2014 Tesla Model S Complaint Log

THE TOUCH SCREEN WENT BLANK IN LATE APRIL OR EARLY MAY, AND I COULD NOT REJUVENATE IT WITH A REBOOT OR OTHER TECHNIQUES. THE BACKUP CAMERA AND OTHER CRITICAL FEATURES AND CONTROLS WERE NOT FUNCTIONAL AS A RESULT. I TOOK THE CAR TO TESLA AND THEY REPLACED THE MEDIA CONTROL UNIT (MCU). I AM ATTACHING THE ESTIMATE WHICH INDICATES THE REPAIR AND COST FOR THAT REPAIR. AT THIS POINT, THE MCU REPLACEMENT SEEMS TO HAVE SOLVED THE ISSUE. *TR

RETRACTABLE DOOR HANDLES STOP WORKING, THIS IS A SMALL PIECE BROKEN THAT NEEDS TO REPLACED. I HAVE GOTTEN IT REPLACED TWICE. IT APPEARS TO BE A MANUFACTURE DEFECT

TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT STATED THAT AT START-UP, THE DISPLAY FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO TESLA (5544 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT AS A COURTESY, THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT REACHABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,300.

THE MEDIA CONTROL UNIT (TOUCH SCREEN SYSTEM IN TESLA USED TO CONTROL MANY COMPONENTS OF THE CAR IS LEAKING A LIQUID, AND HAS MADE IT VERY DIFFICULT TO MAKE CHANGES AS THE TOUCH SENSITIVITY WAS IMPACTED). THE MEDIA CONTROL UNIT IS USED TO CONTROL THE LOCKING/UNLOCKING OF DOORS AND TRUNK, THE AIR CONDITIONER, THE VEHICLE'S CHARGING PORT, ETC.

MODEL S IN JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+S/VID-42872637 BACK WHEEL GONE WHOMPY. BUT I DON'T SUPPOSE YOU'D BE INTERESTED. REGARDS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO HAVE THE PASSENGER FRONTAL AIR BAG REPLACED UNDER NHTSA CAMPAIGN NUMBER: 18V031000 (AIR BAGS) HOWEVER, THE DEALER WAS UNABLE TO PERFORM THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE CMU SOFTWARE NEEDED TO BE UPDATED OUT OF POCKET PRIOR TO THE AIR BAG REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,900.

ALL FOUR HANDLE ON MY CAR HAVE BEEN REPLACED WITHIN 3 YEARS OF USAGE. THE DOOR HANDLE WERE STUCK IN CLOSE POSITION AND THE DOOR CAN NOT BE OPEN FROM OUTSIDE. IT SEEMS LIKE A SAFETY ISSUE IF THE DOOR HANDLE CAN NOT BE OPEN FROM OUTSIDE IN THE EVENT OF EMERGENCY. *TR

HERE IS A BLOOD SPLATTERED MODEL S IN THE SALVAGE YARD. HTTPS://WWW.COPART.COM/LOT/61373949/PHOTOS IT HAS HAD AN OFF-ROAD ADVENTURE AFTER THE BACK WHEEL WENT WHOMPY. IT SHOULD BE OBVIOUS TO EVEN A SEMISKILLED SHOPPING TROLLY MECHANIC THAT THE SUSPENSION OF A CAR SHOULD BE STRONGER THAN THE FRAGILE ALLOY WHEELS. EVEN IF THIS CAR HAD HIT A BUMP WHILST OFF-ROADING THE SUSPENSION SHOULD NOT HAVE SNAPPED AND LEFT THE WHEEL AND TIRE UNDAMAGED. NOW THAT TESLA FACTORY AND SERVICE CENTERS ARE CLOSED DOWN THERE WILL BE NO MAINTENANCE AND REPAIR. NOT EVEN THE LARGELY IGNORED TSB CONCERNING WEAK SUSPENSION LINKS HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2019/MC-10153421-9999.PDF WHAT IS YOUR PROBLEM DUDES? GET THESE THINGS OFF THE ROADS BEFORE MORE PEOPLE GET MAIMED AND KILLED. REGARDS KEEF WIVANEFF THE UNHINGED.

MCU -TOUCHSCREEN FAILING. THE SCREEN IS LITERALLY MELTING/SEPARATING. TESLA SERVICE HAS TOLD ME THAT THIS IS THE FIRST STEP TOWARD SCREEN FAILURE BUT THEY CAN NOT TELL ME WHEN IT WILL FAIL. COST TO REPAIR IS APPROXIMATELY $2,500.00. WITH A LONG TRIP IN THE NEXT MONTH, I WILL NEED TO REPLACE OR RISK A POTENTIAL SAFETY ISSUE. *TR

THE TOUCHSCREEN WOULD BECOME LESS RESPONSIVE, THE POWER-UP TIME BECOMES LONGER, THE SCREEN WOULD FREEZE AND WOULD HAVE TO BE REBOOTED, OR EVEN TOTAL FAILURE OF THE MCU UNIT AND ONE DAY COMPLETE BLACKOUT OF SCREEN. THIS HAPPENS WHEN ITS STATIONARY AND DRIVING BOTH

THE TOUCHSCREEN OF MY TESLA IS LEAKING THE GLUE THAT IS BETWEEN THE GLASS TOUCHSCREEN. THE GLUE STARTED AS LITTLE AIR BUBBLES, THEN HAS GROWN TO HALF THE SCREEN. IT CONTINUALLY LEAKS ONTO THE CENTER CONSUL. FROM A GOOGLE SEARCH, IT SEEMS TO BE A COMMON ISSUE WITH OLDER TESLA'S.

