EXPANSION TANK. IN ALL INSTANCES, MINI DECLINED TO LET ME KEEP THE OLD PART--EVEN THOUGH I ASKED EACH TIME. *TR

AIR BAG LIGHT CAME ON AND STAYED ON. I TOOK IT TO THE DEALER, HE COULD NOT FIX THE PROBLEM. NOW I READ THAT THIS IS A COMMON PROBLEM WITH THE MINI. *TR

SIGNIFICANT AND REPEATED ELECTRICAL FAILURES CAUSED THE CAR TO RANDOMLY SWITCH INTO EML MODE, REDUCING ENGINE OUTPUT CRITICALLY. WHEN THIS HAPPENED ON A HIGHWAY THERE WAS NOT ENOUGH POWER TO REMOVE THE CAR FROM THE ROAD SAFELY. AFTER SEVERAL INEFFECTUAL REPAIRS, THE WIRING HARNESS WAS REPLACED. SHORTLY AFTER THE REPAIR, THE CAR WAS PARKED, EMERGENCY BRAKE SET, MANUAL TRANSMISSION SET IN FIRST GEAR. UNATTENDED, TURNED OFF WITH NO KEY IN THE IGNITION, THE CAR MOVED ITSELF SEVERAL FEET, HITTING ANOTHER CAR, BURNING OUT THE STARTER AND DRAINING THE BATTERY. THE CAR WAS MOVED TO A REPAIR SHOP WHERE THE STARTER WAS REPLACED. OVERNIGHT, WITH THE CAR PARKING INSIDE THE LOCKED SHOP, THE CAR MOVED ITSELF ACROSS THE SHOP. MECHANICS ARE NOW INVESTIGATING THE PROBLEM. *TR

TOOK MY CAR IN FOR WINDING SOUND COMING FROM MOTOR. DIAGNOSED AS THE ALTERNATOR...THEY REPLACED IT AND SOUND WAS STILL PRESENT ...MISDIAGNOSED AND WAS ACTUALLY THE SUPERCHARGER, BUT WHILE THEY WERE CHECKING IT OUT INITIALLY THE POWER STEERING PUMP STAYED ON...WHICH DIDN'T HAPPEN TO ME UNTIL THEY HAD IT. AFTER CHANGING THE ALTERNATOR POWER STEERING PUMP NO LONGER STAYED ON PER THE DEALER. HAD IT HOME 3 DAYS TO WAKE UP ONE MORNING HEARING THE PUMP ON AND I GO TO START MY CAR AND IN DRAINED MY BATTERY. HAD TO JUMP THE CAR AND THEN DISCONNECT THE CABLE TO KEEP FROM THE PS PUMP CONTINUOUSLY RUNNING. THE CAR IS AT THE DEALER GETTING A NEW PUMP $975 PLUS TAX, RESEARCHED MINI OWNER WEBSITE AND FOUND SEVERAL COMPLAINTS OF THE SAME ISSUE ALSO THAT SOME CARS ACTUALLY CAUGHT FIRE FROM A FAILURE OF THE PUMP. RESEARCHED MORE ON NORTH AMERICAN MOTORING . THERE WAS A LONG LIST OF PEOPLE WHO HAD THE EXACT EXPERIENCE. SURE WOULD BE AWFUL FOR THE PUMP TO GO OUT WHILE DRIVING ON EXPRESSWAY AND NOT ABLE TO STEER CORRECTLY. SURPRISED IT HASN'T CAUSED AN ACCIDENT/DEATH YET. *TR

