2014 Toyota Sienna Complaint Log

I'VE BEEN HAVING ISSUES FOR OVER A YEAR NOW WITH THE DRIVERS SIDE REAR SLIDING DOOR NOT CLOSING ALL THE WAY. IT WOULD CLOSE ALL BUT THE LAST 6 INCHES OR SO AND THEN RE-OPEN. I TOOK IT TO THE DEALERSHIP 3 TIMES AND THEY SAID THEY FOUND NO ISSUES, BUT GREASED THE DOOR. 2 WEEKS AGO THE DOOR WOULD NOT OPEN OR CLOSE AT ALL (EVEN MANAULLLY - THUS THE REASON FOR MY COMPLAINT). I TURNED THE AUTOMATIC FEATURE OFF AND COULD NOT GET THE DOOR TO OPEN AT ALL!!! MAJOR SAFETY ISSUE! I LOOKED AND NOTICED THAT THE CABLE HAD SNAPPED. I TOOK IT TO THE DEALERSHIP AGAIN AND THEY REPLACED THE CABLE AND SAID THAT WAS THE PROBLEM WITH THE DOOR NOT CLOSING PROPERLY TOO. THAT COST ME $320. THE NEXT DAY THE SAME ISSUE RETURNED OF THE DOOR NOT CLOSING ALL THE WAY. I TOOK IT BACK IN AND THEY DIAGNOSED IT AGAIN IN LESS THAN A MINUTE AS THE ROLLER ON THE HINGE. THEY AGREED TO REPLACE IT AT NO CHARGE TO ME, BUT DID NOT LET ME SEE THE CLAIMED BAD PART. MY MAJOR CONCERN IS THAT THIS DOOR WOULD NOT OPEN AT ALL EVEN IN THE MANUAL MODE AND THAT THE DOOR CONSISTENTLY WOULD NOT CLOSE ALL THE WAY. ALL THESE SYMPTOMS OCCURRED WITH THE VEHICLE FULLY STOPPED AND IN PARK.

TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO SLIDING DOOR OPENING OPERATION ISSUES RECALL NOTICE. *LD THE CONSUMER REQUESTED ASSISTANCE HAVING THE RECALL REPAIR COMPLETED. UPDATED 09/12/2017*JS

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHEN THE CONTACT ATTEMPTED TO OPEN THE VEHICLE'S SLIDING DOORS, BOTH THE DRIVER AND PASSENGER DOORS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,886. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE IS A HANDICAP VEHICLE EQUIPPED WITH ELECTRIC RAMP. PROBLEMS WITH SLIDING DOORS UNLOCKING, NOT LOCKING OR DOORS OPENING MAKING IT AN EXTREME SAFETY BASED. INTERIM RECALL RECEIVED RECOMMENDATION RECEIVED IN NOVEMBER TO OPERATE DOORS IN MANUAL MODE IS UNACCEPTABLE WITH RAMP AND HANDICAPPED DRIVERS. CONTACTED TOYOTA CORPORATE AND WOULD NOT PROVIDE ASSISTANCE OR ACCOMMODATION.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SOMETIMES THE CAR STALLS UPON ACCELERATION. THEN IT SURGES FORWARD. WHEN DRIVING, IT WILL ACCELERATE AT RANDOM. HAD VEHICLE TO DEALER, EVANS TOYOTA IN FORT WAYNE, IN. ON 12/21 & 12/23/2016. THEY SAY IT'S FINE. I DISAGREE. IT'S NOT RIGHT. *TR

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2016. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE: BODY); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER DAYTONA TOYOTA IN DAYTONA BEACH, FLORIDA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 08/22/17 *BF *CN

