2016 Mitsubishi Outlander Complaint Log

I WENT INTO MY DEALERSHIP FOR AN OIL CHANGE SATURDAY 9/7/19 AND AFTER I LEFT WITHIN A FEW HOURS A "TRANSMISSION SERVICE REQUIRED" ALERT CAME ON THE CAR BEGINS TO STUTTER AS I ACCELERATE AT A CERTAIN LEVEL AND THEN LATER THE ENGINE LIGHT. I COULD NOT GO BACK THE SAME DAY BECAUSE THEY HAD CLOSED.SUNDAY I HAD MY NEIGHBORHOOD MECHANIC RUN THE SCANNER ON THE CAR AND THE CODE ABOUT A TRANSMISSION PRESSURE SWITCH SENSOR WAS READING. MONDAY MORNING I CALL THEM AS SOON AS THE SERVICE CENTER OPENS AND THEY TELL ME TO BRING IT IN. WHEN I BRING IT IN, I WAIT ABOUT AN HOUR OR SO AND THEY COME TELL ME I NEED A NEW TRANSMISSION, WE HAVE ORDERED THE PART THAT WILL COME IN ON WEDNESDAY. I LEAVE TO GO BACK TO WORK WHICH WAS ABOUT 40 MILES AWAY FROM THE DEALERSHIP AND THE CAR COMPLETELY STALLS AS IM MAKING A U-TURN TO MY JOB'S PARKING LOT.

MY NAME IS [XXX], E-MAIL ADDRESS IS [XXX]. I WAS AT THE VICTORY MITSUBISHI DEALER FOR SERVICE ON 7/20/19. I COMPLAINT ABOUT HESITATION AND REDUCE POWER WHEN ACCELERATING. I TOLD THEM ABOUT THE NHTSA CAMPAIGN NUMBER: 16V563000 AND MITSUBISHII RECALL NUMBER SR-16-006 ON THIS SAFETY ISSUE, THEY REFUSED TO ENTERTAIN THIS POTENTIAL RISK BECAUSE MMNA DID NOT LIST MY VIN NUMBER AS POSSIBLE VEHICLE COVERED BY THIS RECALL. THEY INSTEAD OFFERED TO CHARGE ME THE THROTTLE BODY CLEANING AND CHANGE THE TRANSMISSION FLUID. I PAID FOR THE TRANSMISSION FUEL CHANGE AT APPROXIMATELY 26.600 MILES IN ADVANCE OF THE MAINTENANCE SCHEDULE. THE CAR IS STILL HESITATING AT VARIOUS TEMPERATURES. I NEED THIS FIXED!! AND I WOULD LIKE AN APOLOGY FROM THE FACTORY TRAINED SERVICE TECHNICIAN THAT DID NOT LISTEN TO MY COMPLAINT! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHILE THE CONTACT'S HUSBAND WAS DRIVING 45 MPH, HE HEARD AN ABNORMAL NOISE AND THE VEHICLE BEGAN TO DECELERATE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MANAGED TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD BEFORE THE ENGINE SHUT OFF. THE CONTACT WAITED A COUPLE OF MINUTES BEFORE RESTARTING THE VEHICLE AND THEN DROVE HOME. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V563000 (POWER TRAIN). THE CONTACT CALLED MARK MITSUBISHI PHOENIX (LOCATED AT 1901 E BELL RD, PHOENIX, AZ 85022, (602) 888-2840) AND AN APPOINTMENT WAS SCHEDULED FOR JULY 20, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 53,000.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT STATED WHEN DRIVING AN UNKNOWN SPEED, THE ACCELERATOR PEDAL FAILED TO RELEASE. THE CONTACT STATED SHE DEPRESSED THE BRAKE PEDAL BUT FAILED TO STOP THE VEHICLE CAUSING IT TO CRASH INTO A PARKED VEHICLE. THE CONTACT STATED NO WARNING LIGHTS ILLUMINATED BEFORE THE FAILURE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAINED ANY INJURIES OR SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHEN DRIVING YOU FEEL THAT SUDDENLY THE VEHICLE STARTS JERKING, AND WHEN GOING ON AN UPHILL THE VEHICLE LOOSES POWER, SLOWS DOWN AND MAY EVEN STOP COMPLETELY. THIS IS VERY DANGEROUS SPECIALLY IF YOU DRIVING IN THE MIDDLE OF THE FREEWAY; THE CARS BEHIND YOU CAN HIT YOU AT FULL SPEED WHICH IN WORST CASE IT COULD BE FATAL. IT STARTED HAPPENING WHEN MY CAR HAD ABOUT 110K MILES AND WHEN I TOOK IT TO THE DEALER THEY TOLD ME IT WAS NOT COVERED UNDER THE WARRANTY DUE TO THE MILEAGE AND THEY GAVE ME AN ESTIMATE OF ABOUT $8,000 TO REPLACE THE TRANSMISSION. *TR

