2019 Tesla Model X Complaint Log

On March 6, 2026, at 7:15 PM, the rear lower control arm on my 2019 Tesla Model X Raven catastrophically failed while traveling at 55 mph. The suspension component snapped without warning or impact, causing an immediate and dangerous loss of vehicle stability with my children inside. I was forced to perform an emergency stop on the narrow shoulder of US-395, an unlit one-lane highway with a 65-mph speed limit. Because the vehicle was disabled in a remote, dark area, my family was stranded in a hazardous high-speed traffic zone until 10:30 PM waiting for a tow. This failure matches the casting fracture defect described in Tesla Service Bulletin SB-25-31-002. I am reporting this as a severe safety defect that placed my family in a life-threatening situation. There were no warning lights to advise of the failure. Incident details: Mileage at Failure: 76,980 miles Date/Time: March 6, 2026, at approximately 7:15 PM Speed at Failure: 55 mph (Speed Limit: 65 mph) Emergency Pull-over: Yes

I have replaced several sets of tires with this Tesla Model X 2019. After years of dealing with a front end alignment problem, I finally had the repair done with some assistance from Tesla. When I purchased my vehicle under warranty, I reported problems with steering and pulling to one side, but they repeatedly claimed they couldn't replicate. This was before they allowed customers to drive with the repaid team. I mention the front-end problems as that has coupled with the rear tires. Inner wear is a consistent problem. I went to Costco today to have them look at tires I bought in November of 2024 and they said the tire was balding and unrepairable. In fact the tires were showing wear on both sides and needed to be replaced. A full set costs $1400.00+ and this is the second time I'm having to replace tires for wearing out quickly. There's a fix online from a company "N2itive". On their website they state, "The N2ITIVE SX-2 adjustable rear camber arms are designed to address the common inner tire wear issues that plague the Tesla Model S and X. These arms are available in the Red and Natural Anodized finishes with a 3-Year Warranty or the Black Anodized finish with Lifetime Warranty and work best when used in conjunction with our TSX-2 Toe Arms." External companies are standing up lines of business based on Tesla's failures. This is a problem and someone is going to get hurt, or worse.

The contact owns a 2019 Tesla Model X. The contact stated that a stress crack had developed in the windshield near the forward-facing ADAS camera and sensor. The dealer inspected the vehicle and confirmed there was no sign of an impact to the windshield to cause the stress crack. The vehicle was taken to a dealer and the failure was confirmed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 26,000.

Vehicle: 2019 Tesla Model X VIN: [XXX] Component: Suspension/Steering/Drivetrain Defect Description: Three concurrent Technical Service Bulletin failures: 1. TSB SB-21-39-001: Front drive unit halfshafts premature failure (manufacturing defect, pre-May 2019 builds) 2. TSB SB-20-32-004: Steering intermediate shaft corrosion due to inadequate road contaminant protection (design defect) 3. Ball joint/control arm water ingress from inadequate sealing (design defect) All three TSBs failing simultaneously at 177K miles. Vehicle purchased April 2019, within affected population for all TSBs. Tesla issued technical bulletins acknowledging these as defects but requires customers to pay full repair cost ($6,337). Local service management admitted not reading TSBs when reviewing goodwill request. After escalation, received 32% cost-sharing. Three concurrent TSB failures suggest systemic design/manufacturing issues warranting recall consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front passenger seat sensor failed. Without the sensor properly detecting weight, the airbag will deploy no matter the weight of the front seat passenger. Tesla has fixed the sensor placement in newer models as the service tech told us this is a common issue in later models where the only fix is to pay over $5k to replace the entire seat otherwise the airbag will go off no matter what.

