2016 Mitsubishi Outlander Complaint Log

WHEN BRAKING THE CAR SHAKES AND HAS SINCE I BOUGHT IT IN 2017. THE CAR WILL PULL ALL OVER THE ROAD

NEW LESS THEN 3000 MILES, TRAVELING ON UTAH HIGHWAY 65-80MPH IN COLD WINTER WEATHER. THE AIRBAG SYSTEM MAINTENANCE NEEDED WARNING COMES ON RANDOMLY, CAUSE UNKNOWN. HOWEVER WE NOTICED WHEN EVER WE ARE USING BOTH CHARGING OUTLETS IN THE FRONT TO CHARGE OUR PHONE AND IPAD WE HAD THE PROBLEM. WHEN WE UNPLUGGED THE CHARGERS THE PROBLEM STOPPED. BUT IT IS IMPORTANT TO NOTE THE AIRBAG SERVICE WARNING WOULD TURN ON FOR AN HOUR AND THEN SHUT OFF FOR THREE COME BACK ON FOR A FEW MINUTES AND SHUT OFF FOR AN HOUR IT WAS ALWAYS VERY RANDOM WHEN AND HOW LONG IT TURNED ON. BUT ONE THING WE ARE CERTAIN OF IS IT DID NOT HAPPEN AND ONLY HAPPENED WHEN BOTH CHARGING OUTLETS WERE BEING USED.

NOISE COMING FROM FRONT RIGHT WHEEL HAS BEEN CHANGE WHEEL BEARING HUB 2 TIMES SOUND LIKE METAL WITH METAL ROBING AND WE FIND OUT ALL OF THIS CAR EVEN THE 2017 ARE DOING THE SAME WE ARE AFRAID WILL BE A SECT YOU ISSUE AND CAN BE AN ACCIDENT BEEN IN THE WHEEL THE NOISE MAKE THE NOISE WHEN IS IN MOTION WE HAVE TAKE IT TO DEALER THE CORP DO NOT NOW HOW TO FIXE OR WHAT IS HAPPENING

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT END OF THE VEHICLE STARTED VIBRATING VIOLENTLY AND THERE WAS A LOUD NOISE WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,640. UPDATED 03/03/17*LJ *CN

ON 9/19/2016, I PURCHASED A NEW 2016 MITSUBISHI OUTLANDER GT AWC. ON 10/3, WE TOOK IT THROUGH ITS FIRST CAR WASH. DURING THE WASH, WATER DRIPPED ONTO MY FACE FROM THE SUNROOF. AFTER THE WASH, WE NOTICED WATER INSIDE OF THE VEHICLE ON THE PASSENGER'S DOOR SURROUNDING THE SPEAKER NEAR THE WINDOW. WE PROVIDED PICTURES TO THE DEALERSHIP WHEN THE CAR WAS DROPPED OFF FOR THIS AND OTHER ISSUES ON 10/6. THE DEALERSHIP STATED THEY WERE UNABLE TO LOCATE ANY LEAKS AND I PICKED UP THE CAR ON 10/7. ON 10/8, THE VEHICLE LEAKED IN THE SAME LOCATIONS DURING RAINFALL. I EMAILED THE SERVICE DEPARTMENT; ATTACHED MORE PICTURES & VIDEO. THE DEALERSHIP SETUP AN APPOINTMENT FOR 10/13. THEY WERE UNABLE TO ADDRESS THE LEAKS AND BROUGHT IN A THIRD PARTY SPECIALIST. THE SPECIALIST CLAIMED TO RESOLVE THE LEAKS ON 10/17. ON 10/27, I TOOK THE VEHICLE THROUGH ITS SECOND CAR WASH. IT LEAKED, ONCE AGAIN. I TOOK (AND PROVIDED) SEVERAL MORE PICTURES AND A VIDEO. ON 10/31, I RETURNED THE VEHICLE TO THE SERVICE DEPARTMENT FOR THE THIRD TIME. I WAS TOLD THAT THE THIRD PARTY SPECIALIST HAD BEEN SCHEDULED TO REASSESS THE VEHICLE ON 11/1. I REQUESTED THAT THE DEALERSHIP TAKE THE VEHICLE THROUGH THE SAME CAR WASH I'D USED TO CONFIRM IT NO LONGER LEAKED ONCE THE SPECIALIST WAS DONE. ON 11/2, I RECEIVED AN UPDATE THAT THE SPECIALIST HAD RESOLVED 'A FEW MORE LEAKS'. THE DEALERSHIP PLANNED TO TAKE THE VEHICLE TO THE CAR WASH ONCE SOME PAINT-RELATED ISSUES WERE ADDRESSED. I CALLED THE DEALERSHIP ON 11/5 AND THE ONLY UPDATE THEY WERE ABLE TO PROVIDE AT THAT TIME WAS THAT IT WAS NOT YET READY. EVEN IF THE VEHICLE DOESN'T LEAK DURING THE CAR WASH TEST, I STILL HAVE CONCERNS ABOUT UNRESOLVED LEAKS, WATER DAMAGE, AND\OR MOLD IN AREAS I CAN'T SEE (I.E. WITHIN THE DOOR). FURTHERMORE, I DON'T THINK I'LL EVER BE ABLE TO TRUST THE VEHICLE' THE LEAKS WERE NOT THE ONLY ISSUE; JUST THE MOST IMPORTANT.

