2018 Ram 2500 Complaint Log

Every so often I am getting the “Service Electronic Brake System” and my ABS light and Traction Control Light come on. This has happened to quite a few Gen 4 and Gen 5 Ram’s. Everyone replaces the wheel speed sensors, wheel hubs and ABS sensors with no fix. Only thing after that is the Hydraulic Control Unit and ABS Control Module (which is on National back order until who knows when). The ABS system for some reason is not covered under the power train warranty, why I don’t know. It’s a serious issue that needs to be addressed.

Center console touchscreen is de laminating and executing vehicle functions on its own while I’m driving. Very unsafe and distracting. This is apparently a very common issue.

The "Service ABS" light started intermittently going on and off on our 2018 truck. The truck has only 8,400 miles on odometer, and the issue started just three months after the bumper to bumper warranty expired. Taken to the RAM dealership and to an independent shop we were told that C0020 ABS pump motor failed and ABS pump and module must be replaced and reprogrammed. After doing some research on the web, we read of several cases identical to ours,. Still the dealerships did not offer any assistance and we are waiting to hear back from FCA/RAM. Since the issue is well known and common to a large number of vehicles (just google the error code) we wonder why this is not part of a recall. Braking systems are an integral safety part of the vehicles and the fact that the manufacturer is not acting on this issue despite being well aware of it being a common problem on their trucks is just irresponsible.

Constant warning to service electronic braking system kicks out cruise control. According to ram this is a known problem with related module

The Service Electric Braking System and the Service Antilock Brake System warning lights come on with chime. I or other have not been put into risk of safety as of yet. No dealer will look at it right now. I have called 2 dealerships and they both told me that they have to many vehicles as of now to look at it. At what point is mine and others safety con into play? I need my truck for my business and can't afford to let it go for long.

C0020-01-ABS PUMP MOTOR CONTROL - GENERAL ELECTRICAL FAILURE. I called the dealership and was told by service advisor at Maik Haik Dodge in Temple, Texas this is a common issues and Ram knows about it. It is effecting Ram trucks from 2014 to 2018 models 1500 to 3500. This issue turns off all ABS, Traction Control and Disables cruise control. The Abs and traction control light goes off and on constantly. message on the dash is service ABS system and service electric brake system.

I, along with hundreds (if not thousands) of other Ram 2500 and 3500 owners for years 2017 through 2018 have been having an issue with the ABS Module and Hydraulic Control Unit. Have contacted the dealership and it is a well known problem with the aforementioned parts, to the tune of a 3-6 month wait for the ABS Module. The module has a manufacturing defect that FCA/Ram will not admit to, and when in fault disables cruise control and causes ABS to malfunction, which could lead to locking up of tires in an emergency braking situation. This happens intermittently and sporadically for no apparent reason. I have video of the faults happening, but cannot upload the video due to it not being the proper format.

Service electronic braking system / service ABS light comes on and off when driving on on bumpy roads and when turning. It usually stays on which disables traction and it has cause me to almost spin out when accelerating in wet conditions.

My husband was driving a "gsa work truck" when the steering linkage apparently broke. After running the vin, it shows there is a unrepaired recall. After someone contacted management in regards to the unrepaired recall, an employee named kirt flowers claims that the recall was fixed, but the dealership failed to put it in the system. (Highly unlikely!) Even if that was true, the "repair" failed. Either way, someone could have been killed!

The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer where the HCU was replaced; however, the failure recurred. The vehicle was taken to Cardinale Way Chrysler Dodge Jeep Ram Santa Rosa (2727 Dowd Dr, Santa Rosa, CA 95407) and the brake control module and the hydraulic control unit were replaced. The manufacturer was made aware of the failure. The failure mileage was 19,981.

The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the trailer brake control failed to operate as needed while hauling a trailer. No warning light was illuminated. The contact diagnosed the vehicle with a trailer brake module malfunction. The contact was informed that the trailer brake module needed to be replaced due to low-voltage failures. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.

ABS light came on. Dealership said that ABS Control Valve is defective. Could lead to safety issue. Have read on several forums that this is a reoccurring problem with this vehicle. My vehicle has only 30,000 miles. Have only owned it for three years. Should this be listed as a recall item? Warranty declines to cover.