The contact owns a 2014 Tesla Model S. The contact stated that the instrument cluster was delaminating and distorted. The contact was unable to see the messages and sensors. The contact stated that the liquid crystal fluid was leaking. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,000.

EXACTLY AS DESCRIBED IN YOUR OPEN INVESTIGATION, NHTSA ACTION NUMBER: PE20010. THE TOUCHSCREEN DISPLAY WENT BLACK ON 02/23/20, NO TOUCHSCREEN-RELATED FUNCTIONS WORKED (INCLUDING CAMERA DISPLAYS, NAVIGATION, CHARGING, ETC). TESLA SERVICE STATION REPLACED THE MCU (3/10/20-3/20/20), AT MY EXPENSE, EVEN THOUGH THIS FLASH DEVICE FAILS BECAUSE OF TESLA'S OWN EXTREMELY HIGH NUMBER OF PROGRAM-ERASE CYCLES -- AND THAT MASSIVE DATA TRANSFER BENEFITS ONLY TESLA, NOT THE CAR OWNER. THEY INSTALL MCUS THAT FAIL DUE TO THE HIGH DEMANDS PLACED ON THEM BY THE COMPANY, FOR THE COMPANY. THEN THEY CHARGE THE CONSUMER FOR A REPLACEMENT, AND THIS WILL HAPPEN AGAIN AND AGAIN. *TR

THE TESLA MODEL S HAS A BAD MCU UNIT (MEDIA CONTROL UNIT) EVERY CAR MADE SUFFERS FROM A PROGRAMMING OVERLOAD THAT RUINS THE TEGRA 3 EMMC FLASH MEMORY. ONCE THE MEMORY CORRUPTS, THE MEDIA CONTROL UNIT SHUTS OFF PERMANENTLY. A DRIVER CAN END UP STRANDED BECAUSE THE CAR WILL ALSO STOP CHARGING OR LIMIT THE CHARGE TO 21%. THE SAFETY SYSTEMS ATTACHED TO THE MEDIA CONTROL UNIT ARE ALL OFF AND NO LONGER FUNCTION. SAFETY BACKUP CAMERAS, AUDIBLE ALERTS AND PERIMETER ALARMS THAT WOULD TELL YOU IF A PERSON/OBJECT IS IN PROXIMITY TO THE CAR, ALL NO LONGER FUNCTION. THE INABILITY TO KNOW AND REACT TO THESE SAFETY SYSTEMS PRESENTS A LIFE/SAFETY ISSUE. A CHILD COULD BE BEHIND THE CAR AND THE CAR WILL NOT ALERT THE DRIVER AND THE DRIVER CANNOT SEE BECAUSE THE CAMERA IS ALSO OFF. THE CARS MEDIA CONTROL UNIT ALSO SHUTS OFF MID-DRIVE. THE UNIT TURNING OFF WITHOUT WARNING, PRESENTS A LIFE SAFETY ISSUE.

I WAS DRIVING ON THE 15N FREEWAY ABOUT 1 MILE SOUTH OF THE HW 78 ON FEB 10 2020 AT APROX 07:30AM. I HAD AUTOPILOT ENGAGED AND I WAS DRIVING IN A STRAIGHT LINE (NOT CHANGING LANES) AT NORMAL FREEWAY SPEEDS, SUDDENLY I WAS SPINNING OUT AND HIT THE RIGHT SIDE WALL OF THE FREEWAY TOTALING MY CAR. UNFORTUNATELY I DON'T HAVE A CLEAR MEMORY OF HOW THE EVENT STARTED, I JUST REMEMBER RUNNING IN AUTOPILOT ON MY WAY TO WORK THEN SPINNING OUT AND HITTING THE WALL. ONCE THE EVENT STARTED IT WAS UNRECOVERABLE, AND WAS OVER IN A FEW SECONDS.

DOOR HANDLES BREAKING AND NOT RELEASING. THE DOOR HANDLE JAMMED AND WOULD NOT OPEN . THIS IS A MAJOR SAFETY ISSUE , ESP IN CASE OF EMERGENCY EXITS OF PASSENGERS IN AN ACCIDENT . THIS HAS BEEN AN ISSUE VERY COMMON WITH TESLA CARS.

SUBFRAME BROKE AFTER 80,000 MILES OR NORMAL DRIVING. NO ACCIDENTS OR DAMAGE TO CAR AFFECTING THIS AREA. JUST DRIVING ON THE HIGHWAY AND ALL OF SUDDEN STARTED TO HEAR A THUMPING SOUND WHEN ACCELERATING OR DECELERATING OR BACKING UP.

