NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2004 Subaru Impreza. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
The contact owns a 2004 Subaru Impreza. The contact stated while driving 60 MPH and hard braking, the vehicle started shuddering violently and the steering wheel was not operating as needed. The contact was able to drive the vehicle to the residence at 20 MPH. The contact then inspected the vehicle and confirmed that the front driver's side control arm had fractured. The contact related the failure to NHTSA Campaign Number: 11V464000 (Suspension). The dealer and the manufacturer were notified of the failure and confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 235,000.
I have had this airbag recall repaired 8 years ago, yet the dealership (Autonation Subaru Arapahoe 9955 E Arapahoe Rd Centennial, CO 80112) REFUSES to submit the paperwork to complete the recall. I have contacted the dealership numerous times, I have had Subaru of America representatives come out to my house to verify this airbag recall has been completed, yet I cannot get the recall status of my vehicle to be updated to show that the recall has been completed.
The contact owns a 2004 Subaru Impreza. The contact stated that while driving at 65 MPH, the vehicle stalled, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with an unknown code for the throttle body. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 162,000.
There is a recall for fuel lines for MY2002-2003 Imprezas and the issue was resolved or a fix was implemented on late MY2004 vehicles. Unfortunately this means early MY2004 vehicles are still impacted by the issue with no recall in place. During cold weather or during cold engine startup fuel lines are prone to leaking onto cylinder head. Raw fuel can be observed dripping, and can be smelled in the engine bay and inside of the vehicle. This poses a fire risk during vehicle operation and the MY2002-2003 recall should be extended to MY2004 vehicles built prior to August 2003.
I have already visited my local Subaru dealer to remedy this recall. I have a physical invoice as proof that my vehicle was inspected & already has the correct air bag installed. I have called the recall line (855-371-5406) MANY times & no matter who I speak to the recall does not clear despite me informing them I have already completed the repair. All representatives say the same thing claiming they will "take care of it or speak to a manager" & telling me to wait so it clears on its own over time. It has now been almost 2 years since my visit & I am still receiving an excessive amount of notices. The vehicle works as it should 100% with no issues.
The passenger side lower control arm failed due to corrosion. There was a previous recall to address this issue with an anti corrosion coating, but it did not prevent the control arm from corroding and failing. I had this addressed at the dealer, and they mentioned the issue was addressed. Recall NHTSA Campaign Number: 11V464000
SIMILAR TO RECALL CAMPAIGN #WQK-47 THE HARD BRAKE LINE NEAR MY GAS TANK HAS CORRODED AND LEAKED ALL OF MY BRAKE FLUID. HAD I BEEN ON THE HIGHWAY THIS COULD HAVE BEEN CATASTROPHIC. THE VEHICLE WAS IN MOTION, I NOTICED THE BRAKE PEDAL WAS TRAVELING FARTHER THAN NORMAL. WHEN I GOT HOME, THERE WAS ALMOST NO BRAKING ABILITY LEFT IN THE CAR, PEDAL WENT TO THE FLOOR. CHECKED MASTER CYLINDER, IT WAS EMPTY, ADDED FLUID, PRESSED ON BRAKES, COULD HEAR THE FLUID LEAKING OUT. CHECKED AROUND CAR TO FIND FLUID. THIS IS A COMMON PROBLEM ON SUBARU'S AND THERE IS A RECALL FOR NEWER WRX'S FOR THE SAME ISSUE.
I ARRIVED AT A GAS STATION WHERE I FILLED UP MY SUBARU IMPREZA RS 2.5L WITH 87 UNLEADED MID GRADE FUEL AND FROM THAT POINT ON STILL TILL TODAY MY VEHICLE HAS HAS THE CHECK ENGINE LIGHT ON, WHEN THE AIR CONDITIONER IS TURNED ON AND I'M GOING 55 MPH OR HIGHER GASOLINE CAN BE SMELLED WITHIN THE VEHICLE. WHEN REFUELING THE GAS PUMP CONTINOUSLY STOPS AS IF THE FUEL CHAMBER IS FULL. AFTER REFUELING THE VEHICLE FAILS TO TURN OVER OR STAGGERS WEAKLY TO START.
TL* THE CONTACT OWNS A 2004 SUBARU IMPREZA. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, WHEN THE CONTACT FILLED UP THE FUEL TANK, THERE WAS A STRONG ODOR INSIDE THE VEHICLE. THE CONTACT ALSO LOCATED FUEL INSIDE THE VEHICLE ON THE REAR DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO PAUL MILLER SUBARU (3469 US-46, PARSIPANNY, NJ) WHERE IT WAS DIAGNOSED THAT FUEL WAS LEAKING FROM ALL THE FUEL LINES UNDER THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000.
DRIVER SIDE FUEL LINE THAT IS CONNECTED TO THE FUEL RAIL UNDERNEATH THE TURBO INLET HOSE LEAKS GAS. THE SMELL IS VERY NOTICEABLE AND I'M PRETTY SURE IT'S DANGEROUS SINCE IT COULD CAUSE AN ENGINE FIRE.