After charging, the car threw over 16 error codes and would not drive. Tesla advised the car experienced a High Voltage battery failure. Some the error codes experienced were: GTW_w370 Battery charge level too low Charge now - Vehicle may not wake from sleep BMS_w017 Service is required PULL OVER SAFELY DI_u014 Unable to drive Voltage supply too low MORGANVILLE GTW_W157 Power reduced Vehicle systems shutting down BMS_f017 Service is required PULL OVER SAFELY TAS_a218 Air suspension adjustment unavailable Functionality may be restored on next drive BMS_u018 Maximum battery charge level reduced OK to drive - Schedule service BMS_u008 Acceleration and top speed reduced Performance may be restored on next drive BMS_W107 Vehicle may not restart Service is required BMS_f107

I own a 2019 Model X which I have been driving for six years without any driving issues. I did have a few incidents in which the screen went black while driving. That was scary - driving without controls. These issues reported to Tesla and were addressed by Tesla. Today I was pulling into a parking lot when all of a sudden my Tesla automatically accelerated to high speed. I could not control or stop the vehicle despite applying hard brakes. The car crashed through a metal fence and continued to accelerate through the wall of a building. The only reason it finally stopped was because the back tires got stuck on the ledge of the wall. The Tesla went through the metal gates and walls of the building, but the safety airbag never deployed. The car has been towed away and reported to the insurance immediately after the police report. There was no warning messages or indication prior to the incident.

Advanced Driver Assistance Systems (ADAS) – Safety Incident Report: While using the vehicle’s ‘Summon’ feature, the car failed to stop when I released the control button. It continued forward, drove up and over a large curb, struck a signpost, and came to rest with one tire elevated on the curb/grass and the other three tires on the pavement. This “jumping curbs” behavior and collision with fixed objects represents a serious safety hazard. I am extremely grateful that no person was nearby or inside the vehicle at the time, as this failure could have resulted in injury or death. The incident is documented on video. The vehicle is currently pending inspection. Despite my request, Tesla has not responded or addressed the issue, leaving the defect unmitigated. At no point did the vehicle display any warning lights or messages indicating a malfunction before or after the incident. Given the nature of this failure, its potential to cause harm, and the lack of response from the manufacturer, I am submitting this report to alert federal safety authorities and initiate appropriate investigation into the safety of the ‘Summon’ feature and the vehicle’s ADAS systems.

The contact owns a 2019 Tesla Model X. The contact stated that the Full Self-Driving system was updated in June 2025. Since the update, while idling at red traffic lights, the vehicle was surging forward as if it were trying to run the red light. The contact had to immediately depress the brake pedal to prevent the vehicle from accelerating unintendedly. While attempting to make a right lane change, the vehicle suddenly seize mid-lane-change and returned the vehicle to the original lane. The contact made 2 to 3 attempts before being able to make the lane change successfully. The vehicle also independently attempted to make the lane change as if self-correcting the vehicle. The failure was intermittent. The vehicle was taken to the dealer, and the vehicle suddenly ran a red-light while being test driven. The contact stated that the dealer expressed that it was a known issue after the software update was completed. The vehicle was not diagnosed or repaired. The vehicle was taken to another dealer, Tesla (1731 Fourth St, Berkeley, CA 94710); who was unable to diagnose or repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.

I got my suspension replaced on my 2019 Model X (that I bought used from Tesla directly) in June 2023. Tesla was suppose to do a through 140 point inspection before putting the car for sale on their website but after less than 2 years and 15000 miles (after the suspension was replaced). The same suspension same issue came up. Tesla told me that they need to replace the suspension again and will bill me $2100. I have owned multiple cars but I have not have to replace suspension on any of my cars ever. How can a suspension fail first at 35000 miles and then again 15000 miles. This seems like Tesla is knowingly putting faulty parts in the car to keep making money on parts and labor. This should be looked into and investigated by National Highway Safety. And Tesla should issue a recall for these and replace them with good quality parts.

