2004 Toyota Sienna Complaint Log

DRIVING ON THE FREEWAY, THE VEHICLE ALL OF A SUDDEN STARTED TO BRAKE. I WAS UNABLE TO ACCELERATE AND A BEEPING NOISE STARTED GOING OFF. THIS CONTINUED FOR ABOUT 15 MINUTES. I PULLED OVER, TURNED OFF THE CAR, BUT AS I STARTED DRIVING AGAIN, IT HAPPENED AGAIN. THE DASH SHOWED THE CAR WITH THE SKID MARKS BELOW IT BLINKING AS THIS WAS HAPPENING. I TOOK IT TO A SHOP, BUT THEY WERE UNABLE TO DIAGNOSIS THE PROBLEM. NOW WHEN I MAKE A LEFT TURN OF ANY KIND, THE VEHICLE CONTINUES TO DO THE SAME THING. I HAVE BEEN TRYING TO RESEARCH THE PROBLEM AND FIX IT, BUT UNABLE. THE VEHICLE HAS BEEN SITTING IN MY GARAGE SINCE THE MIDDLE OF OCT. *TR

THE FRONT PASSENGER SEAT BELT GOT STUCK IN LOOSE CONDITION SO IT IS UNSAFE FOR ANYONE TO SIT IN THE FRONT PASSENGER SEAT. *TR

SPARE TIRE SUPPORT RUSTED AND SPARE TIRE FELL INTO ROAD.

THE METAL CORD THAT IS PART OF THE AUTOMATIC DOOR MECHANISM FRAYED. THIS MORNING, THE DOOR WOULD TRY TO AUTO CLOSE BUT IT GOT HUNG UP AND RETURNED TO FULL OPEN POSITION. WE TURNED OFF THE AUTOMATIC DOOR FEATURE AND ATTEMPTED TO MANUALLY CLOSE THE SLIDING DOOR. WHEN MY HUSBAND TRIED TO CLOSE IT MANUALLY, THE ROLLERS IN THE TRACK HIT THE DAMAGED PART IN THE WIRE, THE SLIDE PUSHED OUT OF THE TRACK BREAKING THE WINDOW OUT THAT IS POSITIONED JUST IN FRONT OF THE TRACK THAT THE SLIDE ROLLS IN. THE SLIDING DOOR WAS HANGING OFF THE VEHICLE IN A 45 DEGREE ANGLE AND THE DRIVER SIDE REAR QUARTER WINDOW WAS SHATTERED ALL OVER INSIDE AND OUTSIDE OF THE VAN. MY HUSBAND AND I BOTH GOT CUTS ON OUR HANDS FROM BROKEN GLASS WHILE WE PUT THE SLIDING DOOR BACK ON ITS TRACK AND COVERED THE WINDOW OPENING TO PROTECT IT FROM THE WEATHER. THERE IS GLASS IN MY BABY'S CAR SEAT, STROLLER, AND BACK SEAT WHERE MY OLDER CHILDREN NORMALLY SIT. AFTER I PURCHASED THE SIENNA I CHECKED THE REVIEWS ONLINE AND THIS FRAYED WIRE ON THE AUTOMATIC DOORS SEEMED TO BE A RECURRING PROBLEM THAT TOYOTA HAS KNOWN TO BE A DEFECT BUT HAS NOT ISSUED A RECALL FOR BECAUSE NO INJURIES HAVE BEEN REPORTED. I WAS VERY THANKFUL THAT MY CHILDREN WEREN'T IN THE VEHICLE AT THE TIME THAT THIS ALL OCCURRED BECAUSE WHOEVER WAS IN THE BACK SEAT AS WELL AS IN THE CAR SEAT NEAR THE SLIDE DOOR WOULD HAVE BEEN HURT BY THE SHATTERED GLASS. I CALLED THE LOCAL TOYOTA DEALERSHIP AND I WAS TOLD THAT THIS IS NOT AN ISSUE THEY SEE OFTEN AND ALL THE REVIEWS I READ ONLINE WERE FALSE. I WAS TOLD I WOULD HAVE TO BRING IT IN TO THE DEALERSHIP TO ASSESS THE DAMAGES AND REPAIR IT AT MY EXPENSE. WE HAVE NO OPTION BUT TO LEAVE THE AUTOMATIC DOOR FEATURE TURNED OFF AND USE THE DOOR MANUALLY NOW THAT MY HUSBAND HAS BEEN RETURNED TO ITS TRACK. THE GLASS WILL BE REPLACE AT OUR EXPENSE ON 9/19/14. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR EMITTED A LOUD NOISE WHEN OPENING AND CLOSING. THE CONTACT INSPECTED THE DOOR AND FOUND THAT THE WELDED AREA WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE IN REVERSE, THE VEHICLE MOVED FORWARD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE BUT FAILED. THE CONTACT STATED THAT THE VEHICLE WAS STUCK IN SECOND GEAR EVEN THOUGH THE INSTRUMENT PANEL READ THAT THE VEHICLE WAS IN PARK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. UPDATED 10/09/14*LJ