FROM A COASTING POSITION IN AN UNDERGROUND GARAGE, I TURNED RIGHT TO ROUND A 90 DEGREE CORNER. AFTER COMPLETING THE TURN MY CAR BEGAN TO SPEED UP RAPIDLY. WHEN I FIRST NOTICED THE ACCELERATION BEGINNING, I STEPPED ON THE BRAKE, WHICH HAD NO EFFECT. THE CAR CONTINUED TO ACCELERATE OVER A DISTANCE OF ABOUT 50 FEET AND COLLIDED HEAD-ON WITH A CONCRETE WALL. FRONT AIRBAGS ON THE DRIVER'S SIDE DEPLOYED AND MY BODY STRUCK THEM: FACE, CHEST, AND LOWER LEGS. I HAVE INJURIES FROM THE INCIDENT.

CENTER SCREEN COMPUTER WOULD DIE WITHOUT WARNING SHUTTING OFF AIR FLOW, NAVIGATION, AIR SUSPENSION AND OTHER CRITICAL CONTROLS LIKE TURN SIGNALS. SOMETIMES IT WOULD TAKE OUT THE INSTRUMENT CLUSTER SO I HAD NO IDEA WHAT SPEED I WAS DRIVING. THIS HAPPENED NUMEROUS TIMES AT HIGHWAY SPEEDS OF 65-75MPH. IT WOULD OFTEN BLINK OUT WHILE STOPPED IN TRAFFIC AS WELL. THE CAR ALSO HAD A HABIT OF MAKING THE AC SYSTEM ROAR LOUDLY WHILE CHARGING FROM A HOME 220V CHARGER.

IN DECEMBER 2016 THE CAR ACCELERATED SPONTANEOUSLY WHILE I WAS IN MY DRIVEWAY. TESLA MAINTAINED I PUSHED ON THE EXCELERATOR INSTEAD OF THE BRAKE GOING FROM 2 TO 92 MILES AN HOUR IN JUST A FEW SECONDS. THE CAR WAS REPAIRED AND ON JANUARY 12,2020 THE CAR ONCE AGAIN SELF ACCELERATED. BOTH TIMES SUBSTANTIAL DAMAGE WAS DONE TO THE FRONT OF THE CAR AND TO MY HOME. I WAS NOT INJURED HOWEVER A PASSENGER WAS IN THE CAR IN 2016 AND MAINTAINED SHE HAD HIP INJURIES AS A RESULT. THE INSURANCE COMPANY DID SETTLE WITH HER. BOTH ACCIDENTS WERE NOT THE RESULT OF MY INADVERTENTLY DEPRESSING THE EXCELERATOR. THERE DEFINITELY IS A SUBSTANTIAL DANGER TO THE PUBLIC. THE CAR IS CURRENTLY AT RAINTREE AUTO BODY IN SCOTTSDALE ARIZONA. I HAVE NOT CALLED TESLA AZ YET AS I DO NOT PARTICULARLY WANT THEM TO GET THE BLACK BOX. I DO HAVE A PHOTO OF THE CAR IMPACTING THE COURTYARD WALL OF MY HOUSE HOWEVER IT IS ON MY IPHONE AND I DO NOT KNOW HOW TO SEND IT TO YOU.

THE MEDIA CONTROL UNIT (MCU) FAILED ON MY TESLA IN JANUARY 2020. THE MCU CONTROLS SAFETY FEATURES SUCH AS FRONT AND REAR DEFROST, HAZARD LIGHTS, HEADLIGHTS, TURN SIGNALS AND CHARGING FOR THE MAIN BATTERY. THE EMMC CHIP FAILED WHEN THE VEHICLE WAS PARKED. THE FAILURE CAUSED THE VEHICLE TO BE INOPERABLE.

MY TOUCHSCREEN WENT OUT (ALL BLACK) A YEAR AGO. THE REPLACEMENT WAS A REFURBISHED ONE. IT TOOK TWO WEEKS. WHEN I ASKED IF IT WAS IMPROVED, I WAS TOLD IT'S THE SAME BUT HAS A NEW TWO-YEAR WARRANTEE. NOW A YEAR LATER, IT IS STARTING TO "ACT UP" LIKE THE FIRST. ADD TO THAT, THE LAST THREE ROAD TRIPS WITH IT EACH HAD SOMETHING BREAK ON IT OR NEEDED ATTENTION. AIR CONDITIONING COMPRESSOR 800 MILES FROM HOME IN AUGUST 2019. DRIVER'S DOOR HANDLE EXTENDING GEAR. AND 12V BATTERY, ONLY TO LEARN WEEKS LATER THAT IT WAS "FIXED" WITH A SOFTWARE UPGRADE. WHAT GOOD IS AN EXTENDED WARRANTEE, IF YOU BREAKDOWN ON A TRIP? THE CAR IS UNRELIABLE. I'M GOING TO GET RID OF IT. JUST ADD MY COMPLAINT TO THE LIST OF UNHAPPY OWNERS.

TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT'S WIFE WAS DRIVING ON THE HIGHWAY WHEN THE MEDIA CONTROL UNIT DISPLAY WENT BLANK. THE VEHICLE WAS PULLED OVER TO SIDE OF THE ROADWAY. THE CONTACT WENT TO THE SCENE, RETRIEVED THE VEHICLE, AND DROVE TO THE RESIDENCE. THE DISPLAY SCREEN INDEPENDENTLY RETURNED TO NORMAL OPERATION. THE CONTACT CALLED TESLA (135 US HIGHWAY 22, SPRINGFIELD, NJ 07081, (973) 921-0925) AND THE VEHICLE TAKEN TO THE DEALER TO BE DIAGNOSED. AFTER A WEEK OF TESTING, THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED AT A COST OF $3,500. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.

TESLA OTA SOFTWARE UPDATE 2019.16.X CAPPED BATTERY CAPACITY TO 72.8 KWH, PREVIOUSLY 85 KWH, VEHICLE WAS STATIONARY.

The contact owns a 2014 Tesla Model S. The contact noticed that there was acid leaking from the vehicle onto the contact’s foot causing the foot to burn. The vehicle was taken to the dealer where it was diagnosed that the screen seal failed which cause the screen to leak and both screens needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 48,000.

MY 2014 TESLA ONLY 11K MILES. WHEN THE MILEAGE WAS AROUND 5K, I HAVE TO BRING THE CAR BACK TO TESLA FOR SERVICE THE SUSPENSION SYSTEM WAS AT FAULT THAT CAR COULD NOT BE RAISED AT SOME SPEED BUMP, AS A RESULT THE BOTTOM OF THE CAR HIT THE SPEED BUMP. I CONSIDER IT IS A SAFETY ISSUE BECAUSE THE BATTERY IS INSTALLED UNDERNEATH THE CAR WHICH COULD CAUSE FIRE IF THE BATTERY HOT HIT AND RAPTURED.

VEHICLES MEDIA CONTROL UNIT (MCU) HAS A KNOWN AND WELL-PUBLICIZED DEFECT CAUSED BY OVER-LOGGING ON THE EMMC CHIP. THIS DEFECT CAUSES THE MCU TO GLITCH, REBOOT AND FAIL ELIMINATING THE ABILITY TO CONTROL BOTH SAFETY AND CONVENIENCE FEATURES INCLUDING CLIMATE CONTROL, DEFROSTER, GPS, AUDIBLE SAFETY WARNINGS AND OTHER SYSTEMS. VEHICLE CAN ALSO STOP CHARGING. THIS IS A WELL-DOCUMENTED DESIGN FLAW THAT TESLA IS WELL AWARE OF (SIMPLY GOOGLE TESLA MCU FAILURE) BUT REFUSES TO COVER OUT OF WARRANTY. THE MOST RECENT "FIX" VIA AN OVER THE AIR UPDATE SIMPLY DELAYS THE ISSUE UNTIL VEHICLE IS OUT OF WARRANTY BUT BASED ON CURRENT EVIDENCE THIS DEFECT WILL EFFECT 100% OF CARS, BOTH MODEL S AND X, MADE BETWEEN 2012 AND EARLY 2018.

PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER WRECKED TESLA TO MAKE THIS COMPLAINT SINCE I DO NOT HAVE ACCESS TO THE CORRECT VIN OF THE CAR INVOLVED. HERE IS AN AUCTION LISTING OF A TESLA IN AUSTRALIA. HTTPS://WWW.PICKLES.COM.AU/DAMAGED-SALVAGE/ITEM/-/DETAILS/NO-C-P--TESLA--MODEL-S--HATCHBACK--5-DOORS/2003433925 THE CAR HAS NOT BEEN IN A CRASH, THE ONLY DAMAGE IS A DETACHED REAR WHEEL AND SUSPENSION WITH SLIGHT BODYWORK DAMAGE WHERE THE WHEEL EXITED THE VEHICLE. SINCE I AM AN AUSTRALIAN CITIZEN I FEEL THAT THESE CARS POSE A RISK TO MY OWN SAFETY AS WELL AS TO OTHER ROAD USERS AND THAT I AM PERFECTLY ENTITLED TO MAKE SUCH COMPLAINTS. I AM HOPING THAT BY THE SHEER VOLUME OF INCIDENCES OF TESLA SUSPENSION FAILURES REPORTED NHTSA WILL AT LEAST CONCEDE THAT THERE MAY BE A PROBLEM AND WILL LAUNCH A PROPER INVESTIGATION. THANK YOU FOR PUBLISHING ALL OF MY COMPLAINTS. JUST NEED THAT INVESTIGATION TO COMMENCE. HAVE A GREAT DAY. KEEF

HERE IS A MODEL S IN THE SALVAGE YARD. SOMEBODY RAN INTO THE BACK OF IT. MOST LIKELY BECAUSE THE FRONT WHEEL AND SUSPENSION FELL OFF CAUSING IT TO SLOW DOWN UNEXPECTEDLY. HTTPS://WWW.COPART.COM/LOT/58905699/PHOTOS EVEN THE HEADLIGHTS ARE INTACT. THE AIR-BAGS HAVE NOT DEPLOYED. SO WHY DID THE SUSPENSION FALL TO BITS? I THINK WE KNOW THE ANSWER TO THAT. THE SUSPENSION PARTS ARE AS FRAGILE AS A SPARROWS LEG. TESLAS ARE STUCK IN LUDICROUS/INSANE MODE. PLEASE INVESTIGATE. THANK YOU. KEEF

