2004 Toyota Sienna Complaint Log

THE 2004 TOYOTA SIENNA XLE VAN THAT WE OWN HAS TWO POWER SLIDING DOORS. THE CABLE TO THE PASSENGER DOOR SNAPPED PREVENTING THE DOOR FROM FUNCTIONING AS IT SHOULD. THE MOTOR ON THE DOOR IS STILL IN WORKING ORDER, BUT YOU CANNOT REPLACE JUST THE CABLE, YOU MUST REPLACE THE ENTIRE UNIT INCLUDING THE MOTOR AT $1200. WE CONVERTED THE DOOR TO A MANUAL DOOR AND THAT WORKED FOR ABOUT 2 WEEKS. THE DOOR STOPPED FUNCTIONING ENTIRELY AND WE ARE NO LONGER ABLE TO OPEN THE PASSENGER SLIDING DOOR ON OUR VEHICLE. THIS IS A POTENTIAL SAFETY RISK TO US AS WE HAUL OUR 3 CHILDREN IN THE BACK OF THE VAN. FOR EXAMPLE, WHEN FUELING THE VEHICLE, THE DRIVER SIDE SLIDING DOOR IS INOPERABLE AND IN THE EVENT OF A FIRE, THE CHILDREN WOULD BE TRAPPED IN THE BACK OF THE VEHICLE. WE HAVE HAD VERY LITTLE LUCK IN FINDING A USED PART AND WILL HOPEFULLY BE GETTING A NEW PART TO FIX THE PROBLEM IN THE NEAR FUTURE. *TR

THE ELECTRICAL DOORS FAIL DUE TO CABLE ISSUES. THE REPAIR ESTIMATES EXCEED $1500. WE FIXED ONE DOOR ONLY TO HAVE THE SECOND DOOR FAIL AND JAM CLOSE COMPLETELY. NOW WE ONLY HAVE ONE SLIDING DOOR THAT CAN OPEN WHICH SEEMS VERY UNSAFE. AFTER LOOKING ON LINE TO SEE MORE THAN 900 COMPLAINTS FOR THIS ITEM, THOUGHT I WOULD REPORT. CUSTOMERS ARE FRUSTRATED WITH THE LACK OF HELP FROM DEALERS AND TOYOTA. *TR

THE DRIVERS SIDE PASSENGER DOOR SOMETIMES WOULD CLOSE ON IT'S OWN AFTER OPENED. I TOOK IT TO DEALERSHIP & OF COURSE WORKED AS NORMAL. IN MAY 2011 I RETURNED TO THE DEALERSHIP, BECAUSE WHILE I WAS OUT SHOPPING THE DOOR WOULD NOT CLOSE, I CLOSED AS BEST I COULD, BUT WOULD OPEN ON IT'S OWN GOING UP A HILL OR ON TURNS. DEALERSHIP SAID MY WARRANTY EXPIRED IN APRIL. THEY COULD NOT GET THE DOOR TO FULLY CLOSE, WHICH MEANT I HAD TO TURN OFF MY POWER DOORS OR THE ALARM WOULD SOUND NON-STOP, THE INSIDE & OUTSIDE LIGHTS WOULD NOT GO OFF. I DRIVE THIS VAN AT RISK OF THE DOOR OPENING AT ANY TIME, BUT, IT'S WHAT I OWN. THE DEALERSHIP AND MYSELF HAS ASKED TOYOTA TO REPAIR, THEY REFUSE - COST $3000.00!!! CABLE, MOTOR, HINGE - ALL RUSTED OUT! I HAVE RESEARCHED THIS PROBLEM ON THE INTERNET AND HAVE FOUND THOUSANDS OF COMPLAINTS ON 2004 & 2005 - SAME ISSUE. THIS SHOULD BE A RECALL BY TOYOTA, PAID BY THEM! WHEN IS SOMEONE GOING TO LISTEN AND MAKE TOYOTA RESPONSIBLE FOR THIS MATTER. I TRAVEL WITH MY DOGS AND YOUNG CHILDREN IN MY VEHICLE, IT HAS ELIMINATED ONE SEAT IN MY VAN, I CAN'T LET ANYONE SIT THERE. NHTSA YOU NEED TO DO SOMETHING FOR ALL OF US THAT ARE HAVING THIS ISSUE AND DON'T HAVE $3,000 TO PAY FOR REPAIR, A REPAIR THAT WE SHOULD NOT HAVE TO PAY ANYWAY! WAKE UP TOYOTA, YOU ARE GONNA BE LOOSING LOTS OF CUSTOMERS OVER THIS ONE, I KNOW IT'S MY LAST TOYOTA, HELLO HONDA OR NISSAN! I WILL NEVER RECOMMEND TOYOTA TO ANYONE. *TR

I HAVE A 2004 TOYOTA SIENNA WITH APPROXIMATELY 60,000 MILES. THE STEERING SEEMS TO HAVE LOST POWER STEERING CAPABILITIES AS WELL AS OVER TURNING WHEN GOING AROUND CURVES AND CORNERS. *TR

POWER LOCKED UP DUE TO METAL WIRE CONNECTING IT TO THE MOTOR IS SHREDDED. THE METAL WIRE HAS SOME BLACK COATING THAT HAS WORN OFF AND THE METAL EXPOSED LOOKS RUSTED AND CAUSED IT TO BREAK. THE DOOR CAN ONLY OPEN PARTIALLY CAUSING INGRESS ISSUES. *TR