DURING COLD WEATHER A STRONG SMELL OF FUEL CAN BE DETECTED COMING FROM THE ENGINE BAY WHILE BOTH MOVING AND STATIONARY. THIS PROBLEM ONLY OCCURS DURING COLDER WEATHER.
DURING THE PAST 8+ WINTERS, THERE IS A STRONG FUEL SMELL. I'VE CALLED SUBARU OF AMERICA AND THEY SAID THAT ONLY THE TWO PREVIOUS MODELS WERE RECALLED FOR THIS PROBLEM. ACCORDING TO MY RESARCH, IT SOUNDS LIKE THIS PROBLEM PERSISTS WITH MANY SUBARU MODELS. I'VE BEEN ABLE TO CLOSE THE AIR VENTS TO KEEP THE SMELL OUT IN PREVIOUS YEARS. TODAY, WHITE SMOKE STARTED TO COME OUT OF MY HOOD WHILE DRIVING AND STATIONARY. THE TEMPERATURE IS IN THE SINGLE NEGATIVE DIGITS.I BELIEVE THERE IS NOW ENOUGH FUEL LEAKAGE ONTO THE MANIFOLD THAT IT IS STARTING THE SMOKE.
Rubber fuel lines under the intake manifold leak fuel when the temperature falls below 40 degrees F. The smell permeates the cabin and fuel can be seen wetting nearby surfaces under the intake. An inspection can be performed. This represents a fire safety hazard that could occur while the vehicle is in motion, jeopardizing all surrounding traffic. The problem is widely noted on Subaru internet forums, but only a recall for 2002-2003 models has been reported. My car is a very early 2004, so it shares traits of the 2003 engines. There are no warning lamps or notifications, only the smell of raw gas when the car starts and is in motion in winter temperatures. This has happened repeatedly since the issue first occurred, so I avoid driving this vehicle if at all possible.
IT RECENTLY BEEN COLD IN COLORADO AND NOW I HAVE THIS RAW FUEL SMELL IN CABIN DURING COLD WEATHER. FUEL LINE LEAKING COMING FROM THE RUBBER HOSE CONNECTOR LOCATED UNDER THE INTAKE MANIFOLD, BETWEEN TWO DIRECT FEED LINE TO THE INJECTOR.
WHILE DRIVING AT ABOUT 30 MPH, THE CAR BEGAN TO SHAKE UNCONTROLLABLY. UPON INSPECTION OF THE FRONT END I SAW THAT THE LOWER SUSPENSION ARM HAD CRACKED.
DEALER CLAIMS TO HAVE PROPERLY PERFORMED A RECALL REPAIR, BUT THE PROBLEM PERSISTS I OWN A 2004 SUBARU IMPREZA. THERE IS A RECALL ON THE FRONT SUSPENSION FOR A SEVERE CORROSION ISSUE. I BROUGHT MY CAR IN TO HADDAD SUBARU FOR THE RECALL SERVICE IN 2011 I WAS RECENTLY INFORMED BY MY MECHANIC (NOT DEALER MECHANIC) THAT THE SUSPENSION IS DANGEROUSLY CORRODED AND IT "DOES NOT LOOK LIKE THE RECALL WAS PERFORMED ON THIS CAR." I HAD THIS OPINION CONFIRMED A SECOND MECHANIC. I RAISED THIS ISSUE WITH HADDAD SUBARU. THEY CONFIRM THE SUSPENSION IS DANGEROUSLY CORRODED, BUT WILL NOT REPLACE IT WITHOUT AUTHORIZATION FROM SUBARU I RAISED THIS ISSUE WITH SUBARU AMERICA AND THEY STATE THE RECALL WAS PERFORMED PREVIOUSLY BY HADAD SUBARU AND THEY HAVE NO FURTHER RESPONSIBILITY TO ADDRESS THE ISSUE. I AM DUBIOUS THE RECALL REPAIR WAS CORRECTLY PERFORMED BY HADAD SUBARU IN 2011 AND THAT IS WHY THERE IS A PROBLEM NOW. IT IS A SAFETY ISSUE, SO I HAVE FIXED IT MYSELF FOR NEARLY $1,000
THERE IS A STRONG FUEL/GASOLINE SMELL COMING THRU THE AIR VENTS FROM THE ENGINE WHEN THE TEMPERATURE GOES UNDER 30-25 DEGREES FARENHEIT. I'VE CHECKED UNDER THE HOOD AND THERE IS TWO FUEL HOSES THAT START LEAKING WHEN IT GETS COLD OUTSIDE. THIS HAS BEEN HAPPENING EVERY WINTER SINCE I GOT MY CAR BACK IN 2016. I HAD THE CLAMPS ON THE HOSES RETIGHTENED BY A SUBARU DEALERSHIP BUT THAT DIDN'T SOLVE THE PROBLEM. I'M WRITING THIS COMPLAINT BECAUSE THERE IS AN OPEN RECALL FOR THIS ISSUE ON THE 2002 AND 2003 WRX, BUT NOT ON THE LATER MODELS. THERE'S MANY PEOPLE ON THE INTERNET WITH THE SAME ISSUE AND IT SEEMS TO BE HAPPENING TO OTHER YEARS OF WRX AND EVEN OTHER MODELS OF SUBARU. IT'S REALLY STRESSFUL AND ANNOYING HAVING THE STRONG SMELL OF FUEL COMING IN TO YOUR CAR. ALSO IT'S A FIRE HAZARD HAVING GASOLINE POOLING UP ON THE ENGINE BLOCK. THIS ISSUE HAS BEEN KNOWN TO SUBARU OF AMERICA BUT THEY ONLY TOOK CARE OF THE 2002 AND 2003 WRX MODELS. I'M HOPING THIS CAN SOMEHOW HELP OTHER SUBARU OWNERS GET THIS PROBLEM FIXED AS IT CAN BE SOMETHING THAT COULD END UP GETTING WORST.