VEHICLE STALLED ON CITY ROAD, WAS ABLE TO RESTART. AND PULL INTO PARKING LOT WHEN IT STALLED AGAIN, ALL WARNING LIGHTS WERE ILLUMINATED IN VEHICLE. WAS NOT ABLE TO RESTART THIS TIME, VEHICLE WAS COMPLETELY DEAD.COULD NOT MOVE SHIFTER TO ANY POSITION, STUCK IN PARK VEHICLE WAS TOWED TO MITSUBISHI DEALERSHIP. VEHICLE WAS AT DEALERSHIP FOR 7 DAYS, DEALERSHIP SAID IT WAS A BAD RELAY THAT PREVENTED COMMUNICATION WITH COMPUTER.

THE DOORS DO NOT LOCK AUTOMATICALLY AFTER REACHING A CERTAIN SPEED, THE DRIVER MUST ALWAYS LOCK THE DOORS MANUALLY, THERE IS NO SETTING TO HAVE THEM LOCK AFTER DRIVING, IF YOU DO LOCK THEM MANUALLY THEY WILL UNLOCK, SOMETIMES WHILE IN MOTION.

EMERGENCY BRAKE DOES NOT ENGAGE DUE TO ACTUATOR LEVER ON CALIPER BEING STUCK. THERE IS AN OPEN RECALL FOR THIS ISSUE WITH VEHICLES MATCHING MY MAKE, MODEL AND YEAR BUT MY VEHICLE DOES NOT SEEM TO BE INCLUDED IN SAID RECALL. THIS ISSUE WAS NOTICED WHEN THE EMERGENCY BRAKE WAS LIFTED BUT THE VEHICLE CONTINUED TO BE ABLE TO ROLL WHILE IN MY DRIVEWAY.

WHEN IT RAINS OR AFTER CAR WASH GAS FILL COMPARTMENT IS FULL OF WATER. THERE IS NO DRAIN IN THERE AND THE WATER SLOSHES AROUND UNTIL IT FINALLY EVAPORATES. WORRIED ABOUT WATER ENTERING FULL TANK. MY GUESS IS THAT THEY FORGOT TO INSTALL A DRAIN HOLE OR TUBE. SINCERELY:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN DRIVING THE DOORS DON'T LOCK AUTOMATICALLY, I HAD SOMEONE(STRANGE R) WALK UP TO MY CAR AND OPEN THE DOOR WHILE AT STOP LIGHT. I JUST KNEW THE DOORS LOCK AUTOMATICALLY AS MY PAST SATURN, CHEVY, FORD CAR PURCHASES. I ASK MITSUBISHI DEALERSHIP AND THEY SPECIFIED THAT MY YEAR MODEL WASN'T BUILT WITH AUTO LOCKS. ALSO, THE DOOR PANELS DOOLIGHT UP AT NIGHT WHEN DRIVING, MAYBE IT'S AN ELECTRIC MATTER TOO.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHILE DRIVING 55 MPH, THE CONTACT CRASHED INTO AN ANIMAL ON THE DRIVER'S SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 139,000.