MY CAR EXPERIENCED THE ISSUES DESCRIBED IN NHTSA ACTION NUMBER PE20010 WITH A PREMATURE MCU FAILURE DUE TO THE EMMC CARD FAILING. THIS EMMC CARD HAS BEEN FOUND TO FAIL TOO QUICKLY DUE TO TESLA ALLOWING DEBUG LOGGING TO THE EMMC CARD THAT IS NOT NEEDED FOR NORMAL VEHICLE USERS. THIS EXCESS LOGGING WAS CONFIRMED BY ELON MUSK ON OCTOBER 12 2019 HTTPS://TWITTER.COM/WK057/STATUS/1211704973970550785. THIS EXPENSIVE FIX AFTER FAILURE HAD TO BE REPAIRED OUT OF WARRANTY FOR A LARGE COST. THIS FAILURE CAUSES THE REAR VIEW CAMERA TO FAIL TO WORK, THE CLIMATE CONTROL TO FAIL TO WORK MEANING THAT DEFROSTING DOES NOT WORK CAUSING POTENTIAL VEHICLE ISSUES, AND POTENTIAL SLOW CHARGING OF THE CAR. THE CAR ALSO TAKES ABOUT 30 SECONDS TO A MINUTE TO GET OUT OF PARK WHILE THE VEHICLE SUBSYSTEMS "FAIL" THE MCU ALSO CAUSING A SAFETY ISSUE IF THE DRIVER NEEDS TO GET OUT OF A TROUBLING SITUATION QUICKLY. *TR

MEDIA CONTROL UNIT THAT CONTROLS THE CAR STOPPED FUNCTIONING ALTOGETHER. CAR WAS NOT OPERATIONAL.

MY EMMC CHIP FAILED IN MCU WHEN VEHICLE WAS FIVE YEARS OLD WITH LESS THAN SIXTY THOUSANDS MILES. NO REAR VIEW CAMERA, NO ACCESSORIES ARE WORKING, NO AC, TOUCH SCREEN WENT BLACK. WITH 'PIN TO DRIVE' ACTIVATED CAR BECOMES A BRICK: YOU CAN'T ENTER PIN BECAUSE SCREEN DOESN'T WORK - CAN'T START/DRIVE. REPLACEMENT WITH REMANUFACTURED UNIT (NOT EVEN NEW) COST $2000!!! *TR

MY TESLA DID AN UNCOMMANDED ACCELERATION, JUMPED THE CURB AND HIT A CHICK-FIL-A RESTAURANT ON 9/04/2019: 1) FIRST AND MOST IMPORTANTLY, I AM 100% CERTAIN THAT I DID NOT TOUCH THE ACCELERATOR OR IN ANY WAY CAUSE THE UNCOMMANDED AND UNINTENTIONAL ACCELERATION OF THE VEHICLE. I HAVE DRIVEN CARS AND TRUCKS WELL OVER A MILLION MILES AND NEVER ONCE ACCIDENTALLY PRESSED AN ACCELERATOR OR JUMPED A CURB WHEN PARKING. 2) I HAVE BEEN DRIVING MY TESLA DAILY FOR FOUR MONTHS AND I AM VERY FAMILIAR WITH THE VEHICLE AND IT'S SYSTEMS AND CONTROLS. I AM ALSO VERY FAMILIAR WITH THE SPECIFIC PARKING SPACE WHERE THE ACCIDENT OCCURRED. I HAVE PARKED THERE MANY TIMES IN THE PAST, AND MOSTLY IN THE TESLA DURING THE LAST FOUR MONTHS. 3) THE DETAILS OF WHAT TOOK PLACE IMMEDIATELY PRECEDING THE ACCIDENT ARE AS FOLLOWS: THE WEATHER WAS CLEAR AND SUNNY. WHILE GOING SLOWLY DOWN A SLIGHT SLOPE APPROACHING THE INTENDED PARKING AREA, I REMOVED MY RIGHT FOOT FROM THE ACCELERATOR AND ALLOWED REGENERATIVE BRAKING* TO SLOW THE CAR EVEN MORE WHILE I POSITIONED MY RIGHT FOOT VERY LIGHTLY ON THE BRAKE PEDAL WHILE CREEP MODE* KEPT THE CAR SLOWLY MOVING FORWARD. WITH ABOUT TWO FEET TO GO, I MODULATED THE BRAKE PEDAL PRESSURE TO SLOW THE CAR MORE AND MAKE SURE THAT THE FRONT SPLITTER DIDN'T BUMP THE CURB..... SUDDENLY THERE WAS A HARD IMPACT, A LOUD BANG, AND THE FRONT RIGHT CORNER** OF MY CAR WAS IN THE BRICK WALL, ALL IN A VERY SMALL FRACTION OF A SECOND. IT FELT LIKE I HAD BEEN REAR-ENDED, BUT THERE WAS NO OTHER VEHICLE INVOLVED. * CREEP MODE & REGENERATIVE BRAKING -- SEE ONLINE OWNER'S MANUAL ** HIT ON "FRONT CORNER" BECAUSE PARKING SPACE IS AT AN ANGLE TO THE BUILDING.