WE PURCHASED OUR 2002 MINI ON 10/10/06, W/55,059 MILES ON IT. 9 DAYS LATER THE CLUTCH WENT OUT, NOT COVERED BY EXTENDED WARRANTY THAT WE PURCHASED. WE TOWED IT BACK TO MINI SAN FRANCISCO SERVICE DEPT WHO INSISTED THAT WE WORE OUT THE CLUTCH AND IT WAS OUR PROBLEM, WEAR AND TEAR, ETC. ? AFTER 9 DAYS! UNBELIEVABLE! THEY OFFERED TO PAY HALF, BUT WE FELT THIS WAS COMPLETELY UNFAIR. WE THEN HAD TO BATTLE WITH THE SERVICE DEPT AND THEY EVENTUALLY CALLED MINI USA WHO AGREED TO PAY THE OTHER HALF TO REPLACE THE CLUTCH. A FEW MONTHS LATER OUR MINI WAS DUE FOR SCHEDULED MAINTENANCE (INSPECTION 2, $390), WHICH WE HAD DON ON 2/6/07, WITH NO NOTABLE PROBLEMS. THEN ON 9/14/07, AT 67,829 MILES, THE CLUTCH WENT OUT AGAIN! TWICE IN UNDER ONE YEAR! WE HAVE DRIVEN MANUAL TRANSMISSION VEHICLES FOR OVER 15 YEARS AND NEVER HAD TO REPLACE A CLUTCH, LET ALONE TWICE IN ONE YEAR! OF COURSE IT IS NOT COVERED BY WARRANTY AND THE DEALERSHIP IS INSISTING THAT IT IS OUR FAULT THAT WE BURNT OUT THE CLUTCH, WHICH IS ABSURD. WE WOULD HAVE TO GRIND THE GEARS EVERY TIME WE SHIFT IN ORDER TO BURN OUT A BRAND NEW CLUTCH WITHIN ONE YEAR. MINI USA IS TAKING THE WORD OF THE SERVICE MANAGER AND WILL NOT HELP US. WE ARE NOT SURE IF THIS IS RELATED TO THE RECALL (MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY), HOWEVER, THE DEALERSHIP/SERVICE DEPT DENIES THAT SUCH A RECALL EXISTS. WHEN SEARCHING GOOGLE WE FOUND MANY OTHERS HAVING THE SAME OR VERY SIMILAR COMPLAINTS OF CLUTCHES GOING OUT IN UNUSUALLY SHORT PERIODS OF DRIVING TIME. EACH TIME THE DEALERSHIP BLAMES THE DRIVER AND DENIES THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE. OUR MINI IS SITTING AT THE DEALERSHIP RIGHT NOW AS WE RESEARCH AND TRY TO FIGURE OUT HOW TO RESOLVE THIS SITUATION FAIRLY. AT THIS POINT, WE JUST WANT TO GET IT REPAIRED AND SELL IT. ALTHOUGH, I FEEL BAD SELLING THIS CAR TO ANYONE, SINCE IT CLEARLY HAS MECHANICAL DEFECTS. *JB

THE AIRBAG LIGHT IN THE VEHICLE GOES ON, AND THE DEALER TOLD ME THAT NOTHING WAS WRONG, NOW THE AIRBAG LIGHT IS CONSTANTLY ON. *TR

THE POWER STEERING FAILS WITH NO WARNING. THE CAR BECOMES EXTREMELY DIFFICULT TO CONTROL. IT HAPPENS WITHOUT WARNING AND AT VARIOUS SPEEDS. IT MAY LAST JUST A FEW MINUTES OR MUCH LONGER - HOUR OR SO. USUALLY DOES NOT OCCUR WHEN JUST STARTING THE CAR BUT NO OTHER KNOWN PATTERN. IT HAPPENS 1 TO 2 TIMES A MONTH OR MORE. *TR