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V429000 (POWER TRAIN). THE CONTACT STATED THE VEHICLE WAS SEEN BY THE DEALER FOR REPAIRS. THE CONTACT STATED THAT WHEN ATTEMPTING TO START THE IGNITION, THE VEHICLE WOULD NOT START. THE VEHICLE WAS EVENTUALLY ABLE TO START AND TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 20 MPH, THE VEHICLE AUTOMATICALLY SHIFTED INTO REVERSE WHEN THE CONTACT APPLIED THE ACCELERATOR PEDAL. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE BACKWARDS AND ENGAGE THE EMERGENCY BRAKE IN ORDER TO SHIFT THE VEHICLE INTO PARK. THE DEALER STATED THAT THERE WAS A FRACTURED CABLE LINKAGE. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

I AM HAVING PROBLEM WITH TOYOTA MOTORS SALES, U.S.A., INC. SERVICE. TOYOTA ISSUED AN IMPORTANT SAFETY RECALL #A9E BACK IN 2010 ABOUT A SPARE TIRE CARRIER CABLE. THE REMEDY FOR IT WAS APPLIED TO MY CAR ON 10/26/2010 AT MILLER TOYOTA IN MANASSAS, VA. I THOUGHT IT WAS OVER. IN JUNE 2014 I RECEIVED ANOTHER SAFETY RECALL NOTICE #E1S (INTERIM NOTICE) ABOUT THE PREVIOUS INADEQUATE REMEDY PROCEDURE AND I WAS TOLD TO RETURN MY VEHICLE BACK TO THE DEALER FOR AN ADDITIONAL INSPECTION. I VISITED MILLER TOYOTA IN MANASSAS, VA ON 08/05/2014 AND THEY SIMPLY RELOCATED THE SPARE TIRE FROM UNDER THE FLOOR AREA TO THE LUGGAGE COMPARTMENT AS A TEMPORARY SOLUTION UNTIL THE NEW REMEDY WILL BE AVAILABLE. IT IS FEBRUARY 2015 NOW. I AM STILL DRIVING MY CAR WITH THE STINKY SPARE TIRE IN THE LUGGAGE COMPARTMENT FOR SIX MONTHS. BESIDE THE ISSUE I HAVE BECAUSE OF THE TECHNICIAN MISTAKE - HE PUT THE TIRE TO THE RIGHT SIDE (SHOULD BE ON THE LEFT SIDE PER THE INSTRUCTION) AND BENT AND STAINED THE INTERIOR PANEL - I CANNOT USE THIS COMPARTMENT AT ALL FOR LUGGAGE AND CAN NOT STOW THE REAR SEATS TO MAKE THE CAR FLOOR FLAT AS I NEEDED. I CALLED TOYOTA AT 877-957-9847 THREE TIMES (10/17/2014; 11/20/2014; 01/20/2015). I HAVE A CASE #[XXX] FOR REFERENCE WHERE THEY RECORDED MY CALLS. NOBODY WHOM I TALK TO DURING THESE CALLS KNEW WHEN THIS REMEDY WILL BE RELEASED FOR ACTIONS AND WHAT ITS STATUS WAS AT ALL. NOBODY IN TOYOTA WAS CARE ABOUT MY INCONVENIENCE DURING THE DRIVING. I NOTIFIED THE MILLER TOYOTA MANAGER ABOUT THE PANEL DAMAGES RIGHT AWAY BUT NOT SURE HE WILL REMEMBER WHAT HAPPENED WHEN I WILL APPEAR FOR THIS NEW REMEDY COMPLETION. IT IS TIME FOR TOYOTA TO ACT WITH REPAIR AND IT IS TIME FOR MORE VALUABLE COMPENSATE TO MY INCONVENIENCE THAN "JUST APOLOGIZE". PLEASE, HELP ME TO BRING A RESPONSIBLE PARTY TO ACTIONS. THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER ASSEMBLY RECALL. *SMD THE CONSUMER STATED WHEN HE LOOKED UNDER THE VEHICLE, HE DISCOVERED THE ASSEMBLY WAS BADLY CORRODED. THIS OCCURRED DESPITE THE FACT, HE HAD TAKEN THE VEHICLE TO THE DEALER ON MULTIPLE OCCASIONS, SINCE 2010, AND THEY USUALLY RECOMMENDED $2000 TO $4000 WORTH OF UN-NEEDED REPAIRS, WHILE IGNORING A CLEARLY VISIBLE SAFETY ISSUE. *JB

TL * THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR HINGE RESISTER FAILED AND CAUSED THE DOOR TO SWING FULLY OPEN. THE DEALER STATED THAT THE ENTIRE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

