2022 Volkswagen ID.4 Complaint Log

On March 8, 2023 our VW ID.4 (2022) became unsafe and un-drivable after we experienced several alarming malfunctions that threaten driver and passenger safety including: (1) driver door suddenly opening while driving, (2) driver trapped in vehicle as a result of the driver door failing to open (earlier that same day), (3) vehicle suddenly and immediately beginning to move on its own without pressing the accelerator as soon as it was placed in reverse. The dealership's service manager confirmed all of the above findings and further informed us that unintended forward acceleration was also observed by them during their testing of the vehicle. Any one of these issues would be cause for great concern but taken together they have shaken my confidence in the ID.4 as a safe, road-worthy vehicle within which I can transport my wife and child. No vehicle should ever exhibit these types of alarming safety defects let alone one driven for only 6 months with less than 3500 miles on the odometer.

My driver’s side door has had several odd behaviors. Initially, the door handle wouldn’t open the door when opening from the outside. This behavior is inconsistent. Sometimes the handle works from the outside, sometimes it doesn’t. After the behavior with the door handle started, I also had the door occasionally open itself while I was in the car. This tended to happen while stopped. It has happened once while I was driving slowly, repeatedly opening and closing the door to see if it wouldn’t stop opening itself (this one time the behavior was particularly stubborn). I door the car to the dealership when the door handle behavior started. They ordered a part and are supposed to get back to me.

When pressing on the brake pedal while while the car is using ACC and slowing down for traffic ahead the car lessons the amount of regenerative braking applied. This dangerous situation occurs whenever added breaking is needed for slowing traffic beyond what the car is automatically applying for ACC. The reduction in vehicle breaking when depressing the pedal makes a collision more likely, and makes the car feel like it's lurching forward.

2/14/23, Longmont Colorado snow storm roads snowcovered. Vehicle in Traction mode, all wheel drive. Exiting an inclined parking lot cars rear end started sliding to left, gently accelerated to correct. Yellow caution lights illuminated for all systems. No advanced driver assistance systems were working. Car was extremely difficult to drive, braking was severely restricted as was acceleration and cornering . I believe the computer system was overloaded, “confused” and shut down. I honestly don’t believe that I could have controlled the vehicle had I been driving any Colorado mountain pass. Managed to drive approximately 3 miles to home, but it was a scary experience. Facebook groups for ID-4, reported that when the computer crashes, to stop car, exit, lock and step away at least 50 feet for 5 minutes to reset. Not practical in a mountain blizzard! It was quite a surprise, as we have taken to snow covered Fair Grounds parking lot to determine how the car accelerates, brakes and turns in snow. Did donuts and figure eights and the computer never freaked out. I was not able to photograph cockpit screen because of conditions. Once key 50 feet away for 5 minutes it reset, again not very practical during a snowstorm had I been on Vail pass.

After using adaptive cruise control, driver pulled into a spot to pick up a pizza. Car was parked then lurched forward without pedal input, jumping over parking parking block and then crashed through front window of a store. Took out retaining wall and came to a stop at the back wall. Thankfully no one was injured. Police report was filed and manufacturer was alerted who interrogated the vehicle but claimed nothing found to be wrong. Vehicle was totaled and damages were paid. A number of other similar incidents have been reported with this vehicle so we felt it necessary to alert.

The driver's door latch stopped working intermittently and then totally, so that to get to the driver's seat required entering from the passenger door. The dealer documented the issue January 24, 2023 but was unable to offer a solution or replacement because the part was backordered indefinitely. Subsequently the door latch began tumbling at random intervals while I was driving. Then it started unlatching while the car was stationary. Then it started unlatching while in motion when both my hands were on the steering wheel. On March 2, 2023 VW agreed to tow the car to the dealer since it agreed it was unsafe to drive. The car has been at the dealer ever since.

The right stop light has water inside! The dealer say it is normal and didn’t want to remplace! The vehicle shuts off several times when you are backing up to park. The dealer say it is normal too

Was backing into my driveway and the brake pedal went hard and almost backed in to my garage. All kinds of warning starting popping on and a message appeared "Brake Booster is Limited". I only stopped the vehicle by pressing really hard but since I was already moving slow the vehicle came to a stop. If I would have been driving in regular traffic I would have never ben able to stop. Many system lights also came on and the vehicle is not drivable and I will have to get it towed to VW. The vehicle is only a month old with 1200 miles on it.

While driving on the highway at night in good conditions there were suddenly a large number error warning messages stating that the ADAS functions were no longer working. On checking the codes after the drive it appears that there was a temporary camera module failure. After leaving the car sitting overnight it began working correctly again.

While driving on the highway the car suddenly slowed down refusing to go faster than 27mph. Regardless of how hard I pushed the accelerator. Very dangerous. Almost caused an accident. Continued for 10miles till trip ended.