OUR 2004 TOYOTA SIENNA HAS HAD YET ANOTHER ISSUE WITH THE POWER DOORS. THE CABLE ON OUR DRIVERS SIDE DOOR BROKE LAST YEAR AROUND 60000 MILES. IT WOULD HAVE BEEN 1200. TO FIX; LUCKILY TOYOTA OBVIOUSLY KNOWING IT'S A PROBLEM FIXED IT FOR US. WHEN THAT OCCURRED THE CABLE SNAPPED AND SLAMMED SHUT, THANK GOD MY DAUGHTER WAS IN HER CAR SEAT YET. NOW AT 65000 MILES THE PASSENGER SIDE DOOR CABLE SNAPPED AND THE DOOR ACTUALLY POPPED OFF THE TRACK AND WOULD NOT CLOSE. GLAD IT HAPPENED AT HOME AND NOT AWAY WHILE WE WERE OUT ESPECIALLY WITH TWO YOUNG KIDS AND 20 DEGREE WEATHER. TOYOTA SAID THAT THEY ARE NOT GOING TO FIX IT THIS TIME EVEN THE MANY SERVICES MANAGERS ADMITTED IT'S A MAJOR PROBLEM. THIS IS EXTREMELY UNSAFE AND HOPEFULLY IT DOES NOT TAKE SOME ONE LIKE A CHILD BEING SERIOUS HURT OR EVEN KILLED FOR TOYOTA TO OWN UP TO IT. THEY EVEN RELEASED A TSB ON THE ISSUE. *TR

TOYOTA DEALERSHIP TOLD ME (TODAY) THAT MY POWER SLIDING DOOR MOTOR NEEDS REPLACING. I TOOK MY SIENNA 2004 XLE LIMITED VAN IN FOR DIAGNOSIS BECAUSE THE PASSENGER SIDE SLIDER DOOR WAS OPERATING SLOWLY AND IT KEEPS GETTING WORSE AND SOMETIMES WON'T EVEN CLOSE IF I'M PARKED ON AN INCLINE UNLESS I GIVE IT A PUSH. I HAD BOTH DOORS SLIDING LOCK RELEASE MOTORS REPLACED IN 12/ 2008, 2 YRS. AGO. *TR

OUR 2004 TOYOTA SIENNA DEVELOPED A CLICKING OR POPPING SOUND IN THE STEERING COLUMN WHEN TURNING LEFT OR RIGHT AFTER ABOUT 3 SEASONS OF WINTER DRIVING IN MINNESOTA. THE DEALER SAID THAT THEY DID NOT HEAR/FEEL THE PROBLEM. EACH CONSECUTIVE WINTER THE SYMPTOMS WOULD GET WORSE AND THE TOYOTA DEALER CLAIMED THEY COULD NOT DUPLICATE THE NOISE OR HEAR A PROBLEM. ABOUT 4 MONTHS AGO, THE STEERING BECAME ERRATIC AND FELT UN-BOOSTED AT TIMES REQUIRING A GREAT DEAL OF EFFORT TO TURN THE WHEEL. I DID SOME RESEARCH ONLINE AND CAME ACROSS A TOYOTA TECHNICAL SERVICE BULLETIN ST003-04 WHERE THEY DESCRIBE A SHAFT NOISE THAT IS CAUSED BY CORROSION. THE NHTSA INVESTIGATION CONCLUDED THAT TOYOTA'S CLAIMS THAT THE NOISE WAS MINOR, NOT A SAFETY HAZARD, AND OCCURRED INFREQUENTLY. WE TOOK THE SIENNA BACK TO THE DEALER AND I SPECIFICALLY ASKED THEM TO EXAMINE THE INTERMEDIATE SHAFT AND SHOWED THEM THE TSB. THEY REPORTED BACK THAT I HAD A SEVERELY CORRODED INTERMEDIATE SHAFT FROM ROAD SALT AND IT HAD SEIZED AT ONE END OF THE CONNECTION. THE TSB CAMPAIGN WAS ONLY GOOD FOR THE FIRST 36,000 MILES (OUR VAN HAD ABOUT 82,000 MILES AT THE TIME OF THE REPAIR) SO THE OUT OF COST EXPENSE TO MAKE THE VEHICLE SAFE TO STEER AGAIN WAS $527. I CAN NOT SPEAK TO THE FREQUENCY THIS DEFECT AFFECTS OTHER 2004 SIENNAS, BUT I CAN ATTEST TO A NUMBER OF NEAR MISSES ON THE ROAD CAUSED BY THE ERRATIC AND LACK OF POWER STEERING ASSIST CAUSED UNTIL THE REPAIR WAS FINALLY DIAGNOSED AND FIXED. CORROSION RESISTANCE OF STEERING COMPONENTS SHOULD BE A FUNDAMENTAL ATTRIBUTE OF ANY VEHICLE AS THE LOSS OR DIMINISHED CAPACITY OF THAT FUNCTION INSTANTLY CREATES A HAZARD TO THE VEHICLE OCCUPANTS AND OTHERS ON THE ROAD. *TR

I HAVE A TOYOTA SIENNA 2004 LE MODEL. 2 WEEKS BACK MY BACK DOOR (HATCH BACK) STARTED CLOSING DOWN WITHOUT ANY RESISTANCE. THE BACK DOOR STRUTS HAVE STOPPED WORKING. THE BACK DOOR PRETTY MUCH FELL ON MY CHILD'S BACK. I CALLED TOYOTA BUT THEY WOULDN'T DO ANYTHING ABOUT IT. MY TOYOTA REFERENCE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE AUTOMATIC SLIDING PASSENGER DOOR ON A 2004 TOYOTA SIENNA LE BECAME STUCK IN THE OPEN POSITION WHICH DID NOT ALLOW THE VEHICLE TO BE DRIVEN PROPERLY. IT HAD TO BE FORCIBLY CLOSED BY FOUR ADULTS SO THAT WE COULD DRIVE THE CAR HOME. THE MALFUNCTION IS A KNOWN DEFECT IN TOYOTA SIENNA VEHICLES. THE FAILURE WOULD OCCUR ANYTIME THE DOOR WAS OPENED AND IN FACT THE DOOR WOULD NOT OPEN PROPERLY. THIS HAS CREATED A SEVERE SAFETY HAZARD WITH PEOPLE ENTERING AND EXITING THE VEHICLE. IF THERE WAS AN EMERGENCY AND YOU HAD TO OPEN THE DOOR, THE MALFUNCTIONING CABLE WOULD PREVENT YOU FROM EXITING THE VEHICLE IN A TIMELY MANNER. THE REPAIR COST OF THIS DEFECT WAS $2,000. YOU HAVE TO REPAIR THIS AS ITS UNSAFE TO DRIVE ANY CAR WITH A NON-FUNCTIONING DOOR. HOW CAN YOU DRIVE A CAR WITH A DOOR THAT WILL NOT CLOSE OR ONE THAT REQUIRES SEVERAL ADULTS TO CLOSE IT? TOYOTA IS WELL AWARE OF THIS ISSUE AND HAS DONE NOTHING TO RECALL THIS DEFECT. *TR