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
SUBARU RECALL CAMPAIGN WQR-53 NHTSA RECALL NO. 15V-323 CALLED THE DEALER THREE TIMES TO HAVE IT REPLACE. NO CALLED BACK WHAT OR WHERE DO I GO FROM HERE.
LOWER CONTROL ARM FAILED CAUSING A COMPLETE LOSS OF STEERING DUE TO RUST.CAR WAS STARTING OUT JUST AFTER TRAFFIC LIGHT TURNED GREEN SO A VERY SLOW SPEED.THIS WOULD HAVE BEEN MUCH WORSE IF I WAS TRAVELING AT A FASTER SPEED. CAR WAS PREVIOUSLY RECALLED FOR THIS SAME ISSUE AND THE REPAIR WAS TO INSPECT AND SPRAY RUST PROOFING ON LOWER CONTROL ARMS. THIS WAS NOT AN ACCEPTABLE REPAIR AS IT FAILED ANYWAY. I HAVE A 2006 SAME MAKE AND MODEL WITH THE SAME RECALL AND IT WAS SPRAYED WITH RUST PROOFING. I EXPECT IT WILL FAIL ALSO IF SOMETHING MORE IS NOT DONE LIKE REPLACING THEM. SO FAR DEALER REFUSES TO REPLACE THEM.
TAKATA RECALL - I RECEIVED A RECALL LETTER DATED JULY 2015. HAVING RECEIVED NO UPDATE I CALLED THE DEALERSHIP, DUTEAU SUBARU, IN LINCOLN, NE THIS FALL. THEY SAID THEY HAD NO PARTS. ON SUBARU'S WEBSITE TODAY I READ INSTRUCTIONS TO CALL THE DEALERSHIP AND MAKE AN APPOINTMENT FOR REPAIR. CALLING THE DEALERSHIP I WAS UNABLE TO MAKE AN APPOINTMENT. THEY DID OFFER TO PUT MY NAME ON A WAITING LIST SHOULD PARTS ARRIVE.
IN COLD WEATHER <30 DEGREES F, GASOLINE LEAKS FROM THE FUEL LINES UNDER THE INTAKE MANIFOLD. THE LEAK APPEARS TO BE COMING FROM WHERE THE RUBBER FUEL LINE IS CONNECTED TO THE METAL FUEL LINE ON UNDER THE PASSENGER SIDE OF THE INTAKE MANIFOLD. LOOKS TO BE A LOOSE HOSE CLAMP. THERE IS NO ACCESS TO THIS LINE TO FACILITATE TIGHTENING.
PLEASE NOTE THAT RECALLS HAVE BEEN DONE FOR THE EXACT SAME PROBLEM ON THE 2002 & 2003 SUBARU IMPREZA MODELS, BUT NOT THE 2004. WHEN THE VEHICLE IS PARKED OR BEING DRIVEN IN COLDER TEMPERATURES (BELOW 45 DEGREES), THE FUEL HOSE CONSTRICTS CAUSING FUEL TO SPILL OUT ONTO THE INTAKE MANIFOLD & THE ENGINE TO HEAVILY SMOKE. DURING WARMER TEMPERATURES, THE VEHICLE DOES NOT SMOKE BUT THERE IS STILL A STRONG SMELL OF GASOLINE IN THE PASSENGER COMPARTMENT. THE FUEL HOSES ARE INTACT WITH NO CRACKS OR BREAKS OF ANY KIND. I HAVE FOUND HUNDREDS OF OTHER 2004 MODEL CONSUMER'S WITH THE SAME ISSUE. I HAVE ATTACHED A COPY OF ONE OF THE FORUM'S FOR YOUR REFERENCE. I HAVE CALLED SUBARU OF AMERICA REGARDING THIS, BUT HAVE BEEN TOLD MY CLAIM IS NOT VALID BECAUSE THE VEHICLE HASN'T HAD THIS PROBLEM BEFORE. I EXPLAINED THAT THE VEHICLE HADN'T LIVED IN COLDER TEMPERATURES UNTIL WE BOUGHT IT. STILL NO HELP. THIS HAS THE POTENTIAL TO CAUSE AN ENGINE FIRE AND POSES A HUGE SAFETY RISK. PLEASE HELP!