I was pulling onto a highway from a residential street when the ID.4 suddenly lost power and just about every warning imaginable popped up on the dash. The power loss was so sudden that it almost felt like hitting a curb. I was eventually able to get the car back up to speed but it accelerated very slowly. The dash flashed several warnings, including something about the electrical system, traction control system, AWD system, auto hold not available, ABS, lane keep and travel assist not available, forward collision not available, parking assist not available, and probably others I missed as well. I was able to get it back home and after letting it sit for about five minutes I turned it back on and everything seemed to work normally.

UNKNOWN - My ID4 stalled with ALL errors appearing today (2nd time in 2 days). I was rolling to a stop at a light, around 10mph. The car errored out suddenly and I was stuck. The car could not move for 1-2 minutes. I had to attempt to turn on/off multiple times, put it into park then drive and park and drive until it would start moving again. I was lucky this happen at a stop light otherwise I would have been rear ended on the freeway, which cause extreme harm. The dealer checked the 12v and said it was fine. They do not have an appointment for another two months.

Got in car, put foot on the brake and put it in gear. The car jumped forward and I had to press brakes with all my strength to keep it from accelerating to full “throttle”. It did the exact same when I put it in reverse. I turned the car off, got out, gave it a couple of minutes and tried two more times. It did the same thing every time. It is like the accelerator is pressed to the floor as soon as you put it in gear without you touching it. I almost hit my house due to the wheels being turned before the first try. I called a tow truck to take it to the dealer. I have only had the car for two weeks. The consumer stated that they discovered what the issue was and that they would like to cancel their complaint.

The contact owns a 2022 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the instrument cluster and the back-up camera display started rebooting independently, after starting the vehicle. The contact stated that the failure was intermittent but became a recurring failure for more than a year. The contact had not made the manufacturer aware of the failure. The failure mileage was approximately 500. VIN tool confirms parts not available.

Approaching traffic stopped. The VW slows down as the car in front of it. If the car immediatly in front changes lanes (gets out of the way) the VW engages in high acceleration despite the fact that the next vehicle in front (already seen by the system) is totally stopped with stop lights on and the traffic light is red.

Ever since I picked this car up I've noticed that it's been having constant electrical gremlins. Some days things will work some days things will not work. But the issue that I'm writing about is that earlier this week on a Monday I went to go to a local charger. When I was done charging about 10 minutes later I was pulling out of a parking lot and coasting to a stop to get on the main road. However even though I was pressing the brake pedal the car suddenly lurched forward and started accelerating. I arrested the acceleration with the brake pedal but found that it was firm and had to press even harder to get the car to come to a stop.

Because all aspects of the cabin comfort are controlled through a visual screen, it's extremely dangerous to drive at night, or even sometimes during heavy daytime traffic. The car drives very well, but is quick, and taking one's eyes off the road even momentarily is risky. I've had several close calls already, and I am an older woman who drives conservatively. It's a struggle to find the defroster, or to turn on the heater, and I dare not change the radio station!

There is a band or reduced brightness between the low beams and high beams leading to a worse lit section of the surroundings while drinving. This gap in light output appears to be a fault of the headlight design, unfortunately it is had to capture in a picture in the same way that it is apparent to the human eye.

This vehicle was recently purchased on 10/14/22 at Mission Bay Volkswagen. The dealership did not fill the window washer fluid reservoir with any fluid. I discovered this during a rainy day when I tried to clean the windshield due to low visibility. Multiple attempts were made to get the window sprayer to work without success. Once I arrived home, I opened the hood and checked the reservoir. Though it is difficult to see the bottom, it appears the car was delivered without any washer fluid.

This occurred 4 separate times over the period of 30 days after purchase of car. While driving on the highway car suddenly lost engine power shifted into neutral and was unable to drive. In each circumstance requiring me to find a safe place to glide into without accelerator functioning. All manner of alerts popped up on the car and it would not restart unless I got out of the car with the key and reentered and the alerts would all be gone and car would resume normal functioning,

We've taken the ID.4 in to the dealership three times for repairs. They have not been able to resolve it and have more or less said that it is a manufacturer defect. * The car does not connect to the internet. * The driver's console continues to go blank, very often loses all safety features, and generally acts oddly. We've realized that this mostly happens when the car travels over slight bumps or vibrations, which is basically every time we drive it. Warning signs on the driver's console will show loss of main safety features like Rear Traffic Alerts, Lane Assist, and Cruise Control. * The main driver console often goes blank. It recently blanked out for twenty to thirty minutes while driving on the freeway, making it impossible to know how fast I was going. This also happened in a school zone where children were present. * The back over camera often goes blank. There are children in our neighborhood and this makes backing out of our driveway unsafe. I've supplied Volkswagen with multiple videos of these occurrences, including to vwcustomercare@vw.com and safety@vw.com, and they have not resolved the issue.