TL* THE CONTACT OWNS 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE WOULD NOT ACCELERATE FURTHER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE TECHNICIANS STATED THAT THE TRANSMISSION FLUID NEEDED TO BE FLUSHED AND RECALIBRATED. AFTER THE REPAIRS, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME AND THE TECHNICIANS STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

THE AUTOMATIC DOOR FAILED AND ALMOST CRUSHED MY 21 MONTH OLD. IT OPENED AND AS SHE WAS GETTING OUT IT STARTED CLOSING. IT DID NOT DETECT HER AND I HAD TO FORCEFULLY PUSH IT OPEN BEFORE IT CLOSED HER IN IT. THEN AGAIN THE SAME THING HAPPENED WITH MY 10 YEAR OLD LUCKILY SHE THOUGHT TO GET OUT OF THE WAY. *TR

MY FAMILY OWNED A TOYOTA SIENNA 2004. JUST LATELY, WE NOTICE THAT THE CABLE SNAPPED WITHOUT ANY WARNING. THIS PROBLEM ALMOST HIT THE FINGERS OF MY DAUGHTER WHEN SHE TRIED TO CLOSE, BECAUSE IT IS SO HARD AND WAS SUDDENLY RELEASED TO THE OTHER END. THIS PROBLEM IS VERY COMMON TO THIS KIND OF VAN EITHER OLD AND NEW, ESPECIALLY IN THE FREEZING SEASON. I FILED THIS COMPLAINT BECAUSE I BELIEVED THAT THIS PROBLEM IS VERY DETRIMENTAL TO MY 3 CHILDREN, AGES 3, 9 AND 11 OR OTHER PASSENGER. I HOPE THIS COMPLAIN WILL TAKEN CARED OF BEFORE IT CAN DO A PHYSICAL HARM TO THE PUBLIC. THANK YOU. *TR

IN EARLY JANUARY 2011, THE HEATER FOR THE PASSENGER CAR SEAT IN MY TOYOTA SIENNA BURNED THROUGH THE LEATHER, THROUGH MY 12 YEAR OLD DAUGHTER'S DRESS AND SUPERFICIALLY BURNED HER LEG. I BELIEVE THE SEAT IS DEFECTIVE AS A FUSE OR OTHER SAFETY FEATURE SHOULD HAVE PREVENTED SUCH AN INJURY/EVENT. *TR

ONE REAR SLIDING DOOR COMES OPEN AFTER LATCHING (ONCE WHEN THE SIENNA HAD STARTED MOVING) AND CAN ONLY BE SECURELY CLOSED BY AN ADULT STANDING OUTSIDE OF THE DOOR, PUSHING WHEN IT LATCHES AND QUICKLY HITTING THE POWER LOCKS. THE OPPOSITE REAR SLIDING DOOR: AFTER IT FULLY OPENS, IT "BOUNCES BACK" AND BEGINS TO CLOSE AGAIN. A CHILD CANNOT STOP IT; AN ADULT MUST STAND THERE AND USE FULL FORCE TO STOP IT FROM CLOSING. THERE HAS BEEN MORE THAN ONE INCIDENT WHERE A CHILD WAS NEARLY CAUGHT BY THE CLOSING DOOR AND ONLY MISSED INJURY WHEN HIS MOTHER SIMULTANEOUSLY PUSHED HIM BACK INTO THE VEHICLE AND PUT HERSELF BETWEEN THE MOVING DOOR AND THE BODY OF THE SIENNA. ORIGINALLY THIS WAS HAPPENING INTERMITTENTLY BUT IS NOW NEARLY CONSTANT. ORIGINALLY TOYOTA DENIED KNOWLEDGE OF AN ISSUE, AND THEN SENT A "TOYOTA CARES" WARRANTY ENHANCEMENT NOTICE FOR 04-07 SIENNAS WITH THIS ISSUE. BROADWAY TOYOTA REQUIRED THAT WE PAY FOR AN HOUR OF LABOR ($95) TO CHECK OUT THE PROBLEM, AND SAYS THAT IT ISN'T COVERED ON ONE SIDE BECAUSE IT IS A DIFFERENT PART THAN WHAT IS COVERED (ALTHOUGH THE PROBLEM IS THE SAME) AND ON THE OTHER UNLESS WE HAVE COSMETIC DAMAGE REPAIRED FIRST, AND THEN PERHAPS NOT THE OTHER SIDE EITHER. SO THEY MADE MONEY AND DID NOTHING AND WE STILL HAVE A DANGEROUS VEHICLE. *TR UPDATED 03/12/13

2004 TOYOTA SIENNA VAN DRIVERS SIDE SLIDING DOOR REAR LATCH HAS BECOME DETATCHED AND THE DOOR WON'T CLOSE. NOT ONLY IS THIS A SAFETY HAZARD WHILE DRIVING BUT THE LOCKS WILL NOT ENGAGE WITH AN OPEN DOOR. *TR

TOYOTA SIENNA XLE AUTOMATIC SLIDING DOOR JAMPEP, AND CAUSED THE DOOR CAN'T BE CLOSED WHEN I HAD A CAR FULL OF CHILDREN AND DOGS, HOW CAN I DRIVE HOME WITHOUT THE DOOR CLOSE, THIS IS A BIG SAFETY ISSUE FOR MYSELF AND MY CHILDREN. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15-50 MPH, SHE NOTICED THE TRACTION CONTROL WARNING LIGHT ILLUMINATED ON THE INSTRUMENTAL PANEL. THE ABILITY TO BREAK WAS LOST AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE FAILURE WAS UNABLE TO BE DIAGNOSED BY A LOCAL MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE BECAME DIFFICULT TO STEER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 83,000 AND THE CURRENT MILEAGE WAS 94,000.

