2018 Ram 2500 Complaint Log

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact stated that the ABS and electronic stability control (ESC) warning lights were illuminated along with an audible chime. The contact had received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact called an unknown local dealer and was advised that the recall repair was not yet available. The contact also called the manufacturer and was advised that the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 71,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

While driving the truck seems to jolt when trying to get into the next gear or it seems to be slipping a gear. At times the truck will stay in a gear too long and not switch over in a timely manner or it it will switch gears too quickly. The dealership and another quote says it seems it could be the transmission valve plate and solenoid all the way up to a new transmission is needed. The truck has only 53,000 miles and maintained routine oil Changes and maintenance. I would like to see if there is a recall or one needed because I have never owned vehicle that needed a transmission at 53,000. That’s insane.

Vehicle is subject to safety recall for malfunctioning HCU. Frequent illumination of Anti-Lock Break and Traction Control Warning Lights with accompanying Chime and loss of Cruise Control function. When illuminated, vehicle rear wheels will slip and braking is degraded. Illumination of Warning Lights and chime very distracting. FCA initially estimated repair parts available first quarter of 2025. This has passed and no updates are available from manufacturer. This is an unsafe condition.and I request NHTSA intercede on behalf of the 300,000+ owners affected and seek clarification from manufacturer on when they plan on honoring this recall.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the dealer refused to perform the recall repair. The contact was informed that the dealer needed permission from the manufacturer for the recall repair. The contact stated that while driving at various speeds, the ABS warning light illuminated, and the alarm was intermittently sounding. Additionally, the cruise control failed to function as intended and unintendedly disengaged. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the caller that the part to do the recall repair was not yet available. The failure mileage was approximately 67,900. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact stated while driving at various speeds, the ABS and traction control warning lights illuminated, with the messages "Service ABS" and "Service Electronic Braking System" displayed intermittently, causing the Cruise Control Mode to become inoperable. The vehicle was taken to an independent mechanic, where it was diagnosed that the HCU needed to be replaced; however, the part was not available. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 48,500. VIN tool confirms parts not available.

My ABS light keeps coming on in and out over the last 6 months. The dinging is equivalent to NOT wearing your seat belt. Dealer said it was a recall since 12-2024. There is still not a remedy for this. I was told I could pay for an aftermarket product for about $1000 and when parts became available they would do the repairs and pay me back for the repairs I have paid for. I told them I wanted that statement on paper and was told to contact corporate. They told me exact same thing. It's been over a year now since the recall has been issued shouldn't that be enough time for them to figure this out since it has to do with your brakes not working properly? This is a safety issue and needs to be fixed ASAP!

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that in July, when the vehicle was started, the ABS warning light flashed, and the notification alert persisted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the ABS sensor might be at fault, but the contact believed that the failure was associated with the unrepaired recall. The contact was advised to call back every 30 days to check on the status of the parts being available. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 65,000.

Drove the vehicle & during the trip the warning bell for the brake system continued to go off every minute or so. As we were coming down a hill that required braking, only 1 wheel would brake & the others failed to stop causing the 1 that worked to get extremely hot. It became difficult to stop by the time we reached the bottom of the hill. We no longer drive this truck due to safety issue.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

It has been 7months since I bought my truck. STILL I have an open safety recall that hasn’t been fixed since no parts are available. I live in the Midwest and bought a ram truck just for the snow and conditions. I’ve been stuck more this winter than ever due to this abs recall. It takes away traction control, takes away cruise control. It’s not safe at all. I need this figured out IMMEDIATELY

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that recently, the ABS, Traction Control, and Tire Sensor warning lights became illuminated. The contact stated that upon checking the tire pressure through the onboard computer, the feature was disabled. In addition, the contact stated that the cruise control was also disabled and the "Park Sensor Disabled" and "Service Electronic Braking System" messages were displayed on the instrument panel. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 89,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact stated while driving at various speeds, the ABS warning light and traction control warning light were illuminated. The message "Service ABS" was displayed. The contact stated that the failure caused the cruise control mode and the ABS system to become inoperable. The vehicle was taken to the dealer, where the ABS module and the HCU were replaced; however, the failure persisted. The contact stated that the vehicle decelerated upon depressing the brake pedal. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

Service ABS light constantly is on and off with dinging and kicking cruise on traction control off. I feel this isn't safe with my children on car. It has been a year I feel this is plenty of time to make it right or replace my vehicle

Logging a second complaint for the brake hydraulic control unit that is already recognized by FCA as a defect that needs to be replaced. I am two years into this failed unit and continue to be told by the dealer and manufacturer's customer service that the replacement part is not available and they do not have a delivery date for this part. In the last two years I have had (4) near collisions as a result of no anti-lock brakes and no traction control. Additionally the cruise control is not active when this part fails and as a long-distance driver this is fatiguing. The contant dinging of the warning light and bell is extremely irritating. The reference number for FCA's recall is C4B/NHTSA 24V-896.