I RECENTLY WAS DRIVING HOME FROM SACRAMENTO WHEN MY CAR STOPPED DRIVING ON THE FREEWAY.... LUCKILY I WAS ABLE TO PULL OFF TO THE SIDE AND CALL FOR HELP... THE CAR WAS STILL RUNNING AND THE RPM'S WERE GOING UP, BUT WOULD NOT DRIVE OR REVERSE. I HAD NO IDEA WHAT THE PROBLEM WAS ESPECIALLY SINCE I HAD JUST HAD THE SECOND INSPECTION SERVICE ON THE CAR ON 4/10/2007 AT THE COST OF $850. THE CAR HAD NOT BEEN DRIVING FUNNY, NO LIGHTS HAD COME ON, NOTHING WAS ABNORMAL. AAA TOOK MY CAR TO MINI OF SACRAMENTO DEALER WHERE I HAD TO LEAVE IT OVER NIGHT (THE SERVICE DEPARTMENT WAS NO LONGER OPEN) AND CHECK MYSELF INTO A HOTEL. I CALLED THE NEXT MORNING AND THEY SAID BECAUSE I DID NOT HAVE AN APPOINTMENT THEY WOULD BE ABLE TO TAKE THE CAR ON AN EMERGENCY BASIS AND TAKE A LOOK AT IT AROUND 5:00 PM. I WAS CALLED LATER THAT DAY AND TOLD THE CAR NEEDED A NEW TRANSMISSION AND IT WILL COST $7,500... THE CAR HAS ROUGHLY 59,000 MILES ON IT. *TR UPDATED 02-21-08 *BF

TL*THE CONTACT OWNS A 2002 BMW MINI COOPER. WHILE DRIVING 35 MPH HE NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE, AS WELL AS PIECES OF BURNING PLASTIC FALLING FROM THE VEHICLE. HE ATTEMPTED TO APPLY THE BRAKES HOWEVER, THE VEHICLE WOULD NOT STOP. HE THEN NOTICED FLAMES COMING FROM THE ENGINE. HE WAS ABLE TO PULL OVER AND TRIED TO CONTAIN THE FIRE HOWEVER, THE FIRE CONTINUED TO SPREAD INTO THE INTERIOR OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE FIRE DESTROYED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 86,000.

TL*THE CONTACT OWNS A 2002 MINI COOPER. WHILE DRIVING 65 MPH, THE SHIFT CABLE COMPLETELY DETACHED FROM THE MANUAL TRANSMISSION AND PREVENTING THE CONTACT FROM SHIFTING GEARS. THE VEHICLE WAS TOWED TO A TRANSMISSION SPECIALTY SHOP AND THEY RECONNECTED THE SHIFT CABLE. BMW STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NUMBER 02V201000 (POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 48,800 AND FAILURE MILEAGE WAS 48,750.

WHILE DRIVING HOME FROM WORK IN THE 2002 MINI COOPER THE CAR HAD ABOUT 70,000 MILLES ON IT AND I NOTICED THE TEMPERATURE GAUGE GOING UP, AND ASSUMED MY CAR WAS JUST OVERHEATING. I PULLED INTO A SERVICE STATION AND PUT SOME WATER IN THE COOLANT RESERVOIRAND THE TEMPERATURE GAUGE RETURNED TO NORMAL, SO I CONTINUED TO DRIVE. AFTER ABOUT 10 MINUTES I NOTICED THE TEMPERATURE GAUGE INCREASED AGAIN. I PULLED OFF THE HIGHWAY AND INTO A PARKING LOT. WHEN I OPENED THE HOOD, I SAW FLAMES. BY THE TIME THE FIRE DEPARTMENT ARRIVED AT THE SCENE TH E CAR WAS TOO FAR GONE TO SAVE. I CONTACTED MINI REGARDING THIS ISSUE. THEY ASKED FOR MY VIN, APPROXIMATE MILEAGE, AND CONTACT INFORMATION. I SENT THEM THIS INFORMATION, BUT HAVE NOT HEARD BACK FROM THEM. *AK

TL*THE CONTACT OWNS A 2002 MINI COOPER. WHILE DRIVING 60 MPH, THE CONTACT FELT A BUMP COMING FROM THE FRONT OF THE VEHICLE AND STATED THAT THE VEHICLE DROVE ROUGHLY. THE DEALER STATED THAT THE VEHICLE NEEDED A NEW TRANSMISSION. AS OF SEPTEMBER 6, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE DEALER STATED THAT HER VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 02V201000 (POWER TRAIN: MANUAL TRANSMISSION: FLOOR SHIFT ASSEMBLY). THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 65,000 AND CURRENT MILEAGE WAS 72,000.