THE DASH HAS MANY LARGE AND SMALL CRACKS. IF THE AIRBAG DEPLOYS, THE DASH PIECES WOULD CREATE A SAFETY HAZARD. TOYOTA CLAIMS THAT THIS IS NORMAL WEAR DUE TO HEAT. OLDER MODELS DO NOT HAVE THIS PROBLEM. MINI VANS ARE PRIMARILY USED TO TRANSPORT CHILDREN. I FEAR THAT AN AIRBAG DEPLOYMENT WOULD CAUSE SMALL AND LARGE CHUNKS OF PLASTIC TO ACT AS DANGEROUS PROJECTILES THAT WOULD INJURE THE DRIVER AS WELL AS THE PASSENGERS. *TR

ON CLEAR, DRY PAVEMENT AT MODERATE (50MPH -60 MPH) HIGHWAY SPEEDS, THE TRACTION CONTROL HAS UNEXPECTEDLY ENGAGED. THIS HAS OCCURRED MULTIPLE TIMES ON BOTH SLIGHT BANKING TURNS AND ON STRAIGHT SECTIONS OF ROADWAY. PREVIOUS TO EACH INCIDENT THE VEHICLE WAS UNDER PREDICTABLE DRIVER CONTROL WITH NO SUDDEN STEERING CHANGES; YET THE TRACTION CONTROL ACTIVATED CAUSING SUDDEN BRAKING, DIFFICULTY STEERING, AUDIBLE ALARM SOUNDS, AND DASHBOARD TRACTION CONTROL LIGHT ILLUMINATION. THE VEHICLE IS DIFFICULT TO CONTROL DURING THE 5- 10 SECOND DURATIONS. CONTINUED SAFE DRIVING CAN ONLY BE DONE BY MANUALLY DISENGAGING THE TRACTION CONTROL SYSTEM. I NOTE THAT TIRES WERE RECENTLY REPLACED AND FRONT END WHEEL ALIGNMENT WAS PERFORMED. *TR

FAN BELT STARTED SQUEALING UPON ENGINE START, TOOK TO DEALER AND REPLACED SERPENTINE BELT. SEVERAL MONTHS LATER GROANING NOISE STARTED COMING FROM ENGINE, SUSPECTED MISALIGNED BELT OR BAD PULLEY. TOOK VEHICLE TO THE DEALER AND THEY FOUND WEAR ON THE EXTERIOR OF THE TIMING BELT COVER CAUSED BY THE PARTIAL SEPARATION OF THE CRANKSHAFT PULLEY. SEVERAL REPORTS ONLINE OF OWNERS EXPERIENCING THIS PROBLEM WITH TOYOTAS. CHECKED WITH DEALER AND TOYOTA CUSTOMER SERVICE AND THEY CLAIM MY VIN IS NOT COVERED BY THE RECALL THEY ISSUED IN 2011 FOR THE VERY SAME FAILURE I AM EXPERIENCING (11V539000). HOW IS IT POSSIBLE THAT A KNOWN DEFECT IN THEIR VEHICLES CAN BE EXCLUDED BECAUSE THEIR EXPERTS HAVE MADE THE DETERMINATION THAT THE "CAUSE" WAS A PROBLEM AT ONE FACTORY OR PART SUPPLIER WHEN OTHER OWNERS THAT DON'T FALL INTO THE SPECIFIC PARAMETERS HAVE HAD THE VERY SAME PROBLEM AND WERE FORCED TO PAY FOR REPAIRS OUT OF POCKET? *TR

CAN NOT CLOSE REAR SLIDING DOOR OR DRIVER IT HAS 2 LATCHES THE FRONT ONE LOCKS AND THE REAR ONE DOES NOT BECAUSE OF THE WELD BRAKING LOOSE ALSO THE REAR HATCH DOOR WHERE THE LATCH HOLDS ON THE BRACKET THE WELD CAME LOOSE CAN NOT KEEP DOOR CLOSED I TOOK IT THE DEALER AND THEY SAID THAT NO RECALL HAS BEEN ON FILE. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR EXHIBITED AN ABNORMAL NOISE WHEN OPENED. IN ADDITION, THE WELD BECAME FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

THE DRIVER SIDE SEATBELT TWISTS AND GETS STUCK IN THE BEZEL. THIS HAS HAPPENED SEVERAL TIMES AND I HAVE BEEN ABLE TO FIX IT AFTER WORKING ON IT FOR A FEW MINUTES BUT TODAY IT HAPPENED AGAIN AND I WAS UNABLE TO FIX IT AND AM FORCED TO DRIVE WITHOUT A DRIVERS SEATBELT!!! I HAVE ONLY OWNED THIS CAR FOR THREE WEEKS AND HAVE HAD THIS SEAT BELT GET STUCK AFTER NORMAL USE AT LEAST 6 TIMES. *TR