MY ENGINE HAS GOTTEN LOUDER AND VIBRATES AT LIGHTS. WAS TAKEN TO THE DEALER THEY CLAIM NO CODES BUT IT IS LOUDER AND TICKING AND HAS LOST MORE POWER TO THE ENGINE THAN BEFORE. THE CAR HESITATES AND SMELLS HOT LIKE A PART IS HOT

MY SEAT HINGES THAT ADHERE TO THE FLOOR HAVE RUSTED ON THE DRIVER SEAT

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THERE WAS A DELAY WHENEVER THE GEARS WERE SHIFTED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

HESITATIONS DURING ACCELERATION, ENGINE STALLS, ELECTRICAL DOESNT WORK PROBERLY LIKE USB

WHEN DRIVING THE HEATER WILL SHUT OFF AS THE ENGINE LOOSES POWER AND THEN START BACK UP AND THE POWER WILL PICK BACK UP. IT IS NOT DUE TO HAVING THE HEAT FEATURE ON AUTO I DO NOT USE THAT FEATURE.

LOW BEAM HEADLIGHT BULBS HAVE BURNED OUT FOR THE 2ND TIME SINCE I HAVE BOUGHT THIS CAR IN 1 YEARS TIME. LAST TIME WAS SEPTEMBER 2018 AND NOW AGAIN DECEMBER 2018. THERE IS NO WATER OR CONDENSATION INSIDE OF THE ASSEMBLY. JUST REPLACING BOTH BULBS AND THEY WILL WORK AGAIN, BUT FOR HOW LONG?

ANYTIME WHEN I'M DRIVING MY VEHICLE I HAVE TO CONTINUOUSLY RELEASE MY FOOT OFF THE GAS PEDAL FOR IT TO ATTEMPT TO SHIFT INTO THE NEXT GEAR OTHERWISE IT CONTINUES TO REV UP THE RPMS. ALSO I PARKED MY CAR TURNED IT OFF AND AS I WAS GETTING OUT OF THE VEHICLE IT THE VEHICLE MADE A SOUND AS IT WAS TRYING TO START BUT WAS STRUGGLING. THEN IT STOPPED. WHILE DRIVING THE STEERING WHEEL SHAKES WHEN BRAKING

TL* THE CONTACT OWNED A 2016 MITSUBISHI OUTLANDER. WHILE DRIVING 35 MPH, THE CHECK ENGINE, ABS, AND TEMPERATURE WARNING INDICATORS ILLUMINATED. WHILE DEPRESSING THE BRAKE PEDAL TO SLOW THE DOWN, THE VEHICLE FAILED TO STOP AND CRASHED INTO A CEMENT BARRIER. THE CONTACT SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V609000 (ELECTRICAL SYSTEM). THE CONTACT CALLED DON JACKSON CHRYSLER DODGE JEEP RAM AT (770) 969-7259 (LOCATED AT 3950 JONESBORO RD, UNION CITY, GA 30291) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. PARTS DISTRIBUTION DISCONNECT.

WHILE DRIVING, WHEN YOU TAKE YOUR FOOT OFF YOUR ACCELERATOR, THE TRANSMISSION MAKES A ROARING NOISE TRYING TO SLOW DOWN THE CAR. TOOK IT INTO THE DEALERSHIP SERVICE FOR THEM TO LOOK AT IT. THEY SAID THAT ITS THE TRANSMISSION AND THEY HAVE SEEN ALOT OF OUTLANDERS WITH MY YEAR COMING IN HAVING TO GET THE ENTIRE TRANSMISSION REPLACED. THEY ARE SURPRISED THAT THERE HASN'T BEEN A RECALL ON THE ISSUE SINCE ITS HAPPENED SO FREQUENT WITH THE 2016 OUTLANDERS

