2004 Toyota Matrix Complaint Log

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE RAISING OR LOWERING THE DRIVER'S SIDE WINDOW, THERE WAS A CLICKING AND RATTLING SOUND HEARD. THE WINDOW ALSO SEEMED TO LOOSER THAN NORMAL. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 08V162000 (VISIBILITY) HOWEVER, THE VIN WAS NOT INCLUDED. A DEALER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.

TAKATA RECALL - WHILE DRIVING ON A HIGHWAY, THERE WAS A SLOW UP, AND I BRAKED, BUT STOPPED RIGHT AT THE REAR BUMPER OF THE CAR IN FRONT OF ME. HOWEVER, ANOTHER CAR WAS COMING BEHIND ME AND COULDN'T STOP, OR DIDN'T NOTICE THAT TRAFFICE HAD STOPPED. HE PUSHED ME INTO THE CAR IN FRONT OF ME. AT THAT MOMENT, WHICH WAS NOT A SEVERE FRONT END HIT, I SAW FIRE, AN EXPLOSION, AND THE AIRBAG BLEW OUT THE ENTIRE DASH ON THE PASSENGER SIDE, AND FLEW TO THE BACK SEAT BEHIND THE DRIVER'S SIDE. ALSO, THE DRIVER'S SIDE AIRBAG DEPLOYED. METAL WAS FLYING OUT OF THE PASSENGER SIDE AIRBAG IN THE FRONT. WE COULD NOT BELIEVE THE DAMAGE THAT RESULTED FROM SUCH A SOMEWHAT MINOR ACCIDENT. ADDITIONALLY, THE CAR WAS TOTALED WHICH HAS BEEN A STRAIN ON US! NOW, ABOUT 30 DAYS AFTER THE ACCIDENT, WE JUST RECEIVED A CARD IN THE MAIL TELLING US OF THE RECALL. WE HAD NO IDEA THERE IS AN ONGOING PROBLEM WITH AIRBAG RECALLS! TODAY, I CHECKED ONLINE FOR THIS PROBLEM, AND FOUND MANY SITES DESCRIBING THE ISSUES. HOWEVER, MY CAR IS NOT EVEN ON THE RECALL LIST!!! I WAS IN THE CAR ALONE AND WAS AFFECTED BY THE ACCIDENT, HOWEVER, I DREAD TO THINK WHAT WOULD HAVE OCCURRED IF I HAD A PASSENGER WITH ME. I AM INCLUDING SOME PICTURES.

TAKATA RECALL NOT ADDRESSED BY THE MANUFACTURER IN A TIMELY MANNER. RECALL NUMBER: 08V162 FROM 2008, RECALL STATUS IS INCOMPLETE. LEADING TO POWER WINDOWS COMPLETELY IMMOVABLE. MANUFACTURER FAILED TO REMEDY THESE RECALLS IN A TIMELY MANNER.

TL* THE CONTACT OWNED A 2004 TOYOTA MATRIX. WHILE DRIVING 3 MPH, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CAUSED A CRASH. THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. IT WAS UNKNOWN IF THE VEHICLE WAS TOWED BECAUSE THE CONTACT COULD NOT REMEMBER. MOTTER AUTO REPAIR OF OAKLAND, CALIFORNIA WAS MADE AWARE OF THE CRASH AND REPAIRED THE FRONT PASSENGER SIDE OF THE VEHICLE AND THE PASSENGER DOOR. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. IN ADDITION, THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. WHILE DRIVING 2 MPH, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AGAIN. THERE WAS NO CRASH AND THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. ALSO, WHILE DRIVING 2 MPH, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO THE CONTACT'S GARAGE DOOR. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE LEFT LEG AND LEFT HAND, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DAMAGED. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.

I HAVE BEEN TRYING TO GET A RECALL 15V043 DONE SINCE JAN/FEB THIS YEAR AND I KEEP CALLING THE DEALER AND GETTING TOLD THEY HAVE NEVER BEEN SENT THE PARTS EVER. I ALSO HAVE THE AIR BAG RECALL 15V285 AND THIS IS THE SECOND TIME IVE CALLED THEM REGARDING THIS RECALL AS WELL. WTF DO THEY NEVER GET PARTS NOW? WHATS REALLY ANNOYING IS I KEEP GETTING LETTERS IN THE MAIL REGARDING RECALLS AND THIS LAST ONE SAYS "WHY HAVEN'T WE HEARD FROM YOU?" EVEN THOUGH IVE CALLED MULTIPLE TIMES.