THE DRIVER'S SIDE SEATBELT GETS FOLDED UP AND CANNOT RETRACT. THIS WAS A SAFETY ISSUE BECAUSE I HAD TO DRIVE WITH NO EFFECTIVE SEATBELT UNTIL I COULD GET HOME AND FIX IT. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. ONCE I TOOK IT TO GET FIXED BUT RECENTLY I LEARNED HOW TO FIX IT MYSELF. THIS REQUIRED TOOLS AND ABOUT 30 MINUTES TO COMPLETE. IF THIS HAPPENS AGAIN WHEN I AM NOT AT HOME OR DON'T HAVE TIME TO FIX IT, I'LL BE IN THE SAME UNSAFE SITUATION AGAIN. PLEASE ISSUE A RECALL. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHEN OPEN OR CLOSE THE DRIVER SIDE FRONT DOOR, THERE IS A LOUD POPPING SOUND. THE WELD-ON HINGE BETWEEN THE DOOR AND THE BODY IS BROKEN. TOYOTA DEALERSHIP INFORMED US THAT THE PROBLEM WILL DETERIORATE IN THE COMING DAYS. THE DOOR WILL SWING FREELY WHEN OPEN, POTENTIALLY HIT PEOPLE AND OTHER CARS NEAR BY. THE WINDOW ON THE DOOR MAY GET STUCK AND NOT ABLE TO BE OPENED OR CLOSED. TOYOTA WAS AWARE OF THIS PROBLEM AS EARLY AS 2007. IT ISSUED TWO WARRANTY EXTENSIONS BUT TOLD THE OWNERS TO KEEP THE WARRANTY LETTER IN FILE IF THE PROBLEM DID NOT OCCUR. I FOLLOWED TOYOTA'S INSTRUCTION AND KEPT MY WARRANTY EXTENSION IN FILE SINCE THE SYMPTOM IN MY CAR DID NOT OCCUR AT THE TIME. HOWEVER, WHEN THE PROBLEM DID OCCUR LAST MONTH, TOYOTA REFUSED TO HONOR IT, CLAIMING THE WARRANTY HAS EXPIRED AND I AM NO LONGER COVERED. THEY DID OFFER $350 TOWARDS THE REPAIR BUT I WOULD LIKE TO GET YOUR HELP TO COVER THE FULL REPAIR COST. THIS IS A CRYSTAL CLEAR CASE OF A PROBLEM CAUSED BY AN INHERIT MANUFACTURE DEFECT. TOYOTA SHOULD HAVE ISSUED AN UNCONDITIONAL RECALL AND FIXED IT FOR ALL IMPACTED CUSTOMERS BECAUSE OF ITS SAFETY CONSEQUENCES. INSTEAD, THEY KEPT EXTENDING THE WARRANTY, HOPING OLDER CARS EXPIRES BEFORE THIS PROBLEM WAS UNCOVERED. PLEASE NOTE THAT THIS IS A WELL KNOWN PROBLEM AND OTHER SIENNA CUSTOMERS HAVE DESCRIBED THE SAME PROBLEM AND SYMPTOMS THAT MY DEALERSHIP DESCRIBED (SEE HTTPS://WWW.FACEBOOK.COM/PAGES/TOYOTA-SIENNA-VAN-DOOR-WELD-ISSUE-CREATING-POPPING-NOISE/101820339938012)

WHILE EXITING A PARKING LOT, CAR STALLED. IMMEDIATELY, THERE WAS A SMELL OF GAS AND GAS WAS LEAKING ON THE GROUND. CAR WOULD NOT RESTART. WHEN WE GOT IT REPAIRED, THE MECHANIC SAID HE DISCOVERED THE "FUEL LINE QUICK CONNECT" DISCONNECTED. HE ASKED IF WE HAD ANY RECENT WORK DONE ON THE CAR AND I REPLIED NO. *TR