I own a 2019 Tesla Model X. After Tesla upgraded my vehicle from AP2.5 to the FSD hardware module, the front camera view became blurry. I disassembled the camera housing and found that a heated line in the windshield, intended to prevent fog or ice buildup in front of the camera, runs directly through the camera’s field of view. This line now causes noticeable image distortion, which interferes with safety-critical features such as FSD, forward collision warning, and lane keeping assistance. The Tesla service supervisor confirmed this is not my fault. He explained the issue may have been caused by heat from the line gradually affecting the glass, or that the upgraded FSD hardware, which captures clearer images, is now revealing a flaw that was previously less visible. He also mentioned that Tesla redesigned this component in newer Model X vehicles to prevent this issue. However, because my car is out of warranty, they are refusing to replace the windshield. Since the FSD upgrade, I have experienced multiple warning messages while using FSD. On one occasion, while driving on the freeway, the system suddenly disengaged and displayed a message saying the camera had weak visualization and the driver must take over. I believe this is a serious safety issue related to the blurry front camera caused by the heated line in the windshield. Although Tesla acknowledges the problem and that it is not due to misuse, they have declined to offer any resolution. I am now unable to safely use the FSD system I paid over one thousand dollars to install, and Tesla has taken no responsibility. I believe this issue poses a risk to driver and public safety and should be investigated regardless of warranty status.

I plugged in a tester into the 7 pin trailer harness that is factory installed and the harness does not work. Specifically, there is no 12V power coming from the harness. I googled the issue and it is very common on 2018 and 2019 Tesla Model X’s, and people say when they went to the dealer they said that the factory wired it incorrectly but that it was a simple fix. I went to my dealer and they wanted to charge me money to fix this issue that has been present but unnoticeable on my vehicle until recently. Not having 12V power to the harness is vary dangerous because if towing a trailer with electric brakes, they will not work, and there is no way to tell this except for using a tester at the harness.

There was a recall on these cars (22V-818) and manufacture said a software update would solve the issue. But the actual issue is the I-shaft, which is not sealed on those cars. Now the manufacture is replacing the I- shaft, with the same issues which they said that was corrected with a software update, by charging customers thousands of dollars with sealed ones. All those cars having the issue which I am facing now. I have escaped a crash narrowly and it is dangerous.

While using Actually Smart Summon to get my Tesla model X out of a parking spot it turned into the car next to mine and proceeded to try exit the space while scraping the doors of the Tesla and bumper of the BMW M5 next to me. Even though I was watching the car I couldn’t stop the crash from happening in time. There was a near miss with another person getting into the car adjacent to the vehicle my car collided with which could have caused serious injury. I also have video of the whole event but can’t upload more than 10MB files, please reach out if you want the video.

To Whom It May Concern, Service bulletin SB-21-39-001 [XXX] ) was issued for the front half shaft repair for model X, S. In my case, the repair work was done but did not address the issue. They only replaced the parts, and after two years the problem still occurs: vibrations at accelerations, etc. I had to pay over $2000 for the same work, which will probably not address the issue in the permanent matter. Tesla, especially, Model Xs has issues with front half shafts, and I want to encourage NHTSA to look into this bulletin and mandate Telsa to repair the vehicle with a more permanent solution and provide reasonable repair costs in doing so. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The suspension is making loud clicking noises when turning or accelerating. The suspension system seems to have an inbuilt design flaw as many people are reporting the issue online.