TAKATA RECALL. I WAS TOLD BY A LOCAL PORTLAND, OR TOYOTA DEALER THAT THE REPLACEMENT PARTS FOR THE TAKATA INFLATOR RECALL ARE BACK-ORDERED FOR AN INDEFINITE 6-12 MONTH PERIOD AND WARNED THAT IT COULD POSSIBLY TAKE EVEN LONGER. TOYOTA CORPORATE CUSTOMER SERVICE CONFIRMED THAT TIMELINE BY SPEAKING WITH A DIFFERENT PORTLAND, OR TOYOTA DEALER. TOYOTA FURTHER INFORMED ME THAT I CANNOT HAVE A PASSENGER IN THE FRONT SEAT UNTIL THE TAKATA INFLATOR HAS BEEN REPLACED. TOYOTA HAS BEEN VERY UPFRONT AND HELPFUL IN ATTEMPTING TO RESOLVE THIS ISSUE, WHICH IS COMMENDABLE, BUT I'M FILING THIS VEHICLE SAFETY COMPLAINT BECAUSE 6-12 MONTHS FOR A SAFETY RECALL REPAIR DOES NOT QUALIFY FOR BEING DONE IN A "TIMELY MANNER" AND NOT BEING ABLE TO HAVE A PASSENGER IN THE FRONT SEAT FOR UP TO A YEAR WILL BE VERY DIFFICULT AND PROBLEMATIC. TO BE CLEAR, THE PASSENGER AIRBAG IN MY VEHICLE HAS NOT DEPLOYED.

I WAS BACKING DOWN MY DRIVEWAY WHEN MY CAR SUDDENLY ACCELERATED-THE BRAKES AND STEERING ALSO WENT OUT-I CRASHED INTO A BANK ON ONE SIDE OF THE ROAD, THEN THE CAR SWUNG AROUND AND I ENDED UP SUSPENDED OVER A DITCH. I WAS FINALLY ABLE TO SWITCH GEARS AND TURN THE CAR OFF

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

I TOOK MY CAR TO THE TOYOTA DEALER TO FIX THE AIRBAG RECALL ON 8/31/2015 AND 1/20/2016. AFTER FIXING THE AIR BAG, I HEAR SOME KIND OF NOISE COMING FROM THE PASSENGER SIDE DASH BOARD NEXT TO AIR BAG. I MENTIONED IT TO THE DEALER AND HAVE THEM LOOK AT IT BUT THEY MENTIONED ITS NOTHING. I STILL HAVE THAT NOISE COMING OUT FROM THERE. I;M WORRIED. LOOKS LIKE THEY DIDNT REPLACE THE AIRBAG INFLATOR PROPERLY.

THE ENGINE BURNS EXCESSIVE AMOUNTS OF OIL AND HAS NOW STARTING MAKING WHAT APPEARS TO BE EITHER FAULTY LIFTER OR CAMSHAFT NOISES. THE MATRIX BURNS AT LEAST 1 QUART OF OIL FOR EVERY 1000 MILES DRIVEN. I DO REGULAR MAINTENANCE AND MONITOR THE OIL LEVEL WEEKLY.

TAKATA RECALL I RECEIVED A LETTER FROM TOYOTA ABOUT A RECALL CONCERNING MY VEHICLE. IN THIS LETTER, IT STATES THAT MY LOCAL DEALERSHIP IS STOCKED ( WITH A SUB-WIRE HARNESS AND SRS ECU ) AND READY TO COMPLETE MY REPAIR. I SHOWED UP TO MY LOCAL DEALERSHIP ON 12/12. I WAS TOLD THAT THE PARTS NEEDED ARE NOT ACTUALLY IN STOCK AND NEEDED TO BE ORDERED. POSSIBLY TAKING UP TO TWO WEEKS. AFTER POINTING OUT THE DIFFERENCE IN WHAT WHAT THEY ARE TELLING ME VERSUS WHAT THE NOTICE STATES, I WAS DISMISSED. THIS RECALL IS A VERY IMPORTANT RECALL THAT RECEIVED MUCH PRESS DUE TO THE FACT THAT THE AIRBAGS MAY DEPLOY WITHOUT WARNING, CAUSING INJURY. MY MAIN COMPLAINT IS WITH THE DEALERSHIP'S OVERALL CONCERN WITH THE RECALL PROCESS. WHEN I SPOKE TO THE SERVICE MANAGER, I WAS TOLD I WASN'T UNDERSTANDING THE NOTICE COMPLETELY. TO REMEDY THIS SITUATION, I WOULD LIKE SOMEONE TO CONTACT JOE MYERS TOYOTA DEALERSHIP IN HOUSTON TO SEE IF THEY ARE INDEED HANDLING THIS TYPE OF RECALL PROPERLY.

