2007 Toyota Matrix Complaint Log

TL- THE CONTACT OWNS A 2007 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH THE VEHICLE STALLED WITH OUT WARNING. THIS WAS THE ONLY TIME THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER AND THE ELECTRONIC CONTROL MODULE HAD TO BE REPLACED. THE FAILURE MILEAGE AND CURRENT MILEAGES WAS

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. THE CONTACT WAS DRIVING 70 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT IT WAS THE FIRST INSTANCE OF THE FAILURE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE ELECTRONIC CONTROL MODULE WAS REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 32,800.

I DRIVE A 2007 TOYOTA MATRIX. WHILE DRIVING DOWN THE ROAD, SOMETHING CAME LOOSE AND A LOUD RATTLE/BANGING WAS PRESENT. I DROVE TO THE NEAREST TOYOTA DEALERSHIP AND LEFT IT THERE OVERNIGHT. THE GAS TANK STRAP WAS BROKEN THUS CAUSING THE FUEL TANK TO HANG DOWN. THE DEALERSHIP ALLEGES THAT I MUST'VE HIT SOMETHING FOR THIS TO OCCUR. I AM THE SOLE DRIVER OF THIS VEHICLE AND I DID NOT HIT ANYTHING WITH THIS CAR. TOYOTA WOULD NOT COVER THIS REPAIR UNDER WARRANTY. I PAID TO HAVE THE PART REPLACED. THE DEALERSHIP KEPT THE OLD PART. *TR

THE FUEL TANK PROTECTOR ON MY 2007 TOYOTA MATRIX BECAME LOOSE. THE FUEL TANK SHIELD IS RETAINED BY A SCREW INTO A PLASTIC RETAINER MOUNTED ONTO A TANK STRAP. THE PLASTIC DECAYS AND THE SCREW FALLS OUT. THE FUEL TANK SHIELD FUNCTION IS NOW COMPROMISED IN ITS ABILITY TO PROTECT THE FUEL TANK FROM THE HEAT OF THE EXHAUST PIPE. *TR

MY 2007 TOYOTA MATRIX STALLED IN A MAJOR INTERSECTION I WAS ALMOST REARENDED BY A TRUCK, IN FAIRPORT N.Y IT STARTS AND STALLS,STARTS AND STALLS I BOUGHT THIS CAR NEW, AND IT NEVER STARTED RIGHT I BROUGHT IT IN SEVERAL TIMES THEY SAID IT WAS FINE,HOSELTON TOYOTA AND WHEN I WAS HERE ON 4-15-10, THERE WERE 2 OTHER TOYOTAS BEING PUSHED IN THE GARAGE,NOT ENOUGH PEOPLE ARE COMING FORWARD,PLEASE HELP US..[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2007 TOYOTA MATRIX. CONSUMER STATES THAT VEHICLE STALLED OUT WHILE ENTERING A HIGHWAY. THIS ISSUE ALMOST CAUSED HER TO BE IN AN ACCIDENT. SHE STATES THAT TWO DAYS PRIOR TO THE VEHICLE STALLING OUT SHE WAS AT THE DEALERSHIP GETTING MAINTENANCE WORK DONE AND SERVICE OF THE ENGINE DUE TO IT PUTTERING. *KB AFTER 20 MINUTES OF SITTING, THE CONSUMER WAS ABLE TO RESTART THE VEHICLE AND DROVE IT TO THE DEALERSHIP. THE CONSUMER WAS CHARGED AN ADDITIONAL $1,197.28 AFTER JUST HAVING PAID $ 606.94 FOR MAINTENANCE WORK. THE CONSUMER BELIEVED THE STALLING PROBLEM OCCURRED BECAUSE OF SOMETHING THEY DEALER DID WHEN THEY FIRST HAD THE VEHICLE, OR THE PROBLEM WAS A PART OF A RECALL. *JB

2007 MATRIX BOUGHT NEW, HAVING STALLING AND PUTTERING ENGINE PROBLEMS WHEN IT HAD ONLY 67,000 MILES ON IT AND REGULAR MAINTENANCE. EARLY APRIL, 2010, CAR STALLED OUT WHEN I WAS ENTERING ON-RAMP TO FREEWAY 15 IN CALIFORNIA. A CAR ALMOST HIT ME IN THE REAR AS A RESULT. MANAGED TO GET CAR OVER TO SHOULDER, WHERE IT DIED. COULDN'T RESTART IT FOR 20 MINUTES. GOT IT TO TOYOTA DEALERSHIP WHERE I PURCHASED IT. EXPLAINED THE WEIRD STALLING PROBLEM. THEY CHARGED ME $1,197.23 AND ONLY TWO DAYS EARLIER HAD CHARGED ME $606.94 FOR A TOTAL OF $1,804.22. I TOLD THEM I THOUGHT IT WAS SOMETHING THEY HAD DONE; OR PART OF THE RECALL OR A RELATED SAFETY ISSUE OF TOYOTAS, BUT DEALERSHIP WOULDN'T LISTEN. ARGUED WITH ME, POOR CUSTOMER SERVICE. I AM NOW WRITING TO TOYOTA TO REQUEST REIMBURSEMENT, AS I'VE SEEN ARTICLES (CNN TIME ARTICLE DATED 8/10/10, SAYING THERE HAVE BEEN THOUSANDS OF COMPLAINTS ON 2007 MATRIXES FOR STALLING PROBLEMS. TOYOTA WOULDN'T EVEN ACKNOWLEDGE THIS, AND MADE ME PAY THIS OUTRAGEOUS AMOUNT. *TR