Regarding the Safety Recall V06 / NHTSA 19V-021 Drag Link. This issue regarding the jam nuts on the drag link needs to be remedied. It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this SAFETY issue is to REPLACE this steering linkage component, the entire Drag Link! And NOT a weld job on the steering linkage of all things! I am appalled that NHTSA approved such a thing. PLEASE revisit this issue and do the right thing. Require Chrysler (FCA US LLC) to REPLACE this defective part with the proper part. Note.... Chrysler is not welding the nuts on the drag links on trucks coming off the assembly line! They are coming off with proper, safe, adjustable drag links!

Mopar part numbers 68143491AA Control-Anti-lock brake system and Mopar part number 68347098AB Module-Anti_lock brake system both failed and were replaced/repaired by dealer under warrranty where I purchased the truck. Truck had 8,223 miles on it. Brakes and traction control was compromised. Numerous warning lights and warning tones were observed.

Abs and tc lights come on and ding randomly, freedom service told me it’s a hydraulic pump and causes a safety issue it also knocks cruise control off when it happens. The dealership said they have changed many so I am sure ram is aware of this issue.

The DEF Pump responsible for controlling the flow of Diesel Exhaust Fluid to reduce exhaust emissions prematurely fails (in my case, it was at 61,000 miles) which forces the truck into "limp mode" limiting the speed of the vehicle to 5 miles per hour. Additionally, once this part fails, the truck cannot properly dispense DEF to the exhaust to reduce diesel emissions as designed and as mandated by the EPA. Manufacturer acknowledged failure of the part and began redesign and remanufacture of the DEF Pump prior to the Covid pandemic. Replacement part availability is sporadic at best. Further, repair of this component has not been covered by Federal emissions warranty or any extended warranty of the drivetrain, thus forcing a several thousand dollar repair on the consumer. Online search reveals thousands of other Ram truck owners who are experiencing the same issues as described here My vehicle has been appropriately maintained and yet this occurred without warning of the imminent failure. Once the failure occurs, the vehicle poses significant risk to the environment due to inappropriate emissions, and places an undo financial burden on the consumer for a known manufacturing defect. I brought my vehicle to an authorized Ram dealership who diagnosed the issue as described above and then repaired the vehicle at a cost to me of approximately $ 2,100.00.

Touch screen delaminated causing random inputs and essentially disabling phone, SOS feature, rear parking assist, climate control, audio input control, BlueTooth, etc.

Drag link even welded on is throwing my steering off bad. It’s not safe and they should just put an aftermarket or better drag link on.

While towing a heavy load of approx. 16,000 Lbs. uphill steep grade during 100 degree temperature at low travel speed but high engine RPM a load boom came from the engine compartment. Upon inspection the fan shroud had made contact to the fan and caused severe damaged to the cooling system rendering the vehicle disabled until repairs could be made. This occurred about 30,000 miles ago however the current fan shroud has also failed under normal use. If the failed shroud damages the serpentine belt steering and breaking will be jeopardized which could lead to an accident!

The anti lock brake and electronic braking system are throwing alerts on dashboard. It cuts off cruise control as well. This is a safety concern for us and other vehicles. On all ram forums there are complaints wanting to start a class action. This is a very common problem with the ram trucks. It costs $800-$1000 out of pocket. These sensors are a safety feature that one would expect to be able to depend on. The negligence of these safety features need to be addressed.

ABS lights flash on the dash, electronic braking system fault, traction control flashing. Intermittent. Research shows replacing HCU will resolve, I will order the part and repair myself but this should be a covered recall since it is a safety concern.

I own a 2018 Ram 2500 equipped with the 6.7L Cummins diesel engine that I purchased brand new in Iowa. For approximately the last four to five years, my vehicle has displayed persistent warnings including “Service Electronic Braking System,” ABS warning light, and traction control warnings, accompanied by constant audible alerts. As a result, multiple braking safety systems are disabled, including anti-lock braking, stability control, traction control, and cruise control. For several years I contacted Ram dealerships and the manufacturer regarding this issue and was repeatedly told that repair parts were unavailable. During this time, widespread reports of identical failures were being discussed on owner forums and among dealerships. A federal safety recall was eventually issued for the ABS control module, and I received my official recall notification letter approximately one year ago. Despite the recall being active, the manufacturer and local dealerships continue to state that no replacement parts are available and that there is no estimated timeline for when a remedy will be provided. As of today, my vehicle remains unrepaired and continues to operate with disabled braking safety systems and constant warning alarms. This is a heavy-duty truck that is regularly operated in Iowa, where inclement weather conditions including snow, ice, and heavy rain are common. I am concerned about the safety risk posed by operating a vehicle with compromised braking and stability systems and the lack of any available remedy after more than a year under an active safety recall. I am submitting this complaint to document the ongoing safety defect, the prolonged lack of remedy, and the manufacturer’s inability to provide a timeline for repair of this federally recalled braking system.