MY DAUGHTER SAID THE STEERING TOTALLY LOCKED WHILE BEING DRIVEN. HER & HER BOYFRIEND COULD NOT GET THE STEERING WHEEL TO TURN AT ALL. THEY WERE NOT SPEEDING BECAUSE IT WAS ON WET ROADS. THEY BOTH SUFFERED MILD CONCUSSIONS & MY DAUGHTER HAS A SEVERE NECK SPRAIN. AFTER SEEING THE CAR, IT WENT OFF THE ROAD & ROLLED 2 OR 3 TIMES IT'S TOTALED, I'M SURPRISED THEY'RE NOT IN ICU! I DID SOME RESEARCH & ALMOST 1000 MATRIX'S HAVE HAD THIS HAPPEN!! I DON'T KNOW WHY THERE ISN'T A RECALL. IT SEEMS TOYOTA ISN'T ALL THAT SAFE & DOESN'T CARE ABOUT IT'S CUSTOMERS AT ALL.

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 161,000.

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V350000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TLA* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. ...UPDATED 01/20/16 *BF 03/19/18 *JB; 05/15/18*JB

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (AIR BAGS); HOWEVER, THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. IN ADDITION, THE CONTACT STATED THAT THE REAR SEAT BELTS FAILED TO RETRACT AND WERE LOOSE WHEN LATCHED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 09/11/15*LJ UPDATED 11/07/2017*CN

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. HOWEVER, THE INTERIM RECALL NOTICE STATED THAT THE PARTS WERE AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL RELATED TO THE AIR BAG AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V350000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/24/15*CN THE CONSUMER STATED IT TOOK A MONTH TO COMPLETE THE RECALL. UPDATED 03/02/15*JB

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V350000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.

2004 TOYOTA MATRIX RECALL RELATED TO MALFUNCTIONING AIR BAG INFLATION. *MW THE CONSUMER WAS INFORMED HIS VEHICLE WAS EXCLUDED FROM THE AIR BAG RECALL, BECAUSE HE DOES NOT RESIDE IN A HIGH HUMIDITY GULF STATE. *JB

RECEIVED A RECALL IN THE MAIL STATING FRONT PASSENGER AIRBAG INFLATOR MODULE IS DEFECTIVE. REPORT TO YOU NEAREST DEALER TO HAVE PART REPLACED. WHEN I DID THEY SAID THEY HAVE NOT RECEIVED THE PART TO REPLACE. WAITING UNTIL THEY RECEIVE THE PART FROM TOYOTA MAIN BRANCH. MEANWHILE IN THE SAFETY NOTICE FOR RECALL IT SPECIFICALLY STATES DO NOT OPERATE VEHICLE WITH OCCUPANTS IN THE FRONT PASSENGER SEAT. THIS VEHICLE IS USED FOR PICKING PEOPLE UP TO BE TRANSPORTED TO APPOINTMENTS. HOW LONG CAN THIS BE AN INCONVENIENCE ON NOT ALLOWING ANYONE IN THE FRONT SEAT. WHEN ASKED HOW LONG WILL THIS TAKE. I GET NO RESPONSE FOR AN ANSWER ON HOW LONG BEFORE PARTS WILL BE SHIPPED OUT TO LOCAL DEALERSHIPS. THIS IS RIDICULOUS TO MAKE A CONSUMER WAIT FOR SUCH A LONG PERIOD OF TIME WITHOUT ANY CONCLUSION ON HOW LONG TO GET A PART. THE LAST TIME I CHECKED NEXT DAY AIR WAS AVAILABLE ANYWHERE IN THE WORLD SO WHAT IS THE REAL PROBLEM WITH THIS RECALL. THIS IS COSTING ME MONEY FOR NOT ALLOWING ANYONE IN THIS VEHICLES SEAT. I WOULD APPRECIATE A RESPONSE OR A DEADLINE ON WHEN THIS CAN BE RESOLVED. THANKS HEARING ME ON THIS ISSUE. *TR

