2020 Tesla Model 3 Complaint Log

Tesla Model 3 vehicles, including mine, manufactured before the 2024 "highland" vehicle refresh, do not have a mechanical latch mechanism for opening the rear doors, in the event vehicle power is lost.

I am experiencing persistent front suspension issues with my Tesla Model 3 Performance. The vehicle has been taken to a Tesla Service Center three times, yet the problem has not been resolved. The issue includes: Unusual noises (clunking, knocking, or creaking) from the front suspension. Instability or poor handling at various speeds. Repeated failures of suspension components despite repairs. Each time, Tesla service has attempted repairs, but the issue continues to persist, raising serious concerns about the safety and durability of the suspension system.The vehicle is currently at Tesla service center as of March 4th 2025 and they are working on the same problem for the 3rd time.

I was driving my vehicle. It said there was an issue with code "RCM_a056 Front Passenger Safety Restraint System Fault." Many older model 3's are having this issue and with the quote from tesla, they would need to perform a retrofit for the electrical wiring system.

Steering wheel covering delaminates and peels during normal use, creating loss of grip and distraction while driving.

Unknown issue with front passanger safety restraint system. Car suddenly notified me of an issue with the restraint system. Before the fault the car was simply just parked in my driveway, then I went into the car and the safety issue appeared. The seat was adjusted for my mom's height the day prior, this might have caused a wire to become pinched and caused the fault due to how the wiring under the seat is set up from manufacturing. Online search results show this to be a common occurrence for cars from 2019-2021 in Tesla.

The contact owns a 2020 Tesla Model 3. The contact stated while driving 10 MPH and making a left turn, the steering wheel seized, and the front passenger's side of the vehicle lowered to the ground and made an abnormal grinding sound, before coming to a stop. The contact stated that upon exiting and inspecting the vehicle, it was noticed that the tie rod had detached from the front passenger's side wheel, and the front passenger's side wheel had turned inward and was pinned by the wheel well. The vehicle was towed to a Tesla Service Center, where it was diagnosed and determined that the front passenger's side steering assembly needed to be replaced. The contact was charged a fee for the repair. The manufacturer was notified of the failure. The failure mileage was approximately 36,000.

My car did a Phantom break while I was driving on President George bush Turnpike E at the Dallas North tollway exit . I was taking the exit with in the speed limit of 40 miles per hour and was keeping the distance from the car in front. Suddenly the car did an automatic break and car slow down significantly. I got hit from behind and had damage to the bumper and trunk. Emergency break feature went out and an alert came. It is very concerning that the car stops in the middle of road by itself and being hit from behind. I would like an answer from Tesla. I have the dash cam footage of the accident

Tesla's latest update pings you when you're sitting at a light and it turns green. It also shows you the green light on its screen rendering of your surroundings. The other day, Tesla incorrectly pinged me that a light was green when it was still red. It also displayed it as green on the screen. This is dangerous not only because it suggests the self-driving mode would have incorrectly registered the light and started forward (I was not in self-driving fortunately), but even without self-driving, drivers become primed to go when the ping happens, so this could lead a driver to run the light.

I am writing this claim to report a headlight assembly passenger side has failed at 22,000 miles in a Tesla model three 2020 year

My Motor Control Unit failed. No reason given by Tesla Service Center. It simply just died. They cannot find a reason, and they also said I didn't do anything to cause the MCU to fail. Service Center agrees this is a rare event. Likely got a really faulty MCU to start with. I bought my car in 2020, so just over 4 years later my MCU died.

The 2020 and older models of the tesla has bad control arms an should be a recall they are charging us over $1,500 for an issue that happens to so many teslas

I am filing a complaint regarding a serious safety issue with my 2020 Tesla Model 3 Standard Range Plus. While driving on the freeway, the car displayed a “Power Limited - OK to Drive” message, followed by “Power Reduced,” and then automatically limited my speed to 60 mph. This happened unexpectedly on a busy freeway, nearly causing an accident with a car behind me. The message advised that “exiting and re-entering the vehicle may restore operations.” I took the freeway exit and exited the car, re-entered, and resumed driving, but the error returned, reducing my speed further to 58 mph, and at one point, down to 7 mph. This behavior makes the car unsafe for freeway driving, as the speed can drop suddenly, putting me at risk of a collision. This issue persists on city roads as well, with speed reductions happening within a mile of driving, restricting the speed anywhere between 7-60 mph. I scheduled a service appointment with Tesla on 10/12/2024, but the earliest available date is 11/1/2024. I contacted Tesla’s customer service to prioritize my appointment or perform a remote diagnosis, but they refused to accommodate my request. During my own online research, I found that the car log indicates a “RearDrive Inverter Sensor” detecting high temperatures, likely causing the speed restrictions, along with a non-functional powertrain pump. Although my car is under an 8-year warranty for the battery and drive unit, Tesla has sent me a pre-approval bill for the upcoming service, making me concerned they may try to classify these issues as non-warranty and charge me hefty amounts for repairs. Currently, I cannot safely use my vehicle, especially on freeways, and I have no other repair options outside of Tesla. This ongoing issue is urgent and impacts my safety and ability to drive the car reliably.