DRIVE 2016 MITSUBISHI OUTLANDER SPORT. OCT 2018 STARTED EXPERIENCING PROBLEMS WITH THE FUEL GAUGE SENDER BEHAVING ERRATICALLY. FILL WITH GAS AND MAY SHOW FULL TANK OR 3/4 TANK, WITHIN LESS THAN MILE THE MILES UNTLL NEXT FILL WILL JUMP UP. WHILE DRIVING IT WILL JUMP ALL OVER THE PLACE - IN LESS THAN BLOCK IT WENT FROM 390 TO 440. HAS BEEN AS HIGH AS 460. THE LAST TIME I TOOK IT IN I WENT OVER 300 MILES WITH THE FUEL GAUGE SHOWING 3/4 FULL. HAS A 16 GALLON TANK SO ON 4 GALLONS I WOULD HAVE AVERAGED ABOUT 75 MILES TO THE GALLON. HAVE INCLUDED CHART OF ONE FILL UP SHOWING THE MILEAGE AND WHAT THE FUEL GAUGE SHOWS FOR MILES TO NEXT FILL. HAVE ALSO INCLUDED SOME PICTURES TO SHOW DIFFERENCES. SOME INSTANCES I PARK THE CAR AND IT WILL SHOW THE MILES TO FILL AND WHEN I START IT AGAIN THAT WILL HAVE RISEN BY 10'S OR DROPPED BY 10'S. DRIVE 7 MILES ONE WAY TO WORK AND IT HAS GIVEN AS MANY ARE 6 DIFFERENT READINGS DURING THE DRIVE. HAS BEEN ONE YEAR AND STILL NO FIX AND AM AFRAID OF WHAT WILL HAPPEN NEXT. THIS HAPPENS AT ALL DIFFERENT TIMES - DRIVING ON HIGHWAY, CITY STREETS, TURNING, STRAIGHT. NO CONSISTENCY, JUST HAPPENS. HAVE TAKEN IT TO THE DEALER SEVERAL TIMES - THEY KEPT IT TWICE FOR A WEEK EACH TIME - AND THEY SAY THERE IS NOTHING WRONG. ALSO CALLED MITSUBISHI AND THEY SAY DEALER CONTACTED THEM AND THERE IS NOTHING WRONG WITH THE VEHICLE. AT WITS END ON WHAT TO DO WITH IT. ANY HELP??? VEHICLE HAD JUST OVER 20,000 MILES WHEN BEGAN - CURRENTLY HAVE JUST OVER 24,000. THANK YOU

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHEN THE CONTACT PRESSED THE BUTTON TO OPERATE THE TAILGATE, THE TAILGATE OPENED, BUT THEN SUDDENLY CLOSED AS THE LIFTS FRACTURED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 16V867000 (STRUCTURE). THE VEHICLE WAS TAKEN TO CHERRY HILL MITSUBISHI (1805 MARLTON PIKE W, CHERRY HILL, NJ 08002, 856-471-1057) WHERE IT WAS DIAGNOSED THAT THE TAILGATE STRUTS WERE INOPERABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 77,035.

The contact owns a 2016 Mitsubishi Outlander. The contact stated while driving at various speeds, the brakes made a loud sound whenever the brake pedal was depressed. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the rear rotors needing to be replaced. The vehicle was repaired. The contact stated that two years later, the failure recurred. The vehicle was then taken to a local dealer where it was diagnosed with the rotors and the brakes needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to a local dealer. The failure mileage was approximately 26,907.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHILE DRIVING VARIOUS SPEEDS, THE PARKING BRAKE HANDLE WAS LEVERED, BUT FAILED TO STICK. THE CONTACT MENTIONED THAT THERE WAS A CLICKING NOISE COMING FROM THE PARKING BRAKE HANDLE. IN ADDITION, THE WINDSHIELD WIPERS WERE HESITANT AND FAILED TO OPERATE IN A TIMELY MANNER. THE CONTACT ALSO NOTICED WATER LEAKING FROM THE WINDSHIELD WIPERS. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 18V103000 (VISIBILITY) AND 18V070000 (PARKING BRAKE). THE APPROXIMATE FAILURE MILEAGE WAS 41,892.

