2018 Ram 2500 Complaint Log

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Received a recall letter Jan 2024 concerning C4B/NHTSA24V-896. I have contacted the FCA recall assistance center several times since then. They say there is no parts available for this recall. Yet they have not seemed to have this problem with 2019-2026 models. They say I can have the HCU replaced at my own cost and they will reimburse me for the cost. But there is no guaranty it will fix the problem or how long it may last if it does. This causes me problems because why should I have to pay nd Waite on my money to be returned to me in 60 days. I am retired and on Social security and can only afford to put this on a credit and which I would have to pay interest on. It seems you or FCA has any intentions of coming up with a fix for this recall.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and the vehicle failed to respond as intended. The contact stated that the vehicle felt like it was sliding, and the braking distance was extended. The contact stated that on a separate occasion, the cruise control failed to function as intended. In addition, the remote start-up could start the vehicle, and the vehicle unexpectedly turned off. The ABS, traction control, and engine warning lights were illuminated while driving. The local dealer was contacted and confirmed that the part for the repair was not yet available. The dealer informed the contact that the heater grid had failed and advised the contact not to drive the vehicle. The contact stated that the vehicle was not driven daily due to safety concerns. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 34,000.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The ABS warning light illuminated briefly. The contact stated that the brakes locked up, and the vehicle skidded. The contact continued to depress the brake pedal. The contact stated that due to the failure, the vehicle almost rear-ended the vehicle in front. The contact swerved over to another lane and the vehicle finally came to a stop. In addition, the contact stated that the failure caused the instrument panel to seize, and the safety features were disabled. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 50,000. VIN tool confirms parts not available.

The Anti-Brake system ABS and ESC Electronic Stability Control alert keeps coming on and off on my dashboard. The cruise control will shut off by itself when this alert comes on. The alerts appear randomly and all various speeds. I took this to the dealership in October of 2022 for this issue and they replaced the anti-lock brake controller and bled the brakes. I had to pay $1000 out of pocket cost as my truck was no longer under warranty. The same issue has started occurring again in June of 2024. I changed out the wheel speed sensors at that time thinking perhaps that was causing the issue since I got the repair done in 2022 and I noticed that the issue occurs frequently, especially when I hit a bump in the road. However the issue still occurs and I see that this has been a known issue by Ram for some time and a RECALL for the HYDRAULIC CONTROL UNIT is due to be mailed out January 9, 2025.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the ABS and the electronic braking system warning lights were illuminated, and the vehicle made a dinging sound continuously. The contact stated that the failure rendered the cruise control mode inoperable. The vehicle was taken to the dealer, where it was confirmed that the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,000.

WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH AND BEEP IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT. DURING THIS IT IS HARD TO CONTROL THE TRUCK. CRUISE CONTROL NOT WORKIING EITHER.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at undisclosed speeds, the ABS and traction control warning lights remained illuminated, and the vehicle failed to immediately stop while depressing the brake pedal. The cause of the failure was not yet determined. The local dealer and manufacturer was notified of the failure. The failure mileage was 89,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds and hauling a trailer, the ABS warning light illuminated, followed by the sound of an alarm. The contact stated that the alarms sounded 27 times within 3 miles. The contact stated that the failure disabled the cruise control mode. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of failure and informed the contact that there was no anticipated date for parts availability. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound coming from the brakes. The ABS warning light illuminated, and the traction control turned off independently. The cruise control failed to function as intended. In addition, during the failure, the contact was unable to shift into 4WD. The vehicle was taken to Firestone, where it was diagnosed, and determined that the brake hydraulic control unit had failed. The vehicle was not repaired due to the cost. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000.

ABS warning/Traction Control lights and warning chime activation...for over 9 month...

Hydraulic brake unit failure. yes part is still available for inspection as it is still n the vehicle. I was driving to work at 21:30 hours on 1/1/2025 on a snow covered road. I gently applied the brakes and my truck went into a spin. I was going 25 mph. the abs unit failed and there was no pulsating in the brake pedal and rear brakes locked up sending the truck into an uncontrollable spin. my front left driver side of the vehicle then struck the jersey barrier and vehicle did continue to spin and then struck passenger rear side of the vehicle on the jersey barrier. currently has $17k in damages to the vehicle. I was not injured at the time but currently experiencing lower back pain. there was no lights or warnings on dash until immediately after the collision. I had the ABS HBU replaced a few months back and was told the new unit was part of the old stock and would most likely fail. which it did. unfortunately i am one of the people in this world who could not afford to not drive my vehicle as the truck was $70k new and i still am currently driving it due to not being able to afford to replace it of park it and rent a vehicle. The HBU has been a known issue in these trucks for the passed year and they just issued a recall on 12/08/2024. this problem was first noticed on 05/08/2024. was taken to dealer shortly afterward and was told that these are known to fail and currently no remedy to the issue. as of 01/07/2025 there is still no remedy or time on when parts are available for replacement.