While I was driving, I got an error on my dashboard that "acceleration and top speed reduced. performance may be restored on next drive". After I got this error, from onwards the car was not slowing down even though I remove my foot from accelerator and sometimes it is accelerating itself even though I was not on cruise control or auto pilot. Luckly brakes were working when it was causing sudden unintended acceleration. After I stopped my car at safe location it did not start, and it got towed to Tesla dealer. My concern is that I felt it is most dangerous and it can cause life threating accident. Could you please take necessary action on this incident which causing sudden unintended acceleration. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving normally at around 30mph and without warning, the vehicle displayed multiple warning messages related to the HV Battery and lost all motive power in the middle of the road with insufficient time to pull over, creating a safety hazard. Upon inspection by a mechanic independent of Tesla, the HV Battery was found to have multiple voltage sense leads disconnected from the flexible PCB pads that lead to the BMB for each module. One of the 96 bricks had all four sense leads disconnected, resulting in the loss of motive power due to the inability for the BMS to accurately measure the voltage of that brick. In fact, the vehicle displayed module over voltage and under voltage alerts due to this open/high resistance sense harness connection. Out of all 96 bricks, 13 bricks had at least one loose sense lead, and one brick (besides the affected brick) had 3 out of 4 sense leads loose/disconnected from the PCB pad. Any loose leads were only at the PCB pad end, not at the current collector end. These sense leads are ultrasonically welded through the same attachment process as the cells, but the connections to the flex PCB pad are clearly not as robust as the other connections or are exposed to higher vibration over time due to relative motion of the flex. The flex PCB design was introduced in 2015, just before the Gen 2 HV Battery, and in production until the 2021 refresh. The HV Battery did not ever have any visible liquid ingress or physical damage. It is my understanding through various forums such as Tesla Motors Club that this is an increasingly common issue, and that Tesla is experiencing a high rate of this open voltage sense harness issue at their service centers for vehicles that have not been in any prior accidents or incidents (forums generally only have salvage vehicles that are out of warranty). Errors typically are: BMS_f107_SW_Cell_Voltage_Sensor BMS_f177_OpenVshDetected BMS_w129_SW_BMB_VSH_Connector Or their variants (a129, w177, etc.)

My 2019 Tesla Model X suddenly accelerated as I was going to park and ended up hitting a tree. It did not stop even on braking. The car is currently being inspected by the car insurance company, Geico. I checked online and found known issues of sudden unintended acceleration with Tesla vehicles.

Tire inner wear which is due to bad design, it is hard to notice but blows up tire randomly, which is deadly while on highway. Its known issue specially with pre-refresh models, there should be at-least a recall to rectify toe/camber issue in alignment, proactively. almost every single model x owner is facing same issue.

When operating under adaptive cruise control, the vehicle frequently slams on the brakes for no reason. This has become so bad that we are simply terrified to operate the vehicle under adaptive cruise control. The highway is completely empty in front of us, there are no hazards and no issues with visibility on the road. The cruise control simply reacts to a phantom in a highly dangerous manner. > What component or system failed or malfunctioned, and is it available for inspection upon request? The adaptive cruise control - you are welcome to inspect it. > How was your safety or the safety of others put at risk? We have suffered two near-miss rear-end collisions at high speed on the Interstate. The behavior throws us against the seat belt restraints, causing near loss of control. > Has the problem been reproduced or confirmed by a dealer or independent service center? We have raised the problem repeatedly with Tesla, and there are numerous confirming reports by other Tesla owners > Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The system has been checked by Tesla, nothing found wrong. Tesla maintains that they are continuing to "train" the system, but after 5.5 years, there has been no improvement. > Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Nothing - the car simply slams on the brakes.

Two separate safety issues. The horn and drivers airbag are not functional. Also, the vehicle stops steering when driving at times. According to Tesla, The airbag assembly needs to be replaced at $1200 as well as the steering rack needs to be replaced at $5300. The vehicle is available for inspection. I have had several safety incidences. A couple where I needed to honk my horn and was not able to honk. As well as the steering going out and not being able to continue driving. The problem has been reproduced by the dealership. No one, besides Tesla has inspected the vehicle. There were no warning lamps for the horn and airbag. The steering warnings were steering assist reduced and steering may require increased effort while stuck in the middle of a lane or almost striking another vehicle. I figured out you could reset it by getting out of the vehicle with the key and walking away and coming back. I had to get out in the middle of the road and reset the vehicle by walking away and walking back to it. This has happened several times since I purchased the vehicle nine months ago.

I was just out of warranty and have a VERY loud squeaky noise when I turn my wheel. I was told that because of the weight of the battery, this can happen. I was told it was not an expensive fix but now they say it's $3,000. It is a known issue and the engineers didn't build to hold the car up properly with the weight of the battery. May be a potential hazard and I don't feel safe driving it and also hard to drive as loud as it is. If they are aware and have since fixed this issue, my car should be fixed at no cost to me. For the record, they took off the cost of the estimate and put all zeros which I also found to be odd.