TL* THE CONTACT OWNS A 2004 SUBARU IMPREZA. WHILE BRAKING, THE VEHICLE VEERED TO THE LEFT AND RIGHT. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE DRIVER SIDE LOWER CONTROL ARM WAS SEVERELY CORRODED AND WAS BENDING TO THE POINT OF DETACHMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,300.
I HAVE AN AIRBAG RECALL ON THE 2004 SUBARU IMPREZA. I HAVE CONTACTED THE AUTHORIZED SUBARU RECALL VENDOR, WALSAR SUBARU. THEY TOLD ME THAT THEY DON'T KNOW WHEN A KIT WILL BECOME AVAILABLE. THIS IS A VERY DANGEROUS SITUATION.
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V32300 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
MY 2004 IMPREZA WRX STI LEAKS GASOLINE OUT OF A FUEL LINE UNDER THE INTAKE MANIFOLD EVERY TIME THE TEMPERATURE DROPS BELOW ABOUT 30 F. THE RUBBER HOSE CONNECTING THE METAL FUEL LINES ISN'T LONG ENOUGH AND AT THAT TEMPERATURE THE SHRINKAGE IS ENOUGH TO MAKE IT VISIBLY DRIP GASOLINE WHILE THE CAR IS RUNNING. THE HOSE LOCATION REQUIRES REMOVING THE INTAKE MANIFOLD TO GAIN ACCESS TO FIX THE PROBLEM. I'VE RESEARCHED THIS ISSUE AND THERE ARE MANY, MANY SUBARU OWNERS WITH THE SAME PROBLEM. SUBARU DID A RECALL FOR 2000-2002 VEHICLES, BUT THIS PROBLEM AFFECTS MANY OTHER YEARS OF IMPREZA WITH THE EXACT SAME FUEL RAIL SETUP. *TR
THE AIRBAG LIGHT IS ON AND I DO NOT KNOW WHY. I HAVE NOT BEEN IN A CRASH, BUT I AM WORRIED IT MAY DEPLOY OR FAIL TO DEPLOY.
WHILE UNDER FREEZING TEMPERATURES OUTSIDE CAR SMELLS STRONGLY OF FUEL WHILE RUNNING. SOMETIMES IT TAKES HALF AN HOUR OR MORE TO JUST WHAT I CONSIDER BREATHABLE AIR IN THE CABIN. IT WAS -20 DEGREES OUTSIDE SO OPENING WINDOWS IS NOT AN OPTION AND DRIVING IN GAS FUMES IS NOT SAFE. *TR
UNDER COLD CONDITIONS (40F OR LESS) THE RUBBER FUEL RAILS WILL CONTRACT UNDER THE INTAKE MANIFOLD AND WILL SLOWLY LEAK GASOLINE CAUSING AN OVERWHELMING SMELL AND POSSIBILITY FOR A FIRE. THIS HAPPENS WHEN THE CAR IS BOTH STATIONARY AND UNDER MOTION. THIS PROBLEM WAS ACKNOWLEDGED IN THE YEAR 2009 FOR THE 2002-2003 YEAR MODELS FOR THE SUBARU IMPREZA WRX AND A RECALL WAS ENACTED. HOWEVER, THIS RECALL DID NOT INCLUDE THE 2004-2005 MODELS EVEN THOUGH THE SAME ENGINE WITH THE SAME FUEL RAILS WERE USED. THIS PROBLEM HAS BEEN CONSISTENT AND PREDICTABLE FOR THE 3 WINTERS THAT I HAVE OWNED THE CAR. I HAVE ALSO HEARD FROM OTHERS WITH THE SAME YEAR CAR THAT THEY ARE HAVING SIMILAR PROBLEMS. THE PICTURES I INCLUDED SHOW THE SCREW THAT CLAMPS THE RUBBER HOSES. THE GAS LEAKS AT THIS CONNECTING POINT BUT IT WAS HARD TO GET A PICTURE OF THE ACTUAL HOSES. I HAVE CONTACTED SUBARU OF AMERICA AND THEY DIRECTED ME TO BRING THIS UP WITH NHTSA. THANK YOU!
STRONG FUEL SMELL WHEN TEMPERATURES ARE BELOW FREEZING THAT DOES NOT DISIPATE. 2002-2003 MODELS HAVE BEEN RECALLED FOR SAME DESIGN FLAW IN FUEL LINE. SINCE I OWN A 2004, REPAIR MAY COST UPWARDS OF $400 DUE TO EXTENSIVE LABOR INVOLVED. FOUND MANY OTHERS WITH SAME ISSUE WHEN RESEARCHING SITUATION ONLINE. I AM CONCERNED ABOUT POTENTIAL FIRE HAZARD.