WHILE DRIVING IN MY 2014 TOYOTA SIENNA, DOOR SLIDE OPEN ON MY 11 YEAR OLD SON AT THE TIME . HE HAS SINCE TURNED 12. MY DAUGHTER FRANTICALLY GRABBED HER BROTHER (WHOM WAS BUCKLED) THANK GOD. UNTIL I WAS ABLE TO PULL OVER TO SAFETY. I BROKE DOWN INTO TEARS KNOWING MY HUSBAND AND I PAID $43,298.43 TO PROVIDE A SAFE" HOME AWAY FROM HOME " FOR MY FAMILY OF 6. WAS COMPLETELY UNAWARE OF AIRBAG RECALL UNTIL APRIL, HAVE ASKED TOYOTA TO DO THE RIGHT THING. SALESMAN OFFERED $20,000.00 IN EXCELLENT CONDITION BUT WITH OPEN RECALL. WAS TOLD BY SERVICE MANAGER IT WAS "ILLEGAL" FOR US TO SELL OUR CAR. HAVE TRIED NUMEROUS TIMES TO WORK OUT RESOLUTION WITH TOYOTA. OFFERED TO BUY 3 SEPARATE VEHICLES FROM THEM 1. 2017 TOYOTA SIENNA SE PREMIUM 2. 2017 TOYOTA 4RUNNER AND LASTLY 2017 TOYOTA HIGHLANDER LIMITED PREMIUM. KEEP GETTING TOSSED AROUND BY SEVERAL DIFFERENT PEOPLE. I AM CURRENTLY IN A 5 PASSENGER 4RUNNER FOR A FAMILY OF 6. I CANNOT DRIVE DUE TO NOT ENOUGH ROOM AND IT HAS BUGS IN IT. NEW CAR SALES MANAGER IS AWARE OF THAT AS OF YESTERDAY MAY 25,2017 OFFERED NO KIND OF SWAP OF VEHICLE. I HAVE BEEN ADVISED BY AUTOTRADER , CREDIT UNION, AND EVEN OTHER TOYOTA DEALERSHIPS TO HIRE A LAWYER. I DO NOT WANT TO DO THAT. I SIMPLY WANT THE RIGHT THING TO BE DONE, WHETHER THAT BE PAYOFF MY EXISTING PAYOFF OF WHAT I CONSIDER A DEATH TRAP OF DILIGENTLY TRY AND PUT FORTH BEST EFFORT TO PUT MY FAMILY INTO A SAFE TOYOTA VEHICLE, WITHOUT CHARGING US AN ARM AND A LEG.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V858000 (LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THERE IS A POSSIBILITY THAT UNDER CERTAIN LIMITED CONDITIONS, IF THE SLIDING DOOR OPENING OPERATION IS IMPEDED, THE SLIDING DOOR MOTOR CIRCUIT COULD BE OVERLOADED, OPENING THE FUSE FOR THE MOTOR. IF THIS OCCURS WHEN THE DOOR LATCH IS IN AN UNLATCHED POSITION, THE DOOR COULD OPEN WHILE DRIVING, INCREASING THE RISK OF INJURY TO A VEHICLE OCCUPANT.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THE CONTACT DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE AND BECAME DIFFICULT TO CLOSE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE TOYOTA DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE TOYOTA MANUFACTURER WAS CONTACTED AT 888-270-9371, WHERE THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SUPERIOR TOYOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BILL PENNEY TOYOTA, 4808 UNIVERSITY DR NW, HUNTSVILLE, AL 35816) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARK MILLER TOYOTA LOCATED AT 730 S W TEMPLE, SALT LAKE CITY, UT WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS

LOSS OF ACCELERATION AFTER BRAKING. VEHICLE WILL CEASE RESPONDING TO THE ACCELERATOR PEDAL AFTER BRAKING, WILL CONTINUE TO GO SLOWLY (~20 MPH) FOR 3-5 SECONDS, THEN ACCELARATION WILL RESUME. HAPPENS AT ANY TIME IN ANY SITUATION; BRAKES JUST HAVE TO BE TAPPED TO LOSE ACCELERATION, HAS BEEN HAPPENING SINCE VEHICLE NEW.

CLOSED DRIVER SLIDING DOOR WITH INSIDE BUTTON. WENT INTO GROCERY STORE. CAME BACK OUT AND SLIDING DOOR WAS WIDE OPEN. TRIED TO SHUT DOOR WITH FOB AND IT GETS ABOUT 3/4 CLOSED, STOPS, THEN OPENS AGAIN. HAD TO SHUT MANUALLY. TOOK CAR TO TOYOTA MOTORCARS IN MAYFIELD HEIGHTS, OHIO. WHILE PARKED IN THE SERVICE DEPARTMENT, SERVICE ADVISOR GEORGE MADISON TRIED TO CLOSE IT THREE TIMES WITH SAME RESULT. HE HAD A TECHNICIAN LOOK AT IT. SAYS DOOR WORKS FINE FOR TECHNICIAN SO THERE IS NOTHING HE CAN DO. GEORGE, A TOYOTA SERVICE ADVISOR, WITNESSED THE DOOR FAIL BUT WOULD NOT EVEN TRY TO FIND OUT WHAT IS WRONG. I AM STILL UNDER MANUFACTURER WARRANTY. TOYOTA'S SIENNA SLIDING DOORS ARE WELL-KNOWN TO HAVE PROBLEMS.

I HAVE ABOUT 30K MILES ON THE VAN AND HAVE HAD TO HAVE THIS VEHICLE ALIGNED THREE TIMES AND ROTATE THEM AS PER THE OWNERS MANUAL BUT IT CONTINUES TO JUST CHEW TIRES, ESPECIALLY THE FRONT TIRES. I DRIVE THIS VEHICLE AS A "KID SHUTTLE" SO THERE IS NO HARD DRIVING, NO GRAVEL ROAD'S AND NO OFF ROADING. I JUST DON'T UNDERSTAND WHY IT GOES THROUGH TIRES SO BAD.