FAX SUBMITTING REPORT OF HAZARD FOR A 2007 TOYOTA MATRIX HAS PROBLEMS WITH THE DAY TIME RUNNING HEADLIGHTS IN DRIVE MODE CAN NOT SWITCH LIGHTS OFF UNTIL CAR IS IN PARK MODE WITH THE ENGINE OFF, WANT LIGHTS DISABLED. *TGW THE CONSUMER STATED THE FIRST PROBLEM HE ENCOUNTERED WAS WHEN HE PARKED FACING A WHITE WALL GARAGE IN THE DAY LIGHT. WHEN LEAVING AFTER DARK, HE BACKED OUT, AND THE GLARE FROM REFLECTED LIGHT FROM THE WHITE WALL, WAS SO BRIGHT IN THE VEHICLE HE WAS UNABLE TO SEE ANYTHING THROUGH THE REAR WINDOW. HE FINALLY RESOLVED THE PROBLEM BY COVERING THE WINDSHIELD WITH A SUNSHADE. THE CONSUMER STATED THE DRIVER SHOULD BE IN CONTROL OF EVERY FUNCTION IN THE VEHICLE, NOT THE MANUFACTURER. THE CONSUMER ALSO STATED THE ALTERNATOR FAILED.*JB

I WORK OUT OF A 2007 TOYOTA MATRIX. THE HATCHBACK LID IS USED QUITE OFTEN. THE LID HAS BEEN GOING UP SLOWER AND LESS HIGH OVER THE PAST FEW MONTHS. THIS WEEK I OPENED THE LID AND THE GAS STRUTS FAILED. I COULD HAVE HAD MY HEAD TAKEN OFF IF I WAS LEANING INSIDE THE VEHICLE. IS IT NORMAL FOR THE STRUTS TO FAIL SO QUICKLY? SHOULDN'T THERE BE A SAFETY TO KEEP IT FROM FALLING ON SOMEONE? MY DEALER SAID HE NEVER HAD THIS COMPLAINT BEFORE BUT I HAVE A 2006 TOYOTA SIENNA THAT HAD A RECALL OF IT'S POWER GAS STRUTS DUE TO PREMATURE FAILURE. *TR

SUDDEN LOSE OF POWER AFFECTING STEERING AND BRAKING. WHEN TAKEN TO THE DEALER I READ THE TOYOTA SERVICE BULLETIN ISSUED IN SEP 2007 THAT SPECIFICALLY STATED THAT WARRANTY REPAIR ONLY IN THE EVENT A CUSTOMER COMPLAINS. TOYOTA HAS LEFT MANY DRIVERS OF COROLLAS AND MATRIX WITH DEFECTIVE COMPUTER WHICH CAUSES LOSE OF POWER WHICH INCLUDES LOSS OF POWER STEERING AND BRAKING AT HIGH SPEEDS. THIS IS DANGEROUS ESPECIALLY ON A TURN OR WITH AN ELDERLY DRIVER. THIS SHOULD HAVE BEEN A RECALL AND PROACTIVELY REPAIRED. *TR

MARCH 2,2010 WHILE STOPPED AT A LIGHT AT THE INTERSECTION OF JOPPA ROAD AND LOCH RAVEN BLVD. MY 2007 TOYOTA MATRIX ACCELERATED, WHILE MY FOOT WAS ON THE BRAKE INTO THE TRUCK IN FRONT OF ME...ALSO STOPPED AT THE RED LIGHT. YOU COULD SMELL BRAKES BURNING, POLICE WERE CALLED BUT ONLY DID A COLLISION REPORT SINCE MY FRONT END WAS DAMAGED AND THE TRUCK WAS OK. NO PERSONAL INJURIES. THIS WAS THE FIRST TIME I HAD ANYTHING LIKE THIS HAPPEN WITH MY CAR. I WAS TERRIFIED AT THE TIME. MY CAR WAS TOWED TO THE TOYOTA COLLISION CENTER. CALLED TOYOTA CUSTOMER SERVICE, TOLD IT WOULD TAKE 30 DAYS BEFORE AN INSPECTOR WOULD LOOK AT THE CAR AND THE DAMAGE COULD NOT BE REPAIRED UNTIL AFTER SEEN BY THE INSPECTOR. ON MARCH 31ST THE INSPECTOR LOOKED AT MY CAR ( AFTER IT HAD BEEN DRIVEN WITHOUT MY KNOWLEDGE TO A TOYOTA DEALER) I WAS TOLD IT WOULD TAKE ANOTHER 30 DAYS FOR HIS RESULTS. I AM WAITING FOR TOYOTAS DECISION. *TR

I WAS IN A GIANT FOOD STORE PARKING LOT GOING 5 TO 10 MPH. I WAS PULLING UP IN THE PICKUP LANE TO GET MY GROCERIES. UPON COMPLETING A SHARP LEFT TURN AND GETTING READY TO STOP MY ENGINE REVVED UP AT A VERY HIGH RATE WITHOUT PUSHING THE ACCELERATOR DOWN HARD. I PUT MY FOOT ON THE BRAKE AND PUT THE CAR IN NEUTRAL. THE ENGINE CONTINUED A HIGH ACCELERATION RATE. I TURN THE ENGINE OFF. THE FLOOR MAT WAS NOT NEAR THE ACCELERATOR. I HAD ONLY BEEN GOING 5 TO 10 MPH. THIS HAPPENED FEB 14, 2010. THE ONLY THING UNUSUAL LATELY WAS THAT MY VEHICLE COMPUTER CHIP PART # 89661-02K21 WAS REPLACED ON OCTOBER 15, 2009. 2007 TOYOTA MATRIX. *TR