I PURCHASED MY CAR IN SEPTEMBER 2015 BRAND NEW. I HAVE HAD TO REPLACE MY HEADLIGHTS 3 TIMES NOW. TO ME THAT ISN'T NORMAL.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER SPORT. WHILE DRIVING 5 MPH AND MAKING A TURN, THE STEERING WHEEL JERKED AND THE VEHICLE CRASHED INTO A POLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE FACE AND RIBS. MEDICAL ATTENTION WAS PROVIDED AT THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (ARNIE BAUER BUICK GMC CADILLAC, 5525 MILLER CIRCLE DRIVE, MATTESON, IL 60433), BUT WAS NOT DIAGNOSED. THE DEALER ADVISED THE CONTACT TO TAKE THE VEHICLE TO AN AUTO BODY REPAIR SHOP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHILE DRIVING 50 MPH ON THE INTERSTATE, THE SUN ROOF SHATTERED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE FAILURE MILEAGE WAS 64,000. *BF *TR

COLLISION GOING 40 MPH HIT A STOPPED VEHICLE. WHOLE FRONT END BUCKLED LEAVING OVER 7G IN DAMAGE. AIR BAGS DID NOT DEPLOY

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND LOST POWER WITHOUT WARNING. THE CONTACT CALLED FORD OF PORT RICHEY AT (727) 478-0975 (LOCATED AT 10715 US-19, PORT RICHEY, FL 34668) WHERE THE DEALER STATED THAT NO RECALL WAS ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V609000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN; HOWEVER, A FREE DIAGNOSTIC OFFER WOULD BE MAILED. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

AT TIMES, WHEN PRESSING THE GAS TO GO FROM A STOP MY VEHICLE WILL TRY TO STALL AND NOT GO, I HAVE TO LET OFF THE GAS AND PRESS AGAIN AND HOPE IT PICKS UP THAT TIME

LOCKS STOPPED WORKING 1 YEAR AFTER PURCHASING MY VEHICLE, THE DRIVERS SIDE FRONT AND BANK LOCKS STOPPED WORKING FIRST THEN THE PASSENGER SIDE FRONT DOOR LOCK STOPPED WORKING

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER SPORT. WHILE DRIVING APPROXIMATELY 5 MPH, THE DRIVER'S DOOR OPENED INDEPENDENTLY AND WAS DAMAGED. THE VEHICLE WAS TAKEN TO CHARLESTON MITSUBISHI (7010 MACCORKLE AVE SW, JEFFERSON, WV 25177, (304) 721-8316) TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY THE MANUFACTURER TO FILE A CLAIM WITH THE INSURANCE PROVIDER TO REPAIR THE DOOR DAMAGE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,156. ...UPDATED 11/12/17/*BF *JS

WATER LEAK THROUGH ROOF ANTENNA.CERRITOS MITSUBISHI UNABLE TO REPAIR.

WATER IS LEAKING THROUGH THE INTERIOR ROOF AND SIDES OF SUV. THE HEADLINER IS DAMAGED WITH WATER STAINS, FLOORS SOAKING WET IF IT RAINS HEAVY.