CONSTANT GRINDING NOISE COMING FRONT MY FRONT BRAKES. HAD SENSORS REPLACED, FRONT AND REAR BRAKES REPLACED AND THE MASTER CYLINDER REPLACED AS WELL. STILL MAKING THE NOISE AND CAUSING EXTENDED BRAKING DISTANCE. FEELS EXTREMELY UNSAFE. *TR

POWER STEERING PUMP IS NOISY ALL THE TIME. I AM AFRAID THIS MAY LEAD TO FAILURE OF MY ABILITY TO STEER THE VEHICLE . THE CAR IS A 2002 MINI. *TR

TL*THE CONTACT OWNS A 2002 MINI COOPER. THE CONTACT STATED THAT HER TRANSMISSION FAILED WHILE DRIVING 30 MPH. THE DEALER INFORMED HER THAT THERE IS WARRANTY EXPIRED THAT COVERED THE TRANSMISSION. THE VEHICLE HAS A CVT TRANSMISSION AND, ACCORDING TO THE NHTSA WEBSITE, THERE ARE MANY OTHERS WITH THIS SAME FAILURE. THE COMPUTER CHIP WAS REPLACED THREE TIMES AFTER STALLING ON THREE SEPARATE OCCASIONS PRIOR TO THE TRANSMISSION FAILING. THE VEHICLE WAS CONSTANTLY SHUTTING OFF AND STALLING IN THE MIDDLE OF THE ROAD. THE CURRENT AND FAILURE MILEAGES WERE 57,600. UPDATED 02/01/08. *LJ THE CONSUMER STATED THE BATTERY ALSO NEEDED REPLACING AFTER 41,000 MILES. THE CONSUMER STATED THE REPAIRS COST HER $7,000. UPDATED 02/01/08 *TR

SEVERAL, THE AIR BAG WARNING LIGHT HAS ILLUMINATED MORE THEN TEN DIFFERENT TIMES, EACH TIME IT WAS REPAIRED BY THE DEALER (WESTCHESTER BMW/WESTCHESTER MINI) THE LAST FIX WAS AFTER THE NORMAL WARRANTY HAD EXPIRED AND REQUIRED MUCH FUSS TO GET IT REPAIRED FOR FREE. THE POWER STEERING PUMP SUDDENLY STOPPED WORKING WHILE DRIVING ON THE HIGHWAY. THE RADIATOR FAN WAS REPLACED TWO TIMES BY ME (CAR OUT OF WARRANTY) EVEN THOUGH I COMPLAINED TO THE DEALER WHEN THE CAR WAS STILL QUITE NEW ABOUT THE FREQUENCY OF THE FAN MOTOR'S STARTING AND STOPPING WHICH WILL SEVERELY SHORTEN THE LIFE OF ANY ELECTRIC MOTOR. THE WINDSHIELD STRESS CRACKED WHILE UNDER WARRANTY AND WAS REPAIRED. THE WINDSHIELD WIPED MOTOR HAS JUST FAILED DURING AN INCREDIBLE RAINSTORM. *JB

TL* - THE CONTACT OWNS A 2002 MINI COOPER. THE DRIVER AND PASSENGER DOORS WOULD NOT OPEN IF THE VEHICLE WAS LOCKED WITH THE REMOTE. THE DEALER WAS CALLED AND AN ESTIMATE FOR THE REPAIR WAS GIVEN OVER THE PHONE. THE COMPONENT THAT NEEDED TO BE REPLACED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGE WERE 18,500.