I WAS DRIVING HOME FROM WORK WHEN I NOTICED THE DOOR LIGHT WAS ON THE DISPLAY CONSOLE IN MY CAR. I WAS AT A RED LIGHT AND CHECKED TO SEE IF MY DOOR WAS OPEN, IT WASN'T, THE DOOR LIGHT REMAINED ON. I CONTINUED DRIVING, BUT SMELLED PLASTIC BURNING. I LOOKED DOWN, SAW ORANGE FLICKERS AND REALIZED MY CAR WAS ON FIRE. THE FIRE WAS BURNING IN THE DRIVERS SIDE DASH, IT WAS CONTAINED BEHIND A SMALL STORAGE COMPARTMENT. I TRIED DESPERATELY TO PUT THE FIRE OUT, THREW WATER AND LEFT OVER SODA ON IT, BUT I THINK I ACTUALLY MADE IT WORSE. I SCREECHED INTO A GAS STATION, PUT THE FIRE OUT, AND CALLED 911. THE FIRE DEPARTMENT CAME OUT AND SAID I DID EVERYTHING RIGHT. I AM NOW HAVING DIFFICULTY GETTING MY CAR INTO A BODY SHOP. THE INSURANCE COMPANY I AM WITH HAS YET TO TOW THE VEHICLE AND NOW I FIND IT IS COSTING ME OUT OF POCKET EXPENSES, DUE TO MY INSURANCE NOT ROLLING OVER TO COVER A RENTAL. I AM EXTREMELY FRUSTRATED. I DID CALL TOYOTA, WHO SAID I COULD TOW MY CAR IN, BUT THE CAR IS "NO LONGER UNDER WARRANTY" PER THE SERVICE GUY. I WOULD LIKE ADVICE AS TO WHAT TO DO. I AM WAITING FOR MY INSURANCE COMPANY TO TOW THE CAR TO A LOCAL BODYSHOP, BUT AM EXTREMELY WARY OF HAVING A CAR THAT HAS BEEN ON FIRE REPAIRED. *TR

2007 MATRIX ELECTRONIC CONTROL MODULE MALFUNCTIONED ON FEBURARY 4 2010. MY MATRIX HAS LESS THAN 15,000 MILES AT THE TIME OF THE INCIDENT. THE CAR STOPPED RUNNING AND I HAD FAILURE OF MULTIPLE COMPONENTS OF THE CAR. IT WAS DANGEROUS AS THE CAR WOULD NOT RESTART AND I HAD DIFFICULTY PUSHING THE CAR TO SAFE PLACE. *TR

I OWN A 2007 TOYOTA MATRIX THAT WAS EXPERIENCING UNEXPLAINED SURGING AND ACCELERATION WHILE AT A STOP AND AT IDLE. THE ENGINE WOULD REV UNEXPECTEDLY CAUSING THE CAR TO LURCH FORWARD. THIS HAPPENED WHILE SITTING AT A STOP WITH MY FOOT ON THE BRAKE. I TOOK THE MATRIX TO THE DEALER BUT THEY COULD NOT FIND WHAT THE PROBLEM WAS UNTIL THE CHECK ENGINE LIGHT CAME ON. THE CAR FINALLY GO TO A POINT WHERE IT WOULD REV UP BY ITSELF TO AS MUCH AS 4000 RPM. IT FINALLY GOT TO A POINT WHERE IT WAS UNDRIVABLE. I TOOK THE CAR TO THE DEALER AND AFTER 2 DAYS IT WAS DETERMINED THAT THE ELECTRONIC THROTTLE BODY WAS MALFUNCTIONING. THE DEALER IS CURRENTLY REPLACING THE ELECTRONIC THROTTLE BODY AT A COST OF $1,350. I BELIEVE THAT THIS IS A PROBLEM THAT EFFECTS MORE TOYOTA MODELS AND YEARS THEN WHAT HAS CURRENTLY BEEN RECALLED. *TR

2ND TIME - ANTI-FREEZE... GONE! 2 CHECKS PERFORMED, 2 DIFFERENT PLACES, NO LEAKS. LAST SUMMER, MY AC WENT OUT (22K MILES). HAD IT CHECKED... NOTHING WRONG... WOKE UP THIS MORNING TO A PUDDLE OF SLUDGE (A/F) IN MY DRIVEWAY. THIS IS THE 1ST TIME IT'S VISIBLE. PRAYING IT'S JUST THE CHANGE FROM FREEZING WEATHER TO 50 DEGREES IN A 24 HOUR SPAN! *TR

I WAS STOPPED AT A RED LIGHT, ON A FLAT STREET IN THE MIDDLE OF JANUARY. THE VEHICLE (2007 TOYOTA MATRIX) WAS COMPLETELY AT REST. "ALL OF A SUDDEN" THE CAR STARTED INCHING FORWARD. MY FOOT WAS FIRMLY ON THE BRAKE PEDAL. THE ENGINE DID NOT REV. IT STARTED GAINING SPEED. THE LIGHT CHANGED AND WE WENT THROUGH THE LIGHT WITHOUT ANY PROBLEMS WITH THE ACCELERATION, BRAKE OR STEERING. I SAID TO MY FRIEND, "THAT WAS WEIRD." I THOUGHT IT WAS A FLUX BUT THEN WHEN I STARTED READING ABOUT ALL OF THE PROBLEMS WITH TOYOTA I BECAME CONCERNED. I CALLED OUR LOCAL DEALER AND HE SAID THAT 2007 MATRIX WERE NOT PART OF THE RECALL. HE OFFERED TO DRIVE THE CAR AROUND TO SEE IF THERE WERE ANY PROBLEMS. I HAVE NOT HAD ANY FURTHER PROBLEMS AND DID NOT TAKE IT IN FOR HIM TO DRIVE AROUND. (I HAD THEM DO A REGULAR MAINTENANCE CHECK WHEN I FIRST BOUGHT THE CAR AND THEY DID FAR MORE "MAINTENANCE" THAN WAS RECOMMENDED IN THE MANUAL AND I THINK TOOK ADVANTAGE OF MY IGNORANCE ABOUT CAR MAINTENANCE. IT MADE ME SUSPICIOUS SO I DON'T REALLY TRUST THE DEALER. ) *TR