I PURCHASED A 2016 MITSUBISHI OUTLANDER IN 9/2015 FROM LARRY J MITSUBISHI. IN AUGUST OF 2016, WE RECEIVED A LETTER ABOUT A RECALL(SR−16−006 ON THE TRANSMISSION. THE ISSUE IS A MAJOR SAFETY HAZARD THAT CAN CAUSE A CRASH IN THE MIDDLE OF HIGHWAY USE, INTERSECTION OR HEAVY FLOWING TRAFFIC. UPON THE RECALL, WE TOOK VEHICLE TO LARRY J IN 9/2016 TO HAVE A THE PROPOSED FIX TO RE FLASH THE SOFTWARE. VEHICLE DROVE GREAT UNTIL 08/2017, WITH HESITATION AND SLUGGISH ACCELERATION. WE TOOK VEHICLE TO SAME DEALERSHIP TO HAVE IT INSPECTED ON 08/10/2017. IN SPEAKING WITH SERVICE ADVISOR, THE TRANSMISSION WAS HAVING THE SAME ISSUE AND PERFORMED FIX, RE FLASH, AS NOTED IN THE RECALL BULLETIN. WE THEN DROVE VEHICLE ON 08/12/2017 TO MILLEDGEVILLE, GA(4 HOURS FROM HOME) AND BEGAN NOTICING HESITATION AND ACCELERATION ISSUES WHEN ARRIVING ABOUT AN HOUR FROM OUR DESTINATION. UPON LEAVING THAT EVENING TO HEAD BACK TO CHARLOTTE(4 HOURS FROM HOME) THE VEHICLE TOOK A LONG TIME TO PICK UP SPEED AT LIGHTS AND INTERSECTIONS. ENGINE LIGHT CAME ON AND I WAS ABLE TO PULL INTO AUTO ZONE AND CAPTURE ERROR CODES. WE CHECKED INTO HOTEL AND PLANNED TO LEAVE IN THE MORNING. THE NEXT MORNING, DROVE NOT IN 1/8 OF A MILE AND VEHICLE STALLED OUT AT AN INTERSECTION AND HAD TO BE PUSHED OFF THE ROAD. THIS IS A VERY DANGEROUS SITUATION WHEN YOU ARE DRIVING 70MPH AND HAVE TO SLOW DOWN AND CANNOT PICK BACK UP AND SEE 16-WHEELER AND LARGE SUV'S COMING BEHIND YOU OR GOING 45 MPH AND THE VEHICLE JUST STALLS IN THE MIDDLE OF THE INTERSECTION. TO MAKE MATTERS WORSE, MITSUBISHI CORPORATION IS OF ANY HELP WHEN SEEING ANY REIMBURSEMENT FROM OUT OF POCKET EXPENSES. I HAVE DOCUMENTS ON A WORD DOCUMENT WITH PHOTOS, REPAIR ORDERS, RECEIPTS ETC.

WHEN I GO TO PULL OUT IT WILL NOT ACCELERATE ALMOST COMING TO A DEAD STOP AND IT WILL NOT CHANGE GEARS IT WILL ALMOST RED LINE.. YOU HAVE TO LET OFF THE GAS TO GET IT TO CHANGE GEARS AND WHILE DRIVING ON AN INTERSTATE MY CAR JUST STOPPED ALSO WHEN YOU HIT YOUR BREAKS OR HIT A BUMP IN THE ROAD IT PULLS TO ONE SIDE. ALSO WHEN I FIRST PURCHASED MY CAR THE IGNITION WAS BROKEN ON THE INSIDE WHICH CAUSED MY KEY TO GET STUCK. AND TO THIS DAY I AM STILL HAVING PROBLEMS WITH MY CAR PLUS THE BEVELS ON MY DASH BOARD WAS BROKEN

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. ON TWO OCCASIONS, WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL AND BRAKES LOCKED UP WITHOUT WARNING. THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL AND DAMAGED THE BUMPER. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. ON ANOTHER OCCASION, WHILE DRIVING, THE ENGINE LOCKED UP AND THE BRAKES FAILED TO RESPOND. AS A RESULT, THE VEHICLE ROLLED BACKWARDS INTO A TELEPHONE POLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SKYLAND AUTO GROUP (255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806 (828) 667-5213), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. THE VIN WAS UNAVAILABLE.

