2018 Ram 2500 Complaint Log

NHTSA Recall ID Number: 24V896, This recall has been going on for approx. one year with still no resolution to fixing the problem with the "Loss of ABS/Traction Control from Module Failure".

My recall says that it has been repaired on December 5 2024. My truck has not been repaired I took it to the dealership on December 5th and they said they could not do anything until the recall came out. So now they will not fix the hcu cause it says it has been repaired. I have to drive a truck with no ABS cause someone made a mistake. Please Help Me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 RAM 2500. The contact received notification of NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

RECIEVED A RECALL NOTICE (WILL TRY TO ATTACH TO THIS COMPLAINT) on or about December 2024 (ACCORDING TO RAM REPRESENTATIVE) stating that '[T]he BRAKE hydraulic Control Unit (HCU) ON YOUR VEHICLE may be susceptible to failure... The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning.' I called several Dodge Ram Dealers to have the recall fixed on or about December 2024 & was told that there was no fix yet available. Called again a couple of months later and was told the same. After that I forgot to followup again until today 8-11-2025 and was again told the same. IT HAS BEEN ABOUT 9 MONTHS & EVEN THE NHTSA NOTICE ON YOUR WEBSITE SAYS THAT RAM STILL HAS NO SOLUTION TO THE PROBLEM EVEN THOUG THE RECALL NOTICE MAKES IT CLEAR THAT THE PROBELM IS AN "IMPORTANT SAFETY ISSUE. " I REQUEST THAT THE NHTSA CONTACT DODGE RAM AND FORCE THEM TO COME UP WITH A SOLUTION TO FIX THE RECALL ASAP. because of the admitted safety issues. -

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that the alarm on the display was continuously sounding. There was an abnormal beeping sound for the hydraulic control unit and ABS system. Additionally, the cruise control was inoperable. The local dealer was contacted and suggested that the vehicle be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 27,000.

Constant cycling of ABS and Traction Control lights with tones. Causes ABS, Traction Control and cruise control failures with persistent tones and lights. Parts not available after 12 months of open recall.

My abs control warning goes on and off and will not allow me to use cruise control and is constantly beeping at me.

The contact's wife owns a 2018 Ram 2500. The contact stated while driving at various speeds and depressing the brake pedal, the vehicle slid. The contact stated that the ABS was inoperable. The ABS warning light and other unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the vehicle had lost communication with the ABS module. The dealer determined that the HCU needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact filed a reimbursement claim with the manufacturer; however, the manufacturer informed the contact that reimbursement could not be provided because the recall remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the failure. The failure mileage was approximately 48,818. VIN tool confirms parts not available.

My ABS master unit/Traction Control unit has been replaced once. Now it needs replacing again. The currently installed ABS/Traction Control unit is available for inspection. The problem has been confirmed by a dealer service center. They are the ones that replaced the first unit. The vehicle/component has been inspected by the dealership. Warning lamps (ABS/Traction Control) come on and off intermittently while the vehicle is in use. It also comes on and off while the vehicle is idling in park.

The uconnect screen has de-laminated causing random messages and a beep. Must try to exit message while driving. This is distracting and unsafe while driving. The problem may go away after restarting vehicle. It is now happening every time I use the truck. Dealer has informed me that this a known problem, but no recall. Estimated cost to me to fix could be $1,000 to $2,000. Why is this not a safety recall?

The recall for the ABS, C4B is still NOT resolved and is affecting other systems. I believe RAM headquarters are not interested in the repair. I have reached out and now they blocked me on social media because I complained publicly and posted the recall. They could at least replace with the same and it should work for awhile anyways. I just keep getting the same notice about it. PLEASE HELP

I purchased a used pickup truck in October 2023 from a dealership in South Holland, Illinois. After the purchase, I later discovered that the odometer reading on the vehicle had been rolled back. A Chrysler dealership’s service record showed the vehicle had over 188,000 miles earlier in 2023, but it was sold to me showing around 129,000 miles. This is a difference of almost 60,000 miles. When I contacted the selling dealership, they blamed the auction they purchased it from and have not provided any resolution. Because of this discrepancy, I was denied extended warranty coverage and had to pay out-of-pocket for major repairs soon after purchase. I am submitting this report so it can be documented as a potential case of odometer fraud and investigated further.