I WAS DRIVING DOWN A VERY BUSY 45MPH HIGHWAY WHEN I SUDDENLY LOST THE ABILITY TO ACCELERATE IN MY 2007 TOYOTA MATRIX. THE RPMS DROPPED TO APPROXIMATELY 1000. I HAD TO COAST IN TO A PARKING LOT WHERE MY VEHICLE WAS THEN TOWED TO A TOYOTA DEALER AND THE ENGINE COMPUTER WAS REPLACED. *TR

TL*THE CONTACT OWNS A 2007 TOYOTA MATRIX. WHILE THE CONTACT WAS AT A STOP SIGN WHEN THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED THE CONTACT THAT THE FAILURE COULD NOT BE REPRODUCED. THREE WEEKS AFTER THE FIRST INCIDENT, AT A TRAFFIC LIGHT THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE REPRODUCED. THE APPROXIMATE CURRENT AND FAILURE MILEAGES WERE 34,000.

SINCE I BOUGHT MY TOYOTA MATRIX 2007 EVERY TIME I FILL THE GAS TANK NO MATTER WHICH GAS STATION I USE, THE GAS ALWAYS SPILLS ALL OVER FROM THE GAS TANK. I THOUGHT I IT WAS BECAUSE I WAS DOING SOMETHING WRONG. IT WAS NOT UNTIL THE CAR REACHED 50,000 MILES LAST MONTH THAT I CONTACTED BALISE TOYOTA IN WEST SPRINGFIELD, MA AND BERNADI TOYOTA IN FRAMINGHAM, MA WHERE I BOUGHT THE CAR TO INFORM THEM OF THE PROBLEM. THEY SAID IT WAS NOT THEIR ISSUE SINCE THE CAR IS NO MORE UNDER WARRANTY AND THAT I HAD TO PAY 200 DOLLARS TO HAVE THE PROBLEM DIAGNOSED AND PAY HUNDREDS MORE TO HAVE THE PROBLEM RESOLVED. THIS IS A SERIOUS SAFETY HAZARDS WHICH SHOULD HAVE BEEN TAKEN SERIOUSLY BY TOYOTA AND ITS DEALERS. I SEARCHED THE INTERNET AND FOUND OUT THAT THERE WERE HUNDREDS IF NOT THOUSANDS OF COMPLAINTS ABOUT THE GAS NOZZLE NOT STOPPING WHEN THE GAS TANK OF THE 2007 MATRIX IS FULL. *TR

I HAVE A 2007 TOYOTA MATRIX AND HAVE 3 INCIDENTS OF UNCONTROLLED ACCELERATION OF OVER 70 MPH AND UNCONTROLLED DECELERATION WHEN GOING 35 TO 60 MPH IN HEAVY TRAFFIC. I HAVE BEEN LUCKY ENOUGH TO HAVE AVOIDED ANY ACCIDENTS BUT LAST WEEK CAME VERY CLOSE TO HITTING A TREE. MY CAR IS NOT PART OF THE RECALL. I HAVE HAD TROUBLE WITH MY FLOOR MATS BUT THIS IS NOT THE PROBLEM WITH THE ACCELERATOR. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THAT THERE IS NOTHING WRONG WITH THE ACCELERATOR. MY LOCAL DEALERSHIP REFUSES TO FIX IT . THEY TELL ME THAT IT IS SAFE TO DRIVE EVEN THOUGH CARS ARE BEING RECALLED TO HAVE THE ACCELERATOR FIXED. THE OWNER OF THE DEALERSHIP HAS BASICALLY BLOWN ME OFF AND SAYS IT IS MY PROBLEM. SINCE MY CAR IS ON THE RECALL LIST IT WON'T BE FIXED. WHAT CAN I DO? DO THE 2010 TOYOTA'S HAVE THE SAME PROBLEMS? I CAN'T TRADE THIS CAR IN FOR ANOTHER BRAND CAR BECAUSE OF THIS PROBLEM. MY CAR IS IN EXCELLENT SHAPE AND WITH ONLY 24,500 MILES. WHAT CAN I DO? *TR