I HAVE RECEIVED A NOTICE THAT MY CAR IS BEING RECALLED UNDER SUBARU RECALL CAMPAIGN WQL-48 (NHTSA RECALL NUMBER 14V-399), FOR A PROBLEM WITH AIRBAG INFLATORS. SINCE THEN, I HAVE CONTACTED 3 DIFFERENT SUBARU DEALERS TO TRY AND SCHEDULE A TIME TO BRING MY CAR IN TO HAVE THE WORK PERFORMED. HOWEVER, I WAS TOLD THAT THEY DON'T HAVE THE NECESSARY PARTS IN STOCK. I HAVE CONTACTED SUBARU OF AMERICA, AND WAS TOLD THAT I WILL BE RECEIVING ANOTHER LETTER ONCE THE PARTS ARE AVAILABLE TO PERFORM THE RECALL WORK. FROM WHAT I UNDERSTAND, THE MANUFACTURER HAS A CERTAIN TIME WINDOW TO NOTIFY THE CONSUMER ONCE THE RECALL IS ANNOUNCED; HOWEVER, I FEEL THAT IN THIS CASE, THE NOTIFICATION IS USELESS, SINCE I'M UNABLE TO GET THE CAR REPAIRED. *TR
DOOR LATCHING MECHANISM BECAME DETACHED FROM FRONT DRIVER DOOR. DOOR PARTIALLY OPENED UNEXPECTEDLY. ONCE THE DOOR OPENED WITHOUT INITIATION, IT COULD NO LONG BE CLOSED. UPON INSPECTING THE LATCH MECHANISM ATTACHMENT TO THE DOOR FRAME, TWO OF THE THREE CONNECTION BOLTS (PHILLIPS HEAD) WERE COMPLETELY MISSING AND THE THIRD REMAINING BOLT WAS HANGING BY A SINGLE THREAD. THIS WAS AN OEM FACTORY ATTACHMENT THAT HAD NEVER BEEN MODIFIED OR REMOVED SINCE THE VEHICLE WAS FIRST PURCHASED. *TR
WHILE DRIVING ALONG A SMOOTH, STRAIGHT STRETCH OF US-12 THE RIGHT LOWER CONTROL ARM BROKE AT THE HANGER BRACKET. SEE HTTP://I62.TINYPIC.COM/2AJQ7EX.JPG. CONTROL ARM HAD BEEN "RUSTPROOFED" AS PART OF THE 2011 RECALL. AT ONE POINT ALONG THE BREAK THE METAL MEASURES LESS THAN 4 HUNDREDTHS OF AN INCH (0.0355") - SEE HTTP://I62.TINYPIC.COM/2Q3QA1T.JPG. THE SWAY BAR LINK ALSO BROKE. *TR
I WAS DRIVING ON I190 IN WORCHESTER MA MERGING INTO I290 WHEN THE LOWER CONTROL ARM BROKE AND THE FRONT END COLLAPSED CAUSING LOSS OF CONTROL OF THE VEHICLE. AT THE SUBARU DEALER'S THE CONTROL ARM AND SUB FRAME WERE FOUND TO BE RUSTED CLEAR THROUGH. THERE WAS A FACTORY RECALL ISSUED IN 2011, WHICH WE WERE NOT INFORMED OF. THE VEHICLE HAS BEEN SERVICED BY SUBARU ONLY SINCE WE PURCHASED IT. *JS
THERE IS A VERY STRONG SMELL OF UNBURNED FUEL IN THE CABIN ON COLD DAYS (BELOW 10F). THE FUEL SMELL DISSIPATES WHEN THE CAR WARMS-UP. THE SMELL HAS CAUSED PASSENGERS IN THE CAR TO BECOME SICK AND IS A SERIOUS DISTRACTION TO DRIVING. WHEN I CONTACTED TWO DIFFERENT SUBARU DEALERS, THEY ACTED LIKE IT WAS THE FIRST TIME THEY HAD HEARD OF THIS ISSUE AND BOTH WANTED TO TAKE THE ENGINE APART. HOWEVER, A QUICK SEARCH ON THE INTERNET REVEALS THIS IS A PREVALENT ISSUE FOR THE SUBARU IMPREZA IN COLD WEATHER. *TR
THERE IS A STRONG GASOLINE ODOR WHEN STARTING THE CAR UP IN COLD WEATHER. THE ODOR OF GASOLINE FILLS THE PASSENGER COMPARTMENT. IT ONLY HAPPENS WHEN IT'S COLD OUTSIDE. WE JUST PURCHASED THE CAR USED IN JULY. *TR
THERE WAS OBSERVED RUST ON A SMALL SECTION OF THE REAR QUARTER UNDERCARRIAGE OF THE CAR. WORK WAS BEGUN ON JULY, 4 2013 TO TREAT WHAT WAS THOUGHT TO BE SURFACE RUST WITH POR-15 RUST INHIBITOR. WHEN THE CAR WAS ON THE LIFT AND WORK BEGAN, IT WAS OBSERVED THAT THIS SMALL SECTION ON BOTH THE RIGHT AND LEFT SIDE OF THE CAR WAS INADEQUACY PROTECTED BY FACTORY UNDERCOATING. THIS SECTION WAS WHERE SUPPORT ARMS FOR BOTH LEFT AND RIGHT REAR WHEELS ATTACH TO THE CHASSIS. THIS SECTION IS RUSTED THROUGH AND IS SHOWING SIGNS OF FATIGUE AND CRACKING. THE