2019 Toyota Avalon Complaint Log

EVERY TIME CAR IS FILLED UP, THERE IS A STRONG ODOR OF GASOLINE AS IT SITS IN MY GARAGE. AFTER DRIVING IT A BIT, THE ODOR GOES AWAY UNTIL I FILL IT AGAIN. I DON'T TOP IT OFF, YET THIS HAPPENS EVERY SINGLE TIME.

MY HUSBAND, AN 84 YEAR OLD, WAS DRIVING THE CAR AND GOT INTO A DOUBLE ACCIDENT. FIRST, HE WAS PARKED IN A PARKING LOT AND HE GOT IN THE CAR AND BACKED UP. AS HE BACKED UP HE HIT A VEHICLE PARKED BEHIND HIM CAUSING THAT VEHICLE TO HIT TWO OTHER VEHICLES. (PLEASE NOTE: WE ARE STILL WAITING FOR FULL POLICE REPORT FOR INFORMATION AS TO EXACTLY HOW FAR HE WOULD HAVE BACKED, BUT I BELIEVE NOT MUCH MORE THAN 1 TO 2 CAR LENGTHS.) THIS CAR HAD THE TOYOTA CARE PACKAGE INSTALLED, WHICH INCLUDED THE SAFE BACKING FEATURES TO SLOW A VEHICLE WHEN BACKING AND ANOTHER OBJECT IS BLOCKING THE PATH. MY QUESTION - WHAT HAPPENED TO THESE SAFETY FEATURES. MY HUSBAND LEFT THAT ACCIDENT AND DROVE ABOUT 1 BLOCK DOWN THE STREET, RUNNING THE END OF THE YELLOW LIGHT AND INTO RED LIGHT, AND HIT THE RIGHT REAR OF ANOTHER VEHICLE. HIS VEHICLE THEN DROVE OUT-OF-CONTROL INTO THE CORNER PLANTER AND HIT A SIGN, WHICH THEN FELL ONTO TWO VEHICLES. IT IS MY UNDERSTANDING THAT AFTER HE HIT THE TAIL OF THE VEHICLE, HIS VEHICLE SPED UP INTO THAT PLANTER AREA. AGAIN, THE VEHICLE IS EQUIPPED WITH THE SAFETY FEATURES THAT ARE SUPPOSED TO SLOW OR STOP THE VEHICLE - BUT DIDN'T. MY HUSBAND WAS IN THE WRONG - AND SHOULD NOT HAVE BEEN DRIVING. HOWEVER, HE WAS THE ONE HURT THE WORST WITH 7 BROKEN RIBS, A BROKEN FEMUR, A BROKEN NOSE, AN INJURY TO THE SPLEEN AND BLEEDING ON THE BRAIN. MY CONCERN IS THE FUNCTIONING OF THE SAFETY FEATURES THAT TOYOTA DEALERS ARE TOUTING ABOUT THE VEHICLES.

TOYOTA AVALON HYBRID WITH KEYLESS IGNITION. CAR IS SILENT BUT MAY STAY ON WHEN PARKED IN GARAGE. THERE IS NO WARNING SOUND OR LIGHT IF CAR IS LEFT ON AND CAR IS SILENT, BUT AS BATTERY DRAINS, THE ENGINE MAY COME ON 20 MIN LATER AND GENERATE CARBON MONOXIDE. I AM AN ALERT DRIVER BUT THIS HAS HAPPENED TWICE. MORE THAN 17 TOYOTA OWNERS HAVE DIED OF CARBON MONOXIDE POISONING. THIS IS AN EASY SOFTWARE FIX. TOYOTA SAYS IT WILL FIX IN 2020, BUT THERE IS NO SOFTWARE FIX COMING FOR HYBRIDS ALREADY SOLD.

TL* THE CONTACT LEASED A 2019 TOYOTA AVALON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WAS RUNNING ROUGH. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY CAR MOSTLY PARKED IN THE GARAGE. LATELY, IT'S GETTING WORSE AND NOTICING ENGINE RUNNING ROUGH, STALL AT SPEED ABOUT 20 MPH AND HUMMING FROM UNDER REAR OF THE CAR HOURS AFTER IT'S SHUT OFF.

REPORTED THIS TO DEALER. THEY COULDN'T FIND ANYTHING WRONG AT THE TIME. KEEPS HAPPENING : BLIND SPOT MONITORING AND CROSS TRAFFIC ALERT MALFUNCTION ALERTS

WHILE DRIVING DOWN THE ROAD WITH THE ADAPTIVE CRUISE CONTROL ON THE CAR RANDOMLY SLAMS ON THE BRAKES. THIS HAS HAPPENED MULTIPLE TIMES. IT HAS HAPPENED ON HIGHWAY DRIVING AND STREET DRIVING.