ON A CONSTANT BASIS WHEN I'M DRIVING MY VEHICLE I HAVE TO CONTINUOUSLY RELEASE MY FOOT OFF THE GAS PEDAL FOR IT TO ATTEMPT TO SHIFT INTO THE NEXT GEAR OTHERWISE IT CONTINUES TO REV UP THE RPMS HIGHER AND HIGHER ON IT'S OWN AND IT'S AN AUTOMATIC TRANSMISSION. WHEN DRIVING UP HILL ON THE HIGHWAY I LITERALLY HAVE TO PUNCH THE GAS PEDAL OR HAVE IT FULLY DEPRESSED DOWN TO THE FLOOR TO GET THE VEHICLE TO HAVE ANY ACCELERATION TO MAKE IT UP THE HILL AND IT STILL LOOSES ANY POWER MOMENTUM YOU GIVE IT. I HAVE TAKEN MY VEHICLE TWICE TO THE DEALERSHIP FOR A.C. ISSUES FIRST THE SYSTEM BECAME CLOGGED AND STARTED TO LEAK INSIDE MY VEHICLE. NOW IT'S BLOWING HOT AIR ON THE MAX COLD SETTING. I HAVE REPETITIVELY TAKEN MY VEHICLE IN AFTER NOW 4 RECALLS FOR TOTALLY DIFFERENT ISSUES AND HAVE TOLD THEM OF MY ISSUES AND KEEP GETTING DISMISSED AND TOLD THAT IT'S NOTHING. I REACH OUT TO MITSUBISHI AND GET TOLD SOMEONE WILL CONTACT ME AND GET NO RESPONSE. I HONESTLY HAVE EXPERIENCED MORE BUT CAN'T THINK OFF THE TOP OF MY HEAD OTHER THAN I ALSO HAD TO REPLACE MY WINDSHIELD WITHIN THE FIRST YEAR OF OWNING IT FROM A SMALL CHIP. I HONESTLY DO NOT FEEL SAFE BEHIND THE WHEEL OF MY VEHICLE ESPECIALLY BEING AN EMPLOYEE WORKING AT A LEVEL 1 TRAUMA HOSPITAL AND HAVE TO RESPOND EFFICIENTLY AT TIMES BUT DO T FEEL THAT I CAN WITHOUT FEELING LIKE I AM PUTTING BOTH MYSELF AND OTHER DRIVERS AROUND ME AT RISK WHEN MY CAR SOMETIMES FEELS LIKE IT WON'T DO WHAT IT SHOULD. BEING I BOUGHT THIS CAR OFF THE DEALERSHIP LOT BRAND NEW FOR NEARLY $30K, I DON'T FEEL MITSUBISHI HAS OWNED UP MAKING THIS CAR READY FOR THE ROAD.