CHASSIS ATTACHMENT POINT FRONT BRACES FOR THE REAR DIFFERENTIAL IS FULLY RUSTED THROUGH. THIS AREA OF THE CHASSIS SHOWS NO SIGN OF DAMAGE, OR ABUSE WHICH WOULD LEAD TO RUSTING. THE REST OF THE UNDERCARRIAGE IS EITHER RUST FREE, OR SHOWS LIMITED SURFACE RUST. THE BODY PANELS OF THE CAR ARE RUST FREE. IN SHORT, LACK OF PROPER RUST TREATMENT OF KEY STRUCTURAL AREAS OF THE CAR, HAVE RESULTED IN SEVERE CORROSION, WHICH HAS RENDERED THE CAR UNSAFE IN MY (THE OWNER'S) OPINION, AS WELL AS THE OPINION OF THE MECHANIC ASSISTING IN THE INSPECTION. I WELCOME ANY INSPECTIONS BY SUBARU OF AMERICA OR THE NHTSA. *TR
TL* THE CONTACT OWNS A 2004 SUBARU IMPREZA. THE CONTACT STATED THAT THEY SMELLED FUEL COMING FROM THE VENTS INSIDE THE CABIN OF THE VEHICLE. THE CONTACT LOOKED UNDER THE HOOD AND FOUND THAT THE CLAMP GOING TO THE HIGH PRESSURE FUEL RAIL FOR THE INJECTORS WAS LOOSE AND LEAKING FUEL. THE CONTACT TIGHTENED THE CLAMP AND PLANNED TO TAKE THE VEHICLE TO THE DEALER. THE FAILURE AND THE CURRENT MILEAGES WERE 95,068.
UPON COLD STARTING THE CAR THERE IS A PROMINENT RAW FUEL SMELL. IT ONLY SEEMS TO HAPPEN WHEN TEMPERATURES OUTSIDE ARE SUB-FREEZING. THE LOWER THE TEMPERATURE THE WORSE THE FUEL SMELL BECOMES. AFTER THE CAR HAS WARMED UP THE FUEL SMELL GOES AWAY. IT IS VERY SIMILAR TO THE PROBLEM SUBARU HAD WITH IT'S 02-03 IMPREZAS, WHICH THEY ISSUED A RECALL FOR THE FUEL LINES, WHICH WERE TOO SHORT AND IN THE COLD WOULD SHRINK FURTHER CAUSING A LEAK UNTIL THE CAR WARMED UP. I AM SUBMITTING THIS COMPLAINT BECAUSE SUBARU OF AMERICA DENIES THE ISSUE EXISTS AND IS CHARGING AROUND $400 AT THE DEALERSHIP TO SWAP OUT THE FUEL LINES. *TR
UPON STARTING THE CAR DURING THE COLDER WINTER MONTHS, A RAW FUEL SMELL WILL BEGIN TO FILL THE CABIN IF THE HVAC SYSTEM IS TURNED ON TO VENT FRESH AIR. THIS SMELL IS STRONG ENOUGH TO CAUSE LIGHTHEADEDNESS AND THE SENSATION OF NAUSEA. UPON FURTHER INVESTIGATION, THE PASSENGER SIDE FUEL LINE IS LEAKING FUEL UNDERNEATH THE INTAKE MANIFOLD, TO THE EXTENT THAT YOU CAN VISIBLY SEE A PUDDLE OF FUEL BOILING ON TOP OF THE ENGINE BLOCK. THIS HAPPENS BECAUSE THERE ARE TWO HARD METAL FUEL LINES RUNNING TO THE FUEL INJECTORS CONNECTED BY A SMALL PIECE OF RUBBER HOSE WITH CLAMPS. HOWEVER THIS HOSE FROM THE FACTORY IS CUT TOO SHORT, SO WHEN THE TEMPERATURE IS COLD ENOUGH THE RUBBER LOOSES ITS ELASTIC PROPERTIES AND AS THE METAL LINES VIBRATE / MOVE WITH THE MOTOR, IT LEAKS FUEL OUT OF THE RUBBER HOSE. THIS PROBLEM HAS BEEN ADDRESSED BY SUBARU IN THE TSB #09-36-03. THEY OFFER TO REPLACE THE RUBBER HOSE AND HARD METAL FUEL LINE FOR MODEL YEARS 2002 AND 2003 IMPREZA WRX'S FREE OF CHARGE. HAVING BEEN AN OWNER OF A 2002 IMPREZA WRX BEFORE PURCHASING MY 2004 IMPREZA WRX, I HAD THIS SERVICE PERFORMED AT MY LOCAL SUBARU DEALERSHIP. I AM DISGUSTED TO FIND OUT THAT THIS COVERAGE DOES NOT APPLY TO THE MODEL YEAR 2004 IMPREZA WRX, WHEN IT FEATURES AN IDENTICAL MOTOR AND DRIVETRAIN TO THE PREVIOUS YEARS (2002, 2003.) THIS MEANS THAT THE FUELING SYSTEM IS IDENTICAL AS WELL, AND THAT THE PREVIOUSLY ACKNOWLEDGED RAW FUEL LEAK IS HAPPENING IN MY CAR AS WELL. THE FACT THAT THE 2004 IMPREZA WRX HAS THE SAME MOTOR. AND SAME FUEL SYSTEM, AND SUBARU OF AMERICA WILL OPENLY DENY COVERAGE TO HAVE THE PARTS REPLACED IS TRULY DISGUSTING IN ITSELF. RAW FUEL LEAKING ON TOP OF A HOT ENGINE BLOCK, AROUND SOURCES OF IGNITION IS THE MOST EXTREME OF SAFETY HAZARDS, AND NOW I OWN A VEHICLE IN WHICH I CANNOT TRANSPORT MY WIFE AND CHILD. I AM TRULY DISAPPOINTED IN SUBARU FOR TURNING A COLD SHOULDER TO THIS. *TR