Hello, It's [XXX] again. This Tesla has just showed up in the junkyard. [XXX] It has not been in a crash, the back wheel and suspension have simply wrenched themselves off. Information from within Tesla proves that these suspension defects have been known about by Tesla for many years but rather than fix the problems they are covering it up and blaming the owners. [XXX] Proof of this can be found here [XXX] The VW "scandal" involved VW covering up slightly smelly exhaust emissions. The Tesla scandal involves negligent homicide. PLEASE TAKE ACTION AND HOLD TESLA ACCOUNTABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Randomly while driving both of my motors failed. I was given a message on my screen to pull over immediately which i did. The car completely failed and needed to be towed to Tesla. Tesla had to replace both motors. When I was given the car back it did not drive properly. The car was squeaking when I accelerated and braking. I had to bring the car back to Tesla. They told me the Axils and other parts needed to be replaced now. I got the car back last week and it is still defective, making squeaking and cracking noises when braking and accelerating. Tesla service does not seem to be able to fix the car. The car was never in an accident and treated with the best care possible.

To Whom It May Concern, I am writing to you to emphasize and provide additional details regarding the critical safety issue concerning the Tesla Model X vehicles. My personal experience underscores the severity of this problem: I have had to replace over 8 tires in 3 years due to accelerated inner wall wear. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road, which has happened to me. Very dangerous. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety. There have been 4 incidents of this happening with my car. Just putting one date below.

I was told that I need to replace the full steering column (which costs over $5,600). I understand there are other open recalls on very similar issues for other Tesla vehicles. The car is 2019, Model X, with no prior accidents. I didn't want to put my family in any compromising situation due to a failed steering mechanism, so I opted to pay and have it replaced. I feel this issue needs to be escalated since other vehicles have the same (or similar) problem.

Tesla display and navigation dashboard went dark 3 times while driving on the highway. For 4 minutes I could not see what speed I was going at, I could not give any indication. The risk was that the car could have stopped while in the lane and crashed or caused an accident. This has happened twice before

The contact owns a 2019 Tesla Model X. The contact stated that while turning the steering wheel, there was an abnormal sound coming from the front end near the tires and wheel wells. There was a vibration in the front end of the vehicle while driving. The Autopilot feature became inoperable. The "Autopilot camera unavailable" message was displayed. While driving, the instrument cluster went dark. The vehicle was taken to the local dealer, where it was diagnosed that the failure was due to a possible camera blockage. The ball joints and control arm were resealed. The vehicle was calibrated and informed that the vehicle was working as designed. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 55,482.

The falcon wing doors fail to open properly and keep detecting ghost objects, ie there is nothing there, but door detects there is something imminently close by.

While driving on autopilot, adaptive cruise control essentially, on a 300 mile trip last week the car had several, I think 5 total, instances of phantom braking. These occurrences happen in random situations, no consistent factors that seem to indicate what triggers it. It is often not only startling, but scary since it is almost always in a high speed situation with traffic. These events have happened in the past but not at this frequency. We have another Tesla, a Model 3, that also experiences this same phenomena. When I reported it to Tesla they said to reboot the system, which I did. Did not appear to improve. Otherwise they seem to be unconcerned about these events. I have had adaptive cruise control in other cars, mostly Lexus, where this never occurred.

When using cruise control the car decides to randomly hard-brake dropping instantly 40+ mph OR it increases speed higher than the set cruise control for no reason. We literally have had our bodies slammed into the seats during braking and we will inevitably be rear-ended for this faulty “phantom” braking. We submitted a service request to Tesla on 5/18/23 and were told there’s nothing to be done because it’s in Beta Testing. This is dangerous and unacceptable. Almost all new cars have adaptive cruise and those other brands have figured this out. Tesla ignoring this and basically saying “it’s not our fault” is irresponsible.