Hi there, it seems like a lot of model 3 Tesla owners year 2020 have been hit with a thousand plus dollars repair for the super bottle that controls the HVAC. Some at 37,000 miles. It looks like Tesla knows this is a faulty part they will cause issues. Thus they limit the warranty to 4 years only or 50,000 miles whichever comes first. Most cases was the four year warranty that runs out and the very next month we have issues with the super bottle replacement. It looks like they have now it started making a more sturdy part. So for us with older models we are hit with expensive repairs. If you do not change the super bottle the car drives on very limited speed limits which can be dangerous if you need to make a quick fast maneuver. Basically you're not able to drive the car anywhere but only to your neighborhood grocery store!! Not only that if you do not fix the car quickly it will start damaging surrounding parts costing you even more. I'd like to know if there is a possible recall that Tesla would cover the cost.

In a private parking lot, within line of sight and ample time to respond to problem I used Tesla Smart Summon. Instead of taking an obvious route through the parking lot, it narrowly hit a parked car, then proceeded to drive over a parking barrier and into a wooded field towards me and a crowded food truck area. I was unable to cancel the feature in time to stop the car from the collision as it accelerated too fast and without any initial signs of an issue. Even after canceling through the app, the car tried to continue for a brief period. If anyone was in the area or we were closer we could have been hit. Tesla replaced the cameras but claimed no responsibility for damages, citing I was "in control". There were no warning lamps or indicators of any defects before the incident. I also have the original dashcam footage portraying the incident, which clearly shows numerous safety hazards to the smart summon feature.

I am reporting a critical safety incident involving my vehicle, which occurred during rush hour on a busy highway with no traffic lights or stop signs. While waiting in the left turn lane at a center divide, my emergency autopilot braking system activated unexpectedly, causing my car's left front side to encroach into oncoming traffic. Despite my attempts to move the car, it became immobile. I attempted to reset the car by turning it off and on, but the vehicle’s computer system malfunctioned entirely. With oncoming traffic traveling at speeds of 70 mph, I had no choice but to exit the vehicle for safety. I left the car in the center divide. This incident was extremely frightening, and I am deeply concerned about the potential dangers posed by the malfunctioning autobraking system. Thank you for your attention to this serious matter.

THE FRONT CONTROL ARM IS DAMAGED, INTERESTINGLY ABOUT 6 MONTHS AFTER THE WARRANTY HAS EXPIRED. TESLA REPAIR TECH TELLS ME ITS SO COMMON THAT THEY DON'T CHARGE FOR THE REPAIR BUT DO CHARGE FOR THE PART. AS I SIT IN THE TESLA REPAIR CENTRE WAITING FOR IT TO BE FIXED, 3 OTHER PEOPLE WITH EXACTLY THE SAME PROBLEM JUST WALKED IN DESCRIBING EXACTLY THE SAME PROBLEM. I DON'T UNDERSTAND WHAT THIS PART DOES BUT GIVEN IT'S PART OF THE SUSPENSION, IT POSES A SAFETY RISK. THERE WERE NO WARNINGS EXCEPT FOR A VERY LOUD SQUEAKING NOISE EVERY TIME THE CAR TURNS OR ENCOUNTERS A BUMP

When the seat moves forward I get a warning about the restraint error and turn the airbag off. When I slide the seat back the error goes away.

A few months ago after an update, my turn signal functionality was completely replaced by AI. This results in me driving either with the blinker engaged when I don’t want it to be, or not engaged when I want it to be. To correct the usually incorrect AI is distracting, and often causes even more incorrect blinker usage. I find this to be dangerous.

While driving I attempted a turn and heard many horribly loud clunking noises and was unable to steer car. I looked under the front of the car and saw the left front tire turned to the left (the right front tire was straight) and there was a piece on the ground which was determined to be the lower control arm. The two bolts were missing so it became disconnected. Thankfully I was in a parking lot at a slow speed so no injuries. The car was towed to a repair shop who analyzed the problem. There was no warning given on the car’s computer system, just sudden loud clunking sounds when the car became inoperable. One day later I located one of the two bolts in the driveway.