I WAS DRIVING OUT OF A PARKING GARAGE WHEN THE FORWARD PROGRESS OF THE VEHICLE COMPLETELY STOPPED, ALTHOUGH THE ENGINE WAS STILL RUNNING. DEPRESSING THE GAS PEDAL WAS DIFFICULT AND IT WOULD NOT PROPEL THE CAR FORWARD. THE CAR WAS TOWED TO BILL KIDD'S TOYOTA IN COCKEYSVILLE, MD. I WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE ENGINE AND THAT IT WAS A COMPUTER CHIP THAT HAD BEEN INSTALLED IN MANY OF THE MATRIX MODELS BY GENERAL MOTORS IN CALIFORNIA THAT SEEMED TO BE CAUSING THIS PROBLEM. THE CHIP WAS REPLACED WITH A TOYOTA ONE. I AM SUBMITTING THIS COMPLAINT, NOT BECAUSE IT CAUSED ME ANYTHING MORE THAN AGGRAVATION, SINCE I WAS MOVING AT UNDER 10 MPH WHEN THE ISSUE AROSE, BUT BECAUSE JUST BEFORE THIS MALFUNCTION, I WAS ON A FOUR-LANE HIGHWAY WHICH COULD HAVE RESULTED IN AN ACCIDENT SINCE THE AUTO WOULD HAVE ESSENTIALLY DROPPED FROM 55 MPH TO 0 MPH VERY QUICKLY. I HAVE JUST READ THAT THIS ISSUE IS NOW ONE OF MANY OF THIS KIND THAT ARE BEING REPORTED, SO I WANTED TO ADD MINE TO THE NUMBER OF INCIDENTS SO THAT PROPER ATTENTION CAN BE GIVEN TO WHAT SEEMS SHOULD BE A RECALL ITEM. *TR

WAS DRIVING 45 MPH ON THE HIGHWAY AND REAR-ENDED A TRUCK. MY AIRBAG DID NOT DEPLOY AND RESULTED IN A BADLY SPRAINED SHOULDER AND OTHER CONTUSIONS. I AM IN A GREAT DEAL OF PAIN AND CANNOT WORK YET. I HAVE MISSED 3 DAYS OF WORK AND CANNOT RETURN FOR AT LEAST ANOTHER 4. THIS COST ME PAIN, INCONVENIENCE, AND INCOME. *TR

2007 TOYOTA MATRIX HAD SUDDEN ACCELERATION FAILURE. THE COMPUTER WAS REPLACED. *DT

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. WHILE DRIVING 55 MPH THE VEHICLE STALLED WITHOUT PRIOR WARNING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, AND THE ECU WAS REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 88676.

THERE HAVE BEEN TWO INSTANCES OF THIS PROBLEM. THE FIRST TIME, I WAS COMPLETELY STOPPED JUST BACK OF AN INTERSECTION, AFTER COMING OUT OF MY EMPLOYER'S PARKING LOT, PREPARING TO MAKE A RIGHT TURN ON A TWO LANE URBAN THOROUGHFARE, WHEN ALL OF A SUDDEN I FELT THE ENGINE REV AND MY CAR SURGE FORWARD, ALTHOUGH MY FOOT WAS ON THE BRAKE. I PRESSED HARD ON THE BRAKE TO NO AVAIL; I THOUGHT I WAS GOING TO BE PROPELLED INTO THE INTERSECTION INTO TRAFFIC. AT THE LAST MOMENT, I MANAGED TO STOP, I'M NOT SURE NOW, IF I APPLIED THE EMERGENCY BRAKE OR WHAT, BECAUSE ALTHOUGH I RELAYED THIS INCIDENT TO SEVERAL PEOPLE, INCLUDING MY BROTHER-IN-LAW, MY AUNT, AND SOME COWORKERS, I LATER DISMISSED THE INCIDENT AS, OTHER THAN WHAT IT WAS, POSSIBLY DUE TO ROAD CONDITIONS (A LARGE BUILDING WAS BEING BUILT ALONGSIDE THE ROAD AT THE TIME). TODAY, HOWEVER, WHILE COMPLETELY STOPPED WAITING FOR THE LIGHT TO CHANGE IN FRONT OF THE EXIT FROM THE LOWER PARKING LOT THIS TIME, THE SAME EXACT THING HAPPENED AGAIN: THE ENGINE SUDDLENLY REVVED, AND THE CAR SURGED FORWARD. I INSTINCTIVELY PRESSED ON THE BRAKES AS HARD AS I COULD, BUT THE CAR WOULDN'T STOP UNTIL GRABBED THE GEAR SHIFTER AND PUT IT IN NEUTRAL.

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2007 TOYOTA MATRIX VIN[XXX] SUDDEN LOSS OF POWER AND RAPID DECELERATION ON INTERSTATE FREEWAY WHEN TRAVELING AT HIGHWAY SPEED OF APPROX 65 MPH. TAKEN TO TOYOTA DEALERSHIP AND THEY REPLACED THE CONTROL MODULE. THE SERVICE TECHNICIAN SAID THAT IT WAS A PROBLEM THEY DESCRIBED AS A "HICCUP" OF THE COMPUTER, AND AN ISSUE WHICH WITH THEY WERE FAMILIAR. IN CHECKING THE GOVERNMENT RECORDS AND ALSO THOSE OF TOYOTA, THIS VEHICLE DOES NOT APPEAR TO BE A PART OF ANY RECALL CAMPAIGN. *TR

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. WHILE DRIVING BETWEEN 25 MPH AND 78 MPH THE POWER STEERING WOULD FAIL. ALSO THE ACCELERATOR PEDAL REMAINS APPLIED, EVEN AFTER APPLICATION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO REMEDY THE FAILURE. THE REGIONAL MASTER TECH SENT BY THE MANUFACTURER COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AGAIN, BUT NO ASSISTANCE WAS PROVIDED. THE CURRENT MILEAGE WAS 26,000. THE FAILURE MILEAGE WAS 2,000. THE CONSUMER STATED WHILED DRIVING, SHE COULD NO LONGER FEEL THE TENSION IN THE STEERING THAT DICTATES THE MOVEMENT OF THE WHEELS. UPDATED EVOQ 05/27/10