THE DRIVER OF THE TESLA (VIN ENTERED) REPORTED THAT THE TESLA WAS OPERATED IN AUTOPILOT WHEN IT STRUCK OUR PARKED CAR. OUR CAR WAS PARKED ON A RESIDENTIAL STREET WITH A 25MPH SPEED LIMIT. BOTH CARS SUSTAINED SIGNIFICANT DAMAGE RENDERING THEM UN-DRIVABLE. SEE THE ATTACHED PHOTOS OF OUR DAMAGED PARKED CAR AND THE TESLA.

TESLA. GONE WHOMPY. VERY WHOMPY INDEED. HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=33592193&ROWNUMBER=5&LOADRECENT=TRUE

AFTER SOFTWARE UPDATE SUPERCHARGING SLOWED BY MORE THAN 50% AND RANGE ON FULL CHARGE DROPPED

TOUCHSCREEN WAS UNRESPONSIVE AND NEEDED TO BE REPAIRED. VEHICLE WAS STATIONARY. *TR

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES THE BATTERY RANGE ON MY VEHICLE HAS BEEN CAPPED VIA A SOFTWARE UPDATE BY TESLA WITHOUT MY CONSENT. I WAS NOT NOTIFIED THAT TESLA WOULD CAP MY BATTERY'S MAXIMUM CHARGE, WHICH IN TURN REDUCED THE RANGE AND POWER OF MY VEHICLE VIA AN OVER THE AIR SOFTWARE UPDATE. THE CAR WAS ADVERTISED AS A 85 KWH BATTERY, BUT NOW, WITH THE BATTERY CAP, THE BATTERY IS MUCH LESS THAN 85 KWH. IF THERE WAS A SAFETY ISSUE WITH THE BATTERY, TESLA SHOULD HAVE NOTIFIED ME. ALSO, THE BATTERY SHOULD BE REPLACED INSTEAD OF HAVING THE SAFETY ISSUE STILL THERE AND DECREASING THE PERFORMANCE.

THE BATTERY RANGE ON THE CAR WAS LIMITED BY 10% IN ORDER TO PREVENT A FIRE FROM HAPPENING.

MY VEHICLE HV BATTERY FAILED TWICE IN 2 MONTHS. TESLA CHANGED IT, LOST USE OF VEHICLE DURING 9 WEEKS. ON THE 2ND BATTERY SWAP, I NOW LOST RANGE BY 25 TO 35 MILES.

WHEN DOOR UNLOCKS VIA FOB PROXIMITY OR UNLOCK COMMAND, THE DOOR ITSELF ALSO OPENS. THIS HAPPENED WHEN STATIONARY IN THE CAR AND APPROACHING THE CAR. I DID NOT ATTEMPT TO DO THIS WHEN THE CAR WAS IN MOTION. THE DOOR MUST ALWAYS BE MANUALLY CLOSED WHEN THIS HAPPENS.

MY ELECTRIC CAR BATTERY OVERHEATS SO MUCH AND LOST MORE THAN 25% OF THE RANGE WITH THE LATEST COMPUTER UPGRADE. THIS IS CHEATING. TESLA REMOTELY LOWERED MY BATTERY RANGE WITHOUT MY APPROVAL

MCU FAILED BY GOING BLACK AND NOT REBOOTING, AS HAPPENS WHEN THE EMMC FAILS. TURN INDICATORS, CLIMATE CONTROLS, AND OTHER VITAL VEHICLE INFORMATION ALL BECAME INOPERABLE. TESLA CLAIMS FAILURE WAS DUE TO MCU FLAW AND NOT THE EMMC FAILURE THAT THEY ARE CURRENTLY COVERING IN THEIR RECALL, AND REFUSES TO PAY FOR REPAIR OF THIS PART. THE MCU FAILURE, HOWEVER, IS JUST AS DANGEROUS AS THE EMMC FAILURE THEY HAVE BEEN FORCED TO COVER, AND HAS EXACTLY THE SAME SYMPTOMS, BUT THEY ARE REFUSING TO ADDRESS IT IN THE RECALL. THERE ARE NUMEROUS OTHER PEOPLE ON THE TESLA FORUMS WHO HAVE HAD THIS SAME FAILURE AND HAVE HAD TESLA REFUSE TO COVER THEIR FAILURES AS WELL. TESLA CLAIMS IT WAS NOT DUE TO THE EMM AND THUS THEY DON'T HAVE TO REPAIR THE FLAW, BUT EVEN IF IN FACT THIS IS TRUE, THE PROBLEM THIS FAILURE CAUSES RESULTS IN THE SAME OUTCOME AS THE EMM FAILURE AND IS JUST AS DANGEROUS. THE FAILURE OCCURRED WHEN THE CAR WAS ONLY 5 YEARS OLD AND MADE THE CARE MORE DANGEROUS TO OPERATE, JUST AS THE EMM FAILURE DOES AND CREATING THE EXACT SAME SYMPTOMS. BUT TESLA ARGUES THIS IS A DIFFERENT PART AND THUS IS NOT COVERED BY RECALL EVEN THOUGH THE END RESULT IS THE SAME DANGEROUS CONDITION. SO IN SUMMARY, TESLA IS EITHER REFUSING TO COVER A REPAIR THEY PROMISED TO COVER, OR THERE ARE ADDITIONAL FLAWS IN THE MEDIA CONTROL UNIT THAT CAUSE THE SAME DANGEROUS CONDITIONS AND THAT THEY SHOULD BE COVERING AND THAT SHOULD BE INVESTIGATED BY YOUR AGENCY.