EVER SENSE I HAVE PURCHASED THIS VEHICLE IT HAS HAD A NOISE IN THE FRONT. IT SOUNDS AS IF IT IS COMING FROM THE CONTROL ARM. WHEN IT STARTED GETTING WORSE I CALLED TO TELL THE GUY I BOUGHT IT FROM AND HE SAID THERE WAS A LOT OF PEOPLE THINKING THIS, BUT IT IS JUST A NOISE FROM THE BOTTOM OF THE CAR. THIS ONLY HAPPENS IN REVERSE AND IT SOUNDS LIKE A POPPING NOISE COMING FROM THE BOTTOM PASSENGER TIRE. I WILL HAVE THIS LOOKED AT HOPEFULLY ON THURSDAY. ALSO, I HAVE A SMELL OF GAS COMING FROM THE ENGINE WHEN IT EITHER IDLES OR IS DRIVEN FOR A LONG PERIOD OF TIME. I WILL HOPEFULLY HAVE THIS CHECKED OUT AS WELL. ALSO, WHEN THE CAR IS TURNED OFF I SMELL ANTIFREEZE...BADLY IN THE CAR AND ALSO OUTSIDE OF IT NEAR THE GRILL. ALSO, THE TRANSMISSION DRAGS WHEN I TRY TO ACCELERATE OR IF IT HAS BEEN DRIVING FOR A LONG PERIOD OF TIME.

ON WED. SEPTEMBER 7, 2016, AVIS RENT A CAR AT HOBBY AIRPORT IN HOUSTON, TX RENTED THIS VEHICLE TO ME WITH AN OPEN SAFETY RECALL. I DIDN'T REALIZE IT UNTIL ~15 MINUTES AFTER I LEFT THE AIRPORT AND THE TIRE BLEW OUT ON THE FREEWAY. ONCE I WAS ABLE TO SAFELY GET OFF THE FREEWAY, I PULLED INTO A GAS STATION AND INSPECTED THE CAR. FINDINGS INCLUDE: 1) LOW TIRE GAUGE LIGHT ON (AFTER LEAVING THE AIRPORT, BEFORE THE TIRE BLEW OUT), 2) WHAT LOOKED LIKE DUCT TAPE ON BOTH SIDES OF THE WINDSHIELD, POSSIBLY INDICATING A NEW WINDSHIELD HAD RECENTLY BEEN INSTALLED 3) A BROKEN TAIL LIGHT ON THE LEFT REAR 4) THE KEY TAG HAD THE PHRASE "SAFETY RECALL" ON IT AND 5) THE TIRE BLEW OUT. I CALLED AVIS EMERGENCY ASSISTANCE AND TOLD THEM WHAT HAPPENED AND WHAT I FOUND. I TOLD THEM I WAS NOT COMFORTABLE DRIVING THE CAR AS IT APPEARED TO HAVE A SAFETY RECALL AND POSSIBLY HAD BEEN IN AN ACCIDENT. I WAS TOLD I WOULD HAVE TO BRING THE CAR BACK TO HOBBY AIRPORT. ROADSIDE ASSISTANCE REPLACED THE DAMAGED TIRE, AND I DROVE THE CAR TO THE NEAREST AVIS APPROXIMATELY 6 MILES AWAY AND EXCHANGED THE CAR. WHEN I RETURNED THE 2ND CAR, I TOLD THE LADY WHO CHECKED IN THE CAR WHAT HAPPENED WITH THE 1ST CAR. SHE INFORMED A MANAGER AND CAME BACK TO ME. SHE SAID, HER MANAGER SAID THE CAR WAS ON A RECALL AND SHOULD NOT HAVE BEEN RENTED. THE MANAGER ALSO TOLD HER I COULD SUE AVIS. MY INTENTION FOR SHARING THIS IS I AM NOT CONVINCED AVIS WILL DO ANYTHING DIFFERENT TO ENSURE SOMEONE ELSE DOESN'T END UP WITH A DEFECTIVE VEHICLE. I RESEARCHED THIS ONLINE AND AM AWARE A LAW WAS PASSED TO PREVENT THIS TYPE OF SITUATION. I CONSIDER MYSELF LUCKY. I HOPE YOU HAVE THE AUTHORITY TO FOLLOW UP WITH AVIS TO ENSURE ALL SAFETY PRACTICES ARE ADHERED TO 100% OF THE TIME AND IF SOMEONE CALLS ROADSIDE ASSISTANCE EXPRESSING CONCERN AS I DID, THEY DON'T PUT SOMEONE'S LIFE IN JEOPARDY A 2ND TIME.