2004 TOYOTA MATRIX. CONSUMER WRITES I N REGARDS TO AIRBAG INFLATER MODULE RECALL. *SMD THE CONSUMER WAS INFORMED, THE RECALL ONLY APPLIED TO VEHICLES REGISTERED IN GULF STATES. THE CONSUMER STATED THE VEHICLE WAS REGISTERED IN FLORIDA. HOWEVER, HE WAS AT A DEALER IN NEW JERSEY. THE DEALER ALSO STATED THE PART WAS NOT IN STOCK. *JB

METAL PART THAT WINDOW REGULATOR ATTACHES TO CAME LOOSE FROM DRIVER WINDOW. TOYOTA CLAIM THAT THEY REPLACED THE BOLT THAT PASSES THROUGH THE METAL PART THAT CAME DETACHED, AND REFUSE TO REPAIR THE PROBLEM. THIS FAILURE RESULTS IN THE SAME ISSUE UNDERLYING THE RECALL FOR THE BOLT REPLACEMENT. *TR

TAKATA RECALL WILL SOMEONE GET TOYOTA TO REPAIR MY CAR? I HAVE BEEN TRYING TO GET MY AIRBAG HAZARD REPAIRED SINCE 2014 RECALL CAME OUT. NO SUCCESS TO DATE. MEANWHILE FORCED TO DRIVE POTENTIAL BOMB. IT APPEARS TOYOTA IS GIVING PEOPLE THE RUN-AROUND. I STAYED ON THE LINE FOR GREAT LENGTH OF TIME AND WAS TOLD TO CALL BACK LATER AND CUT OFF. DEALER IS NOT CALLING BACK. ANY HELP WILL BE GREATLY APPRECIATED, THANK YOU, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ONE OF 4 (FOUR) HANKOOK TIRES ON MY VEHICLE, WHICH WERE PURCHASED NEW ABOUT 1 1/2 YEARS AGO, SEEMS TO HAVE A DEFECT ON IT THAT PREVENTS WATER AND SHUSH FROM CHANNELING PROPERLY FROM THE INNER GROOVE TO THE SIDE OF THE TIRE. ONLY ONE OF THE TIRES SEEM TO HAVE THIS DEFECT, AND SEEMS TO BE A MANUFACTURING DEFECT, AS IT SEEMS TO HAVE BEEN MOLDED WITHOUT A CHANNEL OR A VERY SHALLOW CHANNEL COMPARED TO THE OTHER 3. THE ALIGNMENT OF THE WHEEL DOES NOT SEEM TO PLAY A MAJOR ROLE IN THIS ALLEGED DEFECT. THE LACK OF THE PROPER CHANNELING ON THIS TIRE MAY HAVE CAUSED AN ACCIDENT DURING WET OR SLUSHY WEATHER, AS CHANNELING OF THE FLUID IS AN IMPORTANT FUNCTION OF GOOD HANDLING CHARACTERISTICS DURING INCLEMENT WEATHER. IT DEFECT SEEMS TO HAVE BEEN DUE TO A LARGE QUALITY PROBLEM, AS THIS TIRE MADE IT'S WAY THROUGH HANKOOK'S DISTRIBUTION SYSTEM AND ONTO A PERSONAL VEHICLE. THE TIRE IN QUESTION IS A HANKOOK VENTUS V4 ES . I WILL BE DEMANDING THAT THIS TIRE BE REPLACED BY THE MANUFACTURE AS SOON AS POSSIBLE AS IT SEEMS TO BE A SIGNIFICANT SAFETY CONCERN IN MY OPINION, MYSELF BEING A DEGREED MECHANICAL ENGINEER. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. UPDATED 09/18/15*LJ THE CONSUMER STATED THE AIR BAG NEVER DEPLOYED IN TWO SEPARATE HEAD-ON COLLISIONS. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 09/22/15*JB

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE KEY FELL OUT OF THE IGNITION. THE CONTACT PLACED THE KEY BACK INTO THE IGNITION AND TURNED OFF THE VEHICLE. THE PROBLEM RECURRED NUMEROUS TIMES. THE DEALER WAS CONTACTED AND COMMUNICATED TO THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURED WAS NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.

TL* THE CONTACT OWNED A 2004 TOYOTA MATRIX. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE ACCELERATED ON ITS OWN. AS A RESULT, THE CONTACT CRASHED INTO TWO PARKED VEHICLES. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED MULTIPLE BRUISES, A FRACTURED RIB, AND PACEMAKER REPLACEMENT THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,800.