The Hydraulic Control Unit (HCU) has failed for the second time on the truck which causes the ABS, traction control, parking sensors and cruise control all to fail, along with the electrical baking system for pulling trailers. This is the second time this has failed. The first was replaced at the dealership on 07/22/2021 when the truck had 29,983 miles on it. It has failed again with 42,125 miles on it, and the dealership will not cover it as it is not listed as a warranty item.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle was taken to an independent mechanic and an unknown code related to the HECU was retrieved on a handheld diagnostic machine. The contact was informed that the HECU needed to be replaced. The vehicle was repaired; however, the failure reoccurred approximately 13 months later. The manufacturer was notified of the failure. The failure mileage was approximately 151,000.

Intermittent dash notification to Service Electronic Braking System It is the braking system and there is noted thousands of these failed systems at very low vehicle mileage I have not had it in the shop, it just started yesterday but during my investigation of possible solutions I found thousands of the same problem going back years, Ram is well aware yes, the dash board lights and dings as well as a written dash warning. I also got the info on my cell phone

The contact owns a 2018 Ram 2500. The contact stated that the infotainment system ceased randomly without warning. The back-up camera was inoperable. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V398000 (Back Over Prevention) however, the Vin was not included. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 23,242.

truck engine failure at 120,920 miles. 6.4 hemi in a 2500 ram truck. this is the 3rd truck that has engine failure at approx 120,000 miles and reports of bearing metal in the block. seems that there is an issue with the engine parts that are not lasting and resulting in engine failure while in operation. loss of power and power.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that a repair related to the recall was previously performed on the vehicle; however, the failure persisted. The contact stated that the ABS warning light and the traction control warning light were illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000. VIN tool confirms parts not available.

ABS module, HCU module Currently available to be inspected if dealer won’t fix. Potential loss of brakes. Dealer confirmed I had codes relating to a known problem with both abs and hcu modules. Dealership ran diagnostics. Service braking system warning lamp appeared on dash. Codes C0020 and U0147. FCA star letter case #: S2005000004 Letter relates to codes stating general electrical failure. Dealership wants to charge me $785.21 to fix. They started by saying the cost would be close to $2800, when I asked why so much, they said I need several other repairs but couldn’t provide a break down. I brought my vehicle in with the letter about the faulty equipment and the codes and was told it would get taken care of.

Was driving vehicle on a rock road, when rounding a slight curve in the road, the antilock brake system light and the traction control lights both illuminated at the same time. The rear end of the truck began to slide due to having light pressure on the brakes and I was pulling my fifth wheel camper. Fortunately there were no injuries or damage to the truck or the camper. I washed off the mud when I got back to a hard surface area that had a car wash available and continued on my journey. Approximately 30 more miles later on the same trip both warning lights came on again. I immediately pulled over to read the message warning that was up on the dash to see if I could continue with my journey or not. After reading the message on the display in the truck, I decided it would be safer not to continue with my journey with that truck due to the safety issues and possibility of injury or death to me and my passengers, or another vehicle that I may encounter either head on or from behind. I had a friend of mine bring his fifth wheel truck to pick up my camper and return it back to my home. I had to cancel my camping trip for that week, which cost me approximately $400 out of pocket and then I had to pay my friend gas money to bring my vehicle home for me. I placed a call to the dealership nearest me and they advised me it would be $1,000 to begin any sort of diagnostic procedure on the I have now been driving the vehicle only unladened with any sort of extra payload, the light will come on and go off and come on and go off multiple times some days no times other days. I am retired, and a long-term covid patient, I do not have the financial resources to take a vehicle to a dealership to have them charge me absorbent amount of money when this clearly should be a safety recall on this vehicle. I have lost use of the vehicle for the intended purpose of telling my camper and boat, the manufacturer needs to be advised of this and give everybody repairs to make it safe to use.

the service abs and service traction control come on if i hit any bump on the road, seems to be a common problem with this vehicle model.