DURING A 10-MINUTE COMMUTE TO WORK, MY RIGHT REAR CONTINENTAL CONTITOURING CONTACT CH95 (GRAND TOURING ALL-SEASON) 175/65HR15, PURCHASED AND INSTALLED ON 6/29/06, FAILED. THE TREAD PORTION SEPARATED FROM THE TIRE SIDES. THE SIDES REMAINED ATTACHED TO THE WHEEL RIM. THE TREAD, MINUS THE TIRE SIDES, SEPARATED FROM THE WHEEL AND WAS FOUND OTHERWISE INTACT ON THE ROADSIDE BEHIND MY DISABLED VEHICLE. NO ACCIDENT OCCURRED AND NO DAMAGE OR PHYSICAL INJURIES WERE SUSTAINED. A CALL TO THE RETAILER (THE DEALERSHIP WHERE THE TIRES AND CAR WERE PURCHASED) RESULTED IN A RESPONSE SUGGESTING THAT SOME ROAD HAZARD CONTRIBUTED TO THE FAILURE AND THAT WOULD NOT BE CONSIDERED COMING UNDER THE TIRE WARRANTY. UPON SEEING THE FAILED TIRE, THE NC STATE TROOPER AND EMERGENCY ROADSIDE ASSISTANCE TECHNICIAN DISAGREED, FEELING THAT THE TIRE MIGHT BE DEFECTIVE. *JB

THE FRONT WINDSHIELD ON MY 2002 MINI COOPER S AUTO CRACKED SUDDENLY (WITH A POP) WHILE I WAS DRIVING ALONG THE FREEWAY, WITH NO APPARENT CAUSE--NO IMPACT SITE ON THE CRACK. THE CRACK ORIGINATES IN THE LOW/MIDDLE AREA OF THE WINDSHIELD, GOES UP ABOUT 2 INCHES, THEN SNEAKS TO THE PASSENGER SIDE ABOUT 5 INCHES. *JB

WINDSHIELD WIPERS FAILED WHILE DRIVING IN RAIN. THE DEALER DIAGNOSED PROBLEM AS WIPER MOTOR FAILURE. I NOTICED THAT THE WIPER MOTOR WAS EXPOSED DIRECTLY TO THE WEATHER AND MOISTURE BECAUSE IT IS LOCATED DIRECTLY UNDERNEATH THE COWL INTAKE AND I FELT THAT WAS THE CAUSE OF THE FAILURE. IT'S EXPOSED TO RAIN, SNOW, AND WINTER ROAD SALT SPRAY - EVEN WHEN THE VEHICLE IS NOT BEING DRIVEN. I OBTAINED THE REPLACEMENT PART AND NOTICED THAT IT HAD A PLASTIC SHIELD INSTALLED TO PROTECT THE MOTOR INDICATING THE MANUFACTURER DOES KNOW ABOUT THE PROBLEM AND HAS IMPLEMENTED CORRECTIVE ACTION. WHEN I CONTACTED BMW, THEY CLAIMED TO BE UNAWARE OF THE PROBLEM. BMW INSISTS ON CHARGING FOR THE REPAIR ($465.00) AND HAS NOT YET RECOGNIZED THE FACT THAT THERE IS A SAFETY DEFECT WITH THE VEHICLE. THERE IS ALSO A HIGH LIKELIHOOD THAT THERE ARE OTHER VEHICLES THAT COULD EXPERIENCE THE SAME FAILURE RESULTING IN LOSS OF LIFE. *NM

POWER STEERING PUMP FAILED. REPLACEMENT WAS REQUIRED AT 48,000 MILES. VIEWING THE MINI OWNERS WEBSITE REVEALED MANY SIMILAR SITUATIONS WHERE THE PUMP REQUIRED REPLACEMENT ON MANY 2002-2004 MODELS. THIS COULD LEAD TO SERIOUS SAFETY ISSUES. *NM

