2016 Ram 3500 Complaint Log

DAILY OCCURRENCE. WHILE DEAD STOPPED AT LIGHT OR IDLING ALONG AFTER LIFTING FOOT OFF OF BRAKE PEDAL, THEN SLOWLY DEPRESSING ACCELERATOR PEDAL, THERE IS A 2-4 SECOND DELAY BEFORE TRUCK STARTS TO ACCELERATE. FEELS LIKE A DEAD PEDAL. THIS HAS BECOME WORSE AS THE TRUCK ACCRUES MILES. WHEN NEEDING TO ACCELERATE QUICKLY, THE PEDAL RESPONSE IS SLOW TO RESPOND AND HAS CAUSED MANY ANXIOUS MOMENTS WITH VEHICLES BEARING DOWN ON MY REAR END. I PRESS THE PEDAL AND WAIT FOR ENGINE TO RESPOND. THE TRUCK IS A DIESEL AND IT DOES NOT FEEL LIKE TURBO LAG. I HAD A 2007 DIESEL AND THIS WAS NOT A PROBLEM AT ALL. I FEEL THAT EVENTUALLY THIS WILL CAUSE OR LEAD ME TO HAVE AN ACCIDENT OF SOME TYPE. EVERY TIME I DRIVE THE TRUCK I HAVE TO MAKE ALLOWANCES FOR THE LACK OF PEDAL RESPONSE, MOSTLY IN CITY, SLOW AND GO DRIVING. ON THE HIGHWAY AT HIGHER SPEEDS THIS PROBLEM DOES NOT SEEM TO BE SUCH AN ISSUE. I BELIEVE THAT RAM NEEDS TO ADDRESS THIS WITH SOME TYPE OF REPROGRAMMING FOR THE ENGINE, DRIVE-TRAIN OR BOTH. THIS TYPE OF PEDAL NON-RESPONSE IS VERY DANGEROUS AND QUITE DISTURBING. THE DEALERS HAVE NO ANSWER TO THIS PROBLEM.

DELAYED THROTTLE RESPONSE. ALSO FUMES IN CAB.

ON THE SCREEN IT COMES UP (NOT ALL THE TIME) IT COMES UP SERVICE ELECTRONIC BRAKING SYSTEM AND CHECK TRAILER BRAKES( NO TRAILER) & EXHAUST BRAKE AND THE CRUISE CONTROL WILL COME OUT. I HAVE HAD MY TRUCK INTO LARRY MILLER IN BOISE 3-4 TIMES FOR THIS PROBLEM THEY SAY THEY CANNOT FIX IT BECAUSE IT IS NOT DOING IT THEN. IT WAS DOING IT ONE DAY I STOPPED AT PETERSEN DEALERSHIP AND THEY DID A PRINT OUT WITH WHAT IT IS DOING BUT SAID THEY COULDN'T FIX IT BECAUSE I BOUGHT TRUCK AT LARRY MILLER. SO I TOOK THE READ OUT TO LARRY MILLER THEY SAID IT'S NOT DOING IT NOW SO SORRY CAN'T FIX IT! THE TRUCK HAS 32,000 MILES AND HAS BEEN DOING THIS FOR ABOUT 2 YEARS, THE TRUCK IS 3 YEARS OLD. ALSO, I HAVE HAD 5 RECALLS IN 3 YEARS I HAVE NO FAITH IN THIS TRUCK. I FEEL LARRY MILLER IS NOT INTERESTED AND WILL NOT WORK WITH ME TO FIX THIS TRUCK. I HAVE THE PRINTOUT WITH ALL THE PROBLEMS THAT ARE HAPPENING IF YOU WANT TO SEE THEM?

THE DEF TANK SUDDENLY READ EMPTY AND IT WAS OVER 3/4 FULL IT BEGAN TO COUNTDOWN THE WARNING OF REDUCED SPEED IN 200 MILES I WAS DRIVING BETWEEN CA AND AZ AT NIGHT . I WAS OVER 250 FROM ANY TOWN DRIVING AT 65 IT SUDDENLY SLOWED TO 5 MPH. THIS CAUSED VEHICLES TO SWERVE AROUND ME AND BRAKE. I UNDERSTAND YOU DON'T WANT PEOPLE NOT TO USE DEF BUT FOR SAFETY THE VEHICLE SHOULD AT LEAST BE ABLE TO KEEP THE MIN FREEWAY SPEED OF 55. THEN UPON RESTART IDLE ONLY FOR COLD ENVIRONMENT SITUATIONS.