Random phantom braking while on the open freeway with no traffic while in cruise control. it happened multiple times while on a road trip. there was not an obstacle or traffic in front of us. braking was hard almost to a skid

Tesla mentioned the seat alga’s a sensor malfunction. It is a 2019. The sensor malfunction impacts the airbag deployment. They will not fix and requires $4100 replacement of the seat.

Car drives erratically. Attached is a photo showing it’s swerves through an intersection towards oncoming traffic. This is for “fsd”

To replicate, engage and disengage auto pilot rapidly. While you were toggling auto pilot on and off., flip the switch on the touchscreen. It is possible to toggle into auto pilot, turn off FSD, and then auto pilot becomes active with FSD enabled, in that order. Now it says FSD is completely disabled yet FSD is active and stuck on.

At the low speed, the car suspension failed (most likely the control arm) and the vehicle swung to the right and crashed into the car bridge rails. As a result of this, the right front wheel dislodged completely, which would not be possible if there were no mechanical problems with the suspension. Tesla Dublin had worked on my suspension three weeks prior to the accident. The full video from the dash cam before and after the accident is available below. https://drive.google.com/drive/folders/1gbVniik6OTrQHAek_k1OfzSAld3btUcu https://share.icloud.com/photos/0019fXn5YAMpzr2s9Yq0oTnfA

Proof Tesla FSD Beta v11.3.1 Running Red Lights. 1. https://youtu.be/qt56idWv9rw?t=455 2. https://youtu.be/iJbJS-UQIDc?t=1297 Proof it tryed to run a stale yellow light: https://youtu.be/4cJasL0_jFU?t=1404 Proof Emergency breaking Failed: https://youtu.be/4cJasL0_jFU?t=658

Front Half shafts keep failing due to extreme angles of operation where bearing races are spalled as a result and could result in a high speed failure. Have had 3 replacements in 25K miles and will need a 4th replacement. Lowering car to bring halfshafts more geometrically in line improves halfshaft life, but in turn cause significant rear tire wear resulting in potential high speed blow outs. Adjustable suspension Front and rear links would significantly improve both issues and should be, in my opinion, offered by Tesla as a warranty service bulletin as soon as possible.

Constant shudder when driving because of design flaw in Camber & control arms. We tried reaching out to Tesla multiple times but they don't want to cover it under warranty Multiple owners are having same issue

On Jan 1st, approx 6 PM (completely dark), I was driving my 2019 MX (41K miles) traveling at 60-65MPH on I5. All of a sudden, I noticed a series of dashboard warnings popped up with warning sounds -> "Acceleration/top speed reduced", "Performance Reduced", "Service Require", and "Vehicle system shutting down". I had to pull over to the left shoulder due to limited control of my MX and I was only able to coast without any control of my power padel.. It was a scary moment hearing the beeping warning sound and the cars flying by in the express lane. feeling the MX shaken every time when car passes by. I tried to call Tesla roadside assistance and waited for >40 min without anyone picking up the call. Decided to call the highway patrol and we were EXTREMELY LUCKY when the patrol car pulled up to protect us with its flashing warning lights. Because within five minutes of highway patrol arrival, ALL POWER shut down!! My warning light blinker and headlights were out COMPLETELY!!! We could have been in a detrimental situation if the patrol car did not show up and ended up with cars/semi running into our parked MX. After the tow truck (summoned by the officer) towed our MX to the nearest SC (4.5 miles away), we paid the outrageous $930 fee. After the Tesla rep informed me the HV battery and the 12V needs to be replaced.