Passenger seat occupancy sensor malfunction which sometimes turns off passenger airbag even though adult passenger is sitting in the seat. Possible no airbag deployment upon crash. Car was brought into service center and sensor was replaced but same issue popped up again 2 yrs later. Car is out of warranty and service center refused to look at the car without first charging $1k. Intermittent airbag light, intermittent passenger airbag off indicator even with adult in seat and seatbelt on.

Concern: message appeared on the tesla screen "DIR_a126 Power reduced" Repair solution: Internal seal in battery coolant bottle was faulty and not letting coolant flow properly to rear drive unit. Tesla warranty: states that battery coolant does not need to be replaced for the life of the vehicle.

Received several "Steering Assist Reduced" alerts when stopped in traffic last week, followed immediately by the failure of the power steering after each alert. Power steering resumed after a soft restart. Tried to make appointment at Tesla Service Center last Friday to get this addressed, but they said they had no appointments available and would not be able to diagnose my vehicle until today, August 12, 2024.. In the interim, the power steering went out again while on the freeway, forcing me to exit and restart the vehicle again. This is a clear danger to myself and my passengers. After receiving the results of the diagnosis today, they informed me that both the steering rack and harness would need to be replaced at the cost of nearly $5,000. The technician showed me some corrosion in one of the electrical connections where there had been water intrusion. I told him this was surprising since the car is relatively new and it would seem that Tesla would have sealed this connections to resist the relatively dry rainy seasons we experience here in Southern California.

Safety restraints are malfunctioning

Found the front body controller to be internally faulted

Got a front passenger safety restraint system fault issue that Tesla wants me to pay for repair.

Driving at highway speed (75 mph) using Autopilot & car rapidly applied hard braking. There were no obstacles, shadows or anything visible that should have caused this. It occurred twice over two days in different locations. If anyone had been behind me too close they would have collided with me. No other vehicle I’ve owned have done this with their implementation of adaptive cruise & lane assist. My car used to use radar and I never had this issue until vision based detection was implemented. It’s occurred numerous times over the years, but no this rapid of braking.

The Tesla is reflecting an error “DIR_a126” that is reducing the speed below the speed limit and with no rhyme or reason. Tesla services are not available and the problem is intermittent. Additionally, based on research it is found to not have consistent resolutions and reasonings

I have taken my vehicle into Tesla to have the issue fixed twice. They don't know what's happening or how to fix it. My car is randomly taking the wheel and steering me into other cars / off the road. It happens once a month or so, I have a newborn baby I drive in the car and I don't feel safe driving. I've recorded the incident and Tesla Service said "that should not be happening unless I'm using auto pilot" which I never do. I've looked into lemon law but I did not purchase the car from tesla directly, I bought it from a used car dealership. I'm not sure what to do, I can't sell the car because I would still owe $10,000 after the sale. Please help anyway you can, I'm desperate for anything.

Car radio goes so loud it damaged my ear nerves. This results in pain especially when exposed to loud sounds

While driving on cruise control at highway speeds (75-80mph) on I-80 the car braked VERY hard and unexpectedly MANY times. There were no other cars around me, weather clear, road straight. No obstacles noticed to cause this reaction. If a car had been behind me I would have caused him to rear-end me because there was no apparent reason for the severe braking. I reported four incidents of this type to the Tesla during the drive which I believe were date/time stamped so they could diagnose (using the "report" function). I matched these with my own observations which I also provided to the service department. I have had the car diagnosed by Tesla and they claim they could not duplicate the problem and/or fix the problem.

The contact owns a 2020 Tesla Model 3. The contact stated that on several occasions while driving with the cruise control feature activated at various speeds, the brakes applied inadvertently. The contact also stated that the cruise control feature failed to operate as intended after dark, after deactivating inadvertently. Additionally, the contact stated that the front and rear cameras displayed phantom images and failed to work as intended. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

I was traveling on autopilot in left lane with autopilot engaged on 06/13/2024 on HW 101 at around 9:40am my car all of the sudden slammed on brakes and dropped speed from around 65mph to 30mph before I was able to react and recover speed. Reached out to Tesla on their app about this and they are sending me estimate of $275 to check it out

Front passenger safety restraint system fault error Received. Airbag icons appeared and apparently safety airbags disabled. No passengers were sitting when error received. Contacted Tesla to report safety concern and was advised charges were due to vehicle outside of 50k warranty. Is safety equipment only valid to work under the warranty?