THE PASSENGER SIDE SLIDING DOOR OF MY TOYOTA 2004 SIENNA LE SUDDENLY COULD NOT CLOSE SUDDENLY. THE POWER CLOSING TRIES AND THEN REVERSES TO OPEN. I FOLLOWED THE MENU INSTRUCTION TO TURN OFF THE POWER DOOR AND TRIED TO CLOSE IT MANUALLY BUT FAILED. IT WON'T MOVE AT ALL. I SPREAD SOME LUBRICANT AND WAS ABLE TO MAKE IT CLOSE ABOUT 1/5. SO I CALLED THE DEALER AND WAS TOLD THERE WAS NO RECALL. I THEN CALLED TOYOTA DIRECTLY AND WAS TOLD THAT THERE WAS AN "ENHANCED WARRANTY" FOR 9 YEARS/120K MILES. BUT MINE IS EXPIRED SINCE IT WAS BOUGHT 11/2003 EVEN THOUGH IT HAS ONLY 58400 MILES ON IT. I HAD IT FIXED NOW BY A TOYOTA DEALER FOR ABOUT $1352. I SEARCHED ON LINE AND FOUND A LOT OF PEOPLE HAVE THE SAME PROBLEM. SOME COULD NOT OPEN THE DOORS. BUT THE CAUSE IS THE SAME. IT IS NOT JUST LIMITED TO 2004 MODEL. IT CERTAINLY A SAFETY ISSUE AND TOYOTA SHOULD RECALL AND FIX AT ITS COST. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ABOUT A MONTH AGO, WHILE TRYING TO OPEN THE PASSENGER SIDE POWER SLIDING DOOR ON OUR 2004 SIENNA FWD XLE, THE CABLE SNAPPED WHEN THE DOOR WAS HALF WAY OPEN, RENDING THE DOOR INOPERABLE. TOOK US A GREAT DEAL OF EFFORT TO DISENTANGLE PART OF THE BROKEN CABLE CLEAR OF THE EXTERIOR SLIDER TRACK. FORTUNATELY AFTER TURNING OFF THE POWER SLIDER SWITCH UNDER THE DASH, THE DOOR COULD BE CLOSED MANUALLY. WE ARE OUT OF LUCK AS FAR AS TOYOTA WARRANTY ENHANCEMENT IS CONCERNED, EVEN THOUGH OUR VAN HAS VERY LOW MILEAGE FOR ITS AGE. TOYOTA REFUSED TO OFFER ANYTHING HELPFUL WHEN I CONTACTED THEM, AND A LOCAL DEALER QUOTED ME OVER THREE THOUSAND DOLLAR PARTS AND LABOR FOR THE REPAIR! IT IS A SERIOUS SAFETY ISSUE! WE WERE JUST LUCKY THAT THE DOOR COULD BE CLOSED MANUALLY AFTER THE CABLE BROKE, NOT SUBJECTING MY FAMILY TO HAVING TO TRAVEL IN A VEHICLE WHOSE DOOR BECAME INOPERABLE SUDDENLY, DUE TO A WIDELY PUBLICIZED, CORRECTABLE DEFECT OF A MAJOR POWER COMPONENT. TOYOTA CAN DO MORE FOR ITS UNLUCKY CUSTOMERS THAN FEEDING THEM UNHELPFUL PLATITUDES ABOUT SUCH A COSTLY COMPONENT FAILURE. *TR

THE FRONT DOORS ON SIENNAS HAVE A WELL KNOWN PROBLEM OF WELDS FAILING IN THE DOOR OPENING MECHANISM. TOYOTA RECOGNIZED THIS AND EXTENDED THE WARRANTY ON THE DOOR HARDWARE FOR 5 YEARS 100K MILES. I HAD BOTH MY FRONT DOORS FIXED UNDER THIS EXTENDED WARRANTY. IT WAS KNOWN AT THE TIME (NOT TO ME) THAT THIS WAS ANOTHER TEMPORARY FIX AS THIS IS A DESIGN FLAW THAT TOYOTA KNEW ABOUT BUT DID NOT TRY TO ADDRESS WITH A PERMANENT SOLUTION OR AN OVERALL PRODUCT RECALL. AND, THEY APPARENTLY HAVE GOTTEN AWAY WITH THAT DUE TO THE NUMBER OF OWNERS THAT HAVE NOT GOTTEN THEIR DOORS FIXED. THE PROBLEM IS THAT WHILE THERE IS JUST A "POPPING" SOUND DUE TO THE FAILURE OF THE WELDS RIGHT NOW, IT MAY LEAD TO A SITUATION WHERE THE DOORS WILL EITHER NOT OPEN OR OPEN WITHOUT ANY CONTROL AS THEY'D BE HELD BY THE HINGES ONLY. EITHER SITUATION PRESENTS THE OWNERS WITH INHERENT DANGERS- ONE FROM NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY AND THE OTHER WHERE A DOOR COULD OPEN SUDDENLY AND INJURE ANYONE NEAR THE VEHICLE WHEN BEING OPENED. I DID REGISTER MY COMPLAINT WITH THE DEALER AND TOYOTA WHO BOTH TOLD ME THAT ANY INSPECTION OR REPAIR WAS SOLELY THE RESPONSIBILITY OF ME (THE ORIGINAL) OWNER OF THE VEHICLE. MY TOYOTA CASE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE AUTOMATIC SLIDING DOOR FAILED TO OPEN AND THE WIRES WERE CORRODED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 197,000.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS AND LIFTGATE BECAME INOPERABLE. THE FAILURE OCCURRED RANDOMLY AND THE DOORS LOCKED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO LOCAL DEALER (TOYOTA OF COLCHESTER) WHERE IT WAS DIAGNOSED THAT THE CABLE AND DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE EXCEEDED THE MILEAGE ALLOWED TO REMEDY THE VEHICLE PER AN IN-HOUSE RECALL. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 230,000.