DUE TO RECENT NEWS THIS WEEK OF NHTSA INVESTIGATING THE TESLA MODEL S FROM 2012 TO 2015 REGARDING THE FAULTY SCREEN, I WANTED TO REPORT THAT I HAD A SIMILAR PROBLEM. THE LARGE SCREEN CALLED MCU OR MEDIA CONTROLLED UNIT ON MY MODEL S WOULD HAVE PROBLEMS OF BLACKING OUT WHILE DRIVING OR WHEN TRYING TO START FROM A PARKED POSITION. ULTIMATELY, IT SHUT DOWN ALTOGETHER. I HAD REPORTED THE PROBLEM TO TESLA WHEN THE SCREEN BLACKOUT PROBLEMS WERE HAPPENING IN 2018 AND 2019 BY CALLING CUSTOMER SERVICE. TESLA'S CUSTOMER SERVICE TOLD ME TO REBOOT THE SYSTEM BY HOLDING DOWN THE TWO SCROLL BUTTONS. AFTER MULTIPLE REBOOTS OVER A PERIOD OF 6+ MONTHS, THE SCREEN BLACKED OUT PERMANENTLY, AND THE REBOOT SOLUTION NO LONGER WORKED. I HAD TO GET THE PROBLEM FIXED AT A COST OF $2,614.50. *TR

SUDDEN LOSS OF RANGE WITH 2019.16.X SOFTWARE UPDATE. MY VEHICLE WAS ONE OF THE MANY VEHICLES THAT WAS EFFECTED BY SOFTWARE UPDATE BY TESLA. I HAVE LOST ABOUT 30 MILES IN RANGE AND THE SUPERCHARGING SPEED IS SIGNIFICANTLY DECREASED COMPARE TO PRIOR TO THE SOFTWARE UPDATE.

MY DRIVETRAIN GOT WATER INTRUSION. THIS WATER INTRUSION RENDERED MY DRIVETRAIN TO FAIL. I WAS TOLD IT WAS NOT COVERED BY MANUFACTURE WARRANTY. WARRANTY WAS FOR 8YRS & UNLIMITED MILES.

MAY BE RELATED TP PE 20-010 IN MY CAR SOMETIMES AC IS OFF IMMEDIATELY ALOS IN COMBINATION WITH REARVIEW MIRROR IS SET TO REVERSE DRIVING POSITION. SOMETIMES IT HAPPENS TOGETHER EVEN WHILST DRIVING FORWARD. DEPENDING ON WEATHER CONDITIONS VISIBILITY IS REDUCED IMMEDIATELY TRY TO PULL OVER TO EMERGENCY LANE IS DANGEROUS AS MIRROR ONLY SHOWS SURFACE OF TARMAC. SOMETIMES THIS HAPPENS IN CORRELATION TO STUCK OR SPUTTERED MUSIC OR A MCU RESET OUT OF THE BLUE.

BEGINNING IN JUNE, THE SUBJECT VEHICLE SUFFERED FROM A SEVERE AND SUDDEN DECREASE IN THE AMOUNT OF RANGE AVAILABLE AS A DIRECT RESULT OF SOFTWARE UPDATES ISSUED BY TESLA WITHOUT DISCLOSURE TO OWNERS. PRIOR TO THE UPDATES, THE SUBJECT VEHICLE HAD APPROXIMATELY 255 RATED MILES AVAILABLE. FOLLOWING UPDATES 2019.16.1 AND 2019.16.2, THE SUBJECT VEHICLE SUFFERED IMMEDIATELY FROM A RANGE DROP TO 225 AVAILABLE MILES. THE SUBJECT VEHICLE HAS ALSO BEEN UNABLE TO CHARGE FULLY AND NOW SUFFERS FROM DECREASED CHARGING SPEEDS. THE OWNER OF THE SUBJECT VEHICLE WENT TO NCDS ARBITRATION, SEEKING A MANUFACTURER REPLACEMENT OF THE BATTERY UNDER WARRANTY, BUT THE ARBITRATOR DECIDED THAT THERE WAS NO PROOF OF DEFECT. TESLA CLAIMS THAT THIS IS NORMAL DEGRADATION. HOWEVER, THE NEGATIVE EFFECTS WERE CAUSED SOLELY BY TESLA'S SOFTWARE UPDATES, FOR WHICH IT HAS YET TO DISCLOSE WHETHER THERE ARE CARS AFFECTED AND POTENTIALLY AT HIGHER RISK OF CATCHING ON FIRE. TESLA HAS FAILED TO COMMUNICATE ANYTHING WITH REGARDS TO THE SAFETY OF THE AFFECTED VEHICLES AND HAS CONTINUED TO MAKE ADJUSTMENTS TO THE SOFTWARE WITHOUT PROVIDING OWNERS WITH ANY NOTICE OR INFORMATION THAT THEIR VEHICLE MAY BE AFFECTED. THE OWNER OF THIS VEHICLE WAS DENIED A WARRANTY REPLACEMENT AFTER HAVING THE CLAIMS ARBITRATED WITH NATIONAL CENTER FOR DISPUTE SETTLEMENT, WHERE THE ARBITRATOR FOUND THAT THERE WAS NO MANUFACTURING DEFECT. THE SUBJECT VEHICLE CONTINUES TO SUFFER FROM A HIGH RATE OF BATTERY LOSS WHEN THE CAR IS PARKED AND NOT IN OPERATION. THE CAR HAS NOT REGAINED ANY MILEAGE AS A RESULT OF TESLA'S MOST RECENT UPDATES THAT HAVE ATTEMPTED TO REMEDY THE SITUATION. THE SUBJECT VEHICLE SUFFERS FORM REDUCED CHARGING SPEEDS AND IS NOT CAPABLE OF REACHING THE SAME NUMBER OF MILES AS IT DID BEFORE.