While the vehicle was still in warranty ~30k miles, the ABS and traction control lights would flash off and on numerous times as the vehicle was driven. Knocking the cruise control off. The dealership replaced the ABS module and HCU. Less than 20k miles later the issue has come back again. The alarms and lights flash repeatedly every time I drive and traction control along with the cruise control is unavailable. Now the truck is out of warranty, and this is over $1000 to replace. This is a known and well documented issue with Ram and needs to be looked at for a recall. The parts are backordered for 9-12 months. And the replacement does not fix the issue.

Keep getting service ABS system message. Doesnt matter weather conditions or road conditions, it is very random and becoming very frequent. Upon doing some research to figure out the issue, it has become apparent that this is a very common issue with Ram. The Hydraulic Control Unit needs to be replaced as stated by my mechanic that pulled the C0020-01 ABS Pump Control Motor General Electric Failure code. There are way to many websites and forums to list for reference but the issue can be found with a quick google search. Ram knows this is a problem and thats why they are limiting how many of these parts the dealer can get.

The contact owns a 2018 Ram 2500. The contact stated that while driving approximately 50 - 55 MPH and towing a travel trailer, the ABS, traction control, and control module failure warning lights illuminated. Additionally, the brake pedal became spongy, with the rear brakes failing to operate properly. The contact took the vehicle to the dealer who replaced the hydraulic brake control module at 3,000 miles. The contact stated that the failure recurred at approximately 7,000 miles. The contact disconnected the trailer and the warning lights remained illuminated. The vehicle was taken to the dealer who diagnosed that the electronic control module and the hydraulic braking system failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,000.

I bought my 2018 Ram Truck in 2019 new from a dealership. the first sign of a problem started at about 25,000 mi. It started sending tones with the message "Service Electronic Braking System" and "Service Antilock Brake System". It would toggle between these two messages and sound warning tones while the truck is in operation. The first shop I took it to replaced my carburetor. That was not it. I then took to a Diagnostic Shop and the message from the computer read: ABS pump motor control general electrical failure. On the dash it also shows the icon for slippery road conditions. Looking on the internet i realized that this is affecting 2017's and 2018's. There are a lot, maybe all of them being affected by this potentially dangerous malfunction.

Warning chimes and lights on dash appear stating a problem with antilock brakes and traction control. It appears to be intermittent and I also lose cruise control.

The rear backup camera intermittently goes out when backing up. Alot of the time it just don't work at all and you'll get a blue screen or a very hard to make out image that's extremely blurry. I'd have a feeling that this problem is more if an electrical connector problem because you can slam the tailgate and it will go back to working just fine for a little while till you hit a bump in the road or open your tailgate again. It can be extremely dangerous not being able to use your backup camera in such a big truck.

Head on collision occurred doing 50mph and airbags did not deploy. Impact was hard enough to twist the frame of the truck.

My ABS system failed, taking out the cruise control also. I had to have my ABS module replaced under warranty by the dealer. The warning lamps were on and I was told this is ULTRA common on the 2018 ram 2500's, dealer wanted $1400 until they realized it was certified pre owned.

The contact owns a 2018 Ram 2500. The contact stated that the ABS and traction control warning lights were flashing intermittently. While starting the vehicle, the ABS and traction control warning lights were illuminated. The contact stated he replaced the ABS control module and the HCU. The vehicle was taken to the local dealer who flashed the system. The vehicle was repaired but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 65,000.

The contact owns a 2018 Ram 2500. The contact stated that while operating the vehicle, the U-Connect display screen malfunctioned, causing light to be present inside the cabin of the vehicle and causing a visibility hazard for the driver while operating the vehicle in the dark. On one occasion the driver nearly hit a pedestrian due to the poor visibility caused by the defect. The local dealer and manufacturer were notified of the safety issue, but no assistance was offered. The failure mileage was 80,000.