RESPECTFULLY, WE BOUGHT OUR BRAND NEW 2016 OUTLANDER FROM THE DEALERSHIP THIS MAY. MY WIFE REAR ENDED A CAR LESS THAN A MONTH LATER ON THE HIGHWAY. SHE SAID THE CAR DIDN'T STOP WHEN SHE HIT THE BRAKES AND THAT THE BRAKES DON'T WORK. THE CAR WAS REPAIRED BY GEICO FOR $20K DAMAGE PAID AND SHE SAID SHE WASN'T DRIVING IT ANYMORE. SHE HAD MULTIPLE INJURIES FROM THE AIRBAGS AND SAW THE DOCTOR. AFTER REPAIRS, WE ENDED UP SWITCHING CARS AND THE OUTLANDER BECAME MY CAR AND I NOTICED THAT IT SEEMED VERY HEAVY LIKE IT WAS SURGING FORWARD AND RESISTED STOPPING. TWO MONTHS LATER I CHANGED THE OIL ON THE OTHER CAR, SO I ASKED HER TO TAKE THE OUTLANDER JUST FOR THE DAY. SHE DIDN'T WANT TO DRIVE IT, BUT I SAID JUST BE VERY CAREFUL. SHE HAD A SECOND ACCIDENT THAT DAY ON THE HIGHWAY CAUSING $10K DAMAGES FOR REPAIR AND THE AIR BAGS NEVER DEPLOYED THIS TIME AND HER HEAD, CHEST AND KNEES HIT HARD AGAINST THE STEERING WHEEL AND DASHBOARD AND HER BACK SNAPPED AND SHE IS SEEING A CHIROPRACTOR NOW FOR THE PAIN. SHE IS A GOOD DRIVER AND HAS NEVER HIT ANYONE FROM BEHIND AND NOW HAS DONE SO TWO TIMES IN TWO MONTHS? AGAIN SHE TOLD ME THE CAR DIDN'T STOP WHEN SHE STEPPED ON THE BRAKES. LAST WEEK WE RECEIVED A FACTORY RECALL NOTICE IN THE MAIL FOR THE ACCELERATOR. I TOOK THE CAR IN THIS SATURDAY AS SOON AS POSSIBLE TO HAVE IT REPAIRED. WHEN I DROVE THE CAR AFTER THE REPAIR AND APPLIED THE BRAKES NOW IN COMPARISON TO BEFORE IT STOPS VERY WELL AND IS TOTALLY DIFFERENT. I BELIEVE MITSUBISHI'S DEFECTIVE ACCELERATION SYSTEM IS THE CAUSE OF MY WIFE'S INJURIES TO HER HEAD, BACK AND KNEES. THIS ACCIDENT IS NOT MY WIFE'S FAULT AT ALL. I AM SURE THAT THIS DEFECT IN THE ACCELERATOR SYSTEM WAS THE CAUSE OF THE ACCIDENTS AND I AM ASKING THE NHTSA TO PLEASE RECTIFY THIS WITH MITSUBISHI FOR US TO FIND CAUSE TO BE PLACED ON MITSUBISHI'S FAULTY VEHICLE NOT US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PURCHASED NEW VEHICLE WITH 9 MILES ON THE CAR. AT 283 MILES (ON A ROAD TRIP DRIVING ON THE HIGHWAY) THE "POWER STEERING SERVICE REQUIRED" NOTIFICATION CAME ON AND I COULD NOT TURN THE STEERING WHEEL. ONCE HOME, TOOK THE CAR TO DEALERSHIP AND "NO SYSTEM FAILURE" CAME UP ON THE MACHINE AT THE DEALERSHIP AND I WAS TOLD TO CALL BACK IF IS HAPPENS AGAIN. TOOK THE CAR HOME AND AT 788 MILES THE SAME INCIDENT OCCURRED AGAIN WHILE DRIVING ON THE HIGHWAY AND COMING OUT OF A SHOPPING CENTER (1459 MILES) AND I COULD NOT TURN MY WHEEL. AT 1459 MILES, THE CAR WAS TOWED TO NEAREST DEALERSHIP AND THEY HAD TO REPLACE THE POWER STEERING SYSTEM ON A BRAND NEW 2016 CAR. THIS SHOULD NOT BE HAPPENING ON A BRAND NEW CAR AND I WAS IN TRAFFIC WITH MY INFANT SON.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER SPORT. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE HESITATED TO ACCELERATE. WHILE MERGING ONTO THE HIGHWAY, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT ALSO STATED THAT THE VEHICLE PULLED TO THE RIGHT WITHOUT WARNING. LATER, WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE HESITATED TO START. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURES COULD NOT BE DUPLICATED. THE CONTACT LATER NOTICED THAT THE ELECTRICAL SYSTEM MALFUNCTIONED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.