TOYOTA SIENNA 2004, REAR LIFTGATE STRUTS ARE GIVING OUR AGAIN. WE HAVE HAD THIS AUTO SINCE THE FACTORY SENT IT TO THE DEALERSHIP. ONCE REPLACING THE STRUTS DUE TO RECALL. NOW WHENEVER YOU LIFT THE GATE VIA MANUALLY PRESSING THE BUTTON ON THE BACK OF THE VAN, THE LIFT GATE ONLY OPENS HALFWAY. THIS LEAVES THE OPERATOR WITH THE ONLY OPTION OF PRESSING FURTHER UP ON THE LIFT GATE. I EXPECT THAT THIS ISSUE WILL NOW GET WORSE AND NOT STAY OPEN AT ALL. *TR

DASHBOARD HAS SUSTAINED MULTIPLE SIGNIFICANT CRACKS. NOT INVOLVED IN ANY ACCIDENT, NOR WAS DASHBOARD CUT IN ANY WAY. DASH MATERIAL IS STILL SOFT. MANY SIMILAR COMPLAINTS NOTED ONLINE. VERY CONCERNED ABOUT FUNCTION OF AIRBAGS SHOULD ACCIDENT OCCUR. TOYOTA HAS BEEN UNRESPONSIVE TO COMPLAINTS. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED NEAR THE AIR BAG AND THE CONTACT WAS CONCERNED THAT THE FAILURE WOULD RESULT IN THE AIR BAG NOT DEPLOYING IN THE EVENT OF A CRASH. THE DEALER ADVISED THE CONTACT TO REPLACE THE ENTIRE DASHBOARD. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 90,400 AND THE FAILURE MILEAGE WAS 80,000.

THE DRIVER SIDE DOOR HINGE IS FAILING. THE DOOR MAKES A CLICKING SOUND WHEN OPENED AND CLOSED. CONTACTED TOYOTA AND THEY WOULD ONLY REPAIR IF VEHICLE HAS LESS THAT 100,000 MILES. DO NOT FEEL THIS IS A FAIR POLICY. TOYOTA OBVIOUSLY KNOWS THIS IS A DEFECT. HAVE SEEN MANY COMPLAINTS ON THE INTERNET FOR THE SAME PROBLEM. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR CHECK FAILED DUE TO DEFECTIVE WELDING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE WARRANTY ENHANCEMENT DOOR CHECK HAD EXPIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000 AND THE CURRENT MILEAGE WAS FAILURE 105,000.

TOYOTA SIENNA XLT 2004 POWER DOOR CABLE SNAPS DUE TO EXPOSURE TO WEATHER. CABLE THEN JAMS IN DOOR, CAUSING DOOR TO MALFUNCTION AS DAUGHTER WAS EXITING THE VAN. *TR

FAILURE OF INTERMEDIATE STEERING SHAFT DUE TO CORROSION. CAR BECAME EXTREMELY DIFFICULT TO STEER, ESPECIALLY RAPID CHANGES. *TR

A FEW MONTHS AGO A CABLE SNAPPED ON THE PASSENGER SIDE SLIDING SIDE DOORS. WITHOUT THE CABLE THE DOOR WILL NOT OPEN PROPERLY. RECENTLY, THE SAME CABLE SNAPPED ON THE DRIVER'S SIDE SLIDING SIDE DOOR. NOW THAT DOOR WILL NOT OPEN. I HAVE BEEN TOLD THAT AN ENTIRE NEW CABLE ASSEMBLY MUST BE PLACED IN EACH DOOR. WITHOUT THE SLIDING SIDE DOORS OPENING THE ONLY MEANS OF INGRESS AND EGRESS FROM THE VEHICLE IS THROUGH EITHER THE REAR HATCH OR THE FRONT DOORS. IT IS BOTH A SAFETY CONCERN AS WELL AS VERY INCONVENIENT TO NOT BE ABLE TO USE THOSE DOORS. THE SIDE SLIDING DOORS, BACK WHEN THEY STILL WORKED, WERE ALSO PRONE TO FREEZING SHUT WHENEVER IT GOT COLD OUTSIDE AND THE DOORS WOULD NOT OPEN UNLESS THEY THAWED. AGAIN, THIS MADE THE PASSENGER COMPARTMENT DIFFICULT TO ACCESS AND DANGEROUS IN CASE OF AN EMERGENCY. *TR