My traction control and abs brakes warning lights come on and off regularly. I do not have abs brakes or traction control a lot of the time

The manufacturer has not designed the replacement parts in a timely manner. 7 months since initial recall and still no parts available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the ABS and ECS warning lights illuminated intermittently. The vehicle was taken to a repair facility, where it was diagnosed and determined that the ABS control pump unit was failing. The contact called the dealer and confirmed that the brake hydraulic control unit had failed. The vehicle was not repaired. The contact stated that the failure persisted. The ABS and ECS warning lights were constantly illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The trailer connector behind the bumper developed corrosion on the connector pins. This vehicle has always been in Arizona. No rain snow to make this occur. While pulling my 30 ft trailer home from the mountains the trailer brakes suddenly disconnected due to the pin corrosion. Had this connector been sealed like the ones in the engine compartment, the pins would not corrode. Driving steep mountain grades pulling a 30 ft trailer now became a major safety issue. Fortunately there was no incident arising from this. The solution is simple.... seal the connector. I have read about other individuals that have the same failure.

Dash warnings for abs / traction control flicker on and off steadily. Every time the warnings come off it kicks off cruise control. I live in often snowy conditions and I worry that steadily changing traction control systems will absolutely be dangerous. Not to mention the frustrating noises of the alerts coming on Avery few seconds. As I was told by my dealer, this recall has been out there since December of 2024. I’ve been dealing with this issue for months and it is getting worse.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, there was an abnormal dinging sound coming from the ABS and ESC systems. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 121,000. VIN tool confirms parts not available.

Continuing saga of HCU failures. First identified years ago, i follow up with dealer monthly. Latest call last Friday, they advised no solution or timeline for repair provided by FCA. Impact is loss of ABS (reduced braking safety), loss of control of trailer electronic brakes (increased risk while towing a trailer), incessant audio warning alarms (distracts driver), and loss of other systems (cruise control). First detection of malfunction was spring 2024. My fear is FCA/Stellantis are not doing their due diligence to preserve the safety of their customers muchless of our highways. All documentation of the problem is based on personnel research and verbal communication with the dealer service department. I do have maintenance records identifying the problem with my vehicle if needed.

After several visits to dealership, I have been told I am not able to get this recall remedied. I am stuck with a vehicle that is unsafe to drive, according to the Dodge dealership and unable to be traded in. I am now having a financial loss as I pay for rent on my RV and am unable to pull it due to the faulty part and safety concern. The ABS indicator and traction control light is lit on the dash. This started about 6 months ago. Periodically, I believe the brakes are failing as I can feel it on the front end. The cruise control no longer works on the vehicle and a buzzing sound comes on while driving. The warning indicators have been confirmed through the dealership mechanic and code readers. The staff at all dealerships I have visited have been of no assistance and virtually told me I am just out of luck. I commute to work and travel for pleasure. As an older individual, I do not have the financial means to take the loss on a vehicle and just buy another. How does one take a $60k loss like this because Mopar has not fulfilled their commitment to provide quality parts and remedy a safety recall?

The contact owns a 2018 Dodge Ram 2500. The contact received a recall letter related to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving at 20-25, the brakes were applied, but the front wheels locked up and crashed into the rear of a Chevrolet SUV. There were no reported injuries, airbag deployments, or fire. A police report was filed. The steering became inoperable. The ABS and traction control were inoperable. The traction control and ABS warning lights were illuminated. The local dealer was contacted, who confirmed the parts were backordered. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who confirmed the recall information. The failure mileage was approximately 88,000.