1. WE WERE DRIVING DOWN THE HIGHWAY AT 60 MPH AND THE CAR BEGAN SHAKING HARDER AND HARDER. 2. THE TIRE'S SIDEWALL WAS COMPLETELY SHREDDED ON BOTH SIDES, AS IF IT WERE DEFECTIVE. 3. THE TIRE WILL HAVE TO BE REPLACED, BUT IT IS NO LONGER UNDER WARRANTY AS OF LAST MONTH. *TR

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE SPARK PLUGS AND COILS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

MANIPULATING CRUISE CONTROL, I17 DOWNHILL UNINTENDED ACCELERATION, NO BRAKE RESPONSE, MOVED TO ROCKY LEFT SHOULDER, THROWING ROCKS NOISY BUT MAY HAVE HELPED SLOW ME BUT BRAKES WOULD NOT DEPRESS, IN SOME ORDER? SHIFTED TO NEUTRAL, TURNED OFF KEY, EMERGENCY BRAKE, BRAKES NOW WORKING. ONLY TIME IT HAPPENED, A FEW WEEKS LATER TOYOTA SAYS REMOVE FLOOR MAT, DID THAT ALSO QUIT USING CRUISE CONTROL AS OFTEN I THINK I USE IT A LOT MORE THAN MOST PEOPLE. CONCERNED NOW THAT BOTH LOCALLY AND NATIONALLY TOYOTA WON'T TALK TO ME BECAUSE MY YEAR (2007) MATRIX IS NOT ON THE RECALL LIST. *TR

CHECK ENGINE LIGHT WOULD COME ON AND TACH WOULD JUMP ALL OVER- DIAGNOSTIC TOOL READ BANK ONE LOW PRESSURE. LIGHT WOULD GO OFF AND ON BY ITSELF. SHORTLY AFTER WHILE DRIVING ON THE HIGHWAY CAR ALMOST STALLED AND WOULD ONLY GO AROUND 20MPH THEN CORRECTED ITSELF. THIS BECAME A DAILY EVENT - TOOK CAR INTO DEALER FOR SERVICE THIS SPRING THEY HAD TO REPLACE ECM - CAR HAD 55000 OR SO MILES ON IT. CAR NOW HAS 64000 MILES ON IT AND IT IS STARTING TO DO THE SAME THING. *TR

1. MY CAR IS 2007 TOYOTA MATRIX, BEFORE MY FIRST ACCIDENT I TOOK MY CAR TWICE TO BE INSPECTED BY THE DEALER SHOP AT FITSZGERALD BECAUSE I HAD TWO BRAKE FAILURES WHILE RIDING TO MY HOUSE AND BOTH TIMES THEY BLAMED ON THE FLOOR MATS, AND THE SECOND THEY GAVE ME A REPORT SAYING THAT THEY WERE UNABLE TO FIND A FAILURE ON THE BRAKES AFTER INSPECTING IT FOR 96MILE DRIVE, THEY FOUND NOTHING AND PUT ON THE REPORT THAT THE VEHICLE HAD NO PROBLEMS. I WAS DRIVING ON THE HIGHWAY DURING A HIGH TRAFFIC, THE VEHICLES IN FRONT OF ME SLOWED DOWN, I STOOPED THEN WHEN THE VEHICLES IN FRONT STARTED TO MOVE I LET GO OF THE BREAKS AND SUDDENLY THE CAR WENT OUT OF CONTROL AND HIT THE CAR TWICE WHILE I WAS PRESSING THE BREAKS. 2 THIS HAPPENS NOT OFTEN, THIS HAPPENS WHEN I PUT THE CAR ON PARK OR I SLOW DOWN, USUALLY WHEN I APPLY THE BREAKS. I AM AFRAID BECAUSE THEY CAN'T FIND ANYTHING WRONG WITH IT OR THAT THEY REFUSE TO HELP ME. FOR THIS EVEN MY PREMIUM CAR INSURANCE WENT 200% 3 NOTHING CAN BE DONE BECAUSE THEY DON'T KNOW WHAT'S WRONG, I AM AT A LOSS BECAUSE IS DIFFICULT FOR ME TO FIND ANY HELP.

GAS PEDAL HAS, APPROXIMATELY SEVEN (7) TIMES, BECOME CAUGHT ON THE FLOOR MAT DUE TO THE FLOOR MAT NOT BEING SECURED, IN ANY FASHION, TO PREVENT IT FROM SLIDING UP AND UNDERNEATH THE GAS PEDAL. WHILE MY CAR IS NOT PART OF THE TOYOTA "VOLUNTARY" RECALL, I FEEL THIS IS WORTHY OF A COMPLAINT FORM. *TR

MAUS TOYOTA REFUSES TO REPLACE "FLYING HUPCAPS"! (ORLANDO) -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- HI, I PURCHASED A 2007 MATRIX NEW FROM MAUS TOYOTA AND ALL 4 HUBCAPS CAME OFF WHEN DRIVING BECAUSE THEY WERE ONLY HELD ON WITH PLASTIC CLIPS. I HAVE TALKED TO OTHER MATRIX OWNERS AND SEEN MANY MATRIXS WITH MISSING HUBCAPS. MAUS TOYOTA SAYS IT WILL REPLACE THE HUBCAPS FOR $77. EACH! I TOLD MAUS THAT TOYOTA SHOULD RECALL THE 2007 MATRIXS BEFORE SOMEONE GETS HURT BY A FLYING HUBCAP COMING OFF AT 60MPH AND THERE SHOULD BE NO REPLACEMENT CHARGE BECAUSE IT IS TOYOTA'S FAULT FOR USING WEAK PLASTIC CLIPS TO HOLD THEIR HUBCAPS ON! I HOPE WESH CAN HELP HUNDREDS OF "UGLY" MATRIX OWNERS GET FREE, SAFE REPLACEMENT HUBCAPS FROM TOYOTA AND RECALL THE DANGEROUS LOOSE ONES NOW ON THEIR 2007 MATRIXS. I CAN SEND A PHOTO IF NECESSARY. *TR