WITH JUST 2,000 MILES ON THE SUV, THE DRIVER'S SIDE LOW BEAM HEADLIGHT BURNED OUT. REPLACED IT. AT 20,000 MILES, BOTH LOW BEAMS BURNED OUT AT THE SAME TIME. REPLACED THEM. AT 30,000, BOTH LOW BEAMS BURNED OUT AGAIN, AT THE SAME TIME. REPLACED AND CONTACTED DEALER WITH, SO FAR, NO RESPONSE. I'VE OWNED ALMOST 10 VEHICLES OVER THE YEARS - INCLUDING HIDS AND HALOGENS - AND HAVE NEVER HAD HEADLIGHTS BURN OUT THIS QUICKLY OR AT EXACTLY THE SAME TIME.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO WILLIAM LEHMAN MITSUBISHI OF MIAMI (21000 NW 2ND AVE, MIAMI, FL 33169) AND WAS INFORMED THAT THEY DID NOT HAVE THE PARTS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE CONTACT SHOULD GO BACK TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 11/06/17*LJ THE VEHICLE WAS REPAIRED. *JS

THE SHIFTER ASSEMBLY CAME APART AFTER I SHIFTED FROM PARK TO DRIVE. PLASTIC PIECES AND INDICATOR COVERS POPPED OUT THROUGH THE CENTER CONSOLE AND WERE VISIBLE. WHILE I WAS DRIVING THE BUNCHED UP PLASTIC PIECES WOULD CAUSE MY VEHICLE TO GO INTO NEUTRAL, AND I WOULD HAVE TO HOLD MY SHIFTER IN DRIVE TO PREVENT IT FROM SLIPPING BACK INTO NEUTRAL . UPDATED 10/25/17*LJ

AT APPROXIMATELY 18,500 MILES I NOTICED THAT THERE WAS VIBRATION IN BOTH THE STEERING WHEEL AND BRAKE PEDAL WHEN BRAKING. BASED ON THE MILEAGE I FIGURED IT MUST BE SOMETHING WRONG OUTSIDE OF THE BRAKES - TOOK IT IN FOR SERVICE AT JEFF D'AMBROSIO AND WAS TOLD THAT I NEEDED FRONT ROTORS, BACK ROTORS AND BACK BRAKE PADS - AND THEY WOULD NOT BE COVERED UNDER THE WARRANTY. I TOOK IT TO SOMEONE ELSE TO SERVICE THE VEHICLE (KEPT THE PARTS) AND REPLACED THE FRONT BRAKES AND ROTORS AND WILL HAVE THE BACK DONE THIS WEEKEND - PARTS WERE NOT AVAILABLE. THE FRONT DRIVER SIDE BRAKES SHOWED UNEVEN WEAR WITH THE INNER BRAKE PAD WEARING AT AN ANGLE...THIS IS NOT NORMAL WEAR AND TEAR.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO OXNARD MITSUBISHI (1345 N OXNARD BLVD, CA 93030, PHONE NUMBER: (805) 483-5555), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. AFTER OPENING AND CLOSING THE REAR DRIVER SIDE DOOR, THE REAR DOOR OPEN INDICATOR ILLUMINATED. THE CONTACT HAD TO OPEN AND CLOSE THE DOOR THREE TIMES IN ORDER FOR THE WARNING INDICATOR TO DIM. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST 30 TIMES ON ALL FOUR DOORS OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE MITSUBISHI MOTORS DEALER LOCATED IN PATCHOGUE, NY, BUT WAS NOT REPAIRED BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED NOTIFICATION IN JUNE OF 2017. THE DEALER (SPRINGFIELD MITSUBISHI, 313 BALTIMORE PIKE, SPRINGFIELD, PA 19064) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND THEY WERE UNABLE TO INFORM WHEN PARTS WOULD BE MADE AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/06/17*LJ *CN

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MITSUBISHI OF COCONUT CREEK, COCONUT CREEK, FLORIDA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MITSUBISHI MOTORS OF KENNEWICK, WASHINGTON WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V233000 (LATCHES/LOCKS/LINKAGES) AND 17V609000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BOWLING GREEN MITSUBISHI AT (888) 273-0134 LOCATED AT 2205 SCOTTSVILLE RD, BOWLING GREEN, KY 42104 AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (PARTS DISTRIBUTION DISCONNECT).

2016 MITSUBISHI OUTLANDER. CONSUMER WRITES IN REGARDS TO STALLING ENGINE. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL. *JS