I WAS LEAVING A PARKING LOT ON AN INCLINE WHEN THE CAR ACCELERATED WITHOUT STEPPING ON GAS PEDAL. I APPLIED SIGNIFICANT PRESSURE TO THE BRAKES AND IMMEDIATELY PUT CAR IN NEUTRAL. THE CAR RETURNED TO NORMAL OPERATION. THIS IS THE THIRD INCIDENT OF THIS TYPE. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT STATED THAT THE VEHICLE WOULD MAKE A LOUD ABNORMAL NOISE WHEN THE PASSENGER SIDE WINDOW WAS ROLLED DOWN. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 08V162000 (VISIBILITY). HOWEVER, THE FAILURE PERSISTED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

I RECEIVED A LETTER FROM TOYOTA, 19001 SOUTH WESTERN AVENUE, TORRANCE, CA ON A VEHICLE RECALL FOR MY 2004 TOYOTA MATRIX REGARDING A DEFECT, WHICH RELATES TO MOTOR VEHICLE SAFETY. TOYOTA STATED THAT THE "ELECTRONIC CONTROL MODULE (ECM) FOR THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) ... COULD HAVE BEEN MANUFACTURED WITH INTEGRATED CIRCUITS THAT ARE SUSCEPTIBLE TO INTERNAL SHORT CIRCUITING... IF INTERNAL SHORT CIRCUITING OCCURS, THE FRONT AIRBAG(S) AND/OR SEAT BELT PRETENSIONERS COULD INADVERTENTLY DEPLOY. ANY AIRBAG THAT INADVERTENTLY DEPLOYS CAN, UNDER SOME CIRCUMSTANCES, INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A CRASH." ON JANUARY 4, 2014, I CALLED PHILLIPS TOYOTA LOCATED AT 8629 U.S. HIGHWAY 441, LEESBURG, FL 34788, AT TEL. 352-728-2030 TO SCHEDULE THE INSTALLATION OF "... A SUB-WIRE HARNESS (FILTER) TO MINIMIZE ELECTRICAL NOISE FROM THE OTHER VEHICLE ELECTRICAL COMPONENTS AT NO CHARGE TO ME." I TALKED TO A PERSON BY THE NAME OF "[XXX]." HE TOLD ME THAT HE WOULD ORDER THE PART AND CALL ME AFTER IT COMES INTO THE DEALERSHIP. IT IS NOW FEBRUARY 19, 2014, AND I STILL HAVE NOT RECEIVED A CALL FROM PHILLIPS TOYOTA TO SCHEDULE AN APPOINTMENT. THIS IS A FULL 46 DAYS AND/OR ABOUT 1 AND 1/2 MONTHS SINCE I CALLED THE DEALERSHIP. I AM VERY CONCERNED ABOUT THE "RISK OF INJURY AND THE POSSIBILITY OF A CRASH." THE LETTER STATED THAT SHOULD THE AIR BAG(S) DEPLOY OR THE SEAT BELT PRETENSIONERS, THEN THERE IS AN INCREASE IN THE "RISK OF INJURY AND THE POSSIBILITY OF A CRASH." THE RECALL LETTER FROM TOYOTA STATED THAT I COULD FILE A COMPLAINT IF I FEEL THE AUTHORIZED DEALERSHIP HAS FAILED OR IS UNABLE TO REMEDY THE DEFECT WITHIN A REASONABLE TIME. UNDER THE CIRCUMSTANCES, I FEEL THAT THE DEALERSHIP HAS FAILED AND THAT SIX (6) WEEKS IS AN UNREASONABLE AMOUNT OF TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AS I WAS LEAVING THE HIGHWAY VIA THE EXIT, I STOPPED AT THE END OF RAMP LEADING TO SECONDARY HIGHWAY. THE VEHICLE'S ENGINE THEN UNEXPECTEDLY ACCELERATED WHILE MY FOOT WAS ON THE BRAKE. THE BRAKES SEEMED TO BARELY KEEP IT FROM PROPELLING. I IMMEDIATELY PUT THE CAR IN NEUTRAL AND THE RPMS RETURNED TO NORMAL. *TR

I WAS LEAVING A SUPERMARKET PARKING LOT ON AN INCLINE. THE SPEED WAS APPROXIMATELY LESS THAN 2 MPH. THE VEHICLE SUDDENLY REVVED LOUDLY, ATTEMPTING TO LUNGE FORWARD. I IMMEDIATELY APPLIED BRAKES WITH SUBSTANTIAL FORCE, BARELY STOPPING THE VEHICLE. I THEN PUT THE CAR IN NEUTRAL. THE ENGINE RETURNED TO NORMAL RPMS. I PLACED THE CAR IN DRIVE WITHOUT PROBLEM, RETURNING HOME. *TR