WE RECEIVED A LETTER FROM TOYOTA STATING THAT THEY HAVE DETECTED A DEFECT WHERE THERE IS A POSSIBILITY THAT THE SLIDING DOOR OPENING OPERATION IS IMPEDED AND THE SLIDING DOORS CAN OPEN ON THEIR OWN WHILE DRIVING. WE RECEIVED THIS LETTER IN AUGUST OF 2016. WE SPOKE WITH OUR LOCAL DEALER AND THEY STATE NO SOLUTION HAS BEEN FOUND YET AND WE CONTINUE TO HAVE AN UNSAFE CAR AND THE AUTOMATIC SLIDING DOORS OFF THAT I AM PAYING EXTRA TO HAVE AUTOMATIC DOORS. I HAVE 2 SMALL CHILDREN AND I STILL WORRY FOR THEIR SAFETY SINCE THEY SIT NEXT TO EACH SLIDING DOOR EVEN THOUGH THE AUTOMATICITY IS OFF BECAUSE WE DON'T KNOW IF IT CAN STILL HAVE A PROBLEM. I NEED THIS SITUATION TO BE FIXED ASAP SINCE I CANNOT CONTINUE TO WORRY ABOUT A DEFECT THEY CREATED. THEY NEED TO TAKE ACCOUNTABILITY AND EITHER FIX THE ISSUE OR CHANGE MY CAR WITH NO COST TO ME.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOOR AJAR SENSOR ILLUMINATED. THE SENSOR WAS REPLACED BY THE DEALER, BUT THE FAILURE CONTINUED. THE DEALER AND MANUFACTURER WERE UNABLE TO PROVIDE A REPAIR SOLUTION. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (LATCHES/LOCKS/ LINKAGES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. IN ADDITION, THE CONTACT STATED THAT THE PASSENGER SIDE LOCKS FAILED AND SHE PAID OUT OF POCKET TO HAVE THEM REPLACED. AFTERWARDS, THE DRIVER SIDE DOOR LOCKS ALSO FAILED. THE CONTACT MENTIONED BECAUSE THE DOORS WERE SO HEAVY AND SHE HAD TO OPEN AND CLOSE THEM MANUALLY, SHE WAS CURRENTLY EXPERIENCING SHOULDER ISSUES. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT THEY DID NOT HAVE A REMEDY AND THE CONTACT WOULD RECEIVE A LETTER WHEN THE PARTS AND REMEDY WERE AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE....UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE WAS TRADED IN. *JS

STARTED HAVING ISSUES WITH LEFT & RIGHT SLIDING DOORS NOT CLOSING ON 2014 TOYOTA SIENNA ROUGHLY 18 MONTHS AFTER PURCHASE. LATER RECEIVED A RECALL NOTICE FOR THE INSTRUMENT PANEL JUNCTION BLOCK AND NEW WIRE HARNESSES AS WELL AS WARRANTY ENHANCEMENTS FOR SLIDING DOOR FRONT AND REAR LOCK ASSEMBLIES. BROUGHT IN TO WHITE RIVER TOYOTA IN WHITE RIVER JUNCTION, VT FOR REPAIR AND WAS TOLD THAT ALL THAT COULD BE DONE WAS THE RECALL ITEM AS THEY COULD NOT DUPLICATE THE SLIDING DOOR ISSUE NOT CLOSING. HAVE CONTINUED TO HAVE THIS PROBLEM AND HAVE HAD TO CLOSE DOORS MANUALLY. BROUGHT IN AGAIN TO HAVE REPAIRED APPROXIMATELY A YEAR LATER AND WAS LED TO BELIEVE THE WARRANTY ENHANCEMENT REPAIRS WOULD BE DONE ONLY TO BE TOLD THAT THEY NEEDED TO ORDER THE PARTS AND THAT THE TECHNICIAN RECOMMENDED THE REPLACEMENT OF BOTH SLIDING DOOR HINGES AT A COST OF $758. THE EXTRACARE WARRANTY THAT I HAD PURCHASED WHEN I BOUGHT THE VEHICLE WILL NOT COVER THE HINGES AS THESE WERE NOT COVERED WHEN THE WARRANTY WAS PURCHASED. THIS VEHICLE IS A 2014 AND I STARTED HAVING THESE ISSUES WITHIN TWO YEARS OF PURCHASE. WHY ISN'T TOYOTA STEPPING UP TO THE PLATE AND FIXING THESE ISSUES? THESE PROBLEMS ARE WELL DOCUMENTED AND TOYOTA SUPPOSEDLY PRIDES THEMSELVES ON CUSTOMER SATISFACTION. ARE THEY WAITING UNTIL THESE DOORS CAN'T BE CLOSED AT ALL AND/OR FALL OFF BEFORE THEY WILL BE FORCED TO FIX? I WILL NEVER PURCHASE ANOTHER TOYOTA OR RECOMMEND A TOYOTA FOR THE SIMPLE FACT THAT CUSTOMER SATISFACTION AND SAFETY DOES NOT APPEAR TO BE THEIR #1 PRIORITY.