WHILE DRIVING ON THE ROAD THE VEHICLE WILL STALL AS IF IT'S NOT GETTING ANY FUEL. WHEN THE VEHICLE IS PARKED AND TURNED OFF I CAN HEAR THE FUEL PUMP RUNNING.

BOTH BLIND SPOT MONITORING AND CROSS TRAFFIC ALERT - MALFUNCTION ALERTS, KEEPS POPPING UP REGULARLY. MULTIPLE TRIPS TO THE DEALER, WITH NO RESOLUTION. TOYOTA INDICATES THAT THIS IS A PROB AND ARE WORKING ON AN SOLUTION. IT IS NOT CLEAR WHAT THAT IS. SEEMS LIKE ISSUE POPS UP MORE WHEN IT IS VERY COLD OR VERY WET. TOYOTA SAYS THEY ARE LOOKING INTO IT, BUT NOT SURE WHAT THEIR PLAN IS. TOYOTA CASE #1901292206 FOR TODAY.

TL* THE CONTACT OWNS A 2019 TOYOTA AVALON. WHILE DRIVING VARIOUS SPEEDS IN STOP AND GO TRAFFIC, THE ACCELERATOR PEDAL WAS APPLIED, BUT THE VEHICLE HESITATED AND SPONTANEOUSLY ACCELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOYOTA OF CEDAR PARK (5600 183A, LEANDER, TX 78641, (512) 379-7575) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED, BUT STATED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1904010349. THE MANUFACTURER ADVISED THE CONTACT TO CALL THE LOCAL DEALER. THE FAILURE MILEAGE WAS 3,500.

THIS HAS HAPPENED SINCE I BOUGHT THE CAR NEW. AFTER FILLING THE VEHICLE, A VERY STRONG GAS ODOR EMITS FROM THAT GAS TANK NEAR THE GAS CAP. AFTER PARKING IN THE GARAGE OVERNIGHT, THE ENTIRE GARAGE HAS A VERY STRONG ODOR AND IT EVEN LEAKS INTO THE HOUSE. DEALERSHIP HAS INSPECTED AND SAYS NOTHING IS WRONG, BUT IT IS DANGEROUS AS THERE HAS TO BE A LEAK OR SEAL ISSUE.

TL* THE CONTACT OWNS A 2019 TOYOTA AVOLON. THE CONTACT STATED THAT THERE WAS DISCOLORATION ON THE HEADLIGHT UNITS. AS A RESULT, THE CONTACT COULD NOT SEE THE ROAD CLEARLY AT NIGHT AND HIS VISION WAS IMPAIRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO DCH TOYOTA OF TORRANCE (2909 PACIFIC COAST HWY, TORRANCE, CA 90505, (424) 271-2340) TO BE DIAGNOSED; HOWEVER, FURTHER DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 14,000.

WHEN STARTING THE CAR AND PROCEEDING TO ACCELERATE THE CAR STALLS. THERE HAVE BEEN SEVERAL INCIDENTS WHERE THE CAR HAS DONE THIS (EACH TIME BEING TAKEN TO SERVICE AT TOYOTA). ONE IN PARTICULAR ALMOST BEING HIT BY A TRUCK WHEN GOING FROM A RED LIGHT TO GREEN LIGHT.ANOTHER ONE TURNING OUT OF A PARKING LOT AND HAVING TO MAKE SURE THERE WAS ABSOLUTELY NO CARS COMING MY DIRECTION IN FEAR OF BEING HIT WHILE TURNING AND CAR STALLING. THESE ISSUES HAVE BEEN TOO MANY SINCE I HAVE PURCHASED THE CAR. THIS MATTER HAS BEEN TAKEN UP TO CUSTOMER RELATIONS AND REVIEWING HOW MANY TIMES I HAVE TAKEN THIS VEHICLE IN THEY CONTINUE TO TELL ME THAT THEY HAVE NOT FAILED TO REPAIR MY CAR. I HAVE CONTINUED TO TAKE THE CAR TO BE SERVICED AND DIAGNOSTIC COMES UP WITH NO PROBLEMS IN THE COMPUTER SYSTEM. *I ALSO HAVE VIDEOS AND ALL OF MY SERVICE INVOICES REGARDING THE STALLING ISSUE THAT HAS YET TO BE CORRECTED.*

I HAVE NOT HEART ABOUT MY RECALL WHICH IS ONGOING AND IS DANGEROUS, I WANT IT REPAIRED AS SOON AS POSSIBLE AS IT CONCERNING, AS PER TOYOTA, A MALFUNCTIONED FUEL PUMP, PLEASE HELP