The contact owns a 2019 Tesla Model-X. The contact stated while at a traffic signal, he had stopped past the painted line on the roadway. The contact then shifted into reverse (R) to pull back from the traffic line, as the contact began to depress the accelerator, the accelerator pedal dropped to the floorboard and the vehicle accelerated backward at an approximated 15 MPH and crashed into the front end of a vehicle behind him. The contact stated that he had depressed the brake with force, and the vehicle slowed but seemed to continue to want to move at speed in reverse. The contact had slowed enough and shifted the vehicle into drive (D), however, the vehicle now accelerated forward to approximately 60 MPH. The contact ran the traffic signal and depressed the brake with the strength to stop. The vehicle continued to gain speed, the contact then stopped depressing the brake pedal and the accelerator and the vehicle began to slow on its own after having traveled several blocks. The contact stated he had not noticed any warning lights due to the panic situation. The contact steered the vehicle into a parking lot and was able to stop. The contact noticed that the accelerator was still flat against the floorboard and that a coiled spring was lying under the accelerator. The contact stated that the vehicle he had crashed into had given chase and followed him to the parking lot. The contact stated that his vehicle had dents and scrapes on the bumper, the other vehicle had similar damage and there were no injuries. The police were not called. The contact had the vehicle towed to his residence. The contact had called the manufacturer who declined to send an investigator to inspect the vehicle. The contact had the vehicle towed to a repair shop, however, it had not been diagnosed. The vehicle had not been repaired. The failure mileage was approximately 28,000.

My rear passenger doors were unable to open. The falcon wing doors could not be opened leaving my child trapped inside. The child locks were on but I could not open the doors from inside or outside the vehicle even if I tried overriding the system. I attempted a vehicle restart and that did not resolve the issue. Finally I turned off the child locks and reached inside the vehicle from the driver door and held the open button on the rear door. The door still would not open up but did pop open a couple inches. I had to physically lift the door up against the resistance of the electric motors to get my child out. I did open a service request with Tesla but I do not feel safe driving this vehicle if the doors are ever unable to be opened.

What component or system failed or malfunctioned, and is it available for inspection upon request? -- Cruise Control system (with or without Full Auto-pilot engaged) How was your safety or the safety of others put at risk? -- Vehicle comes to a near complete stop from highway speeds, in traffic, to avoid 'something' that doesn't exist Has the problem been reproduced or confirmed by a dealer or independent service center? -- No, but can be reproduced on Highway 54 between El Paso, TX and Alamogordo, NM Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -- No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No, problem has occurred since April 2022 after receiving the Full Self-driving beta software update. Description of problem: Vehicle is suffering from the well known "Phantom Braking" issue and appears to be getting worse. The problem can be reproduced 100% of the time on Highway 54 between El Paso, TX and Alamogordo, NM. With Cruise Control activated and set to 75 MPH (Auto-pilot disengaged), vehicle will hard brake to 45 MPH or less and then resume back to 75 MPH; essentially "brake checking" the vehicle directly behind. No injuries or accidents to report at this time

The power steering on My model X intermittently shuts off. When this occurs the car is impossible to control. This feels like an electronic issue as the car just as quickly can regain the power steering. Whenever this happens it is accompanied by a screen warning sayin that the power steering may have reduced functionality. The first time this happened was many months ago when the car was under full warranty Tesla now wants $ $4500.00 to correct this. The car now has 55 K miles on it and I consider this to be a defect.

February 2022: On Feb 23 and 27, 2022, the vehicle would not start when parked. It was taken to the Tesla service center on March 1, 2022. As shown in the service notes from (Exhibit 2), the service center " found micro SD card issues causing center display communication issues and loss of support for low voltage battery, tech replaced micro SD card, installed firmware and replaced 12 V battery". We took Tesla diagnosis and repair at face value, and our family drove the car for approx. 8000 miles additional miles before the second failure occurred. August 2022: While driving with my wife at 65 miles per hour around 1:45 pm on August 7, 2022, on a very busy Hwy 91 East in the Los Angeles area, the vehicle lost power unannounced, and in less than 2 minutes of the first warning lamp coming on. With the help of very limited residual power that was left in the car, I was able to navigate the vehicle to the triangle between 2 merging freeways. We can only surmise that since I turned on the hazard lights immediately after the first warning lamp was on and there was sufficient distance between the vehicles behind us, we avoided a major accident that could have resulted in bodily injury or death not only to me and my wife, but for others on the freeway. We were stuck in that narrow space for over an hour as we were on hold with Tesla Roadside Assistance for a very long time. The gears would not change, and no amount of hard boot would restart the vehicle. Luckily, we had requested a tow truck from AAA about 40 minutes into the wait and it arrived within 20 or so minutes after the Tesla said the car had to be towed. It was the most traumatic and scariest experience of our lives, whose emotional scars are still fresh in our minds. Imagine vehicles whizzing by us within inches where we were parked causing our vehicle to shake very hard every time a vehicle passed by, reminding us of the danger we were in. The vehicle was towed to the closest Tesla service center.