THIS IS A FOLLOW UP TO AN EARLIER COMPLAINT REGARDING THE SLIDING DOORS ON MY 2014 TOYOTA SIENNA NOT CLOSING. THEIR WAS A RECALL AND WARRANTY EXTENSIONS ISSUED. I HAD THE RECALL ISSUE ADDRESSED, WHICH DID NOT FIX THE PROBLEM, SO AFTER SEVERAL MONTHS I WAS FINALLY ABLE TO GET THE LOCAL TOYOTA DEALER TO TAKE CARE OF THE WARRANTY EXTENSIONS ADDRESSED, AND STILL NOT FIXED. I WAS THEN TOLD THAT UNTIL I GET THE HINGES ON THESE DOORS REPLACED THE PROBLEM WILL CONTINUE. SO, AFTER ALL THAT, I AM TOLD THAT THE HINGES ARE THE PROBLEM! THE WARRANTY COVERAGE PROGRAM I PURCHASED DOES NOT COVER THE HINGES (I PURCHASED ONE OF THE BEST WARRANTIES) AND THE HINGES ARE GOING TO COST ME $758. SHOULDN'T THEIR BE A RECALL ON THE HINGES TO ADDRESS THIS PROBLEM? I SURE AM HOPING SO.

WHILE DRIVING CAR TURNED OFF

WE PURCHASED A 2014 PRE OWNED CERTIFIED TOYOTA SIENNA WITH 24K MILES ON DECEMBER 2014. WE WERE TOLD THAT THE TIRES WERE INSPECTED AND ALL HAD A 6/32" THREAD DEPTH. WE TOOK THE VAN FOR SERVICE A YEAR AND TWO MONTHS LATER TO THE SAME TOYOTA DEALER, AFTER DRIVING IT FOR 8K MILES. THEY TOLD US THAT ARE TIRES WERE WORN OUT AND WE NEED TIRES ASAP. THREE TIRES ARE 3/32" AND ONLY ONE IS 6/32". I ASKED HOW CAN THIS HAPPEN IF WE ONLY DROVE IT 8K MILES AND HE DIDN'T ANSWER. MY KIDS AND I AT THIS TIME ARE IN DANGER BECAUSE THE TIRES CAN POP AT ANY TIME. WE CONTACTED TOYOTA AND FILED A COMPLAINT. WE RECEIVED A CALL FROM THE MANAGER AT THE DEALER AND SAID SHE COULD NOT DO ANYTHING ABOUT THE SITUATION. WE TRIED TO ASK HER WHY ARE THREE TIRE WORN OUT BUT ONE IS STILL 6/32" AND THE MANAGER IGNORED THE QUESTION, SAYING THAT THEY GAVE US 6/32" THREAD DEPTH TIRES. AT THIS TIME I DO NOT KNOW WHAT TO DO. HOW CAN THE CAR HAVE 32K MILES AND NEEDS TIRE REPLACEMENT. I DON'T BELIEVE THAT 8K MILES BROUGHT 6/32" TO 3/32" ON ONLY THREE TIRES. I WANT TO KNOW IF IT IS THE TIRE THAT IS DEFECTIVE OR THE VAN ITSELF. PLEASE HELP US FIGURE THIS SITUATION OUT.

2014 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE DOOR OPENING ON ITS OWN WHILE VEHICLE WAS IN MOTION. *LD *TR

WHILE RIDING 11-YR OLD WRAPPED SEAT BELT AROUND LEGS. AFTER VAN STOPPED IN HOME DRIVEWAY, BELT WAS RELEASED AND RETRACTED, AND IT'S ATTACHED TO TOP OF VAN SO FEET WENT UP IN THE AIR--PULLS CHILD OFF THE SEAT AND THERE IS NO SLACK FOR REMOVING LEGS. AFTER 30 MIN WITH MOTHER & 2 NEIGHBORS TRYING TO RELEASE IT, CHILD'S FEET WERE TURNING BLUE WHEN NEIGHBOR FOUND A BOLT AND LOOSENED IT ENOUGH TO GET FEET OUT. WHY IS THERE NOT A CLEARLY MARKED RELEASE BUTTON SOMEWHERE? IF IT HAD BEEN CHILD'S HEAD/NECK THERE WOULDN'T HAVE BEEN TIME TO GET SCISSORS TO CUT IT LOOSE WITHOUT SERIOUS INJURY. GUESS SCISSORS SHOULD BE A NECESSITY IN THE CAR NOW, AS IT COULD'VE HAPPENED SOMEPLACE WHERE SCISSORS WEREN'T AVAILABLE. WHAT A FREAK ACCIDENT THAT YOU JUST DON'T THINK ABOUT.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT DUE TO HIS WIFE'S RECENT WEIGHT LESS, THE FRONT PASSENGER AIR BAG SENSOR DID NOT RECOGNIZE THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000. UPDATED 05/10/16*LJ UPDATED 05/10/16.*JB

CAR CLUNKS FROM REAR, WHEN GOING OVER BUMPS, OR BACKING UP OUT OF DRIVEWAY. SEATBELTS ARE SECURE, JACK AND SPARE TIRE ARE SECURE. DEALERSHIP COULD NOT FIND ANYTHING WRONG, CONTINUES TO MAKE NOISES DAILY.