I HAVE A 2018 RAM 2500 WITH 24320 MILES ON IT. THE TRACTION CONTROL LIGHT/ ABS/EBS SERVICE LIGHTS COME ON WHEN DRIVING. THE SPEED CONTROL GOES OFF. I HAVE SEEN ON THE RAM FORUM THAT THIS IS COMMON ON THIS AND THE 2017 YEARS TOO. MY QUESTION IS IF THERE ARE SEVERAL 100 PEOPLE WITH THE SAME PROBLEM. WHY HAVE YOU NOT ISSUED A RECALL. THIS WILL GET SOMEON KILLED IF THEY ARE NOT CAREFUL.

Traveling West on I10 Mobile, AL it was raining and the ABS and TCS system lights started flashing along with a waring bell. this was repeating about once every 10-15 seconds. The road was in the process of being resurfaced and was rough. Return home to make an appointment with the dealer and was told five days was first available. Used a bi-directional scan tool to verify the fault as a ABS motor connection fault. Purchased the OEM hydraulic control unit installed and corrected the problem. After replacement the bad unit dc motor was found to be open no electrical connection. I have also performed a simple failure analysis. I found that one of the two DC motor brushes to be stuck in the brush holder. this appears to be causing intermittent connection faults on the rough road and total failure in the near future. I have found that the other brush that was making contact with the motor armature could be pushed into the brush holder and would also stick for a short time. This looks to be a design and or tolerance issue. I cut the outer motor housing with a small metal cutting wheel, while removing the armature probably pushed the bad brush into it's deeper position with no contact. I have all the parts if the NHTSA would like to inspect the motor.

The screen is delaminating for the navigation system. It has also affected the ability to use my phone hands free through Autoplay or bluetooth as the screen is malfunctioning

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the cruise control was inoperative, and the ABS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to a dealer, where it was diagnosed, and determined that the hydraulic control unit needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000.

TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE FRONT END OF THE TRUCK STARTED VIOLENTLY SHAKING WITHOUT WARNING. THE CONTACT LOSS CONTROL OF THE STEERING WHEEL. THE CONTACT SLOWLY REGAINED CONTROL OF THE VEHICLE AND DROVE THE VEHICLE TO MOSS BROS. CHRYSLER JEEP DODGE RAM SAN BERNARDINO (1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE VEHICLE WAS LEFT OVERNIGHT. THE FOLLOWING DAY, THE CONTACT WAS INFORMED BY THE DEALER THAT ALL FOUR TIRES HAD FLAT SPOTS AND NEEDED TO BE REPLACED. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT REMAINED IN THEIR POSSESSION AND WAS NOT YET DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

ABS Electronic Brake System warning. "Service Antilock Brake System" warning as well as "Service ABS System" warning. Warnings are intermittent. It is available for inspection. Traction control light is on and braking seems difficult. I have not taken to a dealer because of prohibitive costs. This vehicle has not been inspected as it is a very common problem for this model truck. The problem has been intermittent for the past year or approximately 5000 miles driven (with only a total of 48,000 miles on the vehicle.

CONSISTANT FLASHING UP "SERVICE ELECTRONIC BRAKING SYSTEM" AND "SERVICE ANTILOCK BRAKING SYSTEM" WHILE DRIVING. DEALER HAS ATTEMPTED TO REPAIR REPLACING ABS MODULE AND HCU, BLED AND RECALIBRATED THE BRAKING SYSTEM. ISSUE RETURNS AFTER FEW THOUSAND MILES. ONLINE FORUMS SHOW A LOT OF OTHER OWNERS OF THIS TRUCK WITH THE SAME ISSUE. BRAKES SUDDENLY FAILING IS A SERIOUS SAFETY ISSUE! FIRST ISSUE WAS AT 14K MILES, RETURNED AT 37K MILES. THE ALERT COMES UP AT RANDOM TIMES SUCH AS DRIVING DOWN THE HIGHWAY AT 70 MPH OR SITTING AT A LIGHT. DOES NOT SEEM RELATED TO ACTUALLY ENGAGING THE BRAKES TO HAVE THE ERROR.

Randomly my 2018 ram 2500 ABS/Traction control go out. It’ll happen for 10mins in an out. Sometimes not at all, and others all the time. When the ABS and traction control like come on and off on the dash it causes the brakes to become spongy and harder to brake.

I have a total loss of ABS, traction control, and cruise control.