ELECTRICAL BRAKE FAILURE WARNING

Ram issued a recall (NHTSA Recall Number 24V-896) on November 27, 2024, and there has been no remedy for repairing or replacing the faulty Brake HCU. It has been six months with no remedy in place for this recall. How long should it take to fix the known problem with this vehicle?

The contact owns a 2018 Ram 2500. The contact stated that the ABS, Electronic Stability Control (ESC), and Traction Control systems all failed to operate as needed. In addition, the contact stated that the warning lights and chimes associated with the failures constantly alerted him while driving. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

I have had this truck since 2018, I have had to repair the brakes , break pads and lines 6 times now and one time almost causing a horrible crash in Oregon slamming into a guardrail. I am tired of hearing there’s no way they can fix it, they have no parts to fix it , they don’t have parts to fix it, it’s a sever safety concern, why am I constantly having to repair these brakes and no one can help other than an attorney.

I am concerned regarding the safety of this model and the hydraulic brake control unit/ ABS as I live in colorado it’s about to be snow season and my wife drives this vehicle to work on snow days. I’ve read the part failure can cause abs to fail and may lead to crash. Recall notice states no known remedy, and it’s been almost a year since the notice was issued.

Recall C4B/NHTSA 24V-896 Hydraulic Control Unit ABS. Continual tripping of the ABS warning resulting in loss of ABS, Cruise Control, Traction Control. Each trip give a warning and chiming resulting in nonstop alarms, noise and loss of the above features. It has been a year since the recall, over two years since the first class action and still no remedy to this safety issue. It is time for the NHTSA to sue and obtain a consent order from FCA similar to earlier FCA consent orders to repurchase these vehicles as they are currently unsafe to drive, there is no remedy in sight, and the resale value has plummeted as a result of this recall and lack of remedy.

abs and traction lights stay on. cruise control does not work. recall is 24V-896 and parts are still not available after almost a year.

The C4B recall on my truck has been open for over a year and Ram / MOPAR just keep saying no part available when I take it in to get fixed. The truck will not stay in cruise control every time the light dings. It is a hydraulic controller for the brake fluid which seems like it is a huge safety risk if it does fail while driving.

This recall has no parts issued in well over a year the safety of the vehicle is a worry to my family and the dinging of the bell the whole time your driving as well as no use of the cruise control is an uncomfortable situation we would like this resolved.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the ABS warning light illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated while driving 65 MPH, the ABS, traction control, and brake warning lights illuminated with an audible chime. The contact stated that the brakes was starting to fail. The dealer was contacted; however, the vehicle was not yet diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,612. VIN tool confirms parts not available.

A recall was issue 1 year ago for the issue below. This issue has yet to be resolved. The dealer informed me they could fix it at my cost but left little or no hope for the reimbursement. One year is sufficient to come up with a fix. I have constant alarms going off on my truck which is very distracting. I have parked my truck as it poses an unsafe condition. Manufacturer Recall NumberC4B NHTSA Recall Number24V-896 Recall StatusRecall Incomplete, remedy not yet available Summary Some (2017-2018 MY Ram xxx) vehicles may have been built with a brake hydraulic control unit ("HCU") that is susceptible to failure or malfunction which may result in a reduction or change of Anti-Lock Brake System ("ABS")/Electronic Stability Control ("ESC") /Traction Control performance. A failing HCU will initially result in the intermittent loss of ABS/Traction control progressing to permanent loss. Safety Risk The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning.

RAM or FCA USA has not timely made parts available to address the Recall C4B on my 2018 RAM 2500 HD Truck. I have been driving it without anti-lock braking system and without the skid control engaged due to the failed HCU unit covered by this Recall. I have called RAM customer care multiple times and they tell me their engineers are working on it, but they have not estimated time for the parts to be available. it has been 14 months since I first received the recall notice. This is an excessive amount of time to still not have a remedy available. Especially when RAM has remedied the same issue with the RAM 3500 Chassis.

The contact owns a 2018 Ram 2500. The contact stated while driving 30-70 MPH from Annapolis to Pennsylvania, the electronic stability control (ESC) warning light started to flash on and off. While driving over a bump in the roadway and while making a turn, the warning light activated persistently. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 25,000. VIN tool confirms parts not available.