VEHICLE EATING TIRES, IN FOUR YEARS I WENT THRU 4 SETS OF TIRE, I DID 4 TIME ALIGNMENT AND AT LEAST 10 TIME BALANCE AND ROTATION

EXCESSIVE OUTER WEAR ON FRONT TIRES, SINCE MAY 2015 I PUT THREE SET OF TIRES ALL FRONT WEAR OUT VERY QUICK. LOCAL DEALER HAVE ALL RECORD AND ALSO I HAVE RECEIPT FOR ALL

AT RANDOM AND INTERMITTENTLY THE BRAKE PEDAL FEEL CHANGES FROM FIRM TO MUSHY WITH THE PEDAL TRAVELING TO OR NEAR THE FLOOR DURING THE STOPPING. ALSO AT RANDOM AND INTERMITTENTLY THE CAR CAN BE STOPPED WITH THE BRAKE PEDAL APPLIED LIGHTLY TO PREVENT CAR MOVEMENT WHEN THE PEDAL SUDDENLY SLOWLY BEGINS DROPPING AND WILL GO DOWN TO THE FLOOR. I HAVE HAD NO ACCIDENT FROM EITHER BRAKE FAILURE CONDITION, BUT SEVERAL TIMES I FELT READY TO GO INTO CRASH AVOIDANCE MODE WHEN THERE WAS THE CHANCE THAT THIS MIGHT ALSO MIGHT BE ON THE VERGE OF LOOSING BRAKING ACTION. I HAD THIS CHECKED BY TWO TOYOTA SHOPS BUT THEY SAID THEY FOUND NOTHING WRONG. I ALSO CALLED TOYOTA FOR ASSISTANCE AND A CASE NUMBER (1510051721) WAS ASSIGNED. THE REP TALKED WITH BOTH SHOPS AND LASTLY SAID HE WAS GOING TO TALK TO SOMEONE ELSE AND CALL BACK. HE NEVER CALLED. WHEN I DROVE FROM THE 2ND TOYOTA SHOP, THE BRAKES FAILED AGAIN AND I WENT RIGHT BACK. THE SHOP REP AND I TOOK THE CAR OUT FOR A TEST DRIVE AND THE BRAKES WERE OK. WE SWITCHED DRIVING AND 3 BLOCKS FROM THE SHOP THE BRAKES FAILED APPROACHING A STOP LIGHT. THE LIGHT CHANGED BEFORE WE HAD TO STOP. AT THE SHOP, I STOPPED THE CAR IN DRIVE AND WITH MY FOOT LIGHTLY ON THE PEDAL AS IN A NORMAL WAIT FOR THE STOP LIGHT TO CHANGE. AFTER A SHORT TIME, THE BRAKE FAILED AND SLOWLY DROPPED TO THE FLOOR. THIS TIME THE REP (WHO WAS STILL IN THE PASSENGER SEAT) HAD THE FAILURE BROUGHT TO HIS ATTENTION AND HE ACTUALLY SAW THE PEDAL FALL TO THE FLOOR. HE IMMEDIATELY TOOK THE CAR INTO THE SHOP, BUT AGAIN THE TECH FOUND NO PROBLEM OR FAILURE. I ASKED THE TOYOTA REP TO HAVE A ENGINEER OR BRAKE EXPERT DECIDE WHAT COULD CAUSE THIS AND PRECAUTIONARY REPLACE THE PRIMARY CHOICE. THIS WAS REFUSED. THIS VAN WAS BOUGHT NEW IN JANUARY, 2015. THE PROBLEM WAS FIRST NOTICED IN MARCH. I NOW HAVE ONLY 6,400 MILES ON IT.

WITH THE HOOD OPEN WITH PROP ROD INSTALLED, I PUSHED DOWN SLIGHTLY ON THE HOOD AND IT CRUMPLED LIKE THIN FLIMSY METAL AT THE POINT WHERE THE ROD CONNECTS TO THE HOOD. I AM NOT STRONG - 6'2'' AND ONLY 175 POUNDS. NOW THE HOOD HAS A BEND AND COSMETIC DAMAGE AT THE CRUMBLE POINT.

VEHICLE TIRES ARE WEARING HIGHLY ABNORMALLY QUICKLY.