2004 TOYOTA SIENNA VAN, THE VEHICLE STABILITY CONTROL SYSTEM (VSC) GOES INTO SKID PREVENTION MODE AND AUTOMATICALLY APPLIES THE BRAKES, DISCONNECTS THE ACCELERATOR, AND SELECTS ONE SIDE OR WHEEL TO APPLY BRAKING FORCE TO. THIS HAS THE EFFECT OF CAUSING THE CAR TO SHUDDER, SKID AND MOVE DANGEROUSLY CLOSE TO THE OUTSIDE EDGE OF A CURVE. THIS HAS OCCURRED 15-20 TIMES IN MY CAR SINCE ITS PURCHASE. I HAVE TAKEN IT FOR REPAIR BY THE DEALER THREE TIMES. SOME "RUSTED" PARTS WERE REPLACED THE FIRST TIME. THE NEXT TWO TIMES, I WAS TOLD THE VEHICLE WAS WORKING PROPERLY. THE VSC ACTIVATED AT SPEEDS THAT WERE AT OR BELOW THE SPEED LIMIT AND IN CONDITIONS WHERE NO REALISTIC POSSIBILITY OF A SKD WAS PRESENT. THE PROBLEM IS INTERMITTENT AS I HAVE DRIVEN OVER THE SAME ROADS AT THE SAME OR HIGHER SPEEDS FOR YEARS WITHOUT ACTIVATION OF THE VSC. WHEN IT DOES ACTIVATE IT IS FRIGHTENING, AND IT CAUSES A SIGNIFICANT DANGER OF LOSING CONTROL OF THE CAR OR VEERING OUT OF YOUR LANE. AFTER A PERIOD OF NO ACTIVITY, I HAVE SUDDENLY HAD 7 INCIDENTS IN THE LAST WEEK OCCURRING BETWEEN DEC. 24, 2010 AND JANUARY 2, 2011.THE PROBLEM FIRST AROSE APPROXIMATELY THREE YEARS AGO. THERE HAVE BEEN 4 OR 5 ISOLATED INCIDENTS, BUT NOW THERE HAS BEEN A SERIOUS AND DRAMATIC INCREASE IN THE FREQUENCY OF THE VSC FAILURE. *TR

IN 2008, WE HAD WORK DONE ON THE LIFTGATE OF OUR SIENNA TO REPAIR THE LIFTGATE STRUTS AND MOUNTING BRACKETS. THE LIFTGATE WAS NOT LIFTING ENTIRELY OR IT WOULD LIFT AND THEN UNEXPECTEDLY BEGIN TO LOWER AGAIN. THIS REPAIR WAS DONE UNDER A RECALL FROM TOYOTA AT A TOYOTA DEALERSHIP. AT CHRISTMAS TIME THIS YEAR, I WAS PICKING UP MY SISTER-IN-LAW IN THE BUSY ARRIVALS LINE AT O'HARE. I OPENED THE BACK LIFTGATE FROM INSIDE SO SHE COULD QUICKLY PUT HER SUITCASE IN THE BACK. AS SHE PUT IN HER SUITCASE, THE DOOR BEGAN TO SHUT ON HER. FORTUNATELY, SHE WAS NOT HURT. SINCE THEN, THE LIFTGATE HAS NOT BEEN OPENING FULLY. IT OPENS JUST TO THE EYE LEVEL OF MY HUSBAND AND MYSELF, SO WE RISK BUMPING INTO IT WITH OUR EYES EACH TIME WE PUT SOMETHING IN THE BACK OF THE VAN. WE HAVE TO EXERT QUITE A BIT OF FORCE ON IT TO GET IT TO LIFT ALL THE WAY UP. I CALLED TOYOTA CUSTOMER SERVICE IN CALIFORNIA JUST AFTER THE NEW YEAR TO SEE IF THEY WOULD REPAIR THIS PROBLEM AGAIN, BUT THEY SAID NO--THE REPAIR WAS BEYOND ITS WARRANTY. I EXPLAINED THAT THIS WAS A SIGNIFICANT SAFETY ISSUE, AN ACCIDENT WAITING TO HAPPEN, BUT THEY WERE UNMOVED. THE REPAIR WILL COST CLOSE TO $500. BECAUSE THIS IS A SAFETY ISSUE, AND NOT JUST ONE OF CONVENIENCE, MY HUSBAND AND I FEEL WE WILL HAVE TO PAY TO HAVE THE REPAIR DONE. HOWEVER, SINCE THIS ISSUE WAS ONE THAT WARRANTED A RECALL BEFORE, WE THOUGHT YOU WOULD LIKE TO KNOW ABOUT IT, ESPECIALLY SINCE TOYOTA HAS BEEN MADE AWARE OF IT AND HAS ELECTED NOT TO ADDRESS IT VOLUNTARILY.

THE POWER STRUTS ON THE REAR HATCH OF MY SIENNA WERE RECALLED AND REPLACED BECAUSE THEY WERE NOT HOLDING, AND WERE FALLING DOWN ON PEOPLE. MY HATCH RECENTLY FELL ON ME, EVEN WITH THE NEW PART. AT THE TIME OF THE INCIDENT, I WAS PUTTING THINGS IN MY TRUNK. THE HATCH SLAMMED DOWN, HITTING ME ON MY HEAD. THIS HAS CAUSED HEAD, NECK AND BACK INJURIES. I AM NOW IN MONTH 2 OF PHYSICAL THERAPY AND REHABILITATION. THE NEW STRUTS ARE NOT THAT OLD AND WILL HAVE TO BE REPLACED, AS THIS CONTINUES TO HAPPEN, ESPECIALLY WHEN IT IS COLD. A REPLACEMENT PART FOR A RECALL SHOULD FIX THE PROBLEM, NOT CONTINUE IT. *TR