ON 1/17/2017 I TOOK MY 2016 RAM 3500 INTO THE SELLING DEALER SERVICE DEPARTMENT (DWAYNE LANE'S EVERETT, WA) TO CHECK FOR THE CAUSE OF A "CHECK TRAILER WIRING" VISUAL AND AUDIBLE WARNING WHICH HAD BEEN PRESENT INTERMITTENTLY WITH BRAKE PEDAL APPLICATION SINCE SHORTLY AFTER PURCHASE OF THE VEHICLE (NEW). WHEN PRESENT, THE DEFECT WOULD OCCUR IF THE VEHICLE WAS STATIONARY OR IN MOTION, PARTICULARLY IN DAMP ROAD CONDITIONS. THE DEALERSHIP SAID THAT, BECAUSE OF THE PRESENCE OF NON-FACTORY OPTIONS, THEY WOULD NOT WORK ON THE VEHICLE UNTIL IT WAS RETURNED TO STOCK CONDITION (MAGNUSON-MOSS WARRANTY ACT VIOLATION) BASED ON THE ADVICE OF CHRYSLER/FCA. I THEN TOOK THE VEHICLE TO THE DEALER WHO INSTALLED THE CAMPER WIRING, WHERE IT WAS DISCOVERED THE THE BLUE WIRE FROM THE BRAKE CONTROLLER TO THE FACTORY INSTALLED 7-PRONG PLUG WAS INSTALLED INCORRECTLY AT THE RAM FACTORY, CAUSING THE FAULT CODE AND A POTENTIAL MALFUNCTION OF THE TRAILER BRAKE SYSTEM. SHOULD THE BRAKES ON A TOWED VEHICLE MALFUNCTIONED IN OPERATION, THERE IS THE VERY REAL POSSIBILITY OF LOSS OF CONTROL, INJURY OR DEATH TO OCCUPANTS AND BYSTANDERS. I HAVE VIDEO OF THE FAULT TAKING PLACE BUT THE FILES ARE TOO LARGE TO ATTACH TO THIS EMAIL.

2016 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO WATER PUMP FAILURE. *LD *JS

BRAND NEW VEHICLE WITH LESS THAN 1,000 MILES ON IT HAS A VIOLENT SHAKE AT HIGHWAY SPEEDS BETWEEN 62-72 MPH. THREE DIFFERENT RAM DEALERS AND RAM CUSTOMER SUPPORT TEAM STATES THAT THERE IS NOTHING WRONG WITH THE VEHICLE AND IT'S OPERATING AS DESIGNED. POTENTIALLY A SAFETY ISSUE AS THE SHAKE SEEMS TO MAKE THE TRUCK UNSTABLE AT TIMES. THIS IS OCCURRING SPECIFICALLY ON SMOOTH HIGHWAYS AND SEEMS TO BE EVEN WORSE AROUND CURVES. SEEMS TO BE A FAIRLY COMMON ISSUE AMONG LATE MODEL YEAR RAM HEAVY DUTY PICKUP TRUCKS AND SHOULD BE WORTH AN INVESTIGATION. I PURCHASED THIS VEHICLE TO TOW MY TRAVEL TRAILER WITH MY ENTIRE FAMILY IN THE TRUCK AND I'M NOT COMFORTABLE DOING THAT WITH THIS DEFECT.

THERE IS AN EXTREME DELAY WHEN PRESSING THE ACCELERATOR AND ACTUAL ACCELERATION OF THE VEHICLE. THERE SEEMS TO BE NO CORRELATION BETWEEN HOW FAR THE ACCELERATOR IS PRESSED AND VEHICLE ACCELERATION. WHEN MERGING INTO TRAFFIC AND ESPECIALLY WHEN PULLING OUT INTO TRAFFIC OR PASSING A VEHICLE. THIS DELAY IS A SEVERE SAFETY PROBLEM. THERE IS A 2-3 SECOND DELAY BETWEEN PRESSING THE ACCELERATOR AND THE VEHICLE ACTUALLY MOVING. *TR

RAN INTO THE REAR END OF 18 WHEELER DEAD STOPPED IN MIDDLE OF ROAD DRIVING AT A SPEED OF 40 - 45 MPH . MY AIRBAGS DID NOT DEPLOY YET THE COMPLETE FRONT END OF TRUCK WAS BASHED IN AND PROBABLY TOTALED.