SIDE SLIDING DOOR ASSEMBLY RUSTED. BOUGHT VAN IN NOV 2013 AND BY JULY 5, 2015, ABOUT 18 MONTHS, SLIDING DOOR ASSEMBLY IS RUSTED (SEE PICTURES 1-3) - REPORTED THIS TO TOYOTA DEALER WHEN REPORTING SLIDING DOOR CLOSURE ISSUES DURING SUMMER \ FALL 2015. VAN IS PARKED IN GARAGE WHEN NOT AT WORK SO IT DOES NOT SIT OUT IN THE ELEMENTS 24/7, JUST OUTSIDE 8-9 HOURS MONDAY THROUGH FRIDAY. IN 2015, TOYOTA DEALER SAID THEY WOULD NOT DO ANYTHING SO I SPRAYED WD-40 ONTO SURFACE IN ATTEMPT TO KEEP FROM FURTHER RUSTING. ATTACHED IS A PICTURE #4 OF SAME DOOR ASSEMBLY FROM TODAY (OCTOBER 30, 2017). WE HAVE NOT HAD VAN 4 YEARS YET, ABOUT 66,000 MILES, AND THIS COMPONENT CONTINUES TO RUST. IF DOOR ASSEMBLY FAILS, DOOR COULD CLOSE ON PERSON BY ITSELF CAUSING INJURY ESPECIALLY IF VEHICLE IS PARKED ON HILL.

9545 MOORES POINT PLACE I WAS DRIVING OUT OF THE PARKING LOT FROM THE GROCERY STORE, I STOPPED TO ENTER ONTO ROUTE 301 MAKING A RIGHT TURN ON TO THE ROAD WHEN THE VAN ACCELERATED, IT WAS ALL I COULD DO WITH ALL OF MY WEIGHT ON THE BRAKES TO STOP THE CAR FROM HITTING ANOTHER CAR. IT WAS FRIGHTENING.

ON SATURDAY, JUNE 6, 2015, MY 2014 TOYOTA SIENNA LIMITED AUTOMATICALLY BRAKE WITH VERY SIGNIFICANT FORCE WHILE THE CRUISE CONTROL WAS ENGAGED AT APPROXIMATELY 45 MPH. NO VEHICLES OR OBSTACLES WERE AHEAD AND I WAS DRIVING ON A STRAIGHT AND RELATIVELY LEVEL STREET THAT HAS A 45 MPH SPEED LIMIT. THIS PROBLEM ALSO OCCURRED MANY, MANY TIMES IN THE FIRST SEVERAL MONTHS AFTER PURCHASING THIS VEHICLE NEW IN APRIL 2014. I REPORTED THIS PROBLEM TO MOLLE TOYOTA, KANSAS CITY, MISSOURI WHEN IT FIRST HAPPENED AND AT THE 5,000 AND 10,000 SERVICES AND THEY COULD FIND NO PROBLEMS WITH THE ADAPTIVE CRUISE CONTROL SYSTEM. DURING THE FIRST FEW MONTHS OF OWNERSHIP I TRIED DRIVING TO THE MOLLE TOYOTA DEALERSHIP WHEN THE PROBLEM OCCURRED AND THE DEALERSHIP WAS OPEN BUT EACH TIME THE PROBLEM STOPPED HAPPENING BEFORE I GOT TO THE DEALERSHIP. THE PROBLEM USUALLY HAPPENS "OUT OF THE BLUE" AFTER I HAVE BEEN DRIVING FOR A WHILE. ONCE THE PROBLEM FIRST OCCURS, IT THEN HAPPENS OVER AND OVER EACH TIME I REENGAGE THE CRUISE CONTROL. STOPPING THE VEHICLE AND RESTARTING THE ENGINE ALMOST ALWAYS STOPS THE PROBLEM FROM RECURRING. AND AS I INDICATED ABOVE, SOMETIMES THE PROBLEM WILL STOP ON ITS OWN WITHOUT RESTARTING THE ENGINE. I AM SUBMITTING THIS COMPLAINT AT THIS TIME AFTER SEEING IN THE NEWS THAT THERE HAVE BEEN SIMILAR COMPLAINTS ON JEEPS. THE JUNE 6 INCIDENT WAS ALSO MUCH WORSE THAN PREVIOUS INCIDENTS DUE TO ANOTHER CAR FOLLOWING VERY CLOSELY BEHIND ME WHEN THE SIENNA BRAKES AUTOMATICALLY SLAMMED ON. I WAS ALSO CONCERNED THAT THE DRIVER BEHIND ME MIGHT HAVE THOUGHT THAT I HAD BRAKED HARD ON PURPOSE. I HAVE BEEN ABLE TO COPE WITH THIS PROBLEM BUT MY MAIN CONCERN IS WITH ALLOWING OTHERS TO DRIVE THE SIENNA AND THAT THEY MAY NOT BE ABLE TO QUICKLY TURN THE CRUISE CONTROL OFF WHEN THE PROBLEM HAPPENS. *TR

THERE IS A RUBBING NOISE IN THE STEERING WHEEL WHICH IS ANNOYING AND THE DEALER REFUSED TO RECTIFY IT.