THE CAR HAS LOST A LARGE AMOUNT OF CHARGING SPEED. TESLA HAS INFORMED ME MULTIPLE TIMES THERE IS NOTHING WRONG WHEN I KNOW FOR A FACT THE CHARGE SPEED HAS DROPPED AN AVERAGE OF 10KW FROM WHEN I FIRST BOUGHT IT. MY MAIN MARKER WAS AT 5P% THE CAR WOULD BE AT 72KW AND NOW AFTER A RANDOM OTA UPDATE A FEW MONTHS AGO AT 5P% I'M AM USUALLY AROUND 55KW. THIS DROP IN CHARGE RATE HAS CAUSED ME TO BE LATE, AND IT MAKES EVERY CHARGE STOP TAKE ABOUT 15 MINUTES LONGER THAN IT WOULD PREVIOUSLY

NHTSA ACTION NUMBER: DP19005 ' INVESTIGATION SUBJECT: BATTERY MANAGEMENT SOFTWARE UPDATES I AM CONCERNED ABOUT THE SAFETY OF MY FAMILY BEING IN AND AROUND MY CAR. ON MAY 29, 2019 I RECEIVED SOFTWARE 2019.16.2 73D3F3C. ALTHOUGH NOT KNOWN AT THE TIME, WHEN INSTALLED, IT REDUCED BATTERY CAPACITY BY ABOUT 8KWH, AND PERFORMANCE BY ABOUT THAN 40KW. THERE WAS NO NOTIFICATION FROM TESLA THIS WAS BEING DONE. ON 14 FEBRUARY 2017, (BEFORE SOFTWARE 2019.16.2 73D3F3C), AT 100% AND 76.6KWH OF 76.4KWH REMAINING CAPACITY, MODULE VOLTAGES WERE ABOUT 4.19V. THIS IS EXPECTED AND TYPICAL FOR A FULLY CHARGED LI ION BATTERY. AFTER THE SOFTWARE CHANGE THE BATTERY CHARGES TO 390V, AND A MAX CELL VOLTAGE OF ABOUT 4.07V. IT IS WELL UNDERSTOOD THE LI ION BATTERIES DEGRADE WITH USE. HOWEVER, LIMITING THE CELL VOLTAGES AT 100% SOC IS NOT 'NORMAL DEGRADATION', BUT THIS IS CLEARLY NOW BEING DONE, BASED ON THE DATA ABOVE, AND THE LACK OF REGEN WHILE DRIVING THE CAR AT THESE REDUCED CELL VOLTAGES. THIS APPEARS TO BE A DELIBERATE ACTION ON THE PART OF TESLA. IT MAY BE THE RESULT OF SOME NOW-DETECTABLE DEFECT, WHICH THROUGH DECEPTION, TESLA IS ATTEMPTING TO COVER UP. TESLA CLAIMS TO HAVE DONE THIS 'OUT OF AN ABUNDANCE OF CAUTION' AFTER SEVERAL NON-CRASH FIRES. I BELIEVE THAT THIS MAY BE A SAFETY ISSUE. IF MY BATTERY IS 'NORMAL" THEN IT SHOULDN'T NEED PROTECTING VIA A SOFTWARE UPDATE, THE CONDITIONS WOULD HAVE BEEN KNOWN TO TESLA FOR THE LAST FIVE YEARS. IF TESLA DECIDES TO SUDDENLY, AND WITHOUT ANY OWNER NOTIFICATION, TO "PROTECT" SOMETHING FIVE YEARS AFTER IT WAS MANUFACTURED, I SUSPECT IT'S BECAUSE SOMETHING IS VERY, VERY WRONG. THERE ARE ALSO INDICATIONS THIS WAS DELIBERATELY DONE IN SUCH A WAY AS TO MAKE IT LESS NOTICEABLE TO OWNERS. PLEASE PROVIDE AN INDEPENDENT ASSESSMENT OF THE SAFETY OF MY CAR AND BATTERY PACK.