NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2017 Ram 2500. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THE LOW-BEAM HEADLAMPS HAD BEEN REPLACED EVERY 3 MONTHS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FISHER CHEVROLET BUICK GMC (775 E 32ND ST, YUMA, AZ 85365, (928) 257-3580) WHERE IT WAS DIAGNOSED WITH NEEDING THE HEADLAMPS TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
ALL RAM TRUCKS ARE EQUIPPED WITH DAYTIME RUNNING LIGHTS, HOWEVER FOR THE US MODELS, THE MANUFACTURE DISABLES THE FEATURE TO CHARGE THE CONSUMER TO HAVE THEM ACTIVATED. A SAFETY FEATURE SHOULD NOT BE AN ELECTIVE FEATURE SHOULD BE INCLUDED WHEN YOU PURCHASE THE VEHICLE. THERE ARE MANY HIGHWAYS WITHIN THE US THAT REQUIRE HEADLIGHTS ON DURING THE DAY, WHY NOT ACTIVATE THESE DAYTIME RUNNING LIGHT TO MAKE THE ROADWAYS SAFER FOR ALL. I HAVE ATTEMPTED TO HAVE THEM ACTIVATED AND DEALER WANTS TO CHARGE THE HOURLY LABOR RATE TO ACTIVATE.
PURCHASED 2017 MODEL RAM 4WDTRUCK ON 20 JAN 17. ON 21 JAN 17 NOTICED GREASE STREAM MARKS ON RIGHT FRONT TIRE. DROVE ANOTHER 420 MILES ON HIGHWAY. NOTICED HEAVIER GREASE STREAM MARKS ON SAME TIRE, WITH SPRAY-ON TO THE FRONT RIGHT REAR INNER FENDER. DROVE ANOTHER 420 HIGHWAY MILES. UPON INSPECTION OF THE BACKSIDE OF SAID TIRE I NOTICED BLACK GREASE LEAKING FROM THE INNER HUB. ON 06 FEB 17 DEALER INSPECTED SAID HUB. FIRST TOLD ME " YOU PICKED UP SOME DIRT FROM THE ROAD"? THEN TO MY SURPRISE, DEALER'S CHIEF MECHANIC SAID THAT NOT ONLY THE FRONT RIGHT BEARING IS LEAKING, BUT ALSO THE FRONT LEFT BEARING IS LEAKING. SERVICE MANGER FIRST TOLD ME "THERE IS NOTHING WE CAN DO" UPON THREATENING WITH LEGAL ACTION, DEALER EVENTUALLY ORDERED PARTS TO FIX PROBLEM.
I have been waiting for these recall parts for nearly a year or better. I'm not able to safely drive my vehicle or inspect it. It has been far too long and my vehicle sits in the garage with 49,000 miles on it. I can't move it, drive it, sell it, use it. I think chrysler should be made more responsible for the losses of many many people and this part for their vehicle. I contacted the AG's office and they recommended I file a complaint with you folks. Please, please help!