ABS warning system light constantly pops on and off.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at various speeds, the brake pedal was depressed, and the pedal fluttered, and the vehicle failed to stop as intended. The vehicle was parked at the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

ABS light comes on and off during operation, "service electronic brake system" notification flashes on and off as well. ABS does not work while light is on. A scanner has been run and the code is for the ABS module. We put children in this vehicle. This exact issue happened back in 2022 and the ABS HCU was replaced. We received a recall notice but are being told the truck has been repaired because the part was replaced in 2022, however the same issue is currently happening again.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, but the anti-lock brakes failed to stop the vehicle. The ABS warning light was illuminated. The vehicle slid and crashed into a Jersey barrier. The air bags did not deploy, and there were no injuries sustained. The vehicle was able to be driven away from the crash site. The front bumper was later replaced. A police report was not filed. The vehicle was taken to the dealer, who related the failure to the recall but confirmed that parts were not yet available. The contact mentioned calling a total of 25 different dealer locations, where all confirmed that parts were not available. The vehicle was not repaired. The contact stated that the failure recurred. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 44,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle made abnormally loud sounds. The traction control, stability control, and ABS warning lights were illuminated. The message "ESC Not Functioning - ABS Not Available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 43,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine, ABS, and traction control warning lights illuminated intermittently. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

Recall #24 V896000, C4B was issued in December of 2024 . Recall was to replace the HCU unit that controls the braking system. I have called every month, no parts are available to fix the problem. Warning lights and sounds are now going on and off on the vehicle. It does not seem reasonable that parts are not available to fix a safety recall for one year. Please contact the manufacturer to force them immediately to get this severe safety issue fixed.

ABS / HCU failed. It was recalled a year ago but still no parts / remedy available. It needs to be fixed. A year is a ridiculous amount of time to have no fix.

The contact owns a 2018 Ram 2500. The contact stated while operating the vehicle, the instrument cluster intermittently displayed “Service Electronic Stability Control (ESC)” and “Service ABS”. Additionally, the “Service Electronic Module” was displayed. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 30,000.

ABS HCU recall has not been rectified. This recall is now over 15 months old, and the problem has been known for over 3 years (see class action lawsuit) without a foreseeable remedy. This results in a major safety issue and driving performance issue not being addressed and there is apparently no regulatory movement to force a solution. At this point, FCA and NHTSA need to institute a vehicle buyback program to enable owners trapped with unusable/inoperable/non-saleable vehicles to move on and be reimbursed for this lack of action.

We have been on a waiting list for a recall repair for over a year related to the antilock braking system. This is a safety issue and it is unacceptable to not be repaired as the issue can cause brake failure which can result is collisions which may cause injury and or fatalities.

ABS and HCU code along with sloppy brakes. With all the brake problems with these trucks - why no safety recall made yet ? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The warning lights have been on for months indicating the ABS is malfunctioning, we have had it to the dealership garage several times and they keep telling us we are on the list but the parts are not available even though it has been over a year. If they fail completely we will have no control over the braking system which can cause a vehicle crash. We have to limit the driving we do with our vehicle because of the danger that is involved. We have another issue for our vehicle: I contacted Chrysler twice with no response. and addressed it with our dealership and they have not helped. We have reported this issue to Chrysler about our 2018 Dodge Ram 2500 6.7L Cummins diesel concerning the Particulate Matter Sensor. This has been ongoing for a year and Chrysler is aware of this problem and has issued recalls on them from 2019 and up. We need this matter to include the 2018's including ours as it has the same issue. Please help us to have this matter resolved.

Abs module needs replacement,

Service anti brake system coming on intermittently when hit bumps and sometimes not even when hitting bumps just driving smooth.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was at the dealer for routine maintenance, and the ABS and traction control warning lights illuminated, and the "Service ABS" message was displayed while driving. The vehicle was taken back to the dealer, who determined that the failure was related to the recall; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 63,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal the vehicle failed to stop immediately. The ABS warning light was illuminated. The dealer was contacted, and confirmed that the part to repair the vehicle was not available. The contact called another dealer, Gainesville Chrysler Dodge Jeep Ram (3000 N Main St, Gainesville, FL 32609). The contact returned to the first dealer who stated there was no part available for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 128,000. VIN tool confirms parts not available.

At the end of last year, our fleet manager informed us of a recall on one of our vehicles (VIN: [XXX] ). The recall came out Nov 27, 2024 (24V-896). I had initially contacted my local dealership (Planet Chrysler Dodge Jeep Ram FIAT of Flagstaff) and they let me know that these recalls typically become serviceable after ~1-2 months. I just wanted to see if there are any updates to when I can get this recall addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is a well know issue with potential failures in the Hydraulic Control Unit (HCU), which can impact critical braking and stability systems, including ABS, Electronic Stability Control (ESC), and traction control. Manufacturer Recall # - C4B NHTSA Recall # - 24V-896 There has been a recall on this issue since Nov of 2024 however, there has been no remedy offered yet on most models affected. I am experiencing this failure on my 2018 RAM 2500. It is noted in the recall that this failure is a safety issue and can cause the car to crash without prior warning. The remedy is know by RAM as they have issued it for certain chasis types. The Brake HCU must be replaced. I believe RAM's delay for a remedy is simply the cost and they are willfully putting lives in danger over financial impacts.