POWER STEERING MOTOR FAILURE ON MINI COOPER. 1 - WHILE DRIVING, THE STEERING BECAME VERY DIFFICULT, AT TIMES ALMOST IMPOSSIBLE. 2 - ONCE HOME WHILE PARKING THE CAR, SMOKE STARTED TO BILLOW OUR FROM UNDER THE HOOD. TURNED OFF THE IGNITION, SMOKE CONTINUED TO BILLOW AND GET THICKER, OPENED THE HOOD, HEARD A SIZZLING SOUND AND NOTICED THAT SOME OF THE WIRES WERE MELTING. IMMEDIATELY DISCONNECTED THE BATTERY, THE SMOKE STARTED TO DISSAPATE, THE NOISE STOPPED ETC. 3 - THE CAR HAD TO BE TOWED TO THE DEALER FOR REPAIR. ACCORDING TO THE TOW OPERATOR, BASED UPON THE CONDIDTION OF THE WIRING HARNESS, IF THE BATTERY HAD NOT BE DISCONNECTED QUICKLY, THE CAR WOULD HAVE CAUGHT ON FIRE. THE DEALER INFORMED US THAT THE POWER STEERING PUMP MOTOR HAD FAILED AND THAT MINI WOULD REPLACE THE PARTS AT NO CHARGE, BUT LABOR WOULD BE AT OUR COST. TOTAL PARTS WERE APPROXIMATLEY $1,000.00 WITH LABOR TOTALING ABOUT $400.00. THE CAR IS NOW FIXED AND OPERATING PROPERLY. *NM

I PURCHASED A PRE-OWNED MINI COOPER WITH 34,000 MILES ON IT. 5-SPEED TRANSMISSION. SHORTLY AFTER PURCHASE, I NOTICED A "STUDDER/HESITATION" ON TAKE OFF FROM A DEAD STOP IN FIRST GEAR. THIS HAPPENED ABOUT A DOZEN TIMES. I TOOK IT TO MY MECHANIC TO DEMONSTRATE THE PROBLEM. ON THE TEST DRIVE, THE CAR MADE A LOUD GRINDING NOISE AND ALL GEARS FAILED. THE CLUTCH AND GEAR SHIFT FELT NORMAL, BUT NO GEAR WOULD ENGAGE. THE CAR WAS ROLLING BACKWARDS DOWN A HILL INTO ONCOMING TRAFFIC. IT WAS TOWED TO THE LOCAL MINI DEALERSHIP WHERE IT WAS DETERMINED THAT THE TRANSMISSION HAD FAILED. AT THAT POINT THE CAR HAD 35,000 MILES ON IT. BECAUSE IT WAS 4 MONTHS OUT OF WARRANTY, MINI REFUSED TO PAY FOR THE REPAIR. I FOUND NUMEROUS ACCOUNTS OF THE MIDLAND TRANSMISSIONS BEING REPLACED UNDER WARRANTY. I WAS INFORMED THAT MY CAR RECEIVED THE NEWER GETRAG TRANSMISSION BECAUSE THE MIDLANDS WERE DISCONTINUED IN 2004 IN FAVOR OF THE MORE RELIABLE GETRAG TRANSMISSIONS. THE FAILURE OCCURRED WITH VERY LITTLE WARNING. IT WAS A DANGEROUS AND CATASTROPHIC FAILURE THAT RESULTED IN A CAR THAT SUDDENLY WOULD NOT MOVE IN TRAFFIC. *JB

MY WIFE HAS BEEN COMPLAINING OF INTERMITTENT LOSS OF POWER ASSIST. I DRIVE HER CAR VERY LITTLE HOWEVER I RECENTLY HAD THE PROBLEM HAPPEN TO ME. ONE OF MY HOBBIES IS SPORT CAR RACING (MOST RECENTLY AT SUMMIT POINT RACEWAY IN WV) SO I DO EXPECT THE UNEXPECTED HOWEVER IT IS SO INTERMITTENT IT IS OFTEN FORGOTTEN. IT WILL BE FINE FOR WEEKS THEN IT HAPPENS AGAIN. THOUSANDS OF REPORTS IN THE UK AND CANADA ISSUED A RECALL. YOU DON'T LOSE YOUR STEERING JUST THE ASSIST. NEXT TIME YOU ARE ALONE ON A BACK ROAD WITH A CURVE TURN YOUR CAR OFF AND YOU WILL SEE WHAT THE DESCRIBED PROBLEM FEELS LIKE. LETS NOT HAVE A SERIOUS INCIDENT BEFORE BMW RESOLVES THIS ISSUE. THIS HAS BEEN GOING ON FOR YEARS. *TR