Subject: Non-Functional Left Rear Tail Light Due to Condensation Build-Up in Tesla Vehicle Dear NHTSA, I am writing to report an issue with my Tesla vehicle concerning the left rear tail light. The tail light has stopped functioning, and I believe this failure is due to condensation build-up within the light assembly. When I previously reported the condensation to Tesla, I was informed that it was normal and not a cause for concern. However, it now seems that this persistent condensation has led to the failure of the tail light. This issue raises significant safety concerns, as fully functional tail lights are essential for safe driving. *Especially during automated self-driving which disregards the alert of a nonfunctional tail light. * I am seeking your assistance in addressing this problem and ensuring that it is properly investigated. I am concerned that other Tesla owners might experience similar issues, which could compromise vehicle safety. Thank you for your attention to this matter. I look forward to your guidance on the next steps. Sincerely, [XXX] [XXX] VIN: [XXX] --- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

An error 'Front passenger safety restraint system fault' came up that seems to be a very common issue with someone people paying $1500 to nothing to fix.

After loading our two children ages 2 and 5 in to vehicle and securing in car seats, the car doors were closed and would not reopen. The children were unable to open the doors themselves. The trunk and other entries did not open. There was no obvious way to open the doors or the issue the car was experiencing. The battery cover would not open. Eventually after I searched the Internet I determined that the 12V battery died (no warning whatsoever, doors worked before loading children) and this caused all occupants to be detained in vehicle as the emergency release is the mechanical means of opening the door and this emergency release is not intuitive or obvious. Within 20 minutes I was able to use an arcane hot wiring method to unlatch a door with a spare 12 V source and a hidden 12 V port not immediately obvious either. Thankfully not in setting of an emergency, not a sunny or excessively warm day and had internet access to research this event. If any of the above were true, life limb and property loss would easily have occurred.

My car is experiencing a passenger seat safety restraint error, which is a safety issue.

For the fourth time the seat sensor has failed in the driver seat. when the seat sensor fails the car no longer auto connects blue tooth media play from the phone but also no longer detects an occupant in the vehicle. this causes the vehicle to go in to park while driving at low speeds without a seat belt, i.e. moving the vehicle in the garage, and it also prevents the car from recognizing when the occupant has left the car and leaves it powered on the whole time. the first three times they repaired it under warranty and it has not failed for the fourth time in four years. I have asked if the sensor function can be deactivated and they said that it can not and needs to be continuously replaced. the service representative told me that the item is secured by adhesive and getting in to and out of the car can cause it to bend and kink which is what happened to mine - and he also said given the heat in Florida its understandable the adhesive wont stick.

I have had an Alert notification, and reading through online, it seems there might be a consistent issue. Alert Notification: RCM_a056 Front passenger safety restraint system fault

upper control arm is creaking, extremely common problem, we need to demand a recall

There is an issue with the front passenger restraint safety system. I got a warning that I need to replace the Occupant Classification System (OCS) of Front Passenger Seat due to faulty wiring.

I am writing to express my concern regarding the recurring issue with the control arms and sway bar in the 2020 Tesla Model 3. It has come to my attention that Tesla acknowledges this issue, which manifests as creaking sounds during various driving conditions such as climbing into the car, traveling at low speeds, and navigating over speed bumps or uneven terrain. What's particularly troubling is that when I brought my car into them Tesla acknowledged that they are aware of the prevalence of this issue across many of their vehicles, yet they continue to charge consumers for repairs, even if their vehicle is not included in the recalled VINs. This policy unfairly burdens consumers who experience the same issue but are denied coverage under the recall. I urge the NHTSA to investigate this matter thoroughly to ensure consumer protection and fairness in addressing safety concerns in Tesla vehicles. It's essential that manufacturers uphold their responsibility to rectify known issues without imposing undue financial burdens on consumers.

At 04/12/2024 7:17pm EST the alert "Steering assist reduced. Steering may require increased effort" appeared while driving and remained for the duration of the drive. In the event log this was listed as "UI_a020 Steering assist reduced". The alert disappeared after the car was parked for a while and restarted. This alert also occurred multiple times earlier in the year (and mentioned when the car was brought in for an unrelated service issue) but I had not recorded the date and time so Tesla was not able to capture a log. It eeappeared on two occasions after 4/12, including once on 4/19/2024 at 6:47pm EST. In some, but not all instances, the steering wheel did require considerably more force to turn after the alert appeared. I scheduled a service request with Tesla on 4/13/2024 (for a service date of 4/24/2024) and received a repair estimate on 4/18/2024 with a remote diagnosis. The repair suggested was a steering rack replacement. I dropped off the car at the service center on 4/24 but because of a shipping delay on the part, the repair was completed Tuesday 4/30. I am attaching the initial estimate as well as the final invoice from Tesla.

