2019 Tesla Model X Body & Structure Problems

While using Actually Smart Summon to get my Tesla model X out of a parking spot it turned into the car next to mine and proceeded to try exit the space while scraping the doors of the Tesla and bumper of the BMW M5 next to me. Even though I was watching the car I couldn’t stop the crash from happening in time. There was a near miss with another person getting into the car adjacent to the vehicle my car collided with which could have caused serious injury. I also have video of the whole event but can’t upload more than 10MB files, please reach out if you want the video.

My rear passenger doors were unable to open. The falcon wing doors could not be opened leaving my child trapped inside. The child locks were on but I could not open the doors from inside or outside the vehicle even if I tried overriding the system. I attempted a vehicle restart and that did not resolve the issue. Finally I turned off the child locks and reached inside the vehicle from the driver door and held the open button on the rear door. The door still would not open up but did pop open a couple inches. I had to physically lift the door up against the resistance of the electric motors to get my child out. I did open a service request with Tesla but I do not feel safe driving this vehicle if the doors are ever unable to be opened.

When in direct sunlight in temperatures above 80 F rear doors (referred to as Falcon Wing Doors, FWD) will not open reporting an “Obstacle Detected” error. The on-screen manual override will not work in this situation. You just use the interior physical control on the pillar near the door you are trying to open. For this control to work you must disable the child protection control. Manually raising the door therefore requires several intermediate steps including disabling a basic safety mechanism. On top of all that, the door takes up to 20 seconds to open using the manual override. I have had the issue repaired on 3 separate occasions and it is still not fixed. I would also note the the 2018 Tesla Model X we previously owned had the same problem.

ON 5/2/21, I PURCHASED A USED 2019 MODEL X FROM AN AUDI DEALER IN FLORIDA. I AM A US CITIZEN WITH A LEGAL DRIVERS LICENSE IN THE STATE OF FLORIDA. ON 5/2/21, I SUBMITTED AN OWNERSHIP TRANSFER REQUEST VIA THE TESLA WEBSITE, I INCLUDED ALL THE REQUESTED DOCUMENTS TO VERIFY OWNERSHIP, INCLUDING MY FL DRIVERS LICENSE, REGISTRATION, PICTURE OF THE ODOMETER, AND I EVEN ADDED SOME PHOTOS OF THE CAR ITSELF. ON 5/9/21, I WAS FORCIBLY LOCKED OUT OF MY VEHICLE BY TESLA MOTORS WHILE I WAS PARKED FAR AWAY FROM MY HOME. ON 5/9/21, I CALLED TESLA ROADSIDE FOR HELP, EXPLAINED I HAD A ONE YEAR OLD BABY IN ARMS, WAS STANDING UNDER THE SUN, COULD NOT REACH INTO MY VEHICLE. I WAS TOLD THEY COULD NOT VERIFY OWNERSHIP. I EXPLAINED I HAD TO ACCESS MY VEHICLE, I HAD BOTH KEYS WITH ME AND WAS ABLE TO VERIFY ANYTHING THEY NEEDED, I WAS TOLD THEY COULD NOT VERIFY OWNERSHIP. I WAS TOLD IT WAS A SECURITY MATTER AND THAT SINCE THEY COULD NOT VERIFY OWNERSHIP THE VEHICLE WAS NOW LOCKED AND NOT ACCESSIBLE, EVEN THOUGH I LEGALLY OWNED IT AND HAD BOTH KEYS IN HAND. ON 5/9/21, I SPENT 6 HOURS AND SEVERAL HUNDREDS OF DOLLARS TRYING GET A TOW TO MY HOME, AND TRYING TO GET INSIDE OF IT TO GRAB MY BELONGINGS. I FAILED. THE VEHICLE IS PARKED AT THAT LOCATION, I'M UNABLE TO ACCESS MY VEHICLE, THAT I PAID FOR, THAT I LEGALLY OWN, BECAUSE "TESLA MOTORS" CANNOT VERIFY OWNERSHIP.