Manufacturer has failed to have a solution to current recall, 24V-896. It has been at least 6 months with no resolution.

Recalled for HCU 11/2024. Still no remedy/fix available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when the brake pedal was depressed, the vehicle hesitated before coming to a stop. Additionally, the vehicle became difficult to steer. The contact stated that the braking distance became extended. The contact had to apply excessive pressure on the brake pedal to stop the vehicle. The failure was intermittent. The ABS and traction control warning lights were illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 250,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the ABS light was illuminated. The vehicle was taken to the dealer, who diagnosed that the brakes needed to be replaced. The dealer replaced the Hydraulic Control Unit (HCU). The dealer replaced the damaged part; however, the ABS light remained illuminated. The manufacturer was informed of the failure and opened a case. The contact sought reimbursement for the repair because the replaced part was also a defective part. The manufacturer referred the contact to the dealer to request a loaner vehicle until parts became available. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated the Anti-lock Braking System (ABS) warning light would illuminate, and the traction control would fail intermittently. The dealer was contacted. The dealer informed the contact that the manufacturer did not have a remedy or a date available for the parts. The manufacturer was made aware of the failure, and a case was opened. The manufacturer was unable to confirm when the part would be available. The failure mileage was approximately 84,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Service Electronic Brake and Service ABS warning lights were illuminated. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The failure mileage was approximately 53,000.

Recall 24V-896 was announced on 11-27-2024. The recall states that this may cause an unsafe driving condition for the vehicle. Stellantis has not resolved this problem and states that the part is unavailable. Stellantis lists the replacement for the defective hydraulic control unit (HCU) part #68143491AB as available for purchase. This delay is unacceptable, with thousands of potentially unsafe trucks on the highways.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Service ABS and Electronic Stability Control (ESC) warning lights were intermittently illuminated, causing the cruise control mode to deactivate while driving. The dealer was contacted. No further information was available. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

I am the owner of a 2018 RAM 2500 that is subject to NHTSA safety recall 24V-896 (manufacturer recall C4B), involving a potential failure of the Hydraulic Control Unit (HCU) affecting ABS, electronic stability control, and traction control systems. This recall has been active for over one year on my vehicle. Despite repeated contact with authorized RAM dealerships and the manufacturer, I have been informed that no repair remedy or replacement parts are available, and no timeline has been provided for when the recall can be completed. This is a brake-related safety recall, and the continued inability to repair the vehicle creates an ongoing safety risk. The manufacturer has not provided an interim remedy, loaner vehicle, or alternative solution. I am filing this complaint to document that the recall remains unresolved due to parts unavailability and to request NHTSA review of the extended delay in providing a safety remedy.

I recieved a recall ncotice # 24v-896 on my vehicle over a year ago and there is still "no parts available" to fix it. The break HCU needs to be replaced. This is a huge safty concern!! The brake system in my vehicle has become more and more unpredictable in the past few months.

The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the ABS warning light illuminated with an audible chime. The dealer was contacted about the ABS warning light and was made aware of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic), however, the contact had received the recall letter. The dealer informed the contact that the remedy was not yet available. The contact stated that the ABS warning light was intermittent. The manufacturer was contacted and confirmed that the remedy was not yet available and that another letter would be sent when the remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 95,000.

The failure and recall of the HCU( hydraulic control unit) means that my truck • ABS (antilock brake system ) failure • 4 wheel drive failure This poses a severe safety risk to the driver and passengers in this vehicle. It has been over a year that this issue hasn’t been resolved.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the ABS warning light was constantly flashing. The dealer was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue and opened a case. The failure mileage was approximately 19,000.

Received recall C4B/NHTSA 24V-896 on 27 Nov. 2024. Remedy for this defect has not been completed as of this date. I tried on AUG 1 2025 to have it corrected at the Berlin City Ram dealership with no luck. I asked the dealership again today 12 Feb 2026 about the repairs and was told they do not have a remedy yet for this. I called Chrysler Customer Care 12 Feb 2026 and was told there is still no remedy. My state Vehicle inspection is due in March, and will not pass inspection due to the ABS/ESC Lights being on. What do when the vehicle fails inspection and i cannot drive it?