I am continuing to have warning lights telling me to service Anti Lock brake system and also the Electronic brake system. I took it to a dealership and they told me that the hydraulic control unit and the ABS module was faulty but made no attempt to resolve the problem unless I paid over $6000 for the repairs. My truck only has 122300 miles on it and it has been a constant problem. i don't have the money to pay that and it's my only vehicle.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

HCU unit intermittently come On and off. Has the potential for loss of traction control and braking.

I have been working via my recall letter. They have provided me with approval for a rental car, but so far I have been getting mixed information on the reimbursement and have not been reimbursed. They have not and will not provide me a date for repair. I use this truck for specific activities, and rental car options are not equivalent, and again I have not yet been reimbursed. I am reading my rights and resubmitting a complaint that the manufacturer has not remedied this situation. I need 100% reimbursement for my rental car, including taxes and non-optional fees, and my truck repaired, or purchased back. I will continue researching the legislation Photos showing my truck has this defect are attached. I need to have an equivalent, safe vehicle to use, or have money from this one to buy one that is.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the warning light indicating the hydraulic control unit had failed was illuminated. The vehicle was taken to the dealer who repaired the hydraulic control unit and confirmed that the recall did not have a remedy available. The contact stated the dealer had charged them for the repair due to the remedy not being available. The manufacturer was made aware of the issue and opened a case regarding the matter. The manufacturer confirmed there was no remedy for the recall. The failure mileage was 36,547. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My HCU has failed and now I don't have anti-lock braking, electronic stability control, traction control, or cruise control. I have contacted Mopar and two Ram dealers in my area but they just tell me there is no remedy. This has been going on since December of 2024.

The contact owns a 2018 Ram 2500. The contact stated that while attempting to start the vehicle or while driving, the ABS warning light illuminated and the “Service ABS" message was displayed. A dealer was contacted. The vehicle was not diagnosed. The contact stated that the hydraulic control unit was replaced three times; however, the failure persisted. The manufacturer was notified of the failure but offered no assistance. The contact related the failure to NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unavailable.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that when the vehicle was started, the ABS warning light illuminated. The contact stated that while driving on approximately three occasions at various speeds, the brake pedal was depressed; however, the vehicle failed to slow down as intended, causing the braking distance to become extended. The vehicle was no diagnosed; however, after contacting the dealer, the contact was informed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 43,000.

I received notice of a safety recall concerning the brake/ anti-skid control module. This notice said there was a possibility of complete failure that could result in serious injury or death. I contacted my local dealer and was told the recall wouldn't start until the first quarter of 2025. I told them my dash warning lights were already on. Their advice was to park my vehicle and obtain other transportation because of the danger. This seems to be unreasonable to me. It would cost a lot to rent another truck for that period of time. This seems to be putting my family and me in danger! Is there anyway to proceed earlier?

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and a second dealer, FX Caprara Chrysler Dodge Jeep Ram (18479 US-11 #12, Watertown, NY 13601); were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the messages “Traction Control Inoperable” and “ABS Inoperable” were displayed. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the failure was associated with the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and confirmed that the part to do the recall repair was not available. The failure mileage was approximately 75,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS warning light illuminated with a constant alarm chime. When the warning light was active, the cruise control was inoperable. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The dealer informed the contact that the manufacturer was only providing parts for the 3500-Series vehicles. The contact was informed that the vehicle could be repaired out-of-pocket. The manufacturer was not made aware of the issue. The failure mileage was approximately 184,452.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500 The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My HCU is out and constantly dinging at me for no traction control and ABS. I know this is recalled and I have been waiting over a year and FCA still doesn't appear to have a remedy for this.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while her husband was driving at approximately 40 MPH, the ABS warning light illuminated temporarily. The contact was informed that the ABS warning light was illuminated with the ESC warning light and several other unknown warning lights. The contact stated that the vehicle was driven to a dealer, where it was diagnosed that the HCU had failed; however, the part to do the recall repair was not yet available. The contact was advised that a second notification would be sent once the recall remedy was available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 4,400.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The ABS and traction control warning lights intermittently illuminated while driving over bumps in the roadway. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 107,000.

The contact owns a 2018 Ram 2500. The contact stated while driving 72 MPH with the cruise control set, the contact slammed on the brake pedal due to approaching a crash in the roadway and the front tires locked. The contact noticed that the front tires were worn down on 16 inches of the tire. The vehicle was vibrating while driving. The contact replaced the front passenger’s side tire. The cruise control was turning on and off independently. The ABS warning light was illuminated and making an abnormal dinging sound. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.