TRAVELING 45 MPH CROSSING EAST A 3 LANE INTERSECTION WITH A GREEN LIGHT WHEN ANOTHER VEHICLE GOING SOUTH RUN A RED LIGHT. SINCE I HAD THE RIGHT OF WAY AND MY VAN WAS AT STEADY SPEED OF 45 MPH, I HAD NO TIME TO REACT TO PREVENT FROM HITTING THE INCOMING CAR. I HIT THE OTHER VEHICLE'S PASSENGER SIDE DAMAGING BOTH FRONT AND REAR DOOR. THE IMPACT TOTALLY RUINED THE FROM OF MY 2014 TOYOTA SIENNA VAN WITH JUST 6277 MILES. MY INSURANCE COMPANY'S ADJUSTER DECLARED THE VAN A TOTAL LOST. WITH THAT STRONG IMPACT THAT TOTALLY DESTROY THE FRONT OF MY VEHICLE, I WAS SURPRISED THAT THE AIR BAG IN THE DRIVER SIDE DID NOT DEPLOY. SO, I AM REPORTING THIS INCIDENT FOR POSSIBLE PRODUCT DEFECT ON AIR BAGS INSTALLED IN MY 2014 TOYOTA SIENNA LE VAN TO PREVENT FUTURE INCIDENT ON AIR BAG FAILURE. *TR

TO SAVE MONEY TOYOTA INSTALLED A VIDEO BACK-UP CAMERA WITH NO AUDIO WARNING. IF TOYOTA WOULD HAVE SPENT THIRTY MORE DOLLARS AND INSTALLED AN AUDIBLE ALARM MY FAMILY MAY HAVE SAVED A THOUSAND DOLLARS. WE WOULD NOT BE REPLACING OUR GARAGE DOOR. THANK YOU. *TR

THIS COMPLAINT IS IN REFERENCE TO NHTSA CAMPAIGN ID 08V244000. THE POWER REAR LIFTGATE STRUTS ON MY 2004 TOYOTA SIENNA WILL NO LONGER SUPPORT THE GATE, AND IT HAS CLOSED ON SOMEONE STANDING UNDERNEATH IT SEVERAL TIMES. I WENT TO A TOYOTA DEALER TO REPAIR THE PROBLEM, AND THE DEALER QUOTED A VERY HIGH REPAIR PRICE (APPROXIMATELY $500), AND DID NOT MENTION THAT THERE WAS A SERVICE CAMPAIGN FOR THIS ISSUE. I CONTACTED TOYOTA ON MARCH 19, 2015 USING THE TOLL FREE NUMBER LISTED IN THE SERVICE CAMPAIGN LISTED ON THE NHTSA CAMPAIGN ID NUMBER. TOYOTA INFORMED ME THAT THIS WAS NOT A RECALL SITUATION, BUT A VOLUNTARY TOYOTA SERVICE CAMPAIGN, AND THAT THE PERIOD FOR THE FREE REPAIR ENDED IN 2010. THERE IS NO END DATE FOR THE SERVICE CAMPAIGN LISTED IN THE NHTSA CAMPAIGN NOTES. NO RESOLUTION WAS PROVIDED BY TOYOTA, OTHER THAN TO GO TO THE DEALER TO HAVE THE LIFTGATE STRUTS REPLACED, AND THAT I WOULD HAVE TO PAY FOR THE REPAIR MYSELF. *TR

MY 2004 TOYOTA SIENNA HAS PROBLEMS WITH THE VSC TAKING OVER THE VEHICLE AT DIFFERENT TIMES AND THERE IS NO PROBLEM. IT SLOWS YOU DOWN FAST AND YOU HAVE NO CONTROL. BELLS RING AND LIGHTS FLASH, THEN IT WILL FINALLY GO OFF. IT IS VERY DANGEROUS. I HAVE READ FORUMS OF OTHER PEOPLE HAVING THE SAME PROBLEM. SOME SAY TOYOTA FIXED IT FOR FREE. OTHERS SAY DEALERS WANT OVER $800. TO FIX IT. SOME SAY IT IS A SENSOR ISSUE. OTHERS SAY A NEW SENSOR DID NOT FIX THE PROBLEM. OTHERS SAY IF THE TIRE SENSORS ARE NOT ZEROED OUT AFTER NEW TIRES ARE INSTALLED OR IF YOU HAVE TO CHANGE A TIRE OR GET THEM ROTATED THIS COULD BE THE PROBLEM. IT IS A VERY DANGEROUS ISSUE AND TOYOTA IS AWARE OF THIS BUT WILL NOT DO A RECALL. SOMEONE IS GOING TO GET KILLED OR MAIMED IF THEY HAVE NOT ALREADY. TOYOTA NEEDS TO RECALL AND FIX THESE PROBLEMS AND NOT HAVE DANGEROUS VANS ON THE ROAD. THEY NEED TO CHECK THE VANS FOR EACH PROBLEM BECAUSE MANY PEOPLE HAVE THIS PROBLEM AND WHILE LINKED TO THE VSC ,THE PROBLEMS ARE NOT ALWAYS EXACTLY THE SAME. SOME HAVE MORE DANGEROUS PROBLEMS AND MORE FREQUENT PROBLEMS. THANK YOU.