IN COLD TEMPERATURES, MOST OFTEN DURING COLD STARTS, THE VEHICLE'S CABIN FILLS WITH THE SMELL OF GASOLINE. USUALLY TAKES ABOUT 15 TO 30 MINUTES FOR ODOR TO GO AWAY. DURING THAT TIME AT STOP SIGNS, STOP LIGHTS, ETC THE SMELL OF GASOLINE PERSISTS. *TR
AS WITH THE PREVIOUS YEARS OF THIS VEHICLE, I AM EXPERIENCING THE FUEL LEAK UNDER MY INTAKE MANIFOLD FROM THE RUBBER FUEL LINES IN COLD WEATHER. I HAVE NOT EXPERIENCED FIRE BUT THE DANGER IS PRESENT AS THE LEAK IS NEAR THE TURBO INLET AND EXHAUST. THE 2002-03 IMPREZAS HAVE BEEN RECALLED. *TR
REGARDING NHTSA RECALL NO. 11V-464, UPON RECEIPT OF NOTIFICATION, I CONTACTED A LOCAL DEALER WHO REFUSED TO MAKE THE REQUIRED APPOINTMENT FOR INSPECTION OF THE VEHICLE. I WAS INFORMED THAT THERE ARE TOO MANY VEHICLES TO BE INSPECTED AT THIS TIME FOR AN APPOINTMENT TO MADE, AND THAT WE WOULD RECEIVE A TELEPHONE CALL AT AN UNSPECIFIED TIME IN THE FUTURE WHICH WOULD THEN PERMIT US TO MAKE AN APPOINTMENT. SINCE THE DEFECT, IF THERE IS A DEFECT IN THIS VEHICLE, CAN CAUSE SUDDEN LOSS OF CONTROL OF THE VEHICLE WITHOUT WARNING, I AM DEEPLY CONCERNED BY THE INABILITY AND UNWILLINGNESS OF THE DEALER TO MAKE AN APPOINTMENT TO INSPECT THIS VEHICLE. WHAT IS THE POINT OF ISSUING RECALL NOTICES AND A PROCEDURE IN WHICH VEHICLES ARE TO BE INSPECTED WHEN THE DEALER REFUSES TO MAKE AN APPOINTMENT TO INSPECT THE VEHICLE? *TR
STARTED AS AN UNUSUALLY HIGH IDLE WHILE IN PARK (AS SOON AS THE CAR WAS TURNED ON). AFTER A FEW HOURS OF RUNNING IT (DRIVING 48 MI TO WORK AND ERRANDS), I WOULD PUT THE CAR INTO DRIVE & AS SOON AS I WOULD REMOVE MY FOOT FROM THE BRAKE (ALREADY HAVING A HIGH IDLE) IT WOULD ACCELERATE ON IT'S OWN TO 15-20 MPH. WHEN I WOULD BRAKE AND BRING THE CAR TO A FULL STOP, IT WOULD "JUMP" SLIGHTLY AGAINST THE BRAKE. FINALLY I NOTICED THE GAS PEDAL FELT AS IF IT WAS NOT MOVING SMOOTHLY. AS I TOOK THE CAR OFF OF CRUISE CONTROL (AT 65 MPH) BY TURNING IT OFF AT THE CC CONTROLS ON THE WHEEL (MY FEET NOT NEAR THE PEDALS) IT BEGAN TO ACCELERATE RATHER THAN SLOW DOWN. AT THIS POINT I PARKED THE CAR & CALLED FOR A TOW TO THE SUBARU SERVICE CENTER. *TR
METAL CONNECTOR (THAT IS UNDER THE CAR CHASSIS) JOINING THE BRAKE PIPES (LINES) FOR THE REAR BRAKES RUSTED THROUGH. WITH THE RUSTED CONNECTOR, BRAKE FLUID LEAKED THROUGH THE HOLES RESULTING TO BRAKES NOT TO ENGAGE AND STOP THE VEHICLE WHEN THE BRAKE PEDAL IS STEPPED ON. BRAKE PEDAL WOULD BOTTOMED ALL THE WAY TO FLOOR WHEN IT IS STEPPED ON. FAILURE OF THE BRAKE CONNECTOR ALMOST RESULTED INTO THE REAR ENDING OF ANOTHER VEHICLE. PICTURE OF THE RUSTED CONNECTOR IS AVAILABLE UPON REQUEST. *JS
The contact owns a 2004 Subaru Impreza. The contact received notification of NHTSA Campaign Numbers: 15V323000 (Air Bags) and 11V464000 (Suspension) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The dealer informed the contact that NHTSA Campaign Number: 11V464000 (Suspension) could not be completed due to excessive corrosion. The approximate failure mileage was 191,000. Parts distributions disconnect.