LOW NOISE FROM ENGINE AREA, THEN HEARD A POP OR THUD. AFTER THIS CAME A SCRATCHY/GRINDING NOISE WHEN CAR WAS IN GEAR AND COASTING. THE NOISE WENT AWAY WHEN CLUTCH WAS DEPRESSED OR CAR WAS TAKEN OUT OF GEAR TO COAST. I CALLED A SERVICE REPAIR TO MAKE AN APPOINTMENT THE SAME DAY. THE VERY NEXT DAY THE CAR LOCKED UP AND WAS UNDRIVEABLE. SOUNDED LIKE THE ENGINE HAD FALLEN OUT THE BOTTOM WITH HORRIBLE METAL GRINDING NOISE. I HAD TO HAVE IT TOWED ($150) AND THE SERVICE CENTER SAID I WOULD NEED A NEW TRANSMISSION AND CLUTCH AND THAT THIS IS A COMMON PROBLEM WITH TOYOTA MATRIX AND COROLLA. AFTER READING ONLINE, IT SEEMS THERE IS A PROBLEM WITH TOYOTA OWNERS WITH LOW MILES HAVING BEARING ISSUES AND THAT THIS PROBLEM HAS GONE UNADDRESSED. EVEN THOUGH I WAS GOING ONLY 10 MILES PER HOUR, THE CAR LOCKS UP. THIS ISSUE WILL KILL SOMEONE, SOMEDAY. COST OF REPAIR WILL BE AROUND $3,100+. *TR

DURING DAYLIGHT ON THE ABOVE DATE, AS I MADE A TURN FROM SMALL PARKING LOT INTO A PARKING SPACE, CAR SUDDENLY ACCELERATED AND CRASHED INTO CONCRETE BUILDING. AS IT WAS ACCELERATING, THAT SPLIT SECOND, I CHECKED MY FOOT TO MAKE SURE IT WAS ON THE BRAKE, AND NOT GAS. I PRESSED HARD ON IT, TO NO AVAIL. IT DID NOT RESPOND. IT WAS TOTALED BY INSURANCE COMPANY. I HAD MINOR INJURIES: BRUISED LEFT CHEST AND SHOULDER. FOLLOWING DAY, A MILD STIFF NECK. ALL OF PHYSICAL AILMENTS GONE, EXCEPT MILD SORE NECK, IN 3 DAYS. NOTE; I PUT SPEED AT APPROXIMATE SPEED IN PARKING LOT BEFORE ACCELERATION OCCURRED. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED AND THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

I WAS DRIVING BELOW SPEED LIMIT NEAR MY HOME IN MY NEIGHBORHOOD STREET WHEN MY PASSENGER SIDE FRONT AIRBAG WENT OFF SPONTANEOUSLY. NO OUTSIDE IMPACT WAS INVOLVED IT JUST WENT OFF ON ITS OWN. THANKFULLY, I WAS ALONE IN THE CAR SO NO ONE WAS BEHIND THE AIRBAG. THE FORCE OF THE AIRBAG CRACKED THE WINDSHIELD OF THE CAR. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) HOWEVER, THE PART WAS NOT AVAILABLE FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/04/16*LJ UPDATED 05/14/18*JB *TR

2004 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE. *SMD THE CONSUMER RECEIVED A LETTER FROM TOYOTA STATING IT WAS IMPOSSIBLE DETERMINE THE CAUSE OF THE FIRE, AND THEREFORE, THEY WERE UNABLE TO ASSIST ANY FURTHER. UPDATED 07/15/13

MY CAR STARTED MAKING A WEIRD NOISE. WHEN THE CLUTCH WAS PUSHED IN, THE NOISE WOULD STOP. 3 WEEKS LATER I HAD TO GO TO WORK SO I GOT ON THE HIGHWAY AND THE NOISE WAS GETTING LOUDER AND LOUDER. MY FRONT WHEELS LOCKED UP AND MY TRANSMISSION SHOT ME OUT OF GEAR. A CAR ALMOST HIT ME WHICH WOULD OF COST MY LIFE. I WILL NEVER BUY A TOYOTA AGAIN. IT COSTS $2000 TO FIX. HOPEFULLY YOU GUYS DO SOMETHING BEFORE SOMEONE GETS SERIOUSLY INJURED. *TR