Front subframe assembly broken Turn signals don't register input Lateral and compliances links broken

I took delivery of this Tesla Model 3 last month and have been using it often for my commute. Tesla’s “Traffic Aware Cruise Control” is dangerous and has put my life at risk multiple times now when driving on the highway at night. It slams on the brakes as if it is about to crash when nothing is ahead. It also slammed the brakes when passing a semi truck that was accelerating from being stopped on the shoulder. If anyone was behind me, they would have crashed into me. This “phantom braking” only happens at night. I would disable it immediately but it is not able to be disabled! This is the most frustrating part. I have a long commute on the interstate at night and really need cruise control, and now I am constantly worried when commuting that the car will slam the brakes. The fact that I can’t revert to an old fashioned cruise control with no sensors and no cameras is absurd and extremely dangerous. What component or system failed or malfunctioned, and is it available for inspection upon request? I don’t believe anything “failed”. I believe Tesla’s software is not ready for the real world and this “traffic aware cruise control” should be a beta feature that drivers can use at their own risk. How was your safety or the safety of others put at risk? Unexpected, random slamming of the brakes at highway specs on the interstate at night. In all situations that the “phantom braking” has happened, I would have been rear ended if someone was following behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, as there has been no crash yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings, no messages, nothing. Just sudden braking when using “traffic aware cruise control”.

An alert stated: "RCM_a056 Front passenger safety restraint system fault." Upon bringing car to Tesla service center, Tesla stated: "Confirmed concern through vehicle logs. Found vehicle needing passenger ocs retrofit to resolve issue. Customer declined repair." They wanted over $1,200.00 for a faulty seat sensor because they claimed they couldn't replace the seat sensor without replacing the entire airbag system on the passenger side. They explained to me that they changed the airbag systems in their newer Model 3s and refused to stock or replace components in their older Model 3s.

Front passenger safety restraint system fault

I AM STILL WAITING FOR TESLA TO MAKE THIS REPAIR. I HAVE CONTACTED A SERVICE CENTER SEVERAL TIMES AND TRIED TO MAKE AN APPOINTMENT ONCE. TESLA CANCELLED THE APPOINTMENT AND KEEPS TELLING ME THEY HAVE NOT RECEIVED THE PARTS TO MAKE THE REPAIR. IT HAS BEEN OVER A YEAR AND A HALF SINCE TESLA ANNOUNCED THE RECALL AND IT HAS FAILED TO REPAIR MY CAR. MY UNDERSTANDING IS THAT THE HARNESS CAN SHORT OUT AND CAUSE A FIRE.

My vehicle is 4 years old. 3 weeks after the expiration of my original warranty, the front suspension now squeaks loudly when driving at low speeds. This issue matches the known manufacturing defect described in Tesla’s 2021 service bulletin, “Reseal Front Upper Control Arm Ball Joints.” We never received this bulletin from Tesla, and we were never given the option of resealing the joints. As a consequence, the ball joints have now failed and both upper control arms must be replaced, at a cost to me of $330. I asked if Tesla can waive these repair costs due to the bulletin and widespread manufacturing defect, but Tesla declined, stating: “Your vehicle is not listed as an affected VIN for this bulletin. In order for a repair bulletin to be covered under the vehicle warranty the condition has to be reported within the warranty period. Once no longer under warranty, it is not covered.” Even though my VIN was not included, clearly it should have been since the ball joints have failed. Also, if this is a known car defect, why should it matter when the problem starts to appear in order for Tesla to take full responsibility and fix it? They are shifting costs to consumers for their own, known, widespread manufacturing defects. Additionally, if I had been informed about the bulletin in 2021, resealing the joints at that time would have been easier & far cheaper than replacing both arms now. It’s my understanding that Senators Markey (MA) and Blumenthal (CT) expressed concern that this defect could be a safety risk, and urged Tesla to issue a voluntary recall, which Tesla declined. I hope NHTSA will consider investigating this manufacturing defect further. Thank you very much for your time. Vehicle is available for inspection. Yes, an independent service center confirmed this suspension problem. A Tesla repair service center will inspect the components on [XXX]. No, there were no warning lamps, messages or symptoms prior to failure. The failure began on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A crack appeared on the interior of the windshield, with no marks of any exterior impact and no external crack or other mark on either surface of the windshield. The crack originated directly from the windshield positioned camera/rear view mirror.