PREMATURE EXCESSIVE TIRE WEAR ON REAR OF 2007 TOYOTA MATRIX AT 40,000 MILES. ADVISED BY LOCAL NTB TIRE STORE THAT REAR TIRE/WHEEL ALIGNMENT IS OUT OF SPECS WHILE FRONT ALIGNMENT WAS PERFECT. *TR

HAVE A 2007 TOYOTA MATRIX--WAS LESS THAN ONE YEAR OLD AND HAD APPROX 17000 MILES. NOTICE THE TIRE LOOKED LOW ON AIR ONE DAY--REMOVED THE TIRE TO CHECK FOR NAILS OR DAMAGE AND FOUND NO--SO TOOK THE TIRE TO A GARAGE AND THEY PUT THE TIRE IN A WATER BATH AND FOUND A LEAK ON THE SIDE WALL--I TOOL THE GOODYEAR EAGLE TIRE TO A GOOD YEAR DEALER--AS THAT WAS THE ORIGINAL TIRE ON THE CAR--THEY WOULD NOT REPLACE THE TIRE--SO DECIDED TO BUY A NEW SET OF MICHELINS. WHEN THE GOODYEAR TIRE WAS REMOVED FROM THE RIM THE MECHANIC SHOWED IT TO ME AND THE BEAD ON THE SIDE WALL--ABOUT THAT IS IN THE VICINITY WHERE THE SIDEWALL AND TREAD ARE JOINED WAS SEVERELY CRACKED--HE SAID IT WAS A BLOW OUT WAITING TO HAPPEN AND DEFINITE DEFECTIVE TIRE FOR LESS THAN A YEAR OLD VEHICLE AND ONLY 17,000 MILES. *TR

I HAVE HAD FOUR WHEEL COVERS COME OFF AT HIGH SPEEDS. IN TWO CASES I WAS ABLE TO HEAR NOISES AND THIS REPRESENTED THE WHEEL COVER HITTING OBJECTS AS IT WOULD HAVE BEEN TRAVELING OVER 60 MILES PER HOUR. THE AUTOMOBILE IS A 2007 TOYOTA MATRIX WITHOUT ANY OPTIONS. THUS IT IS FACTORY EQUIPPED WITH PLASTIC COVERS THAT SLOWLY WORK THEIR WAY LOOSE DUE TO THE VERY LITTLE CONSTRUCTION OF THE COVER AND THE FLEXING OF THE WHEEL THAT WILL OCCUR. I CONTACTED TOYOTA. I WAS TOLD IN A SOMEWHAT ARROGANT VOICE THAT THEY DO "NOT" HAVE A PROBLEM. THIS IS A PROBLEM AND AT SOME POINT IN TIME ONE OF THESE COVERS WILL STICK A PERSON. I HAVE NOW CHANGED TO A TOYOTA CAMERY WHEEL COVER. THIS COVER HAS A GREAT DEAL OF ADDITIONAL PARTS TO IT. IT HAS SPRINGS AND AN ADDITIONAL MATERIAL THAT PREVENTS THE SLOW MOVEMENT OF THE WHEEL COVER FROM COMING OFF. I LOST A TOTAL OF THE ORIGINAL COVERS. TOYOTA IS CHARGING IN EXCESS OF $70.00 FOR A REPLACEMENT. THUS IF IT WAS MY CAR I MIGHT BE DELIGHTED THAT I AM PROFITING FROM A POOR ENGINEERING MISTAKE. THIS EXPERIENCE FROM HAVING CONTACTED TOYOTA ALLOWS ME TO HAVE AN APPRECIATION FOR WHAT MUST BE ARROGANCE AT THE UPPER LEVEL MANAGEMENT OF THIS CORPORATION. STRONG MEASURES SHOULD BE APPLIED AND THE SOURCE OF THIS POOR ATTITUDE SHOULD BE WEEDED OUT OF THIS CORPORATION. *TR

INITIALLY THE CAR WOULD FAIL TO ACCELERATE WHEN THE GAS PEDAL WAS PRESSED DOWN. EVEN WHEN THE GAS PEDAL WAS PRESSED DOWN COMPLETELY THE CAR ONLY WENT 5 MILES PER HOUR. THIS HAPPENED ON SEVERAL OCCASSIONS. WHEN THE CAR WAS TAKEN TO THE DEALER THE WHOLE "PANEL BOARD" WAS REPLACED. THE CAR WAS STILL UNDER WARRANTY AND THE REPAIR WAS PAID FOR BY TOYOTA. THEN ON 2/2/08 THE CAR ACCELERATED ON ITS OWN, ONLY STOPPING WHEN IT HIT A CHAIN LINK FENCE. AN INSURANCE CLAIM AND POLICE REPORT WERE FILED. ADDITIONALLY THE HORN WAS NOT WORKING AND THE AIR BAG DID NOT DEPLOY IN THE ACCIDENT. THE SERVICEMAN AT THE TOYOTA DEALER ADVISED THE AIR BAG WAS DEFECTIVE AND TOYOTA PAID FOR THE REPAIR OF THE AIRBAG. THIS ACCIDENT CAUSED MY INSURANCE RATE TO INCREASE. ALSO THE ACCIDENT NEGATIVELY IMPACTS MY SON'S DRIVING RECORD AS HE WAS THE DRIVER. *TR