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/12/15*CN

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE STEERING BECAME DIFFICULT AT TIMES. IT WAS ALMOST LIKE LOSING YOUR POWER STEERING FROM TIME TO TIME. INTERMEDIATE STEERING SHAFT WAS REPLACED WHICH CORRECTED THE PROBLEM. *JS

BACKING UP IN REVERSE, UNABLE TO PUT CAR INTO DRIVE, NEUTRAL, OR PARK. CAR WOULD ONLY MOVE IN REVERSE SHUT CAR OFF, WAS UNABLE TO RESTART CAR DUE TO BEING STUCK IN REVERSE. VEHICLE TOWED TO DEERFIELD BEACH DEALERSHIP. DEALER DIAGNOSED SHIFTER CABLE BROKE. ADDRESSED THIS COMMON SAFETY FAILURE WITH SERVICE MANAGER. SERVICE MANAGER SAID NO SERVICE BULLETIN EXITS FOR THIS PROBLEM. WE KNOW IT IS A COMMON FAILURE BECAUSE WE KNOW OTHER PEOPLE THAT HAVE EXPERIENCED THE SAME PROBLEM IN THEIR SIENNA. THE TOW TRUCK DIVER STATED IT IS A COMMON FAILURE. PARTS DEPARTMENT KNOWS ABOUT THIS FAILURE. LOCAL DEALERSHIPS CARRY PART IN STOCK. WAS UNABLE TO RESOLVE THIS SAFETY ISSUE WITH SERVICE MANAGER. TOYOTA DOESN'T SEEM TO WANT TO ADDRESS THIS SAFETY FAILURE. *TR

STEERING BECAME VERY JERKY AND TIGHT WHILE DRIVING VAN WITH FAMILY. PROBLEM GOT WORSE OVER THE COURSE OF 2 DAYS AND I HAD TO STOP DRIVING THE VEHICLE BECAUSE IT BECAME DANGEROUS. MECHANIC TOLD ME IT WAS PROBLEM STEERING INTERMEDIATE SHAFT. *JS

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE TRACTION WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. ..UPDATED 12/02/14 *BF THE DEALER ATTEMPTED TO FIX THE VEHICLE THREE TIMES. UPDATED 01/13/15

THE DRIVER SIDE SEATBELT GETS JAMMED AND CANNOT BE USED. THIS HAS HAPPENED MULTIPLE TIMES AND RENDERS THE VEHICLE UNUSABLE. *JS

I HAD A FLAT TIRE. I WAS TRYING TO USE SPARE TIRE STORED UNDER THE CAR. I WAS ABLE TO LOWER THE SPARE TIRE AND REMOVE THE SPARE USING THE HOIST BUT AFTER REMOVING THE TIRE, I TRIED TO RETRACT THE CABLE BACK HOLDING THE SPARE TIRE THEN IT GOT STUCK, I WAS ABLE TO TURN THE LEVER BUT THE CABLE WOULD NOT RETRACT. SO I HAVE ABOUT 2 FEET OF CABLE WITH 2 X 5 INCHES OF METAL, WHICH HOLDS THE SPARE, DANGLING UNDER THE CAR. I WAS ABLE TO LOOP THE CABLE AND TIE IT ON AS PIECE OF METAL UNDER THE CAR, BUT I HAVE TO GO UNDER THE CAR TO THIS. THIS IS THE FIRST AND ONLY TIME I USE THE SPARE TIRE FOR THIS CAR. THE SHOP I BROUGHT CAR TO SAID IT WAS RUSTED AND NEEDS TO BE REPLACED. *TR

WHEN STARTING FROM 1-25 OR SLOWING DOWN TO 25 FROM 35 THERE IS JERK AND VAN MOVES FORWARD EVEN IF BRAKE HAS BEEN APPLIED. *JS

DRIVER'S DOOR CHECK BROKEN LOOSE FROM A SPOT WELD ON 2004 SIENNA XLE VAN. TOYOTA ISSUED A TECHNICAL SERVICE BULLETIN, NV003-07 REVISED ON IT. TOYOTA WILL ONLY FIX IT FOR 5 YEARS OR 100,000 MILES. BECAUSE IT IS A STRUCTURAL DEFECT IT SHOULD BE COVERED BY THEIR LIFETIME WARRANTY. THE REMEDY IS TO REPLACE THE ENTIRE DOOR. .. ...UPDATED 10/01/15*BF