SIGNIFICANT LAG IN ENGINE RESPONSE WHEN ACCELERATING FROM DEAD STOP. DELAY IS APPROX 3-4 SECONDS FROM TIME ACCELERATOR PEDAL IS DEPRESSED UNTIL TRUCK RESPONDS.

DEAD PEDAL. FROM A DEAD STOP IF YOU STAB THE ACCELERATOR PEDAL AS IN A EMERGENCY SITUATION THERE IS A 2-3 SECOND DELAY BEFORE POWER IS APPLIED TO THE DRIVETRAIN. I FEEL THIS IS A VERY DANGEROUS SITUATION AND RAM SHOULD HAVE TO REPROGRAM THESE TRUCKS TO APPLY POWER WHEN CALLED FOR BY THE ACCELERATOR PEDAL. THIS HAS OCCURED SINCE NEW

TL* THE CONTACT OWNS A 2016 RAM 3500. WHILE DRIVING 70 MPH, BOTH HEADLIGHTS FAILED TO OPERATE. THE CONTACT HAD TO ACTIVATE THE HIGH BEAM HEADLIGHTS. THE CONTACT ALSO STATED THAT THE SPLIT TAILGATE DOORS WERE FRACTURED. THE VEHICLE WAS TAKEN TO FOLSOM LAKE CHRYSLER DODGE JEEP RAM (12545 FOLSOM BLVD, FOLSOM, CA 95630, 916-520-1135) WHERE IT WAS DIAGNOSED THAT THE LIGHT HARNESS FAILED AND THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS APPROXIMATELY 158,000.

THE DEF PUMP STOP WORKING NEVER HAD A MAINTENANCE LIGHT TO COME ON UNTIL THE TRUCK REACH ABOUT 76000 MILES AT THAT TIME THE SYSTEM WAS OUT OF WARRANTY AND THE PUMP WAS NO GOOD I WAS ON MY WAY BACK FROM NEW YORK WHEN IT INDICATED THAT IT WAS GOING TO SLOW DOWN TO 5MILE PER HOUR FOR 145MILE BUT IT DID NOT DO IT.

TRUCK HAS A TERRIBLE VIBRATIONS AT HIGHWAY SPEEDS FEELS IF THE TRUCK IS COMING APART I'VE TAKEN THE TRUCK BACK, NEW 1600$ TIRES NO HELP.

THE INTEGRATED TRAILER BREAK CONTROLLER DOES NOT STOP A HEAVY TRAILER PROPERLY. TESTS HAVE SHOWN THAT WHEN THE BREAK IS APPLIED THE CONTROLLER ONLY SENDS 7VOLTS TO THE TRAILER BREAKS. ADJUSTING THE GAIN TO THE MAXIMUM 10 SETTING HAS NO AFFECT. THE DEALER AND CHRYSLER SAY THE SYSTEM IS WORKING AS IT IS PROGRAMMED TO. IT IS DIFFICULT TO STOP THE TRUCK AND TRAILER IN A REASONABLE DISTANCE. CHRYSLER NEEDS TO COME UP WITH A FIX FOR THIS PROBLEM BEFORE SOME ONE IS SERIOUSLY HURT OR KILLED.

TL* THE CONTACT OWNS A 2016 DODGE RAM 3500. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, WATER LEAKED FROM THE SUN ROOF WHICH CAUSED THE VEHICLE TO HAVE ELECTRICAL ISSUES. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 9,000.

TL* THE CONTACT OWNS A 2016 RAM 3500. WHILE DRIVING VARIOUS SPEEDS, THERE WAS EXCESSIVE EXHAUST FUMES ENTERING THE CABIN OF THE VEHICLE FROM THE ENGINE AND THROUGH THE FIREWALL. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE (LOCATED AT 222 S. AUTO DRIVE, BOISE, ID 83709) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT IT WAS ACCEPTABLE FOR SOME EXHAUST FUMES TO ENTER THE CABIN OF THE VEHICLE. IT WAS ALSO SUGGESTED BY THE SERVICE ADVISER TO HAVE THE WINDOWS DOWN WHILE OPERATING THE VEHICLE, BUT THE CONTACT FOUND THAT TO BE UNACCEPTABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE ON TWO OCCASIONS AND THE CONTACT RECEIVED CASE NUMBERS: 31719201 AND 31501985. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. UPDATED 08/22/17*LJ *JS

TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT STATED THAT THE GEAR SHIFT INDEPEDENTLY SHIFTED FROM THE PARK POSITION TO THE DRIVE POSITION WITHOUT WARNING. AS A RESULT, THE VEHICLE BEGAN TO ROLL FORWARD. THE DRIVER WAS DRAGGED UNTIL THE VEHICLE CRASHED INTO A FENCE. THE DRIVER SUSTAINED LACERATIONS ON THE BODY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS A DRIVER'S ERROR AND UNABLE TO BE DUPLICATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE SHIFT INTERLOCK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,180.

ON MAY 25 WE EXPERIENCED CATASTROPHIC BRAKE FAILURE WHILE BACKING OUR NEW 2016 5TH WHEEL TRAILER INTO OUR DRIVEWAY. THIS INCLUDED BACKING DOWN OUR HILL AND TURNING TO THE RIGHT INTO OUR DRIVEWAY. THE ROAD WE LIVE ON IS A PRIVATE ROAD. AFTER THE INCIDENT IT WAS DETERMINED THAT THE BRAKE BOOSTER RETAINING CLIP WAS EITHER NOT INSTALLED OR WAS MISSING CAUSING THE BRAKE PEDAL ASSEMBLY TO COME APART FROM THE "BRAKE" BOOSTER ARM WHICH RESULTED IN OUR INABILITY TO OPERATE THE BRAKES OF OUR PICKUP OR 2016 TRAILER. THIS INCIDENT CAUSED OVER $18000 IN DAMAGE TO THE TRAILER AND OUR PROPERTY. THE INCIDENT WAS REPORTED TO FIAT CHRYSLER AUTOMOBILE WHO INVESTIGATED. THEY REPORTED THAT UPON "REVIEW THE INSPECTION REPORT ..."," WE ARE NOT LED TO BELIEVE THAT THE INCIDENT WAS DUE TO A MANUFACTURING RESPONSIBILITY. THERFORE WE MUST RESPECTFULLY DECLINE ANY ASSISTANCE WITH THIS INCIDENT." AS A RESULT OF THIS INCIDENT WE HAVE NOT HAD THIS VEHICLE FOR THE PAST 2.5 WEEKS BUT MOST OF ALL ARE SHOCKED AT THEIR RESPONSE. WE HAVE NOTED THAT CHRYSLER HAD RECALLED OVER 24,000 VEHICLES INCLUDING RAM TRUCKS BETWEEN 2010 AND 2013 FOR THE EXACT SAME ISSUE. HOPEFULLY THIS WILL SPUR SOME ACTION ON THIS ISSUE.

INVOLVED IN A FRONT END, AND DRIVER SIDE COLLISION AT A SPEED OVER 50MPH, AND THE AIRBAGS DIDN'T DEPLOY. THE VEHICLE ALSO CAUGHT FIRE, THERE WAS A MINI EXPLOSION. THE VEHICLE HAD TO BE TOWED. I CONTACTED CHRYSLER, BUT THEY HAVE NOT DONE ANYTHING, ABOUT THIS MATTER.

NEXEN TIRES RODIAN LT HRX 235/80/R17 ON A NEW DODGE RAM 3500 HAD 14,000 MI WHEN DISCOVERED PIN HOLES IN THE SIDE WALL WHICH CANNOT BE REPAIRED, SPLITTING VISIBLE BETWEEN THE TREADS AND TIRES CONTINUOUSLY LOOSING AIR. NO BLOW-OUT HAS YET OCCURRED RESULTING IN BODILY INJURY. THE SITUATION IS BEING BROUGHT TO YOUR ATTENTION SINCE CHRYSLER IS ASSUMING NO RESPONSIBILITY AND THE TIRE MANUFACTURER IS BEING LESS THAN COOPERATIVE IN ASSUMING RESPONSIBILITY FOR REPLACEMENT OF THE DEFECTIVE TIRES. THERE ARE LAW SUITS IN FLORIDA AD COMPLAINTS FILED WITH CALIFORNIA BBB FOR SIMILAR ISSUES WITH LITTLE SUCCESS.