I DRIVE MOSTLY HIGHWAY TO WORK EVERYDAY ABOUT 30 MINS. ONLY A WEEK AFTER BUYING THE CAR THE PAINT IS CHIPPING OFF AND THE BODY IS BEGINNING TO RUST. I HAVE HAD THE CAR FOR 4 YEARS NOW AND IT HAS GOTTEN WORSE.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, IT INDEPENDENTLY SURGED FORWARD WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE STOPPED BY DEPRESSING THE BRAKE PEDAL. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO MOVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER FAILED AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHILE MAKING A TURN, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. IN ADDITION, AN ABNORMAL NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

I JUST PURCHASED A PRE-OWNED CERTIFIED 2016 MITSUBISHI OUTLANDER SPORT GT WITH AN ODOMETER OF AROUND 6043 MILES AT TIME OF PURCHASE. IN THE LAST 2 DAYS SINCE PURCHASING, I HAVE NOTICED THAT WHILE THE CAR IS IN STOP AND GO TRAFFIC AT A COMPLETE HALT, WHEN PUSHING ON THE GAS PEDAL TO MOVE FORWARD, THERE IS A WAITING DELAY OF A SECOND AND THEN THE CAR SURGES FORWARD. THE DELAYED RESPONSE WHERE THE CAR DOES NOT IMMEDIATELY ACCELERATE WHEN PUSHING ON THE GAS CAN HAPPEN AFTER BEING IN A COMPLETE STOP AT AN INTERSECTION, OR ON THE HIGHWAY WHILE COMPLETE STOPPING DURING TRAFFIC. EVEN WHEN PUSHING HARDER ON THE GAS PEDAL TO ACCELERATE FORWARD, THE CAR STILL HAS A DELAYED RESPONSE AND THEN SURGES FORWARD AND THIS HAPPENS WHEN ENTERING INTO AN INTERSECTION OR CROSSING THAT HAS PUT ME IN CLOSE CALL SITUATIONS. I AM CURRENTLY AROUND 6077 MILES AND HAVE NOTICED THAT THERE HAVE BEEN RECALLS ANNOUNCED FOR THE OUTLANDER SPORT 2016 REGARDING ISSUES WITH THE CVT AND A DELAYED ACCELERATION. I HAVE CONTACTED MY DEALER AND MENTIONED THE RECALL AT THE TIME OF PURCHASE BUT THEY SAID ON THE CARFAX THAT THERE ARE NO RECALLS ASSOCIATED WITH THE SPECIFIC CAR.

PAINT IS CHIPPING AFTER CAR WASH

THE PAINT ON THE HOOD IS CHIPPING ONLY AFTER 2,000 MILES AND ITS SECOND CAR WASH! I PARK MY NEW CAR IN THE GARAGE AND DON'T EVEN TAKE IT TO WORK, IT'S ONLY MY WEEKEND VEHICLE. MY 12 YEAR OLD SATURN'S PAINT JOB LOOKS BETTER THAN MY 3 MONTH OLD NEW MITSUBISHI. THERE IS OBVIOUSLY NO CLEAR COAT ON TOP, OR PRIMER UNDER THE PAINT. WHEN COMPARED TO "DINGS" ON MY 12 YEAR OLD SATURN, IT IS OBVIOUS THERE ARE A FEW LAYERS OF MATERIAL BEFORE IT GETS DOWN TO THE BODY - WITH THE MITSUBISHI, IT'S JUST PAINT AND THEN METAL. I HAD THE WESTERN REGIONAL MANAGER, BILL FORDYCE, INSPECT MY VEHICLE, AND DESPITE THE FACT THAT THE PAINT IS CLEARLY CHIPPING OFF IN MORE THAN ONE SPOT ON THE HOOD, HE HAD THE AUDACITY TO SAY IT WAS DAMAGE CAUSED BY ROCKS. I POINTED OUT TO HIM THAT IF THE QUALITY OF THE PAINT JOB HAD BEEN BETTER, THE PAINT WOULD NOT HAVE FLAKED. ON THE LOT, THE NEXT CLOSEST MITSUBISHI ALSO HAD SIMILAR DAMAGE. I POINTED THIS OUT TO HIM AND HIS RESPONSE WAS THAT IT WAS HIS VEHICLE AND HE WAS AWARE OF IT. I WANTED MY HOOD PAINTED CORRECTLY, BUT HE REFUSED AND SAID THAT ESSENTIALLY, THIS IS THE QUALITY OF WORK OF MITSUBISHI. DO NOT BUY A MITSUBISHI!