WE HAVE HAD ISSUES WITH OUR SLIDING DOORS ON OUR 2004 TOYOTA SIENNA LE AWD SINCE WE PURCHASED IT. BOTH DOORS STICK WHENEVER THE TEMP DROPS BELOW FREEZING. THE ONLY WAY TO OPEN THEM AT TIMES IS TO CLIMB INSIDE AND THROW MY 6'0" 240LB BODY INTO IT. EVEN THEN I'VE HAD THEM NOT OPEN. DUE TO THE CONTINUED STRESS PLACED ON THE OUTER HANDLES THE DRIVER'S SIDE REAR FINALLY BROKE OFF. THAT WAS NOT DUE TO ME BEING OVERLY PHYSICAL WITH IT EITHER. THAT ONE WAS PULLED OFF BY MY WIFE, 5'0" 120LBS.ALSO, THE PASSENGER REAR SLIDING DOOR WAS EQUIPPED WITH AN AUTOMATIC DOOR. THE CABLE SNAPPED ON THAT A COUPLE OF MONTHS AGO. THAT DOOR WON'T EVEN OPEN NOW. I UNDERSTAND NORMAL WEAR AND TEAR BUT I BELIEVE THIS GOES BEYOND THAT. HEAVEN FORBID IF WE'RE IN AN ACCIDENT BECAUSE ONE DOOR CAN'T OPEN AND THE OTHER SIDE WILL ONLY OPEN FROM THE INSIDE. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 25 MPH THE TRACTION CONTROL SYSTEM LIGHT ILLUMINATED ON THE DASHBOARD. THE VEHICLE LUNGED FORWARD AND MADE A NOISE, THE BRAKES SURGED AND LOCKED THE WHEELS. THE VEHICLE PULLED TO THE LEFT AND DROVE ACROSS THE YELLOW LINE INTO ON COMING TRAFFIC. THE VEHICLE THEN CONTINUED TO ACCELERATE TO THE RIGHT AND INTO ANOTHER LANE BUT THERE WAS NO TRAFFIC. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER AND THE FAILURE RECURRED 2 TO 3 TIMES ON THE WAY TO THE DEALER. THE DEALER REPLACED THE STEERING ANGLE SENSOR ASSEMBLY. THE FAILURE MILEAGE WAS 80,436 AND THE CURRENT MILEAGE WAS 80,466. UPDATED 02/03/11*LJ UPDATED 03/18/11

THE DRIVER DOOR MAKES A LOAD CLICKING NOISE WHEN YOU OPEN OR CLOSE THE DOOR. THE DOOR DOES NOT OPEN OR CLOSE PROPERLY. I HAVE NOT REPAIRED IT YET BUT HAVE BEEN TOLD IT IS A SPOT WELD THAT HAS FAILED. I ALSO READ ONLINE THAT THIS IS A VERY COMMON PROBLEM ON THE 2004 SIENNA. *TR

POWER SLIDING DOOR FAILURE 2004 SIENNA THE POWER SLIDING DOOR ON MY 2004 SIENNA HAS FAILED 3 TIMES. THE FIRST 2 WERE COVERED UNDER WARRANTY, BUT THE 3RD TIME IS NOT. THIS IS A VERY COSTLY REPAIR AS THE WHOLE DOOR NEEDS TO BE TAKEN APART AND IS ESTIMATED @ $1,400. IT IS ALSO A SAFETY ISSUE AS CHILDREN CANNOT GET OUT BY THEMSELVES IF THEY NEED TO IN A CRASH. I HAVE CONTACTED TOYOTA CORPORATE TO NO AVAIL. MY CASE # [XXX]. NOTHING IN A VEHICLE SHOULD NEED TO BE REPAIRED THREE TIMES!! THERE ARE 1000S OF COMPLAINTS AND ONCE AGAIN TOYOTA WILL NOT DO SOMETHING UNTIL SOMEONE DIES IN A CRASH AS A RESULT OF THIS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO STEER AND THE WHEEL WOULD NOT RETURN TO THE STANDARD POSITION WHEN MAKING A TURN. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE WEATHER WAS COLD AND USUALLY WHEN THE VEHICLE WAS OPERATED BEFORE GIVEN A CHANCE TO WARM UP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THAT THE STABILIZER LINK WAS CORRODED. THE STEERING RACK AND PINION, STEERING GEAR AND LINKAGE OUTER TIE RODS WERE ALSO REPLACED. THE MECHANIC ALSO ADDED POWER STEERING FLUID BUT TO NO AVAIL. THE FAILURE PERSISTED AND THE CONTACT RETURNED TO THE MECHANIC FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE UNDER NHTSA ITEM NUMBER: 10020994 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

THE PASSENGER SIDE POWER SLIDING DOOR (ON MY 2004 LE AWD SIENNA) WAS JAMMED (COULDN'T CLOSE OR OPEN) AFTER MY WIFE DROPPED OFF MY DAUGHTER TO SCHOOL THIS MORNING. WHEN MY WIFE WAS TRYING TO CLOSE THE DOOR MANUALLY, THE LEFT SIDE OF THE DOOR FELT APART AND IT MADE A BIG DENT AND SCRATCHES ON THE BODY ALL OVER. FORTUNATELY, MY WIFE AND MY DAUGHTER DIDN'T GET HURT BECAUSE OF THIS (BUT VERY CLOSE.) I HAD SCHEDULED TO BRING IT TO THE TOYOTA DEALER TOMORROW MORNING TO FIND OUT WHAT WENT WRONG AND WHAT IT WILL COST TO HAVE IT FIXED. ALTHOUGH IT'S ONLY 12 MILES FROM MY HOME TO THE DEALER, BUT IT'S NOT GOING TO BE A EASY TRIP AS I AM ONLY USING ROPES TO HAVE THE BROKEN DOOR BARELY TIDED TOGETHER. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT SEAT BELTS FAILED AND WOULD BECOME JAMMED WHEN RETRACTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DEALER ADVISED THE CONTACT THAT THE SEAT BELTS FOR THE FRONT DRIVER AND PASSENGER SIDES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

AUTOMATIC DOOR STOPPED WORKING. *TR

MY 2004 SIENNA HAS LEAK IN WATER PUMP WITH 66K MILE. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT NOTICED THAT THE PASSENGER SIDE SLIDING DOOR CABLE WAS COVERED WITH RUST CAUSING THE DOOR TO BECOME INOPERABLE. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT THAT THERE WERE NO RECALLS. THE MANUFACTURER WAS INFORMED AND THE CONTACT WAS WAITING FOR A RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 186,000. THE FAILURE MILEAGE WAS APPROXIMATELY 185,950.