I WAS DRIVING ON A MOUNTAIN ROAD AT ABOUT 50-55MPH WITH THE CRUISE CONTROL ON IN 5TH GEAR. WHEN I CAME TO A STEEP HILL THE CRUISE CONTROL OPENED THE THROTTLE WIDE OPEN TO MAINTAIN THE SET SPEED, WHEN THE CAR STARTED TO BOG DOWN I DECIDED TO SHIFT INTO 4TH GEAR. WHEN I PUSHED THE CLUTCH IN, THE CRUISE CONTROL SHUT OFF BUT THE ENGINE REVVED TO 7000RPM AND STAYED THERE. I LET THE CLUTCH OUT TO PREVENT THE ENGINE FROM BEING DAMAGED AND USED MY BRAKED TO KEEP THE CAR AT ABOUT 55MPH UNTIL I CAME TO A STRAIGHT STRETCH OF ROAD THEN I PUSHED THE CLUTCH IN AND SHUT OFF THE IGNITION UNTIL THE ENGINE STOPPED. THIS WAS AT NIGHT SO WHEN THE IGNITION WAS SHUT OFF THE HEADLIGHTS WENT OFF TOO. FORTUNATELY THE ROAD WAS LIT UP ENOUGH TO SEE AND LITTLE TRAFFIC. A TOW TRUCK WAS CALLED OUT AND UPON INSPECTION THE DRIVER NOTICED A SILVER CLIP STUCK IN THE THROTTLE LINKAGE ASSEMBLY. HE REMOVED THE CLIP AND THE CAR WAS BACK TO NORMAL. THE CLIP THAT WAS STUCK IN THE THROTTLE LINKAGE WAS PART OF A SERVICE BULLETIN/RECALL THAT SUBARU HAD PERFORMED ON MY 2004 IMPREZA WRX. IT WAS SUPPOSE TO PREVENT THE CRUISE CONTROL CABLE FROM COMING OUT OF ITS TRACK AND POSSIBLE BECOMING WEDGED IN THE THROTTLE LINKAGE CAUSING THE THROTTLE TO BE STUCK SOMEWHERE IN THE OPEN POSITION. THE CLIP THAT WAS TO PREVENT THIS CONDITION ACTUALLY BECAME THE PROBLEM. THIS HAS ONLY HAPPENED TO ME THE ONE TIME ON 5/15/2010. WHEN I GOT BACK HOME I TOOK THE CAR TO THE LOCAL SUBARU DEALER AND EXPLAINED WHAT HAD HAPPENED, THEY DIDN'T SEEM TOO CONCERNED. THEY WOULD NOT REPLACE THE CLIP SINCE THEY HAD DONE IT UNDER WARRANTY BACK IN 2005. THEY SAID I WOULD HAVE TO PAY FOR THE PARTS. NOT A REAL BIG DEAL TO ME SINCE THE CLIP WAS ONLY $1.67. THE REAL PROBLEM I HAD WAS THEY DIDN'T SEEM TOO CONCERNED THAT THE RECALL FIX BECAME THE PROBLEM THAT IT WAS SUPPOSE TO PREVENT. I STILL HAVE THE OLD CLIP THAT POPPED OFF AND BECAME WEDGED IN THE THROTTLE LINKAGE. THIS IS THE RECALL INFO I FOUND. NHTSA CAMPAIGN ID NUMBER: 04V128000. *TR
IN TEMPATURES LESS THAN FREEZING, A STRONG ODOR OF GASOLINE IS NOTICED WITHIN THE CABIN. FUEL LINES ARE NOT CRACKED IN ANY WAY, CLAMPS HAVE BEEN TIGHTENED, ALL MEASURES TAKEN UP TO REPLACING ALL FUEL LINES, WHICH IS NOT NEEDED. THIS IS A KNOWN ISSUES WITH PRIOR MODELS AS WELL.
Data synced from NHTSA on May 4, 2026