WITH ONLY 24000 TOTAL MILES ON THE 2002 MINI COOPER-S ALL 4 BRAKES AND ROTORS WERE FAILING, WORN BEYOND LIMITS AND REQUIRED REPLACING. NOT COVERED BY WARRANTY DUE TO VEHICLE BEING OLDER THAN 3 YEARS AT THE TIME. *TR

THIS IS A FOLLOW-ON TO INVESTIGATION PE05053 ORIGINALLY OPENED ON 09/27/2005. I TOO HAVE EXPERIENCED INTERMITTENT ILLUMINATION OF THE AIR BAG WARNING LAMP ON MY MY 2002 MINI COOPER. THE INCIDENTS OF INTERMITTENT AIRBAG WARNING LAMP ILLUMINATION STARTED ON 12 FEB 06 AND HAVE CONTINUED SINCE THAT TIME. THE LAMP ILLUMINATION IS INTERMITTENT AND NOT STEADY. SINCE I LIVE 220+ MILES FROM THE NEAREST BMW/MINI DEALER I HAVE NOT BROUGHT THE CAR IN FOR SERVICE OR FURTHER INVESTIGATION. NO CONSEQUENCES OTHER THAN THE MINOR ANNOYANCE OF THE ILLUMINATED LIGHT ON HAVE OCCURRED, ALTHOUGH I AM CONCERNED THAT ONE OR MORE AIRBAGS MAY NOT INFLATE IN CASE OF IMPACT OR CRASH. *JB

TL* THE CONTACT OWNS A 2002 MINI COOPER S. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE FAILED TO SHIFT GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE SHIFT LINKAGE HAD FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 02V201000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. THE VIN WAS UNAVAILABLE.

TWO-CAR CRASH AT AN INTERSECTION - AIRBAGS IN 2002 MINI COOPER S FAILED TO DEPLOY. CAR 1 (2002 MINI COOPER S) WAS DRIVING WEST ON TOTTEN POND RD. IN WALTHAM, MA AT APPROX. 30 MPH, APPROACHING GREEN LIGHT AT INTERSECTION OF TOTTEN POND RD/WINTER ST AND WYMAN ST. CAR 2 (2001 CHEVY VAN) WAS TRAVELING IN OPPOSITE DIRECTION ON SAME ROAD (MPH UNKNOWN - APPROXIMATED AT 25 MPH) AND ATTEMPTED TO MAKE A LEFT HAND TURN ONTO WYMAN ST. IN FRONT OF CAR 1, STRIKING CAR 1 IN THE FRONT DRIVER'S SIDE QUARTER PANEL AND CAUSING DAMAGE TO ENTIRE DRIVER'S SIDE OF CAR1 (FRONT AND REAR QUARTER PANELS, DRIVER'S DOOR AND TIRES). I WAS THE OCCUPANT OF CAR 1 AND BECAUSE I WAS NOT WEARING A SET BELT, I WAS THROWN INTO THE DRIVER'S SIDE DOOR AND WINDOW, SHATTERING THE WINDOW COMPLETELY WITH MY HEAD AND WAS THEN THROWN INTO THE PASSENGER SEAT AFTER IMPACT. NONE OF THE SIX AIRBAGS IN THE 2002 MINI COOPER S DEPLOYED. AT A MINIMUM, FROM THE ANGLE OF THE ACCIDENT, THE DRIVER'S SIDE SEAT AIRBAG AND DRIVER'S SIDE CURTAIN AIRBAG SHOULD HAVE DEPLOYED FROM THE IMPACT. I WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE AND SUSTAINED MINOR HEAD INJURIES (MINOR CONCUSSION), MINOR CUTS TO MY HANDS AND BRUISING TO MY LEFT LEG. THE 2002 MINI COOPER S WAS UNDRIVEABLE AND WAS TOWED FROM THE SCENE OF THE CRASH. INSURANCE COMPANY CLAIM HAS BEEN FILED WITH MY INSURANCE COMPANY (LIBERTY MUTUAL) AND THE DRIVER OF CAR 2'S INSURANCE COMPANY (AMICA MUTUAL) WILL BE NOTIFIED. A POLICE REPORT IS ON FILE WITH THE WALTHAM POLICE DEPT. IN WALTHAM, MA. IT IS UNKNOWN WHAT WILL BE DONE TO CORRECT THE FAILURE, UNTIL THE INSURANCE CLAIM IS PROCESSED. *JB