HCU Hydraulic Control Unit ABS malfunction. Intermittent loss of ABS/ESC/Traction control. Constant warning lights flashing on and off on screen display in truck with audible alarm. Vehicle is not listed as having a recall, however, this is the exact same issue as many other 2018 Ram 2500 trucks that were included in the recall and my VIN is included in the numbers for the Class Action Lawsuit. The loss of ABS/ESC/Traction control may cause my vehicle to crash without prior warning. My vehicle needs to be included in the Safety Recall Reference: C4B / NHTSA 24V-896

The contact owns a 2018 Ram 2500. The contact stated that the ABS and traction control warning lights were activated and deactivated several times. There was an abnormal dinging sound coming from the vehicle. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted and confirmed that parts were on backorder. The contact called another local dealer Brunswick Chrysler Jeep Dodge RAM Service & Parts Center / Brunswick Mazda Parts (3031 Center Rd A, Brunswick, OH 44212); and it was confirmed that the parts were on backorder, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

Manufacturer has failed to remedy ABS HCU recall for over 6 months. Vehicle is beginning to exhibit ABS warnings. This wait for parts is unacceptable, especially for a braking system recall. Please get the manufacturer to deal with this issue in a timely manner.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS and traction control warning lights were illuminated. The contact stated that during the failure, the cruise control feature was inoperable. The vehicle was not diagnosed or repaired. The failure mileage was 28,000. The VIN was not available.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard, and the vehicle failed to respond. The contact stated that upon forcefully depressing the brake pedal, the vehicle stopped. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic), which the contact related to the failure; however, the part to do the repair was not yet available. An unknown local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 132,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the traction control, parking brake light, and brake light were all illuminated. The contact stated that the air bag control unit was replaced under warranty; however, a month later the air bag warning light was illuminated again. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 50,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact stated that while driving approximately 45 MPH and hauling a trailer, there was an abnormal sound coming from the rear of the vehicle. The contact stated that after stopping to inspect the vehicle, the contact discovered that the rear driver’s side wheel studs had sheared off, causing the wheel to separate from the vehicle, making the vehicle undrivable. The vehicle was later towed to the local towing facility. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 68,000.

Towing my camper with my family in the mountains during Memorial Day weekend. It was rainy. My brakes failed me SEVERAL times as well as my traction control. To say it was scary is an understatement. I don’t even want to use the truck anymore. I have had several chats with ramcare as well as a call to my dealership with zero resolutions. Someone is going to get hurt or worse. The HCU no longer works.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that on several occasions while driving at various speeds, or while the vehicle was in park(P), the ABS and traction control warning lights illuminated. The vehicle was not diagnosed or repaired. The contact stated that he was cautious due to concerns with the ABS and traction control not working properly in inclement weather, and while slowing down. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 128,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed, the ABS and the traction control warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. In addition, the dealer was made aware of the failure, however the contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The backup camera is intermittent and faulty at times.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact stated while driving 60 MPH, the ABS light illuminated and flashed on and off. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 126,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the message "ABS Brake System" displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the ABS warning light occasionally remained illuminated. The contact stated that during the failure the cruise control functionality was temporarily disabled. The contact also stated that while attempting to depress the brake pedal, there was no resistance to the brake pedal, and the contact had to pump the brake pedal to stop the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 123,000. VIN tool confirms parts not available.

Hi I have been driving for over 42 years & never had a tire valve fail on me. This past winter we drove cross country, form Pennsylvania to Arizona, pulling a 26' trailer. I am meticulous about monitoring my tire air pressure. We were heading back home in April & my TPMS system set off an alert that my driver's side rear tire was losing air. We pulled over & I changed out to our spare. I went to inflate the tire & discovered the leak was at the valve. The rubber had delaminated from the threaded tube. I had tire replaced just north of Nashville Tennessee. When we got home, I went to perform a tire rotation & discovered that the new tire(carried as a spare) had a bad valve. Firestone replaced that valve. 2 weeks ago, on my way home from a doctor's appointment, I had another valve fail. Again Firestone replaced it. My concern is 3 valves failing in 3 months time. Tires were purchased new 6/2024, valves were allegedly changed. 3 valves failures in 3 months from different Firestone locations separated by 1000 miles. I am looking to get a new set of tires before we go away again. I am leery of using Firestone, because of defective tire valves. Can you please look into this matter, and let me know the outcome ?

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Under the Recall information it shows that this vehicle is unsafe to drive due to the ABS system in Major. It will go off and go on all by itself while I’m driving. and they can’t get the part I need.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

ABS HCU recall.

ABS keeps going off. Ram setup to appointments to fix issue but after going to dealership and sitting for two hours they say they don’t have parts to fix

Stellantis has failed to remedy this recall dating back to NOV 2024.