Twice, upon starting the vehicle, the front panel said "Warning and information not available. Drive with greater care!". No speedometer, no headlights, no indication of charge left (mileage available for travel). Electric key fob did not open or lock door. I had to pull out the manual in the dark to read how to turn off engine, as it did not turn off in the normal fashion. The first time it happened, I hadn't realized the engine was still running, so I exited the car, and it locked me out with the engine running. Luckily the window was open enough for me to put my hand in and open the driver door. This is the third time into the dealer, the first time was a bad charging cable (though I don't know if that made the car short out, or if the car blew the cable). I've had the car a little over a month.

While driving with the adaptive cruise control enabled at 60 mph, I entered a 65 mph speed zone, so I attempted to increase my speed setting pressing the “+” control a couple times on the steering wheel, which should added 2 to 10 mph to the current setting, depending upon how firmly I pressed (+1 for light, +5 for firm press). Instead, it increased to 100! As fast as this car is, it could have been well above the limit in seconds so I furiously hit the “-“ button until getting to 65, but the speedometer showed that the car was only going around 47 mph. Clearly, something was wrong, so for safety, I disabled the speed control entirely. After resuming a safe speed, I looked again at the display and realized the problem. The adaptive cruise control display had switched on its own to displaying the speed setting in kilometers per hour, while the speedometer continued to display in miles per hour. The danger here is that it caused confusion and minor panic while driving on a 65 mph highway. Thankfully, I kept my head and the traffic was light, so in the end, there was no damage done. Once off the highway and on a quiet street, I was able to capture a photo of the display. I tried turning the car off and on and rebooting the infotainment display, but neither corrected the problem. I found that going into settings and switching my preference for speed display from miles to kilometers, then back again resolved the issue.

The vehicle’s forward collision warning, the land departure warning, the rear cross traffic warning, the blind spot monitoring have all been having issues since the first week of the car. I’ve taken the car into the shop over 10 times since the summer of 2022 on initial purchase. Each time the vehicle comes in and Volkswagen says they cannot fix it and a future update is coming and will fix it. The update finally has come and the vehicle has all of the same problems and more. These cars are really dangerous to drive, please recall them off the road. You have a bunch of people driving malfunctioning vehicles.

The sensors for side assist and rear traffic alert are not functioning. The error message came on while driving, then the sensor stopped working immediately. This first occurred about 10 days after taking possession of the vehicle (late July). I scheduled service with the dealer to "fix" the problem, which they claimed was due to excess dirt around the sensors. Within a week of that service (late Aug/early Sept) the error message reappeared and the sensors stopped working again while driving. The sensors do not detect or warn about vehicles or objects in the blind spots. This is a brand new vehicle. One of the techs said they've heard of other customers complaining about different sensors. After searching online for similar issues, I found multiple, such as here: https://www.vwidtalk.com/threads/front-assist-stopped-working.7725/#post-135632 Like this post, I have not been able to get service again yet locally (they are "backed up") and VW of America has been somewhat dismissive of the concerns about these safety features not functioning on a new vehicle.

The contact owns a 2022 Volkswagen ID.4. The contact stated while attempting to drive onto the highway the message "Electronic Sound. Please Drive With Greater Care" suddenly displayed and the vehicle would not accelerate when depressing the accelerator pedal. The contact stated upon restarting the vehicle several times, the vehicle operated as intended. While inspecting the vehicle later, the contact heard an abnormal humming sound coming from the front motor area. The contact restored the vehicle's electronic system back to the factory settings and the vehicle operated as intended. The vehicle was taken to an unknown local dealer where it was diagnosed that the front motor electrical power inverter was faulty and needed to be replaced but the part was not available. The manufacturer was notified of the failure. The failure mileage was 1,900.

THEI VEHICLE WAS PURCHASED IN 2022 AND SO FOR EITHER THE DEALERSHIP OR THE VW DID NOT ADDRESS THE ISSUE. I AM NOT ABLE TO LEASE MY VEHICLE UNDER TURO OR ANY OTHER ONLINE CAR RENTING PROGRAMS. I WAS TOLD THE PARTS WERE BACK ORDERED BUT ALL THE RESALE VEHICLES AT DEALERSHIP ARE ALREADY FIXED FOR THIS RECALL ISSUE.

The contact owns a 2022 Volkswagen ID.4. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the failure had occurred three times. In addition, the contact stated on one of the two failures the vehicle lost motive power. The contact stated on the third failure, the vehicle completely shut off. The contact stated that on several occasions, the brake pedal was depressed; however, the vehicle failed to stop as intended. In addition, the contact stated that a battery overheated warning light was illuminated. The vehicle was taken to the dealer several times; however, the failure was not duplicated. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 5,000.