TL* THE CONTACT OWNS A 2019 TESLA MODEL X. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE DRIVER SIDE FRONT DOOR OPENED AND AUTOMATICALLY CLOSED ON THE CONTACT'S FINGER. THE CONTACT STATED THAT MEDICAL ATTENTION WAS REQUIRED AT THE HOSPITAL FOR A FINGER LACERATION. THE CONTAC STATED THAT ANOTHER INCIDENT RECENTLY OCCURRED WHEN THE SHE WAS EXITING THE REAR PASSENGER SIDE DOOR INDEPENDENTLY CLOSED AND SLAMMED ON THE HEAD. THE CONTACT STATED THAT THE DOOR AUTOMATICALLY RETRACED UPWARDS AFTER HITTING HER ON THE HEAD. THE CONTACT SUSTAINED A CUT AND A HEADACHE HOWEVER, MEDIAL ATTENTION WAS NOT REQUIRED. THE CONTACT WAS RELATING THIS ISSUE TO THE AUTOMATIC DOOR CLOSING FEATURE IN THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA SERVICE CENTER (52 DERWOOD CIR, ROCKVILLE, MD 20850) WHERE IT WAS DIAGNOSED WITH NOTHING NEEDING TO BE REPLACED. THE CONTACT STATED THAT THE DEALER INFORMED HER THAT THE DOOR WAS PROGRAMMED CORRECTLY AS IT WOULD AUTOMATICALLY RETRACT WHEN AN OBJECT WAS DETECTED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.

I STARTED TO REVERSE AND AS ALWAYS THE BACKUP CAMERA VIEW CAME ON THE DASHBOARD. I WAS WATCHING AS I BACKED OUT OF MY PARKING SPACE. MY WIFE FELT IT WAS VERY HOT IN THE CAR AND SHE TURNED ON THE AC. THAT SWITCHED MY BACKUP CAMERA VIEW ON THE DASHBOARD WHILE I HAD PULLED MY CAR HALF WAY. I WAS THEN DRIVING BLIND AS I PULLED OUT WITHOUT THE CAMERA VIEW ON THE DASHBOARD. I DIDN'T HEAR ANY "STOP" SIGN OR ANY AUDIBLE SOUND TO STOP BEFORE I HIT THE BUS BEHIND.

DRIVING AT AROUND 20 MILES AN HOUR OVER FLOWING WATER ON A CITY STREET, THE SPLASH FROM THE WATER RIPPED OFF THE RIGHT BLACK PLASTIC ARCH COVER OF THE RIGHT WHEEL. FORTUNATELY, THE PLASTIC ARCH COVER REMAINED ATTACHED, BUT MOST OF THE PLASTIC TABS WERE DETACHED. THE WORRY IS THAT IF THE SPEED OF THE VEHICLE HAD BEEN MORE, THE PLASTIC PIECE COULD EASILY HAVE BEEN ENTIRELY RIPPED FROM THE VEHICLE AND FLOWN INTO THE AIR CAUSING DAMAGE.

THIS IS A 2019 TESLA MODEL X WITH REAR "WING DOORS". LEFT CAR IN A PARKING GARAGE. ATTENDANT PARKED THE CAR, LEFT FOB IN THE CAR, WALKED AWAY AND LEFT REAR "WING DOOR" MYSTERIOUSLY OPENED ON ITS OWN. I SAW THIS HAPPEN ON GARAGE SECURITY VIDEO SYSTEM. A COUPLE OF MONTHS AGO I WALKED IN MY HOME GARAGE AND THE RIGHT REAR "WING DOOR" WAS IN THE UP POSITION. NOTHING HAD BEEN TOUCHED. NOTHING ACTIVATED. CAR WAS IN SLEEP MODE.

WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.

SINCE WE PURCHASED OUR VEHICLE THE BUMPER HAS NEVER BEEN FULLY ATTACHED TO THE CAR BRACKETS. TESLA HAS ATTEMPTED TO FIX THIS AT LEAST 5 OR 6 TIMES. THE LAST VISIT RESULTED IN TESLA INSTALLING A COMPLETELY BRAND NEW BUMPER WHICH APPEARS TO BE FULLY ATTACHED.

WENT TO A SHOWROOM TO CHECKOUT THE TESLAS, THE MODEL X GULL WING DOORS HIT ME ON THE HEAD AS THEY WERE CLOSING - SHOULD HAVE A SENSOR TO PREVENT THAT.