STARTING FROM A STOP AND ACCELERATING UP TO APPROX 20 MPH, ABS TRACS VSC LIGHTS ILLUMINATED WITH BEEPING ALERT, AND ACTIVATION OF BRAKES CAUSING A SUDDEN DECELERATION. THE ROAD WAS DRY, LEVEL PAVEMENT, NO ICE, NO GRAVEL, DRIVING STRAIGHT AND THE BRAKES WERE NOT BEING APPLIED. THERE WERE NO CONDITIONS THAT WOULD NECESSITATE THE TRACTION CONTROL. AS THE BRAKES WERE NOT BEING APPLIED AT THE TIME OF THE INCIDENT, THE REAR BRAKE LIGHTS WOULD NOT HAVE ILLUMINATED. THEREFORE, ANY DRIVER BEHIND OUR VEHICLE WOULD NOT HAVE BEEN ALERTED TO THE SUDDEN DECELERATION WHICH COULD HAVE RESULTED IN A COLLISION. FORTUNATELY THIS WAS NOT THE CASE. THIS IS THE 2ND TIME THAT THIS ISSUE HAS OCCURRED WITH THIS VEHICLE. THE FIRST WAS IN NOV. 2007 (46000 MILES IN THE VEHICLE). TOYOTA SERVICE WAS NOT ABLE TO FIND A FAULT, NO CODES STORED AND NOT ABLE TO REPLICATE AT THAT TIME. THEY SAID THAT THEY WOULD HAVE A CORPORATE CONTACT GET IN TOUCH WITH ME. I NEVER HEARD FROM THEM. NOTHING WAS RESOLVED. THERE ARE AT LEAST TWO TSBS RELATED TO THE VSC ISSUE (TSB BR004-03 AND BR008-04). NEITHER WAS IMPLEMENTED. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S DOOR HINGE FAILED TO KEEP THE DOOR OPEN WHEN GETTING IN AND OUT OF THE VEHICLE. THE FAILURE CAUSED THE DOOR TO CLOSE OR SWING OPEN ABRUPTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000. UPDATED 5/26/15*CN

ON MY 2004 SIENNA LE THE DRIVER SIDE DOOR CHECK HAS BROKEN AND AS A RESULT THE POWER WINDOW WILL ONLY GO DOWN APPROXIMATELY HALFWAY. I HAVE SINCE LEARNED THAT THIS WAS DUE TO A KNOW DEFECT BY TOYOTA THAT THEY COVERED FOR 5 YEARS. THIS DEFECT IS RELATED TO THE STRUCTURAL INTEGRITY OF THE VEHICLE AS IT HAS TO DO WITH WELDING FAILURES IN THE DOOR HINGE SYSTEM ITSELF. THIS SHOULD BE A VEHICLE LIFETIME RECALL. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR SPRING BECAME FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THE DOOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,855.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 5 MPH, THE REAR PASSENGER SIDE WINDOW WAS ACTIVATED AND THE WINDOW FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. UPDATED 09/01/2015*LJ UPDATED 9/24/15*JS

THE FRONT OF THE DOOR LATCHED JUST FINE. THE BACK OF THE DOOR STOPPED LATCHING ABOUT A WEEK AGO LEAVING THE DOOR OPEN LIGHT ON ALL THE TIME. I POKED AROUND A BIT AND DISCOVERED THE REAR LATCH ON THE DRIVER'S SIDE SLIDING DOOR WAS LOOSE INSIDE THE DOOR. SINCE I HAD TO TAKE THE VAN TO THE DEALER FOR A RECALL REPAIR ANYWAY I ASKED THEM TO TAKE A LOOK AT THE DOOR. *JS

2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO DOOR WELD RECALL PROBLEMS. *SMD THE CONSUMER STATED FOR MORE THAN 3 YEARS, HE HAS BEEN HEARING A POPPING NOISE COMING FROM THE DRIVER SIDE DOOR. TOYOTA WAS AWARE OF THE PROBLEM AND INITIATED A WARRANTY ENHANCEMENT PROGRAM FOR THE DEFECTIVE DOOR WELD FOR THE 2004-2006 SIENNA'S, BUT ONLY IF THEY WERE 5 YEARS/100K MILES. THE CONSUMER STATED THE PROBLEM STARTED WITH HIS VEHICLE IN 2010, WHEN THE VEHICLE WAS ALREADY 6 YEARS OLD. TOYOTA ISSUED A TECHNICAL BULLETIN, BUT REFUSED TO ISSUE A RECALL. RE-WELDING THE FAILURE POINTS WAS NOT RECOMMENDED AS THEY WERE PRONE TO FAIL AGAIN. *JB

DUE TO A FAILURE IN THE MOONROOF SYSTEM IN THE VEHICLE (RUBBER SEAL AND TWO DRAINS ON EITHER SIDE), RAIN WATER SEEPED INTO THE AIR BAG SYSTEM RESULTING IN MOLD-BUILD UP AND SERIOUS DAMANGE TO THE VEHICLE AND POSSIBLE MALFUNCTION OF THE AIR BAGS AND BREATHING OF DANGEROUS MOLD/FUNGI. ALL THE PASSENGERS IN THE VEHICLE GOT NAUSEOUS IN 1-HOUR JOURNEY AND THE FUTURE CONSEQUENCE OF SUCH FUNGI BUILD UP AND POTENTIAL FAILURE OF THE AIR-BAG COULD BE LIFE THREATENING. *TR