THE COMPUTER OF MY 2007 TOYOTA MATRIX SUDDENLY DIED WHILE I WAS ON THE HIGHWAY AND I WAS FORCED TO MANEUVER TO THE SIDE OF THE ROAD. I WAS LUCKY THAT I WAS ABLE TO PULL OVER WITHOUT AN ACCIDENT. *JB

TL*THE CONTACT OWNS A 2007 TOYOTA MATRIX. THE CONTACT WAS UNABLE TO DRIVE IN THE RAIN DUE TO THE FAILURE OF THE WINDSHIELD WIPERS. WHENEVER SHE ACTIVATES THE WIPERS, THE MARKS LEFT ON THE WINDSHIELD ARE THICK ENOUGH TO PREVENT HER FROM SEEING THE ROAD. SHE CALLED THE DEALER AND OFFERED THEM PICTURES OF THE MARKS ON THE WINDSHIELD. THE DEALER STATED THAT THEY DID NOT WANT TO SEE THE PICTURES, AND ADVISED HER TO BRING THE VEHICLE IN DURING RAINY CONDITIONS FOR INSPECTION. THE CONTACT DOES NOT WANT TO DRIVE DURING RAINY CONDITIONS BECAUSE OF THE POTENTIAL SAFETY HAZARD. THE MANUFACTURER STATED THAT IT WAS NORMAL FOR THE WINDSHIELD WIPERS TO LEAVE MARKS OR RESIDUE ON THE WINDSHIELD. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 100 AND CURRENT MILEAGE WAS 3,973.

IN AUGUST 2007, I BEGAN TO SMELL GAS INSIDE MY CAR WHEN DRIVING MY 2003 TOYOTA MATRIX . THE FUEL PRESSURE REGULATOR HAD FAILED, CAUSING THE SEALS ON THE FUEL INJECTORS TO FAIL. MY SERVICE CENTER REPLACED THE FUEL RAIL AND INJECTOR SEALS. MY UNDERSTANDING IS THAT OTHER MATRIXES HAVE HAD SIMILAR PROBLEMS, LEADING ME TO WONDER WHETHER THIS HEALTH AND SAFETY PROBLEM RESULTS FROM FAULTY DESIGN. *TR

I HAVE A 2007 MATRIX . THE DRIVERS SEAT KEEPS LOWERING ON ITS OWN. I CRANK IT UP 8 CRANKS. AFTER 2 DAYS OF DRIVING, IT LOWERS 2 CRANKS. IF I LET IT GO, IT WILL LOWER ALL THE WAY DOWN. THE DEALER REPLACED THE SEAT LIFTER BUT THAT DIDN'T HELP. THE SEAT IS LOWERING BECAUSE THE CRANK(LEVER) THAT RAISES AND LOWERS THE SEAT RUBS AGAINST THE SEAT CUSHION. AFTER A SHORT WHILE (1 OR 2 DAYS OF DRIVING) IT LOWERS BECAUSE MY WEIGHT ON THE CUSHION PUSHES THE CRANK(LEVER) DOWN. I AM 195LBS. THE DEALER SAID THERE IS NOTHING THEY CAN DO. I HAVE TO PLACE A WOODEN DOWEL UNDER THE CRANK(LEVER) TO KEEP IT FROM LOWERING. *TR

TL*THE CONTACT OWNS A 2007 TOYOTA MATRIX. WHILE DRIVING 5 MPH, THE AIR BAG FAILED TO DEPLOY DURING A FRONT END COLLISION. THE DEALER STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE'S AIR BAGS. A POLICE REPORT WAS FILED. THE CURRENT MILEAGE IS 5,000 AND THE FAILURE MILEAGE WAS UNKNOWN.

I HAVE COMPLAINED ABOUT THE DAYTIME RUNNING HEADLIGHTS IN DRIVE MODE, I WAS TOLD IT WAS THE NEW FEATURE FOR THIS MODEL. CAN NOT SWITCH LIGHTS UNTIL CAR IS PARK MODE, ENGINE OFF. I HAVE NOTICED WHEN I HAD EMERGENCY BRAKE ON AND STARTED THE ENGINE, THE LIGHTS WHERE OFF UNTIL I RELEASED THE BRAKE AND THEY CAME BACK ON. THERE ARE TIMES I NEED TO HAVE CONTROL TO TURN LIGHTS OFF AT NIGHT THAT DONT REFLECT ON OTHERS WHILE IDLING THE CAR. IT NICE TO HAVE RUNNING LAMPS ON FOR SAFETY, BUT I SHOULD BE ABLE TO TURN THEM OFF WHEN NEEDED. EXAMPLE: DRIVE IN THEATRE. HAD THIS PROBLEM FROM THE DAY I PURCHASE MY CAR.

POTENTIAL FAILURE - EXECESSIVE TIRE WEAR. I HAD THE TOYOTA MATRIX TIRES ROTATED AT THE DEALERSHIP AT 5,000 MILES WAS NEVER TOLD THAT I HAD, WHAT SHOULD HAVE BEEN VERY NOTICABLE WEAR TO THE SERVICE DEPARTMENT. I HAD THE TIRES ROTATED AGAIN AT 21,000 , AND THE MECHANIC SAID THE TIRES HAD VERY EXECISIVE WEAR FROM A THE FRONT END BEING OUT OF ALINEMENT. I AM THE ONLY DRIVER AND A CAREFUL DRIVER. I BELIEVE THIS CAR WAS OUT OF ALINEMENT FROM THE DAY I BOUGHT IT, AND THE DEALERSHIP SHOULD HAVE ALERTED ME OF MY 5,000 CHECK UP.*AK