2019 Toyota RAV4 Complaint Log

WELL DOCUMENTED PROBLEM ONLINE WHICH I HAVE WITH MY VEHICLE. THE REMODELED 2019 TOYOTA RAV4 HAS A COMMON WATER LEAK WHERE THE HEADLINER MEETS THE SAFETY AIRBAGS. THIS IS A RESULT OF THE PLASTIC PINS HOLDING THE ROOF RAIL RACKS ON BEING CRUSHED BY THE FACTORY DURING INSTALLATION. *LN' CONSUMER STATED THERE WAS NO SERVICE BULLETIN WHEN VEHICLE WAS SOLD, EVEN THOUGH FAILURE WAS KNOWN BY THE MANUFACTURER.*JB

THE CAR'S FUEL TANK DOES NOT FILL UP. EACH TIME I FILL UP, IT ALLOWS APPROX 10-11 GALLONS OF A 14 GALL TANK. UNCLEAR IF THE FUEL GAUGE IS WORKING OR IF THE ALERT FOR NEEDING GAS IS ACCURATE. NOT PERFORMING AS ADVERTISED.

VEHICLE WILL NOT ACCELERATE WHEN PUSHING DOWN ON THE GAS PEDAL. THIS CAN OCCUR WHEN LEAVING A PARKING PLACE OR. FROM A TRAFFIC LIGHT. THE ENGINE DOES NOT STOP RUNNING. IT HAS ONLY HAPPENED THREE TIMES, BUT COULD CAUSE AN ACCIDENT. THE TOYOTA DEALER COULD NOT DUPLICATE THIS AT THE 5000 MILE INSPECTION AND THERE ARE NO CODES SET NOR DOES IT SET A CHECK ENGINE LIGHT WHEN IT HAPPENS.

DASH HAS BEEN CRACKING ON BOTH PASSENGER AND DRIVERS SIDE, THE CRACK ON PASSENGER SIDE IS APPROXIMATELY 1.5 INCHES IN LENGTH AND STOPS BY AIRBAG PANEL ON DASH. THE DRIVERS SIDE CRACK IS ROUGHLY TEN INCHES AND IS CONTINUING UP TOWARDS INSTRUMENT PANEL (STILL CRACKING). NO ACCIDENTS, CRACKS GET BIGGER WITH TIME AND DRIVING.

The rear liftgate began malfunctioning and would intermittently fail to open or close properly. The issue had previously been reported to a Toyota dealership, but the problem could not be reproduced at the time. I noticed recently that the liftgate was not fully closing on the passenger side. While inspecting the liftgate more closely, I discovered that the passenger side liftgate hinge is cracked and the metal at the hinge base is separating. The crack appears to run through the hinge bracket where it attaches to the body. The driver side hinge also shows signs of stress. Because the hinge is cracked and separating, there is concern that the liftgate could eventually detach or fall unexpectedly. The liftgate is heavy, and a hinge failure could allow it to drop suddenly, posing a risk of injury to someone standing near or underneath it. If both hinges fail at the same time, the liftgate could become detached from the vehicle while driving resulting in an accident and potential injury to myself, my family, and others that are hit by or hit the liftgate. The dealership suggested the damage may have occurred from forcing the liftgate closed when the liftgate struts failed to function. However, the cracking appears consistent with progressive metal fatigue rather than a single impact event. This appears to be a structural hinge failure that could affect the safe operation of the liftgate. The dealership has documented my concerns on numerous occasions and today they visually saw the hinges in their current shape.