I LOVE THIS VEHICLE, BUT THE DRIVERS SIDE SEATBELT PERIODICALLY STICKS. I'VE TRIED PULLING MORE BELT OUT, OFTEN RUNNING OUT OF BELT AND NOT BEING ABLE TO GET UNSTUCK INITIALLY. SOMETIMES THE BELT HAS FOLDED OVER, BUT NOT IN ALL INSTANCES. I HAVE OFTEN HAD TO USE NEEDLE NOSE PLIERS TO GRIP, PULL AND/OR FLIP THE BELT OVER IF FOLDED. OFTEN THIS TAKES 10 MINUTES TO CORRECT. THIS HAS HAPPENED WHEN I'M NOT AT HOME, AND I'VE HAD TO DRIVE HOME WITH NO SEAT BELT. THIS IS A CONSISTENT PROBLEM, AND ONE MY TUNDRA, AVALON AND ECHO DO NOT EXPERIENCE. I AM AN AVID TOYOTA OWNER, STILL OWNING 3 OF 4 I'VE BOUGHT. TOYOTA SHOULD RESOLVE THIS ISSUE AS IT SEEMS FROM THE ONLINE COMMUNITY THAT SEAT BELTS 'LOCKING' IS A PERSISTENT ISSUE. *TR

WHILE DRIVING 55 MPH ON A STRAIGHT STRETCH OF ROAD, THE CAR CAREENED TO THE RIGHT AND THE AUTOMATIC BRAKING SYSTEM SUDDENLY BECAME ENGAGED AND OUR CAR WAS FORCED TO STOP ON THE SIDE OF THE ROAD. AFTER TURNING OFF THE CAR AND RESTARTING, THE PROBLEM APPEARED TO BE A SINGULAR INCIDENT. HOWEVER, ABOUT ONE YEAR LATER, ON MARCH 27TH, 2015 A SIMILAR OCCURRENCE HAPPENED BUT AT ONLY 25 MPH. THE CAR, HOWEVER, WAS NOT DRIVABLE. AFTER DRIVING ABOUT 25 FEET, THE TRACTION LIGHT CAME ON, THE SIGNAL SOUNDED AND THE CAR BRAKES BEGAN TO PUMP AS THOUGH THE CAR WAS SKIDDING. AS THE CAR SLOWED ALMOST TO A STOP, STEPPING ON THE BRAKE MANUALLY STOPPED THE SIGNAL AND THE LIGHT , AS WELL AS, THE ABS SYSTEM TEMPORARILY ALLOWING THE CAR HAD DRIVEN A SHORT DISTANCE. AFTER ANOTHER 25 FEET, THE TRACTION LIGHT WENT ON AGAIN, THE WARNING BELL WENT OFF AND THE ABS SYSTEM WAS ACTIVATED AGAIN. THIS CONTINUED FOR A SIGNIFICANT DISTANCE BEFORE I DETERMINED THAT THE CAR COULD NOT BE DRIVEN WITHOUT A SIGNIFICANT ACCIDENT OCCURRING. UNFORTUNATELY IN THE FIRST INCIDENT, WE WERE ALMOST STRUCK FROM BEHIND BY A CLOSELY FOLLOWING VEHICLE. IN THE SECOND CASE, THE SAME NEARLY OCCURRED AS I TRIED TO EXIT ONTO A ROADWAY. *TR

ON THE DAY I PURCHASED THIS (USED) VEHICLE, I NOTICED THAT THE DRIVER'S SIDE SEATBELT WOULD NOT RETRACT. AFTER EXAMINING THE SEAT BELT I NOTICED THAT IT HAD FOLDED IN ON ITSELF AND WAS JAMMED AT THE SITE OF WHERE IT RETRACTS. I COULD SEE THAT BELT WAS NOT ONLY FOLDED ON ITSELF FROM THE OUTSIDE, BUT ALSO PAST THE PLASTIC HARDWARE AND BEHIND THE CASING. I COULD NOT UNFOLD THE BELT WITH MY HANDS BECAUSE THE FOLDED PART OF THE BELT WAS INSIDE THE PLASTIC, WHICH I BELIEVE IS WHERE THE TROUBLE WAS OCCURRING. I HAD TO DRIVE HOME WITH A LOOSE SEATBELT (AS I HAD PULLED IT OUT WHILE TRYING TO GET IT TO RETRACT) AND USE A PAIR OF PLIERS TO UNTWIST THE FOLDED PART. THIS HAS HAPPENED EVERY SINGLE DAY SINCE I PURCHASED THIS VEHICLE 6 DAYS AGO. I CALLED MY TOYOTA DEALER WHO SAID THERE IS A SEAT BELT RECALL FOR THE SECOND ROW SEAT BELT, FOR THE SAME PROBLEM, HOWEVER, THERE IS NO RECALL FOR THE DRIVER'S SIDE AND THEREFORE THEY COULD NOT FIX THE PROBLEM. IT IS A BIG PROBLEM WHEN I AM OUT IN PUBLIC AND CANNOT GET THE SEATBELT UNFOLDED. I AM FORCED TO DRIVE MY VEHICLE BACK HOME WITHOUT THE ABILITY/PROTECTION OF USING A SEATBELT. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STABILITY CONTROL WARNING LIGHT AND TRAC WARNING LIGHT ILLUMINATED INTERMITTENTLY. AS A RESULT, THE VEHICLE DECELERATED INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.