WE HAVE A 2004 TOYOTA SIENNA, WHICH WE BOUGHT USED IN SEPTEMBER. IT IS NOW EARLY DECEMBER AND THIS IS THE THIRD DAY IN A ROW THAT WE'VE HAD BOTH REAR SLIDING DOORS FROZEN SHUT. IT'S OBVIOUSLY WINTER HERE AND WE'VE HAD SOME SNOW, BUT I'VE NEVER HAD A PROBLEM WITH A VEHICLE WHERE DOORS ARE FROZEN SHUT ON A CONSISTENT BASIS OVER SEVERAL DAYS. IF WE ATTEMPT TO OPEN ONE OF THE DOORS, THE MOTOR OPENS IT A FRACTION OF AN INCH AND THEN WON'T CLOSE AGAIN COMPLETELY SO THAT WE HAVE TO DRIVE WITH THE DOOR NOT ENTIRELY CLOSED. I DON'T FEEL THAT I CAN HAVE MY CHILD IN THE BACK SAFELY WITH THIS SITUATION, NOT TO MENTION THE INCONVENIENCE OF HAVING TO CLIMB OVER SEATS TO GET IN AND OUT. I WILL NOT TAKE IT ON THE HIGHWAY WITH ANY PASSENGERS FOR FEAR THE DOOR WILL SUDDENLY OPEN ON THE HIGHWAY WITHOUT WARNING. THIS APPEARS TO BE A PROBLEM WITH MANY 2004 SIENNA VANS AND IT SHOULD BE A SAFETY RECALL. *TR

SIENNA REAR LIFT GATE OPENS UP ABOUT 95%, SITS THERE FOR A MOMENT AND THEN CLOSES. THIS IS NO BIG DEAL IF YOU ARE JUST WATCHING IT, BUT IF YOU START TO LOAD OR UNLOAD DURING THE PROCESS THE DOOR WILL HIT YOU IN THE HEAD. THIS HAS HAPPENED TO ME SEVERAL TIMES IN THE LAST FEW WEEKS. I UNDERSTAND THE LIFT GATE STRUTS WERE RECALLED ON MY VEHICLE, SERVICE RECORDS INDICATE THEY WERE REPLACED IN DECEMBER 2008 (I DID NOT OWN THE VEHICLE AT THE TIME. THE SAFETY ISSUE IS PARTLY THE WEEK STRUTS, SEEMS TO FAIL DUE TO COLD TEMPERATURES. THE REAL SAFETY ISSUE IS THAT THERE IS NO WARNING SOUND THAT THE DOOR IS DECIDING TO CLOSE ITSELF. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HINGE WAS FRACTURED YET SHE WAS STILL ABLE TO EXIT THE VEHICLE. THE VEHICLE WAS INSPECTED BY THE DEALER WHO INFORMED THE CONTACT THAT SHE WOULD NEED TO REPLACE THE ENTIRE DOOR OR HAVE IT RE-WELDED TO CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. UPDATED 02/07/11 *BF THE COSUMER STATED SHE OPENED THE DRIVERS SIDE DOOR AND IT MADE IT NOISE AND THEN THE DOOR WOULD NO LONGER OPEN OR CLOSE PROPERLY. THE DEALER INFORMED THE CONSUMER THE HINGE WAS BROKEN. THE HINGE WAS WELDED BACK TOGETHER. UPDATED 03/17/11

DRIVER DOOR DEVELOPED THE "POPPING NOISE" DESCRIBED IN TOYOTA'S WARRANTY ENHANCEMENT IN DECEMBER, 2010 (ALSO DESCRIBED IN TECHNICAL SERVICE BULLETIN NV003-07 REVISED). THERE ARE APPROX. 600,000 VEHICLES AFFECTED BY THIS DEFECT. I JUST PAID $2,141.24 TO MY TOYOTA DEALER TO GET IT REPAIRED, SINCE I COULDN'T SELL THE VEHICLE IN AN UNREPAIRED STATE. WE BOUGHT THE VEHICLE EARLY IN 2004, AND THE EXTENDED WARRANTY WOULD HAVE EXPIRED IN 2009. 2004 OWNERS JUST NOW EXPERIENCING THE PROBLEM WILL HAVE TO PAY FOR REPAIRS FOR A PROBLEM THAT TOYOTA HAS ACKNOWLEDGED. *TR

MY 2004 TOYOTA SIENNA HAS A DEFECTIVE DRIVER'S SIDE DOOR (THE CHECK STRAP INSIDE THE DOOR BROKE OFF THE WIELD); THIS CAUSES THE DOOR TO MAKE LOUD POPPING AND CRACKING NOISES WHEN OPENED OR SHUT, THE DOOR CAN FREEZE IN CERTAIN POSITIONS AND/OR QUICKLY OPEN AT END OF SEQUENCE. TOYOTA KNEW OF HUNDREDS OF SUCH COMPLAINTS, BUT DID NOT DO A RECALL. INSTEAD THEY ALLEGEDLY EXTENDED THE WARRANTY TO 50,000 MILES. I NEVER RECEIVED ANY INFORMATION FROM TOYOTA REGARDING THE POTENTIAL PROBLEM AND IT DOESN'T APPEAR THAT TOYOTA SENT ANY OWNERS SUCH INFO. REGARDLESS, THE PROBLEM DIDN'T SURFACE IN MY VEHICLE UNTIL ABOUT 55,000 MILES AND OR AFTER 5 YEARS FROM PURCHASE. TOYOTA SHOPS CLAIM THEY HAVE TO REPLACE THE ENTIRE DOOR AT A COST OF $2,500, AND TOYOTA WILL NOT COVER THE REPAIR/REPLACEMENT. GIVEN THE COUNTLESS COMPLAINTS FROM TOYOTA SIENNA OWNERS REGARDING THE EXACT SAME PROBLEM, IT IS CLEAR THAT THIS IS A MANUFACTURER'S DEFECT. I DID NOTHING THAT WOULD HAVE CAUSED THE DAMAGE TO THE WIELD, AND THERE WAS NOTHING I COULD HAVE OR SHOULD HAVE DONE TO PREVENT THE WIELD FROM BREAKING. *TR