TL* THE CONTACT OWNS A 2002 MINI COOPER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE POWER STEERING WOULD SUDDENLY MALFUNCTION CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING PUMP HAD OVER HEATED CAUSING THE POWER STEERING FLUID TO EVAPORATE. THE CONTACT INDICATED THAT SINCE 2012 THE POWER STEERING PUMP HAD BEEN REPLACED FIVE SEPARATE TIMES AND RECENTLY WITH THE NEW REDESIGN PUMP BUT THE VEHICLE CONTINUED TO HAVE THE SAME FAILURE OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

(1) EVENTS LEADING UP TO FAILURE - NORMAL WEAR AND TEAR, CAR DRIVEN 40K+ MILES (2) FAILURE & CONSEQUENCE - BOTH BEARINGS IN THE STEERING COLUMN BEGAN TO FAIL. DETAILS NOT EXACTLY AVAILABLE SINCE I DIDN'T HAVE THE OPPORTUNITY TO INSPECT THEM, BUT BEARINGS WOULD GRIND WHEN TURNING THE STEERING WHEEL. DEALER TOLD ME THAT THESE WOULD NOT IMPACT DRIVING SAFETY, IF NOT, WHAT IS THEIR PURPOSE? (3) CORRECTIVE ACTION - DEALER REPLACED BOTH BEARINGS SINCE CAR IS STILL UNDER WARRANTY (50K MILES). I INQUIRED WITH DEALER IF MINI HAS EITHER IMPROVED THE DESIGN OF THE REPLACEMENT BEARINGS OR IF THE ORIGINAL BEARINGS HAD BEEN IMPROPERLY INSTALLED. DEALER STATED THAT NEITHER WAS THE CASE AND THAT IT ISN'T/WOULDN'T BE UNUSUAL FOR STEERING BEARINGS TO FAIL AFTER 40K MILES, WHICH BY TODAY'S STANDARDS IS COMPLETELY FALSE!. *JB

2002 MINI COOPER CLUTCH AND TRANSMISSION FAILURE AT 68,000 MILES. NM

I HAVE 2002 MINI COOPER ORIGINAL OWNER AND I HAD WINDSHELD, TRANSMISSION REPLACED. MAIN ISSUE I STILL HAVE IS STREERING LOOSE POWER. I GOT A LETTER FROM MINI SAID IT EXTENDED WARRANTY NOT A RECALL. MINI CO. NEVER RECALL ANY ISSUES. CALL DEALER FOR THIS STREERING PROBLEM BUT MY 2002 MINI IS NOT UNDER THIS CAMPAIGN. I HAVE THAT STREERING LOOSE POWER MIDDLE OF DRIVING BUT THIS IS NOT EVEN RECALL? I HAVE TO PAY FOR DIAGNOSE FEE FOR EXTENSION WARRANTY PER DEALER. MINI/BMW WILL NOT RECALL THIS ISSUE UNTIL DRIVERS GET SERIOUSLY HURT. *TR