While driving with my wife at 65 miles per hour around 1:4 pm on a very busy Hwy 91 East in the Los Angeles area on August 7, 2022, the vehicle lost power unannounced in less than 5 minutes of the first warning lamp coming on. With the help of very limited residual power that was left in the car, I was able to navigate the vehicle to the triangle between 2 merging freeways. We can only surmise that since I turned on the hazard lights immediately after the first warning lamp was on and there was sufficient distance between the vehicles behind us, there was no accident that could have resulted in bodily injury or death. The vehicle was towed to the closest Tesla service center in Buena Park, CA. Tesla technicians "suspect a sporadic voltage/current spike from rear drive unit, but unable to confirm after a 40 mile test drive". They replaced a blown fuse 107 as their diagnosis for drivability; in addition they also changed the 12V battery. In Feb 2022 and March 2022, the vehicle would not start when parked. The service center " found micro SD card issues causing center display communication issues and loss of support for low voltage battery, tech replaced micro sd card, installed firmware and replaced 12 V battery". Tesla has not been able to (a) identify the root case, (b) if the solution they provided addressed root cause and what in their experience, expertise and judgement is the probability if such a failure would reoccur. They have also not provided information of what tests they performed and data from the testing. I am aware that in Feb 2022 a Tesla lost power on I-70 near Independence Missouri and the driver died from the pile up. Based on the above, we are very concerned that the vehicle is unsafe to fro the passengers in my car and others on the freeway in proximity to my vehicle. I had provided information about the August 2022 incident to NHSTA Hot Line call center on August 25, 2022. To date I have not heard back.

My 2019 Model X, which hadnt travelled even 2-3 miles in the last 3 weeks, suddenly had misaligned front wheels. When I contacted Tesla, they sent a tow truck to tow the vehicle. The tow truck driver upon seeing my vehicle mentioned that the suspension is broken and he has been towing many Tesla Model X's because of this reason. The Tesla service center said that the suspension is damaged because of driver abuse most likely due to driving at high-speed over potholes. Upon asking them how did they find out about the damage they mentioned that their service technician went underneath my car while it was on the tow truck and using a flashlight saw that the suspension was bent and determined that was due to driver abuse. Tesla didnt have any records to prove that the car was actually inspected at their shop and they sent my car to their authorized body shop to be fixed at my expense. I believe that Tesla is lying, they know that the front suspension is weak and tends to get damaged over few years of abuse. Instead of recalling the vehicle they are blaming the drivers such that the Driver's insurance bears the cost instead of Tesla.

When in direct sunlight in temperatures above 80 F rear doors (referred to as Falcon Wing Doors, FWD) will not open reporting an “Obstacle Detected” error. The on-screen manual override will not work in this situation. You just use the interior physical control on the pillar near the door you are trying to open. For this control to work you must disable the child protection control. Manually raising the door therefore requires several intermediate steps including disabling a basic safety mechanism. On top of all that, the door takes up to 20 seconds to open using the manual override. I have had the issue repaired on 3 separate occasions and it is still not fixed. I would also note the the 2018 Tesla Model X we previously owned had the same problem.

Car brakes hard when nothing is in road and when it comes to stopped cars waits too long to brake and brakes too hard when using autopilot