AT APPROXIMATELY 2000 MILES ON THE ODOMETER THE TRANSMISSION IN MY 2014 TOYOTA SIENNA FAILED. IT WAS REPLACED WITH A NEW TRANSMISSION, AND THAT TRANSMISSION SUBSEQUENTLY FAILED AT 10,800 MILES. BOTH TIMES, IT CAME WITHOUT WARNING, AND THE SECOND TIME WAS AT HIGHWAY SPEEDS. NO DAMAGE TO THE VEHICLE EVER PRECEDED THESE FAILURES. TOYOTA AND THE DEALERSHIP CLAIM TO NOT HAVE ANY EXPLANATION FOR THIS FAILURE.

"CLUCK" NOISE IN THE REAR SUSPENSION. RIGHT SIDE FIRST AFTER ONE YEAR OF NORMAL USE AND 13K (MI) LEFT SIDE AT 17K (MI) NOW BOTH SIDE HAVE'S A NOISE WHEN DRIVING IN A NORMAL ROAD CONDITION. BOTH SIDE BOX OR DRAWER'S ON REAR PASSENGER COMPARTMENT ARE EMPTY WHEN NOISE IS PRESENT AND ALL SEAT BELT WAS LATCHED FOR ACCURATE HEARING AND A BETTER DIAGNOSTIC. ROAD TESTS THE SIENNA WITHOUT ANY LOAD AND NOISE IS PRESENT, LOAD THE CARGO AREA AND NOISE ARE INTERMITTENT WHAT IT MEAN IS NO ALWAYS PRESENT. NOISE IS PRESENT ALWAYS IN MOTION AND AFFECTED BY ROAD CONDITION. MORE LIKELY HAPPENS ON SMALL ROAD BUMPS OR NO PAVEMENT DRIVEWAY. INSPECTED REAR JACK COMPARTMENT AND REAR A/C UNIT, FOUND NOTHING LOSE OR SING OF CHAFING. VISUAL INSPECT THE VEHICLE AND FOUND A REAR RIGHT SHOCK ABSORBER WEAR AND RUST IN THE CENTER AREA. THE PICTURE IS ATTACHED DOWN BELLOW.

AS CITY STREET BRAKING DECELERATION IS ENDING, THE ENGINE SUDDENLY SURGES AND ACCELERATES RPM. I MUST IMMEDIATELY APPLY HARD PRESSURE ON BRAKE PEDAL TO PREVENT VAN FROM SURGING AHEAD AND ALSO IMMEDIATELY MOVE AUTOMATIC SHIFT LEVER TO NEUTRAL TO DISENGAGE POWER TRAIN. AFTER ABOUT 2 SECONDS THE RPM ACCELERATION WILL STOP AND RETURN TO NORMAL. TOYOTA DEALER CHECKED ISSUE MULTIPLE TIMES, FINDING NO ISSUES. THIS IS A RANDOM OCCURRENCE THAT STARTED SHORTLY AFTER PURCHASE AND CONTINUES TO THIS DAY AND I'VE COME WITHIN INCHES OF SMASHING INTO VEHICLES IN FRONT OF ME. I REPORTED TO TOYOTA CORPORATION BUT THE OMBUDSMAN BLEW ME OFF SAYING THERE IS NO KNOWN SUDDEN ACCELERATION ISSUES. NO OFFERS TO RESOLVE FROM TOYOTA. THIS HAS HAPPENED SO MANY TIMES, I CAN NO LONGER REMEMBER THE INITIAL DATE AND EXACT MILEAGE THIS ISSUE STARTED TO OCCUR OTHER THAN WITHIN THE FIRST 4 TO 6 MONTHS OF PURCHASE. ADDITIONALLY THE SPEED CONTROL WAS NEVER ACTIVATED WHEN ISSUE OCCURRED.

TL - THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V414000. THE CONTACT STATED WHILE THE KEY WAS IN THE IGNITION HE TURNED IT ON FOR THE POWER TO COME ON BUT THE ENGINE WAS OFF. THE CONTACT MENTIONED HE WAS ON A HILL AND PUT THE VEHICLE IN THE REVERSE POSITION WHILE THE ENGINE WAS STILL OFF AND THE VEHICLE BEGAN TO ROLL BACKWARDS. THE CONTACT STATED HE WAS UNABLE TO STOP THE VEHICLE WHEN APPLYING THE BRAKES. THE CONTACT MENTIONED THE VEHICLE STOPPED ONCE IT HIT A FLAT SURFACE AND HE TURNED THE VEHICLE ON. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. BT