ACCELERATOR PEDAL PUSHED TO THE FLOOR TO RAPIDLY PASS A TRUCK. WHEN ACCELERATOR WAS RELEASED, IT DID NOT RETURN TO IDLE POSITION BUT STAYED AT FLOOR. FLOOR MAT DID NOT INTERFERE WITH MOVEMENT OF ACCELERATOR. REQUIRED SEVERAL KICKS WITH FOOT TO RELEASE ACCELERATOR PEDAL. DEALERSHIP CLAIMS INCIDENT MIGHT HAVE BEEN CAUSED BY DIRT IN THROTTLE BODY.

MY WIFE PARKED OUR 2004 TOYOTA SIENNA MINIVAN AND OPENED THE REAR LIFTGATE FROM THE CONSOLE ABOVE THE REARVIEW MIRROR. SHE EXITED THE VEHICLE AND WALKED TO THE REAR OF THE VEHICLE. AS SHE TURNED TO THE OPEN REAR AREA THE LIFTGATE DESCENDED AND STRUCK HER, CAUSING HER TO FALL TO THE GROUND AND OPENING A GASH IN HER SCALP THAT BLED PROFUSELY AND REQUIRED THREE STAPLES TO CLOSE. OUR VEHICLE HAD BEEN RECALLED TO ADDRESS THIS ISSUE IN 2008, BUT WE HAVE EXPERIENCED SIMILAR INTERMITTENT AND UNPREDICTABLE INSTANCES SINCE. ALTHOUGH A 2008 RECALL NOTICE CALLS FOR THE REPLACEMENT OF THE STRUTS THAT SUPPORT THE LIFTGATE, AND ALTHOUGH OUR RECORDS SHOW THAT OUR VEHICLE WAS SERVICED UNDER THAT NOTICE, OUR LOCAL TOYOTA DEALER DECLINED TO TAKE ANY ACTION, STATING THAT THEIR SERVICE DEPARTMENT WAS UNABLE TO REPLICATE THE EVENT AND FURTHER STATING THAT HAD THEY BEEN ABLE TO REPLICATE THE EVENT THEIR NEXT STEP WOULD HAVE BEEN TO TRY TO DETERMINE THE CAUSE. THESE RESPONSES ARE INCONSISTENT WITH THE CLEAR DIRECTIONS OF THE 2008 RECALL. ASSUMING THAT THE SERVICING WAS CARRIED OUT IN 2008 UNDER THE 2008 NOTICE, WE DO NOT KNOW WHETHER IT WAS INCORRECTLY PERFORMED, OR WHETHER THE DETERIORATION OF THE STRUTS THAT LED TO THE NOTICE HAS CONTINUED WITH THE REPLACEMENT STRUTS. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR COULD NOT BE OPENED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SLIDING DOOR CABLE ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE DUE TO THE MILEAGE OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 180,000.

BOTH SLIDING DOOR CABLES SNAPPED AND BROKE IN OUR 2004 TOYOTA SIENNA XLE. BECAUSE OF THIS WE ARE UNABLE TO OPEN EITHER OF THE REAR DOORS AT ALL TO OUR MINI VAN THIS IS A SAFETY ISSUE AS OUR CHILDREN HAVE TO CLIMB OVER THE FRONT DRIVER SIDE SEAT IN ORDER TO GET IN AND OUT OF THE VEHICLE. THE DEALERSHIP STATES IT WILL COST $1,500 PER DOOR TO FIX THIS PROBLEM AND ENABLE US TO USE OUR REAR DOORS....MONEY WE UNFORTUNATELY DO NOT HAVE TO FIX THIS! THEY QUOTED $500 PER DOOR TO DISCONNECT THE FAULTY UNITS AND MAKE OUR POWER DOORS MANUAL. I ALSO CONTACTED A NON-TOYOTA REPAIRMAN AND INQUIRE ABOUT THIS...HE CONTACTED MANY SOURCES AND WAS UNABLE TO LOCATE ANY USED PARTS THAT CAN BE USED TO FIX THIS. SO HERE WE ARE WITH OUR TOYOTA AND BECAUSE OF AN OBVIOUS FAULTY SLIDING DOOR SET UP WE ARE UNABLE TO OPEN AND USE EITHER OF OUR REAR DOORS!!! WE SEE THIS AS A MAJOR SAFETY ISSUE AND CONCERN THAT NEEDS TO BE ADDRESSED! FOLLOWING THIS THREAD IT REALLY SEEMS TO BE A MAJOR DEFECT AND SAFETY PROBLEM WITH THE 2004 TOYOTA SIENNAS HTTP://WWW.TUNDRASOLUTIONS.COM/FORUMS/SIENNA/103978-2004-SIENNA-POWER-SLIDING-DOOR-CABLE/. *TR

I HAVE A 2004 TOYOTA SIENNA XLE. THE REAR LIFT GATE SOMETIME DOES NOT PROVIDE ENOUGH SUPPORT AND FALL DOWN AND BUMP INTO PEOPLE'S HEAD CAUSE HEAD INJURY. TOYOTA HAS ISSUED A RECALL AND DID A REPLACEMENT BUT THE NEW PART IS SUB-STANDARD AND FAILED JUST AFTER A YEAR. THEY NEED TO ISSUE ANOTHER RECALL AND PROVIDE A BETTER/LONGER TERM SOLUTION. *TR