THE TRUCK WAS LOADED WITH APPROXIMATELY 1,400 POUNDS OF HAY IN THE BED. THE VEHICLE WAS STOPPED ON A SLIGHT INCLINE TOWARD THE REAR. IT WAS PLACED INTO PARK AS WITNESSED BY THE 2 PASSENGERS. THE VEHICLE WAS STATIONARY AS THE DRIVER EXITED THE VEHICLE AND CLOSED THE DOOR. A COUPLE OF SECONDS LATER, THE VEHICLE SLIPPED OUT OF PARK AND STARTED ROLLING BACKWARDS.

TL* THE CONTACT OWNS A 2016 RAM 3500 EQUIPPED WITH NEXEN TIRES, SIZE: LT23580R17E (NA) THE CONTACT STATED THAT THE OUTSIDE EDGE OF THE FRONT PASSENGER SIDE TIRE WAS ROTTEN AND RUBBER WAS CHIPPING OFF. THE CONTACT REMOVED AND REPLACED THE TIRE WITH THE SPARE. THE CONTACT WAS UNABLE TO LOCATE A DEALER TO REPLACE THE TIRE. THE TIRE WAS ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRE LINE WAS UNAVAILABLE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 1,600.

TL* THE CONTACT OWNS A 2016 DODGE RAM 3500. WHILE DRIVING AT AN UNKNOWN SPEED, THE SPEEDOMETER FAILED TO DISPLAY THE PROPER MILEAGE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,060.

THERE IS AN EXTREME DELAY WHEN PRESSING THE ACCELERATOR AND ACTUAL ACCELERATION OF THE VEHICLE. THERE SEEMS TO BE NO CORRELATION BETWEEN HOW FAR THE ACCELERATOR IS PRESSED AND VEHICLE ACCELERATION. WHEN MERGING INTO TRAFFIC AND ESPECIALLY WHEN PULLING OUT INTO TRAFFIC, THIS DELAY IS A SEVERE SAFETY PROBLEM. THERE ARE TIMES THAT A 2-3 SECOND DELAY IS EXPERIENCED BETWEEN PRESSING THE ACCELERATOR AND THE VEHICLE ACTUALLY MOVING.

OEM TRAILER BRAKE CONTROLLER BARELY WORKS. TRIED WITH ALL 4 SETTINGS (TRAILER TOWING SHOULD HAVE NEEDED "ELECTRIC HEAVY" SETTING) HAD TO TURN THE GAIN ALL THE WAY UP TO GET THE BRAKES TO ENGAGE, PULLING AN EMPTY TRAILER. SHOULD BE ABLE TO COMPLETELY LOCK THE TRAILER BRAKES ON SETTING 10 FOR GAIN. TRAILER BRAKES ARE ADJUSTED CORRECTLY AND AFTERMARKET BRAKE CONTROLLER WORKS FINE WITH THAT TRAILER.

TL* THE CONTACT OWNS A 2016 RAM 3500. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE COURTESY CHRYSLER DODGE JEEP RAM DEALER (1890 DOGWOOD DR SE, CONYERS, GA 30013, (844) 776-0751) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED FOUR TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

WHEN ACCELERATING FROM A DEAD STOP THE ENGINE HAS A 3 TO 4 SECOND LAG. NORMAL RESPONSE RESUMES AFTER THE INITIAL LAG. THIS CONDITION HAS BEEN CONSISTANT THROUGHOUT 2016. TRUCK WAS PURCHASED NEW. PRESENT MILEAGE IS 4500.

FROM DAY 1 THE TRUCK HAS HAD VERY POOR THROTTLE RESPONSE. THE BIG PROBLEM IS ON TAKE OFF. THE TRUCK HAS A DEAD PEDAL WITH A DELAY OF 3 TO 5 SECONDS BEFORE THE TRUCK WILL ACCELERATE. THIS CAN MAKE FOR SOME DANGEROUS SITUATIONS. IN LOOKING FOR A SOLUTION TO THIS PROBLEM I HAVE FOUND THERE IS A HUGE NUMBER OF OWNERS COMPLAINING OF THE SAME THING. IT SEEMS CHRYSLERS RESPONSE HAS BEEN TO IGNORE THE COMPLAINTS AND NOT LOOK INTO A SOLUTION

TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT SMELLED AN ABNORMAL EXHAUST ODOR IN THE VEHICLE WHEN THE HEATER WAS RUNNING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,128. UPDATED 05/03/16*LJ